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Flowchart 4-7: Troubleshooting Network Problems

This flowchart provides steps to troubleshoot network problems: 1. It begins by determining if the user can access other wireless or wired PCs and the network access point. 2. If not, it has the user troubleshoot the wireless or wired network connection and NIC. 3. If connection issues continue, it has the user check if they can access the internet and then troubleshoots the ISP connection or modem/cable modem/DSL issues.

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2K views

Flowchart 4-7: Troubleshooting Network Problems

This flowchart provides steps to troubleshoot network problems: 1. It begins by determining if the user can access other wireless or wired PCs and the network access point. 2. If not, it has the user troubleshoot the wireless or wired network connection and NIC. 3. If connection issues continue, it has the user check if they can access the internet and then troubleshoots the ISP connection or modem/cable modem/DSL issues.

Uploaded by

web1_webteam
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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4 Section C2155 39861 9/28/06 9:02 AM Page 105

Begin

Are you using a wireless PC?


Yes No
Can you access Can you access
other wireless PCs other wired PCs?
or the access point?

No Yes No
Troubleshoot the wireless Can you access Troubleshoot the wired
NIC on your PC. Then wired PCs on network. Begin by
troubleshoot the wireless the network? checking the lights on
network. Can another wireless the back of your NIC.
PC connect to the access point?
No Yes Yes
Troubleshoot the wired Can you access
network. Begin by the Internet?
checking the lights on
Yes
the back of your NIC.
Stop
No
Is Internet access by way
of another PC on the network?
Yes No
Can you access
the Internet at
that PC?
Yes No
Troubleshoot the ISP Troubleshoot the Internet access
connection. Begin by
repairing the TCP/IP Troubleshoot
Dial-up connection?
connection on the PC. Yes the modem.
No
Troubleshoot the cable
Cable modem?
Yes modem. Begin by
No recycling the modem.
DSL?
Troubleshoot the DSL
Yes
No modem. Begin by
Your Internet access type recycling the modem.
is not covered in this book.

Flowchart 4-7 Troubleshooting network problems

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