Jonathan Luke Howard

Current Location: Auburn, Alabama W: vinno.co T: 404.557.4232 E: [email protected] Education Auburn University, Auburn, Alabama August 2008 - Present Bachelor of Science in Business Administration Information Systems Management Current Status: Senior Experience LIGHTING DIRECTOR, Student Life June 2012-August 2012 Birmingham, Alabama Responsible for assembling the lighting system in Student Life warehouse in preparation for events; directing riggers, paid stage hands and volunteers in setting up and tearing down of lighting equipment; maintenance and repair of lighting system including console, dimmers and moving lights; operating lighting console for worship services that included drama, speaking and worship. OVERNIGHT AUDITOR, The Hotel at Auburn University June 2011 April 2011 Auburn, Alabama Responsible for all guest interaction overnight as well as receive any phone calls: external or internal. Responsible for auditing guest room rates and maintaining the system. Deal with any issues from the day as well as prepare the system for the next day. Duties include guest interaction, assisting with security, managing overnight process, monthly meetings with team, and developing a system for managing guest duplications. RESIDENT ASSISTANT, Auburn University Housing and Residence Life May 2009 - May 2010 Auburn, Alabama I was responsible for managing a floor of 40 male residents. I also had to document incidents and build community within the on-campus residence halls. Duties included creating activities for residents, being present and around building during my required nights and weekends of each semester, and attending bi-weekly meetings with my superiors. Skills Computer Literacy: PC and Apple Macintosh Systems Software Knowledge: Windows (XP, 7), Mac OSX, Microsoft Office Professional Package (Word, PowerPoint, Excel), Apple iWork (Pages, Keynote, Numbers), Adobe Design Studio (Photoshop, Dreamweaver, Fireworks), Apple Motion Content Management System Knowledge: WordPress, CuteNews Business Systems Knowledge: Typing (approx. 80 wpm), Photocopiers, Fax Machine Safe Zone Certified, 2010 CPR Certified, 2011 Achievements & Involvements Auburn University Athletic Department, Jordan Hare Stadium Sound Engineer First Baptist Church of Opelika, Lighting Designer and Production Volunteer Auburn University Residence Hall Association (AuRHA), President South Atlantic Affiliate of College and University Residence Halls (SAACURH), Webmaster

Brian Macheski (706)580-3824 8032 Adelaide Dr. Columbus, Georgia 31909 [email protected] Education Auburn University, Auburn, Alabama, December 2012 Major: Information Systems Management Minor: Spanish Relevant Experience Columbus Cardiology, Columbus, GA 08/2012 - Present

Maintained EHR system software Maintained computer systems Corrected technical problems with staff

Additional Experience R Lucas Construction and Design 05/2008- 08/2009

Estimated cost of materials Managed projects and staff

Technical Skills MS Office, Powerpoint, Excel, Java, SQL, Python

Denarian McKinnon 715 West Glenn Ave Apt 28 36832 Auburn Al 334-237-3678 [email protected] Summary: " Demonstrated achiever with exceptional knowledge and an outstanding academic background throughout high school and college. " Skilled at learning new concepts quickly, performing well under pressure, and communicating ideas clearly and effectively. " Extensive computer experience and the ability to learn and assist " Enthusiastic, respectful and very likable personality. " Very proficient with information technology, office applications and basic software and hardware troubleshooting techniques Experience: Old Navy Cashier Auburn University Tele-Recruiter Recorded and delivered messages and furnished information. Opelika Alabama August 2010 to Present Auburn Alabama August 2010 to Present

others.

Winn Dixie Auburn Alabama Meat Clerk March 2010 to August 2010 Received, stored and ground meats, cleaned grinder, meat containers and storage room with water hose and broom Thomas Foods Louisville Alabama Cashier/Stock Clerk April 2006 to July 2009 Itemized and totaled customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases. Requisitioned merchandise from supplier based on available space, merchandise based on on hand, customer demand and advertised specials. Education: Auburn University Auburn, Alabama Bachelors of Science in Business Administration December 2013 Bachelors degree in Information Systems Management expected December 2013 August 2010 - February 2011 August 2010 - February 2011 August 2009 - May 2010 August 2009 - May 2010 April 2011 - Present

Affiliations: Public Relations Director of Black Student Union Vice Social Chairman of Harold A. Franklin Society PLUS Minority Program AT&T Minority Engineering Program Social Chairman (Greek Letter Organization)

William Perry
(850)-896-0856
Relevant Skills:

[email protected]

Strong communication skills Proficient with Microsoft Word, Excel, and PowerPoint Moderate PL/SQL database skills Bachelor of Science in Business Administration Degree in Information Systems Management Auburn University, Auburn, AL Auburn University College of Business Bachelor of Science in Business Administration Degree in Accounting Jacksonville University, Jacksonville, FL Davis College of Business

Education:

Graduating December 2012

Graduated May 2011

Related Coursework: Work Experience:

Business Computer Applications Intro to Management Information Systems Business Telecom Management Advanced Programming & Applications Database Management Systems Current Issues In Information Systems For Organizations Security & Information Assurance Captain Andersons Restaurant & Waterfront Market Panama City Beach, FL Cashier Waiter W.D. Bass and Company (Accounting) Panama City, FL Accounting Intern

Summer 2007 Summer 2008-2011

Summer 2012

Accomplishments:

Academic o Florida Bright Futures Scholar o 3.294 Cumulative GPA at Jacksonville University o Pioneer Football League Academic Honor Roll o 3.7 Cumulative GPA at Auburn University Athletic o Florida High School Old Spice Player of the Year (for Leadership) o Jacksonville University Football (3 Year Starter at Linebacker) o 2-time All-Conference Selection (Junior and Senior year) o Jacksonville University Team Captain (Senior year) 4

CWM
Caitlyn Marianne Wiggins
1385 S. Donahue Dr. Apt. 6-101 Auburn, AL 36832 (334)549-7830 [email protected] OBJECTIVE To find employment that is involved in the ever changing world of Information Technology or Information Security. EDUCATION Auburn University Auburn, AL Dec 2012 Information Systems Management Major GPA: 3.32 ACTIVITIES Social Sorority Aug 2008 May 2012 Information Systems Management Honor Society Aug 2012 Dec 2012 AU College Republicans Sorority and Coed Intramurals WORK EXPERIENCE Kohls Montgomery, AL Processing Returns Running a Register Helping customers order merchandise from other stores and the corporate warehouse Organizing returns to go back to the floor Processing damages Providing Customer Service Bed, Bath, & Beyond Opelika, AL Stocked the sales floor with new inventory Up stocked and down stocked new inventory Helped customers find items Helped customers order items off the online store Run the register SKILLS Proficient With: Microsoft Word, Microsoft PowerPoint, Microsoft Excel Knowledgeable In: Java, SQL Certified In: Mac Integration Basics Currently Learning: LINUX, Visible Analyst

Aug 2010 Dec 2012 Aug 2008 Dec 2011

June 2007 Present

Sept 2010 Dec 2010

Project Proposal
Introduction The proposal below is focused on the company Howard Brothers and the inconsistencies with their client management systems.

Company: Howard Brothers

Howard Brothers is a company based out of the northern Atlanta suburbs that is a hardware and commercial lawn equipment retailer. The business is run by brothers John and Doug Howard. The store was originally started by their father in 1972. They are currently working on expanding from a mom and pop store to a large retailer. They specialize in personal service to each of their customers, some that have been shopping with them for over 30 years! Howard Brothers sells commercial lawn equipment to majority of the major lawn care providers in the Greater Atlanta area. They also provide specialized parts to repair the equipment they sell. As well, they provide maintenance and service for the equipment they sell. They also sell hardware such as shovels, rakes, power tools, hand tools, screws, nails, etc.

Proposed Issues to be Fixed: Client Management Howard Brothers has several issues involving client management. Currently there are two separate systems. One for hardware, and one for equipment, however, the hardware system is the one that bills all invoices for the hardware and equipment, as well, it processes all monetary transactions at time of check out. The equipment system is in place for management of inventory and customer history- purchases, repairs, and special programs. They mentioned they had several redundant accounts within their client database. They also mentioned that the accounts between the two systems do not communicate. When they update an account in the first system, they have to physically update it in the second. With the addition of a fourth store within the next year, they are looking for ways to digitally manage all customers across the four stores. Howard Brothers also wants to be able to get feedback about the products and services purchased while still connecting with the customers on a personal level.

Howard Brothers History

Howard's True Value Hardware was a new business adventure that Ed Howard started next to his small town grocery store in Doraville, GA only a short walking distance from his house. Ed had purchased a family grocery store from his in-laws in 1955. In the early 70's, Ed saw profit in selling small hardware items in his grocery store. With the demand for hardware items increasing, Ed built a separate building next door for this small town hardware store in 1972. After graduating college, Ed's sons Doug and John Howard went to work for their dad. The market for hardware had changed and Doug and John saw profit in combining Hardware and Commercial Lawn Equipment. With this new proposal, they built a store a few cities over in Duluth, GA in 1987. A few years later, Ed saw how well his sons were doing with the stores and handed the business down to them. Shortly after this transfer of ownership, John and Doug rebranded the company as Howard Brothers True Value. In 1999 John and Doug decided it was time to expand their service area. They had the opportunity to purchase a lawn equipment store in Oakwood, Georgia. Close to Lake Lanier and several large neighborhoods, this location was perfect for a Howard Brothers Equipment store. Being the first Equipment only store, John and Doug took their brand to this new location and started servicing a wider area of greater Atlanta. In 2004, they built a new store down the road from this location that could house their growing inventory as well as a hardware section. They then moved their business to this new location. Being the largest of the three stores, they were able to build in features that they wanted in their old stores. Large repair areas, a huge warehouse for inventory storage, and a drive thru loading area were only a few of the new features this store had. With the purchase of an old fitness building in fall 2012, Howard Brothers is currently expanding to Alpharetta, GA, another area of Atlanta not serviced by Howard Brothers. This will be the second equipment only store that Howard Brothers owns.

Organizational Chart

Owners (John and Doug)

Sales Mgr (Doug)

Marketing (Andy)

Office/HR Mgr (John)

Hardware Mgr (Cary)

Equipment Mgr (Tim)

Hardware Mgr Duluth (Jason)

Hardware Mgr Oakwood (Mark)

Equipment Mgr Doraville (Jeff)

Equipment Mgr Duluth (Scott)

Equipment Mgr Oakwood (Greg)

Note: All information systems are managed by an outside company.

Stakeholder Description
Stakeholder Name General Public Stakeholder Description The community or the people acting as consumers to Howard Brothers. The general public may be a commercial landscaper, backyard consumer, or any other person interacting with the company in the region. The owners are the people who generally run the company. They are the ones at risk the most by the project because of the money invested into it and how valuable customer accounts and transactions are. Employees of the company are affected because new systems can require new techniques to be learned when it comes to capturing customer information and tracking for feedback. New customer relation systems could also offer new jobs for the company relating to its Information Technology aspect. Howards Brothers has numerous suppliers delivering their hardware and commercial lawn equipment. With better customer relations and sales, inventory would be higher which would result in more orders to the companys suppliers and possibly even adding more as profits increase.

Owners

Workers

Suppliers

Project Charter
Project Objectives
This project will develop new business processes and supporting information system services to support Howard Brothers in their endeavor to connect personally with their clients. It is hoped that by the end of the project their overall personal customer service will be seamlessly integrated into their current Point of Sale (POS) and seamlessly do the majority of the work for Howard Brothers. The scope of the project is hoped to include: 1) Continues to portray a personal touch to the customer, during time of decision, time of purchase, and post purchase. 2) Develop better feedback requests from Howard Brother's customers at time of purchase. 3) Unify customer information between both equipment and hardware sides of the business to reduce duplicate customer records. It is understood that Howard Brothers may have to redesign their business processes to fit the solution.

Project Conception
This project was conceived after several conversations with Howard Brother's Marketing and Communications Manager, Andy Darnell, on their current business processes. With Andy, we discovered several weaknesses in their customer interaction phase that could potential boost loyalty in customers and create a better and more personal experience that Howard Brothers desires for every customer. Their slogan, "Delivering the difference since 1955" is reflective of their desire to be different from big box stores by providing one on one in store service, as well, providing unique products that are hard to find in most chains.

Problem Statement
There are several processes associated with client management that been identified which could modified to improve the Howard Brothers business. There is one system in place for each of the two primary categories of products offered, hardware and equipment. The hardware system provides the invoicing for both hardware and equipment, as well as processes transactions for purchases. The equipment system manages the inventory and a complete history of each customer including repairs, purchases and special programs. The current processes associated with the system do not provide sufficient client management in order to provide intimate customer service, which is important to differentiate from larger competitors. The following problems have been made evident as primary areas of concern: 1. Feedback from the customer is not possible with the current processes in place.
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2. The two sides of the business are unable to communicate with one another, creating possible errors and unnecessary work processes by physically being required to update one set of customer records after the other.

Initial Scope
This project will consist of a new system which will have an impact on the following business functions. 1. Sales and order entry 2. Warehousing 3. Inventory control and procurement 4. Accounts receivable and payable 5. Customer relation management

Project Vision
Project Area Background: Description Howard Brothers is a company based out of the northern Atlanta suburbs that is a hardware and commercial lawn equipment retailer. The business is run by brothers John and Doug Howard. The store was originally started by their father in 1972. They are currently working on expanding from a mom and pop store to a large retailer. Our project information technology solutions for Howards Brothers will include:

Project Vision Statement:

Digitally transfer c-systems purchases to unity for checkout Combined hardware and equipment client systems Remove redundant systems Digitally manage all customers Allow customer records to simultaneously accept changes between accounts. To follow-up with all customers after purchases and receive feedback.

Objective:

To provide Howard Brothers with improved Customer Relation Management.

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Business Constraints
Time Time is a concern for this project because we only have six weeks to successfully complete our research, analysis, and design on the improvements to customer management and interaction. With Howard Brothers being based out of Atlanta and our team residing in Auburn, communication is done via phone and e-mail which leaves room for error or ambiguity that can be easily clarified in a face to face environment. Because of the limited amount of funds, only a certain amount of system redesign can actually be afforded and implemented.

Distance

Money

Technology Constraints
The new system or additions to the existing system must conform to the following information system architecture standards already in place: 1. The architecture of the current hardware database system, Unity. 2. The architecture of the current equipment database system, C-systems. 3. The current messaging architecture is based on Outlook clients (for e-calendar and e-mail) running on a Microsoft Exchange Server. 4. Internet and intranet are both maintained through offsite servers. 5. Internally, all client workstations will run the Windows XP or Windows 7 desktop operating system including the Internet Explorer Web browser.

Project Strategy
All phases of IS development will be subject to the following process strategies: 1. In order to achieve our strategic goal of Level III on the Software Engineering Institutes Capability Maturity Model, the system must be developed in accordance with the FAST (Framework for Advanced Systems Techniques) development processes. Many of the following FAST routes will be considered when looking for development possibilities: (a) Model-Driven Development, (b) Rapid Application Development, (c) Commercial Off-the-Shelf System Integration, or a combination of the three. 2. All models will be developed using the Visible Analyst CASE tool, and an assortment of Microsoft Office programs.
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Project Documentation and Communication

The following guidelines should be used for Project Documentation: 1. Any files should be uploaded to the group SkyDrive in the appropriate file or section for easy access by all members. https://skydrive.live.com/?cid=0009AC5C10AF99BA&group=1#cid=0009AC5C10AF99BA&group=1 2. All Files should be in Times New Roman font and 12pt. The following guidelines should be used for communications: 1. The team will hold weekly meetings on Monday nights and Thursday afternoons with an additional meet time on Sunday nights if needed. 2. Team members should use the e-mail group to communicate so all members can be appraised of any ongoing situation. Communication by phone is also encouraged if there are any questions that need a thorough explanation for an answer.

Project Organization and Staffing Approach

The project was loosely organized in the following way: Team members were assigned specific roles that coincided with the Charter Group reviews of any information to be included in the final project for errors Individual checks on each team member by another member to ensure that nothing was missed in the completion of a section before the final group review

The project was staffed with a team member taking point in the following sections: Organization, Documentation Caitlyn Visible Analyst, Technology Constraints William Background, History, Communication Luke Project Scope Brian Business Constraints Denarian

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**THROW AWAY ** GANTT CHART

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**THROW AWAY ** GANTT CHART

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**THROW AWAY ** GANTT CHART

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Business Requirements Statement

System Improvement Analysis
Information Sources Exploited
To understand Howard Brothers systems we kept an open line of communication with co-owner's Doug and John and his marketing manager Andy. As well as team member Luke Howard who has firsthand experience with the companys systems.

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PIECES Analysis
Performance: A. Throughput Employees must manually input C-systems data directly into Unity. B. Response Time The amount of time it takes an individual employee to manually input relevant information. Information (and Data): A. Outputs 1. Information is difficult to produce 2. Information that is not timely to subsequent use 3. Information not in useful format B. Inputs: Data is captured redundantly C. Stored Data: data stored redundantly Economics: A. Marketing Improved Control (and Security): A. Redundantly stored data is inconsistent in different files or databases Efficiency: A. People, machines, or computers waste time a. Data is redundantly input or copied B. People, machines or computers waste materials and supplies Service: A. The system is not easy to learn B. The system is not coordinated with other systems.

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System Improvement Objectives

ID Brief Statement of Problem 1 C-Systems purchases have to be manually inputted into unity, this process needs to become automated. 2 Multiple databases are used to store information, and they need to be consolidated into one database. 3 Currently there is no feedback requested from customers about their purchase and experience at Howards System Improvement Objective Decrease the amount of employee interaction between C-systems and Unity

Consolidate information being used from multiple databases into a single database.

Request survey from customers via e-mail at time of purchase.

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Use Case Analysis

Use Case Glossary and Diagram
User-Case Name Purchase Equipment Purchase Hardware Customer Information Update Use-Case Description This use case describes a customer requesting to purchase an item. This use case describes a customer requesting to purchase an item. This use case describes an event of a customer submitting changes to his/her profile such as email address, postal address, phone number, company, etc. This use case describes an event of a new customer being added to the customer database. Collecting data such as name, phone, e-mail, billing address, company, etc. This use case describes an event of a customer submitting an order (item is out of stock) This use case describes an event of an order being cancelled. Participating Actors and Roles Customer: Primary business Employee: Primary business Customer: Primary business Employee: Primary business Customer: Primary Business Employee: Primary business

Create Customer

Customer: Primary Business Employee: Primary business

Place Order

Customer: Primary Business Employee: Primary Business Warehouse: External Receiver Customer: Primary Business Employee: Primary business Warehouse: External Receiver

Cancel Order

Post-Purchase Feedback

This use case describes Marketing: Primary business the event of the marketing Customer: Primary business department requesting feedback from customers.

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Logical Data Model *** THROW AWAY

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Logical Data Model and Detailed Requirements

Logical Data Requirements
INSERT C SYSTEMS CUSTOMER: CUSTOMER ID CUSTOMER NAME CUSTOMER PHONE NUMBER CUSTOMER EMAIL CUSTOMER ADDRESS UPDATE C SYSTEMS CUSTOMER CUSTOMER ID CUSTOMER NAME CUSTOMER PHONE NUMBER CUSTOMER EMAIL CUSTOMER ADDRESS DELETE C SYSTEMS CUSTOMER CUSTOMER ID -------------------------INSERT C SYSTEMS INVENTORY INVENTORY ID PRODUCT NAME PRODUCT PRICE PRODUCT SERIAL NUMBER INVENTORY DATE UPDATE C SYSTEMS INVENTORY INVENTORY ID PRODUCT NAME PRODUCT PRICE
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PRODUCT SERIAL NUMBER INVENTORY DATE DELETE C SYSTEMS INVENTORY INVENTORY ID -------------------------INSERT C SYSTEMS PURCHASE PURCHASE ID PURCHASE DATE INVENTORY ID CUSTOMER ID UPDATE C SYSTEMS PURCHASE PURCHASE ID PURCHASE DATE DELETE C SYSTEMS PURCHASE PURCHASE ID -------------------------INSERT UNITY CUSTOMER: CUSTOMER ID CUSTOMER NAME CUSTOMER PHONE NUMBER CUSTOMER EMAIL CUSTOMER ADDRESS CUSTOMER ACCOUNT NUMBER UPDATE UNITY CUSTOMER CUSTOMER ID CUSTOMER NAME CUSTOMER PHONE NUMBER
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CUSTOMER EMAIL CUSTOMER ADDRESS CUSTOMER ACCOUNT NUMBER DELETE UNITY CUSTOMER CUSTOMER ID -------------------------INSERT UNITY INVENTORY INVENTORY ID PRODUCT NAME PRODUCT PRICE INVENTORY DATE UPDATE UNITY INVENTORY INVENTORY ID PRODUCT NAME PRODUCT PRICE INVENTORY DATE DELETE UNITY INVENTORY INVENTORY ID -------------------------INSERT UNITY PURCHASE PURCHASE ID PURCHASE DATE INVENTORY ID CUSTOMER ID UPDATE UNITY PURCHASE PURCHASE ID PURCHASE DATE
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DELETE UNITY PURCHASE PURCHASE ID

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Logical Network Requirements *** THROW AWAY

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System Proposal
Candidate System Analysis
Candidate System Feasibility Analysis Matrix
Characteristics Candidate 1 Candidate 2 Equipment purchases are printed on tickets at the purchase counter to be manually entered into the Unity system Fully supports required business processes for Howard Brothers plus more efficient interaction with customers.

Portion of System Computerized The entire system is computerized. Benefits The integrated interface will provide a single location to interact with the system. Specified by each system developer which is unknown to the client. Develop a working prototype in the Oracle APEX environment. Custom Solution Client/Server Server Keyboard & mouse Database

Servers and Workstations Software Tools Needed Application Software Method of Data Processing Output Devices and Implications Input Devices and Implications Storage Devices and Implications

Same as candidate 1 Use out of box solution Use out of box solution Same as candidate 1 Same as candidate 1 Same as candidate 1 Same as candidate 1

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Alternative Solutions and Feasibility Analysis Matrix

Feasibility Criteria Weight Operational Feasibility Save the employee time from entering redundant data and fully support user required functionality. Fully computerized. Score: 95 Technical Feasibility Fully supports user required functionality, but through manual input, requiring more input time. Score: 85 Candidate 1 Candidate 2

Functionality

40%

Technology

40%

Current staff is trained in both Unity and C-Systems but this new database would require spending time and money either training the employees in database management or hiring an outside company to manage it.

Current staff is trained in both Unity and C-Systems, this new system will only require minimal database knowledge.

Expertise

Training will be done in store for employees in use of Unity and C-Systems, but preferable that the employee be well versed in database management. Score: 88

Same as candidate 1 Score: 95 $80,000 6 years 33990 See Appendix A Score: 85 1 1/2 - 2 Months Score: 98 90.3

Economic Feasibility Cost to develop: Payback period: Net present value: Detailed calculations: Schedule Feasibility

10%

10% Ranking 100%

$140,000 5 years 35619 See Appendix A Score: 95 2 - 3 Months Score: 90 91.7

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Recommendations
Given the information that we have gathered while assessing Howard Brothers current systems and possible solutions for the given issues we have identified, we would recommend that Howard Brothers choose the solution that we have distinguished as Candidate 1. We feel that this option will provide them with a proper database structure that will integrate effectively with both the systems already in place. It will also provide a more time efficient process for in-store customer checkout, as well as post-purchase customer relations. Although we feel that Candidate 2 is also a viable solution for a portion of the issues we have identified, we feel that Candidate 1 will provide a more comprehensive solution. While Candidate 2 will only improve the customer database structure of Howard Brothers, Candidate 1 will improve the customer purchasing process.

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Appendix A

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Appendix B
PIECES Framework

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Appendix C
Candidate Systems Matrix

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Appendix D
Feasibility Matrix

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Appendix E
CRM Software Review

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Set of physical DFD *THROW AWAY*

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SET OF PHYSICAL DFDS *THROW AWAY*

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SET OF PHYSICAL DFDS *THROW AWAY*

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NETWORK ARCHITECTURE DIAGARAM THROW AWAY

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PHYSICAL DATABASE SCHEMA THROW AWAY

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DATA DISTRIBUTION / TECHNOLOGY ASSIGNMENT DIAGRAM THROW AWAY

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Data-to-Process Crud Matrix

Entity Attribute Process Customer Information (Unity) Process Check Out (Unity) R R CR CRU CRU CRU CRU CR CR CR R R R R R R R R R R R R Process Customer Information

C Systems Customer CS Customer ID CS Customer Name CS Customer Phone Number CS Customer Email CS Customer Address C Systems Purchase CS Purchase ID CS Purchase Date C Systems Inventory CS Inventory ID CS Inventory Product Name CS Inventory Product Price CS Inventory Product Serial Number CS Inventory Date Purchase Transfer Purchase Transfer ID Purchase Transfer Date Unity Customer U Customer ID U Customer Name U Customer Phone Number U Customer Email U Customer Address U Customer Account Number Unity Purchase U Purchase ID U Purchase Date Unity Inventory U Inventory ID U Inventory Product Name U Inventory Product Price U Inventory Date

CR CRU CRU CRU CRU CR CR R R R R R

Process Item for Purchase (Unity)

Process Item for Purchase

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Test Data Plan

1.0 Introduction The system test plan will be performed in order to ensure and verify that the quality is to the standard of those in the desired requirements by the client. 1.1 Goals and Objectives The aim of all testing activities will be to exercise the complete integrated functioning of the system and will include: Software functionality User interface Hardware integration

2.0 Test Plan Testing will begin with unit testing to test the separate modules of the system. The systems integration testing will be performed in the store in a sandbox environment through integration testing before performing the final testing stage, validation testing. 3.0 Test Procedure The system testing will take place on a complete integrated system to verify that there arent any bugs present. Once the actual system testing is completed, validation testing will begin to further identify bugs related to the usability the system and ending once the end users have the confidence that the functionality meets their specified requirements after validation. 3.1 Unit Testing In the unit testing we will be testing the separate modules of the system. We will carry out white box testing to test the individual component and will monitor data that is passed through to find any errors. 3.2 Integration Testing In this area of testing we will implement the system at the clients store and after running it, will look for any signs of collision between the systems components and any of those from the clients side. 3.3 Validation Testing In this method of testing we will be working with the client to determine whether the system developed to valid in relation to the clients requirements. All of the system components will be tested together in a black box environment. Test data will be entered in and the results will be compared from what we have derived.

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Data Conversion Plan

Data Conversion Plan The most important factor to successful data conversion/migration is careful planning and effective communication of every detail, and step, of the process. Inventory the system(s) and supporting components to understand what it is that the project team will be working with as they transition the data. Review the data and data types being converted. Its important to understand information such as: o The amount, type, and quality of data o The original and target sources and formats o Any cross-reference complexities Evaluate the experience of the project team to determine their ability to successfully perform the data migration/conversion. It may be necessary to hire additional resources or outsource some, if not all, of the work if the appropriate skill set is not available in-house. Identify the criticality of the data. This may impact the approach taken to convert/migrate the data as well as the amount and type of resources required to successfully perform the effort. Determine if the most appropriate, low risk, approach is to perform the migration in-house or to outsource the effort or a combination of the two. Each option has its own advantages and disadvantages. Some advantages of performing this effort in-house may include control and security of data, schedule and resource flexibility, and possible cost savings. Outsourcing such efforts will cost money but often brings a level of expertise not always available in-house. Outsourcing also allows for internal resources to be allocated towards other efforts and priorities. Determine how the data conversion/migration will be performed. Is there a requirement to run parallel system, will there be a onetime cut-over to the new system, archive the old system or keep it running, etc Analyze the above information as inputs into the conversion/migration process to help determine costs, schedules, software needs, and any required human intervention. Perform a high-level mapping to determine which data elements in the existing system will be converted/migrated to the new system. Decide which data will be transferred, converted, which is redundant, etc. Develop business rules that outline how items will be handled. Items such as blank records, new codes, inappropriate entries, etc. Develop conversion scripts, as needed. Conversion scripts are used for extracting data from the source, transforming the data as needed, and loading the data into the target. Choose the best human and/or software approach to maximize quality and minimize expense.
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 Develop a schedule that maps out exactly how the conversion/migration is expected to happen. Create a specification document that maps out exactly how the converted data will look. Other planning considerations should include items such as communication, education, data normalization, quality assurance, and validation of data accuracy and completeness. Performing Data Conversions Generate a backup of all data prior to any manipulation or migration. This backup represents the system baseline prior to any human and/or software interaction with the system or system data outside of the normal operating processes. If needed, this backup can be used to restore the system. System backups should be taken incrementally while stepping through the process of preparing, moving, and manipulating data. This is done to allow the project team to revert back to any point throughout the process that they identify as correct if for some reason they run into issues during later steps. Extract test data from the legacy system. Normalize the test data. Often one of the main goals of performing a data conversion/migration is to combine multiple data sources into one standardized format. This is referred to as normalizing data. Data is often normalized by structuring database tables logically so that they contain

Information related only to the items within that table and then linking/joining tables appropriately in order to build the functionality desired by the database user. This is done to minimize unnecessary redundancy and increase data efficiencies. Perform a test conversion of a sample of existing data and make adjustments if necessary. Once the project team is confident that the data conversion should go smoothly plan and communicate a date appropriate for the full conversion to take place. It is often most appropriate to perform this during nonbusiness hours, preferably on a Friday evening. This allows a few days of contingency (over the weekend) to resolve any last minute issues or to revert back to the system backup taken just before the conversion/migration began. Normalize the system data. Initiate the data conversion. Validating/Evaluating Data Conversions Validate/reconcile the converted data for accuracy and completeness. Check items such as: o Formatting of data elements o Data completeness o Data accuracy
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 Eliminate duplicate elements. Resolve any issues that may.

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User Manual
Introduction
The purpose of this user manual is to show the employees of Howard Brothers how the prototype that has been developed will work to their advantage and make check out a much smoother process for everyone. This guide will give step by step instructions on how to use the system that will connect C-Systems and Unity.

How to Use the Prototype

The following screen shot shows the home screen that appears when using the connecting system between CSystems and Unity.

From this screen the employees have the option to see the information contained in C-Systems, the information contained in Unity, and the ability to transfer information between the two. There are 6 different functions that can be accessed from the home screen. These functions are separated by 3 different headings. Under the C-Systems Navigation heading the employee can either create a New Customer or add a New Purchase to an existing customer. Under the Unity Heading the employee can either create a New Customer or add a New Purchase to an existing customer. Under the Purchase Transfer Heading it allows the employee to create a New Transfer between the two systems or view Transfers that have occurred in the past.

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C-Systems Navigation

When the employee selects New Purchase in C-Systems it takes them to the screen above where they can select the inventory ID below. This inventory ID is the product that they purchase as seen below.

After selecting inventory ID the employee should select the C-Systems Customer ID to go with what is being purchased.

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After both have been selected, the employee should click create in the upper right hand corner. This will show a green bar that says Process Created and return them to the Home Screen. However, if the user has not already been created when a New Purchase has been entered the employee can choose to click New Customer and it will take them to the New Customer screen. The second option under C-Systems Navigation is to select New Customer. This brings up the screen below and asks for Name, Phone Number, Address, and the optional e-mail address.

After this has been filled out, the employee should click on create in the top right hand corner of the screen. This will take them automatically to the New Purchase screen that was shown above.

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Unity Navigation
The next section on the Home Screen is the Unity Navigation section. This Section of the Home screen allows the employee to create a New Purchase and a New Customer in the Unity System. The following screen shot below shows the screen that would appear when the employee clicked on New Purchase. This requires the Unity Inventory ID of a product and a Unity Customer ID.

If the employee clicks on the drop down arrow next to Unity Inventory ID the following screen will appear, allowing them to choose an actual product(ex: Nails -50ct) or C-Systems purchase.

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Purchase Transfer

The image above shows the screen that the employee will be taken to upon clicking New Transfer. Click on the arrow next to the box labeled Unity Purchase ID, this will give you a list of customer names, select the correct customer. If the customer does not have a Unity Purchase ID then the employee should click Add Customer to Transfer System. After the Unity Purchase ID is selected, look to the bottom of the screen with the list of names, products, and their corresponding C-Systems Inventory Product Serial Number. Find the corresponding name with the correct product and click the blue underlined number to the left of it. This will automatically populate the employees choice into the box labeled C-Systems Purchase ID. Finally, choose Create in the top right hand corner and it will take the user to a list of all created Transfers. Finally, if the user doesnt need to create a transfer, but only wants to make sure that one had been created in the past they can click on View Transfers. This will take them to a list of all previous transfers that have been done by the system.

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Training Plan
I. Introduction This document sets out the training plan for the new system developed for Howard Brothers.

II.

Training Requirements

The general work environment will involve the same number of workstations available at the clients location. The training audience will be the HR manager, the marketing director and remaining support staff.

III.

Training Strategy

Training will take place in a classroom on site at the clients location in a two hour session where the HR manager, the marketing director and support staff have a simulated interaction with the system, emphasizing questions that might arise. Mentoring will also be provided for a week following the completion of the classroom session. IV. Training Materials

Training manuals will be sent to all employees one week before the classroom session in order to develop a familiarity with the new system. During the onsite training session an overhead projector will show the instructors interaction with the system, while all employees follow along on individual laptops. V. Evaluation of the training

Feedback will be asked of all of those who take place in the training session asking whether they found the course useful/enjoyable or not.

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System Conversion Plan

The systems that are currently in place will remain the same. Their structure is maintained by the supplied company and no changes are permitted. We will not be performing any conversion of the current system.

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Support and Maintenance Plan

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Detailed System Methodology Overview and Justification

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