MoneyLIVE North America reposted this
Chief Consumer and Small Business Banking Officer and Member of the Truist Operating Council
Innovation without empathy is empty. This is the message I shared recently as keynote speaker at MoneyLIVE North America in Chicago. A special thanks to the incredible Juliette Foster, whose energy and professionalism provided both a lively and thought-provoking discussion during our fireside chat, and to the innovators in the audience for their enriching questions. Modern banking is undergoing a makeover. We must move from selling to solutioning. From utility to usefulness. From transactions to tailored advice. And what’s the driving force behind this transformation? It’s empathy. And it’s where your innovation journey should always start. #MLNA25 #Truist #Banking