Watch on demand the Microsoft Business Applications Launch Event to see real-world solutions built on Microsoft agentic business applications—including live demos of the latest and upcoming capabilities across Dynamics 365, Power Platform and Copilot Studio: https://msft.it/6048t6Ejr
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Exceptional experiences aren’t just for customers—they start with employees. Microsoft uses Dynamics 365 Customer Service + Copilot to deliver: ✅ Omnichannel support for customers ✅ AI-powered HR self-service for 190K employees ✅ Faster resolutions, smarter insights Learn how service innovation drives loyalty and culture: https://msft.it/6046sCr7i
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Introducing the new sales agent for Dynamics 365: Sales Close Agent. Sales Close Agent for Dynamics 365 Sales helps sales representatives improve their win rates and average time to close by prioritizing high value opportunities, identifying risk signals early, recommending the best next action, and autonomously closing transactional deals. Learn more at https://msft.it/6043sCr7z
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Introducing the new service agent for Dynamics 365: Quality Evaluation Agent. Quality Evaluation Agent for Dynamics 365 Customer Service and Contact Center provides supervisors and service teams with a real-time pulse on service quality across both human and AI-led interactions. The agent monitors quality metrics, detects anomalies, and initiates corrective actions—enabling broader, faster, and more consistent quality management. Learn more at https://msft.it/6046sCrfA
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At Microsoft, we believe agentic business applications are the future of enterprise transformation. With Dynamics 365, organizations are building secure, unified data foundations and deploying business process agents that help teams scale up business performance. Learn more about how Dynamics 365 can help you move from a system of record to a system of action: https://msft.it/6044sC6T2
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➡️ Streamline operations. Boost innovation. Enhance experiences. Microsoft Copilot Studio makes it possible. Download the e-book and lead with AI: https://msft.it/6044s7Ttk
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Introducing the new ERP Community Conference — where AI, agents, and Dynamics 365 are transforming organizations and redefining the future of ERP. Join us in Miami to: Connect with ERP leaders, MVPs, and Microsoft experts Experience AI in action through hands-on workshops, scenario-based labs, and curated roundtables Hear from Microsoft leaders Satish Thomas, Georg Glantschnig, and Mike Morton Meet one-on-one with the product makers driving ERP innovation 📅 December 9–12 | Miami, FL Register now: https://msft.it/6040sf7dj
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Smarter convos start here. Voice support, improved learning loops, and more are included in the latest Customer Intent Agent update. Details here: https://msft.it/6048s0ivI
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Dive into live demos of the latest and upcoming capabilities across Microsoft Dynamics 365, Power Platform and Copilot Studio, with a spotlight on Copilot and AI agents. Learn more about the next Microsoft Business Applications Launch Event on 10/23: https://msft.it/6042sf5P6
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Ready to open the door to agentic CRM? Get started with your journey and move from a system of record to a system of action. Switch to Dynamics 365 to empower your sales, marketing, and service teams. Learn more: https://msft.it/6046s4ajA