Hardware warranty, services, and repair
Hardware warranty
Your Microsoft device or accessory comes with a Standard Limited Warranty. Terms and conditions vary by country or region.
Get service
To get service for a Surface device, you can send it in to get quality service performed by trusted experts using certified parts.
Authorized service provider support
Microsoft has support options for your Surface through Authorized Reseller Customer Service Centers and Authorized Service Providers. Not available in all countries and regions.
Stay covered with Microsoft Complete
Microsoft Complete provides extended hardware and accidental damage coverage. After purchase, you'll also receive unlimited technical support from Microsoft. Available in select markets only.
For more info about Microsoft Complete, see Microsoft Complete protection plan.
For Surface for Business, visit Microsoft Surface Warranty & Protection Plans
Out of warranty service
If your device is no longer covered by the standard limited warranty or Microsoft Complete, you may be eligible for out-of-warranty services.
Find the serial number of your device
There are several ways you can find the serial number for your Microsoft or Surface device or accessory.
Self-repair
Self-repair and the available replacement components are intended for out-of-warranty repair by skilled technicians using a select range of replacement components and service guides.
Other warranty and service info
Warranty information
Model specific information
Surface Pro 4 screen flickers or is scrambled
Microsoft AC power cord recall for eligible Surface Pro devices
Service and repair for Surface
Check order status, cancel the order, or print a shipping label
Other legal documents