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Quality Management Questionnaire

This survey aims to understand perceptions of quality management at Kaveri Agro Products in Salem. It contains 31 questions on topics like demographics, definitions of quality, importance of quality certification and management systems, hygiene practices, quality improvement programs, importance of processes, customer satisfaction measurement, and perceptions of the company's quality and packaging. The survey collects information on factors like maintenance of hygiene, adherence to quality standards, certifications held, importance of processes, effects of quality programs, packaging quality, and importance of quality management systems.

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87 views5 pages

Quality Management Questionnaire

This survey aims to understand perceptions of quality management at Kaveri Agro Products in Salem. It contains 31 questions on topics like demographics, definitions of quality, importance of quality certification and management systems, hygiene practices, quality improvement programs, importance of processes, customer satisfaction measurement, and perceptions of the company's quality and packaging. The survey collects information on factors like maintenance of hygiene, adherence to quality standards, certifications held, importance of processes, effects of quality programs, packaging quality, and importance of quality management systems.

Uploaded by

amuthaamba
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A STUDY ON QUALITY MANAGEMENT WITH SPECIAL REFERENCES TO KAVERI AGRO PRODUCTS, SALEM. 1. Gender o Male o Female 2.

Age o < 25 yrs o 26-30 yrs o 31-35 yrs o 36-40 yrs o 40yrs 3. Marital status o Married o Unmarried 4. Educational Qualification o SSLC/HSC o ITI o Diploma o Graduation o Post Graduation 5. Total Work Experience o < 1 yrs o 2-4 yrs o 5-7 yrs o 8-10 yrs o >10 yrs 6. In your opinion, which of these words best define quality? o High cost o Satisfactory internal customer( within the organisation) o Satisfactory external customer (outside the organisation) o Appearance o Increased profit o Value for money o Team work o Partnership between organisation and suppliers 7. Would a quality management system be beneficial to your organisation? o Yes o No o Cant say 8. What is your organisation perception of quality? o Elimination of quality o A tool to increase profits o A competitive advantage o Others

9. The company maintains high degree of hygiene and cleanliness at its all Manufacturing sites o Strongly agree o agree o neutral o disagree o strongly disagree 10. the company maintains high degree of hygiene and cleanliness at its all storage units. o Strongly agree o agree o neutral o disagree o strongly disagree 11. All these Plants adhere to strict global quality standards and follow Global Management & ICT controls. o Strongly agree o agree o neutral o disagree o strongly disagree 12. What type quality improvement program do you have? o TQM o ISO 9000 o Quality control 13. Plant carries all the required quality certifications, like HACCP, ISO and Organic for its products o Strongly agree o agree o neutral o disagree o strongly disagree

Please rate the potential for importance within the following processes Sl.no 14. 15. 16. 17. 18. 19. 20. 21. Process Fruit receiving and ripening Fruit washing Pulp extraction and refining Decantation Evaporation Sterilization and aseptic filling Storage Dispatch Very high High Neutral Low Very low

22. After implementation of your quality improvement program, service/product quality has; o Drastically improved o Improved o Remained the same o Decreased o Cant say o Not applicable 23. The company has been serving the Industry with a high quality product in the safest packaging material. o Strongly agree o agree o neutral o disagree o strongly disagree 24. Every hubs have best quality of fruits. o Strongly agree o agree o neutral o disagree o strongly disagree 25. Do quality management system is necessary for every organisation? o Yes o No

o Cant say 26. Do you think quality is important for a agro products? o Yes o No o Cant say 27. Aseptic bags in drums and cans used, are of certified quality and safety which helps maintaining physiological chemical and most importantly, microbiological parameters of the product till the product is opened and used. o Strongly agree o agree o neutral o disagree o strongly disagree 28. How do you measure clients satisfaction? o o o o Questionnaire surveys By the number of complaints Other methods(please specify) Not measured.

29. Company always have customer's appreciation towards QUALITY and SAFETY o Strongly agree o agree o neutral o disagree o strongly disagree 30. How would you rate the customer satisfaction? o Very important o Important o Somewhat important o Most important o Cant say 31. The superior quality product reaches to customer in safest packaging material. o Strongly agree o agree o neutral o disagree

o strongly disagree

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