ZTEDH ZXSDR B8200 GU360 Indoor GSM&UMTS Dual Mode Baseband Unit Maintenance Guide Version 4.09.21 ‘ZTE CORPORATION INO. 55, Hitech Road South, ShenZhen, PRChina Postcode: $18057 Tel: (88) 755 26771900, Fax: (86) 755 25770801 URL: hte / tate Email: supportLEGAL INFORMATION (Copyright © 2010 ZTE CORPORATION. ‘The contents of this document are protected by copyright laws and intemational treaties. Any reproduction or dtribution of this document or any partion ofthis document, in any frm by any means, thou the prior written consent of ZTE CORPO- RATION s prohibited, Addtionally, the contents of this document are protected by contractual confidential obligations. ‘All company, brand and product names are trade or service matks, or registered trade or service marks, of ZTE CORPOR ATION or of their respective owners, This document is provided "a i", and all express, implied, or statutory warranties, representations or condtions are ds- claimed, inducing without limitation any implied warranty of merchartabty,fness for pattcular purpose, title er norin- Fringement, ZTE CORPORATION anditslcensers shall nat be lable For damages resulting from the use oF or reliance on the information contained herein. ZZTE CORPCRATION or its licensors may have current or pencing intellectual property ights or applications covering the subject, tmalter ofthis document. Except as expressly provided in any wien license between ZTE CORPORATION ands licensee, the user of ths documert shallnct acquire any license to the subject matter herein {ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice Users may ist ZTE technical sunpert website hitp:/Jensuppatzte.com cn to inquire related information. ‘The imate right to interpret this product resides in ZTE CORPORATION. Revision History Revision No. _| Revision Date | Revision Reason R10 20100619) First Edition Rid 20100819 Topic LED Indicator Analysis has been modified, Serial Number: $J-20100510160815-015Contents Preface. I Maintenance Overview . 1 Requirements for Maintenance Personnel ...s.cscessssseeeeee D 1 1 Maintenance Principles . Overview... ce Rights Management .. Data Observation. ...cssssessssseenesssssesetenessesseeennsvessees 2 Data Modification. 3 Data Synchronization 3 Man-Machine Command 3 Board Operations. 3 System Update osscsscsssssessssssesseessssseeensssssescesnunsessees Maintenance Category... 4 Maintenance Analysis Methods . 5 LED Indicator Analysis, 5 Signaling Tracing AnalySis....s.sscsesssssesesenessesseeeesveseee EL Alarm Log AnalySis ..sssscsessssseesuesssssesetsnussesseeensveseee EL Instrument and Meter Analysis .....sssssssessesseeeeesveseee TL Comparison by Replacement socccsesssssesessessesseeenesseseee 12 Attention Items .sssscscsssssseeeesssssessetenessesseeeessssseesene 13 Personnel Qualifications.....scsssscsusssssestessesseeennsseseee 13 Maintenance Management ...s.sscsusssssesesessesseeenesveseee 13 Data Maintenance ..csscsssssssseseessssseessnseeseesensessee dd Equipment Environment ....sssssscsessssseeessssseeseeseensessee dd Tools and Instrument...ccssossescessssseeensssseesetsnensessee dd Spare Parts.ccccsssssscsssesssssseesessssseeessssseeseessssessee 4 Technical Documents...scccssosseeessssseseenensesseeenessessee 1S Technical Support ...sscscessssseeeesssssesetsessesseeenesveseee 1S Routine Maintenance OVERVIEW esssscsssessseennsssssseentssssssssetenussesseeassssssssates 7 Daily Maintenance Items ....scsssssssssetsnessesseeenesssseceeiene 1B Confidential and Proprietary Information of ZTE CORPORATION I2XSDR 88200 GUGEO Maintenance Guide TIE Monthly Maintenance Items ...cscsessssseesssssssesensnessseseeeen 18 Semi-Vearly Maintenance Item$....sssssescsssssseseesessssseeeen D9 Other Recommended Maintenance Items. sssssessueesssseeeens20 Troubleshooting Examples «. OVERVIEW ssscssctssssssssetennssssscssntussasseesenusssacesetsnsessens 2D System Monitoring .ssscsesessssscssssessssseeeenesssscesetsnenseseene 2D High CPU Utilization ..cccccsssssesessssceenesssseeentsnensessene 2D Decreased BS Coverage RAdIUS .....ssecsssssssseseteessensene 22 User Complaints ..scsscsssessssssesnusssssseessnusssscesntssnssesens22 Low Call Completion Rate ..esssscsssseesesssseesetsessessene 22 Poor Call QUality..sscsssssssssssstssesssseeeesesssssesetsnessensens 24 Slow Internet ACCESS..scccssssseseesssseesetsssssessetenessessees 25 Emergency Maintenance. OVErVIEW ssscccssssseessetsussssssetensssnseeensssnsesetsnessssseeenns 27 Fault Evaluation....sccsscsssesssssessessssseesssssnseseesnessssseeeen 27 Evaluation Standard of Complete Equipment Breakdown cscssssesssssessssssssteeessssseeesnssnssseeeens 27 Service Impact of the FaUIt .s.csccessssseessssssesennessssseeeen 28 Fault Report FLOW. .sscsscsssssssseessessssseessisssnsesenssessssseeeens28 Emergency Fault Handling ...s.cscsessssseessssssseseessenssseeeen 29 Manual Master/Slave SWitch....cccsssscessssssessetenesseseeee29 Power-Off Reset on Faulty Board..s.ssccsesssssssssetenesseseeee29 FAN Operation Check ..cssssssssssesssseesetssenssssetensveseees29 Use of Slave FS Board saucssssssscssssseesetensessetenesveseees3O Service Restoration FIOW.....csscsssessssseessssssesetsessssseeeens30 General Flow of Service Restoration ....s:ssssssesenesveseeee30 Detailed Flow of Service Restoration... 32 Checking PM Power SUpplY ....sesscsusssseeeetenseseene32 Checking Power Supply System...ccsssseeeeesseseene32 Checking Key Board Power SUPPIY «s.ssessessesseseene32 Checking Service Board Operation sss. 32 Resetting or Replacing Board ....sssssssesneesseseeeene33 Checking Relationship between Configuration Modification and the Fault .....scsssssssseeee33 Restoring Configuration Data ....sssssseeeesseseeeens33 Collecting Fault Information ...esscsesssseeeeenenseseene 34 Common Operations of BS Emergency Maintenance via NM Software .scsscsssossesenessssseeetisnssssseeeesssssesennen 34 Application Scenario of NM Software ....ssssssssetnessesene 34 Emergency Maintenance Operations Via LMT ......:sses00035 HI Confidential and Proprietary Information of STE CORPORATIONTIER Master/Slave Switchover and Reset .. Perform Board Diagnosis Test . Exporting Operation Log of Node B ... Exporting Current and History Alarms of Node 8 cescisennneeee Exporting Foreground Log Information ........ Emergency Maintenance Operations Via NetNu- menM31(RAN)/OMMB - Master/Slave Switch and Reset/Power-Off Reset . - Exporting Operation Log of Node B.. Querying and Exporting Current Alarms of Node 8 Replacing Board Maintemance Record Tables Daily Maintenance Record Table Monthly Maintenance Record Table... Semi-Yearly Maintenance Record Table Emergency Handling Record Table...... Module Replacement Record Table ...... Figures Tables . Glossary... 235 235 36 37 239 40 40 242 ‘Confidential and Proprietary Information of 2TE CORPORATION ttZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, IV__ Confidential and Proprietary Information of 2TE CORPORATIONPreface Purpose What is in This Manual Intended Reader This manual introduces the maintenance method for ZTE SDR se- ries base station product ZXSDR 88200 GU360 Indoor GSM&UMTS Dual Mode Baseband Unit, including routine maintenance, compo- nents replacing etc. Chapter Summary Chapter 1 Maintenance Overview Introduces the maintenance classification, maintenance pringple, maintenance analysis method of ZXSDR B8200 GU360, as well as the precautions during maintenance of ZXSDR B8200 GU360. Chapter 2 Routine Maintenance Introduces the basic contents of ZXSDR 88200 GU360 routine maintenance. Chapter 3 Troubleshooting Examples Introduces some possible faults in ZXSDR B8200 GU360 routine maintenance, their causes and solutions, Chapter'4 Emergency Maintenance Introduces the method of service restoration and fault removal when complete or partial breakdown of ZXSDR 88200 GU360 occurs. Appendix A Replacing Board Introduces the precautions during board replacement. Appendix 8 Maintenance Record Tables Provides maintenance record tables for reference. = Maintenance Engineer Confidential and Proprietary Information of ZTE CORPORATION IZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, HI Confidential and Proprietary Information of STE CORPORATIONChapter 1 Maintenance Overview Table of Contents Requirem ents for Maintenance Personnel ... Maintenance Principles .... Maintenance Category..icressern. Maintenance Analysis Methods... Attention Items. Bopee Requirements for Maintenance Personnel ZXSDR B8200 GU360 system maintenance engineer should: = have received equipment training and be qualified = have mastered the basic knowledge of ZXSDR 88200 GU360. = have known the system structure of 2XSDR 88200 GU360 and the basic functions of all boards. = have some basic network optimization and maintenance knowledge. Maintenance Principles Overview This section introduces the principles that maintenance person- nel must observe during ZXSDR 88200 GU360 maintenance. Any ‘operation against the following principles may have a negative im~ pact on system operation ‘Confidential and Proprietary Information of STE CORPORATION 1‘SOR 88200 GUSEO Maintenance Guide TIE Rights Management Personnel-specific user names and passwords should be assigned for system login, operation and maintenance, to restrict the oper- ation rights of maintenance individuals and to easily locate opera~ tion history through system log in case of system malfunction. Different users are able to perform different groups of operations, depending on their levels and rights. Operation and maintenance software classifies operators into four levels: root user, advanced user, medium-level user, and ordinary user in descending order of rights = Root user, with highest level of right, can perform any oper- ations, including creating users, modifying user information, deleting users, setting rights and modifying system configura tion. Change initial password of root user immediately after logging in to the system, for security of the system = Advanced user has the same rights as a root user, except that it cannot manage user accounts, add/delete boards and add/delete local calls, = Medium-level user, with basic viewing right, can view alarm and system information. In addition, a medium-level user can only perform limited types of configuration operations. = Ordinary user, with lowest right, can only view information rather than perform any configuration operation. Precautions: = Use right management function to set ordinary equipment maintenance personnel as medium-level users = Do not log into the system as root user unless absolutely nec- essary. = Do not modify the network configuration of NMS Server and Client. = Do not run and operate any program not related to operation and maintenance on NMS Server or Client. = Follow general principles of network management to guard against any virus. Data Observation = Perform data observation operation carefully when with large quantities of data to report. The operations indude signaling tracing, running information observation, service observation of all users, and alarm refreshing. Excessive data report dur- ing data observation may cause system breakdown in extreme cases. = Select appropriate time (low traffic period) for data observation operation; take appropriate measures; save results in time and dear temporary data in time. 2 Confidential and Proprietary Information of STE CORPORATIONTIER Chapter 1 Maintenance Overview Data Modification = Take care in modifying data, particularly wireless data, = Observe carefully whether there is any effect on system oper- ation after modifying data. = Be sure to perform backup before modifying any data, to en- sure rapid restoration when any problem occurs. = Do not perform data synchronization at rush hours (at 10 AM or 5 PM, Time varies from place to place). = Do not modify foreground database during daytime. Data Synchronization = Be sure to backup data before modifying configuration. = Do not perform data synchronization in daytime unless neces sary. = Check operation log to identify the source if finding any data of an unknown source, Man-Machine Command = Be careful in using commands that lead to foreground actions, indluding restart, reset, changeover, save, hardware test, soft- ware download and cell block/unblock. = Do not delete current alarms and history alarms unless abso- lutely necessary. = Be sure to lock background man-machine interface after main= tenance personnel leave operation and maintenance console, to avoid any accidents. Board Operations = Do not reset a board, plug/unplug it or power it off unless ab- solutely necessary. = Prepare spare board before replacing a board. Confirm there are sufficent technicians present for unexpected emergencies in the case of major operations, such as changing versions of important boards, or plugging, unplugging and replacng key boards, Maintenance personnel working on boards in the fore~ ground must have support from background personnel, = Always wear an antistatic wrist strap before operating boards on the rack and connect it to the rack before touching a board. Touch a metal object first to release static electricity on hands. ‘Confidential and Proprietary Information of STE CORPORATION 32XSDR 88200 GUGEO Maintenance Guide TIE Routine Maintenance Notification Handling Alarm Handling Troubleshooting System Update = Perform upgrade at midnight when there is low traffic. = Keep the contact information of relevant personnel (like trans~ mission and power supply) available to get their timely assis tance when required = Formulate upgrade plan in advance, covering all emergency measures, = Do not change procedures set forth in the plan, unless neces- sary. = Inform supervisors before upgrading for necessary technical support. = Assign a person to closely monitor the system in case of any faults occurring since the upgrade Maintenance Category In terms of maintenance content, maintenance falls into the fol~ lowing categories. = Routine maintenance = Notification handling = Alarm handling = Troubleshooting Routine maintenance is a periodical maintenance in which the reg- ular check of equipment operation is performed and the detected problems are handled. Routine maintenance enables problems discovered and handled in time so that potential damage or fault is prevented Notification handling is to analyze the notification information emerging during system operation, decide the notification nature, and take appropriate measures. Alarm handling is to analyze the alarm information emerging dur- ing system operation, decide the alarm nature, and take appropri- ate measures. Troubleshooting refers to the analysis, handling, and removal of detected faults. 3 Confidential and Proprietary Information of ZTE CORPORATIONTIER Panel Indicators Chapter 1 Maintenance Overview Maintenance Analysis Methods LED Indicator Analysis Analyze the board's running status by the indicator light's status. For ZXSDR 88200 GU360, CC board, UBPG board, and 8PC board need to be observed often. Description of PM panel indicators is shown in Table 1. ‘TABLE 1 PM PANEL INDICATOR DESCRIPTION Indicator | Color | Meaning | Description Name RUN Green | Running | RUN indicator and ALM indicator indicator | flashing alternately: board MMC is in module initializing. Flashing (0.3 s on, 0.3 s off): the board is in normal running state. Off: board self-test fails. ALM Red | Alarm | Quick flash (0.15 s on, 0.15 s off): indicator | critical or major alarm occurs Slow flash (1 5 on, 15 off): minor or warning alarm occurs, Off: no board alarm occurs. PWR Blue | Power on | Always on: board is power on. indicator | Off: board is power off. which is, only on PM3 panel Description of CC panel indicators is shown in Table 2 ‘TABLE 2 CC PANEL INDICATOR DESCRIPTION Indicator Name Color Meaning Description RUN Green Running Indicator ALM indicator flashing RUN indicator and alternately: board MMC is in module initializing Flashing (0.3 § on, 0.3 s off): the board is in normal rupning state, Off: board seif-test fails. ALM Red Alarm Quick flash (0.15 s on, 0.15 Indicator s off): critical or major alarm occurs. Slow flash (1's on, 1 s off): minor or warning ’alarm ‘Confidential and Proprietary Information of ZTE CORPORATION 3(SDR 88200 GUE Maintenance Guide TIER Indicator | Color | Meaning Description Name Off: no board alarm occurs. 0s Green | £1/T1 Status | Alternate flash for different Indicator links; the max 4 flashes (Link'0-3) | per second; 0.125 s on, 0.125 s off. ‘The first second: one flash means Link 0 is normal and Off means Link 0 is not in ‘The third second: two flashes means Link 1 is normal and Off means Link Lis not in use ‘The fifth second: three flashes means Link 2 is normal and Off means Link 2is not in use ‘The seventh second: four flashes means Link 3 is normal and Off means Link 3 is not in use Recycle. Each cycle lasts for eight seconds. e1s Green | £1/T1 Status | Ditto Indicator (Link'4-7) 2s Green | £1/T1 Status | Ditto Indicator (Link'8-11) 35 Green | £1/T1 Status | Ditto Indicator (Link'12-15) Ms Green | Master/Slave | On: the board is in master Indicator state. Off: the board is in slave state. REF Green | GPS Antenna | Always On: antenna feeder State or 2 | is normal. MHz State, | Always Off: antenna feeder Connection | and satellite are normal, in state of SMA | initialization state Interface on | Slow Flash (1.5 5 on, 1.5 correspond- | s off): antenna feeder is ing panel broken Quick Flash (3 5 on, 3 s off): antenna feeder is normal but cannot receive satellite signal. Slowest Flash (2.5 s on, 2.5 s off): antenna short circuit Quickest Flash (70 ms on, 70 ms off): no message is received at the initialization stage. 5 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 1 Maintenance Overview Indicator | Color | Meaning Description Name eTHO Green | ABIS/Tub (On: physical link of State Interface Link | ABIS/Tub network interface (optical or electrical) is normal, Off:_ physical link of ABIS/Iub network interface is broken. Flashing: there is received or sended data at ABIS/Iub network interface. AMT DEBUG/CAS- | Green Interface Link state of | On: physical link of DEBUG/CAS- | DBG/CAS/OMC network /LMT Network | interface is normal Off: physical link of DBG/CAS/OMC network interface is broken. Flashing: there is received or sended data at DBG/CAS/OMC network interface UBPG panel is illustrated in Table 3 ‘TABLE 3 UBPG PANEL INDICATOR DESCRIPTION Color | Meaning _| Description RUN Green | Running Flashing (0.3 s on 0.3 s off) Indicator _| the board ig in normal running state, Off: board self-test fails. aim — | Red Alarm Quick flash (0.15 s on0.15 s Indicator | off): critical or major alarm Slow fiash (1 s on1 s off) minor or warming alarm occurs. Off: no board alarm occurs cst Green | CPU Running | Flashing at frequency of 1 Hz Indicator | main version has been booted successfully scs | Green —_| System Clock | Always onsystem dock is in Indicator | normal state. Offsystem dock is in abnormal state. ‘Confidential and Proprietary Information of STE CORPORATION 7(SDR 88200 GUE Maintenance Guide TIER Indi- | Color | Meaning —_| Description cator Name Ls Green If there are | Flashing at frequency of 8 optical inter- | Hzand flashing ordinally at facesthe link | different time, the max 3 state of op- | flashes per second tical commu- | The first second: one nicating with | flash means Link 0 RRU optical/backboard link is If there is no | normal and Off means Link 0 gptical inter- | is faulty, facethe link | The fourth second: to state of back- | flashes means Link 1 board optical/backboard link is normal and Off means Link 1 is faulty. The seventh second: three flashes means Link 2 optical/backboard link is normal and Off means Link 2 is faulty. Recycle. Each cycle lasts for nine seconds ss Green If there are | Flashing at frequency of 8 optical in- | Hzand flashing ordinally at terfacesex- | different time, the max 3 istence of op- | flashes per second tical signal at | The first second: one flash ‘optical inter- | means there is signal at Link face 0 optical/backboard link and If there is no | Off means there is no signal at optical inter- | Link 0. facephysical | The fourth second: two flashes link state of | means there is signal at Link GTP in back- | 1 optical/backboard link and board Off means there is no signal at Link 1 ‘The seventh second: three flashes means there is signal at Link 2 optical/backboard link and Off means there is no signal at Link 2. Recycle. Each cycle lasts for nine seconds Description of BPC panel indicators is shown in Table 4. ‘TABLE 4 BPC PANEL INDICATOR DESCRIPTION Indi- | Color | Meaning Description cator Name RUN Green | Running RUN indicator and ALM Indicator indicator flashing alternately: board MMC is in module initializing Flashing (0.3 s on, 0.3 s off) the board is in normal running a Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 1. Maintenance Overview Color | Meaning Description Tate, Off: board self-test fails ALM Red Alarm Quick flash (0.15 s on, 0.15 s Indicator off): critical or major alarm Slow flash (1 s on, 1 s off): minor or warning alarm Off: no board alarm occurs. Description of FS panel indicators is shown in Table 5. ‘TABLE 5 FS PANEL INDICATOR DESCRIPTION Indicator | Color Meaning | Description Name RUN Green Running | RUN indicator and ALM indicator Indicator | flashing alternately: board MMC is in module initializing. Flashing (0.3 s on, 0.3 s off) the board is in normal running state. Off: board self-test fails. ALM Red Alarm | Quick flash (0.15 s on, 0.15 Indicator | s off): critical or major alarm Slow flash (2 s on, 4 s of) minor or warning alarm occurs. Off: no board alarm occurs. scs Clock For possible future use Indicator FLs Forward _| For possible future use Link Indicator RLS Reverse | For possible future use Link Indicator Description of SA panel indicators is shown in Table 6. TABLE 6 SA PANEL INDICATOR DESCRIPTION Indicator | Color Meaning | Description Name RUN Green Running RUN indicator and Indicator | ALM indicator flashing alternately: board MMC is in module initializing Flashing (0.3 s on, 0.3 s ‘Confidential and Proprietary Information of STE CORPORATION 5(SDR 88200 GUE Maintenance Guide TIER Indicator | Color Meaning | Description Name OF the board 1s ih normal running state Off: board self-test fails ALM Red Alarm Quick flash (0.15 s on, 0.15 Indicator 5 off): critical or major alarm occurs. Slow flash (1's on, 1 s off) minor or warning ‘alarm Off: no board alarm occurs. ‘TABLE 7 SE PANEL INDICATOR DESCRIPTION Description of SE panel indicators is shown in Table 7. Indicator | Color Meaning | Description Name RUN Green Running RUN indicator and Indicator ALM indicator flashing alternately: board MMC is in module initializing. Flashing (0.3 5 on, 0.3 s off): the board is in normal running state Off: board self-test fails ALM Red Alarm Quick flash (0.15 s on, 0.15 Indicator 5 off): critical or major alarm occurs. Slow flash (1's on, 1 s off) minor or warning ‘alarm Off: no board alarm occurs. ‘The indicators on TAM panel are described in Table 8. ‘TABLE 8 TAM PANEL INDICATOR EXPLANATION, the process is Ne Meaning | Description Ru- | aree- | Running | *Flashing"(on for 0.3 s, off for 0.3 s): the N | |indicator | board is running properly. “slowly flashing"(on for 1.5 s, off for 1.5 s):_ indicating the indicator disconnects with CC. "Quickly Flashing"(on for 70 ms, off for 70 ms): the board is downloading versions or Powered on. io ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Signaling Meter Analysis Chapter 1 Maintenance Overview N- | Col- | Meaning | Description al- fred | Alarm "Quickly Flashing” (on for 0.155, off for M indicator | 0.15s) means the alarm is critical or major: "slowly Flashing” (on for 1s, off for 1s) means the alarm is ordinary or minor. "No Flashing" means the board is running properly. Signaling Tracing Analysis Signaling tracing analysis is to check whether signaling flow is cor- rect. All services have their own signaling flows. When a service is abnormal, it is acceptable to diagnose system problems by view- ing differences between current flow and correct flow. Important workflow, for ZXSDR 88200 GU360, includes: cell setup, common transmission channel setup, paging, random access, system information update and wireless link setup Alarm Log Analysis Query the history alarms and current alarms at background inter- face, and analyze the equipment's running status. Instrument and Meter Analysis ‘Comm only-used instruments and meters in routine maintenance include signaling meters, line testers and power meters, Signaling meter is to monitor signaling interaction between8S and RNC in real time. The connection made of signaling meter with the equipment is as shown in Figure 1. ‘Confidential and Proprietary Information of ZTE CORPORATION 422XSDR 88200 GUGEO Maintenance Guide TIE FIGURE 1 APPLICATION OF SIGNALING METER AT RNS fy Cpa Sper 10% Signaling meter analysis allows monitoring signaling flows be- tween 8S, RNC and UE in real time and saving results. Drive Test Drive test instrument has the following functions. Instrument = To measure information of common channels. = To measure related items in coverage area, such as locations, signal strength and signal quality. = To measure energy of each synchronization code in each times~ lot on synchronization channel: = To measure channel power. = To measure scramble of the cell. Comparison by Replacement Comparison by replacement is replacing the suspected faulty boards or cables with normal boards or cables, and observing whether the fault disappears after the replacement, Refer to Appendix for the replacing method of boards Normally, field engineers judge the faulty board by other analysis method at first, then use the replacement analysis to confirm the result, The analysis method includes: = Board resource block This method is applicable to baseband processing board. At first, block the suspected board and observe the system's working status. If the system recovers, the fault probably lies in the baseband processing board or board interface. It is ad- 12 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 1 Maintenance Overview visable to replace the board, unblock the ports and take further test. = Board replacement This method is applicable to baseband processing board, in- terface board, and etc. Use normal boards to replace the sus- pected board = Cable replacement The cables which may be faulty include fiber cable, E1 cable, lightning arrester cable (for external connection) and interface board cable, For example, a fiber interface is obstructed. The field engineers can remove the fiber cable and self-loop the fiber interface. If the fiber interface is abnormal in the self-loop, the interface is faulty, and the field engineer can connect the fiber cable to other normal fiber interfaces and modify the configuration. If the fiber interface is normal in the self-loop, replace the fiber cable or check the opposite equipment. A\ tase It is forbidden to aim the fiber at somebody's eyes. The laser in the fiber cable is probable to make people blind if looking straight. Attention Items Personnel Qualifications Maintenance personnel must receive pre-service training to learn necessary knowledge about the equipment and related network, and they must follow instructions given in related manuals of ZXSDR B8200 GU360 to conduct maintenance. Maintenance personnel must have earnest attitudes and high com- petence Maintenance Management Make a complete set of equipment room maintenance regulations to standardize routine work of the maintenance personnel. Forbid non-maintenance management personnel to perform any mainte- nance operation Make a detailed on-duty log to provide detailed records about sys- tem running, version status, data change, upgrade and problem handling for easy analysis and troubleshooting once any fault oc- curs. ‘Confidential and Proprietary Information of ZTE CORPORATION 132XSDR 88200 GUGEO Maintenance Guide TIE Make a work shift record to clearly define responsibilities. Do not play games or access the Internet through computer ter- minal. Do not install, run and copy any other software not related to the system at the terminal. Do not use the computer terminal for other purposes. ‘Set NM passwords by level. Manage them strictly and change them periodically to ensure them only accessible to maintenance per- sonnel Data Maintenance Do not reset the equipment, load or change any data unless ab- solutely necessary. Do not change background database at will Backup the data before making any changes. Do not delete backup data after changing data until observation period (usually one week) expires and be sure that the equipment is running normally. Equipment Environment Maintain normal temperature/humidity in the equipment room Keep the environment tidy and clean, free from dust and mois~ ture. Keep rodents or insects out of the equipment room Ensure that primary power of the system is stable and reliable, and check system grounding and lightning protection ground peri~ odically. Check lightning protection system to Confirm all facilities are in good condition, especially before storm seasons and after thunderstorms. The equipment room must have sufficient luminance compliant with relevant standards. Repair damaged lamps in time and Con- firm that light reaches all around the equipment room Tools and Instruments All common-use tools, instruments and meters must be available, Instruments and meters must be subject to periodic checking and calibration to ensure function availability and accuracy. Spare Parts Check spare materials and parts regularly to ensure sufficient stocks and to prevent them from mold, a ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 1 Maintenance Overview Store spare materials and parts and faulty ones separately. Mark them properly for easy identification. Technical Documents Place technical documents and equipment software by categories in specified place Technical Support ‘Treat with the faults in time once a fault occurs. Please contact ZTE Corporation once the fault is too troublesome and no maintenance personnel can solve it. = You can contact the local office. = You can dial the hotline of ZTE global customer support center. ‘The phone numbers are: » 900-830-1118 » 400-830-1118 » 86-0755-26770800 = You can log in ZTE technical support website (http: //ensup- port.zte.com cn) to submit technical support application It is recommended to mark the contact approach of ZTE local office in an eye-catching position of the equipment room, and notify all maintenance personnel. Make sure that the contact approach is latest. ‘Confidential and Proprietary Information of ZTE CORPORATION 15ZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, 16 Confidential and Proprietary Information of ZTE CORPORATIONChapter 2 Routine Maintenance Table of Contents Overview... ssetussnsneesessssssssescnnssssesseescsnsessee LT Daily Maintenance Item$ ...s.c.ss.ssssusstensseeesnsesennnecesieeee 8 Monthly Maintenance Item soecsccsssscssesssssseseeeesvsneeeenines 1B Semi-Yearly Maintenance Item$.....ssccsesscssesseeecsvoneeesnnenee 18 Other Recommended Maintenance Item$ .....cssu.csensseees seen 20 Overview Routine maintenance is the periodical and preventive check of equipment. This check can ensure the equipment in reliable status. Routine maintenance includes the following aspects: = Routine Test Follow the technical specifications to check and test the equip- ment's running status, functions, key performance index and hardware usability regularly with specified meters, instruments and operations. Routine Check and Cleaning Check the hardware of BS and its accessories one by one. Ad- Just and replace the faulty parts to ensure all hardware in good condition. Periodical cleaning and maintenance is necessary to both main equipment and peripheral equipment. It is recommended to make a reasonable periodical maintenance plan and carry out the plan strictly. O note: The following sections describes some routine maintenance items. These items may be not applicable to every situation. Customers can refer to these contents to make a practical routine mainte- nance plan. ‘Confidential and Proprietary Information of ETE CORPORATION 17(SDR 88200 GUE Maintenance Guide TIER Daily Maintenance Items The daily maintenance items of ZXSDR B8200 GU360 equipment are shown in Table 9 ‘TABLE 9 DAILY MAINTENANCE ITEMS Item Sub-item Contents tions check Alarms and_notifica- Alarm handling Check all alarms at NM terminal from last check to current time, and handle by alarm level. Notification handling | Usually, analyze no- tifications that fre- quently occur and ignore common ones. Troubleshooting Common faults Handle common faults such as transmission fault and board fault, User complaints Analyze and handle network quality prob- lem that users com- plain about. Monthly Maintenance Items The monthly maintenance items of ZXSDR B8200 GU360 equip- ment are shown in Table 10. TABLE 10 MONTHLY MAINTENANCE ITEMS Item Sub-item Contents Remarks Radio Parame- ter Engineering pa- rameter Verify the BS | Update the pa- configuration | rameter dy- parameters namically. The parameter is re- quired to. be kept for at least two years. BS equipment Main equipment and accessories check Clean the cabinet; Check the cabling rack; Check E1/T1/Fiber and various interfaces; Check the equipment's indicators; ie ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 2 Routine Maintenance Item Sub-item Contents Remarks ‘Check FAN status; lean dust filter Power System Check power; Check battery Spare Part Check Check spare boards; Check spare cabinets; Check other spare parts. Semi-Yearly Maintenance Item Ss The semi—yearly maintenance items of ZXSDR 88200 GU360 equipment are shown in Table 11. TABLE 111 SEMI-YEARLY MAINTENANCE ITEMS Item Sub-item Contents Remarks Lightning grounding Lightning grounding Check protection ground of the equipment; Check protection ground of the equipment Check grounding trunk line of BS; Check lightning grounding of the building: Test each type of grounding resistance, Check all items before and after a natural disas- ter ‘Confidential and Proprietary Information of ZTE CORPORATION 132XSDR 88200 GUGEO Maintenance Guide TIE Other Recommended Maintenance Items ‘Some other recommended maintenance items and their period are shown in Table 12 ‘TABLE 12 OTHER MAINTENANCE ITEMS Item Content Recommended Period Storage Battery Discharge capacity | Yearly test Environment Safety | Check hidden safety | Semi-Yearly hazards; Check fire extinguishers; Check the equipment protection status, 20 ‘Confidential and Proprietary Information of ZTE CORPORATIONChapter 3 Troubleshooting Examples Symptom and Effect Table of Contents OVEFVIOW vvsesssseesvsssesneetesessensnsttcneteenseesssssennneetveeee 21 System Monitoring ....s..ccsscsessoesunstensniessuietenssecesieeee 2M User Complaints .....sssssssssscssnmsnostunstensnneesietennnecenieren 22 Overview ‘The possible faults that may occur during ZXSDR 88200 GU360 routine maintenance are as shown in Table 13 ‘TABLE 13 POSSIBLE FAULTS Category Fault ‘System monitoring High CPU utilization Decreased BS coverage radius Customer complaint Low call completion rate Poor call quality Slow Internet access System Monitoring High CPU Utilization The alarm man-machine interface of the operation and mainte~ nance (O&M) console has CPU utilization alarm reported, or CPU utilization exceeds normal value for a long time as displayed at performance management man-machine interface High CPU utilization is of great concern. Processing capability of the system decreases if CPU of CC board is at a high utilization ‘Confidential and Proprietary Information of ETE CORPORATION 21‘SOR 88200 GUSEO Maintenance Guide TIE Cause Handling ‘Symptom and Effect Cause Handling ‘Symptom and Effect for a long time, It results in sharp rise of call loss and may cause memory exhaustion or system breakdown. Rise of CPU utilization of a board (particularly CC board) may result from = The system is busy currently, for example, high traffic. = Too many measurement tasks are set, and there are more measurement report messages = The system has a local emergency fault, causing a large num- ber of alarms reported. ‘Analyze the cause and take appropriate measures in case of high CPU utilization ratio for a long time. = Locate the fault and isolate it by blocking failed board and parts or using other methods if there is a large amount of burst alarm reports = Adjust measurement strategy properly if there are too many measurement messages reported, for example, cancel some less important measurement tasks or change the period when performing measurement tasks. Decreased BS Coverage Radius Call quality at the edge of call decreases, and measurement with instruments shows that coverage radius of BS signals decreases. = Some radio parameters are set improperly, particularly pilot channel transmitting power and downlink transmitting power, which affect actual BS coverage. = Surrounding landform and geographical feature changes, for example, urban construction, also affect actual coverage. = Electromagnetic interference in space causes pilot pollution = RRU system gets faulty. Conduct an on-site survey and detailed spectrum test near the site, and configure radio parameters again based on ambient charac teristics and test result. It is better to let professional network optimization personnel perform this task. User Complaints Low Call Completion Rate Users complain that call completion rate (successfully connected to the called party) decreases significantly and calls cannot be con= nected at all in extreme cases. 2 ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Cause Handling Call completion rate is a basic ind. Chapter 3 Troubleshooting Examples to evaluate overall perfor- mance of the system, A great variety of factors may affect it, induding: Boards and parts of access side equipment (including BS and RNC) fail, or parts of core network side equipment (such as MSC) fail, so fewer resources are available and users’ access requests are mostly rejected, Software version mismatch exists among some equipment or parts, for operation mistakes at system upgrade or version update. It affects normal working of the system, particularly putting interactive flow of important signaling or message into disorder, As a result, user access becomes difficult. Early-stage network planning or network construction is not perfect or resource configuration is incorrect, so allocation of system service resources is not reasonable. There are insuf- ficient resources in some areas, particularly those with large traffic, which reduce success rate of user access. User access is more likely to fail in the propagation environ- ment with electromagnetic interference (for exam ple, pilot pol- lution) and SNR downgrade Set statistical tasks on performance statistics man-machine in- terface of operation and maintenance background, to measure call completion rate in user complaint area, and compare the result with old statistical data. There is a large possibility of external electromagnetic inter ference if statistical indices do not decrease significantly. i, Use a radio signaling analyzer to observe radio signaling process, and record characteristics of abnormal interrup~ tions. ii, Use a spectrum analyzer to scan frequency band in use to test whether any external electromagnetic contamination exists. ili, Locate interference source and try to eliminate it. Check equipment faults, resource configurations and software versions if statistical indices decrease significantly. i, Determine whether the whole network, a BS, or a sector is affected according to problem area reported by the user first. ii, Check current alarms and history alarms. Check work~ ing status of equipment parts, transmission equipment and dock source. Eliminate any fault found. ili, Observe utilization of related sources continuously, for ex- ample, board CPU utilization, link load, cell traffic, and radio channel utilization. Adjust resource configuration data and expand capacity of the equipment if necessary. iv. Check software/hardware versions of each equipment and part, to eliminate version mismatch. Itmay be a sign that the system is to be down if performance indices of the whole network degrade. Handle the problem immediately, and report it to ZTE in time. ‘Confidential and Proprietary Information of ETE CORPORATION 23‘SOR 88200 GUSEO Maintenance Guide TIE Poor Call Quality Symptom and The common symptoms of poor conversation quality are: ct Cause = Call Drop There is frequent abnormal interruption during conversation of users. One-Way Conversation One party cannot hear the other party during the conversation. Intermittent Voice The voice is intermittent when users are in conversation. Mobile terminal has poor demodulation perform ance (receiving sensitivity), and fluctuation of receiving field strength affects conversation quality. Either or both parties of the call are on edge of cell(s) or the call is blocked by landform or buildings, so signal field strength is weak and fluctuates greatly. They result in a high frame error rate and affecting voice quality. Strong electrom agnetic interference is presentin the space, in duding pilot pollution, carrier interference, and abnormal sec- tor power of adjacent BS. They result in decreased voice qual- ity. » Pilot Pollution Surplus pilot frequencies become a strong interference source when there are three or more pilot frequencies with nearly equal magnitude in coverage area, > Carrier Interference It is strong signal interference if a frequency close to the BS carrier frequency exists in the BS coverage area, The interference may be continuous or in a burst. » Abnormal sector power of adjacent BS Power output of sectors of adjacent BS is fluctuating of- ten at amplitude over 3 d8, producing interference to over- lapped soft handaver area of correspanding sector of other BS or adjacent 8S Users are moving during the conversation. Signals are sei ously blocked suddenly, and air links undergo fast fading or receiving signal strength undergoes sudden change when there are obstadies in the surrounding. They affect continuity of voice because rapid power contral function cannot effectively follow up. Resources occupied during the conversation, such as carrier frequency, link, board, switching network and transmission equipment have faults and do not work stably. They affect stability of the conversation. Data configurations are incorrect or versions of hardware and software do not match. They affect stability of the conversa tion. 2 ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Handling Symptom and Effect Cause Handling Chapter 3 Troubleshooting Examples 1. Check mobile terminal used for conversation. Use multiple ter- minals of different models for comparison if possible, to deter- mine whether the terminal has any problem 2. Test signal field strength in conversation area to evaluate cov- erage effect. Optimize the network if the area has weak signal field strength. 3. Monitor with instruments to see whether any pilot pollution or carrier interference exists in the region. Find out interference source and handle it properly if so 4. Query recent downlink power output status of all adjacent BS at operation and maintenance console. Check the corresponding 85 and eliminate related fault if finding any abnormal power output. 5. Usual reason for voice quality degradation only occurring dur- ing motion is that power control mechanism in special geo- graphical and ambient system cannot accommodate the appli- cation. There is need to optimize the network in this case, for example, by adjusting the antenna. 6. Use a signaling monitoring meter or start signaling tracing at operation and maintenance background, and perform on-site dialing test, to monitor signaling flow. Query history alarms and current alarms simultaneously as a supplement to locate the fault. Check corresponding data configuration and hard- ware/software versions to eliminate the fault if locating the fault at a specific board or part. Slow Internet Access Connection speed is relatively slow when users access the Internet through packet service. = Signals on downlink radio link are of poor quality. For exam= ple, received power at the edge is below -90 dBm, or received power is high but FER is above 10%, which limits rate of the forward link. = Fail to provide the bandwidth that high-speed download re- quires because system resources are insufficient. = The equipment other than ZXSDR 88200 GU360 fails, 1. Use instruments to test received power and BER of downlink radio link, and perform network optimization if required. 2. View current occupation and allocation of system resources, such as carrier frequencies, links, boards and switching net- work, to find out "bottleneck" of resources. Upgrade the equip- ment or expand capacity if condition permits. ‘Confidential and Proprietary Information of ETE CORPORATION 25ZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, 26 Confidential and Proprietary Information of ZTE CORPORATIONChapter 4 Emergency Maintenance Table of Contents OVEFVIEW ssvscsessssssesstssssssseecsiassssseentsninnsssetenesvasssesesnn QT Fault Evaluation... SiosuessnaneensnsnaneecesrnsvenseesennnsQT Service Impact of the Fault .....s....csssstensseeesnsesenneeeesneeee 28 Fault Report FlOW....csesssessssseesnssssiceensssnienseeenesvenseesninn 28 Emergency Fault Handling s.........sssssstensseeesnseeensneeesieree 29 Service Restoration FIOW vs... 230 Common Operations of 8S S Emergency | “Maintenance via NM SOFWATE voscessescsesseseee cies venseeenns 34 Overview This chapter helps maintenance personnel to restore service and handle faults when complete or partial breakdown of ZXSDR B8200 GU360 equipment occurs. ‘The emergency handling method introduced in this chapter is ap- plicable to the case in which complete or partial service interrup~ tion suddenly occurs. Fault Evaluation Evaluation Standard of Complete Equipment Breakdown Ifmaintenance personnel observes the critical or major alarms (as listed in Table 14) on NetNumenM31(RAN) network management system, fault nature can be determined as complete breakdown of ZXSDR'B8200 GU360. ‘Confidential and Proprietary Information of ETE CORPORATION 27‘SOR 88200 GUSEO Maintenance Guide TIE ‘TABLE 14 EVALUATION STANDARD OF COMPLETE EQUIPMENT BREAKDOWN NetNu- Alarm Description | Remark menM31(RAN) Alarm Code 198084117 Application software | None monitoring alarm 198084123 Board communication | None link is interrupted. 198084012 Board hardware fault | None 198084263 RRU LOS alarm None 198084019 E1/T1 LOS (Loss Of | Transmission medium Signal) alarm is E1 or T O note: Itis recommended to use NetNumenM31(RAN) NM system to man age the BS. OMMB BS configuration function can be performed via the remotely connected NetNumenM31(RAN). A Caution: 08M personnel should have a basic knowledge of the operation and maintenance of ZXSDR 88200 GU360 equipment, as well as equipment configuration, related alarm codes and handling meth- ods. Service Impact of the Fault The service impact of ZXSDR 88200 GU360 fault involves: = Failure in receiving RNC signaling = Repeated cell setup failure = Service access failure despite cell setup success Fault Report Flow Maintenance personnel should report the fault in a timely manner as required by related regulations. ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance Emergency Fault Handling ZXSDR 88200 GU360 adopts the redundancy backup of clock, 1/Q exchange, and transmission, When the redundant slave board is not faulty: If one CC board is faulty, an automatic cold switch will occur. Service interruption lasts for about 10 s. If one FS board is faulty, operation of the RRU connected with the FS will be affected. In the case of ring networking, an auto matic switch to another FS 1/Q occurs, and service interruption lasts for about 10 s. In the case of transmission breakdown, a manual switch is re~ quired. The switch time is within 30 s. Manual Master/Slave Switch Perform manual master/slave switch when a fault occurs in trans mission or clock. 1 Log in the NetNumenM31(RAN) NM of ZXSDR 88200 GU360 equipment. Right-click the master CC board. A shortcut menu appears. Initiate master/slave switch. Power-Off Reset on Faulty Board Log in the NetNumenM31(RAN) NM of ZXSDR 88200 GU360 equipment. Right-click the faulty board, A shortcut menu appears. Perform power-off reset. FAN Operation Check Log in the LMT of ZXSDR B8200 GU360 equipment. Right-click the SA/SE (site alarm extender) and RTR/DTR (dual-mode transceiver board)/FCE board. The shortcut menu appears. Initiate environment information query to see whether the temperature is in normal range (usually below 55 °C) ‘Confidential and Proprietary Information of ZTE CORPORATION 232XSDR 88200 GUGEO Maintenance Guide TIE Use of Slave FS Board In the load sharing mode, if one FS board is faulty, it will be out of use, and the slave FS board will be used in nan-load sharing mode. 1. Plug out the input fiber of the faulty FS board, and connect the fiber to the slave FS board. Log in the LMT/OMMB/ NetNumenM31(RAN) NM of ZXSDR 88200 GU360 equipment. 3. Delete the radio resource of the faulty FS board. Re-configure the resource on the normal FS board Service Restoration Flow Please dial the ZTE 800 service hotline or contact the technical support engineers at local ZTE office before performing service restoration. Maintenance personnel should operation under the guidance of professional engineers. Contact information of technical support from ZTE is listed below. = ZTE global customer service center hotline » 86-0755-26770800 » 800-8301118 » 400-8301118 = Complaint Hotline: 86-0755-26771776 = E-Mail: [email protected] General Flow of Service Restoration General flow of service restoration is shown in Figure 2 30 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE 2 GENERAL FLOW OF SERVICE RESTORATION Baudponr tno ele Wrseecars od ieeanernee ‘epee ZTE wl wa ‘eer ation "ere spon refers ‘Confidential and Proprietary Information of ZTE CORPORATION 31.2XSDR 88200 GUGEO Maintenance Guide TIE Context Steps Context Steps Prerequisites Steps Prerequisites Detailed Flow of Service Restoration Checking PM Power Supply Check whether the cabinet power supply is normal by the following method 1. At the real rack, check the RUN indicator on PM board. 2. Ifthe indicator is green, PM power supply is normal. Otherwise, check PM board END OF steps Checking Power Supply System Abnormal cabinet power supply is usually caused by fault in the power supply system of the equipment room. In this case, main= tenance personnel should restore the fault by taking the following measures, 1, Switch off all the power supply on the power distribution panel of the cabinet to ensure safety. Troubleshoot the power supply system of the equipment room 3. Restart the power supply system END OF steps Checking Key Board Power Supply The cabinet power supply is normal 1. Check the power supply of key boards. i. At the real rack, check the RUN indicator on CC board. If the indicator is not OFF, power supply of CC board is normal ji, At the real rack, check the RUN indicator on SA/SE board, If the indicator is not OFF, power supply of SA/SE board is normal, If the power supply of key boards is abnormal (RUN indica- tor in OFF status), contact ZTE corporation to obtain technical support, Do not perform any operation before location of the fault cause. END OF steps Checking Service Board Operation The cabinet power supply is normal. 2 ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Context Steps Prerequisites Steps Context Steps Prerequisites Steps Chapter 4 Emergency Maintenance 1. Check the power supply of service boards. i, At the real rack, check the RUN indicator on FS board. If the indicator is not OFF, power supply of FS board is normal. ii, At the real rack, check the RUN indicator on BPC board. If the indicator is not OFF, power supply of BPC board is normal. ili, At the real rack, check the RUN indicator on UBPG board. If the indicator is not OFF, power supply of UBPG board is normal. 2. Check whether the corresponding board has been configured in NetNumenM31(RAN). i, Ifthe board has been configured and its RUN indicator is in OFF status, unplug the board. Then insert the board back. ii, If the fault persists, replace the board. D OF STEPS Resetting or Replacing Board A certain board is down. The RUN indicator status of the board signifies abnormal board operation, and Alarm indicator flashes on and off. 1, Access the board via NetNumenM31(RAN) and view current alarms. Troubleshoot the fault according to the related alarm code reference manual. DOF STEPS Checking Relationship between Configuration Modification and the Fault If configuration data are unreasonable or software/patch upload is incorrect, board or system failure occurs after loading such con- figuration data or software. 1. Use NetNumenM31(RAN) operation log to perform log analysis and comparison. D_OF STEPS Restoring Configuration Data The fault is determined as caused by unreasonable data configu- ration 1, Fetch the backup data created before the configuration opera~ tion ‘Confidential and Proprietary Information of ZTE CORPORATION 332XSDR 88200 GUGEO Maintenance Guide TIE Context 2, Restore the data formerly configured, or restore the correct configuration data under the guide of ZTE technical support engineers. END OF steps Collecting Fault Information No matter whether the fault is successfully handled, maintenance personnel should collect fault information, which is convenient for further analysis. = Export the operation log of Node 8. = Export the current and history alarms of Node B = Export the service failure statistics of Node B = Export all the information under the CC-1 and CC-2 Log direc- tory of Node B. = Export the exceptional probe information of Node B. Common Operations of BS Emergency Maintenance via NM Software Application Scenario of NM Software The NM software of ZXSDR 88200 GU360 includes LMT, OMMB, and NetNumenM31 (RAN), via which BS maintenance personnel may perform maintenance operations. = Local maintenance operations can be performed on the single ZTE BS via the corresponding LMT software. = Maintenance operations on ZTE BS in UMTS network can be performed via OMMB software. The BS configuration function ‘of OMMB can be performed via the remotely connected NetNu- menM31 (RAN). Common OMMB operations are also applicable to NetNumenM31 (RAN). = Maintenance operations can be performed on various kinds of ZTE BS in 2G/3G network via the NetNumenM31 (RAN) soft- ware. Itis recommended to use NetNumenM31 (RAN) to man- age the BS. ™ ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance Emergency Maintenance Operations Via LMT Master/Slave Switchover and Reset Short Description To perform master/slave switch, or reset of the board via LMT. Prerequisites = LMT has been logged in. = Link between LMT and ZXSDR 8S8700 is normal Steps 1. On ZXSDR BS8700 interface, right-Click on CC board and the shortcut menu appears. Click on Master/Slave Switchover or Reset. The related interface is shown in Figure 3. FIGURE 3 MASTER/SLAVE SWITCHOVER AND RESET ery Curent Hardware fcrtion END OF STEPS Perform Board Diagnosis Test Short Description To perform board diagnosis test via LMT Prerequisites = LMT DMS interface is open. = Link between LMT and ZXSDR 858700 is normal steps 1. On LMT DMS interface, double-click on Board Diagnosis Test on Maintain navigation tree. Board Diagnosis Test inter- face appears 2. Right-Click on SA, or other board and the shortcut menu ap- pears. Click on Start Test. The related interface is shown in Figure 4, ‘Confidential and Proprietary Information of ZTE CORPORATION 35EXSDR 88200 GU36O Maintenance Guide Short Description FIGURE 4 BOARD DIAGNOSIS TesT TIER = By END OF STEPS Exporting Operation Log of Node B Prerequisites = LMT EOMS interface is open To export Node B operation log via LMT = Link between LMT and ZXSDR BS8700 is normal, Steps 1. On LMT EOMS interface, click on System > Log > Export, as shown in Figure 5. FIGURE 5 EXPORT OPERATION Loc OF Nove B — Window Help Login Cte Loyout eeu Change Password Configuration Data Delivery Export Configuration Data. Execute CV Exit END OF steps % ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance Exporting Current and ‘ory Alarms of Node B Short Description To export current and history alarms via LMT Prerequisites = LMT EFMS interface is open = Link between LMT and ZXSDR 8S8700 is normal O nore: This topic takes exporting history alarms as an example. The op- eration of exporting current alarms is basically the same with that of exporting history alarms. Context steps 1. Open History Alarms interface. Right-Click on the alarm and the shortcut menu appears, as shown in Figure 6. Click Export Records. FIGURE 6 EXPORT HISTORY ALARMS ‘system Alam Tao's Browse wandow Hep Rack, Shee ‘Sate. eurng atk 1, chal 1, ok 0, board name. SYS, too Aan, cequence.20, alarm e Gf ouput wvion 2. Fill in file name and select save path to save history alarms, as shown in Figure 7. ‘Confidential and Proprietary Information of ZTE CORPORATION 37ZXSDR 8200 GU3EO Maintenance Guide THEN FIGURE 7 SAVE HISTORY ALARMS ‘System Alam Too!s Browse wandow Help |62 (5) 8|O & O| Aamieal | aiaTine | FeranTine | feck [Sho sane FileName: [| histenAlam 20700802 11172805¢ Hes or ype: jemplateme (es Gf ouput wvion 3. Click Save. An interface appears to indicate file save success, as shown in Figure 8. 38 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE & SAVE SUCCESS ‘System Alarm Tools Browse Window Help [tea] 8 Ee iH) | Historical lens(Current page Total pagesiTotal records: 1/IKMumber of records us pane 20) Alaris] Amine | Recoewtine [Sock | shee [Skin Jt fons 1015 «2051s => Rearine Mem TOAD, 1 ATER AOE T Diehl nae BS, pear, sequence20, al SSS avao_N-H,- Queounaviniom Current wseroot cuenta Stat END oF steps Exporting Foreground Log Information Short Description To export foreground log information via LMT Prerequisites = LMT has been logged in. = Link between LMT and ZXSDR 8S8700 is normal Steps 1. FTP login to the foreground. No user name and password (Null) are required. The command format is ftp+BS IP. 2. Execute the ftp>cd /ROOT/log command to open the log directory. 3. Fetch the files under the log directory to local computer via ftp. ‘The related interface is shown in Figure 9 ‘Confidential and Proprietary Information of ZTE CORPORATION 33EXSDR 88200 GU36O Maintenance Guide Short Description Prerequisites Steps 1 TIER FIGURE 9 EXPORT FOREGROUND LOG INFORMATION Sees END OF steps Emergency Maintenance Operations Via NetNumenM31(RAN)/OMMB Master/Slave Switch and Reset/Power-Off Reset To perform master/slave switch, reset, or power-off reset of the board via NetNumenM31(RAN)/OMMB NetNumenM31(RAN)/OMMB has been logged in. Link between NetNumenM31(RAN)/OMMB and ZXSDR 88200 GU360 is normal Open ZXSDR 88200 GU360 main rack view. Right-Click on CC board and the interface that appears is shown in Figure 10 40. Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE 10 MaSTER/SLAVE SWITCH OF CC BOARD Is h 2 , | a BB stetenoara LI oar Pearo Reset 2. Perform master/slave switch oa Roset vor Ste ‘auew Hawa Version Quen Al Hacer Versions Show 803-4 Prova If merely one CC~1 board is configured. Master/Slave Switch is unavailable in the shortcut menu, as shown in Figure 11, FIGURE 11 MASTER/SLAVE SWITCH UNAVAILABLE Delete Board Boald Reset MacieriSiave Switch Query Status Query Hardware Version Query All Haréware Versions Show Board Property Subboard Configuration Master/Slave Switch would be available only when two CC boards are configured (one in master status and the other in slave status). As shown in Figure 12, CC-1 board isin master status; CC-2 board isin slave stats; and Mas- ter/Slave Switch is available in the shortcut menu, ‘Confidential and Proprietary Information of ZTE CORPORATION 422XSDR 88200 GUGEO Maintenance Guide TIE FIGURE 12 MASTER/SLAVE SWITCH AVAILABLE Delete Board Board Paweraff Reset Board Raset Query Status ‘Query Hardware Version Query All Hardware Versions Show Board Property END OF steps Exporting Operation Log of Node B Short Description To export Node B operation log via NetNumenM31(RAN)/OMMB Prerequisites = NetNumenM31(RAN)/OMMB has been logged in = Link between NetNumenM31(RAN)/OMMB and ZXSDR 88200 GU360 is normal Steps 1. On NM interface, click on View > Log Management to open Log Management interface, as shown in Figure 13 42. Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE 13 LOG MANAGEMENT INTERFACE (© © © 5 FBS L copmatanLow 14792 ey econ Page eee EB seumtog 0 am | username | nose | opactonset | postasaec : ° Heer 2. Click Operation Log on Query Log tree in the left pane. Click the ©] (query and Export Result According to Current Condition) icon, as shown in Figure 14, FIGURE 14 QUERY AND EXPORT RESULT ACCORDING TO CURRENT CONDITION anim ew ene is ae Gale arm FG ousiog | © © © © oy BL Q/S F> -coman Lens 147524 monte na cme 3h cone oo Jusenel ‘eats ae pia : 3. In the interface that appears, select the save path and file type, as shown in Figure 15. The default save path is the client log folder. ‘Confidential and Proprietary Information of ZTE CORPORATION 43ZXSDR 8200 GU3EO Maintenance Guide THEN FIGURE 15 SAVE THE EXPORTED Loc win [oumenrs one Getmasiam nat stwJeeO ee [Grwersze [a uoxcezr0 laraeTe IS oweoina. Fie Name Files ote: [Mioosat oee Exel Fee 45) = Available file types are shown in Figure 16. FIGURE 16 AVAILABLE FILE TYPES Files ofTipe Mictosof Offce ExcelFile™ as) a Test Fiee- 2) Hint File hin) (C84 Flor*ese) Weragon Otee Exsal Fleas) Click Save. The interface that prompts log export success is shown in Figure 17. FIGURE 17 EXPORT SUCCESS @ Export log successfully. Ok ND OF STEPS ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Short Description Prerequisites Steps Chapter 4 Emergency Maintenance Querying and Exporting Current Alarms of Node B To query and export Node B current alarms via NetNu- menM31(RAN)/OMMB, The two operation methods are listed below. 1 NetNumenM31(RAN)/OMMB has been logged in. Link between NetNumenM31(RAN)/OMMB and ZXSDR 88200 GU360 is normal. On NMinterface, click on View > Fault Management to open Fault Management interface. Method One i, Right-click the NE to be queried in the left pane. The short- cut menu appears. Click on Show Current Object Alarm, as shown in Figure 18, FIGURE 18 SHOW CURRENT OBJECT ALARM | 5] Loa Management (@ BE Serveromctopotogy 22 Root $-BEsenerioncyranan:) shies © shiwouran-o99 oan oh wrens gah realeckoo60 -@evenozte2, —@rcenonsetta —@ceusnotita| @eCuENOL a sno1eiszS0R 6s —@ snorazszxs0R 8200 ousecst62169 ‘Show Curront Object Notfestion Alain Sy Shaw Rack Set Probe Switch Query result is shown in Figure 19. ‘Confidential and Proprietary Information of ZTE CORPORATION 45ZXSDR 8200 GU3EO Maintenance Guide THEN Ficure 19 Query RESULT BB | we Basoneresn ue: 4 oo beter ‘SienincOFFi| A Coie fm Cnet] Suse Tee a7 Poste sowsTee=ENT BorvGrria Notes ——-NADEWSUN. EL iin, BoaraTYe=TAG ORNO'-178) NODEE| ——-NODERSNaM TAC BOENOIIT#! RODEE| ——NcbeRaNaN. cos Tagore DDsNOT-1181_ NODES} NEDEBBOS. IP Out Poster D¥2 Sova ae=IP DsNoT-1101. NOBEET——NEDEBBODT. AP ou) Pasian soap Bosvorrat noveet AABN ws i Scene EP BOENOLIT#! RODEE| ——NCDERANON BE oi aston conarpe rT fonvontte overt Semana Fe in aston SonarpeeT fonvortte1 hovers Acbebaraat. re ii, click the ©) (Export) icon to export data, Select the save path. Click Save to save the current alarms of Node B. The related interface is shown in Figure 20. FIGURE 20 SAVE CURRENT ALARMS 5 = saiem [Ginew Four a Desottaals etane Siew curenaamsasy = esohiee Moe osieEiFieta I Method Two i. Click Query > View Current Alarms, as shown in Figure 21 446 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE 21 QUERY CURRENT ALARMS Setting Help View History alarms View Notifications Realtime Alarm Monitor Realtime Natifction Monitor Alarm Synchronization History Alarm Statistics Current Alarm Query Conditions interface appears, as shown in Figure 22 FIGURE 22 SET CURRENT ALARM QUERY CONDITIONS [/Restime Alarms |] Curentalarm Gury Conditions | Al>l|ore|s Name Click the [2 (Quick Search) icon on Current Alarm Query Conditions interface, as shawn in Figure 23 FIGURE 23 QUICK SEARCH [/Reatime Alans |] Curent Alarm Query Conditions | gi|>|pRre|e Query Current Alarm interface appears. Specify the query conditions, as shown in Figure 24. If Visibility check box is ticked, the data fterad away by Alarm User Filtering Rule and Alarm Global Filtering Rule will be made visible and can be queried. ‘Confidential and Proprietary Information of ZTE CORPORATION 47EXSDR 88200 GU36O Maintenance Guide w FIGURE 24 SPECIFY QUERY CONDITION TIER = \Goweann ose | Ets — a a eae ena aos Eee Specify the location of the NE to be queried, as shown in gure 25._ Click OK to query the current alarms of the selected NE. e ‘Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 4 Emergency Maintenance FIGURE 25 SPECIFY NE LOCATION Lomarromston Donors vee Cae] The query result is shown in Figure 26. FIGURE 26 QUERY RESULT as [a £ BO B% Bamnetesn ou @: oo “Teliam ian is ersOFL] Am ObeaO] An none] eos a a a a a eee a a a a a a i cos cos vi. Click the ) (Export) icon to export data. Select the save path. Click Save to save the current alarms of Node B NE. ‘The related interface is shown in Figure 27 {Confidential and Proprietary Information of ZTE CORPORATION 43ZXSDR 8200 GU3EO Maintenance Guide THEN FIGURE 27 SAVE CURRENT ALARMS (D EmortLag.as: etane Pesos The interface that prompts log export success is shown in gure 2 FIGURE 28 EXPORT SUCCESS @ Export fault management’ data successfully! Ok END OF STEPS Replacing Board A caution: = Wear a grounded antistatic wrist strap before replacing a board = Plug/unplug a board in normal order to avoid bent or broken pins. = Make sure that the components on the board do not rub other boards in adjacent slots 50. Confidential and Proprietary Information of ZTE CORPORATIONTIER Replacing ‘SA/CC/BPC/UBP- G/FS/SE/PM Chapter 4 Emergency Maintenance O nore: Cut external -48 V power supply before replacing. 1. Wear anti-static wrist strap, Pull out handle switch on the left of the board until it cannot be pulled out anymore to unlock the board: O nore: ‘The lock handle has three gears and the lock handle must be pulled at the outerest gears before unplugging the module, or else plane may be damaged when unplugging, 3. Hold the right and left handles with hands to pull out the mod= ule along the upper/lower guide rails slowly and evenly. 4. Put it into an antistatic bag and put the bag into a packaging box. 5. Take a new board, and remove the antistatic bag. Slowly and evenly insert and align the module with the left and right guide rails of the insertion box. When module touches plug base on backboard, push the module into plug base. mod- ule plane and rack plane are flat after plugging successfully. 7. Push handle switch on the left of the board until it cannot be pushed into anymore to lock the board O nore: ‘The lock handle has three gears and the lock handle must be pushed into at the deepest gears to lack the module effectively. O vote: New FA board needs to be plugged into rack as soon as possible when replacing FA, since the temperature of the other modules may be too high to work normally. 1. Wear anti-static wrist strap, Push the lock button on the bottom of FA to the right side with right hand, and at the same time hold the handle on plane to pull out module with left hand 3. Put it into an antistatic bag and put the bag into a packaging box. Take a new board, and remove the antistatic bag 5. Slowly and evenly insert and align the module with the left and right guide rails of the insertion box. When FA touches ‘Confidential and Proprietary Information of ZTE CORPORATION Si.ZXSDR 8200 GU3EO Maintenance Guide THEN plug base on backboard, push the module into plug base, FA plane and rack plane are flat after plugging successfully. 52. Confidential and Proprietary Information of ZTE CORPORATIONChapter 5 Maintemance Record Tables Table of Contents Daily Maintenance Record Table. 53 Monthly Maintenance Record Table 54 Semi-Yearly Maintenance Record Table 55 Emergency Handling Record Table. 55 Module Replacement Record Table 56 Date On-duty period: | Current engineer in charge: | Next engineer in charge: Current BS Alarm Handling Record BS No. | Alarm contents Stat | Finish time Remark time BS History Alarm Handling Record BS No._| Alarm contents and handling Remark BS History Notice Handling Record BS No. | Alarm contents and handling Remark ‘Confidential and Proprietary Information of ZTE CORPORATION 532XSDR 88200 GUGEO Maintenance Guide TIE Customer Complaint Handling BS No. | Complaint content and handling Remark shift duty contents: Monitor Check Monthly Maintenance Record Table Date Maintenance engineer Item Record Handling Remark Check whether the BS position parameter is consistent with real situation Check whether the cabinet is dean Check whether the cabling rack is firm enough Check whether E1/T1/Fiber interfaces are in good contact, Check whether the equipment indicators’ status is normal Spare parts | Whether all | a Yes a No spare parts are in good state, 54 Confidential and Proprietary Information of ZTE CORPORATIONTIER Chapter 5 Maintemance Record Tables Monitor Check Semi-Yearly Maintenance Record Table grounding cable is reliable Date! Maintenance engineer: Item Result Remark Whether the working | Yes e No grounding is reliable Whether the 2 Yes @ No equipment room's grounding cable is reliable Whether the BS 2 Yes a No Grounding resistance test Grounding resistance: Table Emergency Handling Record Emergency Handling Record Table Office Name: Field Engineer: Occurrence Time: Recovery Time: Fault is found by: 2 Customer Complaint 2 Alarm System a Found in routine maintenance a Else Fault category: ‘Confidential and Proprietary Information of ETE CORPORATION 5536 EXSDR 88200 GU36O Maintenance Guide TIER Fault Description: Handling Method: Result: Supervisor's comments: Module Replacement Record Table Board replacement record table BS No. Maintenance Engineer Module | Module | Fault Oc- | Replace- | Serial | Serial name | Slot currence | ment No. of | No. of Time Time the faulty | the New module | module ‘Confidential and Proprietary Information of ZTE CORPORATIONTIED Chapter 5 Maintemance Record Tables ‘Confidential and Proprietary Information of ETE CORPORATION 57ZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, 58 Confidential and Proprietary Information of ZTE CORPORATIONFigures Figure 1 Application of Signaling Meter at RNS... 12 Figure 2 General Flow of Service Restoration ...... 31 Figure 3 Master/Slave Switchover and Reset ...... 235 Figure 4 Board Diagnosis Test 36 Figure 5 Export Operation Log of Node B 36 Figure 6 Export History Alarms..... 37 Figure 7 Save History Alarms........ 38 Figure 8 Save SUCCESS....ssseeseeeee 239 Figure 9 Export Foreground Log Inform ation ...... 40 Figure 10 Master/Slave Switch of CC Board Al Figure 11 Master/Slave Switch Unavailable, Al Figure 12 Master/Slave Switch Available 242 Figure 13 Log Management Interface .. ee 243 Figure 14 Query and Export Result According to Current Condition - 243 Figure 15 Save the Exported Log 244 Figure 16 Available File Types....... 244 Figure 17 Export Success... - 244 Figure 18 Show Current Object Alarm 245 Figure 19 Query Result..... 46 Figure 20 Save Current Alarms..... 46 Figure 21 Query Current Alarms 47 Figure 22 Set Current Alarm Query Conditions... 47 Figure 23 Quick Search .... 47 Figure 24 Specify Query Condition 48 Figure 25 Specify NE Location 249 Figure 26 Query Result..... 249 Figure 27 Save Current Alarms..... 50 Figure 28 Export Success... 50 Confidential and Proprietary Information of 2TE CORPORATION 59ZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, 50 Confidential and Proprietary Information of ZTE CORPORATIONTables Table 1 PM Panel Indicator Description... 5 Table 2 CC Panel Indicator Description 5 Table 3 UBPG Panel Indicator Description 7 Table 4 BPC Panel Indicator Description .. 8 Table 5 FS Panel Indicator Description 8 Table 6 SA Panel Indicator Description a) Table 7 SE Panel Indicator Description 10 Table 8 TAM PANEL INDICATOR EXPLANATION 10 Table 9 Daily Maintenance Items... - 18 Table 10 Monthly Maintenance Items ....... 18 Table 11 Semi-Vearly Maintenance Items 219 Table 12 Other Maintenance Items 20 Table 13 Possible Faults.... cestisnnnnsanncessnneee 21 Table 14 Evaluation Standard of Complete Equipment Breakdown ..... 28 Confidential and Proprietary Information of ZTE CORPORATION 1ZXSDR 8200 GU3EO Maintenance Guide THEN This page is intentionally blank, 62. Confidential and Proprietary Information of ZTE CORPORATIONGlossary BER ~ Bit Error Rate BPC ~ Baseband Processing Board Type C Bs ~ Base Station cc ~ Control and Clock Module cpu = Central Processing Unit FCE = Fan Control Element FER = Frame Error Rate Fs ~ Fabric Switch Module 1/Q ~ In-phase/Quadrature ut = Local Maintenance Terminal Msc = Mobile Switching Center NE = Network Element NM = Network Management NMS = Network Management System oma, = Operation & Maintenance Moudle (Node 8) PM = Power Module RNG = Radio Network Controller RRU = Remote Radio Unit RTR = RRU Transceiver SA = Site Alarm Module SNR ~ Signal to Noise Ratio ‘Confidential and Proprietary Information of ZTE CORPORATION 63ZXSDR 8200 GU3EO Maintenance Guide THEN uBPG ~ Universal Baseband Processing Board for GSM UE ~ User Equipment umts = Universal Mobile Telecommunication System 64 Confidential and Proprietary Information of ZTE CORPORATION