INDEX
CHAPTER
NO.
1.1
1.2
1.3
2
2.1
2.2
2.2.1
2.2.2
2.2.3
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
3
3.1
3.2
3.3
4
TOPICS
PAGE
THE ABSTRACT
INTRODUCTION
Background Research
Problem Statement
Objectives of the study
6
7
7
8
9
LITERATURE REVIEW
The internet
The concept of ecommerce
Categories of ecommerce
Social commerce
Smartphone, Tablet Computers (mCommerce)
Online consumer
Online shopping
Consumer characteristics
Online Shopping and Consumer Behavior
Online Consumer Characteristics
Customer loyalty
Disadvantages
Specific Consumer Traits and Online Behaviour
Important influencing factors
RESEARCH METHODOLOGY
Research Approach and Research Philosophy
Data collection
Primary data
HYPOTHESIS SETTING
INTERPRETATIONS AND ANALYSIS
10
10
11
11
12
13
14
14
15
20
22
25
26
27
28
34
34
34
35
40
6
6.1
6.2
6.3
6.4
41
FACTOR ANALYSIS
KMO and bartletts test
Total variance
Component matrix
Factor extraction
57
57
57
58
59
HYPOTHESIS TESTING
7
61
Interpretations
7.1
62
CONCLUSION
63
REFERENCES