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Info@theworksmanchester Co Uk

Skills and Work Solutions is seeking a Customer Service Administrator to provide front desk customer service and administrative support at their Training Centre in Wythenshawe. The position pays up to £18,000 annually. Duties include greeting visitors, answering phones, collecting student information, assisting with recruitment and retention activities, and general office tasks. Applicants should have experience in a similar role, proficiency in Microsoft Office, and Level 2 qualifications in math and English.

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34 views1 page

Info@theworksmanchester Co Uk

Skills and Work Solutions is seeking a Customer Service Administrator to provide front desk customer service and administrative support at their Training Centre in Wythenshawe. The position pays up to £18,000 annually. Duties include greeting visitors, answering phones, collecting student information, assisting with recruitment and retention activities, and general office tasks. Applicants should have experience in a similar role, proficiency in Microsoft Office, and Level 2 qualifications in math and English.

Uploaded by

api-250106613
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Skills and Work Solutions

Customer Service Administrator (Ref: CSA3324)


Salary: Up to 18,000 per annum
Location: Wythenshawe
Permanent

Skills and Work Solutions are recruiting a Customer Service Administrator to provide exemplary front of house customer service
support for all students, trainees, their parents/guardians and any other visitor using the Training Centre.
To be based in Wythenshawe.


The duties of the job include:

To provide exemplary front of house customer service support for all students, trainees, their parents/guardians and any
other visitor using the Training Centre.
To provide professional administrative support for all duties undertaken by the Training Centre Manager, teaching staff and
placement consultant.
To support all out of class activities undertaken within the Training Centre.
Pro-active involvement in all student/trainee recruitment, retention and progression related activities
To be the initial host for any visitor to the Training Centre.
To provide initial information to prospective students/trainees or any other enquiring member of the public
To assist with the smooth running of the Training Centre in order that all customer service standards exceed expectations
To co-ordinate the collection and recording of all student/trainee information details as required for internal and external
purposes
To undertake general office and administrative duties such as upkeep of Training Centre appearance, stationary ordering,
production of training resources, petty cash (student travel, student support etc.), opening mail and answering the
telephone and dealing with enquiries.
To liaise with the Skills and Work Solutions Recruitment Team in sourcing referrals/starts

We would like to hear from you if you have/are:

Experience within similar role.
IT skills, e.g. use of Microsoft Office suite (word, excel, power point and outlook)
A Level 2 in maths & English
The ability to prioritise and organise workload and operate within a fast moving and target driven environment
The ability to work to deadlines and under pressure, demonstrating personal resilience without constant direct supervision




To apply please email [email protected] or call into one of
our centres (Moss Side or West Gorton)

CLOSING DATE: 4PM on Friday 12
th
September 2014

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