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Fred Marks has over 20 years of experience in customer service management roles in the construction industry. He holds a BSc in Building Studies from the University of London and qualifications in IT and health and safety. His career has included roles as Customer Services Manager at NG Consultants from 2001-2003 and his current role as Customer Services Supervisor at Longmire Engineering since 2003, where he manages a team of 10 staff members and acts as the main point of contact for customers.

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Elard Sánchez
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24 views2 pages

Style Pic 28 Orange

Fred Marks has over 20 years of experience in customer service management roles in the construction industry. He holds a BSc in Building Studies from the University of London and qualifications in IT and health and safety. His career has included roles as Customer Services Manager at NG Consultants from 2001-2003 and his current role as Customer Services Supervisor at Longmire Engineering since 2003, where he manages a team of 10 staff members and acts as the main point of contact for customers.

Uploaded by

Elard Sánchez
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Fred Marks

EDUCATION The University Of London Sustainable Construction Business Economics Cultural Context Management of Built Environment

11 Reed street, London, E17 4AS 02062123345 07965423411 [email protected]

Bsc Building Studies - 2:1 1999-2000 Construction Law and Arbitration Construction Maintenance Land Economics and Planning Measurement and Practice

I was awarded the institution building award for best end of year project. King George High School Maths : A Physics: A Art : A GSE A Levels English : B History: C Computing: B 1996-1999

WORK EXPERIENCE

NG Consultants

Customer Services Manager

2001-2003

Responsibilities: Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

Longmire Engineering

Customer Services Supervisor

2003-Present

Responsibilities: Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

OTHER QUALIFICATIONS/SKILLS

MSCE (Microsoft certified systems engineer) Health and safety certificate CCNA (Cisco certified network administrator Full U.K driving license

REFERENCES Edward Gooding Department Head Building and Economics Management University of Surrey Room 200 Brown Hill campus Hillcrest, Surrey Tel: 02097865423 Fax: 06735353535 Peter Summers General Manager NG Consultants RedHouse Victoria SW1V 1JU London Tel: 02097865423 Fax: 06735353535

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