Cisco Unified IP Phone 7962G and 7942G

Administration Guide for Cisco Unified

Communications Manager 7.0
(SCCP and SIP)

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
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Text Part Number: OL-15483-01

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Turn the television or radio antenna until the interference stops.
Move the equipment to one side or the other of the television or radio.
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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
2008 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface

xi

Overview

xi

Audience

xi

Organization

xi

Related Documentation

xii

Obtaining Documentation, Obtaining Support, and Security Guidelines

Document Conventions

CHAPTER

xiii

xiii

An Overview of the Cisco Unified IP Phone

1-1

Understanding the Cisco Unified IP Phone 7962G and 7942G

What Networking Protocols are Used?

1-2

1-4

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
Feature Overview 1-7
Configuring Telephony Features 1-8
Configuring Network Parameters Using the Cisco Unified IP Phone 1-8
Providing Users with Feature Information 1-8

1-7

Understanding Security Features for Cisco Unified IP Phones 1-9

Overview of Supported Security Features 1-10
Understanding Security Profiles 1-12
Identifying Authenticated, Encrypted, and Protected Phone Calls 1-13
Establishing and Identifying Secure Conference Calls 1-13
Establishing and Identifying Protected Calls 1-14
Call Security Interactions and Restrictions 1-14
Supporting 802.1X Authentication on Cisco Unified IP Phones 1-15
Overview 1-16
Required Network Components 1-16
Best PracticesRequirements and Recommendations 1-16
Security Restrictions 1-17
Overview of Configuring and Installing Cisco Unified IP Phones 1-17
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18
Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified
Communications Manager 1-18
Installing Cisco Unified IP Phones 1-21
Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21
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Contents

CHAPTER

Preparing to Install the Cisco Unified IP Phone on Your Network

2-1

Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager 2-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2
Providing Power to the Cisco Unified IP Phone 2-3
Power Guidelines 2-4
Power Outage 2-4
Obtaining Additional Information about Power 2-5
Understanding Phone Configuration Files
Understanding the Phone Startup Process

2-5
2-7

Adding Phones to the Cisco Unified Communications Manager Database 2-8

Adding Phones with Auto-Registration 2-9
Adding Phones with Auto-Registration and TAPS 2-10
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones with BAT 2-11

2-11

Using Cisco Unified IP Phones with Different Protocols 2-11

Converting a New Phone from SCCP to SIP 2-12
Converting an In-Use Phone from SCCP to SIP 2-12
Converting an In-Use Phone from SIP to SCCP 2-12
Deploying a Phone in an SCCP and SIP Environment 2-13
Determining the MAC Address for a Cisco Unified IP Phone

CHAPTER

Setting Up the Cisco Unified IP Phone

2-13

3-1

Before You Begin 3-1

Network Requirements 3-1
Cisco Unified Communications Manager Configuration

3-2

Understanding the Cisco Unified IP Phone 7962G and 7942G Components

Network and Access Ports 3-2
Handset 3-3
Speakerphone 3-3
Headset 3-3
Audio Quality Subjective to the User 3-4
Connecting a Headset 3-4
Disabling a Headset 3-4
Enabling a Wireless Headset 3-4
Using External Devices 3-4
Installing the Cisco Unified IP Phone

3-2

3-5

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Attaching A Cisco Unified IP Phone Expansion Module

3-8

Adjusting the Placement of the Cisco Unified IP Phone 3-9

Adjusting Cisco Unified IP Phone Placement on the Desktop
Securing the Phone with a Cable Lock 3-9
Mounting the Phone to the Wall 3-10
Verifying the Phone Startup Process
Configuring Startup Network Settings

3-11
3-12

Configuring Security on the Cisco Unified IP Phone

CHAPTER

3-13

Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phone
Displaying a Configuration Menu 4-2
Unlocking and Locking Options 4-3
Editing Values 4-3
Overview of Options Configurable from a Phone
Network Configuration Menu

3-9

4-1
4-1

4-4

4-5

Device Configuration Menu 4-11

Unified CM Configuration Menu 4-11
SIP Configuration Menu (SIP Phones Only) 4-12
SIP General Configuration Menu 4-13
Line Settings Menu (SIP Phones Only) 4-14
Call Preferences Menu (SIP Phones Only) 4-14
HTTP Configuration Menu 4-15
Locale Configuration Menu 4-16
NTP Configuration Menu 4-17
UI Configuration Menu 4-17
Media Configuration Menu 4-19
Ethernet Configuration Menu 4-22
Security Configuration Menu 4-22
QoS Configuration Menu 4-23
Network Configuration Menu 4-24
Security Configuration Menu 4-27
CTL File Screen 4-28
Trust List Menu 4-30
802.1X Authentication and Status

CHAPTER

4-30

Configuring Features, Templates, Services, and Users

5-1

Telephony Features Available for the Cisco Unified IP Phone

5-1

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Configuring Corporate and Personal Directories

Configuring Corporate Directories 5-15
Configuring Personal Directory 5-15

5-14

Modifying Phone Button Templates 5-16

Modifying a Phone Button Template for Personal Address Book or Fast Dials
Configuring Softkey Templates
Setting Up Services

5-17

5-18

Adding Users to Cisco Unified Communications Manager

5-18

Managing the User Options Web Pages 5-19

Giving Users Access to the User Options Web Pages 5-19
Specifying Options that Appear on the User Options Web Pages

CHAPTER

Customizing the Cisco Unified IP Phone

6-1

Creating Custom Phone Rings 6-2

Ringlist.xml File Format Requirements 6-2
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring 6-3

6-3

Creating Custom Background Images 6-3

List.xml File Format Requirements 6-4
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image 6-5
Configuring Wideband Codec
7

6-6

7-11

Monitoring the Cisco Unified IP Phone Remotely

Accessing the Web Page for a Phone

8-1

8-2

Disabling and Enabling Web Page Access

Device Information

7-1

7-2

Status Menu 7-2

Status Messages Screen 7-3
Network Statistics Screen 7-8
Firmware Versions Screen 7-10
Expansion Module Status Screen
Call Statistics Screen 7-12
8

6-4

Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen

CHAPTER

5-19

6-1

Customizing and Modifying Configuration Files

CHAPTER

5-16

8-3

8-4

Network Configuration

8-5

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Network Statistics
Device Logs

8-11

Streaming Statistics

CHAPTER

8-9

8-11

Troubleshooting and Maintenance

9-1

Resolving Startup Problems 9-1

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying the Physical Connection 9-6
Identifying Intermittent Network Outages 9-6
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying the Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors 9-7
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips

9-7

9-8

9-9

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset 9-13
Performing a Factory Reset 9-14
Using the Quality Report Tool

9-12

9-13

9-14

Monitoring the Voice Quality of Calls 9-15

Using Voice Quality Metrics 9-15
Troubleshooting Tips 9-16

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Contents

Where to Go for More Troubleshooting Information

Cleaning the Cisco Unified IP Phone

APPENDIX

9-17

9-17

Providing Information to Users Via a Website

A-1

How Users Obtain Support for the Cisco Unified IP Phone

Giving Users Access to the User Options Web Pages

A-1

A-1

How Users Access the Online Help System on the Cisco Unified IP Phone
How Users Get Copies of Cisco Unified IP Phone Manuals

A-2

A-2

Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System

A-3

A-3

How Users Configure Personal Directory Entries A-4

Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer

APPENDIX

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

APPENDIX

Supporting International Users

Support for International Call Logging

Technical Specifications

APPENDIX

D-1
D-1

D-2

Network and Access Port Pinouts

D-2

Basic Phone Administration Steps

E-1

Example User Information for these Procedures

E-1

Adding a User to Cisco Unified Communications Manager E-2

Adding a User From an External LDAP Directory E-2
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone

C-1

C-2

Physical and Operating Environment Specifications

Cable Specifications

B-1

C-1

Installing the Cisco Unified Communications Manager Locale Installer

A-4

C-1

Adding Language Overlays to Phone Buttons

APPENDIX

A-2

E-2

E-3

Performing Final End User Configuration Steps

E-6

INDEX

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Preface
Overview
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
Manager 7.0 provides the information you need to understand, install, configure, manage, and
troubleshoot the phones on a Voice-over-IP (VoIP) network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices. See the Obtaining Documentation, Obtaining Support, and Security Guidelines
section on page xiii.

Audience
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the Cisco Unified IP Phone on the network.
The tasks described are administration-level tasks and are not intended for end-users of the phones.
Many of the tasks involve configuring network settings and affect the phones ability to function in the
network.
Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified
Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified
Communications Manager.

Organization
This manual is organized as follows:
Chapter

Description

Chapter 1, An Overview of the Cisco

Unified IP Phone

Provides a conceptual overview and description of the Cisco

Unified IP Phone.

Chapter 2, Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other key
IP telephony components, and provides an overview of the tasks
Phone on Your Network
required prior to installation.

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Chapter 3, Setting Up the Cisco Unified IP Phone

Describes how to properly and safely install and configure the Cisco
Unified IP Phone on your network.

Chapter 4, Configuring Settings on the Cisco

Unified IP Phone

Describes how to configure network settings, verify status, and make

global changes to the Cisco Unified IP Phone.

Chapter 5, Configuring Features, Templates,

Services, and Users

Provides an overview of procedures for configuring telephony

features, configuring directories, configuring phone button and
softkey templates, setting up services, and adding users to Cisco
Unified Communications Manager.

Chapter 6, Customizing the Cisco

Unified IP Phone

Explains how to customize phone ring sounds, background images,

and the phone idle display at your site.

Chapter 7, Viewing Model Information, Status, and Explains how to view model information, status messages, network
statistics, and firmware information from the Cisco
Statistics on the Cisco Unified IP Phone
Unified IP Phone.
Chapter 8, Monitoring the Cisco Unified IP Phone
Remotely

Describes the information that you can obtain from the phones web
page to remotely monitor the operation of a phone and to assist with
troubleshooting.

Chapter 9, Troubleshooting and Maintenance

Provides tips for troubleshooting the Cisco Unified IP Phone and the
Cisco Unified IP Phone Expansion Modules.

Appendix A, Providing Information to Users Via a

Website

Provides suggestions for setting up a website for providing users

with important information about their Cisco Unified IP Phones.

Appendix B, Feature Support by Protocol for

Cisco Unified IP Phone 7962G and 7942G

Provides information about feature support for the Cisco Unified

IP Phone 7962G and 7942G using the SCCP or SIP protocol with
Cisco Unified Communications Manager Release 7.0.

Appendix C, Supporting International Users

Provides information about setting up phones in non-English

environments.

Appendix D, Technical Specifications

Provides technical specifications of the Cisco Unified IP Phone.

Appendix E, Basic Phone Administration Steps

Provides procedures for basic administration tasks such as adding a

user and phone to Cisco Unified Communications Manager and then
associating the user to the phone.

Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer
to the following publications:
Cisco Unified IP Phone 7900 Series

These publications are available at the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 7962G and 7942G Phone Guide

Cisco Unified IP Phone Features AZ

Cisco Unified IP Phone Expansion Module 7914 Phone Guide

Cisco Unified IP Phone Expansion Module 7915 Phone Guide

Cisco Unified IP Phone Expansion Module 7916 Phone Guide

Installing the Wall Mount Kit for the Cisco Unified IP Phone

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xii

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Preface

Regulatory Compliance and Safety Information for Cisco Unified IP Phones

Open Source License Notices for the Cisco Unified IP Phones 7900 Series

Cisco Unified Communications Manager Administration

Related publications are available at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition

Related publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Obtaining Documentation, Obtaining Support, and Security

Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly Whats
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.

Document Conventions
This document uses the following conventions:
Convention

Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[ ]

Elements in square brackets are optional.

{x|y|z}

Alternative keywords are grouped in braces and separated by vertical bars.

[x|y|z]

Optional alternative keywords are grouped in brackets and separated by

vertical bars.

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Preface

Convention

Description

string

A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.

screen

font

Terminal sessions and information the system displays are in screen font.

boldface screen

font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

The symbol ^ represents the key labeled Controlfor example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.

< >

Nonprinting characters, such as passwords are in angle brackets.

Note

Caution

Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.

Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warnings use the following convention:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS

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CH A P T E R

An Overview of the Cisco Unified IP Phone

The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice
communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like
a digital business phone, allowing you to place and receive phone calls and to access features such as
mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to
your data network, it offers enhanced IP telephony features, including access to network information and
services, and customizeable features and services. The phone also supports security features that include
file authentication, device authentication, signaling encryption, and media encryption.
A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones
encode G.711a, G.711, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711u, G.722, iLBC,
G.729, G729a, G729b, and G729ab. These phones also support uncompressed wideband (16bits, 16kHz)
audio.
This chapter includes the following topics:

Caution

Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2

What Networking Protocols are Used?, page 1-4

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7

Understanding Security Features for Cisco Unified IP Phones, page 1-9

Overview of Configuring and Installing Cisco Unified IP Phones, page 1-17

Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone
might cause interference. For more information, refer to the manufacturers documentation of the
interfering device.

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1-1

Chapter 1

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7962G and 7942G

Understanding the Cisco Unified IP Phone 7962G and 7942G

Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G.
Figure 1-2 shows the main components of the Cisco Unified IP Phone 7942G.
Figure 1-1

Cisco Unified IP Phone 7962G

16

4
5
6
7
8

15

Figure 1-2

14

13

187005

12 11 10

Cisco Unified IP Phone 7942G

16

4
5
6
7
8

15

14

13

12 11 10

187004

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Chapter 1

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7962G and 7942G

The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G:
1

Programmable
buttons

Depending on configuration, programmable buttons provide access to:

Phone lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial

feature)

Web-based services (for example, a Personal Address Book (PAB)

button)

Phone features (for example, a Privacy button)

The buttons illuminate to indicate status:

Green, steadyActive call
Green, flashingHeld call
Amber, steadyPrivacy in use
Amber, flashingIncoming call
Red steadyRemote line in use (shared line, BLF status, or active
Mobile Connect call)
2

Phone screen

Shows phone features.

Footstand button

Allows you to adjust the angle of the phone base.

Messages button

Auto-dials your voice message service (varies by service).

Directories button

Opens/closes the Directories menu. Use it to access call logs and directories.

Help button

Activates the Help menu.

Settings button

Opens/closes the Settings menu. Use it to control phone screen contrast and
ring sounds.

Services button

Opens/closes the Services menu.

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the
ringer volume (on-hook).

10 Speaker button

Toggles the speakerphone on or off. When the speakerphone is on, the button
is lit.

11 Mute button

Toggles the Mute feature on or off. When Mute is on, the button is lit.

12 Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

13 Navigation button

Allows you to scroll through menus and highlight items. When the phone is
on-hook, displays phone numbers from your Placed Calls log.

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Chapter 1

An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

14 Keypad

Allows you to dial phone numbers, enter letters, and choose menu items.

15 Softkey buttons

Each activates a softkey option (displayed on your phone screen).

16 Handset light strip Indicates an incoming call or new voice message.

What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for
voice communication. Table 1-1 provides an overview of the networking protocols that the
Cisco Unified IP Phone 7962G and 7942G support.
Table 1-1

Supported Networking Protocols on the Cisco Unified IP Phone

Networking Protocol

Purpose

Usage Notes

Bootstrap Protocol
(BootP)

BootP enables a network device such as

the Cisco Unified IP Phone to discover
certain startup information, such as its IP
address.

If you are using BootP to assign IP addresses to the

Cisco Unified IP Phone, the BOOTP Server option
shows Yes in the network configuration settings
on the phone.

Cisco Discovery Protocol

(CDP)

CDP is a device-discovery protocol that

runs on all Cisco-manufactured
equipment.

The Cisco Unified IP Phone uses CDP to

communicate information such as auxiliary VLAN ID,
per port power management details, and Quality of
Service (QoS) configuration information with the
Cisco Catalyst switch.

Using CDP, a device can advertise its

existence to other devices and receive
information about other devices in the
network.
Dynamic Host
Configuration Protocol
(DHCP)

Hypertext Transfer
Protocol (HTTP)

DHCP dynamically allocates and assigns

an IP address to network devices.
DHCP enables you to connect an IP phone
into the network and have the phone
become operational without your needing
to manually assign an IP address or to
configure additional network parameters.

DHCP is enabled by default. If disabled, you must

manually configure the IP address, subnet mask,
gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom
option 150. With this method, you configure the
TFTP server IP address as the option value. For
additional supported DHCP configurations, refer to
Cisco Unified Communications Manager System
Guide.

HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for the XML
information and moving documents across services and for troubleshooting purposes.
the Internet and the web.

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What Networking Protocols are Used?

Table 1-1

Supported Networking Protocols on the Cisco Unified IP Phone (continued)

Networking Protocol

Purpose

Usage Notes

IEEE 802.1X

The IEEE 802.1X standard defines a

client-server-based access control and
authentication protocol that restricts
unauthorized clients from connecting to a
LAN through publicly accessible ports.

The Cisco Unified IP Phone implements the IEEE

802.1X standard by providing support for the
EAP-MD5 option for 802.1X authentication.

Until the client is authenticated, 802.1X

access control allows only Extensible
Authentication Protocol over LAN
(EAPOL) traffic through the port to which
the client is connected. After
authentication is successful, normal traffic
can pass through the port.
Internet Protocol (IP)

IP is a messaging protocol that addresses

and sends packets across the network.

When 802.1X authentication is enabled on the

phone, you should disable the PC port and voice
VLAN. Refer to the Supporting 802.1X
Authentication on Cisco Unified IP Phones section
on page 1-15 for additional information.

To communicate using IP, network devices must

have an assigned IP address, subnet, and gateway.
IP addresses, subnets, and gateways identifications
are automatically assigned if you are using the
Cisco Unified IP Phone with Dynamic Host
Configuration Protocol (DHCP). If you are not
using DHCP, you must manually assign these
properties to each phone locally.

Link Layer Discovery

Protocol (LLDP)

LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the
protocol (similar to CDP) that is supported PC port.
on some Cisco and third-party devices.

Link Layer Discovery

Protocol-Media Endpoint
Devices (LLDP-MED)

LLDP-MED is an extension of the LLDP

standard developed for voice products.

The Cisco Unified IP Phone supports LLDP-MED

on the SW port to communicate information such as:

Voice VLAN configuration

Device discovery

Power management

Inventory management

For more information about LLDP-MED support,

see the LLDP-MED and Cisco Discovery Protocol
white paper:
http://www.cisco.com/en/US/tech/tk652/tk701/tech
nologies_white_paper0900aecd804cd46d.shtml
Cisco Peer-to-Peer
Distribution Protocol
(CPPDP)

CPPDP is a Cisco proprietary protocol

used to form a peer to peer hierarchy of
devices. CPPDP is also used to copy
firmware or other files from peer devices
to neighboring devices.

CPPDP is used by the Peer Firmware Sharing

feature.

Real-Time Transport
Protocol (RTP)

RTP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol to
real-time data, such as interactive voice
send and receive real-time voice traffic from other
and video, over data networks.
phones and gateways.

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What Networking Protocols are Used?

Table 1-1

Supported Networking Protocols on the Cisco Unified IP Phone (continued)

Networking Protocol

Purpose

Usage Notes

Real-Time Control
Protocol (RTCP)

RTCP works in conjunction with RTP to

provide QoS data (such as jitter, latency,
and round trip delay) on RTP streams.

RTCP is disabled by default, but you can enable it

on a per phone basis by using Cisco Unified
Communications Manager. For more information,
see the Network Configuration Menu section on
page 4-24.

Session Description
Protocol (SDP)

SDP is the portion of the SIP protocol that

determines which parameters are available
during a connection between two
endpoints. Conferences are established by
using only the SDP capabilities that are
supported by all endpoints in the
conference.

SDP capabilities, such as codec types, DTMF

detection, and comfort noise, are normally
configured on a global basis by Cisco Unified
Communications Manager or Media Gateway in
operation. Some SIP endpoints may allow these
parameters to be configured on the endpoint itself.

Session Initiation Protocol SIP is the Internet Engineering Task Force

(SIP)
(IETF) standard for multimedia
conferencing over IP. SIP is an
ASCII-based application-layer control
protocol (defined in RFC 3261) that can be
used to establish, maintain, and terminate
calls between two or more endpoints.

Like other VoIP protocols, SIP is designed to

address the functions of signaling and session
management within a packet telephony network.
Signaling allows call information to be carried
across network boundaries. Session management
provides the ability to control the attributes of an
end-to-end call.
You can configure the Cisco Unified IP Phone to use
either SIP or Skinny Client Control Protocol
(SCCP).

Skinny Client Control

Protocol (SCCP)

SCCP includes a messaging set that allows Cisco Unified IP Phones use SCCP for call control.
communications between call control
You can configure the Cisco Unified IP Phone to use
servers and endpoint clients such as IP
either SCCP or Session Initiation Protocol (SIP).
Phones. SCCP is proprietary to Cisco
Systems.

Transmission Control
Protocol (TCP)

TCP is a connection-oriented transport

protocol.

Cisco Unified IP Phones use TCP to connect to

Cisco Unified Communications Manager and to
access XML services.

Transport Layer Security

(TLS)

TLS is a standard protocol for securing

and authenticating communications.

When security is implemented, Cisco

Unified IP Phones use the TLS protocol when
securely registering with Cisco
Unified Communications Manager.

Trivial File Transfer

Protocol (TFTP)

TFTP allows you to transfer files over the TFTP requires a TFTP server in your network,
network.
which can be automatically identified from the
DHCP server. If you want a phone to use a TFTP
On the Cisco Unified IP Phone, TFTP
server other than the one specified by the DHCP
enables you to obtain a configuration file
server, you must manually assign the IP address of
specific to the phone type.
the TFTP server by using the Network
Configuration menu on the phone.

User Datagram Protocol

(UDP)

UDP is a connectionless messaging

protocol for delivery of data packets.

Cisco Unified IP Phones transmit and receive RTP

streams, which utilize UDP.

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What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Related Topics

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

Understanding the Phone Startup Process, page 2-7

Network Configuration Menu, page 4-5

What Features are Supported on the Cisco Unified

IP Phone 7962G and 7942G?
The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and
receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes
features that enable you to administer and monitor the phone as a network device.
This section includes the following topics:

Feature Overview, page 1-7

Configuring Telephony Features, page 1-8

Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-8

Providing Users with Feature Information, page 1-8

Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and
transferring, redialing, speed dialing, conference calling, and voice messaging system access.
Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony
features that the Cisco Unified IP Phone supports and for tips on configuring them, see the Telephony
Features Available for the Cisco Unified IP Phone section on page 5-1.
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer
settings to configure on a phone, but if your network requires it, you can manually configure an IP
address, TFTP server, subnet information, and so on. For instructions on configuring the network
settings on the Cisco Unified IP Phones, see Chapter 4, Configuring Settings on the Cisco Unified IP
Phone.
The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide
enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate
Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for
co-worker contact information directly from their IP phones. You can also use XML to enable users to
access information such as weather, stocks, quote of the day, and other web-based information. For
information about configuring such services, see the Configuring Corporate Directories section on
page 5-15 and the Setting Up Services section on page 5-18.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status
information from it directly. This information can assist you with troubleshooting any problems users
might encounter when using their IP phones. See Chapter 7, Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone, for more information.
Related Topics

Configuring Settings on the Cisco Unified IP Phone, page 4-1

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What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications
Manager Administration. Use this web-based application to set up phone registration criteria and calling
search spaces, to configure corporate directories and services, and to modify phone button templates,
among other tasks. See the Telephony Features Available for the Cisco Unified IP Phone section on
page 5-1 and the Cisco Unified Communications Manager documentation for additional information.
For more information about Cisco Unified Communications Manager Administration, refer to
Cisco Unified Communications Manager documentation, including Cisco Unified Communications
Manager Administration Guide. You can also use the context-sensitive help available within the
application for guidance.
You can access the complete Cisco Unified Communications Manager documentation suite at this
location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also
obtain statistics about a current call or firmware versions on the phone.
For more information about configuring features and viewing statistics from the phone, see Chapter 4,
Configuring Settings on the Cisco Unified IP Phone and see Chapter 7, Viewing Model Information,
Status, and Statistics on the Cisco Unified IP Phone.

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. To ensure that you distribute the most current feature and
procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to
visit the Cisco Unified IP Phone web site:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
From this site, you can view various user guides.
In addition to providing documentation, it is important to inform users of available Cisco Unified IP
Phone featuresincluding those specific to your company or networkand of how to access and
customize those features, if appropriate.
For a summary of some of the key information that phone users need their system administrators to
provide, see Appendix A, Providing Information to Users Via a Website.

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Understanding Security Features for Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of
the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents
call signaling and media stream tampering.
To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and
encrypted communication streams between a phone and the server, digitally signs files before they are
transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.
The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether
the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to
the phone, refer to the Cisco Unified Communications Manager Security Guide.
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the Configuring Encrypted
Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide.
Table 1-2 shows where you can find additional information about security in this and other documents.
Table 1-2

Cisco Unified IP Phone and Cisco Unified Communications Manager Security

Topics

Topic

Reference

Detailed explanation of security, including set Refer to Cisco Unified Communications Manager
up, configuration, and troubleshooting
Security Guide
information for Cisco Unified Communications
Manager and Cisco Unified IP Phones
Security features supported on the Cisco
Unified IP Phone

See the Overview of Supported Security Features

section on page 1-10

Restrictions regarding security features

See the Security Restrictions section on page 1-17

Viewing a security profile name

See the Understanding Security Profiles section on

page 1-12

Identifying phone calls for which security is

implemented

See the Identifying Authenticated, Encrypted, and

Protected Phone Calls section on page 1-13

TLS connection

See the What Networking Protocols are Used?

section on page 1-4

See the Adding Phones to the Cisco Unified

Communications Manager Database section on
page 2-8

Security and the phone startup process

See the Understanding the Phone Startup Process

section on page 2-7

Security and phone configuration files

See the Adding Phones to the Cisco Unified

Communications Manager Database section on
page 2-8

Changing the TFTP Server 1 or TFTP Server 2 See Table 4-2, in the Network Configuration Menu
option on the phone when security is
section on page 4-5
implemented.

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Table 1-2

Cisco Unified IP Phone and Cisco Unified Communications Manager Security

Topics (continued)

Topic

Reference

Understanding security icons in the Unified

CM1 through Unified CM5 options in the
Device Configuration Menu on the phone

See the Unified CM Configuration Menu section

on page 4-11

Items on the Security Configuration menu that See the Security Configuration Menu section on
you access from the Device Configuration menu page 4-22
on the phone
Items on the Security Configuration menu that See the Security Configuration Menu section on
you access from the Settings menu on the phone page 4-27
Unlocking the CTL file

See the CTL File Screen section on page 4-28

Disabling access to a phones web pages

See the Disabling and Enabling Web Page Access

section on page 8-3

Troubleshooting

See the Troubleshooting Cisco Unified IP

Phone Security section on page 9-8

Refer to the Cisco Unified Communications

Manager Security Guide

Deleting the CTL file from the phone

See the Resetting or Restoring the Cisco

Unified IP Phone section on page 9-13

Resetting or restoring the phone

See the Resetting or Restoring the Cisco

Unified IP Phone section on page 9-13

802.1X Authentication for Cisco Unified IP

Phones

See these sections:

Supporting 802.1X Authentication on Cisco

Unified IP Phones section on page 1-15

Security Configuration Menu section on

page 4-22

Status Menu section on page 7-2

Troubleshooting Cisco Unified IP Phone

Security section on page 9-8

Overview of Supported Security Features

Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7962G and
7942G support. For more information about these features and about Cisco Unified Communications
Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager
Security Guide.
For information about current security settings on a phone, choose Settings > Security Configuration
and choose Settings > Device Configuration > Security Configuration. For more information, see the
Security Configuration Menu section on page 4-22.

Note

Most security features are available only if a certificate trust list (CTL) is installed on the phone. For
more information about the CTL, refer to Configuring the Cisco CTL Client chapter in Cisco Unified
Communications Manager Security Guide.

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Table 1-3

Overview of Security Features

Feature

Description

Image authentication

Signed binary files (with the extension .sgn) prevent tampering with the
firmware image before it is loaded on a phone. Tampering with the image causes
a phone to fail the authentication process and reject the new image.

Customer-site certificate installation

Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed certificate (MIC), but
for additional security, you can specify in Cisco Unified Communications
Manager Administration that a certificate be installed by using the Certificate
Authority Proxy Function (CAPF). Alternatively, you can install a Locally
Significant Certificate (LSC) from the Security Configuration menu on the
phone. See the Configuring Security on the Cisco Unified IP Phone section on
page 3-13 for more information.

Device authentication

Occurs between the Cisco Unified Communications Manager server and the
phone when each entity accepts the certificate of the other entity. Determines
whether a secure connection between the phone and a Cisco Unified
Communications Manager should occur; and, if necessary, creates a secure
signaling path between the entities by using TLS protocol. Cisco Unified
Communications Manager will not register phones unless they can be
authenticated by the Cisco Unified Communications Manager.

File authentication

Validates digitally signed files that the phone downloads. The phone validates
the signature to make sure that file tampering did not occur after the file creation.
Files that fail authentication are not written to Flash memory on the phone. The
phone rejects such files without further processing.

Signaling Authentication

Uses the TLS protocol to validate that no tampering has occurred to signaling
packets during transmission.

Manufacturing installed certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed

certificate (MIC), which is used for device authentication. The MIC is a
permanent unique proof of identity for the phone, and allows Cisco Unified
Communications Manager to authenticate the phone.

Secure SRST reference

After you configure a SRST reference for security and then reset the dependent
devices in Cisco Unified Communications Manager Administration, the TFTP
server adds the SRST certificate to the phone cnf.xml file and sends the file to
the phone. A secure phone then uses a TLS connection to interact with the
SRST-enabled router.

(SCCP phones only)

Media encryption

Uses SRTP to ensure that the media streams between supported devices proves
secure and that only the intended device receives and reads the data. Includes
creating a media master key pair for the devices, delivering the keys to the
devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption

Ensures that all SCCP signaling messages that are sent between the device and
the Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Proxy

Function)

Implements parts of the certificate generation procedure that are too

processing-intensive for the phone, and it interacts with the phone for key
generation and certificate installation. The CAPF can be configured to request
certificates from customer-specified certificate authorities on behalf of the
phone, or it can be configured to generate certificates locally.

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Table 1-3

Overview of Security Features (continued)

Feature

Description

Security profiles

Defines whether the phone is nonsecure, authenticated, encrypted, or protected.

See the Understanding Security Profiles section on page 1-12 for more
information.

Encrypted configuration files

Lets you ensure the privacy of phone configuration files.

Optional disabling of the web server

functionality for a phone

You can prevent access to a phones web page, which displays a variety of
operational statistics for the phone.

Phone hardening

Additional security options, which you control from Cisco Unified

Communications Manager Administration:

Disabling PC port

Disabling Gratuitous ARP (GARP)

Disabling PC Voice VLAN access

Disabling access to the Setting menus, or providing restricted access that

allows access to the User Preferences menu and saving volume changes only

Disabling access to web pages for a phone.

Note

802.1X Authentication

You can view current settings for the PC Port Disabled, GARP Enabled,
and Voice VLAN enabled options by looking at the phones Security
Configuration menu. For more information, see the Device
Configuration Menu section on page 4-11.

The Cisco Unified IP Phone can use 802.1X authentication to request and gain
access to the network. See the Supporting 802.1X Authentication on Cisco
Unified IP Phones section on page 1-15 for more information.

Related Topics

Understanding Security Profiles, page 1-12

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13

Security Restrictions, page 1-17

Device Configuration Menu, page 4-11

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile,
which defines whether the phone is nonsecure, authenticated, or encrypted. For information about
configuring the security profile and applying the profile to the phone, refer to Cisco Unified
Communications Manager Security Guide.
To view the security mode that is set for the phone, look at the Security Mode setting in the Security
Configuration menu. For more information, see the Security Configuration Menu section on
page 4-22.
Related Topics

Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13

Security Restrictions, page 1-17

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Device Configuration Menu, page 4-11

Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by
icons on the screen on the phone. You can also determine if the connected phone is secure and protected
if a security tone plays at the beginning of the call.
In an authenticated call, all devices participating in the establishment of the call are authenticated by
Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon
to the right of the call duration timer in the phone LCD screen changes to this icon
.
In an encrypted call, all devices participating in the establishment of the call are authenticated by
Cisco Unified Communications Manager. In addition, call signaling and media streams are encrypted.
An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call
in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone
LCD screen changes to the following icon:
.

Note

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though
it is encrypted within the IP network and has a lock icon associated with it.
In a protected call, a security tone plays at the beginning of a call to indicate that the other connected
phone is also receiving and transmitting encrypted audio. If your call is connected to a non-protected
phone, the security tone does not play.

Note

Protected calling is supported for connections between two phones only. Some features, such as
conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.
Related Topic

Understanding Security Profiles, page 1-12

Understanding Security Features for Cisco Unified IP Phones, page 1-9

Security Restrictions, page 1-17

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure
conference call is established using this process:
1.

A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2.

Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3.

As participants are added, Cisco Unified Communications Manager verifies the security mode of
each phone (encrypted or authenticated) and maintains the secure level for the conference.

4.

The phone displays the security level of the conference call. A secure conference displays
(encrypted) or
(authenticated) icon to the right of Conference on the phone screen. If
displays, the conference is not secure.

icon

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Note

There are interactions, restrictions, and limitations that affect the security level of the conference call
depending on the security mode of the participants phones and the availability of secure conference
bridges. See Table 1-4 and Table 1-5 for information about these interactions.

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for
protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP
network. Protected calls can only be made between two phones. Conference calls and other multiple-line
calls are not supported.
A protected call is established using this process:

Note

1.

A user initiates the call from a protected phone (protected security mode).

2.

The phone displays the

icon (encrypted) on the phone screen. This icon indicates that the phone
is configured for secure (encrypted) calls, but this does not mean that the other connected phone is
also protected.

3.

A security tone plays if the call is connected to another protected phone, indicating that both ends
of the conversation are encrypted and protected. If the call is connected to a non-protected phone,
then the secure tone is not played.

Protected calling is supported for conversations between two phones. Some features, such as conference
calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling
is configured.

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are
established and changes the security indication for the conference or blocks the completion of the call
to maintain integrity and also security in the system. Table 1-4 provides information about changes to
call security levels when using Barge.
Table 1-4

Call Security Interactions When Using Barge

Initiators Phone
Security Level

Feature Used

Call Security Level

Results of Action

Non-secure

Barge

Encrypted call

Call barged and identified as non-secure call

Secure (encrypted) Barge

Authenticated call

Call barged and identified as authenticated call

Secure
(authenticated)

Barge

Encrypted call

Call barged and identified as authenticated call

Non-secure

Barge

Authenticated call

Call barged and identified as non-secure call

Table 1-5 provides information about changes to conference security levels depending on the initiators
phone security level, the security levels of participants, and the availability of secure conference bridges.

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Table 1-5

Security Restrictions with Conference Calls

Initiators Phone
Security Level

Feature Used

Security Level of Participants

Results of Action

Non-secure

Conference

Encrypted or authenticated

Non-secure conference bridge

Non-secure conference

Secure (encrypted
or authenticated)

Conference

Secure (encrypted) Conference

At least one member is

non-secure

Secure conference bridge

All participants are encrypted

Secure conference bridge

Non-secure conference
Secure encrypted level conference

Secure
(authenticated)

Conference

All participants are encrypted or Secure conference bridge

authenticated
Secure authenticated level conference

Non-secure

Conference

Encrypted or authenticated

Only secure conference bridge is available and used

Non-secure conference

Secure (encrypted
or authenticated)

Conference

Encrypted or authenticated

Only non-secure conference bridge is available and

used
Non-secure conference

Secure (encrypted
or authenticated)

Conference

Secure (encrypted) Join

Encrypted or secure

Conference remains secure. When one participant

tries to hold the call with MOH, the MOH does not
play.

Encrypted or authenticated

Secure conference bridge

Conference remains secure (encrypted or
authenticated)

Non-secure

cBarge

All participants are encrypted

Secure conference bridge

Conference changes to non-secure

Non-secure

MeetMe

Minimum security level is

encrypted

Initiator receives message Does not meet Security

Level, call rejected.

Secure (encrypted) MeetMe

Minimum security level is

authenticated

Secure conference bridge

Minimum security level is

non-secure

Only secure conference bridge available and used

Secure (encrypted) MeetMe

Conference accepts encrypted and authenticated

calls
Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

Overview, page 1-16

Required Network Components, page 1-16

Best PracticesRequirements and Recommendations, page 1-16

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Understanding Security Features for Cisco Unified IP Phones

Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone,
may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the
IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end
point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. In the event that the locally attached PC is disconnected from the IP phone,
the LAN switch would not see the physical link fail, because the link between the LAN switch and the
IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff
message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the
authentication entry for the downstream PC.
The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of IP phones to
the LAN switch ports. The 802.1X supplicant implements the EAP-MD5 option for 802.1X
authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

Cisco Unified IP PhoneThe phone acts as the 802.1X supplicant, which initiates the request to
access the network.

Cisco Secure Access Control Server (ACS) (or other third-party authentication server)The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.

Cisco Catalyst Switch (or other third-party switch)The switch must support 802.1X, so it can act
as the authenticator and pass the messages between the phone and the authentication server. When
the exchange is completed, the switch then grants or denies the phone access to the network.

Best PracticesRequirements and Recommendations

Enable 802.1X AuthenticationIf you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, be sure that you have properly configured the other components before enabling
it on the phone. See the 802.1X Authentication and Status section on page 4-30 for more
information.

Configure PC PortThe 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device should be authenticated to a specific switch port. However,
some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phones PC port.
EnabledIf you are using a switch that supports multi-domain authentication, you can enable

the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to
the Cisco Catalyst switch configuration guides at:

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Overview of Configuring and Installing Cisco Unified IP Phones

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html
DisabledIf the switch does not support multiple 802.1X-compliant devices on the same port,

you should disable the PC Port when 802.1X authentication is enabled. See the Security
Configuration Menu section on page 4-22 for more information. If you do not disable this port
and subsequently attempt to attach a PC to it, the switch will deny network access to both the
phone and the PC.

Configure Voice VLANBecause the 802.1X standard does not account for VLANs, you should
configure this setting based on the switch support.
EnabledIf you are using a switch that supports multi-domain authentication, you can continue

to use the voice VLAN.

DisabledIf the switch does not support multi-domain authentication, disable the Voice VLAN

and consider assigning the port to the native VLAN. See the Security Configuration Menu
section on page 4-22 for more information.

Enter MD5 Shared SecretIf you disable 802.1X authentication or perform a factory reset on the
phone, the previously configured MD5 shared secret is deleted. See the 802.1X Authentication and
Status section on page 4-30 for more information.

Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not configured for
encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which
the user initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or
nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications
Manager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,
and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The
authentication icon continues to appear on the authenticated devices in the call, even if the initiator
phone does not support security.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP telephony service. For
information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer
to the System Configuration Overview chapter in Cisco Unified Communications Manager System
Guide.
After you have set up the IP telephony system and configured system-wide features in Cisco Unified
Communications Manager, you can add IP phones to the system.
The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your
network:

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-18

Installing Cisco Unified IP Phones, page 1-21

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Overview of Configuring and Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications

Manager
To add phones to the Cisco Unified Communications Manager database, you can use:

Auto-registration

Cisco Unified Communications Manager Administration

Bulk Administration Tool (BAT)

BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the Adding Phones to the Cisco Unified Communications
Manager Database section on page 2-8.
For general information about configuring phones in Cisco Unified Communications Manager, refer to
the Cisco Unified IP Phone chapter in Cisco Unified Communications Manager System Guide.

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified
Communications Manager
Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified
IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administration. The list
presents a suggested order to guide you through the phone configuration process. Some tasks are
optional, depending on your system and user needs. For detailed procedures and information, refer to
the sources in the list.

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Table 1-6

Task
1.

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager

Purpose

For More Information

Gather the following information about the phone:

Refer to Cisco Unified Communications Manager System

Guide, Cisco Unified IP Phone chapter.

Phone Model

MAC address

Physical location of the phone

Name or user ID of phone user

Device pool

Partition, calling search space, and location

information

Number of lines and associated directory numbers

(DNs) to assign to the phone

Cisco Unified Communications Manager user to

associate with the phone

Phone usage information that affects phone button

template, softkey template, phone features, IP
Phone services, or phone applications

See the Telephony Features Available for the Cisco

Unified IP Phone section on page 5-1.

Provides list of configuration requirements for setting

up phones.
Identifies preliminary configuration that you need to
perform before configuring individual phones, such as
phone button templates or softkey templates.
2.

Customize phone button templates (if required).

Refer to Cisco Communications Manager

Administration Guide, Phone Button Template
Configuration chapter.

Changes the number of line buttons, speed-dial

buttons, Service URL buttons or adds a Privacy button
to meet user needs.
See the Modifying Phone Button Templates section on
page 5-16.
3.

Add and configure the phone by completing the

required fields in the Phone Configuration window.
Required fields are indicated by an asterisk (*) next to
the field name; for example, MAC address and device
pool.
Adds the device with its default settings to the Cisco
Unified Communications Manager database.

4.

Add and configure directory numbers (lines) on the

phone by completing the required fields in the
Directory Number Configuration window. Required
fields are indicated by an asterisk (*) next to the field
name; for example, directory number and presence
group.

Refer to Cisco Communications Manager

Administration Guide, Cisco Unified IP Phone
Configuration chapter.
For information about Product Specific Configuration
fields, refer to ? Button Help in the Phone
Configuration window.
Refer to the Cisco Unified Communications Manager
Administration Guide, Directory Number Configuration
chapter, Creating a Cisco Unity Voice Mailbox section
See the Telephony Features Available for the Cisco
Unified IP Phone section on page 5-1.

Adds primary and secondary directory numbers and

features associated with directory numbers to the
phone.

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Table 1-6

Task
5.

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications
Manager (continued)

Purpose

For More Information

Customize softkey templates.

Refer to Cisco Unified Communications Manager

Administration Guide, Softkey Template
Configuration chapter.

Adds, deletes, or changes order of softkey features

that display on the users phone to meet feature usage
needs.
See the Configuring Softkey Templates section on
page 5-17.
6.

Configure speed-dial buttons and assign speed-dial

numbers (optional).
Adds speed-dial buttons and numbers.

Refer to Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone
Configuration chapter, Configuring Speed-Dial
Buttons section.

Users can change speed-dial settings on their phones

by using Cisco Unified CM User Options.
7.

Configure Cisco Unified IP Phone services and assign Refer to Cisco Communications Manager
services (optional).
Administration Guide, Cisco Unified IP Phone Services
Configuration chapter.
Provides IP Phone services.
See the Setting Up Services section on page 5-18.
Note
Users can add or change services on their
phones by using the Cisco Unified CM User
Options.

8.

Assign services to phone buttons (optional).

Refer to Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP Phone
Provides single button access to an IP phone service or
Configuration chapter, Adding a Cisco
URL.
Unified IP Phone Service to a Phone Button section.

9.

Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for
example, User ID and last name.
Note

Assign a password (for User Options web

pages) and PIN (for Extension Mobility and
Personal Directory)

Refer to Cisco Unified Communications Manager

Administration Guide, End User Configuration
chapter.
See the Adding Users to Cisco Unified Communications
Manager section on page 5-18

Adds user information to the global directory for

Cisco Unified Communications Manager.
10.

Associate a user to a user group.

Assigns users a common list of roles and permissions
that apply to all users in a user group. Administrators
can manage user groups, roles, and permissions to
control the level of access (and, therefore, the level of
security) for system users.

11.

Associate a user with a phone (optional).

Provides users with control over their phone such a
forwarding calls or adding speed-dial numbers or
services.
Note

Refer to Cisco Unified Communications Manager

Administration Guide:

End User Configuration chapter, End User

Configuration Settings section

User Group Configuration chapter, Adding Users

to a User Group section.

Refer to Cisco Unified Communications Manager

Administration Guide, End User Configuration
chapter, Associating Devices to a User section.

Some phones, such as those in conference

rooms, do not have an associated user.

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Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can
complete the phone installation. You (or the phone users) can install the phone at the userss location.
The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides
directions for connecting the phone handset, cables, and other accessories.

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For
information about upgrading, refer to the Readme file for your phone, which is located at:

Note

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
After the phone is connected to the network, the phone startup process begins, and the phone registers
with Cisco Unified Communications Manager. To finish installing the phone, configure the network
settings on the phone depending on whether you enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration information for the phone
such as associating the phone with a user, changing the button table, or directory number.

Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G
Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7962G
and 7942G. The list presents a suggested order to guide you through the phone installation. Some tasks
are optional, depending on your system and user needs. For detailed procedures and information, refer
to the sources in the list.
Table 1-7

Task
1.

Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G

Purpose

For More Information

Choose the power source for the phone:

See the Providing Power to the Cisco Unified IP Phone

section on page 2-3.

Power over Ethernet (PoE)

External power supply

Determines how the phone receives power.

2.

3.

Assemble the phone, adjust phone placement, and

connect the network cable.

See the Installing the Cisco Unified IP Phone section

on page 3-5.

Locates and installs the phone in the network.

See the Adjusting the Placement of the Cisco Unified IP

Phone section on page 3-9.

Add a Cisco Unified IP Phone Expansion Module to

the Cisco Unified IP Phone 7962G (optional).

See the Attaching A Cisco Unified IP Phone Expansion

Module section on page 3-8.

Adds the device with its default settings to the Cisco

Unified Communications Manager database.
Extends functionality of a Cisco Unified IP Phone
7962G by adding 14 (7914) or 24 (7915 and 7916) line
appearances or speed-dial numbers.
Note

Cisco Unified IP Phone Expansion Modules

are not supported on the Cisco Unified IP
Phone 7942G.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7

Task
4.

Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G (continued)

Purpose

For More Information

Monitor the phone startup process.

See the Verifying the Phone Startup Process section on

page 3-11.

Adds primary and secondary directory numbers and

features associated with directory numbers to the
phone.
Verifies that phone is configured properly.
5.

If you are configuring the network settings on the

phone, you can set up an IP address for the phone by
either using DHCP or manually entering an IP
address.

See the Configuring Startup Network Settings section

on page 3-12.
See the Network Configuration Menu section on
page 4-5.

Using DHCPTo enable DHCP and allow the DHCP

server to automatically assign an IP address to the
Cisco Unified IP Phone and direct the phone to a
TFTP server, choose Settings > Network
Configuration> IPv4 Configuration and:

To enable DHCP, set DHCP Enabled to Yes.

DHCP is enabled by default.

To use an alternate TFTP server, set Alternate

TFTP Server to Yes, and enter the IP address for
the TFTP Server.

Note

Consult with the network administrator to

determine whether you need to assign an
alternative TFTP server instead of using the
TFTP server assigned by DHCP.

Without DHCPYou must configure the IP address,

subnet mask, TFTP server, and default router locally
on the phone, choose Settings > Network
Configuration> IPv4 Configuration:
To disable DHCP and manually set an IP address:
a.

To disable DHCP, set DHCP Enabled to No.

b.

Enter the static IP address for phone.

c.

Enter the subnet mask.

d.

Enter the default router IP addresses.

e.

Set Alternate TFTP Server to Yes, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone
resides by Choosing Settings > Network
Configuration.
6.

Set up security on the phone.

See the Configuring Security on the Cisco Unified IP

Provides protection against data tampering threats and Phone section on page 3-13.
identity theft of phones.

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Table 1-7

Task
7.

Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G (continued)

Purpose

For More Information

Make calls with the Cisco Unified IP Phone.

Refer to Cisco Unified IP Phone 7962G and 7942G

Guide for Cisco Unified Communications Manager 7.0
(SCCP and SIP)

Verifies that the phone and features work correctly.

8.

Provide information to end users about how to use

See Appendix A, Providing Information to Users Via a
their phones and how to configure their phone options. Website.
Ensures that users have adequate information to
successfully use their Cisco Unified IP Phones.

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Preparing to Install the Cisco Unified IP Phone on

Your Network
Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this
capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony
components, including Cisco Unified Communications Manager.
This chapter focuses on the interactions between the Cisco Unified IP Phone 7962G and 7942G and
Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also
describes options for powering phones.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key
components of the Voice over IP (VoIP) network. It includes the following topics:

Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

Providing Power to the Cisco Unified IP Phone, page 2-3

Understanding Phone Configuration Files, page 2-5

Understanding the Phone Startup Process, page 2-7

Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

Using Cisco Unified IP Phones with Different Protocols, page 2-11

Determining the MAC Address for a Cisco Unified IP Phone, page 2-13

Understanding Interactions with Other Cisco Unified IP

Telephony Products
To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking
device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco
Unified Communications Manager system before sending and receiving calls.
This section includes the following topics:

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager, page 2-2

Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

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Understanding Interactions with Other Cisco Unified IP Telephony Products

Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified
Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call processing system.
Cisco Unified Communications Manager software sets up and tears down calls between phones,
integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications
Manager manages the components of the IP telephony systemthe phones, the access gateways, and the
resources necessary for features such as call conferencing and route planning. Cisco Unified
Communications Manager also provides:

Firmware for phones

Authentication and encryption (if configured for the telephony system)

Configuration file and CTL file, via TFTP service

Phone registration

Call preservation, so that a media session continues if signaling is lost between the primary
Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices
described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco
Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security
Guide.
For an overview of security functionality for the Cisco Unified IP Phone, see the Understanding
Security Features for Cisco Unified IP Phones section on page 1-9.

Note

If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type
drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and
install the latest support patch for your version of Cisco Unified Communications Manager:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Understanding How the Cisco Unified IP Phone Interacts with the VLAN
The Cisco Unified IP Phone 7962G and 7942G have an internal Ethernet switch, enabling forwarding of
packets to the phone, and to the access port and the network port on the back of the phone.
If a computer is connected to the access port, the computer and the phone share the same physical link
to the switch and share the same port on the switch. This shared physical link has the following
implications for the VLAN configuration on the network:

The current VLANs might be configured on an IP subnet basis. However, additional IP addresses
might not be available to assign the phone to the same subnet as other devices connected to the same
port.

Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP
traffic.

Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

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Providing Power to the Cisco Unified IP Phone

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that
the phone is connected to would be configured to have separate VLANs for carrying:

Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for
example)

Data traffic to and from the PC connected to the switch through the access port of the IP phone
(native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows
a large number of phones to be added to an existing network where there are not enough IP addresses
for each phone.
For more information, refer to the documentation included with a Cisco switch. You can also access
switch information at this URL:
http://cisco.com/en/US/products/hw/switches/index.html
Related Topics

Understanding the Phone Startup Process, page 2-7

Network Configuration Menu, page 4-5

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over
Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch
through the Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone
and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that
is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the
power supply.
The following sections provide more information about powering a phone:

Power Guidelines, page 2-4

Power Outage, page 2-4

Obtaining Additional Information about Power, page 2-5

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Providing Power to the Cisco Unified IP Phone

Power Guidelines
Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 7962G and 7942G.
Table 2-1

Guidelines for Powering the Cisco Unified IP Phone 7962G and 7942G

Power Type

Guidelines

External powerProvided
through the CP-PWR-CUBE-3
external power supply.
External powerProvided
through the Cisco Unified IP
Phone Power Injector.

PoE powerProvided by a
switch through the Ethernet
cable attached to the phone.

External powerProvided
through inline power patch
panel WS-PWR-PANEL

The Cisco Unified IP Phone 7962G and 7942G use the CP-PWR-CUBE-3 power
supply.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.
Functioning as a midspan device, the injector delivers inline power to the attached phone.
The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP
Phone, and supports a maximum cable length of 100m between the unpowered switch and
the IP Phone.

The Cisco Unified IP Phone 7962G and 7942G support Cisco inline PoE.

The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2 power
on signal pairs and spare pairs.

To ensure uninterruptible operation of the phone, make sure that the switch has a
backup power supply.

Make sure that the CatOS or IOS version running on your switch supports your
intended phone deployment. Refer to the documentation for your switch for operating
system version information.

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified
IP Phone 7962G and 7942G.

Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Understanding Phone Configuration Files

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents
provide information about the following topics:

Cisco switches that work with the Cisco Unified IP Phone 7962G and 7942G

The Cisco IOS releases that support bidirectional power negotiation

Other requirements and restrictions regarding power

Table 2-2

Related Documentation for Power

Document Topics

URL

Cisco Unified IP Phone Power

Injector

http://www.cisco.com/en/US/products/ps6951/index.html

PoE Solutions

http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net
working_solutions_package.html

Cisco Catalyst Switches

http://cisco.com/en/US/products/hw/switches/index.html

Integrated Service Routers

http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software

http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_
cisco_ios_software_category_home.html

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to
Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified
Communications Manager that requires the phone to be reset, a change is automatically made to the
phones configuration file.
Configuration files also contain information about which image load the phone should be running. If this
image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to
request the required load files. (These files are digitally signed to ensure the authenticity of the files
source.)
In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file
on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes
a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP
connection. For SIP phones, a TLS connection requires that the transport protocol in the phone
configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in
Cisco Unified Communications Manager Administration.

Note

If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone
has not received a CTL file, the phone will continuously try to obtain a CTL file, so that it can register
securely.
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the Configuring Encrypted

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Understanding Phone Configuration Files

Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide. A phone
requests a configuration file whenever it resets and registers with Cisco Unified Communications
Manager.
A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when
the following conditions exist:

You have enabled auto-registration in Cisco Unified Communications Manager

The phone has not been added to the Cisco Unified Communications Manager Database

The phone is registering for the first time

If auto registration is not enabled and the phone has not been added to the Cisco Unified
Communications Manager database, the phone registration request will be rejected. In this case, the
phone will reset and attempt to register repeatedly.
If the phone has registered before, the phone will access the configuration file named
SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.
The TFTP server generates these SIP configuration files:

SIP IP Phone:
For unsigned and unencrypted filesSEP<mac>.cnf.xml
For signed filesSEP<mac>.cnf.xml.sgn
For signed and encrypted filesSEP<mac>.cnf.xml.enc.sgn

Dial Plan<dialplan>.xml

Softkey Template<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the Phone Configuration
window of Cisco Unified Communications Manager Administration. The MAC address uniquely
identifies the phone. For more information refer to the Cisco Unified Communications Manager
Administration Guide.

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Understanding the Phone Startup Process

Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a
standard startup process that is described in Table 2-3. Depending on your specific network
configuration, not all of these steps may occur on your Cisco Unified IP Phone.
Table 2-3

Task
1.

2.

Cisco Unified IP Phone Startup Process

Purpose

Related Topics

Obtaining Power from the Switch

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable
attached to the phone.

Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

Resolving Startup Problems, page 9-1.

Loading the Stored Phone Image

Resolving Startup Problems, page 9-1.

Configuring VLAN

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is connected to a

Cisco Catalyst switch, the switch next informs the
phone of the voice VLAN defined on the switch. The
phone needs to know its VLAN membership before it
can proceed with the Dynamic Host Configuration
Protocol (DHCP) request for an IP address.

Resolving Startup Problems, page 9-1.

Obtaining an IP Address

Network Configuration Menu, page 4-5.

If the Cisco Unified IP Phone is using DHCP to obtain

an IP address, the phone queries the DHCP server to
obtain one. If you are not using DHCP in your
network, you must assign static IP addresses to each
phone locally.

Resolving Startup Problems, page 9-1.

Accessing a TFTP Server

Network Configuration Menu, page 4-5.

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a TFTP
Server. If the phone has a statically defined IP address,
you must configure the TFTP server locally on the
phone; the phone then contacts the TFTP server
directly.

Resolving Startup Problems, page 9-1.

The Cisco Unified IP Phone has non-volatile Flash

memory in which it stores firmware images and
user-defined preferences. At startup, the phone runs a
bootstrap loader that loads a phone image stored in
Flash memory. Using this image, the phone initializes
its software and hardware.
3.

4.

5.

Note

You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

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Table 2-3

Task

Cisco Unified IP Phone Startup Process (continued)

Purpose

Related Topics

6.

Requesting the CTL file

Refer to the Cisco Unified Communications Manager

Security Guide, Configuring the Cisco CTL Client
The TFTP server stores the certificate trust list (CTL)
chapter.
file. This file contains a list of Cisco Unified
Communications Managers and TFTP servers that the
phone is authorized to connect to. It also contains the
certificates necessary for establishing a secure
connection between the phone and Cisco Unified
Communications Manager.

7.

Requesting the Configuration File

The TFTP server has configuration files, which define
parameters for connecting to Cisco
Unified Communications Manager and other
information for the phone.
Contacting Cisco Unified Communications Manager

8.

Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

Resolving Startup Problems, page 9-1.

Resolving Startup Problems, page 9-1.

The configuration file defines how the Cisco

Unified IP Phone communicates with Cisco
Unified Communications Manager and provides a
phone with its load ID. After obtaining the file from
the TFTP server, the phone attempts to make a
connection to the highest priority Cisco
Unified Communications Manager on the list. If
security is implemented, the phone makes a TLS
connection. Otherwise, it makes a non-secure TCP
connection.
If the phone was manually added to the database,
Cisco Unified Communications Manager identifies
the phone. If the phone was not manually added to the
database and auto-registration is enabled in Cisco
Unified Communications Manager, the phone
attempts to auto-register itself in the Cisco
Unified Communications Manager database.
Note

Auto-registration is disabled when security is

enabled on Cisco Unified Communications
Manager. In this case, the phone must be
manually added to the Cisco Unified
Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager

Database
Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the
Cisco Unified Communications Manager database. These sections describe the methods:

Adding Phones with Auto-Registration, page 2-9

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Adding Phones with BAT, page 2-11

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified
Communications Manager database.
Table 2-4

Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Method

Requires MAC
Address?

Auto-registration

No

Results in automatic assignment of directory

numbers

Auto-registration with
TAPS

No

Requires auto-registration and the Bulk

Administration Tool (BAT); updates information
in the Cisco Unified IP Phone and in Cisco
Unified Communications Manager Administration

Notes

Using the Cisco Unified

Yes
Communications Manager
Administration

Requires phones to be added individually

Using BAT

Allows for simultaneous registration of multiple

phones

Yes

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

Note

Add phones without first gathering MAC addresses from the phones.

Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager
database when you physically connect the phone to your IP telephony network. During
auto-registration, Cisco Unified Communications Manager assigns the next available sequential
directory number to the phone.

Quickly enter phones into the Cisco Unified Communications Manager database and modify any
settings, such as the directory numbers, from Cisco Unified Communications Manager.

Move auto-registered phones to new locations and assign them to different device pools without
affecting their directory numbers.

Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more
than 100 phones to your network, use the Bulk Administration Tool (BAT). See the Adding Phones with
BAT section on page 2-11.
Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for
example, if you want to assign a specific directory number to the phone, or if you plan to implement
authentication or encryption, as described in Cisco Unified Communications Manager Security Guide.
For information about enabling auto-registration, refer to Enabling Auto-Registration in the Cisco
Unified Communications Manager Administration Guide.

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Adding Phones to the Cisco Unified Communications Manager Database

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
Related Topics

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,
without first gathering MAC addresses from phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already
added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS
to update MAC addresses and download pre-defined configurations for phones.

Note

Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To
add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the Adding
Phones with BAT section on page 2-11.
To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When
the process is complete, the phone will have downloaded its directory number and other settings, and the
phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified Communications Manager Administration
(System > Cisco Unified CM) for TAPS to function.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions
about BAT and about TAPS.
Related Topics

Adding Phones with Auto-Registration, page 2-9

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Adding Phones with BAT, page 2-11

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Using Cisco Unified IP Phones with Different Protocols

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using
Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC
address for each phone.
For information about determining a MAC address, see the Determining the MAC Address for a Cisco
Unified IP Phone section on page 2-13.
After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,
choose Device > Phone and click Add New to begin.
For complete instructions and conceptual information about Cisco Unified Communications Manager,
refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified
Communications Manager System Guide.
Related Topics

Adding Phones with Auto-Registration, page 2-9

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with BAT, page 2-11

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified
Communications Manager application, enables you to perform batch operations, including registration,
on multiple phones.
To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the
appropriate MAC address for each phone.
For information about determining a MAC address, see the Determining the MAC Address for a Cisco
Unified IP Phone section on page 2-13.
For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk
Administration Guide.
Related Topics

Adding Phones with Auto-Registration, page 2-9

Adding Phones with Auto-Registration and TAPS, page 2-10

Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session
Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
This section includes these topics:

Converting a New Phone from SCCP to SIP, page 2-12

Converting an In-Use Phone from SCCP to SIP, page 2-12

Converting an In-Use Phone from SIP to SCCP, page 2-12

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Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:
Procedure
Step 1

Take one of these actions:

To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in
Cisco Unified Communications Manager Administration to SIP.

To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone
model and choose SIP from BAT.

To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration
window in Cisco Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for detailed information about
Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications
Manager Bulk Administration Guide for detailed information about using BAT.
Step 2

If you are not using DHCP in your network, configure the network parameters for the phone.
See the Configuring Startup Network Settings section on page 3-12.

Step 3

Save the configuration updates and reset the phone.

Step 4

Notify the user to power cycle the phone.

Converting an In-Use Phone from SCCP to SIP

You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from
SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose
Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to
Cisco Unified Communications Manager Bulk Administration Guide.

Converting an In-Use Phone from SIP to SCCP

To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more
information, Cisco Unified Communications Manager Administration Guide.

Tip

Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified
Communications Manager database, copy all of the phone configuration information, so when you add
the phone back to the database, you will have the configuration information readily available.

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Determining the MAC Address for a Cisco Unified IP Phone

Procedure
Step 1

In Cisco Unified Communications Manager Administration, delete the existing SIP phone from the
Cisco Unified Communications Manager database.

Step 2

In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone.

Step 3

Save the configuration updates and reset the phone.

Step 4

Power cycle the phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the
Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general
steps:
1.

Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to
SCCP.
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.

2.

Install the phones.

3.

Change the Auto Registration Protocol enterprise parameter to SIP.

4.

Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a
Cisco Unified IP Phone. You can determine a phones MAC address in these ways:

From the phone, press the Settings button and select Model Information and look at the
MAC Address field.

Look at the MAC label on the back of the phone.

Display the web page for the phone and click the Device Information hyperlink.
For information about accessing the web page, see the Accessing the Web Page for a Phone section
on page 8-2.

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Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP
telephony network:

Note

Before You Begin, page 3-1

Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-2

Installing the Cisco Unified IP Phone, page 3-5

Attaching A Cisco Unified IP Phone Expansion Module, page 3-8

Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

Verifying the Phone Startup Process, page 3-11

Configuring Startup Network Settings, page 3-12

Configuring Security on the Cisco Unified IP Phone, page 3-13

Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your
network. Then you can install the phone and verify its functionality. For more information, see
Chapter 2, Preparing to Install the Cisco Unified IP Phone on Your Network.

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

Network Requirements, page 3-1

Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your
network, your network must meet the following requirements:

Working Voice over IP (VoIP) Network:

VoIP configured on your Cisco routers and gateways
Cisco Unified Communications Manager installed in your network and configured to handle

call processing

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Note

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.
If the Cisco Unified Communications Manager server is located in a different time zone than the phones,
the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call
processing. Refer to Cisco Unified Communications Manager Administration Guide or to
context-sensitive help in the Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone and to properly route
and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified
Communications Manager before connecting any Cisco Unified IP Phone to the network. For
information about enabling and configuring auto-registration, refer to Cisco Unified Communications
Manager Administration Guide. Also, see the Adding Phones to the Cisco Unified Communications
Manager Database section on page 2-8.
You must use Cisco Unified Communications Manager to configure and assign telephony features to the
Cisco Unified IP Phones. See the Telephony Features Available for the Cisco Unified IP Phone section
on page 5-1 for details.
In Cisco Unified Communications Manager, you can add users to the database and associate them with
specific phones. In this way, users gain access to web pages that allow them to configure items such as
call forwarding, speed dialing, and voice messaging system options. See the Adding Users to Cisco
Unified Communications Manager section on page 5-18 for details.

Understanding the Cisco Unified IP Phone 7962G and 7942G

Components
The Cisco Unified IP Phone 7962G and 7942G include these components on the phone or as accessories
for the phone:

Network and Access Ports, page 3-2

Handset, page 3-3

Speakerphone, page 3-3

Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 7962G and 7942G includes these ports:

Network port
labeled 10/100 SW on the 7962G and 7942G

Access port

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labeled 10/100 PC on the 7962G and 7942G

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either
Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps
connections.
Use the SW network port to connect the phone to the network. You must use a straight-through cable on
this port. The phone can also obtain inline power from a switch over this connection. See the Adding
Phones to the Cisco Unified Communications Manager Database section on page 2-8 for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a
straight-through cable on this port.

Handset
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes
a light strip that indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port
on the back of the phone.

Speakerphone
By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.
You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To
do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration
window for the phone, check the Disable Speakerphone check box.

Headset
Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified
IP Phones, Cisco does not certify or support products from headset or handset vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise
or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the
remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range
of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External
Devices, page 3-4, for more information.

Note

In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine performance
before making a purchasing decision and deploying en masse.

Note

Cisco Unified IP Phone 7962G and 7942G support wideband headsets.

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Understanding the Cisco Unified IP Phone 7962G and 7942G Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee
the performance of any headsets. However, a variety of headsets from leading headset manufacturers
have been reported to perform well with Cisco Unified IP Phones. See manufacturers sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1.

Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.

2.

Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partners name
in the Enter Company Name box.

Connecting a Headset
To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of
the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the
Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path
from the headset microphone.
The wireless headset remote hookswitch control feature allows you to use a wireless headset with the
Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting
the headset and using the features.

Disabling a Headset
You can disable the headset by using Cisco Unified Communications Manager Administration. If you do
so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager Administration, choose Device >
Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,
check the Disable Speakerphone and Headset check box.

Enabling a Wireless Headset

By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through
the Cisco Unified Communications Manager Administration application. To do so, choose Device >
Phone and locate the phone you want to modify. In the Phone Configuration window for the phone,
select Enable for the Headset Hookswitch Control option.
On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration
> Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded (screened) against
unwanted radio frequency (RF) and audio frequency (AF) signals.

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Installing the Cisco Unified IP Phone

Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one
or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of
external devices, cables, and connectors. The system will perform adequately when suitable devices are
attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive
[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See
Figure 3-1 for a graphical representation of the connections.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before
using external devices, read the Using External Devices section on page 3-4 for safety and
performance information.
To install a Cisco Unified IP Phone, perform these steps:

Table 3-1

Task

Installing the Cisco Unified IP Phone 7962G and 7942G

Purpose

Related Topics

1.

Connect the handset to the Handset port.

2.

Connect a headset to the Headset port.

See the Headset section on page 3-3 for supported

headsets.

Optional. You can add a headset later if you do not

connect one now.
3.

Connect a wireless headset.

Optional. You can add a wireless headset later if you
do not want to connect one now.

4.

Connect the power supply to the Cisco DC Adapter

port.
Optional.

Refer to the wireless headset documentation for

information.
See the Adding Phones to the Cisco Unified
Communications Manager Database section on
page 2-8 for guidelines.

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Installing the Cisco Unified IP Phone

Table 3-1

Task
5.

Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Purpose

Related Topics

Connect a straight-through Ethernet cable from the

switch to the network port labeled 10/100 SW on the
Cisco Unified IP Phone 7962G and 7942G.

See the Network and Access Ports section on page 3-2

for guidelines.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.
You can use either Category 3/5/5e cabling for
10-Mbps connections, but you must use Category 5/5e
for 100 Mbps connections.
Connect a straight-through Ethernet cable from
another network device, such as a desktop computer,
to the access port labeled 10/100 PC port on the
Cisco Unified IP Phone 7962G and 7942G.

6.

See the Network and Access Ports section on page 3-2

for guidelines.

Optional. You can connect another network device

later if you do not connect one now.
You can use either Category 3/5/5e cabling for
10-Mbps connections, but you must use Category 5/5e
for 100 Mbps connections.

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Installing the Cisco Unified IP Phone

Figure 3-1

Cisco Unified IP Phone 7962G and 7942G Cable Connections

1
9

AUX

10/100 SW

10/100 PC

+
DC48V

2
3
5

185045

DC adaptor port (DC48V) for phones not provided 6

with inline power

Handset port

AC-to-DC power supply

Headset port

AC power cord

Footstand adjustment button

Network port (10/100 SW) for connecting to the

network

Auxiliary port (AUX)

Access port (10/100 PC) for connecting your

phone to your computer
Related Topics

Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

Verifying the Phone Startup Process, page 3-11

Configuring Startup Network Settings, page 3-12

Configuring Security on the Cisco Unified IP Phone, page 3-13

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Attaching A Cisco Unified IP Phone Expansion Module

Attaching A Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G to extend
the number or line appearances or programmable buttons on your phone. You can customize the button
templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line
appearances and speed dial buttons. See the Modifying Phone Button Templates section on page 5-16
for details.

Note

The Cisco Unified IP Phone Expansion Module is not supported on the Cisco Unified IP Phone 7942G.
You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified
IP Phone 7962G by using one of the following methods:

When you initially add the phone to Cisco Unified Communications Manager, by selecting
7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915
12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco
Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or
7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916
in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See
Step 6 in the following procedure.

After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow these
steps:
Procedure
Step 1

Log in to Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration window displays.

Step 2

From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure
for the Cisco Unified IP Phone Expansion Module.

Step 3

Select and enter your search criteria and click Find.

The Find and List Phone window displays showing a list of the phones that match your search criteria.

Step 4

Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.
The Phone Configuration window displays.

Step 5

Scroll to the Expansion Module Information section.

Step 6

To add support for one expansion module, in the Module 1 field, choose 7914 14-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line
Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone
Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 .24-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Module 7916.
To add support for a second expansion module, in the Module 2 field, choose 7914 14-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, 7915 12-Button Line
Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone
Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 24-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Module 7916.

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Adjusting the Placement of the Cisco Unified IP Phone

Note

If the phone uses the SCCP protocol, you can configure a maximum of 42 lines on your phone.
For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules, you will
have a total of 56 lines (48 lines from the modules in addition to the 8 lines on the phone).
However, only the first 42 lines will be available for use.

In the Firmware Load Information section, there are two fields that specify the firmware load for
Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Step 7

Click the Save icon.

A message displays asking you to reset the phone for the changes to take effect. Click OK.

Step 8

Note

Click Reset for the changes to take effect.

Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons
and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module. See the
How Users Subscribe to Services and Configure Phone Features section on page A-3 for more details.
Related Topic

Configuring Softkey Templates, page 5-17

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop
surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60
degrees. You can also mount these phones to the wall by using the footstand or by using the optional
locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides
optimum viewing of the phone screen. See Figure 3-3 for more information.
Procedure
Step 1

Push in the footstand adjustment button.

Step 2

Adjust the footstand to desired height.

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock.
The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

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Adjusting the Placement of the Cisco Unified IP Phone

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the
Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the
security slot on the back of the phone.
See Figure 3-2.
Connecting a Cable Lock to the Cisco Unified IP Phone 7962G and 7942G

144477

Figure 3-2

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or
you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must
be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the
standard footstand and not the wall mount kit, you need to supply the following tools and parts:

Screwdriver

Screws to secure the Cisco Unified IP phone to the wall

See Figure 3-3 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook
from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip
on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing
the Wall Mount Kit for the Cisco Unified IP Phone at:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

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Verifying the Phone Startup Process

Caution

Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.
Procedure

Step 1

Push in the footstand adjustment button.

Step 2

Adjust the footstand, so it is flat against the back of the phone.

Step 3

Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.
The keyholes fit standard phone jack mounts.

Step 4

Hang the phone on the wall.

Figure 3-3

Parts Used in Wall Mounting the Cisco Unified IP Phone

137542

AUX

Footstand adjustment buttonRaises and lowers adjustment plate

Wall mounting screw holes

Adjustment plateRaises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by
cycling through the following steps.
1.

These buttons flash on and off in sequence:

Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within

3 seconds to have the phone launch its secondary load. To continue with the primary load, leave
the handset off-hook.)
Mute

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Configuring Startup Network Settings

Speaker
2.

Caution

Some or all of the line keys flash amber in sequence.

If the line keys flash red in sequence after flashing amber, do not power down the phone until the
sequence of red flashes completes. This sequence can take several minutes to complete.
3.

Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phones Flash memory is erased
or the phone load is corrupted, the sequence of green flashes will continue while the phone begins
a software update procedure. If the phone performs this procedure, the following buttons light to
indicate progress:
HeadsetPhone is waiting for the network and completing CDP and DHCP configuration. (A

DHCP server must be available in your network.)

MutePhone is downloading images from the TFTP server.
SpeakerPhone is writing images to its Flash memory.
4.

The LCD screen displays the Cisco Systems, Inc., logo screen.

5.

These messages appear as the phone starts:

Verifying Load (if the phone load does not match the load on the TFTP server). If this message

appears, the phone starts up again and repeats step 1 through step 4 above.
Configuring IP
Updating CTL
Updating Locale
Configuring Unified CM List
Registering
6.

The main LCD screen displays:

Current date and time
Primary directory number
Additional directory numbers and speed dial numbers, if configured
Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not
start up properly, see the Resolving Startup Problems section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the
Cisco Unified IP Phone after installing the phone on the network:

IP address

IP subnet information)

Default gateway IP address

TFTP server IP address

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Configuring Security on the Cisco Unified IP Phone

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, Configuring Settings on the Cisco
Unified IP Phone.

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to
data. These features establish and maintain authenticated communication streams between the phone and
the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
For more information about the security features, see the Understanding Security Features for Cisco
Unified IP Phones section on page 1-9. Also, refer to Cisco Unified Communications Manager Security
Guide.
A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are
associated with the Certificate Authority Proxy Function (CAPF). You can use Cisco Unified
Communications Manager Administration to configure an LSC, as described in Cisco Unified
Communications Manager Security Guide.
Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the
phone. This menu also lets you update or remove an LSC.
Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority
Proxy Function (CAPF) security configurations are complete:

The CTL file should have a CAPF certificate.

The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the
cluster.

The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.
To configure an LSC on the phone, perform these steps.
Procedure
Step 1

Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2

From the phone, choose Settings > Security Configuration.

Note

Step 3

You can control access to the Settings Menu by using the Settings Access field in the
Cisco Unified Communications Manager Administration Phone Configuration window. For
more information, see the Cisco Unified Communications Manager Administration Guide.

Press **# to unlock settings on the Security Configuration menu. (See the Unlocking and Locking
Options section on page 4-3 for information using locking and unlocking options.)

Note

If a Settings Menu password has been provisioned, SIP phones present an Enter password
prompt after you enter **#.

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Step 4

Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5

Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.
During the procedure, a series of messages appears in the LSC option field in the Security Configuration
menu, so you can monitor progress. When the procedure completes successfully, the phone will display
Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You can stop the process
at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be
unlocked before you can press this softkey.)
When the phone successfully completes the installation procedure, it displays Success. If the phone
displays, Failure, the authorization string may be incorrect or the phone may not enabled for
upgrading. Refer to error messages generated on the CAPF server and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings > Model Information and
ensuring that the LSC setting shows Yes.

Related Topic

Understanding Security Features for Cisco Unified IP Phones, page 1-9

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Configuring Settings on the Cisco Unified IP

Phone
The Cisco Unified IP Phone includes many configurable network and device settings that you may need
to modify before the phone is functional for your users. You can access these settings, and change many
of them, through menus on the phone.
This chapter includes the following topics:

Configuration Menus on the Cisco Unified IP Phone, page 4-1

Overview of Options Configurable from a Phone, page 4-4

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

Security Configuration Menu, page 4-27

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

Network ConfigurationProvides options for viewing and making a variety of network settings. For
more information, see the Network Configuration Menu section on page 4-5.

Device ConfigurationProvides access to sub-menus from which you can view a variety of non
network-related settings. For more information, see the Device Configuration Menu section on
page 4-11.

Security ConfigurationProvides options for displaying and modifying security settings. For more
information, see the Security Configuration Menu section on page 4-22.

Before you can change option settings on the Network Configuration menu, you must unlock options for
editing. See the Unlocking and Locking Options section on page 4-3 for instructions.
For information about the keys you can use to edit or change option settings, see the Editing Values
section on page 4-3.
You can control whether a phone user has access to phone settings by using the Settings Access field in
the Cisco Unified Communications Manager Administration Phone Configuration window.
Related Topics

Displaying a Configuration Menu, page 4-2

Unlocking and Locking Options, page 4-3

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Configuration Menus on the Cisco Unified IP Phone

Editing Values, page 4-3

Overview of Options Configurable from a Phone, page 4-4

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note

You can control whether a phone has access to the Settings menu or to options on this menu by using the
Settings Access field in the Cisco Unified Communications Manager Administration Phone
Configuration window. The Settings Access field accepts these values:

EnabledAllows access to the Settings menu.

DisabledPrevents access to the Settings menu.

RestrictedAllows access to the User Preferences menu and allows volume changes to be saved.
Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure
Step 1

Press the Applications Menu button.

Step 2

Press the Settings button to access the Settings menu.

Step 3

Perform one of these actions to display the desired menu:

Use the Navigation button to select the desired menu and then press the Select softkey.

Use the keypad on the phone to enter the number that corresponds to the menu.

Step 4

To display a submenu repeat Step 3.

Step 5

To exit a menu, press the Exit softkey.

Related Topics

Unlocking and Locking Options, page 4-3

Editing Values, page 4-3

Overview of Options Configurable from a Phone, page 4-4

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

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Configuration Menus on the Cisco Unified IP Phone

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from
making changes that could affect the operation of a phone. You must unlock these options before you
can change them.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration
menus. When options are unlocked and accessible for modification, an unlocked padlock icon
appears on these menus.
To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the
previous state.

Note

If a Settings Menu password has been provisioned, SIP phones present an Enter password prompt after
you enter **#.
Make sure to lock options after you have made your changes.

Caution

Do not press **# to unlock options and then immediately press **# again to lock options. The phone
will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them,
wait at least 10 seconds before you press **# again.
Related Topics

Displaying a Configuration Menu, page 4-2

Editing Values, page 4-3

Overview of Options Configurable from a Phone, page 4-4

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

Editing Values
When you edit the value of an option setting, follow these guidelines:

Use the keys on the keypad to enter numbers and letters.

To enter letters by using the keypad, use a corresponding number key. Press the key one or more
times to display a particular letter. For example, press the 2 key once for a, twice quickly for b,
and three times quickly for c. After you pause, the cursor automatically advances to allow you to
enter the next letter.

To enter a period (for example, in an IP address), press the . (period) softkey or press * on the
keypad.

Press the << softkey if you make a mistake. This softkey deletes the character to the left of the
cursor.

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have
made.

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Overview of Options Configurable from a Phone

Note

The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if
necessary. For more information, see the Resetting or Restoring the Cisco Unified IP Phone section
on page 9-13.
Related Topics

Displaying a Configuration Menu, page 4-2

Unlocking and Locking Options, page 4-3

Overview of Options Configurable from a Phone, page 4-4

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a
detailed explanation of each setting and instructions for changing them, see the Network Configuration
Menu section on page 4-5.

Note

Table 4-1

There are several options on the Network Configuration menu and on the Device Configuration Menu
that are for display only or that you can configure from Cisco Unified Communications Manager. These
options are also described in this chapter.

Settings Configurable from the Phone

Category
Description
General Network Settings

Network Configuration Menu Option

VLAN settings

Admin. VLAN ID allows you to change the

Admin. VLAN ID
administrative VLAN used by the phone. PC VLAN
PC VLAN
allows the phone to interoperate with third-party switches
that do not support a voice VLAN.

Port settings

Allow you to set the speed and duplex of the network and SW Port Configuration
access ports.
PC Port Configuration

IPv4 Network Settings

DHCP settings

IP settings

Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you
connect them to the network. Cisco Unified IP Phones
enable DHCP by default.

DHCP

If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

DHCP Address Released

IP Address
Subnet Mask
Default Router 1-5
DNS Server 1-5

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Network Configuration Menu

Table 4-1

Settings Configurable from the Phone (continued)

Category

Description

Network Configuration Menu Option

TFTP settings

If you do not use DHCP to direct the phone to a TFTP

TFTP Server 1
server, you must manually assign a TFTP server. You can Alternate TFTP
also assign an alternative TFTP server to use instead of
TFTP Server 2
the one assigned by DHCP.
Related Topics

Displaying a Configuration Menu, page 4-2

Unlocking and Locking Options, page 4-3

Editing Values, page 4-3

Network Configuration Menu, page 4-5

Device Configuration Menu, page 4-11

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network
settings. Table 4-2 and Table 4-3 describe these options and, where applicable, explains how to change
them.
For information about how to access the Network Configuration menu, see the Displaying a
Configuration Menu section on page 4-2.

Note

The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see the Network Configuration Menu section on
page 4-24.
Before you can change an option on this menu, you must unlock options as described in the Unlocking
and Locking Options section on page 4-3. The Edit, Yes, or No softkeys for changing network
configuration options appear only if options are unlocked.
For information about the keys you can use to edit options, see the Editing Values section on page 4-3.

Table 4-2

Network Configuration Menu Options

Option

Description

IPv4 Configuration

In the IPv4 Configuration menu, you can do the following:

1.

Enable or disable the phone to use the IP address that

is assign by the DHCP server.

Unlock network configuration

options.

2.

Scroll to IPv4 Configuration and

press the Select softkey.

Manually set the IP Address, Subnet Mask, Default

Routers, DNS Server, and Alternate TFTP servers.

To Change

For more information on the IPv4 address fields, refer to

Table 4-3.
IPv6 Configuration

This menu setting is disabled in this release.

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Network Configuration Menu

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

To Change

MAC Address

Unique Media Access Control (MAC) address of the

phone.

Display onlyCannot configure.

Host Name

Unique host name that the DHCP server assigned to the

phone.

Display onlyCannot configure.

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

1.

Unlock network configuration

options.

2.

Set the DHCP Enabled option to

No.

3.

Scroll to the Domain Name

option, press the Edit softkey,
and then enter a new domain
name.

4.

Press the Validate softkey and

then press the Save softkey.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN)

The phone obtains its Operational
configured on a Cisco Catalyst switch in which the phone VLAN ID via Cisco Discovery
is a member.
Protocol (CDP) from the switch to
which the phone is attached. To
If the phone has not received an auxiliary VLAN, this
assign a VLAN ID manually, use the
option indicates the Administrative VLAN.
Admin VLAN ID option.
If neither the auxiliary VLAN nor the Administrative
VLAN are configured, this option is blank.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

1.

Used only if the phone does not receive an auxiliary

VLAN from the switch; otherwise it is ignored.

Unlock network configuration

options.

2.

Scroll to the Admin. VLAN ID

option, press the Edit softkey,
and then enter a new Admin
VLAN setting.

3.

Press the Validate softkey and

then press the Save softkey.

1.

Unlock network configuration

options.

2.

Scroll to the SW Port

Configuration option and then
press the Edit softkey.

3.

Scroll to the setting that you

want and then press the Select
softkey.

4.

Press the Save softkey.

SW Port Configuration

Speed and duplex of the network port. Valid values:

Auto Negotiate

10 Half10-BaseT/half duplex

10 Full10-BaseT/full duplex

100 Half100-BaseT/half duplex

100 Full100-BaseT/full duplex

1000 Full1000-BaseT/full duplex

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.
If you change the setting of this option, you must change
the PC Port Configuration option to the same setting.

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Network Configuration Menu

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

PC Port Configuration

Speed and duplex of the access port. Valid values:

Auto Negotiate

10 Half10-BaseT/half duplex

10 Full10-BaseT/full duplex

100 Half100-BaseT/half duplex

100 Full100-BaseT/full duplex

1000 Full1000-BaseT/full duplex

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.

To Change
1.

Unlock network configuration

options.

2.

Scroll to the PC Port

Configuration option and then
press the Edit softkey.

3.

Scroll to the setting that you

want and then press the Select
softkey.

4.

Press the Save softkey.

1.

Unlock network configuration

options.

2.

Make sure the Admin VLAN ID

option is set.

3.

Scroll to the PC VLAN option,

press the Edit softkey, and then
enter a new PC VLAN setting.

4.

Press the Validate softkey and

then press the Save softkey.

If you change the setting of this option, you must change

the SW Port Configuration option to the same setting.
PC VLAN

Allows the phone to interoperate with 3rd party switches

that do not support a voice VLAN. The Admin VLAN ID
option must be set before you can change this option.

Table 4-3 describes the IPv4 configuration menu options.

Table 4-3

IPv4 Configuration Menu Options

Option

Description

To Change

DHCP Server

IP address of the Dynamic Host Configuration Protocol

(DHCP) server from which the phone obtains its IP
address.

Display onlyCannot configure.

IP Address

Internet Protocol (IP) address of the phone.

1.

If you assign an IP address with this option, you must also

assign a subnet mask and default router. See the Subnet
Mask and Default Router options in this table.

Unlock network configuration

options.

2.

Set the DHCP Enabled option to

No.

3.

Scroll to the IP Address option,

press the Edit softkey, and then
enter a new IP Address.

4.

Press the Validate softkey and

then press the Save softkey.

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Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

Subnet Mask

Subnet mask used by the phone.

Default Router 1
Default Router 2

To Change
1.

Unlock network configuration

options.

2.

Set the DHCP Enabled option to

No.

3.

Scroll to the Subnet Mask

option, press the Edit softkey,
and then enter a new subnet
mask.

4.

Press the Validate softkey and

then press the Save softkey.

1.

Unlock network configuration

options.

2.

Set the DHCP Enabled option to

No.

3.

Scroll to the appropriate Default

Router option, press the Edit
softkey, and then enter a new
router IP address.

4.

Press the Validate softkey.

5.

Repeat Steps 3 and 4 as needed

to assign backup routers.

6.

Press the Save softkey.

1.

Unlock network configuration

options.

2.

Set the DHCP Enabled option to

No.

3.

Scroll to the appropriate DNS

Server option, press the Edit
softkey, and then enter a new
DNS server IP address.

4.

Press the Validate softkey.

5.

Repeat Steps 3 and 4 as needed

to assign backup DNS servers.

6.

Press the Save softkey.

Indicates whether the phone has DHCP enabled or

disabled.

1.

Unlock network configuration

options.

When DHCP is enabled, the DHCP server assigns the

phone an IP address. When DHCP is disabled, the
administrator must manually assign an IP address to the
phone.

2.

Scroll to the DHCP Enabled

option and press the No softkey
to disable DHCP, or press the
Yes softkey to enable DHCP.

3.

Press the Save softkey.

Default router used by the phone (Default Router 1) and

optional backup routers (Default Router 25).

Default Router 3
Default Router 4
Default Router 5

DNS Server 1
DNS Server 2

Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 25)
used by the phone.

DNS Server 3
DNS Server 4
DNS Server 5

DHCP

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Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

DHCP Address
Released

Releases the IP address assigned by DHCP.

Alternate TFTP

TFTP Server 1

To Change
1.

Unlock network configuration

options.

2.

Scroll to the DHCP Address

Released option and press the
Yes softkey to release the IP
address assigned by DHCP, or
press the No softkey if you do
not want to release this IP
address.

3.

Press the Save softkey.

1.

Unlock network configuration

options.

2.

Scroll to the Alternate TFTP

option and press the Yes softkey
if the phone should use an
alternative TFTP server.

3.

Press the Save softkey.

Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. If you are not using DHCP in your network
and you want to change this server, you must use the TFTP
Server 1 option.

1.

Unlock the CTL file if necessary

(for example, if you are changing
the administrative domain of the
phone).

If you set the Alternate TFTP option to yes, you must enter
a non-zero value for the TFTP Server 1 option.

2.

If DHCP is enabled, set the

Alternate TFTP option to Yes.

If neither the primary TFTP server nor the backup TFTP

server is listed in the CTL file on the phone, you must
unlock the CTL file before you can save changes to the
TFTP Server 1 option. In this case, the phone will delete
the CTL file when you save changes to the TFTP Server 1
option. A new CTL file will be downloaded from the new
TFTP Server 1 address.

3.

Scroll to the TFTP Server 1

option, press the Edit softkey,
and then enter a new TFTP
server IP address.

4.

Press the Validate softkey, and

then press the Save softkey.

Indicates whether the phone is using an alternative TFTP

server.

Note

For information about the CTL file, refer to Cisco

Unified Communications Manager Security Guide.
For information about unlocking the CTL file, see
the Security Configuration Menu section on
page 4-27.

Note

If you forgot to unlock the

CTL file, you can change the
TFTP Server 1 address in the
CTL file, then erase the CTL
file by pressing the Erase
softkey from the Security
Configuration menu. A new
CTL file will be downloaded
from the new TFTP Server 1
address.

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Network Configuration Menu

Table 4-3

IPv4 Configuration Menu Options (continued)

Option

Description

TFTP Server 2

Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.
If neither the primary TFTP server nor the backup TFTP
server is listed in the CTL file on the phone, you must
unlock the CTL file before you can save changes to the
TFTP Server 2 option. In this case, the phone will delete
the CTL file when you save changes to the TFTP Server 2
option. A new CTL file will be downloaded from the new
TFTP Server 2 address.
For information about the CTL file, refer to Cisco Unified
Communications Manager Security Guide. For
information about unlocking the CTL file, see to the
Security Configuration Menu section on page 4-27.

To Change
1.

Unlock the CTL file, if necessary

(for example, if you are changing
the administrative domain of the
phone).

2.

Unlock network configuration

options.

3.

Enter an IP address for the TFTP

Server 1 option.

4.

Scroll to the TFTP Server 2

option, press the Edit softkey,
and then enter a new backup
TFTP server IP address.

5.

Press the Validate softkey, and

then press the Save softkey.

Note

BOOTP Server

If you forgot to unlock the

CTL file, you can change the
TFTP Server 2 address in the
CTL file, then erase the CTL
file by pressing the Erase
softkey from the Security
Configuration menu. A new
CTL file will be downloaded
from the new TFTP Server 2
address.

Indicates whether the phone obtains its configuration from Display onlyCannot configure.
a Bootstrap Protocol (BootP) server instead of from a
DHCP server.

Related Topics

Displaying a Configuration Menu, page 4-2

Unlocking and Locking Options, page 4-3

Editing Values, page 4-3

Overview of Options Configurable from a Phone, page 4-4

Device Configuration Menu, page 4-11

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Device Configuration Menu

Device Configuration Menu

The Device Configuration menu provides access to eight sub-menus from which you can view a variety
of settings that are specified in the configuration file for a phone. (The phone downloads the
configuration file from the TFTP server.) These sub-menus are:

Unified CM Configuration Menu, page 4-11

SIP Configuration Menu (SIP Phones Only), page 4-12

Call Preferences Menu (SIP Phones Only), page 4-14

HTTP Configuration Menu, page 4-15

Locale Configuration Menu, page 4-16

UI Configuration Menu, page 4-17

Media Configuration Menu, page 4-19

Ethernet Configuration Menu, page 4-22

Security Configuration Menu, page 4-22

QoS Configuration Menu, page 4-23

Network Configuration Menu, page 4-24

For instructions about how to access the Device Configuration menu and its sub-menus, see the
Displaying a Configuration Menu section on page 4-2.

Unified CM Configuration Menu

The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3,
Unified CM4, and Unified CM5. These options show the Cisco Unified Communications Manager
servers that are available for processing calls from the phone, in prioritized order. To change these
options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group
Configuration.
For an available Cisco Unified Communications Manager server, an option on the Unified CM
Configuration menu will show the Cisco Unified Communications Manager server IP address or name
and one of the states shown in Table 4-5.
Table 4-5

Cisco Unified Communications Manager Server States

State

Description

Active

Cisco Unified Communications Manager server from which the phone is

currently receiving call-processing services

Standby

Cisco Unified Communications Manager server to which the phone

switches if the current server becomes unavailable

Blank

No current connection to this Cisco Unified Communications Manager

server

An option may also display one of more of the designations or icons shown in Table 4-6.

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Device Configuration Menu

Table 4-6

Cisco Unified Communications Manager Server Designations

Designation

Description

SRST

Indicates a Survivable Remote Site Telephony router capable of

providing Cisco Unified Communications Manager functionality with
a limited feature set. This router assumes control of call processing if
all other Cisco Unified Communications Manager servers become
unreachable. The SRST Cisco Unified Communications Manager
always appears last in the list of servers, even if it is active. For more
information, refer to Cisco Unified Communications Manager
Administration Guide.
You configure an SRST router address in the Cisco Unified
Communications Manager Administration SRST Reference
Configuration window (choose System > SRST). You configure an
SRST reference in the Device Pool Configuration window (choose
System > Device Pool).

TFTP

Indicates that the phone was unable to register with a Cisco Unified
Communications Manager listed in its configuration file, and it
registered with the TFTP server instead.
Indicates that the connection to the Cisco Unified Communications
Manager is authenticated. For more information about authentication,
refer to Cisco Unified Communications Manager Security Guide.

(Authentication icon)

(Encryption icon)

Indicates that the connection to the Cisco Unified Communications

Manager is authenticated and encrypted. For more information about
authentication and encryption, refer to Cisco Unified Communications
Manager Security Guide.
The Encryption icon is also displayed when a Cisco Unified IP phone
is configured as protected. For more information about protected calls,
refer to Cisco Unified Communications Manager Security Guide.
Protected calls are not authenticated.

SIP Configuration Menu (SIP Phones Only)

The SIP Configuration menu contains these sub-menus:

SIP General Configuration Menu, page 4-13

Line Settings Menu (SIP Phones Only), page 4-14

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Device Configuration Menu

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on the
phone. Table 4-7 describes the options in this menu.
Table 4-7

SIP General Configuration Menu Options

Option

Description

To Change

Preferred CODEC

Displays the CODEC to use when a call is initiated. This Display onlycannot configure.
value will always be set to none.

Out of Band DTMF

Displays the configuration of the out-of-band signaling Display onlycannot configure.

(for tone detection on the IP side of a gateway). The
Cisco Unified IP phone (SIP) supports out-of-band
signaling by using the AVT tone method. This value will
always be set to avt.

Register with Proxy

This value will always be set to Yes.

Display onlycannot configure.

Register Expires

Displays the amount of time, in seconds, after which a

registration request expires.

From Cisco Unified

Communications Manager
Administration, choose Device >
Device Settings > SIP Profile.

Phone Label

Displays the text that is displayed on the top right status Display onlycannot configure.
line of the LCD on the phone. This text is for end-user
display only and has no effect on caller identification or
messaging. This value will always be set to null.

Enable VAD

This value is set to No by default.

From Cisco Unified

Communications Manager
Administration, choose Device >
Device Settings > SIP Profile.

Start Media Port

Displays the start Real-Time Transport Protocol (RTP)

range for media.

From Cisco Unified

Communications Manager
Administration, choose Device >
Device Settings > SIP Profile.

End Media Port

Displays the end Real-Time Transport Protocol (RTP)

range for media.

From Cisco Unified

Communications Manager
Administration, choose Device >
Device Settings > SIP Profile.

NAT Enabled

Displays if Network Address Translation (NAT) is

enabled. This value will always be set to false.

Display onlycannot configure.

NAT Address

Displays the WAN IP address of the NAT or firewall

server. This value will always be set to null.

Display onlycannot configure.

Call Statistics

This value is set to No by default.

From Cisco Unified

Communications Manager
Administration, choose Device >
Device Settings > SIP Profile.

Related Topics

Displaying a Configuration Menu, page 4-2

Device Configuration Menu, page 4-11

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Device Configuration Menu

Line Settings Menu (SIP Phones Only)

The Line Settings menu displays information that relates to the configurable parameters for the lines on
your SIP phone. Table 4-8 describes the options in this menu.
Table 4-8

Line Settings Menu Options

Option

Description

To Change

Name

Displays the lines and the number used to register each Use Cisco Unified Communications
line.
Manager Administration to modify.

Short Name

Displays the short name configured for the line.

Authentication Name

Displays the name used by the phone for authentication Use Cisco Unified Communications
if a registration is challenged by the call control server Manager Administration to modify.
during initialization.

Display Name

Displays the identification the phone uses for display

for caller identification purposes.

Proxy Address

Displays the IP address of the proxy server that will be Display onlycannot configure.
used by the phone. The value is left blank because it is
not applicable to SIP phones that are using Cisco
Unified Communications Manager.

Proxy Port

The value is left blank because it is not applicable to

SIP phones that are using Cisco Unified
Communications Manager.

Shared Line

Displays if the line is part of a shared line (Yes) or not Display onlycannot configure.
(No).

Use Cisco Unified Communications

Manager Administration to modify.

Use Cisco Unified Communications

Manager Administration to modify.

Display onlycannot configure.

Related Topics

Displaying a Configuration Menu, page 4-2

Device Configuration Menu, page 4-11

Call Preferences Menu (SIP Phones Only)

The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP
phone. Table 4-9 describes the options in this menu.
Table 4-9

Call Preferences Menu Options

Option

Description

To Change

Caller ID Blocking

Indicates whether caller ID blocking is enabled

(Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device >
Device Settings > SIP Profile.

Anonymous Call Block

Indicates whether anonymous call block is enabled From Cisco Unified Communications
(Yes) or disabled (No) for the phone.
Manager Administration, choose Device >
Device Settings > SIP Profile.

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Table 4-9

Call Preferences Menu Options (continued)

Option

Description

To Change

Call Waiting Preferences

Displays a sub-menu that indicates whether call

Use Cisco Unified Communications
waiting is enabled (Yes) or disabled (No) for each Manager Administration to modify.
line.

Call Hold Ringback

Indicates whether the call hold ringback feature is From Cisco Unified Communications
enabled (Yes) or disabled (No) for the phone.
Manager Administration, choose Device >
Device Settings > SIP Profile.

Stutter Msg Waiting

Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

From Cisco Unified Communications

Manager Administration, choose Device >
Device Settings > SIP Profile.

Call Logs BLF Enabled

Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Use Cisco Unified Communications

Manager Administration to modify.

Auto Answer Preferences

Displays a sub-menu that indicates whether auto

answer is enabled (Yes) or disabled (No) for the
each line.

From Cisco Unified Communications

Manager Administration, choose Call
Routing > Directory Number.

Speed Dials

Displays a sub-menu that displays the lines

available on the phone. Select a line to see the
speed dial label and number assigned to that line.

From Cisco Unified Communications

Manager Administration, choose
Device > Phone > Add a New Speed Dial.

Related Topics

Displaying a Configuration Menu, page 4-2

Device Configuration Menu, page 4-11

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of
information. This menu also displays information about the idle display on the phone.
Table 4-10 describes the options on the HTTP Configuration menu.
Table 4-10

HTTP Configuration Menu Options

Option

Description

To Change

Directories URL

URL of the server from which the phone

obtains directory information.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Services URL

URL of the server from which the phone

obtains Cisco Unified IP Phone services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Messages URL

URL of the server from which the phone

obtains message services.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Information URL

URL of the help text that appears on the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

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Device Configuration Menu

Table 4-10

HTTP Configuration Menu Options (continued)

Option

Description

To Change

Authentication URL

URL that the phone uses to validate requests

made to the phone web server.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Proxy Server URL

URL of proxy server, which makes HTTP

From Cisco Unified Communications Manager
requests to non-local host addresses on behalf Administration, choose Device > Phone > Phone
of the phone HTTP client and provides
Configuration.
responses from the non-local host to the phone
HTTP client.

Idle URL

URL of an XML service that the phone

From Cisco Unified Communications Manager
displays when the phone has not been used for Administration, choose Device > Phone > Phone
the time specified in the Idle URL Time option Configuration.
and no menu is open. For example, you could
use the Idle URL option and the Idle URL
Timer option to display a stock quote or a
calendar on the LCD screen when the phone
has not been used for 5 minutes.

Idle URL Time

Number of seconds that the phone has not

From Cisco Unified Communications Manager
been used and no menu is open before the
Administration, choose Device > Phone > Phone
XML service specified in the Idle URL option Configuration.
is activated.

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used
by the phone. Table 4-11 describes the options on this menu.
Table 4-11

Locale Configuration Menu Options

Option

Description

To Change

User Locale

User locale associated with the phone user. The From Cisco Unified Communications Manager
user locale identifies a set of detailed information Administration, choose Device > Phone > Phone
to support users, including language, font, date
Configuration.
and time formatting, and alphanumeric keyboard
text information.

User Locale Version Version of the user locale loaded on the phone.

Display onlycannot configure.

User Locale Char

Set

Character set that the phone uses for the user

locale.

Display onlycannot configure.

Network Locale

Network locale associated with the phone user.

The network locale identifies a set of detailed
information that supports the phone in a specific
location, including definitions of the tones and
cadences used by the phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

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Device Configuration Menu

Table 4-11

Locale Configuration Menu Options (continued)

Option

Description

To Change

Network Locale
Version

Version of the network locale loaded on the

phone.

Display onlycannot configure.

NTP Configuration

Menu to view information on NTP server and

mode configuration. For more information, see
NTP Configuration Menu, page 4-17.

From Cisco Unified Communications Manager

Administration, choose System > Phone NTP
Reference.

(SIP phones only)

NTP Configuration Menu

The NTP Configuration menu displays information about the NTP server and mode configuration used
by the phone. Table 4-12 describes the options on this menu.
Table 4-12

NTP Configuration Menu Options

Option

Description

To Change

NTP Server 1

IP address of the primary NTP server.

Use Cisco Unified Communications Manager

Administration to modify.

NTP Server 2

IP address of the secondary or backup NTP

server.

Use Cisco Unified Communications Manager

Administration to modify.

NTP Mode 1

Primary server mode. Supported modes are

Use Cisco Unified Communications Manager
Directed Broadcast, Unicast, Multicast, Any cast. Administration to modify.

NTP Mode 2

Secondary server mode. Supported modes are

Display onlycannot configure.
Directed Broadcast, Unicast, Multicast, Any cast.

UI Configuration Menu
The UI Configuration menu displays the status of various user interface features on the phone.
Table 4-13 describes the fields in this menu.
Table 4-13

UI Configuration Menu Options

Option

Description

To Change

Auto Line Select

Indicates whether the phone shifts the call focus

to incoming calls on all lines.

From Cisco Unified Communications Manager

Administration, choose
Device > Phone > Phone Configuration.

When this option is disabled, the phone only

shifts the call focus to incoming calls on the line
that is in use. When this option is enabled, the
phone shifts the call focus to the line with the
most recent incoming call.
Default: Disabled
BLF for Call Lists

Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager
enabled for call lists.
Administration, choose System > Enterprise
Parameters.

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Device Configuration Menu

Table 4-13

UI Configuration Menu Options (continued)

Option

Description

To Change

Reverting Focus
Priority

Indicates whether the phone shifts the call focus

on the phone screen to an incoming call or a
reverting hold call. Settings include:

From Cisco Unified Communications Manager

Administration, choose System > Device Pool.
See also: Hold Reversion.

LowerFocus priority given to incoming calls.

HigherFocus priority given to reverting calls.
EvenFocus priority given to the first call.
Auto Call Select

Indicates whether the phone automatically shifts From Cisco Unified Communications Manager
the call focus to an incoming call on the same line Administration, choose Device > Phone >
when the user is already on a call.
Phone Configuration.
When this option is enabled, the phone shifts the
call focus to the most recent incoming call.
When this option is disabled, all automatic focus
changes, including Auto Line Select, are disabled
regardless of their setting.
Default: Enabled

more Softkey Timer Indicates the number of seconds that additional From Cisco Unified Communications Manager
softkeys are displayed after the user presses
Administration, choose Device > Phone > Phone
more. If this timer expires before the user presses Configuration.
another softkey, the display reverts to the initial
softkeys.
Range: 5 to 30; 0 represents an infinite timer.
Default: 5
Wideband Headset UI Indicates whether the user can configure the
Control
Wideband Headset option in the phone user
interface.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

Values:

EnabledThe user can configure the

Wideband Headset option in the Audio
Preferences menu on the phone (choose
> User Preferences > Audio
Preferences> Wideband Headset).

DisabledThe value of the Wideband

Headset option in Cisco Unified
Communications Manager Administration
gets used (see Media Configuration Menu,
page 4-19).

Default: Enabled

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Table 4-13

UI Configuration Menu Options (continued)

Option

Description

Personalization

Indicates whether the phone has been enabled for From Cisco Unified Communications Manager
configuring custom ring tones and wallpaper
Administration, choose Device > Phone >
images.
Phone Configuration.

Single Button Barge

Indicates whether the Single Button Barge

feature is enabled for the phone.
Default: Disabled.

To Change

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

Media Configuration Menu

The Media Configuration menu displays whether the headset, wireless headset, speakerphone, and video
capability are enabled on the phone. This menu also displays options for recording tones that the phone
may play to indicate that a call may be recorded. Table 4-14 describes the options on this menu.
Table 4-14

Media Configuration Menu Options

Option

Description

To Change

Headset Enabled

Indicates whether the Headset button is enabled From Cisco Unified Communications Manager
on the phone.
Administration, choose Device > Phone > Phone
Configuration.

Headset Hookswitch
Control Enabled

Indicates whether the wireless headset

hookswitch feature is enabled on the phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

Speaker Enabled

Indicates whether the speakerphone is enabled

on the phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Video Capability
Enabled

Indicates whether the phone can participate in

video calls when connected to an appropriately
equipped computer.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

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Table 4-14

Media Configuration Menu Options (continued)

Option

Description

To Change

Recording Tone

Indicates whether a recording tone (often

From Cisco Unified Communications Manager
referred to as a beep tone) is enabled or disabled Administration, choose Device > Phone > Phone
for the phone. If the recording tone option is
Configuration.
enabled, the phone plays the beep tone in both
directions of every call, regardless of whether
the call actually gets recorded. The beep tone
first sounds when a call is answered.
You may want to notify your users if you enable
this option.
Default: Disabled
Related Parameters:

Recording Tone Local Volume

Recording Tone Remote Volume

Recording Tone Duration

Note

Other related parametersBeep tone

frequency in hz, the length of the beep
tone (called duration), and how often
the beep tone plays (called
interval)are defined on a per-Network
Locale basis in the xml file that defines
tones. This xml file is usually named
tones.xml or g3-tones.xml.

Recording Tone Local Indicates the loudness setting for the beep tone From Cisco Unified Communications Manager
Volume
that is received by the party whose phone has the Administration, choose Device > Phone > Phone
Recording Tone option enabled.
Configuration.
This setting applies for each listening device
(handset, speakerphone, headset).
Range: 0 percent (no tone) to 100 percent (same
level as current volume setting on the phone).
Default: 100
See also: Recording Tone
Recording Tone
Remote Volume

Indicates the loudness setting for the beep tone From Cisco Unified Communications Manager
that the remote party receives. The remote party Administration, choose Device > Phone > Phone
is the party who is on a call with the party whose Configuration.
phone has the Recording Tone option enabled.
Range: 0 percent to 100 percent. (0 percent is
-66 dBM and 100 percent is -3 dBM.)
Default: 84 percent (-10dBM)
See also: Recording Tone

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Device Configuration Menu

Table 4-14

Media Configuration Menu Options (continued)

Option

Description

To Change

Recording Tone
Duration

Indicates the length of time in milliseconds for

which the beep tone plays.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

If the value you configure here is less than one

third the interval, then this value overrides the
default provided by the Network Locale.
Range: 0 to 3000

Note

For some Network Locales that use a

complex cadence, this setting applies
only to the first beep tone.

See also: Recording Tone

Wideband Headset

Indicates whether wideband is enabled or

disabled for the headset.

If Wideband Headset UI Control is enabled,

you or the user can use the phone and choose
> User Preferences > Audio
Preferences > Wideband Headset.

If Wideband Headset UI Control is disabled,

from Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration to set this
value.

Default: Disabled

Note

Enterprise Advertise
G.722 Codec

Enables/disables Cisco Unified IP Phones to

From Cisco Unified Communications Manager
advertise the G.722 codec to Cisco Unified
Administration, choose System > Enterprise
Communications Manager. If enabled (default), Parameters.
and if each endpoint in the attempted call supports
G.722 in its capabilities set, Cisco Unified
Communications Manager will choose G.722
for the call.
Note

Device Advertise
G.722 Codec

If you allowed this option to be user

controllable (in the Wideband Headset UI
Control option), the user-configured value
takes precedence.

When a phone is registered with a Cisco

Unified Communications Manager that
does not support this setting, the default
is Disabled.

Allows you to override the Enterprise Advertise From Cisco Unified Communications Manager
G.722 Codec on a per-phone basis.
Administration, choose Device > Phone.
The default is Use System Default, which
means the value configured for the Enterprise
Advertise G.722 Codec parameter gets used.

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Device Configuration Menu

Ethernet Configuration Menu

The Ethernet Configuration menu includes the options that are described in Table 4-15.
Table 4-15

Ethernet Configuration Menu Option

Option

Description

To Change

Span to PC Port

Indicates whether the phone will forward packets From Cisco Unified Communications Manager
transmitted and received on the network port to the Administration, choose Device > Phone > Phone
access port.
Configuration.
Enable this option if an application that requires
monitoring of the phones traffic is being run on
the access port. These applications include
monitoring and recording applications (common
in call center environments) and network packet
capture tools that are used for diagnostic purposes.

Forwarding Delay

Indicates whether the internal switch begins

forwarding packets between the PC port and
switched port on the phone when the phone
becomes active.

When forwarding delay is set to disabled, the

internal switch begins forwarding packets
immediately.

When forwarding delay is set to enabled, the

internal switch waits eight seconds before
forwarding packets between the PC port and
the switch port.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

Default is disabled.

Security Configuration Menu

The Security Configuration menu that you display from the Device Configuration menu displays settings
that relate to security for the phone.

Note

The phone also has a Security Configuration menu that you access directly from the Settings menu. For
information about the security options on that menu, see the Security Configuration Menu section on
page 4-27.
Table 4-16 describes the options on the Security Configuration menu.

Table 4-16

Security Configuration Menu Options

Option

Description

To Change

PC Port Disabled

Indicates whether the access port on the phone is From Cisco Unified Communications Manager
enabled (Yes) or disabled (No).
Administration, choose Device > Phone > Phone
Configuration.
Must be set to enabled for video support on the
phone

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Device Configuration Menu

Table 4-16

Security Configuration Menu Options (continued)

Option

Description

To Change

GARP Enabled

Indicates whether the phone learns MAC

From Cisco Unified Communications Manager
addresses from Gratuitous Address Resolution
Administration, choose Device > Phone > Phone
Protocol (ARP) responses. Disabling the phones Configuration.
ability to accept Gratuitous ARP will prevent
applications that use this mechanism to monitor
and record voice streams from working. If voice
monitoring is not desired, set this option to No
(disabled).

Voice VLAN
Enabled

Indicates whether the phone allows a device

From Cisco Unified Communications Manager
attached to the access port to access the Voice
Administration, choose Device > Phone > Phone
VLAN. Setting this option to No (disabled)
Configuration.
prevents the attached PC from sending and
receiving data on the Voice VLAN. This setting
also prevents the PC from receiving data sent and
received by the phone. Set this setting to Yes
(enabled) if an application that requires
monitoring of the phones traffic is running on the
PC. These applications include monitoring and
recording applications and network monitoring
software.

Web Access
Enabled

Indicates whether web access is enabled (Yes) or From Cisco Unified Communications Manager
disabled (No) for the phone.
Administration, choose Device > Phone > Phone
Configuration.

Security Mode

Displays the security mode that is set for the

phone.

Logging Display

For use by the Cisco Technical Assistance Center (TAC), if necessary.

Use Cisco Unified Communications Manager

Administration to modify.

QoS Configuration Menu

The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone.
Table 4-17 describes the options on this menu.
Table 4-17

QoS Configuration Menu Options

Option

Description

To Change

DSCP for Call

Control

Differentiated Services Code Point (DSCP) IP From Cisco Unified Communications Manager
classification for call control signaling.
Administration, choose System > Enterprise
Parameters.

DSCP for
Configuration

DSCP IP classification for any phone

configuration transfer.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise
Parameters.

DSCP for Services

DSCP IP classification for phone-based

services.

From Cisco Unified Communications Manager

Administration, choose System > Enterprise
Parameters.

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Device Configuration Menu

Related Topics

Displaying a Configuration Menu, page 4-2

Network Configuration Menu, page 4-5

Network Configuration Menu

The Network Configuration menu displays device-specific network configuration settings on the phone.
Table 4-18 describes the options in this menu.

Note

Table 4-18

The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see the Network Configuration Menu section on page 4-5.

Network Configuration Menu Options

Option

Description

To Change

Load Server

Used to optimize installation time for phone

From Cisco Unified Communications Manager
firmware upgrades and offload the WAN by storing Administration, choose Device > Phone >
images locally, negating the need to traverse the
Phone Configuration.
WAN link for each phone's upgrade.
You can set the Load Server to another TFTP
server IP address or name (other than the TFTP
Server 1 or TFTP Server 2) from which the phone
firmware can be retrieved for phone upgrades.
When the Load Server option is set, the phone
contacts the designated server for the firmware
upgrade.
Note

RTP Control Protocol

The Load Server option allows you to

specify an alternate TFTP server for phone
upgrades only. The phone continues to use
TFTP Server 1 or TFTP Server 2 to obtain
configuration files. The Load Server
option does not provide management of the
process and of the files, such as file
transfer, compression, or deletion.

Indicates whether the phone supports the

Real-Time Control Protocol (RTCP). Settings
include:

Enabled

Disableddefault

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

If this feature is disabled, several call statistic

values display as 0. For additional information, see
the following sections:

Call Statistics Screen, page 7-12

Streaming Statistics, page 8-11

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Device Configuration Menu

Table 4-18

Network Configuration Menu Options (continued)

Option

Description

To Change

CDP: PC Port

Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager
(default is enabled).
Administration, choose Device > Phone.
Enable CDP on the PC port when Cisco VT
Advantage/Unified Video Advantage (CVTA) is
connected to the PC port. CVTA does not work
without CDP interaction with the phone.

CDP: SW Port

Note

When CDP is disabled in Cisco Unified

Communications Manager, a warning is
displayed, indicating that disabling CDP
on the PC port prevents CVTA from
working.

Note

The current PC and switch port CDP

values are shown on the Settings menu.

Indicates whether CDP is supported on the switch From Cisco Unified Communications Manager
port (default is enabled).
Administration, choose Device > Phone.

Enable CDP on the switch port for VLAN

assignment for the phone, power negotiation,
QoS management, and 802.1x security.

Enable CDP on the switch port when the

phone is connected to a Cisco switch.

Note

When CDP is disabled in Cisco Unified

Communications Manager, a warning is
presented, indicating that CDP should be
disabled on the switch port only if the
phone is connected to a non-Cisco switch.

Note

The current PC and switch port CDP

values are shown on the Settings menu.

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Device Configuration Menu

Table 4-18

Network Configuration Menu Options (continued)

Option

Description

To Change

Peer Firmware Sharing The Peer Firmware Sharing feature provides these From Cisco Unified Communications Manager
advantages in high speed campus LAN settings:
Administration, choose Device > Phone >
Phone Configuration.
Limits congestion on TFTP transfers to
centralized TFTP servers

Eliminates the need to manually control

firmware upgrades

Reduces phone downtime during upgrades

when large numbers of devices are reset
simultaneously

Peer Firmware Sharing may also aid in firmware

upgrades in branch/remote office deployment
scenarios over bandwidth-limited WAN links.
When enabled, it allows the phone to discover like
phones on the subnet that are requesting the files
that make up the firmware image, and to
automatically assemble transfer hierarchies on a
per-file basis. The individual files making up the
firmware image are retrieved from the TFTP server
by only the root phone in the hierarchy, and are
then rapidly transferred down the transfer
hierarchy to the other phones on the subnet using
TCP connections.
This menu option indicates whether the phone
supports Peer Firmware Sharing. Settings include:

Log Server

Enabled

Disableddefault

Indicates the IP address and port of the remote

logging machine to which the phone sends log
messages. These log messages help in debugging
the Peer Firmware Sharing feature.
Note

LLDP: PC Port

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

The remote logging setting does not affect

the sharing log messages sent to the phone
log.

Enables and disables Link Layer Discovery

From Cisco Unified Communications Manager
Protocol (LLDP) on the PC port. Use this setting to Administration, choose
force the phone to use a specific discovery
Device > Phone > Phone Configuration
protocol. Settings include:

Enableddefault

Disabled

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Security Configuration Menu

Table 4-18

Network Configuration Menu Options (continued)

Option

Description

To Change

LLDP-MED: SW Port Enables and disables Link Layer Discovery

From Cisco Unified Communications Manager
Protocol Media Endpoint Discovery (LLDP-MED) Administration, choose
on the switch port. Use this setting to force the
Device > Phone > Phone Configuration
phone to use a specific discovery protocol, which
should match the protocol supported by the switch.
Settings include:

LLDP Power Priority

Enableddefault

Disabled

Advertises the phones power priority to the

switch, enabling the switch to appropriately
provide power to the phones. Settings include:

LLDP Asset ID

Unknowndefault

Low

High

Critical

Identifies the asset ID assigned to the phone for

inventory management.

From Cisco Unified Communications Manager

Administration, choose
Device > Phone > Phone Configuration

From Cisco Unified Communications Manager

Administration, choose Device > Phone >
Phone Configuration.

Related Topics

Displaying a Configuration Menu, page 4-2

Network Configuration Menu, page 4-5

Security Configuration Menu

The Security Configuration menu that you access directly from the Settings menu provides information
about various security settings. It also provides access to the CTL File screen and the Trust List menu,
if a CTL file is installed on the phone.
Table 4-19 describes the options in this menu.

Note

The phone also has a Security Configuration menu that you access from the Device menu. For
information about the security options on that menu, see the Security Configuration Menu section on
page 4-22.

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Security Configuration Menu

Table 4-19

Security Menu Settings

Option

Description

To Change

Web Access Enabled

Indicates whether web access is enabled (Yes) or From Cisco Unified Communications Manager
disabled (No) for the phone.
Administration, choose Device > Phone > Phone
Configuration.

Security Mode

Displays the security mode that is set for the

phone.

From Cisco Unified Communications Manager

Administration, choose Device > Phone > Phone
Configuration.

MIC

Indicates whether a manufacturing installed

certificate (used for the security features) is
installed on the phone (Yes) or is not installed on
the phone (No).

For information about how to manage the MIC for

your phone, refer to the Using the Certificate
Authority Proxy Function chapter in Cisco
Unified Communications Manager Security
Guide.

LSC

Indicates whether a locally significant certificate For information about how to manage the LSC for
(used for the security features) is installed on the your phone, refer to the Using the Certificate
phone (Yes) or is not installed on the phone (No). Authority Proxy Function chapter in Cisco
Unified Communications Manager Security
Guide.

CTL File

Displays the MD5 hash of the certificate trust list

(CTL) file that is installed in the phone, and
provides access to the CTL File menu. If no CTL
file is installed on the phone, this field displays
No. (If security is configured for the phone, the
CTL file installs automatically when the phone
reboots or resets.)

For more information about this file, refer to the

Configuring the Cisco CTL Client chapter in
Cisco Unified Communications Manager Security
Guide.)

Trust List

If a CTL file is installed on the phone, provides

access to the Trust List menu.

For more information, see the Trust List Menu

section on page 4-30.

CAPF Server

Displays the IP address and the port of the IPv4 For more information about this server, refer to
CAPF server that the phone uses.
the Using the Certificate Authority Proxy
Function section in Cisco Unified
Communications Manager Security Guide.

802.1X
Authentication

Allows you to enable 802.1X authentication for See the 802.1X Authentication and Status
this phone.
section on page 4-30.

If a CTL file is installed on the phone, also

provides access to the CTL File screen. For more
information, see CTL File Screen section on
page 4-28.

802.1X
Displays real-time status progress of the 802.1X Display onlyCannot configure.
Authentication Status authentication transaction.

CTL File Screen

The CTL File screen includes the options described in Table 4-20
If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button
and choosing Security Configuration > CTL File.
To exit the CTL File menu, press the Exit softkey.

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Security Configuration Menu

Table 4-20

CTL File Settings

Option

Description

To Change

CTL File

Displays the MD5 hash of the CTL file that is

installed in the phone. If security is configured
for the phone, the CTL file installs automatically
when the phone reboots or resets.

For more information about this file, refer to the

Configuring the Cisco CTL Client section in
Cisco Unified Communications Manager Security
Guide.

A locked padlock icon

in this option
indicates that the CTL file is locked.

An unlocked padlock icon

that the CTL file is unlocked.

indicates

CAPF Server

IP address of the CAPF used by the phone. Also For more information about this server, refer to the
displays a certificate icon
if a certificate is Using the Certificate Authority Proxy Function
section in Cisco Unified Communications Manager
installed for this server.
Security Guide.

Unified CM/TFTP
Server

IP address of a Cisco Unified Communications

Manager and TFTP server used by the phone.
Also displays a certificate icon
if a
certificate is installed for this server.

For information about changing these options, see

the Network Configuration Menu section on
page 4-5.

If neither the primary TFTP (TFTP Server 1)

server nor the backup TFTP server (TFTP Server
2) is listed in the CTL file, you must unlock the
CTL file before you can save changes that you
make to the TFTP Server 1 option or to the TFTP
Server 2 option on the Network Configuration
menu.
Unlocking the CTL File

To unlock the CTL file from the Security Configuration screen, follow these steps:
Procedure
Step 1

Press **# to unlock options on the Security Configuration menu.

If you decide not to continue, press **# again to lock options on this menu.

Note

If a password is configured on the phone, you must enter a password after pressing **#.

Step 2

Highlight the CTL File option.

Step 3

Press the Unlock softkey to unlock the CTL file.

After you change and save the applicable TFTP server option, the CTL file will be locked automatically.

Note

When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option,
press the Lock softkey to lock the CTL file.

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Security Configuration Menu

Trust List Menu

The Trust List menu displays information about all of the servers that the phone trusts and includes the
options described in Table 4-21.
If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button
and choosing Security Configuration > Trust List.
To exit the Trust List menu, press the Exit softkey.
Table 4-21

Trust List Menu Settings

Option

Description

To Change

CAPF Server

IP address of the CAPF used by the phone. Also For more information about this file, refer to the
displays a certificate icon
if a certificate Configuring the Cisco CTL Client section in
Cisco Unified Communications Manager Security
is installed for this server.
Guide.

Unified CM/TFTP
Server

IP address of a Cisco Unified Communications

Manager and TFTP server used by the phone.
Also displays a certificate icon
if a
certificate is installed for this server.

For more information about this file, refer to the

Configuring the Cisco CTL Client section in
Cisco Unified Communications Manager Security
Guide.

SRST Router

IP address of the trusted SRST router that is

available to the phone, if such a device has been
configured in Cisco Unified Communications
Manager Administration. Also displays a
certificate icon
if a certificate is installed
for this server.

For more information about this file, refer to the

Configuring the Cisco CTL Client section in
Cisco Unified Communications Manager Security
Guide.

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X
authentication and monitor its progress. These options are described in Table 4-22 and Table 4-23.
You can access the 802.1X Authentication settings by pressing the Settings button and choosing
Security Configuration > 802.1X Authentication and Security Configuration > 802.1X
Authentication Status.

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Table 4-22

802.1X Authentication Settings

Option

Description

Device Authentication

Determines whether 802.1X authentication

is enabled:

EAP-MD5

EnabledPhone uses 802.1X

authentication to request network
access.
DisabledDefault setting in which the
phone uses CDP to acquire VLAN and
network access.

Specifies a password for use with 802.1X

Authentication using the following menu
options (described in the following rows):

Device ID

Shared Secret

Realm

Device IDA derivative of the phones

model number and unique MAC address
displayed in this format:
CP-<model>-SEP-<MAC>

To Change
1.

Choose Settings > Security Configuration >

802.1X Authentication > Device
Authentication.

2.

Set the Device Authentication option to

Enabled or Disabled.

3.

Press the Save softkey.

Choose Settings > Security Configuration >

802.1X Authentication > EAP-MD5.

Display onlyCannot configure.

Shared SecretChoose a password to use on 1. Choose EAP-MD5 > Shared Secret.

the phone and on the authentication server.
2. Enter the shared secret.
The password must be between 6 and 32
characters, consisting of any combination of 3. Press Save.
numbers or letters.
See the Troubleshooting Cisco Unified IP Phone
Note
If you disable 802.1X authentication Security section on page 9-8 for assistance in
recovering from a deleted shared secret.
or perform a factory reset of the
phone, the shared secret is deleted.
RealmIndicates the user network domain, Display onlyCannot configure.
always set as Network.

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Security Configuration Menu

Table 4-23 describes the 802.1X Authentication Real-Time Status.

Table 4-23

802.1X Authentication Real-Time Status

Option

Description

To Change

802.1X Authentication
Status

Real-time progress of the 802.1X authentication

status, displaying one of the following states:

Display onlyCannot configure.

Disabled802.1X is disabled and transaction

was not attempted

DisconnectedPhysical link is down or

disconnected

ConnectingTrying to discover or acquire the

authenticator

AcquiredAuthenticator acquired, awaiting

authentication to begin

AuthenticatingAuthentication in progress

AuthenticatedAuthentication successful or
implicit authentication due to timeouts

HeldAuthentication failed, waiting before

next attempt (approximately 60 seconds)

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Configuring Features, Templates, Services, and

Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add
them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications
Manager Administration application to configure telephony features, optionally modify phone
templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified
Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to
provide, see Appendix A, Providing Information to Users Via a Website.
For information about setting up phones in non-English environments, see Appendix C, Supporting
International Users.
This chapter includes following topics:

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Corporate and Personal Directories, page 5-14

Modifying Phone Button Templates, page 5-16

Configuring Softkey Templates, page 5-17

Setting Up Services, page 5-18

Adding Users to Cisco Unified Communications Manager, page 5-18

Managing the User Options Web Pages, page 5-19

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add
functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you
can configure using Cisco Unified Communications Manager Administration. The Reference column
lists Cisco Unified Communications Manager and other documentation that contains configuration
procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G
and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified
IP Phone Features AZ.

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Telephony Features Available for the Cisco Unified IP Phone

Note

Table 5-1

Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information about service parameters
and the functions that they control, refer to Cisco Unified Communications Manager Administration
Guide.

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the
phone keypad.

For more information, refer to:

Users assign index codes from the User Options

web pages.

Anonymous Call Block Allows a user to reject calls from anonymous

callers.
(SIP phones only)

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP
Phone Configuration chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone
chapter.

Refer to the Cisco Unified Communications

Manager Administration Guide, SIP Profile
Configuration chapter.

Message Waiting

Defines directory numbers for message-waiting on For more information, refer to:
and message-waiting off indicator. A directly
Cisco Unified Communications Manager
connected voice-messaging system uses the
Administration Guide, Message Waiting
specified directory number to set or to clear a
Configuration chapter.
message-waiting indication for a particular Cisco
Cisco Unified Communications Manager
Unified IP Phone.
System Guide, Voice Mail Connectivity
to Cisco Unified Communications
Manager chapter.

Audible Message
Waiting Indicator
(AMWI)

A stutter tone from the handset, headset, or

For more information, refer to Cisco Unified
speakerphone indicates that a user has one or more Communications Manager System Guide,
new voice messages on a line.
Cisco Unified IP Phones chapter.
Note

The stutter tone is line-specific. You hear it

only when using the line with the waiting
messages.

Auto Answer

Connects incoming calls automatically after a ring For more information, refer to Cisco Unified
or two.
Communications Manager Administration
Guide, Directory Number Configuration
Auto Answer works with either the speakerphone
chapter.
or the headset.

Auto dial

Allows the phone user to choose from matching

numbers in the Placed Calls log while dialing. To
place the call, the user can choose a number from
the Auto Dial list or continue to enter digits
manually.

Requires no configuration.

Auto-pickup

Allows a user to use one-touch pickup

functionality for call pickup features.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Call Pickup chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Barge (and cBarge)

Allows a user to join a non-private call on a shared For more information, refer to:
phone line. Barge features include cBarge and
Cisco Unified Communications Manager
Barge.
Administration Guide, Cisco Unified IP
Phone Configuration chapter.
cBarge adds a user to a call and converts it into
a conference, allowing the user and other
Cisco Unified Communications Manager
parties to access conference features.
System Guide, Cisco Unified IP Phones
chapter.
Barge adds a user to a call but does not convert
the call into a conference.
Cisco Unified Communications Manager
Features and Services Guide, Barge and
The phones support Barge in two conference
Privacy chapter.
modes:

Built-in conference bridge at the target device

(the phone that is being barged). This mode
uses the Barge softkey.

Shared conference bridge. This mode uses the

cBarge softkey.

Configuration Reference

Block external to
external transfer

Prevents users from transferring an external call to For more information, refer to Cisco Unified
another external number.
Communications Manager Features and
Services Guide, External Call Transfer
Restrictions chapter.

Busy Lamp Field

(BLF)

Allows a user to monitor the call state of a

directory number associated with a speed-dial
button, call log, or directory listing on the phone.

Busy Lamp Field

(BLF) Pickup

Provides enhancements to BLF speed dial. Allows For more information, refer to Cisco Unified
you to configure a Directory Number (DN) that a Communications Manager Feature and
user can monitor for incoming calls. When the DN Services Guide, Call Pickup chapter.
receives an incoming call, the system alerts the
monitoring user, who can then pick up the call.

Call Back

Provides users with an audio and visual alert on the For more information, refer to:
phone when a busy or unavailable party becomes
Cisco Unified Communications Manager
available.
System Guide, Cisco Unified IP Phones
chapter.

For more information, refer to Cisco Unified

Communications Manager Features and
Services Guide, Presence chapter.

Cisco Unified Communications Manager

Features and Services Guide, Call Back
chapter.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Call display
restrictions

Determines the information that will display for

For more information, refer to:
calling or connected lines, depending on the parties
Cisco Unified Communications Manager
who are involved in the call.
Administration Guide, Cisco Unified IP
Phone Configuration chapter.

Call forward

Configuration Reference

Cisco Unified Communications Manager

System Guide, Understanding Route
Plans chapter.

Cisco Unified Communications Manager

Features and Services Guide, Call
Display Restrictions chapter.

Allows users to redirect incoming calls to another For more information, refer to:
number. Call forward options include Call Forward
Cisco Unified Communications Manager
All, Call Forward Busy, Call Forward No Answer,
Administration Guide, Configuring
and Call Forward No Coverage.
Directory Numbers chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Specifying Options that Appear on the

User Options Web Pages section on
page 5-19

Call forward all loop

breakout

Detects and prevents Call Forward All loops.

For more information, refer to the Cisco
When a Call Forward All loop is detected, the Call Unified Communications Manager System
Forward All configuration is ignored and the call Guide, Cisco Unified IP Phones chapter.
rings through.

Call forward all loop

prevention

Prevents a user from configuring a Call Forward

For more information, refer to the Cisco
All destination directly on the phone that creates a Unified Communications Manager System
Call Forward All loop or that creates a Call
Guide, Cisco Unified IP Phones chapter.
Forward All chain with more hops than the existing
Forward Maximum Hop Count service parameter
allows.

Call forward
configurable display

Allows you to specify information that appears on For more information, refer to:
a phone when a call is forwarded. This information
Cisco Unified Communications Manager
can include the caller name, caller number,
Administration Guide, Cisco Unified IP
redirected number, and original dialed number.
Phone Configuration chapter.

Call forward
destination override

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Allows you to override Call Forward All (CFA) in For more information, refer to Cisco Unified
cases where the CFA target places a call to the CFA Communications Manager System Guide,
initiator. This feature allows the CFA target to
Understanding Directory Numbers chapter.
reach the CFA initiator for important calls. The
override works whether the CFA target phone
number is internal or external.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call park

Allows users to park (temporarily store) a call and For more information, refer to the Cisco
then retrieve the call by using another phone in the Unified Communications Manager Features
Cisco Unified Communications Manager system. and Services Guide, Call Park chapter.

Call pickup

Allows users to redirect a call that is ringing on

another phone within their pickup group to their
phone.

For more information, refer to Cisco Unified

Communications Manager Features and
Services Guide, Call Pickup chapter.

You can configure an audio and/or visual alert for

the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
Call Recording

Allows a supervisor to record an active call. The

user might hear an intermittent tone (beep tone)
during a call when it is being recorded.
Note

The intercom feature is disabled when a

call is being monitored or recorded.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Monitoring and
Recording chapter.

Call waiting

Indicates (and allows users to answer) an incoming Requires no configuration.

call that rings while on another call. Displays
incoming call information on the phone screen.

Caller ID

Displays caller identification such as a phone

number, name, or other descriptive text on the
phone screen.

For more information, refer to:

Cisco Unified Communications Manager

Administration Guide, Configuring
Cisco Unified IP Phones chapter.

Cisco Unified Communications Manager

System Guide, Understanding Route
Plans chapter.

Cisco Unified Communications Manager

Features and Services Guide, Call
Display Restrictions chapter.

Caller ID Blocking

Allows a user to block their phone number or

e-mail address from phones that have caller
identification enabled.

Refer to the Cisco Unified Communications

Manager Administration Guide, SIP Profile
Configuration chapter.

Cisco Unified
Communications
Manager Assistant

Enables managers and their assistants to work

together more effectively by providing a
call-routing service, enhancements to phone
capabilities for the manager, and desktop
interfaces that are primarily used by the assistant.

For more information, refer to:

Client matter codes

(CMC)

Enables a user to specify that a call relates to a

specific client matter.

Cisco Unified Communications Manager

System Guide, Cisco IP Manager
Assistant chapter.

Cisco Unified Communications Manager

Features and Services Guide, Cisco IP
Manager Assistant With Proxy Line
Support and Cisco IP Manager Assistant
With Shared Line Support chapters.

For more information, refer to: the Cisco

Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Conference

Configuration Reference

Allows a user to talk simultaneously with

multiple parties by calling each participant
individually. Conference features include
Conference, Join, cBarge, and Meet-Me.

For more information, refer to

Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones
chapter.

Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also
allows any conference participant to join
together two standard conferences on the same
line.

The service parameter, Advance Adhoc

Conference, (disabled by default in Cisco
Unified Communications Manager
Administration) allows you to enable
these features.
For complete information, see the
Cisco Unified Communications Manager
System Guide, Conference Bridges
chapter.

Note

Configurable call
forward display

Be sure to inform your users whether

these features are activated.

Allows you to specify information that appears on For more information, refer to:
a phone when a call is forwarded. This information
Cisco Unified Communications Manager
can include the caller name, caller number,
Administration Guide, Cisco Unified IP
redirected number, and original dialed number.
Phone Configuration chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

CTI Applications

A computer telephony integration (CTI) route

point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.

For more information, refer to the Cisco

Unified Communications Manager
Administration Guide, CTI Route Point
Configuration chapter.

Directed Call Park

Allows a user to transfer an active call to an

available directed call park number that the user
dials or speed dials.

For more information refer to:

A Call Park BLF button indicates whether a

directed call park number is occupied and provides
speed-dial access to the directed call park number.
Note

Cisco Unified Communications Manager

Features and Services Guide, Call Park
and Directed Call Park chapter.

If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents
users from confusing the two Call Park
features.

Directed Call Pickup

Allows a user to answer a call that is ringing on a

particular directory number.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Call Pickup chapter.

Direct transfer

Allows users to connect two calls to each other

(without remaining on the line).

For more information, refer to Cisco Unified

Communications Manager System Guide,
Cisco Unified IP Phones chapter.

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Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Distinctive ring

Users can customize how their phone indicates an For more information, refer to the Cisco
incoming call and a new voice mail message.
Unified Communications Manager Features
and Services Guide, Custom Phone Rings
chapter.

Do Not Disturb (DND) When DND is turned on, either no audible rings
occur during the ringing-in state of a call, or no
audible or visual notifications of any type occur.

Configuration Reference

For more information, refer to Cisco Unified

Communications Manager Features and
Services Guide, Do Not Disturb chapter.

You can configure the phone to have a softkey

template with a DND softkey or a phone-button
template with DND as one of the selected features.
The following DND-related parameters are
configurable in Cisco Unified Communications
Manager Administration:

Extension Mobility
Service

Do Not DisturbThis check box allows you to

enable DND on a per-phone basis. Use Cisco
Unified Communications Manager
Administration > Device > Phone > Phone
Configuration.

DND OptionChoose Call Reject (to turn

off all audible and visual notifications), or
Ringer Off (to turn off only the ringer). DND
Option appears on both the Common Phone
Profile window and the Phone Configuration
window (Phone Configuration window value
takes precedence).

DND Incoming Call AlertChoose the type

of alert to play, if any, on a phone for incoming
calls when DND is active. This parameter is
located on both the Common Phone Profile
page and the Phone configuration page (Phone
Configuration window value takes
precedence).

BLF Status Depicts DNDEnables DND

status to override busy/idle state.

Allows a user temporarily to apply a phone number

and user profile settings to a shared Cisco Unified
IP Phone by logging into the Extension Mobility
service on that phone.
Extension Mobility can be useful if users work
from a variety of locations within your company or
if they share a workspace with coworkers.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Cisco Unified
Communications Manager Extension
Mobility chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Fast Dial Service

Allows a user to enter a Fast Dial code to place a

call. Fast Dial codes can be assigned to phone
numbers or Personal Address Book entries. (See
Services in this table.)

For more information, refer to:

Forced authorization
codes (FAC)

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP
Phone Services Configuration chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone
Services chapter.

Controls the types of calls that certain users can

place.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes chapter.

Group call pickup

Allows a user to answer a call that is ringing on a

directory number in another group.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Call Pickup chapter.

Help system

Provides a comprehensive set of topics that appear Requires no configuration.

on the phone screen

Hold/Resume

Allows the user to move a connected call from an

active state to a held state.

(SCCP phones only)

Hold Reversion

Requires no configuration, unless you

want to use music on hold. See
Music-on-Hold in this table for
information.

See Hold Reversion in this table.

Limits the amount of time that a call can be on hold For more information about configuring this
before reverting back to the phone that put the call feature, refer to Cisco Unified
on hold and alerting the user.
Communications Manager Features and
Services Guide, Hold Reversion chapter.
Reverting calls are distinguished from incoming
calls by a single ring (or beep, depending on the
new call indicator setting for the line). This
notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief
message on the status line.
You can configure call focus priority to favor
incoming or reverting calls.

Hunt Group

Provides load sharing for calls to a main directory For more information, refer to:
number. A hunt group contains a series of directory
Cisco Communications Manager
numbers that can answer the incoming calls. When
Administration Guide, Hunt Group
the first directory number in the hunt group is busy,
Configuration chapter.
the system hunts in a predetermined sequence for
Cisco Communications Manager System
the next available directory number in the group
Guide, Understanding Route Plans
and directs the call to that phone.
chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Immediate Divert

Allows a user to transfer a ringing, connected, or

held call directly to a voice-messaging system.
When a call is diverted, the line becomes available
to make or receive new calls.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Immediate Divert
chapter.

Intercom

Allows users to place and receive intercom calls

using programmable phone buttons. You can
configure intercom line buttons to:

Cisco Unified Communications Manager

Feature and Services Guide, Intercom
chapter

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note

Join/Select

Join Across
Lines/Select

If your user logs into the same phone on a

daily basis using their Cisco Extension
Mobility profile, assign the phone button
template that contains intercom
information to their profile, and assign the
phone as the default intercom device for
the intercom line.

Allows user to join two or more calls that are on

one line to create a conference call and remain on
the call.

For more information:

See the Configuring Softkey Templates

section on page 5-17.

Refer to Cisco Unified Communications

Manager System Guide, Cisco Unified IP
Phones chapter.

Cisco Unified IP Phone 7965G and 7945G

Phone Guide, Basic Call Handling
chapter, Making Conference Calls
section

Allows users to apply the Join feature to calls that For more information:
are on multiple phone lines.
See the Configuring Softkey Templates
section on page 5-17

Refer to Cisco Unified Communications

Manager System Guide, Cisco Unified IP
Phones chapter.

Log out of hunt groups Allows users to log out of a hunt group and
For more information
temporarily block calls from ringing their phone
See the Configuring Softkey Templates
when they are not available to take calls. Logging
section on page 5-17.
out of hunt groups does not prevent non-hunt group
Cisco Communications Manager System
calls from ringing their phone.
Guide, Understanding Route Plans
chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Malicious caller
identification (MCID)

Allows users to notify the system administrator

about suspicious calls that are received.

For more information refer to:

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Cisco Unified Communications Manager

Features and Services Guide, Malicious
Call Identification chapter.

Meet-Me conference

Allows a user to host a Meet-Me conference in

which other participants call a predetermined
number at a scheduled time.

For more information refer to Cisco Unified

Communications Manager Administration
Guide, Meet-Me Number/Pattern
Configuration chapter.

Message waiting
Indicator

A light on the handset that indicates that indicates For more information refer to:
that a user has one or more new voice messages.
Cisco Unified Communications Manager
Administration Guide, Message Waiting
Configuration chapter.

Cisco Unified Communications Manager

System Guide, Voice Mail Connectivity
to Cisco Unified Communications
Manager chapter.

Mobile Connect

Enables users to manage business calls using a

single phone number and pick up in-progress calls
on the desktop phone and a remote device such as
a mobile phone. Users can restrict the group of
callers according to phone number and time of day.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Mobile Connect and
Mobile Voice Access chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing

users to access an interactive voice response (IVR)
system to originate a call from a remote device
such as a cellular phone.

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Mobile Connect and
Mobile Voice Access chapter.

Multilevel Precedence
and Preemption
(MLPP)

Provides a method of prioritizing calls within your

phone system. Use this feature when users work in
an environment where they need to make and
receive urgent or critical calls.

For more information refer to Cisco Unified

Communications Manager Features and
Services Guide, Multilevel Precedence and
Preemption chapter.

(SCCP phones only)

Multiple calls per line
appearance

Each line can support multiple calls. Only one call For more information refer to Cisco Unified
can be active at any time; other calls are
Communications Manager Administration
automatically placed on hold.
Guide, Directory Number Configuration
chapter.

Music on hold

Plays music while callers are on hold.

Mute

Mutes the microphone from the handset or headset. Requires no configuration.

Onhook call transfer

Allows a user to press a single Transfer softkey and For more information refer to Cisco Unified
then go onhook to complete a call transfer.
Communications Manager System Guide,
Cisco Unified IP Phones chapter.

For more information refer to the Cisco

Unified Communications Manager Features
and Services Guide, Music On Hold chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Onhook predialing

Allows a user to dial a number without going off For more information, refer to the Cisco
hook. The user can then either pick up the handset Unified IP Phone 7962G Phone Guide, Basic
or press the Dial softkey.
Call Handling chapter.

Other group pickup

Allows a user to answer a call ringing on a phone

in another group that is associated with the user's
group.

For more information refer to the Cisco

Unified Communications Manager Features
and Services Guide, Call Pickup chapter.

Presence-enabled
directories

Allows a user to monitor the call state of another

directory number (DN) listed in call logs,
speed-dials, and corporate directories. The Busy
Lamp Field (BLF) for the DN displays the call
state.

For more information, refer to Cisco Unified

Communications Manager Features and
Services Guide, Presence chapter.

Private Line
Automated Ringdown
(PLAR)

The Cisco Unified Communications Manager

administrator can configure a phone number that
the Cisco Unified IP Phone dials as soon as the
handset goes off hook. This can be useful for
phones that are designated for calling emergency
or hotline numbers.

Refer to the Cisco Unified Communications

Manager System Guide, SIP Dial Rules
Configuration chapter.

(SIP phones only)

Privacy

Programmable line
keys (PLK)

Protected calling

Configuration Reference

Prevents users who share a line from adding

For more information refer to:
themselves to a call and from viewing information
Cisco Unified Communications Manager
on their phone screens about the call of the other
Administration Guide, Cisco Unified IP
user.
Phone Configuration chapter.

The administrator can assign features to line

buttons. Softkeys normally control these features;
for example, New Call, Call Back, End Call, and
Forward All. When the administrator configures
these features on the line buttons, they always
remain visible, so users can have a hard New
Call key.

Provides a secure (encrypted) connection between

two phones. A security tone is played at the
beginning of the call to indicate that both phones
are protected. Some features, such as conference
calling, shared lines, Extension Mobility, and Join
Across Lines are not available when protected
calling is configured. Protected calls are not
authenticated.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Cisco Unified Communications Manager

Features and Services Guide Barge and
Privacy chapter.

For more information, refer to:

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Cisco Unified Communications Manager

Administration Guide, Phone Button
Template Configuration chapter

Cisco Unified Communications Manager

Administration Guide, Modifying Phone
Button Templates.

For more information about security, see the

Overview of Supported Security Features
section on page 1-10.
For additional information, refer to these:

Cisco Unified Communications Manager

Security Guide.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Quality Reporting Tool Allows users to use the QRT softkey on a phone to For more information refer to:
(QRT)
submit information about problem phone calls.
Cisco Unified Communications Manager
QRT can be configured for either of two user
System Guide, Cisco Unified IP Phones
modes, depending upon the amount of user
chapter.
interaction desired with QRT.
Cisco Unified Communications Manager
Features and Services Guide, Quality
Report Tool chapter.
Redial

Allows users to call the most recently dialed phone Requires no configuration.
number by pressing a button.

Ring setting

Identifies ring type used for a line when a phone

has another active call.

Secure Conference

Allows secure phones to place conference

calls using a secured conference bridge.

As new participants are added by using

Confrn, Join, cBarge, Barge softkeys or
MeetMe conferencing, the secure call icon
displays as long as all participants use secure
phones.

Services

The Conference List displays the security level

of each conference participant. Initiators can
remove non-secure participants from the
Conference List. (Non-initiators can add or
remove conference participants if the
Advanced Adhoc Conference Enabled
parameter is set.)

For more information refer to:

Cisco Unified Communications Manager

Administration Guide, Directory Number
Configuration chapter.

Cisco Unified Communications Manager

Features and Services Guide, Custom
Phone Rings chapter.

Creating Custom Phone Rings section

on page 6-2.

For more information about security, see the

Overview of Supported Security Features
section.
For additional information, refer to:

Cisco Unified Communications Manager

System Guide, Conference Bridges
chapter

Cisco Unified Communications Manager

Administration Guide, Conference
Bridge Configuration chapter

Cisco Unified Communications Manager

Security Guide.

Allows you to use the Cisco Unified IP Phone

For more information refer to:
Services Configuration menu in Cisco
Cisco Unified Communications Manager
Unified Communications Manager Administration
Administration Guide, Cisco Unified IP
to define and maintain the list of phone services to
Phone Configuration chapter.
which users can subscribe.
Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone
Services chapter.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Services URL button

Allows users to access services from a

programmable button rather than by using the
Services menu on a phone.

For more information refer to:

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP
Phone Configuration chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phone
Services chapter.

Shared line

Allows a user to have multiple phones that share

For more information refer to Cisco Unified
the same phone number or allows a user to share a Communications Manager System Guide,
phone number with a coworker.
Cisco Unified IP Phones chapter.

Silent Monitoring

Allows a supervisor to silently monitor an active

call. The supervisor cannot be heard by either party
on the call. The user might hear an intermittent
tone
(beep tone) during a call when it is being
monitored.
Note

Single Button Barge

Speed-dialing

Time-of-Day Routing

For more information, refer to the Cisco

Unified Communications Manager Features
and Services Guide, Monitoring and
Recording chapter.

The intercom feature is disabled when a

call is being monitored or recorded.

Allows users to press a line key to Barge or cBarge For more information, refer to:
into a remote-in-use call on a shared line.
Cisco Unified Communications Manager
Administration Guide, Device Pool
Configuration chapter.

Dials a specified number that has been previously

stored.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Cisco Unified Communications Manager

Features and Services Guide, Barge and
Privacy chapter.

For more information refer to:

Cisco Unified Communications Manager

Administration Guide, Cisco Unified IP
Phone Configuration chapter.

Cisco Unified Communications Manager

System Guide, Cisco Unified IP Phones
chapter.

Restricts access to specified telephony features by For more information refer to:
time period.
Cisco Unified Communications Manager
Administration Guide, Time Period
Configuration chapter.

Cisco Unified Communications Manager

System Guide, Time-of-Day Routing
chapter.

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Configuring Corporate and Personal Directories

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Transfer

Allows users to redirect connected calls from their Requires no configuration.

phones to another number.

Transfer - Direct
Transfer

TransferThe first invocation of Transfer will

always initiate a new call by using the same
directory number, after putting the active call on
hold.

For more information, refer to the Cisco

Unified Communications Manager
Administration Guide, Understanding
Directory Numbers chapter.

Direct TransferThis transfer joins two

established calls (call is in hold or in connected
state) into one call and drops the feature initiator
from the call. Direct Transfer does not initiate a
consultation call and does not put the active call on
hold.
Video mode
(SCCP phones only)

Allows a user to select the video display mode for For more information:
viewing a video conference, depending on the
Refer to Cisco Unified Communications
modes configured in the system.
Manager Administration Guide,
Conference Bridge Configuration
chapter.

Video Support

Enable video support on the phone.

(SCCP phones only)

Voice messaging
system

Enables callers to leave messages if calls are

unanswered.

Refer to Cisco Unified Communications

Manager System Guide, Understanding
Video Telephony chapter.

For more information refer to:

Cisco Unified Communications Manager

Administration Guide, Conference
Bridge Configuration chapter.

Cisco Unified Communications Manager

System Guide, Understanding Video
Telephony chapter.

Cisco VT Advantage Administration

Guide, Overview of Cisco VT
Advantage chapter.

For more information refer to:

Cisco Unified Communications Manager

Administration Guide, Cisco Voice-Mail
Port Configuration chapter.

Cisco Unified Communications Manager

System Guide, Voice Mail Connectivity
to Cisco Unified Communications
Manager chapter.

Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several
directories. These directories can include:

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Configuring Corporate and Personal Directories

Corporate DirectoryAllows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the Configuring Corporate
Directories section on page 5-15 for more information.

Personal DirectoryAllows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory.
See the Configuring Personal Directory section on page 5-15 for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)
directory to store authentication and authorization information about users of Cisco Unified
Communications Manager applications that interface with Cisco Unified Communications Manager.
Authentication establishes the users rights to access the system. Authorization identifies the telephony
resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration
Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication
Configuration chapters.
After the LDAP directory configuration completes, users can use the Corporate Directory service on
their Cisco Unified IP Phone 7962G and 7942G to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

From a web browserUsers can access the PAB and Fast Dials features from the Cisco Unified
Communications Manager User Options web pages

From the Cisco Unified IP PhoneUsers can choose Directories > Personal Directory to access
the PAB and Fast Dials features from their phones

From a Microsoft Windows applicationUsers can use the TABSynch tool to synchronize their
PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft
Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows
Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To configure Personal Directory from a web browsers, users must access their User Options web pages.
You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To
obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified
Communications Manager Administration, then locate and click Cisco IP Phone Address Book
Synchronizer.

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Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line
buttons. Call-handling features that can be assigned to buttons include call forward, hold, and
conference.
Ideally, you modify templates before registering phones on the network. In this way, you can access
customized phone button template options from Cisco Unified Communications Manager during
registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from
Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,
use the Phone Button Template field in the Cisco Unified Communications Manager Administration
Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and
Cisco Unified Communications Manager System Guide for more information.
The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for
lines and assigns buttons 3 through 6 as speed dial.
The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for
lines.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines,
assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.
For more information about softkey templates, see Configuring Softkey Templates, page 5-17.

Modifying a Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables
users to have single-button access to the PAB and Fast Dials. Before you modify the phone button
template, you must configure PAB or Fast Dials as an IP phone service.
To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:
Procedure
Step 1

Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Step 2

Click Add New.

The IP Phone Services Configuration window displays.

Step 3

Enter the following settings:

Service Name and ASCII Service NameEnter Personal Address Book.

Service DescriptionEnter an optional description of the service.

Service URL
For PAB, enter the following URL:
http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

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Configuring Softkey Templates

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

Step 4

Service CategorySelect XML Service.

Service TypeSelect Directories.

EnableSelect the check box.

Click Save.
You can add, update, or delete service parameters as needed as described in IP Phone Service
Parameter chapter in the Cisco Unified Communications Manager Administration Guide.

Note

If you change the service URL, remove an IP phone service parameter, or change the name
of a phone service parameter for a phone service to which users are subscribed, you must
click Update Subscriptions to update all currently subscribed users with the changes, or
users must resubscribe to the service to rebuild the correct URL.

To modify a phone button template for PAB or Fast Dial, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings >
Phone Button Template.

Step 2

Click Find.

Step 3

Select the phone model.

Step 4

Click Copy, enter a name for the new template, and then click Save.
The Phone Button Template Configuration window opens.

Step 5

Identify the button you would like to assign, and select Service URL from the Features drop-down list
box associated with the line.

Step 6

Click Save to create a new phone button template using the service URL.

Step 7

Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8

Select the new phone button template from the Phone Button Template drop-down list box.

Step 9

Click Save to store the change and then click Reset to implement the change.
The phone user can now access the User Options pages and associate the service with a button on the
phone.
For additional information on IP phone services, see the Cisco Unified Communications Manager
Administration Guide, IP Phone Services Configuration chapter. For additional information on
configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, Cisco
Unified IP Phone Configuration chapter, Configuring Speed-Dial Buttons section.

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated
with applications that are supported by the Cisco Unified IP Phone 7962G and 7942G.
Cisco Unified Communications Manager supports two types of softkey templates: standard and

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Configuring Features, Templates, Services, and Users

Setting Up Services

nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant,
Standard Manager, and Standard Shared Mode Manager. An application that supports softkeys can have
one or more standard softkey templates associated with it. You can modify a standard softkey template
by making a copy of it, giving it a new name, and making updates to that copied softkey template. You
can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from
Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use
the Softkey Template field in the Cisco Unified Communications Manager Administration Phone
Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco
Unified Communications Manager System Guide for more information.

Setting Up Services
The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to
Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the
phone (refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information). These
services comprise XML applications that enable the display of interactive content with text and graphics
on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service,

You must use Cisco Unified Communications Manager Administration to configure available
services.

The user must subscribe to services using the Cisco Unified Communications Manager User
Options application. This web-based application provides a graphical user interface (GUI) for
limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can
access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified
Communications Manager Administration. Refer to Cisco Unified Communications Manager
Administration Guide and to Cisco Unified Communications Manager System Guide for more
information.
After you configure these services, verify that your users have access to the Cisco Unified
Communications Manager User Options web-based application, from which they can select and
subscribe to configured services. See the How Users Subscribe to Services and Configure Phone
Features section on page A-3 for a summary of the information that you must provide to end users.

Note

To configure extension mobility services for users, refer to the Cisco Unified Communications Manager
Features and Services Guide.

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain
information about users and allows each user to perform these tasks:

Access the corporate directory and other customized directories from a Cisco Unified IP Phone.

Create a personal directory.

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Managing the User Options Web Pages

Set up speed dial and call forwarding numbers.

Subscribe to services that are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager using either of these methods:

To add users individually, choose User Management > End User from Cisco Unified
Communications Manager Administration.
Refer to the Cisco Unified Communications Manager Administration Guide for more information
about adding users. Refer to the Cisco Unified Communications Manager System Guide for details
about user information.

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an
identical default password for all users.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings.
For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7962G and
7942G Phone Guide.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group: choose User Management > User Groups.
For additional information, refer to Cisco Unified Communications Manager Administration Guide,
End User Configuration section.

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options
must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:

Note

Show Ring Settings

Show Line Text Label Settings

Show Call Forwarding

The settings apply to all User Options web pages at your site.
To specify the options that appear on the User Options web pages, follow these steps:
Procedure

Step 1

From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.

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Managing the User Options Web Pages

The Enterprise Parameters Configuration window appears.

Step 2

In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages
by choosing one of these values from the Parameter Value drop-down list box for the parameter:

TrueOption displays on the User Options web pages (default except for Show Ring Settings,
Show Line Text Label, and Show Call Forwarding).

FalseOption does not display on the User Options web pages.

Show All SettingsAll call forward settings display on the User Options web pages (default).

Hide All SettingsNo call forward settings display on the User Options web pages.

Show Only Call Forward AllOnly call forward all calls displays on the User Options web pages.

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Customizing the Cisco Unified IP Phone

This chapter explains how you customize configuration files, phone ring sounds, and background images
at your site. Ring sounds play when the phone receives a call. Background images appear on the phones
LCD screen.
This chapter includes these topics:

Customizing and Modifying Configuration Files, page 6-1

Creating Custom Phone Rings, page 6-2

Creating Custom Background Images, page 6-3

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files (for
example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify
files and add customized files to the TFTP directory in Cisco Unified Communications Operating
System Administration, from the TFTP Server File Upload window. Refer to Cisco Unified
Communications Operating System Administration Guide for information about how to upload files to
the TFTP folder on a Cisco Unified Communications Manager server.
You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin
command-line interface (CLI) file commands:

admin:file
file list*
file view*
file search*
file get*
file dump*
file tail*
file delete*

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Customizing the Cisco Unified IP Phone

Creating Custom Phone Rings

Creating Custom Phone Rings

The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1
and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring
sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along
with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site,
exist in the TFTP directory on each Cisco Unified Communications Manager server.
For more information, see the Cisco TFTP chapter in Cisco Unified Communications Manager System
Guide and the Software Upgrades chapter in Cisco Unified Communications Operating System
Administration Guide.
The following sections describe how you can customize the phone rings that are available at your site by
creating PCM files and editing the Ringlist.xml file:

Ringlist.xml File Format Requirements, page 6-2

PCM File Requirements for Custom Ring Types, page 6-3

Configuring a Custom Phone Ring, page 6-3

Ringlist.xml File Format Requirements

The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include
up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and
the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The
Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName/>
<FileName/>
</Ring>
</CiscoIPPhoneRingList>

The following characteristics apply to the definition names. You must include the required DisplayName
and FileName for each phone ring type.

Note

DisplayName defines the name of the custom ring for the associated PCM file that will display on
the Ring Type menu of the Cisco Unified IP Phone.

FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

The DisplayName and FileName fields must not exceed 25 characters.

This example shows a Ringlist.xml file that defines two phone ring types:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName>Analog Synth 1</DisplayName>
<FileName>Analog1.raw</FileName>
</Ring>
<Ring>
<DisplayName>Analog Synth 2</DisplayName>
<FileName>Analog2.raw</FileName>
</Ring>
</CiscoIPPhoneRingList>

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Creating Custom Background Images

PCM File Requirements for Custom Ring Types

The PCM files for the rings must meet the following requirements for proper playback on
Cisco Unified IP Phones:

Raw PCM (no header)

8000 samples per second

8 bits per sample

uLaw compression

Maximum ring size16080 samples

Minimum ring size240 samples

Number of samples in the ring is evenly divisible by 240.

Ring starts and ends at the zero crossing.

To create PCM files for custom phone rings, you can use any standard audio editing packages that
support these file format requirements.

Configuring a Custom Phone Ring

To create custom phone rings for the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1

Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format
guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6-3.

Step 2

Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified
Communications Manager in your cluster. For more information, see the Software Upgrades chapter
in Cisco Unified Communications Operating System Administration Guide.

Step 3

Use an text editor to edit the Ringlist.xml file. See the Ringlist.xml File Format Requirements section
on page 6-2 for information about how to format this file and for a sample Ringlist.xml file.

Step 4

Save your modifications and close the Ringlist.xml file.

Step 5

To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability
or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service
parameter (located in the Advanced Service Parameters).

Creating Custom Background Images

You can provide users with a choice of background images for the LCD screen on their phones. Users
can select a background image by choosing Settings > User Preferences > Background Images on the
phone.
The image choices that users see come from PNG images and an XML file (called List.xml) that are
stored on the TFTP server used by the phone. By storing your own PNG files and editing the XML file
on the TFTP server, you can designate the background images from which users can choose. In this way,
you can provide custom images, such as your company logo.

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Customizing the Cisco Unified IP Phone

Creating Custom Background Images

The following sections describe how you can customize the background images that are available at your
site by creating your own PNG files and editing the List.xml file:

List.xml File Format Requirements, page 6-4.

PNG File Requirements for Custom Background Images, page 6-4.

Configuring a Custom Background Image, page 6-5

List.xml File Format Requirements

The List.xml file defines an XML object that contains a list of background images. The List.xml file is
stored in the following subdirectory on the TFTP server:
/Desktops/320x196x4

Tip

If you are manually creating the directory structure and the List.xml file, you must ensure that the
directories and files can be accessed by the user\CCMService, which is used by the TFTP service.
For more information, see the Cisco TFTP chapter in Cisco Unified Communications Manager System
Guide and the Software Upgrades chapter in Cisco Unified Communications Operating System
Administration Guide.
The List.xml file can include up to 50 background images. The images are in the order that they appear
in the Background Images menu on the phone. For each image, the List.xml file contains one element
type, called ImageItem. The ImageItem element includes these two attributes:

ImageUniform resource identifier (URI) that specifies where the phone obtains the thumbnail
image that will appear on the Background Images menu on a phone.

URLURI that specifies where the phone obtains the full size image.

The following example shows a List.xml file that defines two images. The required Image and URL
attributes must be included for each image. The TFTP URI that is shown in the example is the only
supported method for linking to full size and thumbnail images. HTTP URL support is not provided.
List.xml Example
<CiscoIPPhoneImageList>
<ImageItem Image=TFTP:Desktops/320x196x4/TN-Fountain.png
URL=TFTP:Desktops/320x196x4/Fountain.png/>
<ImageItem Image=TFTP:Desktops/320x196x4/TN-FullMoon.png
URL=TFTP:Desktops/320x196x4/FullMoon.png/>
</CiscoIPPhoneImageList>

The Cisco Unified IP Phone firmware includes a default background image. This image is not defined
in the List.xml file. The default image is always the first image that appears in the Background Images
menu on the phone.

PNG File Requirements for Custom Background Images

Each background image requires two PNG files:

Full size imageVersion that appears on the on the phone.

Thumbnail imageVersion that appears on the Background Images screen from which users can
select an image. Must be 25% of the size of the full size image.

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Creating Custom Background Images

Tip

Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail
image is to first create and save the full size image, then use the sizing feature in the graphics program
to create a version of that image that is 25% of the original size. Save the thumbnail version by using a
different name.
The PNG files for background images must meet the following requirements for proper display on the
Cisco Unified IP Phone:

Full size image320 pixels (width) X 196 pixels (height).

Thumbnail image80 pixels (width) X 49 pixels (height).

If you are using a graphics program that supports a posterize feature for grayscale, set the
number of tonal levels per channel to 16, and the image will posterize to 16 shades of grayscale.

Tip

Configuring a Custom Background Image

To create custom background images for the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1

Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files
comply with the format guidelines that are listed in the PNG File Requirements for Custom Background
Images section on page 6-4.

Step 2

Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco
Unified Communications Manager:
/Desktops/320x196x4

Note

The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash
/ when you specify the subdirectory path.

To upload the files, choose Software Upgrades > Upload TFTP Server File in Cisco Unified
Communications Operating System Administration. For more information, see the Software Upgrades
chapter in Cisco Unified Communications Operating System Administration Guide.

Note
Step 3

If the folder does not exist, the folder gets created and the files get uploaded to the folder.

You must also copy the customized images and files to the other TFTP servers that the phone may contact
to obtain these files.

Note

Cisco recommends that you also store backup copies of custom image files in another location.
You can use these backup copies if the customized files are overwritten when you upgrade
Cisco Unified Communications Manager.

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Configuring Wideband Codec

Step 4

Use a text editor to edit the List.xml file. See the List.xml File Format Requirements section on
page 6-4 for the location of this file, formatting requirements, and a sample file.

Step 5

Save your modifications and close the List.xml file.

Note

Step 6

When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace
your customized List.xml file. After you customize the List.xml file, make a copy of the file and
store it in another location. After upgrading Cisco Unified Communications Manager, replace
the default List.xml file with your stored copy.

To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Communications
Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup
TFTP service parameter (located in the Advanced Service Parameters).

Configuring Wideband Codec

If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by
default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the
call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the
user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled,
the user may notice greater audio sensitivity during the call. Greater sensitivity means improved audio
clarity but also means that more background noise can be heard by the far endpointnoise such as
rustling papers or nearby conversations. Even without a wideband headset or handset, some users may
prefer the additional sensitivity of G.722. Other users may be distracted by the additional sensitivity of
G.722.
Two parameters in Cisco Unified Communications Manager Administration affect whether wideband is
supported for this Cisco Unified Communications Manager server and/or a specific phone:

Advertise G.722 CodecFrom Cisco Unified Communications Manager Administration, choose

System > Enterprise Parameters. The default value of this enterprise parameter is True, which
means that all Cisco Unified IP Phone Models 7942G, 7962G, 7945G, 7965G, and 7975G that are
registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified
Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set,
Cisco Unified Communications Manager will choose that codec for the call.

Advertise G.722 CodecFrom Cisco Unified Communications Manager Administration, choose

Device > Phone. The default value of this product-specific parameter is to use the value specified
in the enterprise parameter. If you want to override this on a per-phone basis, choose Enabled or
Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the
Phone Configuration window.

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Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone
This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G
to view model information, status messages, and network statistics for the phone:

Model Information screenDisplays hardware and software information about the phone. For more
information, see the Model Information Screen section on page 7-2.

Status menuProvides access to screens that display the status messages, network statistics,
firmware versions, and Expansion Module information. For more information, see the Status
Menu section on page 7-2.

Call Statistics screenDisplays counters and statistics for the current call. For more information,
see the Call Statistics Screen section on page 7-12.

You can use the information on these screens to monitor the operation of a phone and to assist with
troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through the
phones web page. For more information, see Chapter 8, Monitoring the Cisco Unified IP Phone
Remotely.
For more information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see
Chapter 9, Troubleshooting and Maintenance.
This chapter includes these topics:

Model Information Screen, page 7-2

Status Menu, page 7-2

Call Statistics Screen, page 7-12

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Model Information Screen

Model Information Screen

The Model Information screen includes the options described in Table 7-1.
To display the Model Information screen, press the Settings button and then select Model Information.
To exit the Model Information screen, press the Exit softkey.
Table 7-1

Model Information Settings

Option

Description

To Change

Model Number

Model number of the phone.

Display onlycannot configure.

MAC Address

MAC address of the phone.

Display onlycannot configure.

Load File

Identifier of the factory-installed load running Display onlycannot configure.

on the phone.

Boot Load ID

Identifier of the factory-installed load running Display onlycannot configure.

on the phone.

Serial Number

Serial number of the phone.

CTL File

Displays the MD5 hash of the certificate trust For more information about this file, refer to Cisco
list (CTL) file that is installed in the phone. If Unified Communications Manager Security Guide.
no CTL file is installed on the phone, this field
displays No. (If security is configured for the
phone, the CTL file installs automatically
when the phone reboots or resets.)

MIC

Indicates whether a manufacturing installed

certificate (used for the security features) is
installed on the phone or is not installed on the
phone.

For more information about how to manage the MIC

for your phone, refer to the Using the Certificate
Authority Proxy Function section in Cisco Unified
Communications Manager Security Guide.

LSC

Indicates whether a locally significant

certificate (used for the security features) is
installed on the phone or is not installed on the
phone.

For more information about how to manage the LSC

for your phone, refer to the Using the Certificate
Authority Proxy Function section in Cisco Unified
Communications Manager Security Guide.

Call Control
Protocol

Indicates the call processing protocol used by See the Using Cisco Unified IP Phones with Different
the phone.
Protocols section on page 2-11.

Display onlycannot configure.

Status Menu
To display the Status menu, press the Settings button and then select Status. To exit the Status menu,
press the Exit softkey.
The Status menu includes theses options, which provide information about the phone and its operation:

Status MessagesDisplays the Status Messages screen, which shows a log of important system
messages. For more information, see the Status Messages Screen section on page 7-3.

Network StatisticsDisplays the Network Statistics screen, which shows Ethernet traffic statistics.
For more information, see the Network Statistics Screen section on page 7-8.

Firmware VersionsDisplays the Firmware Versions screen, which shows information about the
firmware running on the phone. For more information, see the Firmware Versions Screen section
on page 7-10.

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Status Menu

Expansion ModulesDisplays the Expansion Module(s) screen, which shows information about the
Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see
the Expansion Module Status Screen section on page 7-11.

Status Messages Screen

The Status Messages screen displays the 10 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes
the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status Messages screen, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Status Messages.

To remove current status messages, press the Clear softkey.

To exit the Status Messages screen, press the Exit softkey.
Table 7-2

Status Messages on the Cisco Unified IP Phone

Message

Description

Possible Explanation and Action

BootP server used

The phone obtained its IP address from a None. This message is informational only.
BootP server rather than a DHCP server.

CFG file not found

The name-based and default

configuration file was not found on the
TFTP Server.

The configuration file for a phone is created when the

phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a CFG File Not
Found response.

Phone is not registered with Cisco Unified

Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See the Adding
Phones with Cisco Unified Communications
Manager Administration section on page 2-11
for details.

If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

If you are using static IP addresses, check

configuration of the TFTP server. See the
Network Configuration Menu section on
page 4-5 for details on assigning a TFTP server.

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Table 7-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

CFG TFTP Size Error

The configuration file is too large for file Power cycle the phone.
system on the phone.

Checksum Error

Downloaded software file is corrupted.

Obtain a new copy of the phone firmware and place it

in the TFTPPath directory. You should only copy files
into this directory when the TFTP server software is
shut down, otherwise the files may be corrupted.

CTL Installed

A certificate trust list (CTL) file is

installed in the phone.

None. This message is informational only.

The phone could not update its

certificate trust list (CTL) file.

Problem with the CTL file on the TFTP server.

CTL update failed

DHCP timeout

Dialplan Parsing Error

(SIP phones only)

DHCP server did not respond.

The phone could not properly parse the

dialplan XML file.

Possible Explanation and Action

For more information about the CTL file, refer to

Cisco Unified Communications Manager Security
Guide.
For more information, refer to Cisco Unified
Communications Manager Security Guide.

Network is busyThe errors should resolve

themselves when the network load reduces.

No network connectivity between the DHCP

server and the phoneVerify the network
connections.

DHCP server is downCheck configuration of

DHCP server.

Errors persistConsider assigning a static IP

address. See the Network Configuration Menu
section on page 4-5 for details on assigning a
static IP address.

Problem with the TFTP downloaded dialplan XML

file.

Disabled

802.1X Authentication is disabled on the You can enable 802.1X using the Settings > Security
phone.
Configuration > 802.1X Authentication option on
the phone. For more information, see the 802.1X
Authentication and Status section on page 4-30.

DNS timeout

DNS server did not respond.

DNS unknown host

DNS could not resolve the name of the

TFTP server or Cisco Unified
Communications Manager.

Network is busyThe errors should resolve

themselves when the network load reduces.

No network connectivity between the DNS server

and the phoneVerify the network connections.

DNS server is downCheck configuration of

DNS server.

Verify that the host names of the TFTP server or

Cisco Unified Communications Manager are
configured properly in DNS.

Consider using IP addresses rather than host

names.

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Table 7-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Duplicate IP

Another device is using the IP address

assigned to the phone.

Error update locale

One or more localization files could not

be found in the TFTPPath directory or
were not valid. The locale was not
changed.

Possible Explanation and Action

If the phone has a static IP address, verify that

you have not assigned a duplicate IP address. See
the Network Configuration Menu section on
page 4-5 section for details.

If you are using DHCP, check the DHCP server

configuration.

From Cisco Unified Operating System

Administration, check that the following files are
located within subdirectories in the TFTP File
Management:

Located in subdirectory with same name as

network locale:
tones.xml

Located in subdirectory with same name as user

locale:
glyphs.xml
dictionary.xml
kate.xml

Failed

File auth error

File not found

The phone attempted an 802.1X

transaction but authentication failed.

An error occurred when the phone tried

to validate the signature of a signed file.
This message includes the name of the
file that failed.

Authentication typically fails because of one of the

following:

No shared secret is configured in the phone or

authentication server

The shared secret configured in the phone and the

authentication server do not match

Phone has not been configured in the

authentication server

The file is corrupted. If the file is a phone

configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.

There is a problem with the CTL file and the key

for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.

The phone cannot locate, on the TFTP

From Cisco Unified Operating System
server, the phone load file that is
Administration, make sure that the phone load file is
specified in the phone configuration file. on the TFTP server, and that the entry in the
configuration file is correct.

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Table 7-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Possible Explanation and Action

IP address released

The phone has been configured to release The phone remains idle until it is power cycled or you
its IP address.
reset the DHCP address. See the Network
Configuration Menu section on page 4-5 for details.

Load Auth Failed

The phone could not load a configuration Check that:

file.
A good version of the configuration file exists on
the applicable server.

The phone load file being downloaded has not

been altered or renamed.

The phone load type is compatible; for example,

you cannot place a DEV load configuration file
on a REL-signed phone.

Load ID incorrect

Load ID of the software file is of the

wrong type.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.

Load rejected HC

The application that was downloaded is

not compatible with the phones
hardware.

Occurs if you were attempting to install a version of

software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See the Firmware Versions Screen section on
page 7-10 to verify the phone setting.

Load Server is invalid

Indicates an invalid TFTP server

IP address or name in the Load Server
option.

The Load Server setting is not valid. The Load Server

specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).

No default router

No DNS server IP

DHCP or static configuration did not

specify a default router.

A name was specified but DHCP or static

IP configuration did not specify a DNS
server address.

If the phone has a static IP address, verify that the

default router has been configured. See the
Network Configuration Menu section on
page 4-5 section for details.

If you are using DHCP, the DHCP server has not

provided a default router. Check the DHCP server
configuration.

If the phone has a static IP address, verify that the

DNS server has been configured. See the
Network Configuration Menu section on
page 4-5 section for details.

If you are using DHCP, the DHCP server has not

provided a DNS server. Check the DHCP server
configuration.

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Table 7-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

Possible Explanation and Action

No CTL installed

A certificate trust list (CTL) file is not

installed in the phone.

Occurs if security is not configured. If security is

configured, because the CTL file does not exist on the
TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.

Programming Error

The phone failed during programming.

Attempt to resolve this error by power cycling the

phone. If the problem persists, contact Cisco
technical support for additional assistance.

SuccessfulMD5

The phone attempted an 802.1X

The phone achieved 802.1X authentication.
transaction and authentication achieved.

TFTP access error

TFTP server is pointing to a directory

that does not exist.

If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

If you are using static IP addresses, check

configuration of TFTP server. See the Network
Configuration Menu section on page 4-5 for
details on assigning a TFTP server.

TFTP file not found

The requested load file (.bin) was not

found in the TFTPPath directory.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.

TFTP error

The phone does not recognize an error

code provided by the TFTP server.

Contact the Cisco TAC.

TFTP server not

authorized

The specified TFTP server could not be

found in the phones CTL.

The DHCP server has the wrong configuration

file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.

If the phone is using a static IP address, the phone

may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.

If the TFTP server address is correct, there may

be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.

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Table 7-2

Status Messages on the Cisco Unified IP Phone (continued)

Message

Description

TFTP timeout

TFTP server did not respond.

Possible Explanation and Action

Network is busyThe errors should resolve

themselves when the network load reduces.

No network connectivity between the TFTP

server and the phoneVerify the network
connections.

TFTP server is downCheck configuration of

TFTP server.

Timed Out

Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not
but timed out to due the absence of an
configured on the switch.
authenticator.

Version error

The name of the phone load file is

incorrect.

XmlDefault.cnf.xml, or
Name of the configuration file.
.cnf.xml corresponding to
the phone device name

Make sure that the phone load file has the correct
name.
None. This is an informational message indicating the
name of the configuration file for the phone.

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 7-3
describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Status > Network Statistics.

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
Table 7-3

Network Statistics Message Information

Item

Description

Rx Frames

Number of packets received by the phone

Tx Frames

Number of packets sent by the phone

Rx Broadcasts

Number of broadcast packets received by the phone

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Table 7-3

Network Statistics Message Information (continued)

Item

Description

One of the following values:

Cause of the last reset of the phone

Initialized
TCP-timeout
CM-closed-TCP
TCP-Bad-ACK
CM-reset-TCP
CM-aborted-TCP
CM-NAKed
KeepaliveTO
Failback
Phone-Keypad
Phone-Re-IP
Reset-Reset
Reset-Restart
Phone-Reg-Rej
Load Rejected HC
CM-ICMP-Unreach
Phone-Abort
Elapsed Time

Amount of time that has elapsed since the phone last rebooted

Port 1

Link state and connection of the PC port (for example, Auto

100 Mb Full-Duplex means that the PC port is in a link-up
state and has auto-negotiated a full-duplex, 100-Mbps
connection)

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Table 7-3

Network Statistics Message Information (continued)

Item

Description

Port 2

Link state and connection of the Network port

IPv4

Information on the DHCP status. This includes the following

states:

CDP BOUND

CDP INIT

DHCP BOUND

DHCP DISABLED

DHCP INIT

DHCP INVALID

DHCP REBINDING

DHCP REBOOT

DHCP RENEWING

DHCP REQUESTING

DHCP RESYNC

DHCP UNRECOGNIZED

DHCP WAITING COLDBOOT TIMEOUT

SET DHCP COLDBOOT

SET DHCP DISABLED

DISABLED DUPLICATE IP

SET DHCP FAST

Firmware Versions Screen

The Firmware Versions screen displays information about the firmware version that is running on the
phone. Table 7-4 describes the information that is displayed on this screen.
To display the Firmware Version screen, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Firmware Versions.

To exit the Firmware Version screen, press the Exit softkey.

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Table 7-4

Firmware Version Information

Item

Description

Load File

Load file running on the phone

App Load ID

Identifies the JAR file running on the phone

JVM Load ID

Identifies the Java Virtual Machine (JVM) running on the

phone

OS Load ID

Identifies the operating system running on the phone

Boot Load ID

Identifies the factory-installed load running on the phone

Expansion Module 1

Identifies the load running on the Expansion Module(s), if

connected to the phone

Expansion Module 2
DSP Load ID

Identifies the digital signal processor (DSP) software

version used

Expansion Module Status Screen

The Expansion Module Status screen displays information about each Cisco Unified IP Phone
Expansion Module that is connected to the phone.
Table Table 7-5 explains the information that is displayed on this screen for each connected expansion
module. You can use this information to troubleshoot the expansion module, if necessary. In the
Expansion Module Stats screen, a statistic preceded by A is for the first expansion module. A statistic
preceded by B is for the second expansion module.
To display the Expansion Module Stats screen, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Expansion Module.

To exit the Expansion Module screen, press the Exit softkey.

Table 7-5

Expansion Module Statistics

Item

Description

Link State

Overall expansion module status

RX Discarded Bytes

Number of bytes discarded due to errors

RX Length Err

Number of packets discarded due to improper length

RX Checksum Err

Number of packets discarded due to invalid checksum

information

RX Invalid Message

Number of packets that have been discarded because a

message was invalid or unsupported

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Table 7-5

Expansion Module Statistics (continued)

Item

Description

TX Retransmit

Number of packets that have been retransmitted to the

expansion module

TX Buffer Full

Number of packets discarded because the expansion module

was not able to accept new messages

Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality
metrics in the following ways:

During callYou can view the call information by rapidly pressing the ? button twice.

After the callYou can view the call information captured during the last call by displaying the Call
Statistics screen.

Note

You can also remotely view the call statistics information by using a web browser to access the
Streaming Statistics web page. This web page contains additional RTCP statistics not available
on the phone. For more information about remote monitoring, see Chapter 8, Monitoring the
Cisco Unified IP Phone Remotely.

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice
stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops
even though the call is still connected. When the call resumes, a new voice packet stream begins, and the
new call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream, follow these steps:
Procedure
Step 1

Press the Settings button.

Step 2

Select Status.

Step 3

Select Call Statistics.

The Call Statistics screen displays these items:

Table 7-6

Call Statistics Items

Item

Description

Rcvr Codec

Type of voice stream received (RTP streaming audio from codec):

G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Sender Codec

Type of voice stream transmitted (RTP streaming audio from codec):

G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream

(RTP streaming audio).

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Table 7-6

Call Statistics Items (continued)

Item

Description

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice

stream.

Rcvr Packets

Number of RTP voice packets received since voice stream was

opened.
Note

Sender Packets

This number is not necessarily identical to the number of

RTP voice packets received since the call began because the
call might have been placed on hold.

Number of RTP voice packets transmitted since voice stream was

opened.
Note

This number is not necessarily identical to the number of

RTP voice packets transmitted since the call began because
the call might have been placed on hold.

Avg Jitter

Estimated average RTP packet jitter (dynamic delay that a packet

encounters when going through the network) observed since the
receiving voice stream was opened.

Max Jitter

Maximum jitter observed since the receiving voice stream was

opened.

Rcvr Discarded

Number of RTP packets in the receiving voice stream that have been
discarded (bad packets, too late, and so on).
Note

Rcvr Lost Packets

The phone will discard payload type 19 comfort noise

packets that are generated by Cisco Gateways, which will
increment this counter.

Missing RTP packets (lost in transit).

Voice Quality Metrics

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS)

for listening quality (LQK) that rates from 5 (excellent) to 1 (bad).
This score is based on audible concealment events due to frame loss
in the preceding 8-second interval of the voice stream. For more
information, see the Monitoring the Voice Quality of Calls section
on page 9-15.
Note

The MOS LQK score can vary based on the type of codec
that the Cisco Unified IP Phone uses.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the

voice stream.
These codecs provide the following maximum MOS LQK score
under normal conditions with no frame loss:

G.711 gives 4.5

G.722 gives 4.5

G.728/iLBC gives 3.9

G.729 A/AB gives 3.8

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Table 7-6

Call Statistics Items (continued)

Item

Description

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS

LQK scores.

Cumulative Conceal Ratio

Total number of concealment frames divided by total number of

speech frames received from start of the voice stream.

Interval Conceal Ratio

Ratio of concealment frames to speech frames in preceding

3-second interval of active speech. If using voice activity detection
(VAD), a longer interval might be required to accumulate 3 seconds
of active speech.

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from

the start of the voice stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment

events (lost frames) from the start of the voice stream.

Latency

Estimate of the network latency, expressed in milliseconds.

Represents a running average of the round-trip delay, measured
when RTCP receiver report blocks are received.

Network Protocol

Identifies the current Network ProtocolIPv4.

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Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:

Device information

Network configuration information

Network statistics

Device logs

Streaming statistics

This chapter describes the information that you can obtain from the phones web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see
Chapter 7, Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.
For more information about troubleshooting the Cisco Unified IP Phone, Chapter 9, Troubleshooting
and Maintenance.
This chapter includes these topics:

Accessing the Web Page for a Phone, page 8-2

Disabling and Enabling Web Page Access, page 8-3

Device Information, page 8-4

Network Configuration, page 8-5

Network Statistics, page 8-9

Device Logs, page 8-11

Streaming Statistics, page 8-11

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Accessing the Web Page for a Phone

Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note

If you cannot access the web page, it may be disabled. See the Disabling and Enabling Web Page
Access section on page 8-3 for more information.
Procedure

Step 1

Step 2

Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.

On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then
scroll to the IP Address option.

Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address

The web page for a Cisco Unified IP Phone includes these topics:

Device InformationDisplays device settings and related information for the phone. For more
information, see the Device Information section on page 8-4.

Network ConfigurationDisplays network configuration information and information about other

phone settings. For more information, see the Network Configuration section on page 8-5.

Network StatisticsIncludes the following hyperlinks, which provide information about network
traffic:
Ethernet InformationDisplays information about Ethernet traffic. For more information, see

the Network Statistics section on page 8-9.

Access (Port)Displays information about network traffic to and from the PC port on the

phone. For more information, see the Network Statistics section on page 8-9.
Network (Port)Displays information about network traffic to and from the network port on

the phone. For more information, see the Network Statistics section on page 8-9.

Device LogsIncludes the following hyperlinks, which provide information that you can use for
troubleshooting:
Console LogsIncludes hyperlinks to individual log files. For more information, see the

Device Logs section on page 8-11.

Core DumpsIncludes hyperlinks to individual dump files. For more information, see the

Device Logs section on page 8-11.

Status MessagesDisplays up to the 10 most recent status messages that the phone has

generated since it was last powered up. For more information, see the Device Logs section on
page 8-11.

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Disabling and Enabling Web Page Access

Debug DisplayDisplays debug messages that might be useful to Cisco TAC if you require

assistance with troubleshooting. For more information, see the Device Logs section on
page 8-11.
Streaming StatisticsIncludes the following hyperlinks

Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5Display a variety of streaming

statistics. For more information, see the Streaming Statistics section on page 8-11.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the Cisco Unified
Communications Manager User Options web pages.
To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications
Manager Administration.
Procedure
Step 1

Choose Device > Phone.

Step 2

Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3

Click the device name to open the Phone Configuration window for the device.

Step 4

Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,
choose Disabled.

Step 5

Click Update.

Note

Some features, such as Cisco Quality Report Tool, do not function properly without access to
the phone web pages. Disabling web access also affects any serviceability application that relies
on web access, such as CiscoWorks.

To enable web page access when it is disabled, see the preceding steps about disabling access. Follow
the same steps, but choose Enabled in Step 4 to enable the web page.

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Device Information

Device Information
The Device Information area on a phones web page displays device settings and related information for
the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the Accessing
the Web Page for a Phone section on page 8-2, and then click the Device Information hyperlink.
Table 8-1

Device Information Area Items

Item

Description

MAC Address

Media Access Control (MAC) address of the phone

Host Name

Unique, fixed name that is automatically assigned to the phone based on its MAC address

Phone DN

Directory number assigned to the phone

App Load ID

Identifier of the firmware running on the phone

Boot Load ID

Identifier of the factory-installed load running on the phone

Version

Version of the firmware running on the phone

Expansion Module 1

Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected
to the phone

Expansion Module 2

Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if
connected to the phone

Hardware Revision

Revision value of the phone hardware

Serial Number

Serial number of the phone

Model Number

Model number of the phone

Message Waiting

Indicates if there is a voice message waiting on any line for this phone

UDI

Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

Device TypeIndicates hardware type. For example, phone displays for all phone
models

Device DescriptionDisplays the name of the phone associated with the indicated
model type

Product IdentifierSpecifies the phone model

Version Identifier1Represents the hardware version of the phone

Serial NumberDisplays the phones unique serial number

Time

Time obtained from the Date/Time Group in Cisco Unified Communications Manager to
which the phone belongs

Time Zone

Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager
to which the phone belongs

Date

Date obtained from the Date/Time Group in Cisco Unified Communications Manager to
which the phone belongs

1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this
information.

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Network Configuration

Network Configuration
The Network Configuration area on a phones web page displays network configuration information and
information about other phone settings. Table 8-2 describes these items.
You can view and set many of these items from the Network Configuration Menu and the Device
Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, Configuring
Features, Templates, Services, and Users.
To display the Network Configuration area, access the web page for the phone as described in the
Accessing the Web Page for a Phone section on page 8-2, and then click the Network Configuration
hyperlink.
Table 8-2

Network Configuration Area Items

Item

Description

DHCP Server

IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the
phone obtains its IP address.

BOOTP Server

Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP)
server.

MAC Address

Media Access Control (MAC) address of the phone.

Host Name

Host name that the DHCP server assigned to the phone.

Domain Name

Name of the Domain Name System (DNS) domain in which the phone resides.

IP Address

Internet Protocol (IP) address of the phone.

Subnet Mask

Subnet mask used by the phone.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used by the phone.

Default Router 15

Default router used by the phone (Default Router 1) and optional backup routers (Default
Router 25).

DNS Server 15

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS
servers (DNS Server 25) used by the phone.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in
which the phone is a member.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Item

Description

Unified CM 15

Host names or IP addresses, in prioritized order, of the Cisco Unified Communications

Manager servers with which the phone can register. An item can also show the IP address
of an SRST router that is capable of providing limited Cisco Unified Communications
Manager functionality, if such a router is available.
For an available server, an item will show the Cisco Unified Communications Manager
server IP address and one of the following states:

ActiveCisco Unified Communications Manager server from which the phone is

currently receiving call-processing services.

StandbyCisco Unified Communications Manager server to which the phone

switches if the current server becomes unavailable.

BlankNo current connection to this Cisco Unified Communications Manager server.

An item may also include the Survivable Remote Site Telephony (SRST) designation,
which identifies an SRST router capable of providing Cisco Unified Communications
Manager functionality with a limited feature set. This router assumes control of call
processing if all other Cisco Unified Communications Manager servers become
unreachable. The SRST Cisco Unified Communications Manager always appears last in
the list of servers, even if it is active. You configure the SRST router address in the Device
Pool section in Cisco Unified Communications Manager Configuration window.
Information URL

URL of the help text that appears on the phone.

Directories URL

URL of the server from which the phone obtains directory information.

Messages URL

URL of the server from which the phone obtains message services.

Services URL

URL of the server from which the phone obtains Cisco Unified IP Phone services.

DHCP Enabled

Indicates whether DHCP is being used by the phone.

DHCP Address Released

Indicates the setting of the DHCP Address Released option on the phones Network
Configuration menu.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP server.

Idle URL

URL that the phone displays when the phone has not been used for the time specified by
Idle URL Time, and no menu is open.

Idle URL Time

Number of seconds that the phone has not been used and no menu is open before the XML
service specified by Idle URL is activated.

Proxy Server URL

URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of
the phone HTTP client and provides responses from the non-local host to the phone HTTP
client.

Authentication URL

URL that the phone uses to validate requests made to the phone web server.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Item

Description

SW Port Configuration

Speed and duplex of the switch port, where:

PC Port Configuration

AAuto Negotiate

10H10-BaseT/half duplex

10F10-BaseT/full duplex

100H100-BaseT/half duplex

100F100-BaseT/full duplex

No LinkNo connection to the switch port

Speed and duplex of the switch port, where:

AAuto Negotiate

10H10-BaseT/half duplex

10F10-BaseT/full duplex

100H100-BaseT/half duplex

100F100-BaseT/full duplex

No LinkNo connection to the PC port

TFTP Server 2

Backup TFTP server that the phone uses if the primary TFTP server is unavailable.

User Locale

User locale associated with the phone user. Identifies a set of detailed information to
support users, including language, font, date and time formatting, and alphanumeric
keyboard text information.

Network Locale

Network locale associated with the phone user. Identifies a set of detailed information to
support the phone in a specific location, including definitions of the tones and cadences
used by the phone.

Headset Enabled

Indicates whether the Headset button is enabled on the phone.

User Locale Version

Version of the user locale loaded on the phone.

Network Locale Version

Version of the network locale loaded on the phone.

PC Port Disabled

Indicates whether the PC port on the phone is enabled or disabled.

Speaker Enabled

Indicates whether the speakerphone is enabled on the phone.

GARP Enabled

Indicates whether the phone learns MAC addresses from Gratuitous ARP responses.

Video Capability Enabled

Indicates whether the phone can participate in video calls when connected to an
appropriately equipped PC.

Voice VLAN Enabled

Indicates whether the phone allows a device attached to the PC port to access the Voice
VLAN.

Auto Line Select

Indicates whether the phone shifts the call focus to incoming calls on all lines.

DSCP for Call Control

DSCP IP classification for call control signaling.

DSCP for Configuration

DSCP IP classification for any phone configuration transfer.

DSCP for Services

DSCP IP classification for phone-based services.

Security Mode

Displays the security mode that is set for the phone.

Web Access Enabled

Indicates whether web access is enabled (Yes) or disabled (No) for the phone.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Item

Description

Span to PC Port

Indicates whether the phone will forward packets transmitted and received on the network
port to the access port.

PC VLAN

VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC.

Forwarding Delay

Indicates whether the internal switch begins forwarding packets between the PC port and
switched port on the phone when the phone becomes active.

LLDP: PC Port

Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port.

LLDP-MED: SW Port

Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery

(LLDP-MED) is enabled on the switch port.

LLDP Power Priority

Advertises the phones power priority to the switch, enabling the switch to appropriately
provide power to the phones. Settings include:

Unknowndefault

Low

High

Critical

LLDP Asset ID

Identifies the asset ID assigned to the phone for inventory management.

CDP: PC Port

Indicates whether CDP is supported on the PC port (default is enabled).

Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA)
is connected to the PC port. CVTA does not work without CDP interaction with the phone.

CDP: SW Port

LLDP Power Priority

LLDP Asset ID

Note

When CDP is disabled in Cisco Unified Communications Manager, a warning is

displayed, indicating that disabling CDP on the PC port prevents CVTA from
working.

Note

The current PC and switch port CDP values are shown on the Settings menu.

Indicates whether CDP is supported on the switch port (default is enabled).

Enable CDP on the switch port for VLAN assignment for the phone, power
negotiation, QoS management, and 802.1x security.

Enable CDP on the switch port when the phone is connected to a Cisco switch.

Note

When CDP is disabled in Cisco Unified Communications Manager, a warning is

presented, indicating that CDP should be disabled on the switch port only if the
phone is connected to a non-Cisco switch.

Note

The current PC and switch port CDP values are shown on the Settings menu.

Advertises the phones power priority to the switch, enabling the switch to appropriately
provide power to the phones. Settings include:

Unknowndefault

Low

High

Critical

Identifies the asset ID assigned to the phone for inventory management.

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Network Statistics

Network Statistics
The following network statistics hyperlinks on a phones web page provide information about network
traffic on the phone. To display a network statistics area, access the web page for the phone as described
in the Accessing the Web Page for a Phone section on page 8-2.

Table 8-3

Ethernet InformationDisplays information about Ethernet traffic. Table 8-3 describes the items in
this area.

AccessDisplays information about network traffic to and from the PC port (10/100 PC) on the
phone. Table 8-4 describes the items in this area.

NetworkDisplays information about network traffic to and from the network port (10/100 SW) on
the phone. Table 8-4 describes the items in this area.

Ethernet Information Items

Item

Description

Tx Frames

Total number of packets transmitted by the phone

Tx broadcast

Total number of broadcast packets transmitted by the phone

Tx multicast

Total number of multicast packets transmitted by the phone

Tx unicast

Total number of unicast packets transmitted by the phone

Rx Frames

Total number of packets received by the phone

Rx broadcast

Total number of broadcast packets received by the phone

Rx multicast

Total number of multicast packets received by the phone

Rx unicast

Total number of unicast packets received by the phone

RxPacketNoDes

Total number of shed packets caused by no Direct Memory Access (DMA) descriptor

Table 8-4

Access Area and Network Items

Item

Description

Rx totalPkt

Total number of packets received by the phone

Rx crcErr

Total number of packets received with CRC failed

Rx alignErr

Total number of packets received between 64 and 1522 bytes in length that have a bad
Frame Check Sequence (FCS)

Rx multicast

Total number of multicast packets received by the phone

Rx broadcast

Total number of broadcast packets received by the phone

Rx unicast

Total number of unicast packets received by the phone

Rx shortErr

Total number of FCS error packets or Align error packets received that are less than 64
bytes in size

Rx shortGood

Total number of good packets received that are less than 64 bytes size

Rx longGood

Total number of good packets received that are greater than 1522 bytes in size

Rx longErr

Total number of FCS error packets or Align error packets received that are greater than
1522 bytes in size

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Network Statistics

Table 8-4

Access Area and Network Items (continued)

Item

Description

Rx size64

Total number of packets received, including bad packets, that are between 0 and 64 bytes
in size

Rx size65 to127

Total number of packets received, including bad packets, that are between 65 and 127
bytes in size

Rx size128 to255

Total number of packets received, including bad packets, that are between 128 and 255
bytes in size

Rx size256 to511

Total number of packets received, including bad packets, that are between 256 and 511
bytes in size

Rx size512 to1023

Total number of packets received, including bad packets, that are between 512 and 1023
bytes in size

Rx size1024 to1518

Total number of packets received, including bad packets, that are between 1024 and 1518
bytes in size

Rx tokenDrop

Total number of packets dropped due to lack of resources (for example, FIFO overflow)

Tx excessDefer

Total number of packets delayed from transmitting due to medium being busy

Tx lateCollision

Number of times that collisions occurred later than 512 bit times after the start of packet
transmission

Tx totalGoodPkt

Total number of good packets (multicast, broadcast, and unicast) received by the phone

Tx Collisions

Total number of collisions that occurred while a packet was being transmitted

Tx excessLength

Total number of packets not transmitted because the packet experienced 16 transmission
attempts

Tx broadcast

Total number of broadcast packets transmitted by the phone

Tx multicast

Total number of multicast packets transmitted by the phone

LLDP FramesOutTotal

Total number of LLDP frames sent out from the phone

LLDP AgeoutsTotal

Total number of LLDP frames that have been time out in cache

LLDP FramesDiscardedTotal

Total number of LLDP frames that are discarded when any of the mandatory TLVs is
missing or out of order or contains out of range string length.

LLDP FramesInErrorsTotal

Total number of LLDP frames that received with one or more detectable errors

LLDP FramesInTotal

Total number of LLDP frames received on the phone.

LLDP TLVDiscardedTotal

Total number of LLDP TLVs that are discarded.

LLDP TLVUnrecognizedTotal

Total number of LLDP TLVs that are not recognized on the phone.

CDP Neighbor Device ID

Identifier of a device connected to this port discovered by CDP protocol.

CDP Neighbor IP Address

IP address of the neighbor device discovered by CDP protocol.

CDP Neighbor Port

Neighbor device port to which the phone is connected discovered by CDP protocol.

LLDP Neighbor Device ID

Identifier of a device connected to this port discovered by LLDP protocol.

LLDP Neighbor IP Address

IP address of the neighbor device discovered by LLDP protocol.

LLDP Neighbor Port

Neighbor device port to which the phone is connected discovered by LLDP protocol.

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Device Logs

Device Logs
The following device logs hyperlinks on a phones web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the Accessing the Web Page for a Phone section on page 8-2.

Console LogsIncludes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.

Core DumpsIncludes hyperlinks to individual dump files. The core dump files include data from
a phone crash.

Status MessagesDisplays up to the 10 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the phone. Table 7-2 describes the status messages that can appear.

Debug DisplayDisplays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.

Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phones web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use two or three stream. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the Accessing
the Web Page for a Phone section on page 8-2, and then click the Stream 1, the Stream 2, the Stream
3, the Stream 4, or the Stream 5 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Table 8-5

Streaming Statistics Area Items

Item

Description

Remote Address

IP address and UDP port of the destination of the stream.

Local Address

IP address and UPD port of the phone.

Start Time

Internal time stamp indicating when Cisco Unified Communications Manager requested
that the phone start transmitting packets.

Stream Status

Indication of whether streaming is active or not.

Host Name

Unique, fixed name that is automatically assigned to the phone based on its MAC address.

Sender Packets

Total number of RTP data packets transmitted by the phone since starting this connection.
The value is 0 if the connection is set to receive only mode.

Sender Octets

Total number of payload octets transmitted in RTP data packets by the phone since starting
this connection. The value is 0 if the connection is set to receive only mode.

Sender Codec
Sender Reports Sent

Type of audio encoding used for the transmitted stream.

1

Sender Report Time Sent

Number of times the RTCP Sender Report have been sent.

1

Internal time stamp indication when the last RTCP Sender Report was sent.

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Streaming Statistics

Table 8-5

Streaming Statistics Area Items (continued)

Item

Description

Rcvr Lost Packets

Total number of RTP data packets that have been lost since starting receiving data on this
connection. Defined as the number of expected packets less the number of packets actually
received, where the number of received packets includes any that are late or duplicate. The
value displays as 0 if the connection was set to send-only mode.

Avg Jitter

Estimate of mean deviation of the RTP data packet inter-arrival time, measured in
milliseconds. The value displays as 0 if the connection was set to send-only mode.

Rcvr Codec

Type of audio encoding used for the received stream.

Rcvr Reports Sent

Rcvr Report Time Sent

Number of times the RTCP Receiver Reports have been sent.

1

Internal time stamp indication when a RTCP Receiver Report was sent.

Rcvr Packets

Total number of RTP data packets received by the phone since starting receiving data on
this connection. Includes packets received from different sources if this is a multicast call.
The value displays as 0 if the connection was set to send-only mode.

Rcvr Octets

Total number of payload octets received in RTP data packets by the device since starting
reception on the connection. Includes packets received from different sources if this is a
multicast call. The value displays as 0 if the connection was set to send-only mode.

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS) for listening quality
(LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment
events due to frame loss in the preceding 8-second interval of the voice stream. For more
information, see the Monitoring the Voice Quality of Calls section on page 9-15.
Note

The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal conditions
with no frame loss:

G.711 gives 4.5

G.722 gives 4.5

G.728/iLBC gives 3.9

G.729 A/AB gives 3.8

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cumulative Conceal Ratio

Total number of concealment frames divided by total number of speech frames received
from start of the voice stream.

Interval Conceal Ratio

Ratio of concealment frames to speech frames in preceding 3-second interval of active

speech. If using voice activity detection (VAD), a longer interval might be required to
accumulate 3 seconds of active speech.

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from the start of the voice
stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment events (lost frames) from
the start of the voice stream.

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Streaming Statistics

Table 8-5

Streaming Statistics Area Items (continued)

Item
Latency

Description
1

Estimate of the network latency, expressed in milliseconds. Represents a running average

of the round-trip delay, measured when RTCP receiver report blocks are received.

Max Jitter

Maximum value of instantaneous jitter, in milliseconds.

Sender Size

RTP packet size, in milliseconds, for the transmitted stream.

Sender Reports Received

Number of times RTCP Sender Reports have been received.

Sender Report Time

Received1

Last time at which an RTCP Sender Report was received.

Rcvr Size

RTP packet size, in milliseconds, for the received stream.

Rcvr Discarded
Rcvr Reports Received

RTP packets received from network but discarded from jitter buffers.
1

Number of times RTCP Receiver Reports have been received.

Rcvr Report Time Received

Last time at which an RTCP Receiver Report was received.

Voice Quality Metrics

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS) for listening quality
(LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment
events due to frame loss in the preceding 8-second interval of the voice stream. For more
information, see the Monitoring the Voice Quality of Calls section on page 9-15.
The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone
uses.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal conditions
with no frame loss:

G.711 gives 4.5

G.722 gives 4.5

G.728/iLBC gives 3.9

G.729 A/AB gives 3.8

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.

Cmltve Conceal Ratio

Total number of concealment frames divided by total number of speech frames received
from start of the voice stream.

Interval Conceal Ratio

Ratio of concealment frames to speech frames in preceding 3-second interval of active

speech. If using voice activity detection (VAD), a longer interval might be required to
accumulate 3 seconds of active speech.

Max Conceal Ratio

Highest interval concealment ratio from start of the voice stream.

Conceal Secs

Number of seconds that have concealment events (lost frames) from the start of the voice
stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment events (lost frames) from
the start of the voice stream.

1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

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Streaming Statistics

Related Topics

Configuring Settings on the Cisco Unified IP Phone chapter

Configuring Features, Templates, Services, and Users chapter

Call Statistics Screen section on page 7-12

Monitoring the Voice Quality of Calls section on page 9-15

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Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems with your Cisco
Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your
phone.
For additional troubleshooting information, refer to the Using the 79xx Status Information For
Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the Obtaining Documentation, Obtaining
Support, and Security Guidelines section on page xiii.
This chapter includes these topics:

Resolving Startup Problems, page 9-1

Cisco Unified IP Phone Resets Unexpectedly, page 9-6

Troubleshooting Cisco Unified IP Phone Security, page 9-8

General Troubleshooting Tips, page 9-9

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-12

Resetting or Restoring the Cisco Unified IP Phone, page 9-13

Using the Quality Report Tool, page 9-14

Monitoring the Voice Quality of Calls, page 9-15

Where to Go for More Troubleshooting Information, page 9-17

Cleaning the Cisco Unified IP Phone, page 9-17

Resolving Startup Problems

After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified
Communications Manager, the phone should start up as described in the Verifying the Phone Startup
Process section on page 3-11. If the phone does not start up properly, see the following sections for
troubleshooting information:

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager, page 9-2

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6

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Resolving Startup Problems

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process
When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process as described in Verifying the Phone Startup Process section on page 3-11 and
the LCD screen should display information. If the phone does not go through the startup process, the
cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone
may not be functional.
To determine whether the phone is functional, follow these suggestions to systematically eliminate these
other potential problems:
1.

Verify that the network port is functional:

Exchange the Ethernet cables with cables that you know are functional.
Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this

network port to verify the port is active.

Connect the Cisco Unified IP Phone that will not start up to a different network port that is

known to be good.
Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,

eliminating the patch panel connection in the office.

2.

Verify that the phone is receiving power:

If you are using external power, verify that the electrical outlet is functional.
If you are using in-line power, use the external power supply instead.
If you are using the external power supply, switch with a unit that you know to be functional.

3.

If the phone still does not start up properly, power up the phone with the handset off-hook. When
the phone is powered up in this way, it attempts to launch a backup software image.

4.

If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see the Performing a Factory Reset section on page 9-14.

If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any
characters after at least five minutes, contact a Cisco technical support representative for additional
assistance.

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified
Communications Manager
If the phone proceeds past the first stage of the startup process (LED buttons flashing on and off) but
continues to cycle through the messages displaying on the LCD screen, the phone is not starting up
properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it has
registered with a Cisco Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start up properly:

Identifying Error Messages, page 9-3

Checking Network Connectivity, page 9-3

Verifying TFTP Server Settings, page 9-3

Verifying IP Addressing and Routing, page 9-3

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Resolving Startup Problems

Verifying DNS Settings, page 9-4

Verifying Cisco Unified Communications Manager Settings, page 9-4

Cisco CallManager and TFTP Services Are Not Running, page 9-4

Creating a New Configuration File, page 9-5

Checking Network Connectivity, page 9-3

In addition, problems with security may prevent the phone from starting up properly. See the
Troubleshooting Cisco Unified IP Phone Security section on page 9-8 for more information.

Identifying Error Messages

As the phone cycles through the startup process, you can access status messages that might provide you
with information about the cause of a problem. See the Status Messages Screen section on page 7-3
for instructions about accessing status messages and for a list of potential errors, their explanations, and
their solutions.

Checking Network Connectivity

If the network is down between the phone and the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly. Ensure that the network is currently running.

Verifying TFTP Server Settings

You can determine the IP address of the TFTP server used by the phone by pressing the Settings button
on the phone, choosing Network Configuration > IPv4 and scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP
Server 1 option. See the Network Configuration Menu section on page 4-5.
If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check
the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the
phone was recently moved from one location to another. See the Network Configuration Menu section
on page 4-5 for instructions.

Verifying IP Addressing and Routing

You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter
these values manually.
On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at
the following options:

DHCP ServerIf you have assigned a static IP address to the phone, you do not need to enter a value
for the DHCP Server option. However, if you are using a DHCP server, this option must have a value.
If it does not, check your IP routing and VLAN configuration. Refer to the Troubleshooting Switch
Port and Interface Problems document, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml

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IP Address, Subnet Mask, Default RouterIf you have assigned a static IP address to the phone,
you must manually enter settings for these options. See the Network Configuration Menu section
on page 4-5 for instructions.

If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the
Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document,
available at this URL: http://www.cisco.com/warp/customer/473/100.html#41

Verifying DNS Settings

If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you
must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on
the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option. You should also
verify that there is a CNAME entry in the DNS server for the TFTP server and for the
Cisco Unified Communications Manager system.
You must also ensure that DNS is configured to do reverse look-ups.

Verifying Cisco Unified Communications Manager Settings

On the Cisco Unified IP Phone, press the Settings button, choose Device Configuration, and look at the
Unified CM Configuration options. The Cisco Unified IP Phone attempts to open a TCP connection to
all the Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain IP addresses or show
Active or Standby, the phone is not properly registered with Cisco Unified Communications Manager.
See the Checking Network Connectivity section on page 9-3 for tips on resolving this problem.

Cisco CallManager and TFTP Services Are Not Running

If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly.
However, in such a situation, it is likely that you are experiencing a system-wide failure, and other
phones and devices are unable to start up properly.
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone
calls will be affected. If the TFTP service is not running, many devices will not be able to start up
successfully.
To start a service, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.

Step 2

Choose Tools > Control Center - Feature Services.

Step 3

Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.

Step 4

If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.

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Resolving Startup Problems

Note

A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.

Creating a New Configuration File

If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1

From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.

Step 2

Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

Step 3

Add the phone back to the Cisco Unified Communications Manager database. See the Adding Phones
to the Cisco Unified Communications Manager Database section on page 2-8 for details.

Step 4

Power cycle the phone.

Note

When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phones directory number or numbers remain in the Cisco Unified Communications Manager
database. They are called unassigned DNs and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers.
Refer to Cisco Unified Communications Manager Administration Guide for more information.

Changing the buttons on a phone button template, or assigning a different phone button template to
a phone, may result in directory numbers that are no longer accessible from the phone. The directory
numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but
there is no button on the phone with which calls can be answered. These directory numbers should
be removed from the phone and deleted if necessary.

Registering the Phone with Cisco Unified Communications Manager

A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone has been added to the server or if auto-registration is enabled. Review the information and
procedures in the Adding Phones to the Cisco Unified Communications Manager Database section on
page 2-8 to ensure that the phone has been added to the Cisco Unified Communications Manager
database.
To verify that the phone is in the Cisco Unified Communications Manager database, choose Device >
Phone > Find from Cisco Unified Communications Manager Administration to search for the phone
based on its MAC Address. For information about determining a MAC address, see the Determining
the MAC Address for a Cisco Unified IP Phone section on page 2-13.
If the phone is already in the Cisco Unified Communications Manager database, its configuration file
may be damaged. See the Creating a New Configuration File section on page 9-5 for assistance.

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Cisco Unified IP Phone Resets Unexpectedly

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address

If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same
network or VLAN as the DHCP server, or the switch port to which the phone is connected may be
disabled. Make sure that the network or VLAN to which the phone is connected has access to the DHCP
server, and make sure that the switch port is enabled.

Cisco Unified IP Phone Resets Unexpectedly

If users report that their phones are resetting during calls or while idle on their desk, you should
investigate the cause. If the network connection and Cisco Unified Communications Manager
connection are stable, a Cisco Unified IP Phone should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified
Communications Manager. These sections can help you identify the cause of a phone resetting in your
network:

Verifying the Physical Connection, page 9-6

Identifying Intermittent Network Outages, page 9-6

Verifying DHCP Settings, page 9-7

Checking Static IP Address Settings, page 9-7

Verifying the Voice VLAN Configuration, page 9-7

Verifying that the Phones Have Not Been Intentionally Reset, page 9-7

Eliminating DNS or Other Connectivity Errors, page 9-7

Verifying the Physical Connection

Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example,
check whether the particular port or switch to which the phone is connected is down and that the switch
is not rebooting. Also make sure that there are no cable breaks.

Identifying Intermittent Network Outages

Intermittent network outages affect data and voice traffic differently. Your network might have been
experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify
that packets are received and transmitted. However, voice traffic cannot recapture lost packets. Rather
than retransmitting a lost network connection, the phone resets and attempts to reconnect its network
connection.
If you are experiencing problems with the voice network, you should investigate whether an existing
problem is simply being exposed.

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Cisco Unified IP Phone Resets Unexpectedly

Verifying DHCP Settings

The following suggestions can help you determine if the phone has been properly configured to use
DHCP:
1.

Verify that you have properly configured the phone to use DHCP. See the Network Configuration
Menu section on page 4-5 for more information.

2.

Verify that the DHCP server has been set up properly.

3.

Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.

Checking Static IP Address Settings

If the phone has been assigned a static IP address, verify that you have entered the correct settings. See
the Network Configuration Menu section on page 4-5 for more information.

Verifying the Voice VLAN Configuration

If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following
extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do
not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the
Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2-2 for
details.

Verifying that the Phones Have Not Been Intentionally Reset

If you are not the only administrator with access to Cisco Unified Communications Manager, you should
verify that no one else has intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from Cisco Unified
Communications Manager to reset by pressing the Settings button on the phone and choosing Status >
Network Statistics. If the phone was recently reset one of these messages appears:

Reset-ResetPhone closed due to receiving a Reset/Reset from Cisco Unified Communications

Manager Administration.

Reset-RestartPhone closed due to receiving a Reset/Restart from Cisco Unified Communications

Manager Administration.

Eliminating DNS or Other Connectivity Errors

If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors:
Procedure
Step 1

Use the Erase softkey to reset phone settings to their default values. See the Resetting or Restoring the
Cisco Unified IP Phone section on page 9-13 for details.

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Troubleshooting Cisco Unified IP Phone Security

Step 2

Modify DHCP and IP settings:

a.

Disable DHCP. See the Network Configuration Menu section on page 4-5 for instructions.

b.

Assign static IP values to the phone. See the Network Configuration Menu section on page 4-5 for
instructions. Use the same default router setting used for other functioning Cisco Unified IP Phones.

c.

Assign a TFTP server. See the Network Configuration Menu section on page 4-5 for instructions.
Use the same TFTP server used for other functioning Cisco Unified IP Phones.

Step 3

On the Cisco Unified Communications Manager server, verify that the local host files have the correct
Cisco Unified Communications Manager server name mapped to the correct IP address.

Step 4

From Cisco Unified Communications Manager, choose System > Server and verify that the server is
referred to by its IP address and not by its DNS name.

Step 5

From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a
MAC address, see the Determining the MAC Address for a Cisco Unified IP Phone section on
page 2-13.

Step 6

Power cycle the phone.

Checking Power Connection

In most cases, a phone will restart if it powers up by using external power but loses that connection and
switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to
an external power supply.

Troubleshooting Cisco Unified IP Phone Security

Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone.
For information relating to the solutions for any of these issues, and for additional troubleshooting
information about security and encryption, refer to Cisco Unified Communications Manager Security
Guide.
Table 9-1

Cisco Unified IP Phone Security Troubleshooting

Problem

Possible Cause

Device authentication error.

CTL file does not have a Cisco Unified Communications Manager certificate or
has an incorrect certificate.

Phone cannot authenticate CTL file.

The security token that signed the updated CTL file does not exist in the CTL
file on the phone.

Phone cannot authenticate any of the

configuration files other than the CTL file.

Bad TFTP record.

Phone reports TFTP authorization failure.

Phone does not register with Cisco Unified

Communications Manager.

The TFTP address for the phone does not exist in the CTL file.

If you created a new CTL file with a new TFTP record, the existing CTL
file on the phone may not contain a record for the new TFTP server.

The CTL file does not contain the correct information for the Cisco
Unified Communications Manager server.

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General Troubleshooting Tips

Table 9-1

Cisco Unified IP Phone Security Troubleshooting (continued)

Problem

Possible Cause

Phone does not request signed configuration The CTL file does not contain any TFTP entries with certificates.
files.
802.1X Enabled on Phone but Not Authenticating

Phone cannot obtain a DHCP-assigned IP

address
Phone does not register with Cisco Unified
Communications Manager
Phone status display as Configuring IP or
Registering

These errors typically indicate that 802.1X is enabled on the phone, but the
phone is unable to authenticate.
1.

Verify that you have properly configured the required components

Supporting 802.1X Authentication on Cisco Unified IP Phones section
on page 1-15.

2.

Confirm that the shared secret is configured on the phone (see the Security
Configuration Menu section on page 4-22 for more information).

802.1X Authentication Status displays as

Held (see the 802.1X Authentication and
Status section on page 4-30).

If the shared secret is configured, verify that you have the same shared

secret entered on the authentication server.

Status menu displays 802.1x status as

Failed (see the Call Statistics Screen
section on page 7-12).

If the shared secret is not configured, enter it, and ensure that it

matches the one on the authentication server.

802.1X Not Enabled

Phone cannot obtain a DHCP-assigned IP

address
Phone does not register with Cisco Unified
Communications Manager

These errors typically indicate that 802.1X is not enabled on the phone. To
enable it, see the Security Configuration Menu section on page 4-22 for
information on enabling 802.1X on the phone.

Phone status display as Configuring IP or

Registering
802.1X Authentication Status displays as
Disabled (see the 802.1X Authentication
and Status section on page 4-30).
Status menu displays DHCP status as timing
out (see the Call Statistics Screen section
on page 7-12).
Factory Reset Deleted 802.1X Shared Secret

Phone cannot obtain a DHCP-assigned IP

address
Phone does not register with Cisco Unified
Communications Manager
Phone status display as Configuring IP or
Registering
Cannot access phone menus to verify
802.1X status

These errors typically indicate that the phone has completed a factory reset
while 802.1X was enabled. A factory reset deletes the shared secret, which is
required for 802.1X authentication and network access. To resolve this, you
have two options:

Temporarily disable 802.1X on the switch.

Temporarily move the phone to a network environment that is not using

802.1X authentication.

Once the phone starts up normally in one of these conditions, you can access
the 802.1X configuration menus and re-enter the shared secret.

General Troubleshooting Tips

Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone.

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Table 9-2

Cisco Unified IP Phone Troubleshooting

Summary

Explanation

Connecting a Cisco Unified IP Phone to

another Cisco Unified IP Phone/

Cisco does not support connecting an IP phone to another IP phone through the
PC port. Each IP phone should directly connect to a switch port. If phones are
connected together in a line (by using the PC port), the phones will not work.

Poor quality when calling digital cell

phones using the G.729 protocol.

In Cisco Unified Communications Manager, you can configure the network to

use the G.729 protocol (the default is G.711). When using G.729, calls between
an IP phone and a digital cellular phone will have poor voice quality. Use G.729
only when absolutely necessary.

Prolonged broadcast storms cause

A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice
IP phones to reset, or be unable to make or VLAN may cause IP phones to reset, lose an active call, or be unable to initiate
or answer a call. Phones may not come up until a broadcast storm ends.
answer a call.
Moving a network connection from the
phone to a workstation.

If you are powering your phone through the network connection, you must be
careful if you decide to unplug the phones network connection and plug the
cable into a desktop computer.

Caution

The computers network card cannot receive power through the

network connection; if power comes through the connection, the
network card can be destroyed. To protect a network card, wait 10
seconds or longer after unplugging the cable from the phone before
plugging it into a computer. This delay gives the switch enough time
to recognize that there is no longer a phone on the line and to stop
providing power to the cable.

Changing the telephone configuration.

By default, the network configuration options are locked to prevent users from
making changes that could impact their network connectivity. You must unlock
the network configuration options before you can configure them. See the
Unlocking and Locking Options section on page 4-3 for details.

Phone resetting.

The phone resets when it loses contact with the Cisco Unified Communications
Manager software. This lost connection can be due to any network connectivity
disruption, including cable breaks, switch outages, and switch reboots.

LCD display issues.

If the display appears to have rolling lines or a wavy pattern, it might be

interacting with certain types of older fluorescent lights in the building.
Moving the phone away from the lights, or replacing the lights, should resolve
the problem.

Dual-Tone Multi-Frequency (DTMF)

delay.

When you are on a call that requires keypad input, if you press the keys too
quickly, some of them might not be recognized.

Codec mismatch between the phone and

another device.

The RxType and the TxType statistics show the codec that is being used for a
conversation between this Cisco Unified IP phone and the other device. The
values of these statistics should match. If they do not, verify that the other
device can handle the codec conversation, or that a transcoder is in place to
handle the service.
See the Call Statistics Screen section on page 7-12 for information about
displaying these statistics.

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Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Sound sample mismatch between the

phone and another device.

The RxSize and the TxSize statistics show the size of the voice packets that are
being used in a conversation between this Cisco Unified IP phone and the other
device. The values of these statistics should match.
See the Call Statistics Screen section on page 7-12 for information about
displaying these statistics.

Gaps in voice calls.

Check the AvgJtr and the MaxJtr statistics. A large variance between these
statistics might indicate a problem with jitter on the network or periodic high
rates of network activity.
See the Call Statistics Screen section on page 7-12 for information about
displaying these statistics.

Loopback condition.

A loopback condition can occur when the following conditions are met:

The SW Port Configuration option in the Network Configuration menu on

the phone is set to 10 Half
(10-BaseT / half duplex)

The phone receives power from an external power supply

The phone is powered down (the power supply is disconnected)

In this case, the switch port on the phone can become disabled and the
following message will appear in the switch console log:
HALF_DUX_COLLISION_EXCEED_THRESHOLD
To resolve this problem, re-enable the port from the switch.
One-way audio.

When at least one person in a call does not receive audio, IP connectivity
between phones is not established. Check the configurations in routers and
switches to ensure that IP connectivity is properly configured.

Peer Firmware Sharing fails.

If the Peer Firmware Sharing fails, the phone will default to using the TFTP
server to download firmware. Access the log messages stored on the remote
logging machine to help debug the Peer Firmware Sharing feature.
Note

Cisco VT Advantage/Unified Video

Advantage (CVTA)

These log messages are different than the log messages sent to the
phone log.

If you are having problems getting CVTA to work, make sure that the PC Port
is enabled, and that CDP is enabled on the PC port.
See Network Configuration Menu, page 4-5 for more information.

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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Phone call cannot be established

The phone does not have a DHCP IP address, is unable to register to Cisco
Unified Communications Manager, and shows a Configuring IP or Registering
message.
Verify the following:

Call established with the iLBC protocol

does not show that the iLBC codec is
being used

1.

The Ethernet cable is attached.

2.

The Cisco CallManager service is running on the Cisco Unified

Communications Manager server.

3.

Both phones are registered to the same Cisco Unified Communications

Manager.

4.

Audio server debug and capture logs are enabled for both phones. If
needed, enable Java debug.

Call statistics display does not show iLBC as the receiver/sender codec.
1.

Check the following by using Cisco Unified Communications Manager

Administration:
Both phones are in the iLBC device pool.
The iLBC device pool is configured with the iLBC region.
The iLBC region is configured with the iLBC codec.

2.

Capture a sniffer trace between the phone and Cisco Unified

Communications Manager and verify that SCCP messages,
OpenReceiveChannel, and StationMediaTransmit messages have media
payload type value equal to 86. If so, the problem is with the phone;
otherwise, the problem is with the Cisco Unified Communications
Manager configuration.

3.

Enable audio server debug and capture logs from both phones. If needed,
enable Java debug.

General Troubleshooting Tips for the Cisco Unified IP Phone

Expansion Module
Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Module 7914.
Table 9-3

Problem

Cisco Unified IP Phone Expansion Module 7914 Troubleshooting

Solution

No display on the Cisco Unified IP Phone Verify that all of the cable connections are correct.
Expansion Module.
Verify that you have power to the Cisco Unified IP Phone Expansion Module

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Table 9-3

Cisco Unified IP Phone Expansion Module 7914 Troubleshooting (continued)

Problem

Solution

Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module is configured in
IP Phone Expansion Module are all red.
Cisco Unified Communications Manager.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module are
all amber.

Verify that the Cisco Unified IP Phone Expansion Module is configured in

Cisco Unified Communications Manager.

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

Performing a Basic Reset, page 9-13

Performing a Factory Reset, page 9-14

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4

Basic Reset Methods

Operation

Performing

Explanation

Restart phone

Press the Services, Settings, or Directories

button and then press **#**.

Resets any user and network configuration changes

that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.

Erase softkey

From the Settings menu, unlock phone

Resets user and network configuration settings to
options (see the Unlocking and Locking
their default values, deletes the CTL file from the
Options section on page 4-3). Then press the phone, and restarts the phone.
Erase softkey.
From the Network Configuration menu,
unlock phone options (see the Unlocking and
Locking Options section on page 4-3). Then
press the Erase softkey.

Resets network configuration settings to their

default values and resets the phone. (This method
causes DHCP to reconfigure the IP address of the
phone.)

From the Security Configuration menu,

Deletes the CTL file from the phone and restarts the
unlock phone options (see the Unlocking and phone.
Locking Options section on page 4-3). Then
press the Erase softkey.

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Using the Quality Report Tool

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:

CTL fileErased

LSCErased

User configuration settingsReset to default values

Network configuration settingsReset to default values

Call historiesErased

Locale informationReset to default values

Phone applicationErased (phone recovers by loading the term62.default.loads file or the

term42.default.loads file, depending on the phone model)

Before you perform a factory reset, ensure that the following conditions are met:

The phone must be on a DHCP-enabled network.

A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

The term62.default.loads file or the term42.default.loads and the files specified in that file should
be available on the TFTP server that is specified by the DHCP packet.

To perform a factory reset of a phone, perform the following steps:

Procedure
Step 1

Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.

Step 2

While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.

Step 3

Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not
take place.
After you press these keys, the line buttons on the phone flash red, and the phone goes through the
factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.

Using the Quality Report Tool

The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco
Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager
installation.

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Monitoring the Voice Quality of Calls

You can configure users Cisco Unified IP Phones with QRT. When you do so, users can report problems
with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco
Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook
states.
When a user presses the QRT softkey, a list of problem categories appears. The user selects the
appropriate problem category, and this feedback is logged in an XML file. Actual information logged
depends on the user selection, and whether the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to Cisco Unified Communications Manager Features and
Services Guide.

Monitoring the Voice Quality of Calls

To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP
Phones use these statistical metrics that are based on concealment events. The DSP plays concealment
frames to mask frame loss in the voice packet stream.

Concealment Ratio metricsShow the ratio of concealment frames over total speech frames. An
interval conceal ratio is calculated every 3 seconds.

Concealed Second metricsShow the number of seconds in which the DSP plays concealment
frames due to lost frames. A severely concealed second is a second in which the DSP plays more
than five percent concealment frames.

MOS-LQK metricsUse a numeric score to estimate the relative voice listening quality. The Cisco
Unified IP Phone calculates the mean opinion score (MOS) for listening quality (LQK) based
audible concealment events due to frame loss in the preceding 8 seconds, and includes perceptual
weighting factors such as codec type and frame size.
MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice Transmission Quality
(CVTQ) index. Depending on the MOS LQK version number, these scores might be compliant with
the International Telecommunications Union (ITU) standard P.564. This standard defines evaluation
methods and performance accuracy targets that predict listening quality scores based on observation
of actual network impairment.

Note

Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS
LQK scores project a human-weighted version of the same information on a scale from 5 (excellent)
to 1 (bad) for measuring listening quality.
Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal.
Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that
degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen
(see the Call Statistics Screen section on page 7-12) or remotely by using Streaming Statistics (see the
Monitoring the Cisco Unified IP Phone Remotely chapter).

Using Voice Quality Metrics

To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero
packet loss and use the metrics as a baseline for comparison.

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Monitoring the Voice Quality of Calls

It is important to distinguish significant changes from random changes in metrics. Significant changes
are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Conceal Ratio changes should indicate greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following
codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss:

Note

G.711 gives 4.5

G.722 gives 4.5

G.728/iLBC gives 3.9

G.729 A/AB gives 3.8

CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not defined the extension of
the technique to wideband. Therefore, MOS scores that correspond to G.711 performance are
reported for G.722 calls to allow basic quality monitoring, rather than not reporting an MOS score.

Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ allows basic
quality classifications to be indicated as good/normal or bad/abnormal. Calls with high scores
(approximately 4.5) indicate high quality/low packet loss, and lower scores (approximately 3.5)
indicate low quality/high packet loss.

Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both
wideband and narrowband calls.

A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no
loss.

Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 9-5 for general
troubleshooting information:
Table 9-5

Changes to Voice Quality Metrics

Metric Change

Condition

MOS LQK scores decrease

significantly

Network impairment from packet loss or high jitter:

Average MOS LQK decreases could indicate widespread

and uniform impairment.

Individual MOS LQK decreases indicate bursty

impairment.

Cross-check with Conceal Ratio and Conceal Seconds for

evidence of packet loss and jitter.
MOS LQK scores decrease
significantly

Conceal Ratio and Conceal

Seconds increase significantly

Check to see if the phone is using a different codec than

expected (RxType and TxType).

Check to see if the MOS LQK version changed after a

firmware upgrade.

Network impairment from packet loss or high jitter.

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Where to Go for More Troubleshooting Information

Table 9-5

Changes to Voice Quality Metrics

Metric Change
Conceal Ratio is near or at zero,
but the voice quality is poor.

Condition

Noise or distortion in the audio channel such as echo or

audio levels.

Tandem calls that undergo multiple encode/decode such as

calls to a cellular network or calling card network.

Acoustic problems coming from a speakerphone,

handsfree cellular phone or wireless headset.

Check packet transmit (TxCnt) and packet receive (RxCnt)

counters to verify that voice packets are flowing.

Note

Voice quality metrics do not account for noise or distortion, only frame loss.

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com
web sites can provide you with more tips. Choose from the sites available for your access level.

Cisco Unified IP Phone Troubleshooting Resources:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html

Cisco Products and Services (Technical Support and Documentation):

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_
category_home.html

Cleaning the Cisco Unified IP Phone

To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD
screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics,
liquids and powders can damage the components and cause failures.

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Cleaning the Cisco Unified IP Phone

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A P P E N D I X

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:

How Users Obtain Support for the Cisco Unified IP Phone, page A-1

How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2

How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2

Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page A-2

How Users Subscribe to Services and Configure Phone Features, page A-3

How Users Access a Voice Messaging System, page A-3

How Users Configure Personal Directory Entries, page A-4

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services,
and voice messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group: choose User Management > User Groups. For additional information, refer to:

Cisco Unified Communications Manager Administration Guide, User Group Configuration

chapter

Cisco Unified Communications Manager System Guide, Roles and User Groups chapter

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Appendix A

Providing Information to Users Via a Website

How Users Access the Online Help System on the Cisco Unified IP Phone

How Users Access the Online Help System on the Cisco Unified
IP Phone
The Cisco Unified IP provide access to a comprehensive online help system. To view the main help
menu on a phone, press the ? button on your phone. If you are already in Help, press Main.
Main menu topics include:

About Your Cisco Unified IP PhoneDescriptive information about the phone model

How do I...?Procedures and information about commonly used phone tasks

Calling FeaturesDescriptions and procedures for using calling features, such as conference and
transfer

HelpTips on using and accessing Help

You can also use the ? button to obtain information about softkeys, menu items, and the help system
itself. Refer to Cisco IP Phone 7962G and 7942G Phone Guide for more information.

How Users Get Copies of Cisco Unified IP Phone Manuals

You should provide end users with access to user documentation for the Cisco Unified IP Phones.
Cisco IP Phone 7962G and 7942G Phone Guide includes detailed user instructions for key phone
features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate
documentation on the Cisco website, Cisco recommends that you provide links to the current
documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you
download the PDF files and provide them to end users on your website.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
For a list of available documentation for Cisco Unified Communications Manager, go to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For more information about viewing or ordering documentation, see the Obtaining Documentation,
Obtaining Support, and Security Guidelines section on page xiii.

Accessing Cisco 7900 Series Unified IP Phone eLearning

Tutorials (SCCP Phones Only)
Cisco 7900 Series Unified IP Phone eLearning tutorials use audio and animation to demonstrate basic
calling features for SCCP phones. The eLearning tutorials are currently available for the Cisco Unified
IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone models 7961G/G-GE,
7941G/G-GE, 7960G, 7940G, 7912G, and 7905G.
End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by
looking for tutorials under relevant phone models at this site:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

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Providing Information to Users Via a Website

How Users Subscribe to Services and Configure Phone Features

Administrators can either download customizable versions of the eLearning tutorials (English only)
from the phone product pages on Cisco.com
http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html
Refer to the tutorial Read Me file that is included with the relevant eLearning tutorial for specific
instructions, including how to link to the most recent user guide PDF.

Note

The eLearning tutorials are updated periodically and therefore might not contain the latest feature
information for end-users. For the latest feature information, end-users should refer to the Cisco Unified
IP Phone end-user documentation specific to their phone model and Cisco Unified Communications
Manager version.

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities by using the Cisco Unified Communications Manager User
Options web pages. These activities include subscribing to services, setting up speed dial and call
forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that
configuring settings on a phone by using a website might be new for your end users. You need to provide
as much information as possible to ensure that they can successfully access and use the User Options
web pages.
Make sure to provide end users with the following information about the User Options web pages:

The URL required to access the application. This URL is:

http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web
server is installed.

A user ID and default password are needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified
Communications Manager (see the Adding Users to Cisco Unified Communications Manager
section on page 5-18).

A brief description of what a web-based, graphical user interface application is, and how to access
it with a web browser.

An overview of the tasks that users can accomplish by using the web page.

How Users Access a Voice Messaging System

Cisco Unified Communications Manager lets you integrate with many different voice messaging
systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of
systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:

How to access the voice messaging system account.

Make sure that you have used Cisco Unified Communications Manager to configure the Messages
button on the Cisco Unified IP Phone.

Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system password for all users.

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Appendix A

Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco Unified Communications Manager to set up a message waiting
indicator (MWI) method.

How Users Configure Personal Directory Entries

Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal
directory, users must have access to the following:

User Options web pagesMake sure that users know how to access their User Options web pages.
See the How Users Subscribe to Services and Configure Phone Features section on page A-3 for
details.

Cisco Unified IP Phone Address Book SynchronizerMake sure to provide users with the installer
for this application. To obtain the installer, choose Application > Plugins from
Cisco Unified Communications Manager Administration and click Download, which is located
next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. When the file
download dialog box displays, click Save. Send the TabSyncInstall.exe file to all users who require
this application.

See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer section on
page A-4 for information about installing the Cisco Unified IP Phone Address Book Synchronizer.

Installing and Configuring the Cisco Unified IP Phone Address Book

Synchronizer
Use this tool to synchronize data stored in your Microsoft Windows address book with the
Cisco Unified Communications Manager directory and the User Options Personal Address Book.

Tip

To successfully synchronize the Windows address book with the Personal Address Book, all Windows
address book users should be entered in the Windows address book before performing the following
procedures.
Installing the Synchronizer

Step 1

Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system
administrator.

Step 2

Double-click the TabSyncInstall.exe file provided by your system administrator.

The publisher dialog box displays.

Step 3

Click Run.
The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book
Synchronizer window displays.

Step 4

Click Next.
The License Agreement window displays.

Step 5

Read the license agreement information, and click the I Accept radio button. Click Next.
The Destination Location window displays.

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Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

Step 6

Choose the directory in which you want to install the application and click Next.
The Ready to Install window displays.

Step 7

Click Install.
The installation wizard installs the application to your computer. When the installation is complete, the
InstallShield Wizard Complete window displays.

Step 8

Click Finish.

Step 9

To complete the process, follow the steps in the Configuring the Synchronizer section on page A-5.

Configuring the Synchronizer

Step 1

Open the Cisco Unified IP Phone Address Book Synchronizer.

If you accepted the default installation directory, you can open the application by choosing Start > All
Programs > Cisco Systems > TabSync.

Step 2

To configure user information, click the User button.

The Cisco Unified CallManager User Information window displays.

Step 3

Enter the Cisco Unified IP Phone user name and password and click OK.

Step 4

To configure Cisco Unified Communications Manager server information, click the Server button.
The Configure Cisco Unified CallManager Server Information window displays.

Step 5

Enter the IP address or host name and the port number of the Cisco Unified Communications Manager
server and click OK.
If you do not have this information, contact your system administrator.

Step 6

To start the directory synchronization process, click the Synchronize button.

The Synchronization Status window provides information on the status of the address book
synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate
address book entries, the Duplicate Selection window displays. Choose the entry that you want to
include in your Personal Address Book and click OK.
When synchronization completes, click Exit to close the Cisco Unified CallManager Address
Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and
choose Personal Address Book. The users from your Windows address book should be listed.

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Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

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A P P E N D I X

Feature Support by Protocol for Cisco Unified

IP Phone 7962G and 7942G
This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and
7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0.
Table B-1 provides a high-level overview of calling features and their support by protocol. This table
focuses primarily on end-user calling features and is not intended to represent a comprehensive listing
of all available phone features. For details about user interface differences and feature use, refer to the
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager
7.0.
This guide is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
The specific sections that describe the features in the phone guide are referenced in Table B-1.
Table B-1

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol

Cisco Unified IP Phones 7962G, 7942G

Features

SCCP

SIP

For More Information

Abbreviated Dialing

Supported

Supported

Basic Call HandlingPlacing a Call: Additional

Options

Audible Message Waiting

Indicator

Supported

Supported

Accessing Voice Messages

Auto Answer

Supported

Supported

Using a Handset, Headset, and

SpeakerphoneUsing Auto Answer

Auto Dial

Supported

Supported

Basic Call HandlingPlacing a Call: Basic

Options

Barge (and cBarge)

Supported

Supported

Advanced Call HandlingUsing a Shared Line

Busy Lamp Field (BLF)

Pickup

Supported

Supported

Advanced Call HandlingUsing BLF to

Determine a Line State

Busy Lamp Field (BLF)

Supported

Supported

Advanced Call HandlingUsing BLF to

Determine a Line State

Call Back

Supported

Supported

Basic Call HandlingPlacing a Call: Additional

Options

Calling Features

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Appendix B

Table B-1

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G

Features

SCCP

SIP

For More Information

Call Display Restrictions

Supported

Supported

Call Forward All

Supported

Supported

Basic Call HandlingForwarding Calls to

Another Number

Call Forward All Breakout

Supported

Supported

Basic Call HandlingForwarding Calls to

Another Number

Call Forward All Loop

Prevention

Supported

Supported

Basic Call HandlingForwarding Calls to

Another Number

Call Forward Busy

Supported

Supported

Basic Call HandlingForwarding Calls to

Another Number

Call Forward Configurable

Display

Supported

Supported

Call Forward Destination

Override

Supported

Supported

Call Forward No Answer

Supported

Supported

Basic Call HandlingForwarding Calls to

Another Number

Call Park

Supported

Supported

Advanced Call HandlingStoring and Receiving

Parked Calls

Call Pickup/Group Call

Supported
Pickup/Directed Call Pickup

Supported

Advanced Call HandlingPicking Up a

Redirected Call on Your Phone

Call Waiting

Supported

Supported

Basic Call HandlingAnswering a Call

Caller ID

Supported

Supported

An Overview of Your PhoneUnderstanding

Touch Screen Features or An Overview of Your
PhoneUnderstanding Phone Screen Features

Client Matter Codes (CMC)

Supported

Not supported

Basic Call HandlingPlacing a Call: Additional

Options

Conference

Supported

Supported

Basic Call HandlingMaking Conference Calls

Computer Telephony
Integration (CTI)
Applications

Supported

Some support
Users do not interact with this feature directly. It is
(such as Call Park, configured on Cisco Unified Communications
WMI)
Manager

Directed Call Park

Supported

Supported

Advanced Call HandlingStoring and Receiving

Parked Calls

Do Not Disturb (DND)

Supported

Supported

Basic Call HandlingUsing Do Not Disturb

Distinctive Ring

Supported

Supported

Using Phone SettingsCustomizing Rings and

Message Indicators

Extension Mobility

Supported

Supported

Advanced Call HandlingUsing Cisco Extension

Mobility

Fast Dial Service

Supported

Supported

Advanced Call HandlingSpeed Dialing

Not supported

Basic Call HandlingPlacing a Call: Additional

Options

Calling Features

Forced Authorization Codes Supported

(FAC)

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Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Table B-1

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G

Features

SCCP

SIP

For More Information

Help System

Supported

Supported

An Overview of Your PhoneUnderstanding

Feature Buttons and Menus

Hold/Resume

Supported

Supported

Basic Call HandlingUsing Hold and Resume

Hold Reversion

Supported

Supported

Basic Call HandlingUsing Hold and Resume

Hunt Group

Supported

Supported

Immediate Divert

Supported

Supported

Basic Call HandlingAnswering a Call

Immediate
DivertEnhanced

Supported

Supported

Basic Call HandlingSending a Call to a Voice

Messaging System

Intercom

Supported

Supported

Basic Call HandlingPlacing or Receiving

Intercom Calls

Join/Select

Supported

Supported

Basic Call HandlingMaking Conference Calls

Join Across Lines/Select

Supported

Supported

Basic Call HandlingMaking Conference Calls

Log Out of Hunt Groups

Supported

Supported

Advanced Call HandlingLogging Out of Hunt

Groups

Malicious Call ID

Supported

Supported

Advanced Call HandlingTracing Suspicious

Calls

Meet-Me Conference

Supported

Supported

Basic Call HandlingMaking Conference Calls

Multilevel Precedence and

Preemption (MLPP)

Supported

Not supported

Advanced Call HandlingPrioritizing Critical

Calls

Multiple Calls per Line

Appearance

200

50

An Overview of Your PhoneUnderstanding

Lines vs. Calls

Mute

Supported

Supported

Basic Call HandlingUsing Mute

On-hook Dialing/Pre-Dial

Supported

Supported

Basic Call HandlingPlacing a Call: Basic

Options

Other Group Pickup

Supported

Supported

Privacy

Supported

Supported

Advanced Call HandlingUsing a Shared Line

Programmable Line Keys

Supported

Supported

Feature descriptions throughout phone guide

Protected Calling

Supported

Supported

An Overview of the Cisco

Unified IP PhoneUnderstanding Security
Features for Cisco Unified IP Phones

Quality Reporting Tool

(QRT)

Supported

Supported

TroubleshootingUsing the Quality Reporting

Tool

Redial

Supported

Supported

Basic Call HandlingPlacing a Call: Basic

Options

Secure Conference

Supported

Supported

Basic Call HandlingMaking Conference Calls

Shared Line

Supported

Supported

Advanced Call HandlingUsing a Shared Line

Single Button Barge

Supported

Supported

Advanced Call-HandlingUsing Barge to Add

Yourself to a Shared-Line Call

Calling Features

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Appendix B

Table B-1

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G

Features

SCCP

SIP

For More Information

Speed Dialing

Supported

Supported

Advanced Call HandlingSpeed Dialing

Transfer

Supported

Supported

Basic Call HandlingTransferring Calls

Transfer - Direct Transfer

Supported

Not supported

Basic Call HandlingTransferring Calls

URL Dialing

Not supported

Supported

Using Call Logs and DirectoriesUsing Call

Logs

Video Support

Supported

Not supported

Understanding Additional Configuration Options

Voice Mail

Supported

Supported

Accessing Voice Messages section of the Phone

Guide

WebDialer

Supported

Supported

Customizing Your Phone on the

WebConfiguring Features and Services on the
Web

Call Statistics

Supported

Supported

Troubleshooting Your PhoneViewing Phone

Administrative Data

Voice Quality Metrics

Supported

Supported

Troubleshooting Your PhoneViewing Phone

Administrative Data

4.0(1)

4.0(1)

Cisco Unified IP Phone Service Application

Development Notes for Release 4.1(3) or later

Call Logs

Supported

Supported

Using Call Logs and DirectoriesDirectory

Dialing

Corporate Directories

Supported

Supported

Using Call Logs and DirectoriesDirectory

Dialing

Personal Directory
Enhancements

Supported

Supported

Using Call Logs and DirectoriesDirectory

Dialing

Calling Features

Settings

Services

SDK Compliance
Directories

Supplemental Features and Applications

Cisco Unified
Communications Manager
Assistant

Supported

Supported

Cisco Unified Communications Manager Assistant

User Guide

Cisco Unified
Communications Manager
AutoAttendant

Supported

Not supported

Cisco Unified Communications Manager Features

and Services Guide

Cisco Unified
Communications Manager
Attendant Console

Supported

Not supported

Cisco Unified Communications Manager Attendant

Console User Guide

Cisco Unified IP Phone

Expansion Module 7914

Supported
7962G only

Supported
7962G only

Cisco Unified IP Phone Expansion Module 7914

Phone Guide

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Appendix B

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Table B-1

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)

Cisco Unified IP Phones 7962G, 7942G

Features

SCCP

SIP

For More Information

Cisco Unified IP Phone

Expansion Module 7915

Supported
7962G only

Supported
7962G only

Cisco Unified IP Phone Expansion Module 7915

Phone Guide

Cisco Unified IP Phone

Expansion Module 7916

Supported
7962G only

Supported
7962G only

Cisco Unified IP Phone Expansion Module 7916

Phone Guide

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide

Calling Features

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Appendix B

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

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A P P E N D I X

Supporting International Users

Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If
you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following
sections to ensure that the phones are set up properly for your users:

Adding Language Overlays to Phone Buttons, page C-1

Installing the Cisco Unified Communications Manager Locale Installer, page C-1

Adding Language Overlays to Phone Buttons

To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit
icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text
overlays to add to a phone. To order these language-specific overlays, go to this website:
http://www.overlaypro.com/cisco_systems?b=1

Note

Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been
localized. All languages may not be immediately available, so continue to check the website for updates.

Installing the Cisco Unified Communications Manager Locale

Installer
If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install
the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every
Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that
you have the latest translated text, user and network locales, and country-specific phone tones available
for the Cisco Unified IP Phones. You can find locale-specific versions of the Cisco Unified
Communications Manager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
For more information, refer to the Locale Installation section in the Cisco Unified Communications
Operating System Administration Guide.

Note

All languages may not be immediately available, so continue to check the website for updates.

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Appendix C

Supporting International Users

Support for International Call Logging

Support for International Call Logging

If your phone system is configured for international call logging, the call logs, redial, or call directory
entries may display a + symbol to represent the international escape code for your location. Depending
on the configuration for your phone system, the + may be replaced with the correct international
dialing code, or you may need to edit the number before dialing to manually replace the + with the
international escape code for your location. In addition, while the call log or directory entry may display
the full international number for the received call, the phone display may show the shortened local
version of the number, without international or country codes.

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A P P E N D I X

Technical Specifications
The following sections describe the technical specifications for the Cisco Unified IP Phone 7962G and
7942G.

Physical and Operating Environment Specifications, page D-1

Cable Specifications, page D-2

Network and Access Port Pinouts, page D-2

Physical and Operating Environment Specifications

Table D-1 shows the physical and operating environment specifications for the Cisco Unified
IP Phone 7962G and 7942G.
Table D-1

Physical and Operating Specifications

Specification

Value or Range

Operating temperature

32 to 104F (0 to 40C)

Operating relative humidity

10% to 95% (non-condensing)

Storage temperature

14 to 140F (10 to 60C)

Height

8 in. (20.32 cm)

Width

10.5 in. (26.67 cm)

Depth

6 in. (15.24 cm)

Weight

3.5 lb (1.6 kg)

Power
Cables

100-240 VAC, 50-60 Hz, 0.5 Awhen using the AC adapter

48 VDC, 0.2 Awhen using the in-line power over the network cable

Category 3/5/5e for 10-Mbps cables with 4 pairs

Category 5/5e for 100-Mbps cables with 4 pairs
Note

Distance Requirements

Cables have 4 pairs of wires for a total of 8 conductors.

As supported by the Ethernet Specification, it is assumed that the maximum cable length
between each Cisco Unified IP Phone and the switch is 100 meters (330 feet).

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Appendix D

Technical Specifications

Cable Specifications

Cable Specifications

RJ-9 jack (4-conductor) for handset and headset connection.

RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified
IP Phone 7962G and 7942G).

RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the
Cisco Unified IP Phone 7962G and 7942G).

48-volt power connector.

Network and Access Port Pinouts

Although both the network and access ports are used for network connectivity, they serve different
purposes and have different port pinouts.

The network port is labeled 10/100 SW on the Cisco Unified IP Phone.

The access port is labeled 10/100 PC on the Cisco Unified IP Phone.

Network Port Connector

Table D-2 describes the network port connector pinouts.

Table D-2

Network Port Connector Pinouts

Pin Number

Function

BI_DA+

BI_DA-

BI_DB+

BI_DC+

BI_DC-

BI_DB-

BI_DD+

BI_DD-

Note

BI stands for bi-directional, while DA, DB, DC and DD stand for Data A, Data
B, Data C and Data D, respectively.

Access Port Connector

Table D-3 describes the access port connector pinouts.

Table D-3

Access Port Connector Pinouts

Pin Number

Function

BI_DB+

BI_DB-

BI_DA+

BI_DD+

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Appendix D

Technical Specifications
Network and Access Port Pinouts

Table D-3

Access Port Connector Pinouts (continued)

Pin Number

Function

BI_DD-

BI_DA-

BI_DC+

BI_DC-

Note

BI stands for bi-directional, while DA, DB, DC and DD stand for Data A, Data
B, Data C and Data D, respectively.

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Appendix D

Technical Specifications

Network and Access Port Pinouts

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A P P E N D I X

Basic Phone Administration Steps

This appendix provides minimum, basic configuration steps for you to do the following:

Add a new user to Cisco Unified Communications Manager Administration

Configure a new phone for that user

Associate that user to that phone

Complete other basic end-user configuration tasks

The procedures provide one method for performing these tasks and are not the only way to perform these
tasks. They are a streamlined approach to get a new user and corresponding phone running on the system.
These procedures are designed to be used on a mature Cisco Unified Communications Manager system
where calling search spaces, partitions, and other complicated configuration have already been done and
are in place for existing users.
This section contains these topics:

Example User Information for these Procedures, page E-1

Adding a User to Cisco Unified Communications Manager, page E-2

Configuring the Phone, page E-3

If you are not already on the End User Configuration page, choose User Management > End User to
perform some final configuration tasks. Use the Search fields and the Find button to locate the user
(i.e. John Doe), then click on the user ID to get to the End User Configuration window for the user.,
page E-6

Example User Information for these Procedures

In the procedures that follow, example are given when possible to illustrate some of the steps. Sample
user and phone information used throughout these procedures includes:

Users Name: John Doe

User ID: johndoe

Phone model: 7961G

Protocol: SCCP

MAC address listed on phone: 00127F576611

Five-digit internal telephone number: 26640

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Appendix E

Basic Phone Administration Steps

Adding a User to Cisco Unified Communications Manager

Adding a User to Cisco Unified Communications Manager

This section describes steps for adding a user to Cisco Unified Communications Manager. Follow one
of the procedures in this section, depending on your operating system and the manner in which you are
adding the user:

Adding a User From an External LDAP Directory, page E-2

Adding a User Directly to Cisco Unified Communications Manager, page E-2

Adding a User From an External LDAP Directory

If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you
can immediately synchronize that directory to the Cisco Unified Communications Manager on which
you are adding this same user and the users phone by following these steps:
Procedure
Step 1

Log onto Cisco Unified Communications Manager Administration.

Step 2

Choose System > LDAP > LDAP Directory.

Step 3

Use the Find button to locate your LDAP directory.

Step 4

Click on the LDAP directory name.

Step 5

Click Perform Full Sync Now.

Note

Step 6

If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified
Communications Manager, the LDAP Directory Synchronization Schedule on the LDAP
Directory window determines when the next auto-synchronization is scheduled. However, the
synchronization must occur before you can associate a new user to a device.

Proceed to Configuring the Phone, page E-3.

Adding a User Directly to Cisco Unified Communications Manager

If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications
Manager Administration by following these steps:
Procedure
Step 1

Choose User Management > End User, then click Add New. The End User Configuration window
appears.

Step 2

In the User Information pane of this window, enter the following:

User IDEnter the end user identification name. Cisco Unified Communications Manager does

not permit modifying the user ID after it is created. You may use the following special
characters: =, +, <, >, #, ;, \, , "", and blank spaces.

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Configuring the Phone

Example: johndoe
Password and Confirm PasswordEnter five or more alphanumeric or special characters for the

end user password. You may use the following special characters: =, +, <, >, #, ;, \, , "", and
blank spaces.
Last NameEnter the end user last name. You may use the following special characters: =, +,

<, >, #, ;, \, , "", and blank spaces.

Example: doe
Telephone NumberEnter the primary directory number for the end user. End users can have

multiple lines on their phones.

Example: 26640 (John Does internal company telephone number)
Step 3

Click Save.

Step 4

Proceed to the section Configuring the Phone, page E-3.

Configuring the Phone

First, perform the following procedure to identify the users phone model and protocol:
Procedure
Step 1

From Cisco Unified Communications Manager administration, choose Device > Phone >.

Step 2

Click Add New.

Step 3

Select the users phone model from the Phone Type drop-down list, then click Next.

Step 4

Select the device protocol (SCCP or SIP) from the drop-down list, then click Next. The Phone
Configuration window appears.

Procedure

On the Phone Configuration window, you can use the default values for most of the fields.
To configure the required fields and some key additional fields, follow these steps:
Step 1

For the required fields, possible values, some of which are based on the example of user johndoe, can be
configured as follows:
a.

In the Device Information pane of this window:

MAC AddressEnter the MAC address of the phone, which is listed on a sticker on the phone.

Make sure that the value comprises 12 hexadecimal characters.

Example: 00127F576611 (MAC address on john does phone)
DescriptionThis is an optional field in which you can enter a useful description, such as john

does phone. This will help you if you need to search on information about this user.
Device PoolChoose the device pool to which you want this phone assigned. The device pool

defines sets of common characteristics for devices, such as region, date/time group, softkey
template, and MLPP information.

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Appendix E

Basic Phone Administration Steps

Configuring the Phone

Note

Device Pools are defined on the Device Pool Configuration window of Cisco Unified
Communications Server Administration (System > Device Pool).

Phone Button TemplateChoose the appropriate phone button template from the drop-down

list. The phone button template determines the configuration of buttons on a phone and
identifies which feature (line, speed dial, and so on) is used for each button.

Note

Phone button templates are defined on the Phone Button Template Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Phone Button Template). You can use the search field(s) in conjunction
with the Find button to find all configured phone button templates and their current
settings.

Softkey TemplateChoose the appropriate softkey template. The softkey template determines

the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the
common device configuration contains the assigned softkey template.

Note

Softkey templates are defined on the Softkey Template Configuration window of Cisco
Unified Communications Manager Administration (Device > Device Settings >
Softkey Template). You can use the search field(s) in conjunction with the Find button
to find all configured softkey templates and their current settings.

Common Phone ProfileFrom the drop-down list box, choose a common phone profile from

the list of available common phone profiles.

Note

Common Phone Profiles are defined on the Common Phone Profile Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Common Phone Profile). You can use the search field(s) in conjunction with
the Find button to find all configured common phone profiles and their current settings.

Calling Search SpaceFrom the drop-down list box, choose the appropriate calling search

space (CSS). A calling search space comprises a collection of partitions (analogous to a

collection of available phone books) that are searched to determine how a dialed number should
be routed. The calling search space for the device and the calling search space for the directory
number get used together. The directory number CSS takes precedence over the device CSS.

Note

Calling Search Spaces are defined on the Calling Search Space Configuration window
of Cisco Unified Communications Manager Administration (Calling routing > Class
of Control> Calling Search Space). You can use the search field(s) in conjunction with
the Find button to find all configured Calling Search Spaces and their current settings.

LocationChoose the appropriate location for this Cisco Unified IP Phone.

Owner User IDFrom the drop-down menu, choose the user ID of the assigned phone user.

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Appendix E

Basic Phone Administration Steps

Configuring the Phone

b.

In the Protocol Specific Information pane of this window, choose a Device Security Profile from the
drop-down list. To enable security features for a phone, you must configure a new security profile
for the device type and protocol and apply it to the phone. If the phone does not support security,
choose a non-secure profile.
To identify the settings that are contained in the profile, choose System > Security Profile > Phone
Security Profile.

Note

Step 2

The security profile chosen should be based on the overall security strategy of the company.

c.

(For SIP Phones only) Also in the Protocol Specific Information pane of this window, choose the
applicable SIP Profile from the drop-down list.

d.

In the Extension Information pane of this window, check the Enable Extension Mobility box if this
phone supports Cisco Extension Mobility.

e.

In the Product Specific Configuration Layout pane of this window, enable the Video Capabilities
field if this field appears on your window.

f.

Click Save.

Configure line settings:

a.

On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory
Number Configuration window appears.

b.

In the Directory Number field, enter a valid number that can be dialed.

Note

This field should contain the same number that appears in the Telephone Number field
on the User Configuration window.

Example: 26640 is the directory number of user John Doe in the example above.
c.

From the Route Partition drop-down list, choose the partition to which the directory number
belongs. If you do not want to restrict access to the directory number, choose <None> for the
partition.

d.

From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory
Number Configuration window), choose the appropriate calling search space. A calling search space
comprises a collection of partitions that are searched for numbers that are called from this directory
number. The value that you choose applies to all devices that are using this directory number.

e.

In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window,
choose the items (i.e. Forward All, Forward Busy Internal) and corresponding destinations to which
calls should be sent.
Example: If you want incoming internal and external calls that receive a busy signal to be forwarded
to the voice mail for this line, check the Voice Mail box next to the Forward Busy Internal and
Forward Busy External items in the left column of the Call Pickup and Call Forward Settings
pane.

f.

In the Line 1 on Device... pane of the Directory Number Configuration window, configure the
following:
Display (Internal Caller ID field)You can enter the first name and last name of the user of this

device so that this name will be displayed for all internal calls. You can also leave this field
blank to have the system display the phone extension.

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Appendix E

Basic Phone Administration Steps

Performing Final End User Configuration Steps

External Phone Number MaskIndicate phone number (or mask) that is used to send Caller ID

information when a call is placed from this line.

You can enter a maximum of 24 number and X characters. The Xs represent the directory
number and must appear at the end of the pattern.
Example: Using the john doe extension in the example above, if you specify a mask of
408902XXXX, an external call from extension 6640 displays a caller ID number of
4089026640.

Note

This setting applies only to the current device unless you check the check box at right
(Update Shared Device Settings) and click the Propagate Selected button. (The check
box at right displays only if other devices share this directory number.)

g.

Click Save.

h.

Click Associate End Users at the bottom of the window to associate a user to the line being
configured. Use the Find button in conjunction with the Search fields to locate the user, then check
the box next to the users name, then click Add Selected. The users name and user ID should now
appear in the Users Associated With Line pane of the Directory Number Configuration window.

i.

Click Save. The user is now associated with Line 1 on the phone.

j.

If your phone has a second line, configure Line 2.

k.

Associate the user with the device:

Choose User Management > End User.
Use the search boxes and the Find button to locate the user you have added (i.e. doe for the last

name).
Click on the user ID (i.e. johndoe). The End User Configuration window appears.
Click Device Associations.
Use the Search fields and the Find button to locate the device with which you want to associate

to the user. Select the device, then click Save Selected/Changes. The user is now associated
with the device.
Click the Go button next to the Back to User Related link in the upper-right corner of the

screen.
l.

Proceed to Performing Final End User Configuration Steps, page E-6.

Performing Final End User Configuration Steps

If you are not already on the End User Configuration page, choose User Management > End User to
perform some final configuration tasks. Use the Search fields and the Find button to locate the user (i.e.
John Doe), then click on the user ID to get to the End User Configuration window for the user.
In the End User configuration window, do the following:

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Basic Phone Administration Steps

Performing Final End User Configuration Steps

Procedure
Step 1

In the Directory Number Associations pane of the screen, set the primary extension from the drop-down
list.

Step 2

In the Mobility Information pane, check the Enable Mobility box.

Step 3

In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For
example, you may want to add the user to a group that has been defined as a Standard CCM End User
Group.
To view all configured user groups, choose User Management > User Group.

Step 4

Click Save.

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Appendix E

Basic Phone Administration Steps

Performing Final End User Configuration Steps

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INDEX

disabled

Symbols

4-22

forwarding packets to
"more" Softkey Timer

4-18

purpose

3-3

access to phone settings

Access web page

Numerics

4-22, 8-8

4-1

8-2, 8-9

adding
Cisco Unified IP Phones manually

802.1X
authentication server
authenticator
description
supplicant

Cisco Unified IP Phones using auto-registration

1-16

1-5

Admin. VLAN ID

1-16

Alternate TFTP

9-9

4-9

anonymous call block

4-28

attendant console

options
Device Authentication
EAP-MD5

4-31

EAP-MD5 Realm

4-31

802.1X Authentication Status menu

about

4-28

states

4-32

authentication

4-31

1-9, 3-13

B-4

Auto Call Select

AC adapter, connecting to
access, to phone settings

connecting

3-13, 4-2

4-17

5-2

auto-registration
using

2-9

auxiliary VLAN

access port
configuring

auto pickup
3-5

4-18

5-2, B-1

Auto Line Select

5-2, B-1

1-16

5-2, B-1

AutoAttendant

abbreviated dialing

1-16

4-16

authenticator, in 802.1X

auto dial

5-2, B-1

1-13

Authentication URL
auto answer

B-4

authentication server, in 802.1X

4-31

EAP-MD5 Shared Secret

5-2

audible message waiting indicator

authenticated call

4-31

EAP-MD5 Device ID

5-6

anonymous call bock telephony features

802.1X Authentication menu

about

4-6

AdvanceAdhocConference service parameter

1-16

Troubleshooting

2-9

users to Cisco Unified Communications

Manager 5-18

1-16

network components

2-11

2-3

4-7
3-6

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IN-1

Index

loop breakout

5-4

loop prevention
background image
configuring
creating

6-5

call forward busy

List.xml file

6-3, 6-4

6-4

1-17, 5-3, B-1

call security restrictions

BLF for Call Lists

1-14

5-3

1-4

call forward configurable display

B-2

call forward destination override

5-5, B-2

call forward display, configuring

5-6

call logs

B-4

call park

5-5, B-2

call pickup

BOOTP Server

4-10
1-4

Busy Lamp Field (BLF) Pickup

5-5

call security restrictions using Barge

5-3, B-1

Busy Lamp Field (BLF) speed dial

busy lamp field speed dial

B-2

B-2

call recording

Bootstrap Protocol (BootP)

B-2

B-2

call forward no answer

4-17

block external to external transfer

BootP

B-2

call forward all loop prevention

6-3

PNG file

B-2

call forward all breakout

6-3

custom

barge

call forward all

5-4

5-3

B-1

call statistics

B-4

Call Statistics screen

call waiting

1-14

7-1

5-5, B-2

CAPF (Certificate Authority Proxy Function)

cbarge

CDP

cable lock, connecting to phone

3-10

1-11

5-3, B-1
1-4

cell phone interference

1-1

certificate trust list file

call
authenticated

See CTL file

1-13

encrypted

1-13

protected

1-13

Cisco Discovery Protocol

See CDP

security interactions
Call Back
call back

1-5

Cisco Unified Communications Manager

B-1
5-4, B-2

caller id blocking

adding phone to database of

attendant console

5-5, B-2

call forward

5-5

Cisco Peer to Peer Distribution Protocol (CPPDP)

5-3

call display restrictions

caller ID

Cisco IP Manager Assistant (Cisco IPMA)

1-14

AutoAttendant

5-5

call forward all

2-2

required for Cisco Unified IP Phones

5-4

call forward busy

B-4

B-4

interactions with

5-4

2-8

verifying settings

5-4

call forward no answer

call forward no coverage

5-4
5-4

3-2

9-4

Cisco Unified Communications Manager Administration

adding telephony features using

5-1

destination override

5-4

Cisco Unified Communications Manager Assistant

display, configuring

5-4

Cisco Unified IP Phone

B-4

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Index

adding manually to Cisco Unified Communications

Manager 2-11

creating

adding to Cisco Unified Communications

Manager 2-8
cleaning

configuring user services

expansion module 7915

B-5

expansion module 7916

B-5

overview

1-17, 1-21

user features

modifying phone button templates

3-10

2-8

registering with Cisco Unified Communications

Manager 2-9
technical specifications

D-1

using LDAP directories

5-15

3-5

to AC adapter

3-5

to a computer

3-6
3-6

B-4

5-6

deleting from phone

requesting

9-12

9-13

2-8

custom phone rings

B-5

about

9-17

creating

7-3, 7-8

6-2
6-2, 6-3, 6-5

PCM file requirements

5-5, B-2

Communications Manager 1-5

6-3

4-11

computer telephony integration (CTI) applications

B-2

5-6, B-2

data VLAN

1-13

conference joining

2-3

Debug Display web page

5-6

Default Router 1-5

conferencing
secure

headset

CTL file

3-8

cleaning the Cisco Unified IP Phone

secure

3-5

corporate directories

Cisco Unified IP Phone Expansion Module 7914

conference

handset

CTI applications

Cisco VT Advantage

5-17

connecting IP phones to other IP phones (daisy

chaining) 9-10

8-1

troubleshooting

5-16

5-18

to the network

9-13

attaching to phone

5-15

connecting

5-16

2-3

client matter codes

1-17

softkey templates

1-17

4-3

5-15

phone button templates

installation overview

mounting to wall

2-6

personal directories

1-21

installation requirements

2-5

LDAP directories

installation checklist

Clear softkey

6-1

from a Cisco Unified IP Phone

5-18
B-4

web page

modifying

configuring

1-17

expansion module 7914

resetting

1-12

XmlDefault.cnf.xml

1-18

configuration requirements

registering

encrypted
overview

9-17

configuration checklist

power

9-5

configurable call forward display

configuration file

4-8

Device Authentication

B-3
5-4, 5-6

device authentication

8-3, 8-11

4-31
1-11

Device Configuration menu

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IN-3

Index

displaying

4-2

editing values
overview

4-3

EAP-MD5

4-1

sub-menus

editing, configuration values

4-11

Device Information web page

DHCP

encrypted call

8-2, 8-4

4-3

1-13

encrypted configuration files

4-8

description

encryption

1-4

troubleshooting
DHCP IP address
DHCP Server

1-11

enterprise parameters

4-9

call forward options

9-12

5-19, 5-20

user options web page defaults

4-7

directed call park

Erase softkey

5-6, B-2

directed call pickup

9-13

about

4-15

4-22

Span to PC Port option

personal

directory numbers, assigning manually

2-11

5-6, 5-14, B-4

5-7, B-2

7914

B-4

7915

B-5

7916

B-5

status screen

5-7

7-11

extension mobility

DNS server
troubleshooting

external power

9-7

verifying settings
DNS Server 1-5

4-8

fast dial

i-xii

address book

4-6

DSCP For Call Control

DSCP For Configuration
4-23

4-8

5-8

feature buttons
directories

5-7, B-2
4-23
4-23

5-16

fast dial service

4-6

Domain Name System (DNS) server

DSCP For Services

B-2

fast dials

A-2

Domain Name System (DNS)

do not disturb

2-4

documentation, for users

Domain Name

5-7, B-2

9-4

documentation
additional

8-2, 8-9

expansion module

B-4

distinctive ring

4-22

Ethernet Information web page

B-4

direct transfer

9-3

Ethernet Configuration menu

1-3

directory
corporate

5-19

error messages, used for troubleshooting

5-6

directories button, description of

Directories URL

1-12

1-9

media

9-7

DHCP Address Released

DND

4-31

help

1-3

1-3

messages

1-3

services

1-3

settings

1-3

features
configuring on phone, overview

1-8

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configuring with Cisco Unified Communications

Manager, overview 1-8
informing users about, overview
file authentication

1-8

Headset Enabled
headset port

3-5

height, adjusting

1-11

help system
6-4

RingList.xml

3-9

help button, description of

file format
List.xml

4-19

hold
6-2

5-8, B-3

5-8, B-3

hold reversion

firmware, verifying version

Firmware Versions screen

7-10

Host Name

7-10

5-8, B-3

4-6

HTTP

footstand

description

button, identifying

1-3

1-4

HTTP Configuration menu

using to adjust phone height

forced authorization codes

1-3

3-9

about

5-8, B-2

4-15

options
Authentication URL
Directories URL

Idle URL
G.711a, G.711, G.722, G.729a, G.729ab, iLBC
G.722 codec

1-1

4-15

4-16

Idle URL Time

4-21

4-16

Information URL

4-15

G.729

1-1

Messages URL

G729a

1-1

Proxy Server URL

G729ab
G729b

1-1

Services URL

1-1

hunt group

GARP Enabled

4-23

group call pickup

4-15
4-16

4-15

5-8, B-3

log out of hunt groups

5-8, B-2

4-16

5-9

hunt groups
log out

B-3

Hypertext Transfer Protocol

See HTTP
handset
connecting

3-5

light strip

1-4

headset

icon

audio quality
connecting
disabling

3-4

shield

3-4

idle display

3-4

timeout

enabling wireless headset hookswitch control

quality
using

3-4

3-4

4-16

XML service
Idle URL

3-3

1-3

3-4

iLBC codec

4-16

4-16

Idle URL Time

wireless, enabling
headset button

1-9

4-16

9-12

image authentication

1-11

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immediate divert

5-9, B-3

Information URL

4-15

SW port

Locale Configuration menu

installing

about

Cisco Unified Communications

Managerconfiguration 3-2
network requirements
preparing

Network Locale
User Locale

1-17

1-1

International Call Logging

User Locale Char Set

Internet Protocol (IP)

Locale Installer
C-2

4-16

C-1

Installing the Cisco Unified Communications Manager

Locale Installer C-1

4-7

phone button overlays for

9-3

IPv4 Configuration

4-5

Logging Display

IPv6 Configuration

4-5

log out
hunt groups
Log server

J
5-9, B-3

across lines

4-16

localization

1-5

IP address, troubleshooting

4-17

4-16

User Locale Version

interference, cell phone

join

4-16

Network Locale Version

2-8

5-9, B-3

IP Address

4-16, 4-17

options

3-1

requirements, overview
intercom

8-8

C-1

4-23

B-3

4-26, 9-11

B-3

MAC address

2-13, 4-6

malicious caller identification (MCID)

malicious call ID

keypad, description

5-10

B-3

manufacturing installed certificate (MIC)

1-4

1-11

Media Configuration menu

about

4-19

options

language overlays

Headset Enabled

C-1

4-19

LDAP directories, using with Cisco Unified IP

Phone 5-15

Recording Tone

light strip

Recording Tone Local Volume

1-4

line buttons, identifying

List.xml file
LLDP

6-3, 6-4

4-26

Recording Tone Duration

4-27

PC port

8-8

power priority
4-27

4-21

Recording Tone Remote Volume

Speaker Enabled

4-20
4-20

4-19

Video Capability Enabled

asset ID

LLDP-MED

1-3

4-20

4-19

Wireless Headset Hookswitch Control

Enabled 4-19
4-27

media encryption

1-11

meet-me conference

5-10, B-3

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messages button, description of

Messages URL

Admin. VLAN ID

5-2, 5-10

metrics, voice quality

MLPP

CDP on PC port

8-12

4-6
4-25, 8-8, 9-11

CDP on switch port

1-11

Domain Name

B-3

mobile connect

Host Name

5-10

mobile voice access

7-1

multilevel precedence and preemption

B-3

multilevel precedence and preemption (MLPP)

multiple calls per line

5-10

4-6

PC Port Configuration

4-7

4-7

overview

5-10, B-3
1-3

4-6

4-1

unlocking options

5-10

mute button, description of

4-6

SW Port Configuration

B-3

multiple calls per line appearance

music-on-hold

4-6

Operational VLAN ID
PC VLAN

5-10

4-25, 8-8

4-6

MAC Address

5-10

Model Information screen

mute

4-3

options

4-15

message waiting
MIC

locking options

1-3

4-3

Network Configuration web page

8-2, 8-5

network connections, access port

3-3

network connectivity, verifying

9-3

networking protocol

802.1X

native VLAN

BootP

2-3

navigation button, description of

1-3

4-5

displaying

4-2

editing values

CDP

1-4
1-4

CPPDP

Network Configuration menu

about

1-5

DHCP

1-4

HTTP

1-4

IP

4-3

1-5

1-5

RTCP

IPv4

RTP

options

TFTP Server 1

SIP

Alternate TFTP

4-9

TCP

BOOTP Server

4-10

TFTP

DHCP

4-8

4-8

DHCP Address Released

DHCP Server

4-7

DNS Server 1-5

IP Address

4-8

4-7

Subnet Mask
TFTP Server 2

1-5

SCCP

4-9

IPv4 options

Default Router 1-5

1-6

4-9

1-6
1-6
1-6
1-6

TLS

1-6

UDP

1-6

Network Locale

4-16

Network Locale Version

4-17

network outages, identifying

9-6

network port

4-8
4-10

configuring
connecting to

4-6
3-6

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network requirements, for installing

network statistics

access

3-1

network

7-8, 8-9

Network Statistics screen

Network web page

3-2
3-2

power

7-8

external

8-2, 8-9

2-3, 2-4

for the phone

outage

PoE

on hook call transfer

onhook predialing
other group pickup

2-4

See PoE

B-3

power source

5-11

Operational VLAN ID

2-4

power over Ethernet

5-10

on-hook dialing/pre-dial

2-3

causing phone to reset

4-6

power injector

5-11, B-3

9-8

2-4

presence-enabled directories
privacy

5-11

5-11, B-3

Private Line Automated Ringdown (PLAR)

padlock icon

programmable buttons, description

4-3

PCM file requirements, for custom ring types

6-3

programmable line keys

protected call

PC port
LLDP

PC Port Configuration
PC Port Disabled
PC VLAN

4-7

Peer firmware sharing

B-3

description

5-11

Protected Calls

1-14

4-22

Proxy Server URL

4-26, 9-11

5-11, B-3

1-14

protected calling

4-7

1-3

1-13

description

4-26, 8-8

5-11

4-16

personal address book

phone button template

5-16

personal directories, configuring

personal directory

Q
5-15

QoS Configuration menu

B-4

about

phone button template

options

modifying
for personal address book or fast dials
phone button templates
phone hardening

phone settings access

PoE

4-23

DSCP For Configuration

5-16

DSCP For Services

QRT

1-3

9-6

4-23

4-23

B-3

QRT softkey

4-1

physical connection, verifying

6-4

DSCP For Call Control

5-16

1-12

phone lines, buttons for

PNG file

4-23

5-12, 9-15

quality reporting tool

B-3

Quality Reporting Tool (QRT)

5-12, 9-14

2-4

ports

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security

CAPF (Certificate Authority Proxy Function)

Real-Time Control Protocol
See RTCP
Real-Time Transport Protocol
4-20

1-11

4-21

Recording Tone Local Volume

1-11

Locally Significant Certificate (LSC)

4-20

Recording Tone Remote Volume

media encryption

4-20

5-12, B-3

reset, factory

9-14

phone hardening
security profiles

1-12
1-11

1-12

signaling authentication
9-13

signaling encryption

Cisco Unified IP phone

continuously

9-6

intentionally

9-7

methods
resume

9-13

troubleshooting

1-11

9-8

options
802.1X Authentication

B-3

4-28

802.1X Authentication Status

1-4

GARP Enabled

RingList.xml file format

ring setting

1-11

Security Configuration menu

9-13

ringer, indicator for

3-13

1-11

secure SRST reference

resetting
basic

1-12

1-11

image authentication

Recording Tone Duration

RTP

device authentication
file authentication

Recording Tone

RTCP

3-13

encrypted configuration file

See RTP

redial

configuring on phone

1-11

6-2

5-12

1-6
1-5

4-23

Logging Display

4-23

PC Port Disabled

4-22

Security Mode

4-28

4-23

Voice VLAN Enabled

Web Access Enabled

4-23
4-23

Security Configuration menu (on Device menu)

about

SCCP

Security Configuration menu (on Settings menu)

1-6

SCCP, description
SDK compliance

establishing

about

1-6

4-22

Security Mode

B-4

secure conference
description

4-27

4-23

security profiles

5-12

select

1-13

1-12

B-3

services

1-13

identifying

1-13

configuring for users

restrictions

1-14, 1-15

description

security restrictions
secure conferencing

5-18

services button, description of

B-3

secure SRST reference

5-12

subscribing to

1-15

5-18

Services URL

1-11

securing the phone with a cable lock

3-9

1-3

4-15

Services URL button

5-13

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settings button, description of

Settings menu access

status messages

1-3

7-3

Status Messages screen

3-13, 4-2

7-3

shared line

5-13, B-3

Status Messages web page

shield icon

1-9

status screen

signaling authentication
signaling encryption
silent monitoring

expansion module

1-11

1-11

5-13

single button barge

B-3

SIP
description

1-6

softkey buttons
description of

1-4

softkey templates, configuring

Span to PC Port
Speaker Enabled

Stream 0 web page

8-11

Stream 1 web page

8-3, 8-11

Stream 2 web page

8-3, 8-11

Stream 3 web page

8-3, 8-11

Stream 4 web page

8-3, 8-11

Stream 5 web page

8-3, 8-11

streaming statistics

8-11

Subnet Mask

switch
Cisco Catalyst

LLDP-MED

5-13, B-4

4-27, 8-8

SW Port Configuration

standard (ad hoc) conference

startup problems

startup process
accessing TFTP server
configuring VLAN

2-7

TCP

2-7

loading stored phone image

obtaining IP address

2-7

2-7

2-7

statistics

abbreviated dialing

2-8

2-8

5-2

audible message waiting indicator

auto dial

requesting configuration file

5-2

auto pickup
barge

8-9

streaming

8-11
7-1, 7-2

5-2

5-2

5-2

1-17, 5-3

block external to external transfer

Busy Lamp Field (BLF) Pickup

network

D-1

telephony features

auto answer

2-7

requesting CTL file

1-6

technical specifications, for Cisco Unified IP Phone

contacting Cisco Unified Communications

Manager 2-8

understanding

4-6

5-6

9-1

obtaining power

2-2

SW port

1-3

4-12, 8-6

Status menu

2-2

internal Ethernet

5-16

speed dial, buttons

speed dialing

1-16

See SRST

4-19

speed dial

SRST

4-8

Survivable Remote Site Telephony

3-3

1-3

template for

7-11

supplicant, in 802.1X

4-22

Speaker button, disabling

speakerphone

5-17

8-2, 8-11

5-3
5-3, B-1

Busy Lamp Field (BLF) speed dial

Call Back

5-3

5-3

call display restrictions

5-4

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caller ID

mute

5-5

caller id blocking
call forward

on hook call transfer

5-5

privacy

5-5

redial

Cisco IP Manager Assistant (Cisco IPMA)

client matter codes

services

5-6

configurable call forward display

CTI applications

direct transfer

extension mobility
fast dial service

transfer

join

description

5-8

5-8

TFTP Server 1

4-9

TFTP Server 2

4-10

IPv6

5-9

9-3

1-9

time, displayed on phone

5-9

Log server

1-6

TFTP settings

5-9

log out of hunt groups

Time-of-Day Routing

5-9

TLS

4-26, 9-11

malicious caller identification (MCID)

meet-me conference
message waiting
mobile connect

direct

5-10

B-4
5-14

Transmission Control Protocol

5-10

See TCP

5-10

multiple calls per line appearance

5-10

5-13

5-14, B-4

transfer-direct transfer

multilevel precedence and preemption (MLPP)

music-on-hold

3-2

2-5

transfer

5-10

5-2, 5-10

mobile voice access

5-14

TFTP

5-8

troubleshooting

immediate divert
intercom

5-14

voice messaging system

5-8

5-8

hunt group

5-14

5-14

video support

5-8

5-8

hold reversion

5-13

5-14

video mode

forced authorization codes

hold

5-13

transfer-direct transfer

5-7

5-7

group call pickup

5-13

Time-of-Day Routing

5-7

do not disturb (DND)

help system

speed dialing

5-6

5-13

5-13

silent monitoring

5-6, 5-14

distinctive ring

5-12

shared line

5-6

directed call pickup

5-12

Services URL button

5-4, 5-6

5-6

directed call park

5-12

secure conference

5-5

5-11

5-12

ring setting

5-5

5-11

5-11

programmable line keys

5-5

5-3

conference

4-26, 9-11

presence-enabled directories

call recording
cbarge

5-11

Peer firmware sharing

5-5

5-5

call waiting

5-10

other group pickup

5-4

call forward destination override

call park

5-10

5-10

5-10

Transport Layer Security

See TLS
Trivial File Transfer Protocol

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See TFTP

user options web page

troubleshooting

call forward settings

Cisco Unified Communications Manager settings

9-4

Cisco Unified IP Phone Expansion Module 7914

9-12

DHCP
DNS

users
accessing voice messaging system

A-3

adding to Cisco Unified Communications

Manager 5-18

9-7
9-7

DNS settings

configuring personal directories

9-4

IP addressing and routing

network connectivity
network outages

9-6

phones resetting

9-7

physical connection
security

5-19

documentation for

9-3

9-3

A-4

A-2

providing support to

A-1

required information

A-1

subscribing to services

A-3

9-6

9-8

services on Cisco Unified Communications

Manager 9-4

video

TFTP settings

Video Capability Enabled

9-3

VLAN configuration

9-7

B-4

video mode

4-19

5-14

video support

5-14

VLAN

auxiliary, for voice traffic

UDP

configuring

1-6

UI Configuration menu
description

4-6

configuring for voice networks

native, for data traffic

4-17

options

verifying
4-18

VLAN, interaction with

Auto Line Select

4-17

voice mail

BLF for Call Lists

uncompressed wideband (16bits, 16kHz) audio

Unified CM Configuration menu
URL dialing

4-11

1-1

voice quality metrics

User Datagram Protocol

5-14
A-3

8-12, B-4

2-3

Voice VLAN Enabled

B-4

2-2

voice messaging system, accessing

voice VLAN

4-29

2-3

B-4

voice messaging system

4-17

2-2

9-7

Auto Call Select

Unlock softkey

2-3

4-23

volume button, description of

1-3

See UDP
User Locale

4-16

User Locale Char Set

User Locale Version

4-16
4-16

wall mounting, Cisco Unified IP Phone

User Options web page

description

Web Access Enabled

5-19

giving users access to

WebDialer
5-19, A-1

3-10

4-23

B-4

web page

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about

8-1

Access

8-2, 8-9

accessing

8-2

Debug Display

8-3, 8-11

Device Information
disabling access to

8-2, 8-4
8-3

Ethernet Information
Network

8-2, 8-9

8-2, 8-9

Network Configuration

8-5

Network Configuration web page

preventing access to
Status Messages
8-11

Stream 1

8-3, 8-11

Stream 2

8-3, 8-11

Stream 3

8-3, 8-11

Stream 4

8-3, 8-11

Stream 5

8-3, 8-11
1-1

wideband headset
option

8-3

8-2, 8-11

Stream 0

wideband codec

8-2

4-21

4-18

user controllable

4-18

Wireless Headset Enabled

4-19

X
XmlDefault.cnf.xml

2-6

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