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Conduct Competency Script For Front Office

This document provides an orientation for a competency assessment for Front Office Services NC II. It introduces the competency assessor and acknowledges oversight attendees. The assessor will evaluate candidates on 7 core units of competency for front office services through observation and without assessment of the oversight attendees. Candidates will be oriented on the assessment process, qualifications, units to be assessed, and health and safety procedures.

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Rio Millena Aragoza Lappay
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307 views1 page

Conduct Competency Script For Front Office

This document provides an orientation for a competency assessment for Front Office Services NC II. It introduces the competency assessor and acknowledges oversight attendees. The assessor will evaluate candidates on 7 core units of competency for front office services through observation and without assessment of the oversight attendees. Candidates will be oriented on the assessment process, qualifications, units to be assessed, and health and safety procedures.

Uploaded by

Rio Millena Aragoza Lappay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Good morning everybody!

My name is Rio Millena Lappay. I am an accredited competency assessor for Front


Office Services NC II.
I would like to acknowledge the presence of _________, our school president and Mr.
________________, our representative from TESDA provincial Office.
You do not have to worry about their presence. They are here to oversee the conduct of
competency assessment and to check if the conduct is in accordance with the
prescribed competency assessment methodology and procedures. They will not assess
you.
Before I start, let me first check the attendance. Please present to me your admission
slip once your name is called kindly sign on the attendance sheet.
I have here with me your accomplished self assessment guide. This is an indication that
you know and can perform all the units of competency in this qualification.
Today, I am going to administer competency assessment for Front Office Services NC II.
It is the Qualification level with 7 Core Units of Competencies namely:
1.
2.
3.
4.
5.
6.
7.

Receive and Process Reservations


Operate a Computer Reservation System
Provide Accommodation Reception Services
Conduct Night Audit
Provide Club Reception Services
Provide Concierge and Bell Services
Provide Cashiering Services

The competency assessor orients/briefs the candidates. Explains the following:

Context and purpose of assessment.


= Venue, tools, equipment and facilities.
= Purpose of certification, Employment status (related to candidates work)
= Access to support personnel (introduce the support of staff)

Qualification/ units of competency to be assessed


= reasonable adjustment (translate English into local dialects)
= OHS (inform the potential hazard it may cause to him)
= set rules and regulations

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