Job Description Business Analyst

Department: Claims, Finance, Home Owners, Inspections, Middle Market

Commercial, Modeling, Small Business Commercial
Location: Boulder
FLSA: Exempt
Reports To: Business Unit Leader
Approved By: Chief Operating Officer
Revision Date: October 18, 2005
Effective Date: November 2005

Purpose
The Business Analyst is responsible for a full range of activities which ensure the operational
effectiveness and excellence of the business unit. The Business Analyst will design and
document workflow and make appropriate recommendations that will positively impact
operational effectiveness. The Business Analyst will track and analyze business unit trends and
make appropriate recommendations that will positively impact the unit. The Business Analyst
will be a Project Manager and lead a number of key projects for the business unit and the
company. The Business Analyst will be the functional expert on the specified application(s)
he/she will be the sole point of contact between the business unit and Information Technology’s
Application Development Specialist.

Essential Duties

Project Management
ƒ Works directly with appropriate ICAT personnel to understand project concept, objectives
and approach.
ƒ Takes assigned project from original concept through final implementation.
ƒ Defines project scope and objectives.
ƒ Creates and maintains project schedules by developing project plans and specifications,
estimating time requirements, establishing deadlines, monitoring milestone completion,
tracking all phases of the project product/service lifecycle, providing timely reporting of
issues that impact project progress, coordinating actions, and resolving conflicts. This
includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and
coordinating with the Change Control Board (CCB).
ƒ Conducts project meetings.
- Meets with project team(s) regularly to review project deliverables and deadlines.
- Meets with appropriate personnel for periodic reviews of prototypes and final products.
ƒ Provides single point of contact for assigned projects.
- Coordinates interaction and communication among ICAT personnel.
- Identifies and coordinates assignments of internal resources and external contractors to
meet ICAT’s project requirements.

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- Works with appropriate personnel to allocate personnel time to project tasks and to track
progress of their work.
- Assesses and prepares to address the operational impacts, workflow, training, etc. issues
of a project.

Business Analysis and Reporting

ƒ Assists Business Unit Leader in developing tactical and strategic product, services and/or
programs to support the business unit’s goals (financial, quality, production, customer
service, operational efficiency, market share, etc.).
ƒ Works closely with ICAT personnel and business partners to identify and maximize
opportunities to use information and technology to improve product, service and/or program
business processes.
ƒ Reviews, analyzes, and creates detailed documentation of business systems and user needs,
including workflow, program functions, and steps required to develop or modify computer
programs.
ƒ Consults with ICAT personnel to determine business, functional and technical requirements
for specified applications.
ƒ Coordinates the development of all approved versions of business and functional
specifications for specified applications. Reviews use cases and other technical documents
with IT project staff to ensure business requirements are adequately reflected in technical
planning documents.
ƒ Develops effective reporting tools for the business unit.
ƒ Analyzes the business unit’s activities and trends and compares analyses against the service
standards and best practices. Presents findings and works with the Business Unit Leader and
other personnel to identify and implement strategies that will address tactical and strategic
goals.
ƒ Prepares routine reports (financial, quality, production, customer service, operational
efficiency, market share, etc.).
- Analyzes trends and recommends adjustments address and/or capitalize on trends.

Quality Assurance and Testing

ƒ Defines, develops and implements quality assurance practices and procedures, end user test
plans and other QA assessments.
ƒ Works with IT to conduct testing to meet project timelines. ICAT uses an iterative
development process that requires Model Office1 testing every 1 to 4 weeks depending upon
the project schedule.

1
Model Office - Model Office is a training tool that is intended to provide end-users with the opportunity to practice
daily tasks using the new software in a test environment. The concentration during Model Office training is job-
based, not software-based, and the effort will be led by the functional lead and a representative from the impacted
business area. All of the Model Office participants should have completed the appropriate application training prior
to this stage. The representative from the impacted business area for the Model Office participants should provide
any required proficiency metrics or expected standards. A set of required proficiency metrics for the Model Office
The Model Office is a testing environment that is intended to provide end-users with the opportunity to practice
daily tasks using the new software in a test environment. The concentration during Model Office testing is job-

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Business Analyst

ƒ Ensures that all tests are conducted and documented according the standards agreed upon by
the business unit and IT.
ƒ Responsible for ensuring that all documentation accurately reflects the current status of
changes and outstanding issues so that business requirements reflect application features and
functions.
ƒ Manages specific application quality assurance and help desk activities including the tracking
of bug reports and change requests and ensuring their timely resolution.
ƒ Ensures that all items follow the change management process and are entered and tracked
through the change management software.
ƒ Responsible for the overall success of testing, including results verification and release sign-
off.
ƒ Establishes the purpose and deliverables of the test effort.
ƒ Provides resource planning, management and resolution of issues that impede the test effort.
ƒ Advocates the appropriate level of quality by the resolution of important defects; and
working with the IT project manager to ensure the software development process has an
appropriate level of testing.
ƒ Coordinates groups of business personnel who test, evaluate and validate new functions and
applications, and identify issues in software or services.
ƒ Analyzes discrepancies in service or performance and makes recommendations for updates.
ƒ Provides final signoff to the IT project manager to release code to production.
ƒ Ensures continuing operational quality by documenting bug fixes and enhancements
assigning tasks to developers, testing and releasing updates.

Training
ƒ Proactively assists with the identification of training and development requirements of the
Business Unit. Presents findings, and works with Business Unit Leader and other personnel
to design and implement training and development initiatives that will continuously upgrade
the skills and capabilities of personnel in business unit and ICAT overall.

Leadership and Development

ƒ Collaborates with all functional business units within ICAT to achieve strategic, tactical and
project goals.
ƒ Provides leadership needed to instill a team-oriented, client-driven, results-driven team.
Coaches and develops employees.

Other Duties
ƒ Other duties as assigned.

based, and business requirements based. The effort is led by the functional lead and other representatives from the
impacted business area. All of the Model Office participants should have completed the appropriate application
training prior to this stage. The representative from the impacted business area for the Model Office participants
should provide all testing guidelines and templates to ensure thorough testing of an application to business
requirements and operational needs.

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Supervision
Works under the general supervision of the Business Unit Leader and provides direction to
exempt and non-exempt personnel.

Job Qualifications

ICAT Core Competencies

Proven success in the following job competencies:
ƒ Analysis and Reporting
ƒ Business Planning and Management
ƒ Communication and Presentation
ƒ Customer Focus and Relationship Building
ƒ Champion for Change
ƒ Influencing
ƒ Information and Technology Proficiency
ƒ Leadership
ƒ Problem Solving and Decision Making
ƒ Technical Industry and/or Profession Expertise

Work Experience
ƒ Minimum 5 years experience in catastrophe insurance, including underwriting, marketing,
business analysis and project management is preferred
- Proven project management and leadership skills, including the ability to gather clear
business requirements.
- Proven ability to develop, document and maintain operational policies and procedures,
including the designing and documenting detailed process flows, and the development of
operational performance and quality metric standards and reports.
- Proven experience working with Excel and developing and maintaining various analyses
and reporting tools.
ƒ Knowledge of Property and Casualty industry and insurance and underwriting rules and
decision tree logic preferred.

Education
ƒ BA degree business or related field preferred. Equivalent work experience considered.

Computer Skills
ƒ Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook.
ƒ Knowledge of MS Project.
ƒ Knowledge of e-mail/scheduling software applications.
ƒ Experience with underwriting software applications and web-based underwriting systems.

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Other
ƒ Strong mathematical aptitude.
ƒ Strong organizational and time management skills.

Working Conditions
Physical Work Demands
ƒ Able to sit and work at a computer keyboard for extended periods of time.
ƒ Able to stoop, kneel, bend at the waist, and reach on a daily basis.
ƒ Able to perform general office administrative activities: copying, filing, delivering and using
the telephone.
ƒ Able to lift and move up to 25 pounds occasionally.

Mental Work Demands

ƒ Regular and on-time attendance.
ƒ Hours regularly exceed 40 hours per week.
ƒ Occasional travel by conventional means including aircraft, motor vehicle and the like within
the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities
or qualifications associated with this job.

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