Staf Handbook

INTRODUCTION.
Welcome to (Name of your busness!" #e $o%e t$at your tme #t$ us s
fun" frendly and ful&lln'.
(Name of busness! $as been o%en for (len't$ of tme n busness! and #as
set u% by (your name!. (any c$an'es $a)e $a%%ened alon' t$e #ay" but
our commtment to *ualty and ser)ce $a)e al#ays remaned t$e same.
We %rde oursel)es on our )alue for money and t$s s #$y our customers
return tme and tme a'an.
Our trann' %ro'ramme s second to none and as a %art of t$e team $ere
at (name of busness! you #ll rece)e all t$e trann' you re*ure to
become an e+cent %rofessonal" because #e bele)e n n)estn' n our
em%loyees.
We %romote a frendly team atmos%$ere and our door s al#ays o%en to
you" #e #ant you to en,oy #orkn' $ere for many years to come and for'e
stron' frends$%s #t$ t$e rest of t$e team.
T$s $andbook s ntended as your terms and condtons of em%loyment
and s$ould be read t$orou'$ly because t contans some m%ortant
nformaton.
-ood luck n your ne# %oston.
Here.s to t$e future.
(/our Name!

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Staf Handbook
WOR5IN- HOURS.
/our $ours and days of #ork #ll be (nsert a'reed $ours and days!.
Due to t$e nature of t$e busness your $ours of #ork may nclude #orkn'
unsocal $ours" ncludn' e)enn's" #eekends and 6ank Holdays. Unless
you $a)e s'ned an o%t out a'reement" and sub,ect to your %ersonal
crcumstances" you may be re*ured to #ork more t$an 78 $ours n any
one #eek" as set out n t$e Workn' Tme Drect)e.
9:/.
/ou #ll be %ad t$e a'reed salary;rate of %ay as s ncluded n your
contract of em%loyment. /ou #ll be %ad on a (nsert day! e)ery
(#eek;mont$! nto your bank or buldn' socety.
If your %ersonal detals c$an'e %lease nform your mmedate su%er)sor
as soon as %ossble.
HO<ID:/S.
/ou are enttled to 01 days $olday eac$ year %lus all normal 6ank Holdays
and 9ublc Holdays. T$e $olday %erod runs from 4
st
:%rl to =4
st
(arc$. :ll
$oldays must be taken before t$s date> ot$er#se you #ll automatcally
lose any $oldays not taken. ?or t$ose %eo%le on a reduced $ours contract
t$s &'ure #ll be reduced on a %ro3rata bass.
/our $oldays #ll be calculated on t$e number of $ours you #ork eac$
#eek" and %ad based on your a)era'e earnn's.
T$e follo#n' days are reco'nsed as 6ank;9ublc $oldays@
(Delete accordn' to your locaton!
An'land B Wales Scotland
Ne# /ear.s Day Ne# /ear.s Day
-ood ?rday -ood ?rday
Aaster (onday Aaster (onday
(ay Day (ay Holday
<ate (ay Culy Holday
:u'ust 6ank Holday October Holday
C$rstmas Day C$rstmas Day
6oDn' Day 6oDn' Day
:6SANCAS ?RO( WOR5.
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S$ould you be unable to come to #ork for #$ate)er reason you must
nform us at your earlest con)enence" #e do $o#e)er re*ure at least one
$our.s notce of your ntended absence so #e can arran'e co)er. W$en
nformn' us of your ntended absence you must nform us of t$e reason
and lkely duraton of t$e absence.
:6SANCAS THROU-H SIC5NASS.
S$ould you be absent from #ork due to llness t$en for ant duraton of
tme u% to one #eek you must com%lete a self3cert&cate" f you are absent
for more t$an one #eek #e re*ure a doctor.s cert&cate to )erfy your
llness and to enable us to make %ayment to you of Statutory Sck 9ay
(SS9!.
SIC5 9:/.
/ou are enttled to Statutory Sck 9ay n accordance #t$ t$e la#. T$e days
*ualfyn' for SS9 are contracted days #$en you #ould normally #ork.
(:TARNIT/ 9:/.
:ny of our female em%loyees #$o are %re'nant #ll $a)e t$er statutory
r'$ts to antenatal care" maternty %ay and maternty lea)e met" accordn'
to t$e le'slaton at t$e tme.
CO(9:N/ 9RO9ART/.
/ou are re*ured to take care of and correctly o%erate all %ro%erty of t$e
com%any. W$ere trann' s re*ured #e #ll %ro)de t$s" you are eD%ected
to $andle all com%any %ro%erty correctly and s$ould you cause loss or
dama'e to com%any %ro%erty t$rou'$ ne'lect or msuse #e #ll take t$e
necessary dsc%lnary acton a'anst you. S$ould you msuse com%any
%ro%erty and t causes $arm to anot$er em%loyee t$e a%%ro%rate
dsc%lnary acton #ll be taken a'anst you also.
D:T: 9ROTACTION.
T$e com%any #ll $old %ersonal nformaton about you t$at #ll nclude
detals suc$ as your name" date of brt$" address" bank detals and your
emer'ency contact detals. :lso #e may $old %ersonal nformaton suc$ as
$ealt$ and sckness nformaton" crmnal records and members$% of trade
unons. T$s nformaton s for t$e use of t$e com%any and %ayroll"
$o#e)er t$s nformaton can be dsclosed to t$e Inland Re)enue"
Am%loyment Ser)ce and t$e 6ene&ts :'ency. We #ll not dsclose your
%ersonal detals to any ot$er or'ansaton #t$out your #rtten consent.
CON?IDANTI:<IT/.
/ou s$ould not dsclose any nformaton re'ardn' t$e com%any at any
tme durn' or after your em%loyment #t$out t$e eD%ress consent of
(your name!.
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HA:<TH B S:?AT/.
It s our res%onsblty to %ro)de (and mantan! you #t$ a safe and secure
and $ealt$y #orkn' en)ronment" t s your res%onsblty to ensure you
al#ays act n a safe and secure manner" as to not cause $arm or llness to
any ot$er %erson #$lst you are on t$e %remses. We #ll %ro)de all
rele)ant trann' and nformaton re'ardn' Healt$ and Safety. It s )tal
t$at you re%ort any $aEard to a member of mana'ement mmedately so
t$at t can be remeded.
AFU:< O99ORTUNITIAS.
We are an e*ual o%%ortuntes em%loyer and #e #ll not dscrmnate
a'anst any %erson. We #ll $re" tran" %romote and ofer ncent)es on
mert and ca%ablty alone.
R:CIS( B 6U<</IN- ST:TA(ANT.
(/our busness name! does not tolerate bullyn' or racsm n any #ay"
s$a%e or form and #e re'ard t$s ty%e of be$a)our as serous msconduct.
NOTICA 9ARIOD.
:fter one mont$.s contnuous ser)ce you are re*ured to nform us of your
ntenton to lea)e our em%loyment no later t$en one #eek before t$e date
of your last s$ft.
S$ould #e re*ure to termnate your em%loyment for reasons ot$er t$an
'ross3msconduct t$en #e #ll ')e you one #eek.s notce durn' your
%robatonary %erod" after t$s #e #ll ')e you t#o #eek.s #rtten notce.
S$ould t$e termnaton of em%loyment be due to 'ross3msconduct t$e
notce %erod #ll not a%%ly.
RATIRA(ANT.
T$e com%ulsory a'e for em%loyees to retre from (your busness name! #ll
be (a'e!. :lt$ou'$ s$ould you #s$ you can contnue to #ork for us"
$o#e)er t$s must be #t$ t$e consent of (your name! and a ne# set of
terms and condtons may a%%ly to your em%loyment" t$ese #ll be
dscussed at t$e tme.
RADUND:NC/.
W$ere e)ery efort #ll be made by (your busness name! to a)od
redundances" #$en t$s s not %ossble #e #ll %ay se)erance %ayments n
lne #t$ t$e statutory 'udelnes n force at t$e tme of termnaton.
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G:RI:TION O? TAR(S B CONDITIONS O? A(9<O/(ANT.
(/our busness name! reser)es t$e r'$t to make reasonable c$an'es to
your terms and condtons of em%loyment. 9rocedures n our %olces may
c$an'e from tme to tme and a notce to all em%loyees #ll ntroduce
t$ese mnor alteratons. :ny c$an'es #e make #ll be deemed acce%table
by (your busness name! to ensure t$e contnued efect)eness of t$e
busness.
UNI?OR(S B :99A:R:NCA.
It s )tal t$at all of our em%loyees are smart and clean #$lst on duty for
t$e le)el of customer care and ser)ce #e %ro)de. We #ll %ro)de you
#t$ a unform" but #e nsst t$s unform s looked after" as any dama'e
caused by ne'l'ence #ll be met by you.
Unform;:%%earance Standard Re*ured
S$rt /our re*ured standard
Trousers;Skrt /our re*ured standard
Har /our re*ured standard
?acal Har /our re*ured standard
(ake3U% /our re*ured standard
S$oes /our re*ured standard
:%ron /our re*ured standard
Name 6ad'e /our re*ured standard
9ersonal Hy'ene /our re*ured standard
:ny ot$er area you #ant to nclude /our re*ured standard
:ny ot$er area you #ant to nclude /our re*ured standard
:ny ot$er area you #ant to nclude /our re*ured standard
SACURIT/.
In order to mantan a secure en)ronment #e reser)e t$e r'$t to ask any
em%loyee to submt to a searc$ of t$er outer clot$n'" ba's or %urses or
motor )e$cle" n t$e %resence of a #tness of t$er c$oce. Refusal to co3
o%erate #ll be deemed by (your busness name!" as an act of
nsubordnaton and t$e a%%ro%rate dsc%lnary acton #ll be taken.
:CCIDANT RA9ORTIN-.
It s your res%onsblty to ensure any ncdent or accdent ($o#e)er
ns'n&cant or small! s recorded n t$e accdent book.
:<COHO< B DRU-S.
We do not tolerate t$e use of" sale or su%%ly or %ossesson of your o#n
alco$ol or lle'al dru's #$lst you are on duty.
:ny nstance of t$s #ll be treated as -ross3(sconduct.
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TR:ININ-.
It s our %olcy to %ro)de you #t$ all t$e rele)ant trann' and nformaton
you re*ure to full &ll your tasks efect)ely.
We are dedcated to de)elo%n' our em%loyees as best #e can. /ou are
re*ured to attend all trann' sessons and meetn's and s$ould t$s be
outsde your normal contracted $ours of #ork t$en you #ll et$er rece)e
tme of n leu or addtonal %ayment.
S$ould your %ersonal crcumstances %re)ent you from attendn' trann'
sessons %lease nform us at your earlest con)enence and #e #ll
endea)our to arran'e a se%arate sesson for you.
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DISCI9<IN:R/ B -RIAG:NCA 9ROCADURAS.
T$e dsc%lnary %rocedure may be entered nto at any sta'e de%endn'
u%on t$e serousness of t$e msconduct or be$a)our.
ADam%les of actons t$at can be deemed a%%ro%rate for dsc%lnary acton
ben' taken a'anst you are outlned belo#" alt$ou'$ t$s lst s not
de&nt)e" t s merely for llustraton %ur%oses.
T$e mana'ement reser)e t$e r'$t to decde u%on t$e a%%ro%rate acton
to take for any form of msconduct as and #$en t occurs.
Contents of #arnn's.
:ny #arnn' re'ardless of scale #ll contan t$e follo#n'@
4. T$e reason for t$e #arnn'.
0. T$e acton re*ured for m%ro)ement;remedy.
=. T$e tmescale re*ured for m%ro)ement;remedy.
7. T$e conse*uences of furt$er ofences.
H. T$e r'$t to a%%eal.
Gerbal Warnn's.
T$ese #ll be ssued for mnor &rst ofences;faults" #t$ a )e# of a'reen'
on an a%%ro%rate course of acton for m%ro)ement. /ou may be
accom%aned by t$e #tness of your c$oce at t$s $earn'.
ADam%les of t$e ofences;ncdents mertn' a )erbal #arnn' are@
9oor attendance.
9oor #ork %erformance.
9oor tme kee%n'.
9oor a%%earance.
Gerbal #arnn's #ll be ke%t n your %ersonal &le for a %erod of I mont$s"
sub,ect to m%ro)ement" after #$c$ t$ey #ll be re'arded as s%ent.
4
st
Wrtten Warnn's.
T$ese #ll be ssued f furt$er ofences are carred out or for contnued
faults. T$e &rst #rtten #arnn' #ll be ssued after a dsc%lnary $earn'"
and you can $a)e a #tness of your c$oce accom%any you at t$s $earn'
also.
ADam%les of t$e ofences;ncdents mertn' a 4
st
#rtten #arnn' are@
Contnued %oor attendance;#ork %erformance;a%%earance B tme
kee%n'.
:ny ncdent consdered too serous for a )erbal #arnn'" suc$ as
dama'e to com%any %ro%erty" nsubordnaton" unaut$orsed
absences.
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4
st
Wrtten Warnn's #ll be ke%t n your %ersonal &les for a %erod of I
mont$s" sub,ect to m%ro)ement" after #$c$ t$ey #ll be re'arded as
s%ent.
?nal Wrtten Warnn's.
T$ese #ll be ssued f furt$er ofences are carred out or for contnued
faults. T$e &nal #rtten #arnn' #ll be ssued after a dsc%lnary $earn'"
and you can $a)e a #tness of your c$oce accom%any you at t$s $earn'
also.
ADam%les of t$e ofences;ncdents mertn' a &nal #rtten #arnn' are@
Contnued or eDcess)e %oor attendance;#ork
%erformance;a%%earance B tme kee%n'.
:ny ncdent deemed to be a serous &rst ofence" #$c$ falls s$ort
of ben' classed as 'ross msconduct.
?nal Wrtten Warnn's #ll be ke%t n your %ersonal &les for a %erod of 40
mont$s" sub,ect to m%ro)ement" after #$c$ t$ey #ll be re'arded as
s%ent.
-ross (sconduct.
If an em%loyee s found 'ulty of an ofence #$c$ s deemed as 'ross
msconduct t$en t$e mana'ement #ll $a)e to decde on t$e a%%ro%rate
course of acton" n most cases t$s #ll be termnaton of t$e em%loyment
follo#n' an n)est'aton" all em%loyees sub,ect to an n)est'aton #ll be
sus%ended on full %ay.
ADam%les of ofences t$at are classed as 'ross msconduct are@
T$eft of com%any %ro%erty.
?raud.
Serous nsubordnaton.
Andan'ern' t$e safety of anot$er em%loyee.
9$yscal )olence.
6en' under t$e nJuence of drnk or dru's #$lst on duty.
Serous ne'l'ence" #$c$ causes t$e loss" t$eft or dama'e to com%any
%ro%erty.
Serous breac$ of $ealt$ and safety re'ulatons.
:rson.
6ullyn'" $arassment or dscrmnaton of collea'ues;customers.
Dsmssal.
W$ere t$ere $as been contnued msconduct or falure to m%ro)e on %oor
%erformance;a%%earance;attendance and t$e dsc%lnary %rocedure $as
been follo#ed" #t$ rele)ant #arnn's ben' ')en u% to &nal #rtten
#arnn' t$en you #ll be dsmssed follo#n' a dsc%lnary $earn'. /ou
are %ermtted to $a)e a #tness of your c$oce accom%any you to t$s
$earn'.
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:%%eals.
/ou $a)e t$e r'$t to a%%eal a'anst any dsc%lnary acton taken a'anst
you" eDce%t for sus%enson. If you do #s$ to a%%eal a'anst acton taken
a'anst you" you s$ould do so n #rtn' no later t$an 2 days after you
$a)e rece)ed your dsc%lnary letter. :ny a%%eals made after 2 days #ll
not be acce%ted.
T$e a%%eal letter s$ould nclude t$e 'rounds on #$c$ t$e dsc%lnary
%enalty s$ould be re)e#ed" and t$e areas re*urn' furt$er n)est'aton
or consderaton. T$e letter s$ould be sent to t$e %erson #$o sent you t$e
or'nal dsc%lnary letter.
:t t$e a%%eal $earn' you may be accom%aned by a %erson of your
c$oce" $o#e)er a member of mana'ement may also be %resent to act as
a #tness;note3taker for t$e com%any.
Unless no ne# e)dence s brou'$t u% at t$e a%%eal $earn' to
s'n&cantly alter t$e crcumstances t$en t$e or'nal %enalty #ll reman
n force.
-re)ance 9rocedure.
If you $a)e any need for concern about your em%loyment you may rase t
#t$ your mmedate su%er)sor at t$e earlest tme con)enent. /ou are
#elcome to $a)e somebody accom%any you at any sta'e n t$e 're)ance
%rocedure.
If you are un$a%%y #t$ t$e outcome of t$e decson re'ardn' your
're)ance t$en you can rase t$e matter #t$ (your name! n #rtn' #t$n
2 days and a decson #ll be made after a 're)ance $earn'.
Once t$s matter $as been resol)ed one #ay or anot$er t$e decson s
&nal.
Use t$s s%ace for any ot$er nformaton you feel s m%ortant t$at your
em%loyees are made a#are of.
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I $a)e read and understand t$e nformaton contaned n t$s $andbook"
and I #ll ensure I com%ly #t$ all le'slaton and com%any %olces relatn'
to my em%loyment" and I understand t$e conse*uences of any
msconduct.
S'nedKKKKKKKKKKKKKK
NameKKKKKKKKKKKKKK..
DateKKKKKKKKKKKKKKK.
(: co%y of t$e $andbook and t$e s'nature %a'e must be ')en to t$e
em%loyee and t$e or'nal must be ke%t n t$e em%loyee.s %ersonal &le for
le'al %ur%oses!
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