www.dell.

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Doll

PoworEdgo

4300 Sysloms
SERVCE MANUAL
____________________
Information in this document is subject to change without notice.
1998 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks and Dell OpenManage is a trademark of Dell Computer
Corporation; IBM is a registered trademark of International Business Machines Corporation; Intel and Pentium are registered trademarks and MMX is a
trademark of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
September 1998 P/N 33667
v
Conrenrs
Choprer 1 5ysrem Overvew . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Accessing the Interior of the System . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Advanced Expansion Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Video Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Integrated SCSI Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
SCSI Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
SCSI ID Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Device Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
PSPB and System Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
System Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
PSPB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Pin Assignments for the PSPB Power Connectors . . . . . . . . . . . . 1-12
System Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
SCSI Backplane Board Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
System Board J umpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Interrupt Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
DMA Channel Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Choprer 2 osc IroubIeshoorng . . . . . . . . . . . . . . . . . . . . . . . 2-1
Initial User Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
External Visual Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Observing the Boot Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Internal Visual Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Eliminating Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Running the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
vi
Choprer 3 Codes ond Messoges . . . . . . . . . . . . . . . . . . . . . . . . 3-1
POST Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Alert Messages From Dell OpenManage HIP . . . . . . . . . . . . . . . . . . . . . . 3-13
SCSI Hard-Disk Drive Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Choprer 4 kemovng ond kepIocng Porrs . . . . . . . . . . . . . . . . 4-1
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Precautionary Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Control Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Externally Accessible Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Front-Panel Inserts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Close-Out Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Reorienting the External Drive Cage . . . . . . . . . . . . . . . . . . . . . . . . 4-8
5.25- and 3.5-Inch Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Hard-Disk Drives in External Bay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
System Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
System Power Supply and PSPB Upgrade . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Power-Supply Paralleling Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
System Cooling Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Three-Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Fan Power-Cable Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Drive Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
System Board Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Interior Support Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
SEC Cartridge and Heat Sink Assembly . . . . . . . . . . . . . . . . . . . . . . . 4-31
Terminator Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
System Board Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Guide Bracket Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
vii
Appendx A 5ysrem 5erup Progrom. . . . . . . . . . . . . . . . . . . . . . . A-1
System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
lndex
Fgures Figure 1-1. Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Figure 1-2. Front-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-3. Back-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-4. Back/Right Side Internal View. . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-5. Opening the System Board Tray. . . . . . . . . . . . . . . . . . . . . . 1-6
Figure 1-6. DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Figure 1-7. Power-Supply Paralleling Board. . . . . . . . . . . . . . . . . . . . . . 1-11
Figure 1-8. PSPB Power Connector PWR1. . . . . . . . . . . . . . . . . . . . . . 1-12
Figure 1-9. PSPB Power Connector PWR2. . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-10. PSPB Power Connector PWR3. . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-11. PSPB Power Connector FD. . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-12. PSPB Power Connector HD_B/P. . . . . . . . . . . . . . . . . . . . . 1-14
Figure 1-13. System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Figure 1-14. SCSI Backplane Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Figure 1-15. System Board J umpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Figure 3-1. Hard-Disk Drive Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Figure 4-1. Computer Cover Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-2. Front Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Figure 4-3. Control-Panel Assembly Removal . . . . . . . . . . . . . . . . . . . . . 4-5
Figure 4-4. Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Figure 4-5. Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Figure 4-6. Externally Accessible Drive Removal . . . . . . . . . . . . . . . . . . 4-9
Figure 4-7. Drive-Mounting Rail Removal (Example). . . . . . . . . . . . . . . 4-10
Figure 4-8. Hard-Disk Drives in External Bay. . . . . . . . . . . . . . . . . . . . . 4-11
Figure 4-9. Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Figure 4-10. SCSI Backplane Board Removal . . . . . . . . . . . . . . . . . . . . . 4-14
Figure 4-11. Power Supply Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Figure 4-12. Power Cable Connections Single Power Supply . . . . . . 4-17
Figure 4-13. PSPB Tray Location in the System Chassis . . . . . . . . . . . . 4-18
Figure 4-14. PSPB Installation on the PSPB Tray . . . . . . . . . . . . . . . . . . 4-19
Figure 4-15. Power Cable Connections Multiple Power Supplies . . . 4-20
Figure 4-16. Power-Supply Paralleling Board Removal . . . . . . . . . . . . . . 4-21
Figure 4-17. System Cooling Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Figure 4-18. Three-Fan Assembly Removal. . . . . . . . . . . . . . . . . . . . . . . 4-23
Figure 4-19. Drive Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Figure 4-20. System-Board Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-25
viii
Figure 4-21. System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Figure 4-22. Expansion-Card Access Door . . . . . . . . . . . . . . . . . . . . . . . 4-27
Figure 4-23. Expansion Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Figure 4-24. Interior Support Panel Removal . . . . . . . . . . . . . . . . . . . . . 4-29
Figure 4-25. DIMM Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Figure 4-26. DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Figure 4-27. SEC Cartridge Release Latches . . . . . . . . . . . . . . . . . . . . . 4-31
Figure 4-28. SEC Cartridge and Heat Sink Removal . . . . . . . . . . . . . . . . 4-32
Figure 4-29. Terminator Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Figure 4-30. System Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Figure 4-31. System-Board Assembly Removal . . . . . . . . . . . . . . . . . . . 4-35
Figure 4-32. System Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Figure 4-33. Guide-Bracket Assembly Removal . . . . . . . . . . . . . . . . . . . 4-37
Figure A-1. System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
IobIes Table 1-1. DC Voltage and Current Ranges . . . . . . . . . . . . . . . . . . . . . 1-10
Table 1-2. Power Cable Connections From the PSPB . . . . . . . . . . . . 1-11
Table 1-3. J umper Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Table 1-4. Interrupt Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Table 1-5. DREQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Table 1-6. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Table 3-1. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Table 3-2. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Table 3-3. Dell OpenManage HIP Alert Log Messages . . . . . . . . . . . 3-13
Table 3-4. SCSI Hard-Disk Drive Indicator Patterns . . . . . . . . . . . . . . 3-18
Table A-1. System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
ix
x
keod Ihs Frsr
A prerequisite for using this manual to service Dell computer systems is a basic
knowledge of IBM

-compatible PCs and prior training in IBM-compatible PC

troubleshooting techniques. In addition to information provided in this manual
and in the Users Guide that came with the system, Dell provides the Installation
and Troubleshooting Guide for troubleshooting procedures and instructions on
using the Dell Diagnostics to test the computer system.
Wornngs, Courons, ond Nores
Throughout this manual, there may be blocks of text printed in bold type or in
italic type. These blocks are warnings, cautions, and notes, and they are used
as follows:
WAkNlNG: A WAkNlNG indicoles lhe polenliol lor bodily horm ond
provides inslruclions lor how lo ovoid lhe problem.
CAUIlON: A CAUIlON indicoles eilher polenliol domoge lo hord-
wore or loss ol dolo ond provides inslruclions lor how lo ovoid lhe
problem.
NOTE: A NOTE provides helpful information about using the computer system.
System Overview 1-1
C H A P I E R 1
5ysrem Overvew
Dell

PowerEdge

4300 systems are feature-rich, enterprise-class server

systems that use Intel

Pentium

II microprocessor(s) with MMX

technology
and incorporate high-performance PCI and AGP local buses as well as the ISA
expansion bus.
The PowerEdge 4300 systems have been designed for better serviceability
and increased reliability. The sliding system board tray allows easy access to
the system board for performing processor and memory upgrades. The Dell-
designed SCSI backplane board and hard-disk drive carriers eliminate the
extensive cabling and drive configuration usually required for a SCSI sub-
system. The plastic drive rails attached to devices mounted in the external
drive bays allow you to remove these devices without removing a single
screw. The systems can be either freestanding or rack-mounted.
A PowerEdge 4300 system can contain one or two Pentium II microproces-
sors. Each processor is housed in a single-edge contact (SEC) cartridge/heat
sink assembly mounted in a guide bracket on the system board, allowing for
greater heat dissipation. The processor has an internal operating frequency of
350 or 400 MHz (or a higher speed when available) and an external operating
frequency of 100 MHz. Contact Dell for information about Dell-supported
microprocessor upgrades.
5ysrem Feorures
In addition to the standard features found in a traditional personal computer,
Dell PowerEdge 4300 systems include the following new and/or advanced
features:
One or two Intel Pentium II microprocessors with an internal operating fre-
quency of 350 or 400 MHz (or higher speed when available) and an external
bus speed of 100 MHz.
NOTE: Do not attempt to operate the system with the microprocessor set
to a speed other than the specified rating.
Support for symmetric multiprocessing (SMP) when two microprocessors
are installed.
NOTE: The second microprocessor must have the same internal operating
frequency as the first microprocessor. Not all versions of the Pentium II
microprocessor will work properly as an additional microprocessor in this
1-2 Dell PowerEdge 4300 Systems Service Manual
system; the upgrade kit from Dell contains the correct version for this
system.
A secondary (L2) cache of 512 KB of SRAM included within the SEC car-
tridge that contains the microprocessor.
64-MB and 128-MB (unbuffered) main memory, upgradable to 512 MB, or
upgradable to 1 GB using 256-MB registered SDRAM DIMMs.
BIOS in upgradable flash memory on the ISA bus.
Up to six hot-pluggable SCSI hard-disk drives. Two additional 1-inch drives
can be installed in the optional removable media bay.
Up to three redundant, hot-pluggable power supplies and a power-supply
paralleling board (PSPB), which is necessary for systems with two or more
power supplies.
Five redundant system cooling fans.
Six 32-bit PCI connectors and two shared 8-bit or 16-bit ISA connectors.
PCI and AGP local buses and ISA bus.
A VGA-compatible video subsystem with an ATI 3D Rage Pro AGP video
controller. This video subsystem contains 2 MB of SGRAM video memory
(nonupgradable).
A National Semiconductor PC87309 super I/O controller that controls the
bidirectional parallel port, two serial ports, and the diskette drive in the
externally accessible front bay.
An integrated Adaptec AIC-7890 Ultra2/LVD SCSI-3 host adapter that sup-
ports up to six 1.6-inch internal SCSI hard-disk drives via a SCSI backplane
board and special SCSI hard-disk drive carriers.
NOTE: The 1.6-inch drive carriers will accommodate 1-inch drives.
The SCSI backplane automatically configures SCSI ID numbers and SCSI
termination on individual hard-disk drives, greatly simplifying drive installa-
tion. The backplane supports hot-pluggable SCSI hard-disk drive installation
and removal when used in conjunction with a PowerEdge Expandable
RAID Controller.
An integrated Adaptec AIC-7860 Ultra/Narrow SCSI-3 host adapter that
supports the standard CD-ROM drive and two additional externally accessi-
ble SCSI devices in the external hard-disk drive bays.
Drive failure, online, and activity indicators visible on each hard-disk drive
connected to the SCSI backplane.
Server management circuitry that monitors operation of the system fans
as well as critical system voltages and temperatures. The server manage-
ment circuitry works in conjunction with the HP OpenView Network Node
Manager Special Edition (NNM SE) and the Dell OpenManage Hardware
Instrumentation Package (HIP).
System board support for the Dell OpenManage Remote Assistant when
the optional Dell Remote Assistant Card version 2 (DRAC 2), which pro-
vides additional local and remote server management, is installed.
System Overview 1-3
For a complete list of system features, see Technical Specifications found later in
this chapter. For information about installing the PowerEdge 4300 systems in a
rack, see the Dell PowerEdge 6300 and PowerEdge 4300 Systems Rack Instal-
lation Guide.
When following the text in this manual, assume that the location or direction
relative to the computer is as shown in Figure 1-1. Figures 1-2 through 1-4
illustrate front-panel, back-panel, and interior features of the PowerEdge 4300
systems.
Fgure 1-1. Compurer Orenroron
back of computer
right side
left side
front of computer
1-4 Dell PowerEdge 4300 Systems Service Manual
Fgure 1-2. Fronr-PoneI Feorures
Fgure 1-3. ock-PoneI Feorures
power switch
power indicator
drive access indicators (3)
power-supply status indicator
hard-disk
drive keylock
diskette drive
CD-ROM drive
fan/temperature status indicator
parallel port
connector
serial port 2
connector
mouse
connector
keyboard
connector
serial port 1
connector
video connector
server
management
bus (SMB)
connectors (2)
external SCSI
connector port (2)
expansion slots (6)
AC power receptacle
optional redundant
power supply
System Overview 1-5
Fgure 1-4. ock/kghr 5de lnrernoI Vew
hard-disk
drive bays (6)
external drive
bays (4)
SCSI backplane
board
system board
tray
latch
PCI expansion
card
support
panel
microprocessors
hard-disk drive
cooling fan
assembly
system board fans
1-6 Dell PowerEdge 4300 Systems Service Manual
Accessng rhe lnreror ol rhe 5ysrem
To access the SCSI backplane board or the PSPB, release the system-board
tray latch at the back lower corner of the tray (see Figure 1-5) and pull the tray
open to the first stop position (or service position).
NOTE: From the service position, if you depress and release the tray latch and
pull the tray out again, you will come to a second stop position that is used by
manufacturing. To remove the tray completely from any position, depress the
latch, hold it in, and pull the tray out of the chassis.
Fgure 1-5. Openng rhe 5ysrem oord Iroy
system
board tray
SCSI backplane
board
tray
latch
System Overview 1-7
5ysrem Memory
System memory has a minimum of 64 MB of 72-bit-wide, unbuffered memory.
The system memory capacity can be expanded up to 1 GB by using combina-
tions of 64- and 128-MB unbuffered SDRAM DIMMs or 256-MB registered
SDRAM DIMMs.
NOTE: DIMMs must be rated to run at 100 MHz.
The system board has four 168-pin DIMM sockets. The DIMMs do not have to
be inserted in pairs. The socket population guidelines are as follows:
Populate the DIMM sockets in order from DIMM_A (right) to DIMM_D
(left).
The largest-capacity DIMM should be in socket DIMM_A, with smaller-
capacity DIMMs installed in decreasing sizes toward socket DIMM_D.
Unbuffered and registered DIMMs cannot be mixed. Remove any 64- or
128-MB unbuffered DIMMs before installing 256-MB registered DIMMs.
DIMMs support the ECC feature, which detects memory errors and cor-
rects single-bit memory errors. The ECC feature provides more reliable
memory and less downtime. The ECC feature is built into the memory con-
troller on the system board.
Fgure 1-. DlMM 5ockers
For more detailed information about DIMM installation guidelines and samples
of DIMM configurations, see Adding Memory in Chapter 8 of the Dell
PowerEdge 4300 Systems Installation and Troubleshooting Guide.
See DIMMs in Chapter 4 of this document for information on removing and
replacing DIMMs.
DIMM_A socket
1-8 Dell PowerEdge 4300 Systems Service Manual
Advonced Fxponson 5ubsysrems
The computer system offers advanced expansion subsystems that can support
a mixture of traditional ISA expansion cards, Plug and Play ISA expansion cards,
and PCI expansion cards. The Resource Configuration Utility (RCU) included with
the system provides a means of avoiding resource conflicts that might arise from
such an arrangement.
After all legacy cards have been configured with the RCU, the system automat-
ically assigns any required memory space, IRQ lines, and DMA channels to any
installed Plug and Play ISA expansion cards and PCI expansion cards the next
time the system is rebooted. Chapter 5, Using the Resource Configuration
Utility, in the Dell PowerEdge 4300 Systems Users Guide describes the RCU and
provides instructions for using it to configure the system.
The expansion-card slots include six PCI expansion-card connectors and two
ISA expansion-card connectors. Two of the PCI connectors share expansion-
card slots with the two ISA connectors. The expansion-card connectors are
located on the system board (see Figure 1-13).
Vdeo ConrroIIer
The video subsystem is built into the system board and consists of an AGP
VGA-compatible video subsystem with an ATI 3D Rage Pro SVGA video
controller. The video subsystem contains 2 MB of SGRAM video memory,
which is not upgradable. Noninterlaced resolutions are 640 x 480 (16.7 million
colors), 800 x 600 (16.7 million colors), and 1024 x 768 (256 colors).
lnregrored 5C5l ConrroIIers
An integrated Adaptec AIC-7890 Ultra2/LVD SCSI-3 host adapter supports up
to six 1- or 1.6-inch internal SCSI hard-disk drives through a 68-pin connector on
the system board for a SCSI backplane board. The SCSI backplane board
automatically configures SCSI ID numbers and SCSI termination on individual
hard-disk drives, greatly simplifying drive installation. The integrated SCSI con-
troller resides on the PCI local bus for optimum performance.
An integrated Adaptec AIC-7860 Ultra/Narrow SCSI-3 host adapter attached to
the PCI bus supports up to three SCSI devices in the external drive bays
through a 50-pin connector on the system board.
5C5l Hord-Dsk Drves
Dell PowerEdge 4300 systems include a SCSI backplane board, which greatly
simplifies cabling and configuration for SCSI hard-disk drives. SCSI ID and ter-
mination for SCSI hard-disk drives are both configured by the SCSI backplane
board, rather than on individual drives. SCSI hard-disk drives are supplied by
Dell in special drive carriers that fit in the internal drive bays.
NOTE: For maximum performance, install Ultra2/LVD drives exclusively.
Although you can install a mixture of Ultra2/LVD and Ultra hard-disk drives,
they will operate at the slower Ultra transfer rate.
System Overview 1-9
5C5l Conlguroron GudeInes
SCSI hard-disk drives must be configured as follows:
Disable termination on the drive. The SCSI backplane board provides termi-
nation for the SCSI bus.
Set the SCSI ID on all drives to 0. All SCSI ID numbers for the drives are set
by the SCSI backplane board.
Configure the drive so that the drive motor waits for a start unit command
from the SCSI host adapter before spinning.
SCSI devices (except hard-disk drives) in the external drive bays are controlled
by the Ultra/Narrow SCSI controller on the system board. Hard-disk drives in
the external drive bays are controlled by a RAID controller or the Ultra2/LVD
SCSI connector via a two-device ribbon cable from the external drive bay
inserts backplane board. Although SCSI devices are installed essentially the
same way as other devices, their configuration requirements are different. To
configure SCSI devices installed in the external bays, follow the guidelines in
the following subsections.
SCSl lD Num5ots
Each device attached to the Ultra/Narrow SCSI host adapter must have a
unique SCSI ID number from 0 to 7.
When SCSI devices are shipped from Dell, the SCSI ID defaults are assigned
as follows:
The integrated Ultra/Narrow SCSI host adapter is configured through the
BIOS as SCSI ID 7.
A SCSI tape drive is configured as SCSI ID 6 (the default for a tape drive).
A SCSI CD-ROM drive is usually configured as SCSI ID 5.
NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or
that devices be attached to the cable in order by ID number.
Dovico Totmioolioo
All Dell PowerEdge 4300 systems have an active terminator installed at the
end of the SCSI cable. All of the devices attached to the SCSI cable should
have their termination disabled.
P5P ond 5ysrem Power 5uppIes
The Dell PowerEdge 4300 system provides one (when available as an option),
two, or three 320-W system power supplies and, when necessary, a PSPB.
See System Power Supply or System Power Supply and PSPB Upgrade in
Chapter 4 for the installation procedure for this option.
1-10 Dell PowerEdge 4300 Systems Service Manual
CAUIlON: Iwo or more power supplies ond o P5PB musl be inslolled
in lhe syslem il ony ol lhe lollowing syslem oplions ore inslolled:
A second microprocessor
Two or more RAID controller host adapter cards
More than 512 MB of memory
One or more 1.6-inch hard-disk drives
Hard-disk drive carrier in the external drive bay
Syslom Fowot Supp|ios
The system power supplies are stacked at the rear of the chassis and can slide
in and out of the unit. When fully installed, a power supply automatically mates
with a power harness attached to the back plate of the power supply cage. The
power harness connects the power supply to the PSPB.
The power supplies can operate from an AC power source of 115 VAC at 60 Hz
or 230 VAC at 50 Hz. They provide the DC operating voltages and currents
listed in Table 1-1.
NOTE: The power supplies produce DC voltages only under their loaded condi-
tion. Therefore, when you measure these voltages, the DC power connectors
must be mated to their PSPB harnesses at the bulkhead, and the harnesses
must be connected to their corresponding power input connectors on the
PSPB. The PSPB, in turn, must be connected as appropriate to the system
board, SCSI backplane board, or external drive bay.
.
FSF8
The PSPB multiplexes input from the power supplies to supply redundant
power to the system board, SCSI backplane, and external drive bays. Through
embedded server management (ESM), the PSPB can also be used to perform
such tasks as detecting the presence of one to three power supplies; monitor-
ing voltage and current outputs from the power supplies, voltage going to the
IobIe 1-1. DC VoIroge ond Currenr konges
Volloge konge
Moximum Oulpul Currenl
1
+3.3 VDC +3.23 to +3.45 VDC 18.0 A
+5 VDC +4.90 to +5.25 VDC 40.0 A
+12 VDC +11.40 to +12.60 VDC 16.0 A
12 VDC 10.80 to 13.20 VDC
0.5
2
A
5 VDC 4.50 to 5.50 VDC
0.3
2
A
+5 VFP
+4.85 to +5.35 VDC 0.4 A
1
Maximum continuous combined load on +5 VDC and +3.3 VDC outputs cannot exceed
240 W.
2
Maximum combined load current on 5 VDC and 12 VDC outputs cannot exceed 0.6 A.
System Overview 1-11
system board, and fan rpm; and supporting the SMB_ALERT protocol used by
the server management bus.
The PSPB connects to the power supplies through short harnesses that attach
to the back of the power supply cages. The PSPB is attached to the side wall of
the computer behind the external drive cage and is oriented in parallel with the
system board. For information on removing and replacing the PSPB, see
Power-Supply Paralleling Board in Chapter 4.
Figure 1-7 shows the PSPB power connector layout; Table 1-2 shows the cable
connections made from the PSPB.
Fgure 1-7. Power-5uppIy PoroIIeIng oord

IobIe 1-2. Power CobIe Connecrons From rhe P5P

Conneclor Coble Conneclion
PS1_PB1 and
PS1_PB2
To the power connector on the first power supply
PS2_PB1 and
PS2_PB2
To the power connector on the second power
supply
PS3_PB1 and
PS3_PB2
To the power connector on the third power
supply
system-board power
cable connector
(PWR2)
system-board power
cable connector
(PWR1)
system-board power
cable connector
(PWR3)
SCSI backplane-board
power cable connector
(HD_B/P)
external-drives power
cable connector (FD)
cable connectors
power supply #1
(PS1_PB1 [top] and
PS1_PB2)
cable connectors
power supply #2
(PS2_PB1 [top] and
PS2_PB2)
cable connectors
power supply #3
(PS3_PB1 [top] and
PS3_PB2)
1-12 Dell PowerEdge 4300 Systems Service Manual
Fio Assigomools lot lno FSF8 Fowot Cooooclots
The power-supply output voltages can be measured at the back (wire side) of
the connectors without being disconnected. In the following diagrams, volt-
ages for the PSPB PWRx connectors are shown as measured at the system
board; voltages for the PSPB FD connector are shown as measured at the
PSPB; voltages for the PSPB HD_B/P connector are shown as measured at the
SCSI backplane.
1
Pin 13 SYS_PS_ON#should measure between +4.75 and +5.25 VDC except when the
power button on the front panel is pressed, taking SYS_PS_ON#to its active-low state.
2
Pin 5 SYS_PWR_GOOD should measure between +4.75 and +5.25 VDC when the power
supply is operating to indicate that all power-supply output voltages are within the ranges
specified in Table 1-1.
Fgure 1-8. P5P Power Connecror PWk1
PWR1 To POWER1 connector on system board
PWR2 To POWER2 connector on system board
PWR3 Not used
FD To diskette drives and other devices in external
drive bays
HD_B/P To POWER connector on SCSI backplane board
IobIe 1-2. Power CobIe Connecrons From rhe P5P (cooliouooj
Conneclor Coble Conneclion
13 14 15 16 17
common (black)
+5 VDC (red)
NC_TFSC (gray)
+5 VDC (red)
SYS_PS_ON#
1
(gray)
common (black)
common (black)
common (black)
5 VDC (white)
+3.3 VDC (orange)
18
+5 VDC (red)
19 20 21 22 23 24
+5 VDC (red)
1 2 3 4 5
+12 VDC (yellow)
+3.3 V_SENSE (orange)
common (black)
common (black)
+5 VFP (violet)
SYS_PWR_GOOD
2
(gray)
SENSE (black)
+5 V_SENSE (red)
common (black)
12 VDC (blue)
6
+5 VDC (red)
7 8 9 10 11 12
+3.3 VDC (orange)
System Overview 1-13
Fgure 1-9. P5P Power Connecror PWk2
Fgure 1-10. P5P Power Connecror PWk3
Fgure 1-11. P5P Power Connecror FD
1
PLANAR_ID (gray)
I2C_SCL_EXT (gray)
I2C_SDA_EXT (gray)
2 3 4 5 6 7
+5 VDC (red)
common (black)
+3.3 VDC (orange)
12C_ALRT_EXT#(gray)
8
common (black)
+5 VDC (red)
PRES_DET (gray)
9 10 11 12 13 14
+12 VDC (yellow)
common (black)
+5 VDC (red)
common (black)
1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18
common (black)
+5 VDC (red)
+12 VDC (yellow)
+3.3 VDC (orange)
+3.3 VDC (orange)
+3.3 VDC (orange)
+12 VDC (yellow)
+5 VDC (red)
common (black)
common (black)
common (black)
common (black)
common (black)
common (black)
common (black)
common (black)
common (black)
common (black)
1
common (black)
+12 VDC (yellow)
common (black)
+5 VDC (red)
+12 VDC (yellow)
common (black)
+5 VDC (red)
common (black)
5 6
4 3 2
8 7
1-14 Dell PowerEdge 4300 Systems Service Manual
Fgure 1-12. P5P Power Connecror HD_/P
1
common (black)
+12 VDC (yellow)
common (black)
+12 VDC (yellow)
2 3 4 5 6 7 8
+3.3 VDC (orange)
common (black)
+12 VDC (yellow)
common (black)
9
NC_I2C_ALRT#(gray)
+5 VDC (red)
common (black)
+5 VDC (red)
10 11 12 13 14 15 16
NC_I2C_SCL_EXT (gray)
NC_I2C_SDA_EXT (gray)
common (black)
+5 VDC (red)
System Overview 1-15
5ysrem oord Loyour
Figure 1-13 illustrates the location of important system board components. The
subsections that follow provide service-related information about the system
board components.
Fgure 1-13. 5ysrem oord Componenrs
video connector (J VGA)
parallel port connector
(PARALLEL)
serial port connectors (2)
(SERIAL1 [top] and
SERIAL2)
keyboard and mouse
connectors (KYBD/MOUSE)
diskette-drive interface
connector (FLOPPY)
secondary
microprocessor
(PROCESSOR 2)
battery connector
(BATTERY)
Ultra/Narrow SCSI
connector (SCSI2)
DIMM sockets
(DIMM_A [right]DIMM_D)
speed and
configuration
jumpers
fan connectors
(FAN1, FAN2)
front of system board
primary microprocessor
(PROCESSOR 1)
ISA connectors
(ISA5 [top] and ISA6)
primary PCI connectors
(PCI1 [top] through PCI4)
power input
connector
(POWER1)
secondary PCI connectors
(PCI5 [top] and PCI6)
Ultra2/LVD SCSI
connector (SCSI1)
chassis-intrusion
switch connector
(INTRUS2)
SCSI backplane board
interface connector
(BACKPLANE)
server management bus
connector (XSMB_IN)
server management bus
connector (XSMB_OUT)
Dell Remote Assistant
Card connector
(SVR_MGT)
hard-disk drive
activity indicator
connector (HLED)
storage-system
server-management
bus connector (SDS_SMB)
power input
connector
(POWER2)
system-board power indicator (STANDBY_LED)
1-16 Dell PowerEdge 4300 Systems Service Manual
5C5l ockpIone oord Loyours
Figure 1-14 shows the location of the connectors on the SCSI backplane board.

Fgure 1-14. 5C5l ockpIone oord

CAUIlON: ll you remove power lrom lhe 5C5l bockplone boord
(eilher by removing lhe power coble or during replocemenl ol lhe
syslem boord bollery}, you moy need lo rellosh lhe syslem's
lirmwore.
Ihe originol lirmwore on lhe 5C5l bockplone is slored in EEPkOM.
However, il lhe 5C5l bockplone lirmwore is ever updoled, lhe updole
is slored in vololile kAM. ll power is removed lrom on updoled bock-
plone boord, lhe updole is losl ond lhe boord reverls lo ils originol
lirmwore in EEPkOM.
ll ol syslem slorl-up you receive lhe messoge Warning: Firmware
is out-of-date, please update..., Dell recommends lhol you
rellosh oII syslem lirmwore lrom lhe DeII 5erver Asssronr CD.
Ultra2/LVD
SCSI cable
connector (SCSI)
power input
connector (POWER)
system-board data
cable connector (PLANAR)
SCA-2compatible SCSI
connectors on reverse side
(SLOT0 through SLOT5)
cooling-fan
power cable
connector (FAN)
System Overview 1-17
5ysrem oord Iumpers
Figure 1-15 illustrates the location of the system board jumpers, and Table 1-3
describes the jumper settings.

Fgure 1-15. 5ysrem oord Iumpers

jumpered
unjumpered
1-18 Dell PowerEdge 4300 Systems Service Manual
lnrerrupr Assgnmenrs
Table 1-4 lists the default IRQ line assignments.
IobIe 1-3. Iumper Descrprons
Iumper 5ellings
CARDBIOS Not installed (default) to allow normal boot operation from
the system BIOS. Install the jumper only to boot the sys-
tem from a BIOS expansion card.
ISA_CLR Not installed (default) to retain the ISA configuration set-
tings at system boot. Install the jumper and boot the
computer to clear the ISA configuration settings. Remove
the jumper before restoring ISA configuration information.
PASSWD Installed (default) to enable the password feature. Remove
the jumper and boot the computer to remove an existing
password.
333MHZ Do not install.
350MHZ Installed only if the microprocessors internal speed is
350 MHz.
400MHZ Installed only if the microprocessors internal speed is
400 MHz.
450MHZ Installed only if the microprocessors internal speed is
450 MHz (when available).
RSVD1 Do not install. Reserved for future microprocessor speed.
RSVD2 Do not install. Reserved for future microprocessor speed.
IobIe 1-4. lnrerrupr Assgnmenrs
lkQ Line Used/Avoiloble
IRQ0 Used by the system timer
IRQ1 Used by the keyboard to signal that the output buffer is full
IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3 Used by serial port 2 (COM2 and COM4)
IRQ4 Used by serial port 1 (COM1 and COM3)
IRQ5 Available unless used by a secondary parallel port
IRQ6 Used by the diskette drive controller
IRQ7 Used by the primary parallel port
IRQ8 Used by the RTC
IRQ9 Used for power management functions
IRQ10 Available
System Overview 1-19
DMA ChonneI Assgnmenrs
Table 1-5 lists the default DMA channel assignments.
IRQ11 Available
IRQ12 Used by the PS/2 mouse port unless mouse is disabled in
System Setup program
IRQ13 Used by the math coprocessor
IRQ14 Available
IRQ15 Used by embedded server-management functions
IobIe 1-5. DkFQ Lne Assgnmenrs
DkEQ Line Used By/Avoiloble
DREQ0 Available
DREQ1 Available
DREQ2 Generated by super I/O controller to initiate DMA cycle for
attached diskette drive
DREQ3 Available
DREQ4 Generated by bus controller chip to activate second DMA
controller
DREQ5 Available
DREQ6 Available
DREQ7 Available
IobIe 1-4. lnrerrupr Assgnmenrs (cooliouooj
lkQ Line Used/Avoiloble
1-20 Dell PowerEdge 4300 Systems Service Manual
IechncoI 5peclcorons
Table 1-6 lists detailed technical specifications.
IobIe 1-. IechncoI 5peclcorons
Microprocessor
Microprocessor type . . . . . . one or two Intel Pentium II microprocessors
Microprocessor speed. . . . . 350 or 400 MHz (100 MHz externally);
450 MHz (100 MHz externally) (when
available)
Internal cache . . . . . . . . . . . 32-KB L1 cache; 512-KB L2 cache
Math coprocessor . . . . . . . . internal to the microprocessor
5yslem lnlormolion
System chip set . . . . . . . . . . Intel 443BX controller chip set
Data bus width . . . . . . . . . . 64 bits
Address bus width. . . . . . . . 32 bits
Exponsion Bus
Bus types. . . . . . . . . . . . . . . PCI and AGP local buses and ISA bus
Bus speed . . . . . . . . . . . . . . AGP: 66.67 MHz
PCI: 33.33 MHz
ISA: 8.33 MHz
Expansion-card
connectors. . . . . . . . . . . . . . six 32-bit PCI (four full-length dedicated and
two full-length shared) and two shared 8- or
16-bit ISA (full-length) slots
5yslem Clocks
System clock . . . . . . . . . . . . 100 MHz
Diskette/
communications ports. . . . . 48 MHz from the system clock
SCSI channels . . . . . . . . . . . two 40-MHz channels
Memory
Architecture. . . . . . . . . . . . . 72-bit (64 data bits plus 8 ECC bits), unbuf-
fered SDRAM DIMMs or registered SDRAM
DIMMs; DIMMs must be rated for 100-MHz
operation
DIMM sockets . . . . . . . . . . . four 168-pin sockets
DIMM capacities . . . . . . . . . 64- and 128-MB (unbuffered) and 256-MB
(registered)
Standard RAM . . . . . . . . . . . 64 MB (minimum)
Maximum RAM . . . . . . . . . . 1 GB
System Overview 1-21
Memory (cooliouooj
BIOS address. . . . . . . . . . . . F000:0000hF000:FFFFh
External cache . . . . . . . . . . . none
lnlegroled 5C5l Conlrollers
Types . . . . . . . . . . . . . . . . . . Adaptec AIC-7890 Ultra2/LVD (Fast-40) con-
troller, with integrated 68-pin SCSI connector
on the system board;
Adaptec AIC-7860 Ultra/Narrow controller,
with integrated 50-pin SCSI connector on the
system board
Drive Boys
Externally accessible
bays . . . . . . . . . . . . . . . . . . . one 3.5-inch bay dedicated to a diskette drive;
one 5.25-inch bay (upper bay) containing a
CD-ROM drive; two 5.25-inch bays for op-
tional devices. Optional cage can be installed
in the two option bays to support two addi-
tional hard-disk drives.
Internally accessible
bays . . . . . . . . . . . . . . . . . . . six bays for SCSI hard-disk drives
Porls
Externally accessible:
Serial (DTE) . . . . . . . . . . two 9-pin connectors (16550-compatible)
Parallel . . . . . . . . . . . . . . one 25-pin connector (bidirectional)
Video . . . . . . . . . . . . . . . one 15-pin connector (VGA-compatible)
PS/2-style keyboard. . . . 6-pin mini-DIN
PS/2-compatible
mouse . . . . . . . . . . . . . . 6-pin mini-DIN
Server-management
bus daisy-chain
connector. . . . . . . . . . . . two modular 8-pin connectors
Internally accessible:
Ultra2/LVD SCSI
controller . . . . . . . . . . . . 68-pin connector
Ultra/Narrow SCSI
controller . . . . . . . . . . . . 50-pin connector
Diskette drive. . . . . . . . . 34-pin connector
Storage-system server-
management bus
connector. . . . . . . . . . . . 6-pin header connector
IobIe 1-. IechncoI 5peclcorons (cooliouooj
1-22 Dell PowerEdge 4300 Systems Service Manual
Conlrols ond lndicolors
Power control. . . . . . . . . . . . push-button behind drive door on front panel
Power indicator . . . . . . . . . . green LED behind drive door on front panel
Fan/temperature status
indicator. . . . . . . . . . . . . . . . green LED on front panel (blinks amber for
fan failure or out-of-bounds temperature)
Power-supply status
indicator. . . . . . . . . . . . . . . . green LED on front panel (blinks amber for
power supply or system voltage fault)
Drive online indicator. . . . . . green LED on each SCSI drive carrier
Drive activity indicator . . . . . green LED on each SCSI drive carrier
Drive failure indicator. . . . . . amber LED on each SCSI drive carrier (blinks
if drive failure is detected)
Video
Video type . . . . . . . . . . . . . . ATI 3D Rage Pro AGP video controller; VGA
connector
Video memory
(standard). . . . . . . . . . . . . . . 2 MB (not upgradable)
Power
DC power supply:
Wattage . . . . . . . . . . . . . 320 W per supply (up to three)
Voltage. . . . . . . . . . . . . . 115 V at 60 Hz; 230 V at 50 Hz
Backup battery. . . . . . . . . . . 3.0-V CR2032 lithium coin cell
Physicol
Height (with support
feet) . . . . . . . . . . . . . . . . . . . 44.5 cm (17.5 inches)
Width. . . . . . . . . . . . . . . . . . 30.5 cm (12.0 inches)
Depth. . . . . . . . . . . . . . . . . . 71.1 cm (28.0 inches)
Weight (maximum
configuration). . . . . . . . . . . . 50.0 kg (110.0 lb)
IobIe 1-. IechncoI 5peclcorons (cooliouooj
System Overview 1-23
Environmenlol
Temperature:
Operating. . . . . . . . . . . . 10 to 35C (50 to 95F)
Storage . . . . . . . . . . . . . 40 to 65C (40 to 149F)
Relative
humidity. . . . . . . . . . . . . 8% to 80% (noncondensing)
Maximum vibration:
Operating. . . . . . . . . . . . 0.25 G at 3 to 200 Hz for 15 min
Storage . . . . . . . . . . . . . 0.5 G at 3 to 200 Hz for 15 min
Maximum shock:
Operating. . . . . . . . . . . . six shock pulses in the positive and nega-
tive x, y, and z axes at 50 G for 2 ms
Storage . . . . . . . . . . . . . six shock pulses in the positive and nega-
tive x, y, and z axes at 92 G for 2 ms
Altitude:
Operating. . . . . . . . . . . . 16 to 3048 m (50 to 10,000 ft)
Storage . . . . . . . . . . . . . 16 to 10,600 m (50 to 35,000 ft)
IobIe 1-. IechncoI 5peclcorons (cooliouooj
1-24 Dell PowerEdge 4300 Systems Service Manual
Basic Troubleshooting 2-1
C H A P I E R 2
osc IroubIeshoorng
This chapter describes basic troubleshooting procedures that can help you
diagnose a computer system problem. These procedures can often reveal the
source of a problem or indicate the correct starting point for troubleshooting
the system. For a brief explanation of how to load and start the system diag-
nostics, see Running the Dell Diagnostics found later in this chapter. Dell
recommends that you perform the following procedures in the order they are
presented in this manual.
WAkNlNG: Ihe power supplies in lhis compuler syslem produce high
volloges ond energy hozords, which con couse bodily horm. Only
lroined service lechnicions ore oulhorized lo remove lhe compuler
cover ond occess ony ol lhe componenls inside lhe compuler.
lnroI 0ser Conrocr
When you first contact a user who has a problem, ask the user to describe the
problem and the conditions under which it occurs. A verbal description can
often indicate the cause of a problem or indicate the appropriate troubleshoot-
ing procedure to use. After the user describes the problem, follow these
steps:
1. Ask the user to back up any data on the hard-disk drive if the systems con-
dition permits.
Appendix C, Maintaining the System, in the Users Guide provides infor-
mation about backing up data.
2. Ask the user to try to duplicate the problem by repeating the operations he
or she was performing at the time the problem occurred.
Can the user duplicate the problem?
Yes. Proceed to step 3.
No. Proceed to the next section, External Visual Inspection.
2-2 Dell PowerEdge 4300 Systems Service Manual
3. Observe the user to determine if he or she is making an error, such as typ-
ing an incorrect key combination or entering a command incorrectly.
Is the problem a result of user error?
Yes. Instruct the user in the proper procedure, or direct him or her to the
appropriate user documentation for the correct procedure.
No. Proceed to the next section, External Visual Inspection.
FxrernoI VsuoI lnspecron
The external visual inspection consists of a quick inspection of the exterior of
the computer, the monitor, the keyboard, any peripherals, and cables. While
performing the visual inspection, make any necessary corrections. To perform
the external visual inspection, follow these steps:
1. Turn off the computer, the monitor, and all peripherals.
2. Verify that all power cables are properly connected to the computer, the
monitor and peripherals, and their power sources.
3. Verify that the keyboard and mouse interface cables are firmly attached to
the proper connectors on the back of the computer.
For a PS/2-compatible mouse, the keyboard and mouse interface cable
connectors are identical except for their labels. If needed, see System
Features in Chapter 1.
For a serial mouse, the mouse interface cable must be firmly attached to
one of the serial port connectors, and its captive screws must be secure
enough to ensure a firm connection.
4. If any network cables are present, verify that they are attached properly.
5. Verify that any devices attached to the serial and parallel port connectors
are properly connected.
Each of the serial and parallel port interface cables must be firmly attached
to an appropriate connector on the back of the computer as well as to the
interface connector on the device. The captive screws that secure these
connectors at each end of the interface cable must be secure enough to
ensure a firm connection.
6. Verify that the video interface cable is firmly attached to the video connec-
tor on the back panel or to a video expansion card, and also to the
connector on the back of the monitor.
For proper connection of the video monitor, see the documentation for the
monitor.
Basic Troubleshooting 2-3
7. Inspect all external monitor controls for any obvious damage or improper
settings.
For proper settings of the video monitor controls, see the documentation
for the monitor.
8. Inspect the keyboard to ensure that no keys are sticking.
If one or more keys are sticking, it may be necessary to replace the
keyboard.
9. Inspect the exterior of the computer, including all controls and indicators,
and all user-accessible data storage devices for any signs of physical
damage.
Does the inspection reveal any problems?
Yes. Proceed to the appropriate procedure in Chapter 4, Removing and
Replacing Parts.
No. Proceed to the next section, Observing the Boot Routine.
Observng rhe oor kourne
After you have performed an external visual inspection as described in the pre-
vious section, you should boot the system and, while the boot routine is
running, observe the system for any indications of problems.
NOTES: Most of the steps in this procedure require observation of system
functions and indications, some of which can occur simultaneously. It may be
necessary to reboot the system several times to complete all of these steps.
To perform the following procedure, you need a Dell Diagnostics Diskette cre-
ated from the Dell Server Assistant CD. If such a diskette is not available, you
can create it as described in Create Diskettes in Chapter 2 of the Users
Guide. If a separate diagnostics diskette is included with the system, you may
need to use that diskette.
To observe problem indications during the boot routine, follow these steps:
1. If the system is off, turn on all peripherals and the computer. Insert the Dell
Diagnostics Diskette into the diskette drive and reboot the system.
2. Check each power supply fan.
Does the fan run normally?
Yes. Proceed to step 3.
No. Troubleshoot the system power supplies.
2-4 Dell PowerEdge 4300 Systems Service Manual
3. Watch the Num Lock, Caps Lock, and Scroll Lock indicators on the upper-
right corner of the keyboard. After all three indicators flash momentarily,
and following a long pause (approximately 30 seconds), the Num Lock indi-
cator should light up and remain on (unless the Num Lock option is set to
Off in the System Setup program).
Do these indicators flash on and off within approximately 10 seconds after
the boot routine starts?
Yes. Proceed to step 4.
No. Troubleshoot the system power supplies. If the troubleshooting pro-
cedure indicates that the system power supplies are operational,
troubleshoot the memory.
4. During the boot routine, observe the system for any of the following:
Beep codes: A beep code is a series of beeps that indicates an error
condition. If the system emits a beep code, see Table 3-1 later in this
manual.
System error messages: These messages can indicate problems or
provide status information. If a system error message is displayed, see
Table 3-2 later in this manual.
Diskette-drive and hard-disk drive access indicators: These indicators
light up in response to data being transferred to or from the drives. If
either of these indicators fails to light up during the boot routine,
troubleshoot the diskette drive or hard-disk drive subsystem, as
appropriate.
5. Observe the monitor screen for the Diagnostics Menu.
Does the Diagnostics Menu appear?
Yes. See Running the Dell Diagnostics found later in this chapter.
No. Proceed to step 6.
6. Insert another copy of the Dell Diagnostics Diskette into the diskette drive,
and reboot the system.
Does the Diagnostics Menu appear?
Yes. See Running the Dell Diagnostics found later in this chapter.
No. Proceed to the next section, Internal Visual Inspection.
Basic Troubleshooting 2-5
lnrernoI VsuoI lnspecron
WAkNlNG: Ihe power supplies in lhis compuler syslem produce high
volloges ond energy hozords, which con couse bodily horm. Only
lroined service lechnicions ore oulhorized lo remove lhe compuler
cover ond occess ony ol lhe componenls inside lhe compuler.
CAUIlON: Belore you proceed wilh lhe inlernol visuol inspeclion
described in lhis seclion, ensure lhol lhe user hos soved oll open
liles ond exiled oll open opplicolion progroms il possible.
WAkNlNG: For syslems wilh nonredundonl power supplies, you musl
lurn oll power lo lhe syslem belore removing lhe syslem power
supplies.
A simple visual inspection of a computers interior hardware can often lead to
the source of a problem, such as a loose expansion card, cable connector, or
mounting screw. When you perform the visual inspection, refer to System
Features in Chapter 1 to locate components referenced in the inspection
procedure.
To perform the internal visual inspection, follow these steps:
1. Turn off the system, including any attached peripherals, and disconnect all
the AC power cables from their power sources.
WAkNlNG: Belore beginning lo work inside lhe compuler, disconnecl
lhe power supply lrom lhe power source ond lhe power supply cobles
lrom lhe power supply.
2. Remove the computers right side cover as described in Computer Cover
in Chapter 4.
WAkNlNG: Ihe 5EC corlridge ond heol sink ossembly con gel
exlremely hol during syslem operolions. Be sure lhol il hos hod sulli-
cienl lime lo cool belore louching il.
WAkNlNG: When hondling lhe 5EC corlridge ond heol sink ossem-
bly, loke core lo ovoid shorp edges on lhe heol sink.
3. Verify that the chips, DIMMs, expansion cards, and SEC cartridge and heat
sink assembly or assemblies are fully seated in their sockets or
connectors.
To ensure that the chips are fully seated in their sockets, press firmly on
the top of each chip.
To reseat an SEC cartridge and heat sink assembly, remove and re-
install it as described in SEC Cartridge and Heat Sink Assembly in
Chapter 4.
To reseat a DIMM, remove it from its socket and reinstall it as described in
DIMMs in Chapter 4.
2-6 Dell PowerEdge 4300 Systems Service Manual
If you need to reseat an expansion card, remove the card as described in
Expansion Cards in Chapter 4, and then reinsert the card in its connector
and carefully push it in until fully seated.
4. Verify that all jumpers are set correctly.
For information about jumper settings, see System Board J umpers in
Chapter 1.
5. Check all cable connectors inside the computer to verify that they are
firmly attached to their appropriate connectors.
6. Reinstall the computer cover.
7. Reconnect the computer and any attached peripherals to their power
sources, and turn them on.
Does the problem appear to be resolved?
Yes. No further steps are necessary.
No. Proceed to the next section, Eliminating Resource Conflicts, and to
Getting Help found later in this chapter.
FImnorng kesource ConlIcrs
Devices within the computer may require dedicated memory spaces, interrupt
levels, or DMA channels, all of which must be allocated during installation of
the devices. Because devices may be installed at different times, it is possible
that the same resource is assigned to two or more devices.
Resource conflicts can result in disorderly or erratic system operation or sys-
tem failure. If you suspect that resource conflicts might exist, check the
system and reassign the resources as necessary.
For additional information, see Chapter 5, Using the Resource Configuration
Utility, in the Users Guide or Interrupt Assignments and DMA Channel
Assignments in Chapter 1 of this manual.
kunnng rhe DeII Dognosrcs
The Dell Diagnostics contains tests that aid in troubleshooting all major com-
ponents of the computer system. To run the tests, you must first create the
Dell Diagnostics Diskette using the Dell Server Assistant CD as described in
Create Diskettes in Chapter 2 of the Users Guide. If a separate Dell Diag-
nostics Diskette is included with the system, you may need to use that
diskette.
To start the Dell Diagnostics, turn off the system, insert the Dell Diagnostics
Diskette into the diskette drive, and then turn on the system.
Basic Troubleshooting 2-7
Starting the diagnostics causes the Dell logo screen to appear on the monitor
screen, followed by a message indicating that the diagnostics is loading.
Before the diagnostics loads, a program tests the portion of main memory
(RAM) required for loading the diagnostics. If a RAM error is detected, a mes-
sage telling you which DIMM has failed appears on the screen.
If no errors are found in RAM, the diagnostics loads and the Diagnostics
Menu appears. This menu lets you choose the following options or exit the
Dell Diagnostics:
Run All Tests Runs all tests for a thorough check of the system
Run Quick Tests Runs selected tests from all test groups to quickly
locate a failure or to indicate where further testing is needed to isolate a
failure
Run Specific Tests Tests a particular area or subsystem
Gerrng HeIp
If none of the troubleshooting procedures in this chapter or the tests in the
Dell Diagnostics reveals the source of the problem or leads to the proper
troubleshooting steps for determining the source of the problem, refer to the
Support site at www.dell.com or call Dell for technical assistance. For instruc-
tions on contacting Dell, see the chapter titled Getting Help in the
Installation and Troubleshooting Guide.
2-8 Dell PowerEdge 4300 Systems Service Manual
Codes and Messages 3-1
C H A P I E R 3
Codes ond Messoges
This chapter describes beep codes, system messages, alert messages from
the Dell OpenManage Hardware Instrumentation Package (HIP) application
program, and SCSI hard-disk drive indicator codes that can occur during the
POST or during normal system operation.
If a faulty system does not emit beep codes or display system messages to
indicate a failure, you should use the Dell Diagnostics to run the appropriate
tests to help isolate the source of the problem. See Chapter 5, Running the
Dell Diagnostics, in the Installation and Troubleshooting Guide.
PO5I eep Codes
If the monitor cannot display error messages during the POST, the system may
emit a series of beeps that identifies the problem or that can help you identify
a faulty component or assembly. Table 3-1 lists the beep codes that may be
generated during the POST. Most beep codes indicate a fatal error that pre-
vents the system from completing the boot routine until the indicated
condition is corrected.
When the system emits a beep code, record the code and then find it in
Table 3-1. If the table does not lead to the source of the problem, run the
appropriate tests in the Dell Diagnostics to assist in troubleshooting the
problem.
3-2 Dell PowerEdge 4300 Systems Service Manual

IobIe 3-1. 5ysrem eep Codes
Code Couse Correclive Aclion
1-1-3 NVRAM write/read
failure
Replace the system board.
1-1-4 BIOS checksum
failure
This fatal error usually requires that
you reflash the BIOS firmware. If
the problem persists, replace the
system board.
1-2-1
1-2-2
1-2-3
Programmable
interval-timer failure
DMA initialization
failure
DMA page register
write/read failure
Replace the system board.
1-3-1 Main-memory
refresh verification
failure
Remove and reseat the DIMMs. If
the problem persists, replace the
DIMMs. If the problem still per-
sists, replace the system board.
1-3-2
1-3-3
1-3-4
1-4-1
1-4-2
2-1-1
through
2-4-4
No memory installed
Chip or data line fail-
ure in the first 64 KB
of main memory
Odd/even logic fail-
ure in the first 64 KB
of main memory
Address line failure
in the first 64 KB of
main memory
Parity failure in the
first 64 KB of main
memory
Bit failure in the first
64 KB of main
memory
Remove and reseat the DIMMs. If
the problem persists, replace the
DIMMs. If the problem still per-
sists, replace the system board.
Codes and Messages 3-3
3-1-1
3-1-2
3-1-3
3-1-4
Slave DMA-register
failure
Master DMA-
register failure
Master interrupt-
mask register failure
Slave interrupt-mask
register failure
Replace the system board.
3-2-4 Keyboard-controller
test failure
Check the keyboard cable and con-
nector for proper connection. If the
problem persists, replace the sys-
tem board.
3-3-1 CMOS failure Replace the system board.
3-3-2
3-3-3
System configura-
tion check failure
Keyboard controller
not detected
Replace the system board.
3-3-4
3-4-1
3-4-2
Screen initialization
failure
Screen-retrace test
failure
Search for video
ROM failure
Run the Video test group in the
Dell Diagnostics.
4-2-1
4-2-2
4-2-3
No timer tick
Shutdown failure
Gate A20 failure
Replace the system board.
4-2-4 Unexpected inter-
rupt in protected
mode
Ensure that all expansion cards are
properly seated, and then reboot
the system.
4-3-1 Faulty or improperly
seated DIMM
Remove and reseat the DIMMs. If
the problem persists, replace the
DIMMs.
4-3-3 Defective system
board
Replace the system board.
4-3-4 Time-of-day clock
stopped
Replace the battery. If the problem
persists, replace the system board.
IobIe 3-1. 5ysrem eep Codes (cooliouooj
Code Couse Correclive Aclion
3-4 Dell PowerEdge 4300 Systems Service Manual
4-4-1
4-4-2
Super I/O controller
failure
Parallel-port test
failure (defective
system board)
Replace the system board.
4-4-3
4-4-4
Math coprocessor
failure (defective
microprocessor)
Cache test failure
(defective
microprocessor)
Replace the microprocessor.
IobIe 3-1. 5ysrem eep Codes (cooliouooj
Code Couse Correclive Aclion
Codes and Messages 3-5
5ysrem Messoges
Table 3-2 lists (in alphabetical order) system messages that can appear on the
monitor screen. These messages can help you find the source of a problem.
Some of these messages indicate fatal errors. When a fatal error occurs, the
system cannot usually be rebooted until an appropriate hardware change has
been made.
IobIe 3-2. 5ysrem Messoges
Messoge Couse Correclive Aclion
A maximum of
six hard
drives is
allowed with
one power
supply
Attempted to run
system with more
than six hard-disk
drives and only one
power supply
Install a PSPB with addi-
tional power supplies.
Address mark
not found
Faulty diskette/tape
drive subsystem or
hard-disk drive sub-
system (defective
system board)
Replace the system
board.
Alert!
Unbuffered
and regis-
tered DIMMs
cannot be
mixed
Combination of un-
buffered and
registered DIMMs
installed
Replace one or more
DIMMs so that all
DIMMs are the same
type. See Installing
DIMMs and Removing
DIMMs in Chapter 8 of
the systems Installation
and Troubleshooting
Guide.
Attachment
failed to
respond
Diskette drive or
hard-disk drive con-
troller cannot send
data to associated
drive
Replace the drives inter-
face cable.
Auxiliary
device
failure
Mouse cable con-
nector loose or
improperly
connected;
defective mouse
Check the mouse cable
connection. If the prob-
lem persists, replace the
mouse.
Bad error-
correction
code(ECC) on
disk read
Controller
has failed
Faulty diskette/tape
drive subsystem or
hard-disk drive sub-
system (defective
system board)
Replace the system
board.
3-6 Dell PowerEdge 4300 Systems Service Manual
Data error Faulty diskette,
diskette drive, or
hard-disk drive
Replace the diskette, dis-
kette drive, or hard-disk
drive.
Decreasing
available
memory
Faulty or improperly
seated DIMM
Remove and reseat the
DIMMs. If the problem
persists, replace the
DIMMs.
Diskette
drive 0 seek
failure
Diskette
drive 1 seek
failure
Faulty or improperly
inserted diskette,
incorrect configura-
tion settings in
System Setup
program, loose
diskette/tape drive
interface cable, or
loose power cable
Replace the diskette.
Run the System Setup
program to correct the
diskette drive type.
Check the diskette/tape
drive interface cable and
power cable connec-
tions to the drive.
Diskette read
failure
Faulty diskette,
faulty or improperly
connected diskette/
tape drive interface
cable, or loose
power cable
Check the diskette/tape
drive interface cable and
power cable connec-
tions to the drive.
Replace the diskette
drive interface cable.
Diskette sub-
system reset
failed
Faulty diskette/tape
drive controller
(defective system
board)
Replace the system
board.
Diskette
write
protected
Diskette write-
protect feature
activated
Move the write-protect
tab on the diskette.
Drive not
ready
Diskette missing
from or improperly
inserted in diskette
drive
Reinsert or replace the
diskette.
ECC host bus
parity inter-
rupt at
address
Defective system
board
Replace the system
board.
ECC memory
parity inter-
rupt at
address
Faulty or improperly
seated DIMM or
defective system
board
Remove and reseat the
DIMMs. If the problem
persists, replace the
DIMMs. If the problem
still persists, replace the
system board.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-7
Embedded
server
management
error
Embedded
server
management is
not present
Embedded server
management
memory may be
temporarily
corrupted
Shut down the system to
clear the memory, and
then restart the system.
If the problem persists,
disconnect all power
cables from the system
for at least one minute;
then try again.
Gate A20
failure
Faulty keyboard
controller (defective
system board)
Replace the system
board.
General
failure
Corrupted or
improperly installed
operating system
Reinstall the operating
system.
Hard disk
drive read
failure
Hard disk
failure
Incorrect configura-
tion settings in
System Setup pro-
gram, improperly
connected hard-disk
drive, faulty hard-
disk drive controller
subsystem (defec-
tive system board),
or loose power
cable
Check the primary and
secondary SCSI
configuration settings in
the System Setup
program. Reinstall the
hard-disk drive. Check
the interface cable and
power cable connections
to the backplane board. If
the problem still persists,
replace the system
board.
Invalid
configuration
information -
please run
SETUP program
Incorrect ISA_CLR
jumper configura-
tion, incorrect
configuration set-
tings in System
Setup program, or
faulty battery
Remove the plug from
the ISA_CLR jumper.
Check the System Setup
configuration settings.
Replace the battery.
Invalid CPU
speed
detected -
check jumpers
Incorrect micro-
processor jumper
configuration
Check the microproces-
sor speed jumper.
Invalid NVRAM
configura-
tion,
resource
reallocated
Resource conflict
detected and
corrected when sys-
tem resources were
allocated using the
RCU
No action is required.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
3-8 Dell PowerEdge 4300 Systems Service Manual
I/O parity
interrupt at
address
Improperly installed
or faulty expansion
card
Reinstall the expansion
card(s). If the problem
persists, replace the
expansion card(s).
Keyboard
clock line
failure
Keyboard
failure
Loose or improperly
connected keyboard
cable connector,
defective keyboard,
or defective
keyboard/mouse
controller (defective
system board)
Check the keyboard
cable connection.
Replace the keyboard. If
the problem persists,
replace the system
board.
Keyboard
controller
failure
Defective keyboard/
mouse controller
(defective system
board)
Replace the system
board.
Keyboard data
line failure
Keyboard
stuck key
failure
Loose or improperly
connected keyboard
cable connector,
defective keyboard,
or defective
keyboard/mouse
controller (defective
system board)
Check the keyboard
cable connection.
Replace the keyboard. If
the problem persists,
replace the system
board.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-9
Memory
address line
failure at
address, read
value expect-
ing value
Memory double
word logic
failure at
address, read
value expect-
ing value
Memory odd/
even logic
failure at
address, read
value expect-
ing value
Memory write/
read failure
at address,
read value
expecting
value
Faulty or improperly
seated DIMM or
defective system
board
Remove and reseat the
DIMMs. If the problem
persists, replace the
DIMMs. If the problem
still persists, replace the
system board.
Memory
allocation
error
Faulty application
program
Restart the application
program.
Memory
parity inter-
rupt at
address
Faulty or improperly
seated DIMM
Remove and reseat the
DIMMs. If the problem
persists, replace the
DIMMs.
Memory tests
terminated by
keystroke
POST memory test
terminated by
pressing the
spacebar
No action is required.
No boot
device
available
Faulty diskette,
diskette/tape drive
subsystem,
hard-disk drive, or
hard-disk drive sub-
system, or no boot
diskette in drive A
Replace the diskette or
hard-disk drive. If the
problem persists,
replace the system
board.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
3-10 Dell PowerEdge 4300 Systems Service Manual
No boot
sector on
hard-disk
drive
Incorrect configura-
tion settings in
System Setup
program or no
operating system on
hard-disk drive
Check the hard-disk drive
configuration settings in
the System Setup
program.
No timer tick
interrupt
Defective system
board
Replace the system
board.
Non-system
disk or disk
error
Faulty diskette,
diskette/tape drive
subsystem, or
hard-disk drive
subsystem
Replace the diskette or
hard-disk drive. If the
problem persists,
replace the system
board.
Not a boot
diskette
No operating sys-
tem on diskette
Use a bootable diskette.
Not more than
512 MB of
memory is
allowed with
one power
supply
Attempted to run
system with more
than 512 MB of
memory and only
one power supply
Install a PSPB with addi-
tional power supplies.
Only one
microproces-
sor is
allowed with
one power
supply!
Attempted to run
two microproces-
sors with one
power supply
Install a PSPB with addi-
tional power supplies.
Only one RAID
controller is
allowed with
one power
supply!
Attempted to run
more than one RAID
controller with one
power supply
Install a PSPB with addi-
tional power supplies.
Plug & Play
Configura-
tion error
Plug and Play or PCI
resource configura-
tion failure
Reboot the system. If
the problem persists, run
the RCU to identify the
resource conflict and
then reallocate system
resources accordingly.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-11
Processor or
terminator
card not
installed!
No microprocessor
or terminator card
installed in one of
the microprocessor
guide bracket
assemblies
Ensure that each micro-
processor guide bracket
assembly has either a
terminator card or a
microprocessor installed.
See Chapter 8, Install-
ing System Board
Options, in the sys-
tems Installation and
Troubleshooting Guide
for instructions.
Read fault
Requested
sector not
found
Faulty diskette,
diskette/tape drive
subsystem, or
hard-disk drive sub-
system (defective
system board)
Replace the diskette or
hard-disk drive. If the
problem persists,
replace the system
board.
Reset failed Improperly con-
nected diskette/tape
drive, hard-disk
drive, or power
cable
Check the diskette/tape
drive interface cable and
power cable connec-
tions to the diskette
drive. Replace the
diskette/tape drive inter-
face cable. Reinstall the
hard-disk drive. Check
the interface cable and
power cable connec-
tions to the backplane
board.
ROM bad
checksum =
address
Improperly installed
or faulty expansion
card
Reinstall the expansion
card(s). If the problem
persists, replace the
expansion card(s).
Sector not
found
Seek error
Defective sectors
on diskette or hard-
disk drive
Replace the diskette or
hard-disk drive.
Seek opera-
tion failed
Faulty diskette or
hard-disk drive
Replace the diskette or
hard-disk drive.
Shutdown
failure
Defective battery Replace the battery.
Time-of-day
clock stopped
Defective battery or
faulty chip (defec-
tive system board)
Replace the battery. If
the problem persists,
replace the system
board.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
3-12 Dell PowerEdge 4300 Systems Service Manual
Time-of-day
not set
Incorrect Time or
Date settings or
defective system
battery
Check the Time and
Date settings. If the
problem persists,
replace the battery.
Timer chip
counter 2
failed
Defective system
board
Replace the system
board.
Unexpected
interrupt in
protected
mode
Faulty or improperly
seated DIMM or
defective system
board
Remove and reseat the
DIMMs. If the problem
persists, replace the
DIMMs. If the problem
still persists, replace the
system board.
Unsupported
CPU detected
in SLOT n
Microprocessor not
supported by
system
Install a correct version
of the microprocessor in
the specified micro-
processor connector.
Unsupported
CPU speed in
CMOS
Microprocessor not
supported by BIOS
Upgrade the BIOS.
Unsupported
CPU speed,
processor
missing, or
terminator
card
missing -
System
halted!
Wrong microproces-
sor speed; no
microprocessor or
terminator card
installed in one or
more of the
microprocessor
connectors
Ensure that each micro-
processor connector has
either a terminator card
or a microprocessor
installed. Ensure only
100-MHz microproces-
sors are used.
Warning:
Firmware is
out-of-date,
please update
...
Some portion of
system firmware is
out of date, possibly
as result of power
being removed from
the system while
servicing the bat-
tery, PSPB, system
board, or SCSI
backplane
Reflash the system firm-
ware from the Dell
Server Assistant CD (if
available) or from the
Dell Web site.
Write fault
Write fault
on selected
drive
Faulty diskette or
hard-disk drive
Replace the diskette or
hard-disk drive.
IobIe 3-2. 5ysrem Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-13
AIerr Messoges From DeII
OpenMonoge HlP
The Dell OpenManage HIP server-management application program generates
alert messages that appear in the Simple Network Management Protocol
(SNMP) trap log file. To see the trap log, select any enterprise under the SNMP
trap log icon.
Alert log messages consist of information, status, warning, and failure mes-
sages for drive, temperature, fan, and power conditions. They can assist you
with identifying a problem and may provide you with information to help you
resolve the problem.
Table 3-3 lists some of the alert log messages from the Dell OpenManage HIP
application program.
IobIe 3-3. DeII OpenMonoge HlP AIerr Log Messoges
Messoge Couse Correclive Aclion
Automatic
management
notification
has occurred
The server stopped
functioning and
called the notification
number specified in
the DC Console
Actions tab.
The server will
reboot if the Reset
or Power Cycle
option was selected
in the Action on
Hung Server Notifi-
cation section of
the System Console
System tab. If nei-
ther option was
selected, the sys-
tem can be reset
using the Remote
Management fea-
ture in the Dell
Remote Assistant
Card utility.
Chassis
intrusion
detected
The chassis of an
attached system has
been opened.
Check to make sure
the system chassis
is closed.
Current
sensor
detected a
failure
The system power
consumption is
exceeding power
supply capacity. The
power supply name
is provided.
Verify that all of the
expansion cards in
the system are func-
tioning properly.
Verify that the load
requirements of the
hardware config-
ured in the system
do not exceed the
capacity of the
power supplies.
3-14 Dell PowerEdge 4300 Systems Service Manual
Current
sensor warn-
ing detected
The system power
consumption is
exceeding power
supply capacity. The
power supply name
is provided.
Verify that all of the
expansion cards in
the system are func-
tioning properly.
Verify that the load
requirements of the
hardware config-
ured in the system
do not exceed the
capacity of the
power supplies.
ECC memory
fault
An ECC error has
occurred in system
memory.
Run the appropriate
memory test(s) from
the Dell Diagnostics.
Fan sensor
detected a
failure
A failure of one or
more fans was
detected by the
thermal-monitoring
facility in the
specified server. If
possible, the chassis
number and fan num-
ber are provided.
Check for a possible
blockage of or in-
adequate ventilation
around the fan. If the
fan is not blocked
and ventilation is
adequate, check fan
connections.
Fan sensor
warning
detected
A fan sensor reading
on the specified
server has exceeded
the user-settable
warning thresholds.
If possible, the chas-
sis number and fan
number are provided.
Check for a possible
blockage of or in-
adequate ventilation
around the fan. If the
fan is not blocked
and ventilation is
adequate, check fan
connections.
Power supply
degraded
redundancy
detected
In systems with
optional redundant
power supplies, a
power supply has
failed or a power utili-
zation warning
threshold has been
exceeded. The sys-
tem will function
normally in this con-
figuration and is still
redundant.
Check to see
whether the power
supply indicators
show a power
supply failure. Make
sure that the latch
switch on each
power supply is
enabled. Make
certain that each
connection to the
power source is
secure. Check the
power utilization
warning thresholds
to verify that they
are valid values.
IobIe 3-3. DeII OpenMonoge HlP AIerr Log Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-15
Power supply
detected a
failure
In systems with
optional redundant
power supplies, the
power supply sensor
detected a failure in
one of the power
supplies. If possible,
the power supply
number is provided.
Check to see
whether the power
supply indicators
show a power sup-
ply failure. Make
sure that the latch
switch on each
power supply is
enabled. Make cer-
tain that each
connection to the
power source is
secure.
Power supply
lost redun-
dancy detected
In systems with
optional redundant
power supplies, the
system has detected
that it has lost power
supply redundancy. If
one (or another) of
the power supplies
fails, the system will
not be able to main-
tain operation. This
could be the result of
a failed power sup-
ply or too many
adapters installed in
the system.
Check to see
whether the power
supply indicators
show a power sup-
ply failure. Make
sure that the latch
switch on each
power supply is
enabled. Make
certain that each
connection to the
power source is
secure. This could
be a normal condi-
tion because the
default system
configuration is
nonredundant. The
system will function
normally in a
nonredundant
configuration.
Temperature
sensor
detected a
failure
A temperature probe
on the backplane
board, system board,
or drive carrier in the
specified server has
exceeded its temper-
ature failure range. If
possible, the chassis
number and probe
number are provided.
Check for a fan fail-
ure. If needed,
replace the fan or
fan assembly.
IobIe 3-3. DeII OpenMonoge HlP AIerr Log Messoges (cooliouooj
Messoge Couse Correclive Aclion
3-16 Dell PowerEdge 4300 Systems Service Manual
Temperature
sensor warning
detected
A temperature probe
on the backplane
board, system board,
or drive carrier in the
specified server has
exceeded its temper-
ature warning range.
If possible, the chas-
sis number and
probe number are
provided.
Make sure the fan
thresholds are set in
a reasonable range.
Check for a fan fail-
ure. Make sure the
computer cover is
properly installed.
Voltage sen-
sor detected a
failure
A failure has
occurred with the
system power supply
or voltage probe(s)
on the system board.
If possible, the chas-
sis number and
probe number are
provided.
Check the power
supply and back-
plane board
connections.
Voltage sen-
sor warning
detected
The voltage probe on
the backplane board,
system board, or
power supply for the
specified server has
exceeded its warn-
ing range. If possible,
the chassis number
and probe number
are provided.
Make sure the user-
settable voltage
thresholds are set
correctly. If the prob-
lem persists, check
the power supply
and backplane board
connections.
IobIe 3-3. DeII OpenMonoge HlP AIerr Log Messoges (cooliouooj
Messoge Couse Correclive Aclion
Codes and Messages 3-17
5C5l Hord-Dsk Drve lndcoror Codes
Three indicator lights in each SCSI hard-disk drive carrier provide information
on the status of the SCSI hard-disk drives (see Figure 3-1). The SCSI backplane
firmware controls the drive online and drive failure indicators.
Fgure 3-1. Hord-Dsk Drve lndcorors
Table 3-4 lists the drive indicator patterns established by the SCSI backplane
firmware. Different patterns are displayed as drive events occur in the system.
For example, in the event of a hard-disk drive failure, the drive failed pattern
appears. After the drive is selected for removal, the drive being prepared for
removal pattern appears, followed by the drive ready for insertion or removal
pattern. After the replacement drive is installed, the drive being prepared for
operation pattern appears, followed by the drive online pattern.
NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host
adapter card installed, you will see only the drive online and drive bay empty
indicator patterns.
hard-disk drive
activity indicator
hard-disk drive
online indicator
hard-disk drive
failure indicator
3-18 Dell PowerEdge 4300 Systems Service Manual
IobIe 3-4. 5C5l Hord-Dsk Drve lndcoror Porrerns
Condilion lndicolor Pollern
Identify drive All three drive status indicators blink
simultaneously.
Drive being prepared for
removal
The three drive status indicators flash
sequentially.
Drive ready for insertion or
removal
All three drive status indicators are off.
Drive being prepared for
operation
The drive online indicator is on. The drive
activity light may flash briefly.
Drive bay empty All three drive status indicators are off.
Drive predicted failure The drive online indicator is on. The drive
failure indicator blinks on briefly each second.
Drive failed The drive online indicator turns off. The drive
failure indicator blinks off briefly each second.
Drive rebuilding The drive online indicator blinks rapidly.
Drive online The drive online indicator is on.
Removing and Replacing Parts 4-1
C H A P I E R 4
kemovng ond kepIocng Porrs
This chapter provides procedures for removing the components, assemblies,
and subassemblies in the computer. Unless otherwise noted, each procedure
is based on the following assumptions:
You have performed the steps in Precautionary Measures found later in
this chapter.
You have removed the computer cover and/or front bezel as necessary.
You can replace or reinstall a part by performing the removal procedure in
reverse order unless additional information is provided.
WAkNlNG: Ihe power supplies in lhis compuler syslem produce high
volloges ond energy hozords, which con couse bodily horm. Only
lroined service lechnicions ore oulhorized lo remove lhe compuler
cover ond occess ony ol lhe componenls inside lhe compuler.
kecommended IooIs
The PowerEdge 4300 has been designed for greater manual serviceability.
Removing and replacing hard-disk drives in the external drive bay insert
requires a small flat-blade screwdriver. The remaining procedures do not
require the use of tools.
Also, use a wrist grounding strap as explained in the next section, Pre-
cautionary Measures.
4-2 Dell PowerEdge 4300 Systems Service Manual
Precouronory Meosures
Before you perform any of the procedures in this chapter, take a few moments
to read the following warning for your personal safety and to prevent damage
to the computer system from ESD.
WAkNlNG FOk YOUk PEk5ONAL 5AFEIY AND PkOIECIlON OF IHE
EQUlPMENI
Before you start to work on the computer, perform the following steps in
the sequence listed:
1. Turn off the computer and any attached peripherals.
2. Disconnect the computer and any attached peripherals from their
power sources to reduce the potential for personal injury.
3. Disconnect any communications cables.
4. Wear a wrist grounding strap, and clip it to any unpainted metal sur-
face on the computer chassis.
If a wrist grounding strap is not available, touch any unpainted metal
surface on the back of the computer chassis to discharge any static
charge from your body.
Removing and Replacing Parts 4-3
Compurer Cover
Fgure 4-1. Compurer Cover kemovoI
To remove the computer cover, follow these steps:
1. Turn the keylock on the back edge of the cover clockwise to the unlocked
position (see Figure 4-1).
2. Slide the cover a half-inch (about a centimeter) or so toward the back of the
computer, and grasp the top of the cover at both ends.
3. Lift the cover away from the chassis.
To replace the cover, make sure the keylock is in the unlocked position. Fit the
cover over the side rail at the bottom of the chassis and slide it closed.
computer cover
keylock
4-4 Dell PowerEdge 4300 Systems Service Manual
Fronr ezeI
Fgure 4-2. Fronr ezeI kemovoI
To remove the front bezel, follow these steps:
1. Remove the computer cover.
2. With your fingertips, gently pry loose the four tabs along the right edge of
the bezel, and disengage the three clips on the opposite edge from the
chassis (see Figure 4-2).
3. Rotate the bezel to the left to disengage it.
To replace the bezel, align the three clips on the edge of the bezel with the
slots on the chassis and press the bezel into place until the tabs on the oppo-
site edge of the bezel snap into place.
clips (3)
tabs (4)
front bezel
Removing and Replacing Parts 4-5
ConrroI PoneI AssembIy
Fgure 4-3. ConrroI-PoneI AssembIy kemovoI
To remove the control panel assembly, follow these steps:
1. Disconnect the ribbon cable from its connector on the left side of the con-
trol panel assembly (see Figure 4-3).
2. Loosen the thumbscrew securing the control panel assembly to the front
of the chassis.
3. Slide the control panel assembly to the right (or up if system is in rack-
mount position) to disengage the assembly from the chassis hooks.
NOTE: The ribbon cable that attaches to the control panel assembly connects
to the PLANAR connector on the SCSI backplane and then continues on to the
BACKPLANE connector on the system board.
ribbon cable
thumbscrew
control panel
4-6 Dell PowerEdge 4300 Systems Service Manual
Drves
Figure 4-4 shows an example of drive hardware that can be installed in the
computer. Refer to this figure when you perform any of the procedures in the
following subsections.
Fgure 4-4. Drve Hordwore
diskette-drive interface
connector (FLOPPY)
Ultra/Narrow SCSI
host adapter connector
(SECONDARY SCSI)
SCSI CD-ROM
drive
diskette drive
DC power cable
diskette-drive interface cable
Ultra/Narrow
SCSI cable
Removing and Replacing Parts 4-7
FxrernoIIy AccessbIe Drves
The chassis provides three bays for 5.25-inch externally accessible drives and a
bay dedicated to a 3.5-inch diskette drive.
Ftool-Fooo| losotls
Fgure 4-5. Fronr-PoneI lnserrs
To remove the front-panel insert that covers an unused bay (see Figure 4-5),
first remove the front bezel. Then, facing the inside of the front bezel, press
one of the securing tabs (located at each end of the bezel) while pressing
against the center of the insert until it springs free from the bezel.
To replace a front-panel insert, from inside the chassis place the insert into the
bay opening and press it into place until the tabs on each end of the insert
snap into the latches on the inside of the bezel.
C|oso-Cul Fooo|s
Metal close-out panels that fit into the drive-bay openings in the chassis pro-
vide extra EMI shielding if you are not using the plastic front-panel inserts. The
close-out panel for a 1.6-inch bay has a raised lip at the bottom that overlaps
the top of a panel beneath it, if any. Because of the overlap, if two or more
1.6-inch close-out panels are installed, you must remove them from the top
down. The close-out panel for the 1-inch diskette-drive bay (the top bay in
either chassis orientation) is narrower and has no overlap lip.
front-panel
inserts
4-8 Dell PowerEdge 4300 Systems Service Manual
To remove a close-out panel, pry the bottom of the panel outward at the center
until you can unhook a securing tab at one end and work out the other end.
When installing close-out panels, install 1.6-inch panels from the bottom up.
Make sure the overlap lip is at the bottom and projecting toward you. Insert the
tab on one side of the panel into the appropriate slot in the drive cage, bow the
panel slightly, and fit the second tab into the slot in the other side of the cage.
Make sure the sides of the panel fit flush against the sides of the drive cage.
kootiooliog lno Exlotoo| Dtivo Cogo
To accommodate a change in computer orientation (for example, from an
upright to a rack configuration), you can reconfigure the external drive bays to
remain horizontal as follows:
1. Remove the front-panel inserts from the front bezel.
2. Reposition the plastic frame surrounding the drive opening in the front
bezel:
a. Facing the inside of the front bezel, press against the center of the
frame with your thumbs until the frame bows sufficiently to loosen the
tabs on the sides of the insert. Pull the frame out of the bezel.
b. Rotate the frame 90 degrees to match the new orientation of the
drives.
c. Replace the frame in the front bezel and carefully press it into place.
3. Reinstall the front-panel inserts to match the new drive orientation.
4. Remove the computer cover and slide the system board tray out to the ser-
vice position.
5. Remove the external drives from the drive bays (noting all cable connec-
tions); remove any metal inserts covering empty drive bays.
6. Reinstall the external drives to match the new system orientation, and
reconnect cables as appropriate.
7. Close the system board tray.
8. Replace the front bezel and computer cover.
Removing and Replacing Parts 4-9
5.25- ooo 3.5-locn Dtivos
Fgure 4-. FxrernoIIy AccessbIe Drve kemovoI
To remove a 3.5-inch or 5.25-inch drive assembly from one of the externally
accessible drive bays, follow these steps:
1. Press the two drive release tabs toward the center of the drive, and slide
the drive out the front of the bay (see Figure 4-6).
2. Disconnect the DC power cable and the interface cable from the back of
the drive.
Be sure to record the power connector number and the location of the
interface cable connector.
drive release tabs (2)
4-10 Dell PowerEdge 4300 Systems Service Manual
3. Remove the drive-mounting rails from the drive (see Figure 4-7).
Fgure 4-7. Drve-Mounrng koI kemovoI (FxompIe)
4. If the drive is a SCSI drive, record the setting of the SCSI address jumpers
and SCSI bus termination jumper.
5. If the drive is a SCSI drive, remove the 50-pin-to-68-pin adapter from the
SCSI connector on the back of the drive (if present).
Some drives use a 50-pin-to-68-pin adapter between the SCSI cable and
the drive connector. Check the back of the drive for an adapter; if one is
present, remove it and retain it for use on the new drive.
NOTES: When you install a drive, install the drive rails and slide the drive into
its bay until the rails snap securely into place.
When you reinstall a SCSI drive, set the SCSI address jumpers and the SCSI
bus termination jumpers to the settings you recorded when you removed the
drive.
drive release tabs (2)
drive-mounting rails (2)
screws (4)
drive-mounting rails (2)
screws (6)
drive release tabs (2)
Removing and Replacing Parts 4-11
Hord-Dsk Drves n FxrernoI oy
Fgure 4-8. Hord-Dsk Drves n FxrernoI oy
Two SCSI hard-disk drives can be installed in the external bay using the exter-
nal drive-bay insert (see Figure 4-8). Drives mate to a small backplane board on
the back of the insert; from there, they can be connected via a two-device rib-
bon cable either to a RAID controller or to the Ultra2/LVD SCSI connector on
the system board.
CAUIlON: Hol-pluggoble drive inslollolion ond removol is nor sup-
porled lor hord-disk drives inslolled in lhe exlernol drive boy.
kemoving o drive while lhe syslem is lurned on will resull in o loss
ol dolo.
Remove a SCSI hard-disk drive from the external drive bay as follows:
1. Press inward on the two release tabs on the drive bay insert, and pull the
insert about one inch out of the external bay.
2. Use a flat-blade screwdriver to remove the screw that secures the locking
bar on the front of the insert, and remove the locking bar.
3. Open the drive carrier handle to release the carrier, and slide the carrier
toward you and out of the insert.
When installing a drive in the insert, slide the drive in with the handle open
until it stops, and then push the handle closed and slide the drive in the rest of
the way. Replace the locking bar before installing the insert into the chassis.
If you are not replacing the drive, install a metal close-out panel on the front of
the external bay or a front-panel insert on the front bezel.
drive in drive carrier
drive-carrier
locking bar
drive carrier handle
external drive-bay insert
release tabs (2)
flat-head
screw
4-12 Dell PowerEdge 4300 Systems Service Manual
Hord-Dsk Drves
Fgure 4-9. Hord-Dsk Drve kemovoI
Remove a SCSI hard-disk drive from an internal drive bay as follows.
CAUIlON: Hol-pluggoble drive inslollolion ond removol is nor
supporled lor syslems wrhour o Dell PowerEdge Expondoble kAlD Conlrol-
ler hosl odopler cord. kemoving o drive wilhoul lurning lhe syslem oll in
lhis siluolion will resull in o loss ol dolo.
1. If the system does not have a PowerEdge Expandable RAID Controller card
installed, shut down the system and go to step 3.
2. For systems with a PowerEdge Expandable RAID Controller card, refer to
the RAID controller documentation for information on preparing the drive
for removal. When the drive has been powered down, wait until the drive
status indicators adjacent to the drive bay signal that the drive may be
removed safely.
If the drive has been online, the drive status indicators flash sequentially as
the drive is powered down. When all indicators are turned off, the drive is
ready for removal.
3. Unlock the hard-disk drive keylock (see Figure 4-9).
4. Squeeze the open side of the drive carrier handle to release it, open the
handle, and slide the carrier toward you until it is free of the drive bay.
drive carrier
drive-carrier
handle
hard-disk drive
keylock
Removing and Replacing Parts 4-13
5. Remove the drive from its carrier by removing the four screws (two on
each side) that secure it in the carrier.
Before installing a new drive, set all jumpers and remove termination from the
drive. When installing the drive, raise the carrier handle until it latches to
ensure that the drive is fully seated in the backplane board.
4-14 Dell PowerEdge 4300 Systems Service Manual
5C5l ockpIone oord
Fgure 4-10. 5C5l ockpIone oord kemovoI
To remove a SCSI backplane board, follow these steps:
1. Slide the system board tray out to the service position.
See Accessing the Interior of the System in Chapter 1 for instructions.
2. Remove the hard-disk drives.
3. Disconnect all cables from the SCSI backplane board, noting where the
cables are connected.
4. Loosen the thumbscrew on the backplane board (see Figure 4-10).
5. Slide the backplane board away from the power-supply paralleling board
(PSPB) about a quarter inch, and lift it off the L-shaped mounting tabs on
the hard-disk drive cage.
thumbscrew
SCSI backplane board
Removing and Replacing Parts 4-15
CAUIlON: ll you remove power lrom lhe 5C5l bockplone boord
(eilher by removing lhe power coble or during replocemenl ol lhe
syslem boord bollery}, you moy need lo rellosh lhe syslem's
lirmwore.
Ihe originol lirmwore on lhe 5C5l bockplone is slored in EEPkOM.
However, il lhe 5C5l bockplone lirmwore is ever updoled, lhe updole
is slored in vololile kAM. ll power is removed lrom on updoled bock-
plone boord, lhe updole is losl ond lhe boord reverls lo ils originol
lirmwore in EEPkOM.
ll ol syslem slorlup you receive lhe messoge Warning: Firmware is
out-of-date, please update... , Dell recommends lhol you
rellosh oII syslem lirmwore lrom lhe DeII 5erver Asssronr CD.

4-16 Dell PowerEdge 4300 Systems Service Manual
5ysrem Power 5uppIy
Fgure 4-11. Power 5uppIy kemovoI
WAkNlNG: For syslems wilh nonredundonl power supplies, lurn oll
power lo lhe syslem belore removing lhe syslem power supplies.
To remove a power supply, follow these steps:
1. Disconnect the AC power cable from the electrical outlet, and then dis-
connect the other end of the cable from the power supply.
2. Press the locking bar in the power supply handle to the left (or up if the sys-
tem is in the rack-mount position) until the latch disengages from the
chassis (see Figure 4-11).
3. Rotate the handle outward (forcing the power supply partially out of its bay)
and pull the power supply the rest of the way out by the handle.
When installing a power supply, make sure the handle is all the way out (at a
right angle to the back of the power supply). Slide the power supply almost all
the way into its bay, letting it extend out about a quarter of an inch. Rotate the
handle back toward the power supply while fitting the two legs of the handle
into the cutouts in the chassis wall and, at the same time, pressing the power
supply the rest of the way into the bay. Then push the locking bar to the right
(or down if the system is in the rack-mount position) until the latch snaps into
place, securing the power supply.
CAUIlON: Ihe power supply will nol operole unless lhe hondle is
snopped oll lhe woy inlo lhe locked posilion.
cutouts (2)
handle
locking bar
latch
legs (2)
Removing and Replacing Parts 4-17
5ysrem Power 5uppIy ond P5P 0pgrode
Fgure 4-12. Power CobIe Connecrons ~ 5ngIe Power 5uppIy
WAkNlNG: For syslems wilh nonredundonl power supplies, lurn oll
power lo lhe syslem belore removing lhe syslem power supplies.
If you have a single power-supply configuration (when available as an option)
for your Dell PowerEdge 4300 system, follow these steps to upgrade a com-
puter with a PSPB and additional power supplies:
1. Remove the power supply.
2. Slide the system board tray out of the chassis to the service position.
See Accessing the Interior of the System in Chapter 1 for instructions.
3. Disconnect the power cable harness from the POWER connector on the
SCSI backplane board, from the PWR1 and PWR2 connectors on the sys-
tem board, and from the diskette drive and other drives in the external
drive bay (see Figure 4-12).
When disconnecting the cables from the SCSI backplane board and the
system board, press the plastic latch on one side of the connector to
release it.
power cables to
external drives (2)
system-board power
cable connector (PWR1)
SCSI backplane-board
power cable connector (POWER)
system-board power
cable connector (PWR2)
4-18 Dell PowerEdge 4300 Systems Service Manual
4. Remove the screw securing the PSPB tray to the chassis (see Figure 4-13).
Fgure 4-13. P5P Iroy Locoron n rhe 5ysrem Chosss
5. Remove the PSPB tray from the chassis.
If necessary, temporarily disconnect the SCSI interface cables from the
system board to allow removal of the tray.
6. Remove the power cable harness from the PSPB tray by compressing the
two retention tabs on both of the connector-mounting posts.
7. Install the three Y-cables in the PSPB tray.
To install a cable, insert the connector through the opening in the PSPB
tray until the retention tabs on the mounting posts lock the connector into
place.
8. Install the PSPB on the PSPB tray as follows (see Figure 4-14):
a. While holding the PSPB by its edges, position the PSPB so that the
tabs on the PSPB tray fit through the corresponding slots in the PSPB.
b. Slide the PSPB toward the front of the tray a quarter of an inch (about
one centimeter).
c. Secure the PSPB by tightening the captive screw.
PSPB tray
screw
Removing and Replacing Parts 4-19
Fgure 4-14. P5P lnsroIIoron on rhe P5P Iroy
9. Connect the three Y-cables to the corresponding three pairs of connectors
on the PSPB.
10. Reinstall the PSPB tray in the chassis.
Secure the tray with the screw you removed in step 4.
PSPB
PSPB tray
captive screw
4-20 Dell PowerEdge 4300 Systems Service Manual
11. Attach the four-conductor power cable to the external-drive power cable
connector (labeled FD) on the PSPB (see Figure 1-7), and to the drives in
the external drive bays (see Figure 4-15).
Fgure 4-15. Power CobIe Connecrons ~ MuIrpIe Power 5uppIes
12. Attach the nine-conductor power cable labeled HDBP to the SCSI
backplane-board power cable connector (HD_B/P) on the PSPB and to the
power connector (POWER) on the SCSI backplane board (see Figure 1-7
and Figure 4-15).
13. Attach the system-board power cable connectors labeled PWR1 and
PWR2 to the corresponding connectors on the PSPB and system board
(see Figure 1-7 and Figure 4-15).
14. If you disconnected any SCSI interface cables in step 5, connect those
cables to the system board.
15. Slide the system board tray back into the chassis.
16. Reinstall the primary power supply.
17. Install the additional power supply or supplies.
power cables
to external drives
system-board power
cable connector (PWR1)
power cable
connector (POWER)
system-board power
cable connector (PWR2)
SCSI backplane-board
power cable connector
(HD_B/P)
Removing and Replacing Parts 4-21
Power-5uppIy PoroIIeIng oord
Fgure 4-1. Power-5uppIy PoroIIeIng oord kemovo I
Remove the PSPB as follows:
1. Slide the system board tray out to the service position.
See Accessing the Interior of the System in Chapter 1 for instructions.
2. Disconnect all power harnesses and cables from the PSPB.
3. Loosen the captive screw securing the PSPB to the chassis wall
(see Figure 4-16).
4. Slide the PSPB toward the power supplies about a quarter of an inch until it
disengages from the hooked tabs in the chassis wall, and lift it out.
When installing a replacement PSPB, position the PSPB against the chassis
wall so that the tabs on the chassis wall fit through the corresponding slots in
the PSPB, slide the PSPB toward the front of the chassis until it is firmly
engaged in the tabs, and tighten the screw.
When replacing the power harnesses and cables, refer to PSPB and System
Power Supplies in Chapter 1 for cable routing information.
PSPB
screw
4-22 Dell PowerEdge 4300 Systems Service Manual
5ysrem CooIng Fons
Fgure 4-17. 5ysrem CooIng Fons
Five cooling fans are installed in the Dell PowerEdge 4300 chassis. The drive
fan assembly consists of three fans mounted in a carrier above the hard-disk
drive enclosure; the system-board fan assembly consists of two fans mounted
in a carrier on the inner wall of the system board tray (see Figure 4-17). The
drive fan assembly is hot-pluggable and must be replaced as a unit. The sys-
tem board fans are individually hot-pluggable.
hard-disk drive fan
assembly
system board fans (2)
Removing and Replacing Parts 4-23
Ihree-Fon AssembIy
Fgure 4-18. Ihree-Fon AssembIy kemovoI
The drive fan assembly is hot-pluggable and can be quickly replaced while the
system is running.
WAkNlNG: ll replocing lhis ossembly while lhe syslem is running,
moke sure you hove lhe new ossembly hondy, ond perlorm lhe pro-
cedure quickly lo ovoid overheoling lhe drives.
Follow these steps to remove a drive fan assembly:
1. If replacing the drive fan assembly while the system is running, have the
new fan assembly ready.
2. Lift up on the release latch on the back of the three-fan assembly (see Fig-
ure 4-18) and slide the assembly out of the system.
3. Slide the replacement assembly into the system, making sure that the
electrical connector is fully seated.
The cooling fans should be operating.
cooling fans (3)
release
latch
fan assembly
connector
4-24 Dell PowerEdge 4300 Systems Service Manual
Foo Fowot-Co5|o 8uoo|o
NOTE: This is not a hot-pluggable procedure.
To remove the power cable bundle that mates to the bottom of the drive fan
assembly, follow these steps:
1. Remove the drive fan assembly.
2. Squeeze the ends of the power-cable bundle connector while pulling the
cable (from the connector) out from under the metal support bracket.
3. Disconnect the other end of the cable from the FAN connector on the SCSI
backplane.
Dtivo Foo
Fgure 4-19. Drve Fon kemovoI
NOTE: This is not a hot-pluggable procedure.
To replace a faulty fan in a drive fan assembly before storing the assembly for
future use, follow these steps:
1. Remove the faulty fan from the fan carrier by releasing the two retention
tabs that secure the fan in the carrier (see Figure 4-19) and working the fan
out of the carrier.
2. Remove the fans power cable from the carriers power harness bundle.
3. Use the push fasteners that came with the new fan to install the metal fin-
ger guard on the fan. Install the guard so that the fans airflow arrow points
toward the guard.
4. Connect the new fans cable to the carriers power harness bundle.
5. Insert the new fan into the carrier under the two retention tabs.
retention tabs (2)
Removing and Replacing Parts 4-25
5ysrem oord Fons
Fgure 4-20. 5ysrem-oord Fon kemovoI
The system board fans are hot-pluggable and can be quickly replaced while the
system is running.
WAkNlNG: ll replocing lhis ossembly while lhe syslem is running,
moke sure you hove lhe new lon ossembled ond hondy, ond perlorm
lhe procedure quickly lo ovoid overheoling lhe microprocessor(s}.
1. Assemble the new fan.
Use the push fasteners that came with the new fan to install the finger
guard on the fan. Install the guard so that the fans airflow arrow points
away from the guard.
2. Slide the system board tray out to the service position.
See Accessing the Interior of the System in Chapter 1 for instructions.
3. On the fan to be replaced, disconnect the cable from the extension cable
attached to the appropriate fan connector (FAN1 or FAN2) on the system
board.
4. Pull outward on the fan-retention tabs to disengage the fan (see Fig-
ure 4-20).
To install the new fan, slide the fan into the fan housing, align the holes in the
corners of the fan with the studs in the housing, and snap the fan into place.
Connect the fan to the appropriate extension cable.

retention tabs (2)
4-26 Dell PowerEdge 4300 Systems Service Manual
5ysrem oord Componenrs
The subsections that follow contain procedures for removing system board
components. Refer to Figure 4-21 for the location of components.
Fgure 4-21. 5ysrem oord Componenrs
video connector (J VGA)
parallel port connector
(PARALLEL)
serial port connectors (2)
(SERIAL1 [top] and
SERIAL2)
keyboard and mouse
connectors (KYBD/MOUSE)
diskette-drive interface
connector (FLOPPY)
secondary
microprocessor
(PROCESSOR 2)
battery connector
(BATTERY)
Ultra/Narrow SCSI
connector (SCSI2)
DIMM sockets
(DIMM_A [right]DIMM_D)
speed and
configuration
jumpers
fan connectors
(FAN1, FAN2)
front of system board
primary microprocessor
(PROCESSOR 1)
ISA connectors
(ISA5 [top] and ISA6)
primary PCI connectors
(PCI1 [top] through PCI4)
power input
connector
(POWER1)
secondary PCI connectors
(PCI5 [top] and PCI6)
Ultra2/LVD SCSI
connector (SCSI1)
chassis-intrusion
switch connector
(INTRUS2)
SCSI backplane board
interface connector
(BACKPLANE)
server management bus
connector (XSMB_IN)
server management bus
connector (XSMB_OUT)
Dell Remote Assistant
Card connector
(SVR_MGT)
hard-disk drive
activity indicator
connector (HLED)
storage-system
server-management
bus connector (SDS_SMB)
power input
connector
(POWER2)
system-board power indicator (STANDBY_LED)
Removing and Replacing Parts 4-27
Fxponson Cords
Fgure 4-22. Fxponson-Cord Access Door
To remove an expansion card, follow these steps:
1. Unlock the keylock, remove the key, and then turn the keylock to the
access-door release position (see Figure 4-22).
2. Squeeze the dual latches on the expansion-card access door to open the
door, exposing the expansion-card compartment.
3. Record the location of any cables attached to the expansion card you want
to remove, and then disconnect the cables.
CAUIlON: Do nor use o lool lo lorce open lhe releose lob in lhe mid-
dle ol lhe exponsion-cord lolch.
keylock in access-door release
position
latches (2)
4-28 Dell PowerEdge 4300 Systems Service Manual
4. For the card you want to remove, press in and hold the clip on the back of
the computer. At the same time, from inside the computer, press the
curved release tab in the middle of the expansion-card latch toward the
bottom of the card. After the release tab clicks into the latch cutout, rotate
the latch away from the expansion-card bracket (see Figure 4-23).
Fgure 4-23. Fxponson Cord kemovoI
5. Release the inner end of the expansion card by pressing outward on the
latch at the inner corner of the card.
6. Grasp the expansion card by its corners and carefully remove it from the
expansion-card connector.
To install an expansion card, insert the card firmly into its connector and make
sure the securing clips on both ends of the card (when applicable) are in place.
Secure the clip on the back of the computer by pressing firmly inward until the
release lever on the inside clicks into place.
expansion card
release tab
expansion-
card latch
PCI access door
Removing and Replacing Parts 4-29
lnreror 5upporr PoneI
Fgure 4-24. lnreror 5upporr PoneI kemovoI
To access the microprocessors or the memory module, you must remove the
interior support panel as follows:
1. Loosen the thumbscrews on the left side of the panel (see Figure 4-24).
2. Rotate the panel outward slightly, and lift the hinge side of the panel to
clear the tabs from the hinge slot.
screws (2)
support panel
4-30 Dell PowerEdge 4300 Systems Service Manual
DlMMs
Fgure 4-25. DlMM kemovoI
To remove a DIMM, follow these steps:
1. Remove the interior support panel.
2. Press outward on the sockets securing clips until the DIMM is released
from the socket (see Figure 4-25). Then, lift the DIMM away from the
socket.
To replace a DIMM, press outward on the securing clips until they snap open
(see step 1 in Figure 4-26). Align the notches in the DIMM to the crossbars in
the socket, and press down on the outer edges of the DIMM while pulling up
on the securing clips until the clips lock around the ends of the DIMM (see
step 2 in Figure 4-26).
Fgure 4-2. DlMM lnsroIIoron
securing clips
notches
1.
2.
securing clips
Removing and Replacing Parts 4-31
5FC Corrrdge ond Heor 5nk AssembIy
Fgure 4-27. 5FC Corrrdge keIeose Lorches
To remove an SEC cartridge and heat sink assembly, follow these steps.
WAkNlNG: Ihe 5EC corlridge ond heol sink ossembly con gel
exlremely hol during syslem operolions. Be sure lhol il hos hod
sullicienl lime lo cool belore louching il.
WAkNlNG: When hondling lhe 5EC corlridge ond heol sink ossem-
bly, loke core lo ovoid shorp edges on lhe heol sink.
1. On the unit to be removed, press inward on the two SEC cartridge release
latches until they snap into the open position (see Figure 4-27).
release latches (2)
4-32 Dell PowerEdge 4300 Systems Service Manual
2. Remove the two retention pins from the SEC cartridge and heat sink
assembly (see Figure 4-28).

Fgure 4-28. 5FC Corrrdge ond Heor 5nk kemovoI

3. Pull the SEC cartridge straight up out of the connector and guide bracket
assembly (some force may be required).
To replace an SEC cartridge, make sure the cartridge release latches are in the
open position, orient the new SEC cartridge in the guide bracket assembly (as
shown in Figure 4-28) and seat it firmly, and then snap the release latches back
into place. Reinstall the two retention pins.
To install an SEC cartridge where there was none before, you will need to
remove the installed terminator card (see the next subsection, Terminator
Card).
NOTE: Do not attempt to operate the system with the microprocessor set to a
speed other than the specified rating.

SEC cartridge
release latches (2)
heat sink
SEC cartridge
retention pins (2)
guide bracket
assembly
Removing and Replacing Parts 4-33
Iermnoror Cord
Fgure 4-29. Iermnoror Cord kemovoI
To remove a terminator card, follow these steps:
1. Remove the retaining clip from the guide bracket assembly.
Using the thumb and forefinger of each hand, pinch the tabs at each end of
the clip (see Figure 4-29), and then lift the clip straight up.
2. Remove the terminator card.
Hold the card by its edges, and lift the card straight up from the guide
bracket assembly.
terminator
card
guide bracket
assembly
notch
retaining clip
tabs (2)
4-34 Dell PowerEdge 4300 Systems Service Manual
5ysrem orrery
Fgure 4-30. 5ysrem orrery kemovoI
To remove the system battery, follow these steps:
1. Before turning off the system, enter the System Setup program if possible
and make a printed copy of the System Setup screens (see Appendix A).
2. Remove any expansion cards that block access to the battery.
3. Remove the battery (see Figure 4-30) by prying it out of its socket with your
fingers or with a blunt, nonconducting object, such as a plastic screwdriver.
To replace the system battery, orient the new battery with the + facing up.
Insert the battery into its socket and snap it into place. When prompted during
the boot routine, press <Ctrl><Alt><Enter> to enter the System Setup pro-
gram and compare the system configuration information with the copy of the
system configuration settings you made in step 1. Restore any system configuration
information that was lost while the battery was being replaced.
NOTE: As a result of the power loss while replacing the battery, you may lose
portions of the current system firmware. If, after replacing the system battery,
you receive the message Warning: Firmware is out-of-date,
please update..., reflash the system firmware from the Dell Server Assis-
tant CD (if available) or download it from the Dell Web site at www.dell.com.
WAkNlNG
Ihere is o donger ol lhe new bollery exploding il incorreclly
inslolled. keploce lhe bollery only wilh lhe some or equivolenl
lype recommended by lhe monuloclurer. Discord used bolleries
occording lo lhe monuloclurer's inslruclions.
BATTERY socket
battery
Removing and Replacing Parts 4-35
5ysrem oord AssembIy
Fgure 4-31. 5ysrem-oord AssembIy kemovoI
The system board assembly consists of the system board and a mounting
plate. The system board is held to the mounting plate with screws and mount-
ing clips.
To remove the system board assembly, follow these steps:
1. Disconnect all cables from the system board.
Be sure to record where each cable is attached.
2. To remove the system board tray, first release the tray latch at the lower-
back corner of the tray (see Figure 4-31) and pull the tray open to the
service position. Then depress the latch again and pull the tray out of the
chassis.
system
board tray
tray
latch
4-36 Dell PowerEdge 4300 Systems Service Manual
5ysrem oord
Fgure 4-32. 5ysrem oord kemovoI
To remove the system board from the system board tray, perform the following
steps. (If you are replacing the system board, you may want to remove the
expansion cards, memory, processors, and processor guidesand install them
on the replacement system board.)
1. Remove the system board assembly.
2. Note the slot numbers of any expansion cards you are migrating to the
new system board so that you can install them in the same slots on the
new board.
3. Remove the system board components you are migrating to the new sys-
tem board.
4. Loosen the thumbscrew securing the system board to the tray (see
Figure 4-32).
5. Slide the system board to the left as shown in Figure 4-32 (toward the
inner expansion-card guide brackets) about a half inch to clear the chassis
hooks, and remove the board.
If you are replacing the system board, install any components you removed
from the old system board onto the replacement board. To retain the same
system configuration and appropriate resource sharing, install PCI expansion
cards in the same slots they were in on the old system board. Verify that the
jumper settings on the new system board are correct.
thumbscrew
inner card-guide
brackets (6)
Removing and Replacing Parts 4-37
Gude rocker AssembIy
Fgure 4-33. Gude-rocker AssembIy kemovoI
To remove the guide bracket assembly, follow these steps:
1. Remove the system board assembly.
2. Remove any terminator card, if necessary.
3. Remove any SEC cartridge and heat sink assembly, if necessary.
4. Loosen the four captive nuts that secure the guide bracket assembly to the
system board (see Figure 4-33).
5. Lift up the assembly and remove it from the four threaded posts.
guide bracket
assembly
captive nuts (4)
threaded posts (4)
4-38 Dell PowerEdge 4300 Systems Service Manual
System Setup Program A-1
A P P E ND X A
5ysrem 5erup Progrom
This appendix describes the System Setup program, which is used to change
the system configuration information stored in NVRAM on the system board.
For in-depth information, refer to Chapter 4, Using the System Setup Pro-
gram in the Dell PowerEdge 4300 Systems Users Guide.
To enter the System Setup program, follow these steps:
1. Turn on (or reboot) the system.
2. Press <Ctrl><Alt><Enter> immediately after you see the message Press
<Ctrl><Alt><Enter> for System Setup.
If you wait too long, the operating system begins to load into memory, the
message disappears, and you cannot enter the System Setup program. Let
the system complete the load operation; then shut down the system and try
again.
NOTE: To ensure an orderly system shutdown, consult the documentation
that accompanied the operating system.
A-2 Dell PowerEdge 4300 Systems Service Manual
5ysrem 5erup 5creens
Figure A-1 illustrates the System Setup program screens, and Table A-1 briefly
describes each setup option.
Fgure A-1. 5ysrem 5erup 5creens
Integrated Devices
Mouse:
Serial Port 1:
Serial Port 2:
Parallel Port:
Parallel Mode:
Diskette:
Speaker:
Primary SCSI:
Secondary SCSI:
On
Auto
Auto
378h
PS/2
Auto
On
On
On
Level 2 Cache:
System Memory:
Video Memory:
Service Tag:
Asset Tag:
Esc exit change values Alt-B reboot
Diskette Drive B:
Date:Wed Aug 5, 1998
Diskette Drive A:
Not Installed
3.5 inch, 1.44 MB
This category sets the time in
24-hour format (hours:minutes:
seconds) for the internal
clock/calendar.
To change the value in a field,
enter a number or use the left-
or right-arrow key.
Changes take effect immediately.
BIOS Version: XXX
This category sets whether
keyboard-related error
messages are reported at
system startup. Changes
take effect after reboot.
Alt-P next Tab,Shift-Tab change fields
Time:13:17:02
Reserved Memory:
CPU Speed:
Num Lock:
Processor 1:
Processor 2:
Fan Speed:
System Alert:
None
400 MHz
On
A1
A1
Full Speed
Fault
Keyboard Errors:
Boot Sequence:
Scan Sequence:
System Password:
Password Status:
Setup Password:
Report
Diskette First
Slots First (H/L)
Not Enabled
Unlocked
Not Enabled
512 KB Integrated
64 MB ECC SDRAM
2 MB SGRAM
XXXXX
XXXXXXXXXX
Level 2 Cache:
System Memory:
Video Memory:
Service Tag:
Asset Tag:
512 KB Integrated
64 MB ECC SDRAM
2 MB SGRAM
XXXXX
XXXXXXXXXX
Pentium

II Processor400 MHz
Pentium

II Processor400 MHz
,
Dell Computer Corporation (www.dell.com)
Page 2 of 2
System PowerEdge

4300/400 Setup
Esc exit change values Alt-B reboot
BIOS Version: XXX
Alt-P next Tab,Shift-Tab change fields
,
Dell Computer Corporation (www.dell.com)
Page 1 of 2
System PowerEdge

4300/400 Setup
System Setup Program A-3
IobIe A-1. 5ysrem 5erup Oprons
Oplion Funclion
Time Resets time on computers internal clock.
Date Resets date on computers internal calendar.
Diskette Drive A
Diskette Drive B
Identifies type of diskette drives installed.
Tape drives are not reflected.
Reserved Memory Allows a region of system board memory to
be supplied by an expansion card with 15M -
16M or None (default).
CPU Speed Indicates the processor speed at which the
system boots (can toggle to a lower speed).
This option should be used only for trouble-
shooting purposes; otherwise, do not use.
Num Lock On 101- and 102-key keyboards, determines
whether system boots with Num Lock acti-
vated (does not apply to 84-key keyboards).
Processor 1
Processor 2
Displays version or stepping number of the
microprocessor in each processor slot on the
system board.
Fan Speed Sets the fan speed to Full Speed (default) or
Noise Reduced.
System Alert Sets the system LED to flash when a critical
(Fault, the default) or noncritical (Warning)
error threshold is passed.
Keyboard Errors Enables or disables reporting of keyboard
errors during POST.
Boot Sequence Determines whether system boots from dis-
kette (if present) or hard-disk drive.
Scan Sequence Determines the order in which the PCI devices
are scanned by the system.
System Password Displays current status of systems password
security feature. Also used to assign and verify
a new password. The system password is
overridden by the setup password.
Password Status If set to Locked, prevents the system pass-
word from being changed or disabled.
Requires that Setup Password option be set
to Enabled.
Setup Password Restricts access to System Setup program.
The setup password overrides the system
password.
Mouse Enables or disables the built-in PS/2-
compatible mouse port.
A-4 Dell PowerEdge 4300 Systems Service Manual
Serial Port 1
Serial Port 2
Configures systems built-in serial ports. These
options may be set to Auto (default) to
automatically configure a port, to a specific
designation (COM1 [3F8h] or COM3 [3E8h] for
Serial Port 1; COM2 [2F8h] or COM4 [2E8h]
for Serial Port 2), or to Off.
Parallel Port Configures systems built-in parallel port. The
ports I/O address may be set to 378h
(default), 278h, 3BCh, or to Off to disable the
port.
Parallel Mode Controls whether systems built-in parallel port
acts as an AT-compatible (unidirectional) or
PS/2-compatible (bidirectional) port.
Diskette Controls operation of the systems built-in dis-
kette controller.
Speaker Determines whether the built-in speaker is On
(default) or Off.
Primary SCSI
Secondary SCSI
Turns the respective SCSI controllers on or off.
Selecting On (default) enables a controller and
allows scanning of the devices connected to it,
allowing the device with the lowest SCSI ID to
function as a boot device (unless a boot device
connected to an enabled controller higher in
the scan sequence has already been
detected). Selecting Off causes the BIOS to
mask the presence of a controller.
Processor field Displays microprocessor type and speed.
Level 2 Cache Displays size of integrated cache.
System Memory Displays entire amount of installed memory
detected in system, except for memory on
EMS expansion cards.
Video Memory Displays amount of video memory detected.
Service Tag Displays systems five-character service tag
number.
Asset Tag Displays the asset tag number if one is
assigned.
IobIe A-1. 5ysrem 5erup Oprons (cooliouooj
Oplion Funclion
Index 1
lndex

back-panel features, 1-4

battery
removal, 4-34
beep codes
about, 3-1
system, list of, 3-2
bezel
removal, 4-4
boot routine
observing when troubleshooting,
2-3
built-in SCSI host adapters, 1-2, 1-8
C
cables
SCSI, 1-9
CD-ROM drive
location, 1-4, 4-6
removal, 4-9, 4-10
computer
back/right side internal view, 1-5
back-panel features, 1-4
cover removal, 4-3
front-panel indicators, 1-4
orientation, 1-3
technical specifications, 1-20
configuration guidelines
SCSI drives, 1-9
configuration jumpers
descriptions, 1-18
locations, 1-15, 1-17
connectors
DC power, 1-12
locations, 1-15
control panel assembly
removal, 4-5
D
DC power
connectors, 1-12
voltage ranges, 1-10
Dell Diagnostics, running, 2-6
Dell Remote Assistant Card. See
DRAC
DIMMs
about, 1-2
ECC, 1-7
installation, 4-30
removal, 4-30
socket population guidelines, 1-7
diskette drive
location, 1-4, 4-6
DRAC, 1-2
DREQ line assignments
list of, 1-19
drive access indicator, 1-4
2 Dell PowerEdge 4300 Systems Service Manual
drives
See also CD-ROM drive, diskette
drive, SCSI devices
externally accessible drive bays, 1-4
location of, 4-6
SCSI configuration guidelines, 1-9
termination, 1-9
F
ECC, 1-7
expansion cards
about, 1-8
ISA, 1-8
PCI, 1-8
removal, 4-28
slots, 1-8
expansion subsystem, 1-8
external visual inspection, 2-2
externally accessible drive bays, 1-5
externally accessible drives, removal,
4-9, 4-10
F
front bezel
removal, 4-4
front panel
features, 1-4
G
guide-bracket assembly removal,
4-37
H
hard-disk drives, SCSI
carrier removal, 4-12
configurations, 1-8
ID numbers, 1-8
hard-disk drives, SCSI (continued)
indicators, 3-17
insert removal, 4-11
location, 4-6
help, getting, 2-7
l
I/O connections, 1-4
ID numbers for SCSI devices, 1-9
indicators
front panel, 1-4
hard-disk drive, 3-17
interrupt assignments
list of, 1-18
ISA expansion cards
about, 1-8
I
jumpers
descriptions, 1-18
location on system board, 1-17
K
keyboard
connector, 1-4
M
memory
system, 1-7
messages
beep codes, 3-1
SCSI hard-disk drive indicator
codes, 3-17
system, 3-5
microprocessor
about, 1-20
guide bracket assembly, 4-37
Index 3
microprocessor (continued)
removal, 4-31
speeds, 1-1
terminator cartridge, 4-33
upgrade kit, 1-2
mouse
connector location, 1-4
P
parallel port
connector location, 1-4
PCI expansion cards
about, 1-8
Plug and Play ISA expansion cards,
1-8
POST beep codes, 3-1
power indicator, 1-4
power supply
removal, 4-16, 4-17, 4-20
power switch, 1-4
power-supply paralleling board.
See PSPB
precautionary measures, 4-2
PSPB, 1-11, 4-17, 4-21
k
resource conflicts, eliminating, 2-6
5
SCSI backplane board
about, 1-2, 1-8
SCSI configuration guidelines, 1-9
SCSI controller, integrated, 1-8
SCSI devices
ID numbers, 1-9
indicator codes, 3-17
termination, 1-9
SCSI hard-disk drives. See drives,
SCSI devices
SCSI host adapters
integrated Adaptec AIC-7860, 1-2,
1-8
integrated Adaptec AIC-7890, 1-2,
1-8
SEC cartridge and heat sink removal,
4-31
serial ports
connector locations, 1-4
server management features, 1-2
single-edge contact cartridge.
See SEC, 4-31
specifications, technical, 1-20
subsystems, advanced expansion,
1-8
system battery
removal, 4-34
system beep codes
list of, 3-2
system board
assembly, removal, 4-35
component locations, 1-15, 4-26
illustrated, 1-15
jumpers, 1-17
removal, 4-36
system features, 1-1
system memory, 1-7
system messages
list of, 3-5
System Setup program
about, A-1
menus, A-2
I
technical specifications, 1-20
termination
on SCSI devices, 1-9
terminator card removal, 4-33
4 Dell PowerEdge 4300 Systems Service Manual
troubleshooting
boot routine, observing, 2-3
external visual inspection, 2-2
initial user contact, 2-1
internal visual inspection, 2-5
0
user contact, initial, 2-1
V
video
subsystem, 1-2
video connector location, 1-4
video controller, integrated, 1-8
visual inspection
external, 2-2
internal, 2-5