How to Stay Grounded During Workplace Conflict

In my mission to empower #1MillionWomenBy2030 to sit at the table of their dreams, I hear stories of Black and Brown women facing toxic behaviors in the workplace far too often. One of my coaching clients recently stood up to a toxic, sexist sales leader, and in a heated moment, let her emotions get the best of her—putting her career and reputation at risk. We’ve all been there—facing prejudice, bias, and bullying. It’s frustrating, it’s exhausting, and it feels personal. But as women striving to break barriers and rise into leadership, how we handle these situations matters. And we CAN do it in ways that protect our careers and our dignity. Kamala Harris has shown us how to master this in public debates, but her approach offers valuable lessons for the workplace and boardroom, too. ➡️ Here are 5 powerful takeaways from Kamala’s approach that can help us navigate these challenges: 1️⃣ Stay Composed, Stay Powerful: When Kamala faces opposition, she doesn’t lose her cool. She remains calm, collected, and controlled—and that’s exactly how we own the room. When emotions take over, we give away our power. Hold onto yours by staying composed. 2️⃣ Shift the Story: Don’t let a toxic person define the moment. Reframe it by focusing on YOUR value and strength. You are more than their bias, their assumptions, or their behavior. You belong at the table—and you define your story. 3️⃣ Deflect With Grace: Kamala uses humor and calm deflection to shift the narrative. When faced with offensive comments, sometimes a smile or well-placed question is enough to disarm them. You don’t need to feed their fire—show them it’s not even worth your energy. 4️⃣ Address the Behavior with Precision: Call out toxic behavior, but do it wisely. Focus on the issue, not the person. This keeps the conversation professional and shifts the power in your favor. Strategic words can cut deeper than emotional outbursts. 5️⃣ Lead with Solutions: Kamala doesn’t just counter chaos—she presents herself as the alternative. In the workplace, we can lead by showing that WE are the solution, that professionalism and inclusivity drive results. This elevates us beyond the fray. To the women out there facing these battles every day: You are strong, you are capable, and you belong at the table. Don’t let anyone push you off your path. How we navigate these challenges isn’t just about today—it’s about the legacy we build for future generations of women leaders. What strategies have helped you rise above toxic workplace environments? Share your insights and let’s empower each other to keep breaking barriers. #WomenInLeadership #ExecutivePresence #CareerGrowth #LeadershipDevelopment #Sales

I never encourage people to stay where they are being harmed. So if you can leave, make that move! However, if you can't immediately do so, or you’re in the hallway waiting for the next door to open, here’s what you can do: 1. Elevate your emotional intelligence even if that of your manager is low. You don't have to lower yours. You can still lead without the title. High emotional intelligence isn’t reserved for people managers. Your actions and attitude can inspire others, regardless of your position. Use your voice. Speak up to be added to projects and do your research on professional development courses or conferences you'd like to participate in.🗣️ 2. Advocating for yourself is crucial in any career. Don't be afraid to express your interest. Researching and being well-prepared shows your commitment and dedication to your growth, which can be appreciated by your superiors…or recruiters. 3. Avoid the gossip. Create your boundaries and maintain them. Office gossip can be tempting, but it rarely leads to anything positive. Dodging the dissing will maintain your integrity and build a reputation as someone who is trustworthy and professional. And when you leave, you can leave with your hands and mind clean. 4. Journal to release and document to defend. Keeping a journal can be a powerful tool for managing stress and documenting your experiences at work. Use it to release your emotions. It can also serve as a record of your accomplishments and interactions, which can be handy when it comes time for performance reviews or addressing workplace issues. 5. Find a therapist if you can—process work issues outside of work. Work-related stress and challenges can take a toll on your mental well-being. Seeking therapy is a proactive step to ensure you have a safe and confidential space to discuss your concerns, manage stress, and develop coping strategies. I tell all my clients to prioritize their well-being over everything. And that they have more power and agency than they know. Be strategic with how you practice self-care around work. Toxic workplaces can really do a number on you. Know your limits. Drop a 💡 if you found these helpful.

When a team member jumps to an angry conclusion. You notice the change in body language. Defenses are raised. People either shut down or attack. The situation blocks constructive conversation. Last night I had a great session about conflict with my Executive cohort at NYU School of Professional Studies. We exchanged ideas on preparing for inevitable conflicts at work—how to show up with intention instead of reacting on autopilot. Here’s what stuck with me: ✔ Preparation starts before the conflict. Deep breathing can regulate your nervous system. One slow inhale can stop a bad reaction before it starts. Prepared phrases to de-escalate, set boundaries, and increase understanding. ✔ Body language matters. Open posture. Uncrossed arms. Calm eyes. Signals safety instead of threat. ✔ Your voice is a tool. Lower tone. Slow pace. Don’t match the other person’s energy—reset the room with your own. ✔ Micro-pauses buy clarity. A one-second pause gives your brain time to think. It helps you respond instead of react. ✔ Lead with validation. Try: “I can see this is frustrating.” It doesn’t mean you agree. It means you’re listening. Conflict isn’t the problem. Unpreparedness is. If you want to build trust, show up prepared. #marketingleadership #conflict