IGNITE

PROGRAMME LEARNING JOURNEY

WEEK 1 (Academy Week)
By the end of the week I will have:

WEEK 2
By the end of the week I will have:

WEEK 3
By the end of the week I will have:

WEEK 4
By the end of the week I will have:

Branch Manager led activity

Called my new team member and welcomed

Checked my new team members knowledge on Observed my new team member performing
them to the team asking them to pop into store Given my new team member their rota for the
the Compliance subjects following the
the 'GREET' step in a role-play scenario
for 10 minutes to meet everyone before their next 4 weeks
completion of the Online Modules last week
uploading the evidence to Fuse
first shift

WEEK 5

WEEK 6

WEEK 7
By the end of the week I will have:

WEEK 8
By the end of the week I will have:

WEEK 9
By the end of the week I will have:

WEEK 10

By the end of the week I will have:

By the end of the week I will have:

Checked my new team members

'Consolidation' knowledge following the
completion of the Online Module last week

Checked my new team members knowledge on

Observed my new team member using their
Checked my new team members knowledge on Checked my new team members knowledge on
Spent additional time with my new team
the Broadband products we offer and observed
'Close' skill in a role-play scenario uploading the Operating Systems following the completion of Roaming following the completion of the
member re-visiting any areas of stretch
them discussing the products in a role-play
evidence to Fuse
the Online Learning Module last week
Online Learning Module last week
necessary to increase their performance
scenario, uploading the evidence to Fuse
Checked my new team members knowledge on
Sim Only and observed them discussing Sim
Checked my new team members knowledge on Checked my new team members knowledge on
Observed my new team member using their
Only in a role play scenario following the
Reward following the completion of the Online Data following the completion of the Online
'Attach' skill in a role-play scenario uploading
completion
Learning Module last week
Learning Module last week
the evidence to Fuse
of the Online Learning Module last week,
uploading the evidence to Fuse

By the end of the week I will have:

WEEK 11

WEEK 12

By the end of the week I will have:

By the end of the week I will have:

Spent additional time with my new team

member re-visiting any areas of stretch
necessary to increase their performance

Spent additional time with my new team

member re-visiting any areas of stretch
necessary to increase their performance

Told my new team member when their first

day in store is and confirmed their start time

Discussed with my new team member the

feedback provided from their Academy Trainer
and clarified areas of 'stretch' where support is
required

Checked my new team members store

Checked my new team members knowledge on Observed my new team member performing
orientation knowledge following the
Pre Pay following the completion of the Online the 'Right Sell' step in a role-play scenario
completion of the 'DAY 1 In Store' Module last
Module last week
uploading the evidence to Fuse
week

Re-iterated the dress code

Observed my new team member role-playing

the assisted sale customer journey

Checked my new team members knowledge of

Provided my new team member with 'continue
Checked my new team members knowledge on Checked my new team members knowledge on Checked my new team members knowledge on Checked my new team members knowledge on Checked my new team members knowledge on Conducted a 10 minute 121 with my new team Conducted a 10 minute 121 with my new team
Geek Squad and observed them discussing
& begin' feedback identified from observing
Networks following the completion of the
Security following the completion of the Online Repairs & Collections following the completion the CPW MVNO following the completion of
'WEE Directive' following the completion of the member discussing progress, performance and member discussing progress, performance and
Geek Squad in a role-play scenario uploading
their customer interactions
Online Learning Module last week
Learning Module last week
of the Online Learning Module last week
the Online Learning Module last week
Online Learning Module last week
identifying areas of support required
identifying areas of support required
the evidence to Fuse

Provided my new team member with my

mobile number

Conducted a 10 minute 121 with my new team Provided my new team member with 'continue Provided my new team member with 'continue Provided my new team member with 'continue Provided my new team member with 'continue Provided my new team member with 'continue Provided my new team member with 'continue
Helped my new team member complete their
member discussing progress, performance and & begin' feedback identified from observing
& begin' feedback identified from observing
& begin' feedback identified from observing
& begin' feedback identified from observing
& begin' feedback identified from observing
& begin' feedback identified from observing
'Day 1 in Store' Online Module
identifying areas of support required
their customer interactions
their customer interactions
their customer interactions
their customer interactions
their customer interactions
their customer interactions

Received a phone call from my new team

member's Academy Trainer to update me on
their performance during the Workshop

Ensured that my new team member has

completed all Compliance Online Modules:
DPA Module
Health & Safety Module
Fire Safety Module
Equality Act Module
Customer Legal Rights Module

Provided my new team member with 'continue Provided my new team member with 'continue Provided my new team member with 'continue
& begin' feedback identified from observing
& begin' feedback identified from observing
& begin' feedback identified from observing
their customer interactions
their customer interactions
their customer interactions

Received the final Programme Review with my

new team member discussing their progress
and performance and informing them of the
outcome

Informed HR of the outcome of the final

Programme Review

Performed the week 4 Performance Review

using the Week 4 Review form and support
document, uploading the evidence to Fuse

Conducted a 10 minute 121 with my new team Conducted a 10 minute 121 with my new team Conducted a 10 minute 121 with my new team Performed the week 8 Performance Review
member discussing progress, performance and member discussing progress, performance and member discussing progress, performance and using the Week 8 Review form and support
identifying areas of support required
identifying areas of support required
identifying areas of support required
document, uploading the evidence to Fuse

Conducted a 10 minute 121 with my new team

member discussing progress, performance and
identifying areas of support required

By the end of the week I will have:

By the end of the week I will have:

By the end of the week I will have:

By the end of the week I will have:

By the end of the week I will have:

By the end of the week I will have:

By the end of the week I will have:

Shared with my Branch Manager my

Attended my Academy Workshop and passed perormance on Academy and informed them
the Accreditation
of key areas of stretch where support will be
appreciated

Completed the 'Greet' Module

Completed the 'Consolidation' Online Module

Completed the 'Close' Online Module

Completed the Operating Systems' Online

Module

Completed the 'Roaming' Online Module

Completed the 'Attach' Online Module

Utilised any free time to advance my

Utilised any free time to advance my
Utilised any free time to advance my
Utilised any free time to advance my
knowledge via Fuse, practice and observing my knowledge via Fuse, practice and observing my knowledge via Fuse, practice and observing my knowledge via Fuse, practice and observing my
team members
team members
team members
team members

Made a note of the day and time that I am first

Completed my 'DAY 1 In Store' Module
expected in store

Completed the 'Pre Pay' Module

Completed the 'Right Sell' Online Module

Completed the 'Reward' Online Module

Completed the 'Data' Online Module

Completed the 'Sim Only' Online Module

Completed the 'Broadband' Online Module

Spent additional time with my BM re-visiting

any areas of stretch necessary to increase my
performance

Completed all Compliance Online Modules:

DPA Module
Health & Safety Module
Fire Safety Module
Equality Act Module
Customer Legal Rights Module

Completed the 'Geek Squad' Online Module

Completed the Networks Online Module

Completed the Security Online Module

Completed the 'Repairs & Collections' Online

Module

Completed the 'ID - Our MVNO' Online Module Completed the 'WEE Directive' Online Module

Completed my 'End of Week 2 Quiz' on Fuse

Completed my 'End of Week 3 Quiz' on Fuse

Completed my 'End of Week 4 Quiz' on Fuse

Completed my 'End of Week 5 Quiz' on Fuse

Completed my 'End of Week 6 Quiz' on Fuse

Completed my 'End of Week 7 Quiz' on Fuse

Conducted a 10 minute 121 with my new team

member discussing progress, performance and
identifying areas of support required

Customer Consultant led activity

By the end of the week I will have:

By the end of the week I will have:

Completed my 'End of Week 8 Quiz' on Fuse

Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback Asked my BM for 'Continue & Begin' feedback
to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme to ensure I am on track to pass the Programme

Received my week 4 Performance Review

Discussed my progress and performance with Discussed my progress and performance with
Discussed my progress and performance with Discussed my progress and performance with Discussed my progress and performance with
discussing my progress, performance and any
my BM identifying any areas of support I
my BM identifying any areas of support I
my BM identifying any areas of support I
my BM identifying any areas of support I
my BM identifying any areas of support I
support I require from my BM to ensure I pass
require
require
require
require
require
the Programme

Received my week 8 Performance Review

discussing my progress, performance and any
support I require from my BM to ensure I pass
the Programme

By the end of the week I will have:

Spent additional time with my BM re-visiting

any areas of stretch necessary to increase my
performance

By the end of the week I will have:

Spent additional time with my BM re-visiting

any areas of stretch necessary to increase my
performance

By the end of the week I will have:

Spent additional time with my BM re-visiting

any areas of stretch necessary to increase my
performance

Received my final Programme Review with my

BM discussing my progress and performance
and receiving the outcome of my Programme