Fuel iX

Software Development

An enterprise-safe generative AI engine to power your productivity

About us

Fuel iX is an enterprise GenAI platform that makes it easy to connect your company infrastructure to an extensive library of LLM models and to turnkey and custom generative AI applications, while giving you observability and control of all the steps in between. Fuel iX is the result of a combined effort by TELUS, TELUS Digital and WillowTree and is already in use by all three companies, with more than 50,000 total users. The platform was created to fill a gap left by other GenAI solutions—to enable enterprise-scale management of an organization's generative AI applications, foundation models, data sources, and tools, and run them inside a framework built from the ground up to deliver safe, responsible, and accurate AI-powered experiences. TELUS is a recent recipient of an international Outstanding Organization 2023 prize from the Responsible AI Institute, and TELUS GenAI application running Fuel iX is the first to have been certified in Privacy by Design (ISO 31700-1).

Website: https://fuelix.ai
External link for Fuel iX
Industry: Software Development
Company size: 51-200 employees

Updates

Fuel iX

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Proud to share this independent evaluation of our AI practices! This recognition from Armilla AI underscores our commitment to responsible AI deployment. Read more here: https://lnkd.in/gHZeCYaP

TELUS Data & Trust

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2d

“As companies face heightened scrutiny and increases in third-party claims over the use of AI in business applications, TELUS sets the standard,” said Baiju Devani, CTO at Armilla AI. “Their use of independent evaluation and strong governance shows how to deploy cutting edge AI applications responsibly, while reducing compliance and liability risk.” Armilla AI completed an independent evaluation of TELUS’ generative AI-powered customer support tool, powered by Fuel iX, testing for TELUS’ alignment with its responsible AI commitments as well as leading governance frameworks, such as: - International standards such as ISO/IEC 42001 - AI Management Systems and the National Institute of Standards and Technology (NIST) AI Risk Management Framework; - Canada’s Voluntary Code of Conduct on the Responsible Development and Management of Generative AI Systems, to which TELUS is an original signatory; and, - The Responsible AI Institute’s assessment framework, supporting AI accountability and transparency. Read more here: https://lnkd.in/gHZeCYaP #trust #responsibleAI #AI

Armilla AI Completes Bilingual, Third-Party Evaluation of TELUS’ Generative AI Customer Service Application

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Fuel iX

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Domain-specialized AI models are set to transform enterprise AI in the next 3-5 years. While most companies rely on large language models today, specialized models will offer lower costs and faster responses with industry-specific capabilities. Fuel iX's platform is already built for this transition, letting you adapt as technology evolves. Watch Phill and Bret discuss why your AI strategy needs to be future-ready. #EnterpriseAI #AIStrategy

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GNRT

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Enterprise AI doesn’t scale itself. In this executive workshop at GENERATE New York, you’ll get a behind-the-scenes look at how Fuel iX / TELUS Digital deployed GenAI copilots to 50,000 employees without losing momentum or clarity. You'll leave with a strategic framework for: ✅ Identifying high-impact GenAI use cases ✅ Driving adoption through smart change management ✅ Building copilots that actually boost productivity If you're guiding your organization through the GenAI shift, this is your roadmap. 👉 Reserve your seat: https://hubs.li/Q03mDCrK0 #GNRT #GENERATE #TrustDrivenGrowth #GenAI #AIStrategy #EnterpriseAI
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Fuel iX

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4d
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Frontline workers are becoming AI experts overnight - no coding required. With Fuel iX Copilots, a customer service rep can turn their 200-page manual into an AI assistant that answers questions instantly. Copilots allow anyone to create powerful, role-specific AI tools in minutes. Watch our Fuel iX team discuss how Copilots are elevating teams. Learn more about Fuel iX: www.fuelix.ai #GenAI #EnterpriseAI

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Fuel iX

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Marketing teams can now create custom AI-powered SEO copilots in minutes, aligned with Google's latest rules for AI-generated content. ✅ Generate meta descriptions, keywords, OG content, and E-E-A-T guidance instantly ✅ Boost team collaboration and productivity by sharing copilots ✅ Update copilots easily as rules change Watch how easy it is to build an AI tool that does the SEO heavy lifting, letting your team focus on impactful content and real results: https://lnkd.in/gYF-7rqN #EnterpriseAI #SEO #Marketing

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Fuel iX

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Don't miss this event on May 28th! Gain actionable insights on how TELUS leverages Fuel iX, our enterprise AI platform, to build ethical and uniquely Canadian AI systems. Join Steve Tannock, VP of Engineering at TELUS, on May 28, 6 PM PDT. See details below 👇 #EthicalAI #AIInnovation #TELUS
Kyle Treleaven

Vice President, General Manager at BrainStation, Konrad
1w Edited

🚨 AI is evolving fast, which is why I cannot wait to sit down with Steve Tannock, VP of Engineering at TELUS (Fuel iX) on May 28th! We’ll be diving deep into what it means to architect an AI future, from empowering devs to building ethical systems and building for Canada and future! 📍 Where: BrainStation Vancouver 🗓 When: Wednesday, May 28 🎟️ Details & Registration: https://lnkd.in/gwQNzhXA If you're working in AI, leading dev teams, or just curious about where responsible tech is headed, this is a conversation you don’t want to miss. Hope to see you there! #EthicalAI #ProductLeadership #AIFutures #VancouverTech #BrainStation #Telus #ResponsibleTech
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Fuel iX

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Is your customer service team facing "no-win" situations daily? Like Star Trek’s Kobayashi Maru test, some scenarios may seem impossible. Fuel iX Agent Trainer empowers your agents to become the Captain Kirks of customer service. Our AI simulations provide a safe space to: ✅ Practice challenging, emotionally charged conversations. ✅ Experiment with de-escalation tactics and creative problem-solving. ✅ Develop the composure and communication skills to handle anything. Learn more about how Fuel iX Agent Trainer accelerates agent proficiency by up to 50%: https://lnkd.in/gi5TKY4W #CustomerService #AgentTraining #AIAgentSimulator
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Fuel iX

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We've added two new tools to make our Fuel iX Copilots even better: Admin analytics & Visual generation. Prisms, our visual generator, creates data visualizations directly in the workflow. Your team can produce compelling visuals instantly while collaborating with our Copilots. Admin analytics provides clear insights into how teams utilize our AI tools across your organization, empowering leaders to optimize deployment and measure impact. Ready to elevate your company's AI capabilities? Learn more about our enterprise-level GenAI Copilots here: https://lnkd.in/gxFSvWAr #AIProductivity #EnterpriseAI
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Fuel iX

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Our latest webinar features guest speaker J.P. Gownder, Vice President and Principal Analyst from Forrester, sharing real-world insights on enterprise AI adoption strategies, responsible use and employee empowerment. Cut through the hype and explore how to successfully implement GenAI in your organization. Watch the webinar on-demand: https://lnkd.in/gb8RxGd8 #GenAI #EnterpriseAI #AIAdoption
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Watch how contact center training is changing. Mitch Lieberman from Fuel iX demonstrates our new Agent Trainer for TR Publications. Agent Trainer uses AI to create realistic customer conversations for practice. Agents learn faster, perform better, and managers get clear data on progress. No more guesswork in training. See Agent Trainer in action: https://lnkd.in/gkRNBNt2 #ContactCenter #AgentTraining #CustomerExperience https://lnkd.in/gJhztRMx

Reinventing Contact Center Training with AI: Meet Fuel iX | Doug Green

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Fuel iX

Software Development

An enterprise-safe generative AI engine to power your productivity

About us

Updates

Armilla AI Completes Bilingual, Third-Party Evaluation of TELUS’ Generative AI Customer Service Application

einpresswire.com

Reinventing Contact Center Training with AI: Meet Fuel iX | Doug Green

linkedin.com

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