Questions 1-50

taken from
Philhealth
Benchbook
1. Perceived degree of excellence
A. Quality
B. Quantity
C. Standard of care
D. Performance improvement
2. Recognition that a health care
organization has met an official standard
A. Accreditation
B. Quality assurance
C. Quality management
D. Performance improvement
3. The criteria by which our actions in a
given situation are judged competent or
incompetent are called:
A. standard of care
B. goal
C. criteria
D. performance improvement
4. The legal basis for a patient's
permission for medical treatment is the:
A. doctrine of informed consent
B. standard of care
C. criteria of standards
D. performance improvement
5. Informed consent is obtained from
patients prior to initiation of care, but it is
unnecessary in emergency situations:

A. True
B. False
6. Patients that are judged incompetent
(often determined by two independent
physicians or in some instances, by a legal
decree) can have others legally permitted
to make medical decisions for the patient.
A. True
B. False
7. Confidential information includes
situation from the patient that results
from the following, EXCEPT:
A. Heard
B. Read
C. Seen
D. Assumption
8. Patient has the right for confidentiality
but there are some situation wherein this
right does not apply such as in cases of
the following, EXCEPT:
A. specific communicable diseases
B. gunshot wounds and stab wounds that
are related to illegal or criminal activity
C. child abuse
D. abortion of client in legal age
9. The philosophical ideals of right and
wrong that define the principles you will
use to provide care to your patients.
A. Policies and programs
B. Code of ethics
C. Standards of practices
D. Republic Acts

10. Rule of conduct

A. Policy
B. Procedure
C. Law
D. Code of ethics
11. Health policy is the responsibility of
the following, EXCEPT:
A. Lawmakers
B. Doctors
C. Nurses
D. Other health related professionals
12. In patient care standards, the
organization can be considered a
compliance in terms of information if the
community were very much informs of
the following criteria, EXCEPT:
A. Clinical services are appropriate to
patients needs and the formers
availability is consistent with the
organizations service capability and role.
B. Entrances and exits are clearly and
prominently marked, free of any
obstruction and readily accessible.
C. Information detailing the clinical
services offered and hours of their
availability is strategically distributed and
prominently posted.
D. The community is aware of clinical
services offered and times of availability.
13. In patient care standards, the
organization can be considered a
compliance in terms of entry if upon visits
the following criteria will be revealed,
EXCEPT:
A. Patient waiting times are routinely

monitored, evaluated and improved

based on standards and procedures
developed by the organization. Depending
on their needs, patients are seen within
the planned waiting period.
B. Patients are informed of the cause of
any delay in the delivery services.
C. Patients are satisfied with the actual
waiting time.
D. Patients, their visitors and staff can
efficiently and safely move within the
confines of the organization.
14. To be compliance to the standards of
patient chart for each patient that is
readily accessible to authorized
personnel. As nurses of any organization
we have to consider the following criteria,
EXCEPT:
A. All patients are correctly identified by
their patient charts.
B. Patient charts are appropriately and
systematically indexed to facilitate
retrieval and storage to avoid duplication
to loss.
C. Prior to admission, patients and/or
their families are appropriately informed
by authorized qualified personnel of their
disease, condition or their disability, its
severity, likely prognosis, benefits and
possible adverse effects of various
treatment options, and the likely costs of
treatment
D. The patient charts contain identifiers
unique to each patient.
15. In compliance with Patient Care
Standards, Planning for discharge begins

upon entry into the organization and

ensures a coordinated approach to
discharge and discontinuing
management. For the criteria to meet this
standard the nurse must informed the
patients and/or their families of the
expected
A. approximate duration of treatment
B. The extent or frequency of
reassessment
C. The need for follow-up care after
discharge.
D. The need for comprehensive history
and physical examination
16. In compliance with the several
standards set by the management team in
an organization in terms of leadership
and management, the organization must
perform the following criteria to meet
that standards, these are as follows:
1. The organization develops its mission,
vision and corporate goals based on
agreed upon values.
2. The organization by-laws, policies and
procedures support care delivery and are
consistent with its goals, statutory
requirements, accepted standards and its
community and regional responsibilities.
3. Policies and procedures, aside from
being complied with, are reviewed and
revised as necessary.
4. The organization communicates its
policies and procedures to all levels of the
workforce.
CHOICES:
A. 1,2,3
B. 1 and 2 only
C. None

D. 1,2,3,4
17. It is the process of employing people,
training them, compensating them,
developing policies relating to the
workplace, and developing strategies to
retain employees.
A. Leadership and Management
B. Human Resource Management
C. Patient Care standards
D. Staffing
18. Process through which an
organization ensures that it always has
the proper number of employees with the
appropriate skills in the right jobs at the
right time.
A. Leadership and Management
B. Human Resource Management
C. Patient Care standards
D. Staffing
19. The process of choosing from a group
of applicants, the individual best suited
for a particular posistion.
A. Selection
B. Human Resource Management
C. Patient Care standards
D. Staffing
20. Recruitment, selection and
appointment of staff comply with
statutory requirements and are
consistent with the organizations human
resource policies. Statutory could also
mean, EXCEPT:
A. Legal

B. Constitutional
C. Legislative
D. Ethical
21. Upon appointment, staff members
receive a written statement of their
accountabilities and responsibilities that
specifies their role and how it contributes
to the attainment of the goals and
attaining the quality of care. The
statements are reviewed when necessary.
This written document is called:
A. Job description
B. Contract
C. Employment handbook
D. Policy and standards
22. There are relevant orientation,
training and development programs to
meet the educational needs of
management and staff. To comply with
the standards the HRM must consider the
following criteria, EXCEPT:
A. Assesses the educational needs of
management and staff and identifies and
/or provides resources to meet those
needs.
B. Policies and procedures for orientation
of new management and staff are
documented and monitored.
C. Evaluates the effectiveness of training
and development program to ensure that
they met organizational, community and
individual needs.
D. The staffs are provided by a
documented job description outlining
accountabilities and responsibilities.

23. To comply with this standard of

information management the
organization must have a relevant,
accurate, quantitative and qualitative data
are collected and used in a timely and
efficient manner for delivery patient care
and management of services. The criteria
to meet this standards the organization
must consider:
1. Defines the relevant aspects of its
operations from which data will be
collected.
2. Defines data sets, data generation,
collection and aggregation methods and
the qualified staff who are involved in
each stage.
3. Defines policies and procedures to
improve the accuracy, completeness and
reliability of relevant quantitative and
qualitative data relating to its operations.
4. Provides resources and opportunities
to enable management and staff to use
data in their decision and policy making
activities.
5. Policies and procedures on record
storage, retention and disposal are
documented and monitored.
CHOICES:
A. All of the above
B. None of the above
C. 1,2,3,4 only
D. 1,2,3 only
24. Care providers documents
management details in the patient chart.
All entries are promptly accomplished,
accurate, legible, dated and duly signed by
the care providers whos designations are
clearly indicated because of the following

purpose, EXCEPT:
A. To facilitate continuity of care, and
meet education
B. For research purposes and evaluation
C. For medico-legal and statutory
requirements
D. All of the above
E. A and C only
25. Data in the patient charts are coded
and indexed to ensure the timely
production of patient care information
and reports to Philhealth where the
standard diagnostic tool for
epidemiology, health management and
clinical purposes is being used. This
process is called:
A. International Classification of Diseases
B. Documentation
C. Information management
D. Case management
26. The organization plans a safe and
effective environment of care consistent
with its mission, services and with laws
and regulation. To meet the standard, the
organization has to meet the following
criteria:
A. Complies with structural standards and
safety codes as prescribed by law.
B. Management plans which address
safety, security, disposal and control of
hazardous materials and biological
wastes, emergency and disaster
preparedness, fire safety, radiation safety
and utility systems.
C. Management plans for the safe and
efficient use of medical equipment

according to specifications.
D. All of the above
E. All except A
27. One of the criteria use to identifies
potential harms, evaluates causal, and
contributing factors for the necessary
corrective and preventive action in
improving safety and adequacy of the
environment of care is:
A. Feedback
B. Incident reporting
C. Regular meetings
D. Communication
28. A comprehensive maintenance
program ensures a clean and safe
environment. The following are sets of
standards an organization has to comply
with:
1. Emergency light and/or power supply,
water and ventilation systems
2. Regular maintenance of grounds,
facilities and equipment
3. Equipment is serviced only by people
trained in the maintenance of that
equipment.
4. Current information and scientific data
from manufacturers concerning their
product are available for reference and
guidance in the operation and
maintenance of plant equipment.
CHOICES:
A. 1,2,3
B. 1,2
C. 3,4
D. 1,2,3,4

29. Hospital acquired infection is known

as:
A. Nosocomial infection
B. Viral infection
C. Airborne
D. Septicemia
30. In compliance with the standard of
Infection control, an interdisciplinary
infection control program will
specifically:
A. Ensures the prevention and control of
infection in all services.
B. prevention and treatment of needle
stick injuries
C. prevention of transmission of airborne
infections
D. prevention of communicable disease
31. Planning of facilities and selection and
acquisition of equipment and supplies
involve input from relevant staff and are
undertaken by appropriately-qualified
personnel. To comply with the standard a
criteria for appropriate equipment and
supplies that support the organizations
role and level of service are provided.
Consideration is given to at least to the
following:
1. The intended use
2. Cost benefits
3. Infection control
4. Safety
5. Waste creation and disposal
6. Storage
CHOICES:
A. 1,2,6
B. 3,4,5

C. 2 only
D. All
32. One of the criteria to improve
performance is based clinical practice
guidelines.
A. It is a systematically developed
statements to assist practitioners and
patient decisions about appropriate
health care for specific circumstances"
B. Design and performance measurement,
assessment and improvement.
C. Designed collaboratively based on
scientific evidence, clinical standards,
cultural values and patient preference.
D. Process design and performance
measurement
33. The organization continuously and
systematically improves each
performance by invariably doing the right
thing and the right way for the first time
and meeting the needs of its internal and
external clients. According to standard
the organization has a planned systematic
organization wide approach to the
following, EXCEPT in:
A. Process design and performance
measurement
B. Assessment
C. Improvement
D. Maintenance of care
34. In improving performance a new
process of care is designed collaboratively
based on the following set of standards,
EXCEPT:
1. Scientific evidence

2. Clinical standards
3. cultural values
4. patient preference
CHOICES:
A. 1,2
B. 3,4
C. 1 only
D. All
35. Who is primarily responsible for
developing, communicating and
implementing a comprehensive quality
improvement program throughout the
organization and delegating
responsibilities to appropriate personnel
for its day to day implementation?
A. Management
B. Chief Nurse
C. Director of the hospital
D. Supervisor
36. An integrated effort designed to
improve quality performance at every
level of the organization.
A. Total quality management
B. Management awareness
C. Mobilization
D. Performance improvement
37. TQM Program Implementation steps
are the following, EXCEPT:
A. Management awareness
B. Mobilization
C. Launching of performance
improvement activities
D. Clinical standards

38. What process assists a health care

facility by continuously looking for ways
problems develop and seeking ways to
prevent problems from happening in the
future
A. Total quality management
B. Management awareness
C. Mobilization
D. Performance improvement
39. Planning and making changes to
current practices to achieve better
performances
A. Management
B. Improvement
C. Development
D. Clinical standards
40. Writing down policies and procedures
that govern the critical systems in each of
these services and documenting activities,
are essential in achieving______
A. total quality care
B. total quality management
C. quality assurance
D. performance improvement
41. Judgement of the effectiveness of the
intervention or plan, pathways are
standard for particular medical diagnosis,
then customized for the patient at the
time of admission.
A. evaluation
B. total quality care
C. quality assurance
D. performance improvement

42. The seven Philhealth standards on

performance improvement emphasize the
needs for documentation for the following
reason:
A. Safety, consistency, standardization
and improvement.
B. A step-by-step guide to clinicians in
administering interventions to patients so
that the key step are not missed or
interchanged.
C. Enable both managers and staff to
behave in accordance with the
organizational goals and codes of conduct
and provide guidance in resolving ethical
dilemmas and conflicts.
D. Provides standards that allows for
uniform staff orientation, continuing selfassessment and transparent performance
evaluation.
43. The measures used when assessing
and monitoring the quality of health care
are as follows, EXCEPT:
A. Structure
B. Process
C. Outcome
D. Analysis
44. Includes all the factors that affect the
context in which care is delivered this
includes the physical facility, equipment,
human resources, and organizational
characteristics such as: staff training and
payment methods. These factors are
components of the:
A. Analysis
B. Outcome
C. Process

D. Structure
45. It is the sum of all actions that make
up healthcare these commonly include
diagnosis, treatment, care and patient
education
A. Analysis
B. Outcome
C. Process
D. Structure
46. The measurement of process is nearly
equivalent to the measurement of quality
of care because process contains all acts
of healthcare delivery as quoted by:
A. Donabedian
B. W. Edwards Deming
C. Joseph Juran
D. Ishikawa
47. Compilation of patient's health
information
A. Chart
B. Patient s record
C. Medical records
D. Clinical case record
48. Information about process can be
obtained from the following, EXCEPT:
A. Medical records
B. interviews with patients and
practitioners
C. direct observations of healthcare visits
D. human resource management
49. It contains all the effects of healthcare
on patients or populations, including

changes to health status, behavior,

knowledge, patient satisfaction, and
health-related quality of life.
A. Analysis
B. Outcome
C. Process
D. Structure
50. Compliance of health care
organizations with standard performance
is best measured through the following,
EXCEPT:
A. Effective identification of problems
B. Opportunities for improvement
C. On how to proceed to improve
performance based on information
D. Reflection and analysis

1. Otherwise known as the Philippine

Nursing Act of 2002 which was approved
on October 21, 2002

C. Failure to take oath for professionals

D. Unprofessional immoral or
dishonorable conduct.

A. R.A. 1080
B. R.A. 9173
C. R.A. 7164

6. All applicants for license to practice

nursing shall be required to pass a
written examination, which shall be given
by the Board in such places and dates as
may be designated by the Commission:
Provided, That it shall be in accordance
with PRC Modernization Act of 2000."
Also known as:

2. It is stated in ARTICLE II, Section 2. It

is hereby declared the policy of the State
to assume responsibility for the
protection and improvement of the
nursing profession by instituting
measures that will result in, EXCEPT:
A. relevant nursing education
B. humane working conditions
C. delivery of quality basic health services
D. better career prospects
E. Dignified existence for our nurses.
3. It is stated in ARTICLE III, Section 3.
That the Board of Nursing be composed of
a:
A. Chairperson and eight (8) members
B. Chairperson and five (5) members
C. Chairperson and seven (7) members
D. Chairperson and six (6) members
4. The membership to the Board shall
represent the three (3) areas of nursing,
namely, EXCEPT:
A. Community health nursing
B. nursing education
C. nursing service
D. Occupational health nursing
5. The president may remove or suspend
any member of the Board after having
been given the opportunity to defend
himself/herself in a proper
administrative investigation, on the
following grounds, EXCEPT
A. Commission or toleration of
irregularities in the licensure examination
B. Continued neglect of duty or
incompetence

A. RA 8423
B. RA 8749
C. RA 8981
D. RA 9003
7. In order to be admitted to the
examination for nurses, an applicant
must, at the time of filing his/her
application, establish to the satisfaction of
the Board that, EXCEPT:
A. He/she is a citizen of the Philippines, or
a citizen or subject of a country which
permits Filipino nurses to practice within
its territorial limits on the same basis as
the subject or citizen of such country:
Provided, That the requirements for the
registration or licensing of nurses in said
country are substantially the same as
those prescribed in this Act;
B. He/she is of good moral character; and
C. He/she is a holder of a Bachelor's
Degree in Nursing from a college or
university that complies with the
standards of nursing education duly
recognized by the proper government
agency.
D. Provided, however, that the
special/temporary permit shall be
effective only for the duration of the
project, medical mission or employment
contract.
8. The scope of the examination for the

practice of nursing in the Philippines shall

be determined by the :
A. Board of Nursing
B. Philippine Nurses Association
C. Nursing Review Center
D. CHED Technical panel
9. In order to pass the Nursing Licensure
Examination, an examinee must obtain a
general average of at least:
A. Seventy-five percent (75%) with a
rating of not below sixty percent (75%) in
any subject.
B. Seventy-five percent (75%) with a
rating of not below sixty percent (50%) in
any subject.
C. Seventy-five percent (75%) with a
rating of not below sixty percent (65%) in
any subject.
D. Seventy-five percent (75%) with a
rating of not below sixty percent (60%) in
any subject.
10. Automatic Registration of Nurses
A. Ipso facto
B. subpoena ad testificandum
C. subpoena duces tecum
D. res ipsa loquitor
11. In order to enhance the general
welfare, commitment to service and
professionalism of nurses the minimum
base pay of nurses working in the public
health institutions shall not be lower than
salary grade 15 prescribes under
"Compensation and Classification Act of
1989" which is also known as:
A. RA 6758
B. RA 7160
C. RA 7164
D. RA 7170
Monetary payments designed to
compensate the client for the injury or
adverse outcome, and are intended to

restore the plaintiff to the condition he or

she was in prior to the injury.
A. Breach of duty
B. Causation
C. Damages
D. Duty
Failure of the nurse to meet the
appropriate standard of care caused the
client's injury or adverse outcome.
A. Breach of duty
B. Causation
C. Damages
D. Duty
This stands for a legal obligation owed by
one person to another person.
A. Autonomy
B. Duty
C. Fidelity
D. Veracity
When there is failure to fulfill the duties
established as being the responsibility of
the nurse. This is called:
A. Breach of contract
B. Breach of duty
C. Malpractice
D. Negligence

Any written or electronically generated

information about a client that describes
the care or service provided to that
client.
A. Documentation
B. Incidental report
C. Informed consent
D. Medical records

Voluntary agreement with an action

proposed by another.
A. Incidental report
B. Informed consent
C. Medical records
D. Written consent

Source of information that people seek to

help them make decisions about their
health care is their testaments.
A. Incidental report
B. Medical records
C. Written consent
D. Informed consent

Records of unusual or unexpected

incidents that occur in the course of a
clients treatment.
A. Incidental report
B. Medical records
C. Written consent
D. Informed consent

Defamation by the spoken word stating

unprivileged (not legally protected) or
false word by which a reputation is
damaged.
A. Defamation
B. Libel
C. Slander

Defamation by means of print, writing or

picture

a. Defamation
b. Libel
c. Slander

Communication that is false or made with

a careless disregard for the truth and
results in injury to the reputation of a
person.
A. Defamation
B. Libel
C. Slander

Unjustifiable detention of a person

without legal warrant to confine the
person.
A. False imprisonment
B. Invasion of privacy
C. Hospital detention
D. Unreasonable intrusion

A nurse threatens the patient with

injection if the patient refuses his meds
orally. If the nurse gave the injection
without clients consent, the nurse would
be committing battery even if the client
benefits from the nurses action.
A. Intentional tort
B. Assault
C. Battery
D. Negligence

Nurse threatens a client with an injection

after refusing to take the meds orally.
A. Intentional tort
B. Assault

C. Battery
D. Negligence

The act was done on purpose or with

intent.
A. Intentional tort
B. Assault
C. Battery
D. Negligence

A nurse who renders first aid or

treatment at the scene of an emergency
and who does so within the standard of
care, acting in good faith, is relieved of the
consequences.
A. Malpractice
B. Negligence
C. Contributory negligence
D. Good Samaritan law

Careless, wrong, or illegal actions by

someone (such as a doctor) who is
performing a professional duty.
A. Malpractice
B. Negligence
C. Contributory negligence
D. Imputed negligence

A nurse was not able to report on duty

because of typhoon Yolanda. This is an
example of:
A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

A delivery truck driver negligently hits a

child in the street, the company for which
the driver works will be liable for the
injuries. It is an example of:
A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

A sponge or other medical instrument is

left inside a person after surgery. Is a case
of:
A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

An act of omission or commission

wherein a nurse fails to act in accordance
with the standard of care.
A. Tort
B. Negligence
C. Malpractice
D. Unintentional tort
Is a document stating the testator's desire
for property distribution upon his death.
A. Will
B. Contract
C. Policy
D. Heir

An agreement between 2 or more

competent person to do or not to do some

lawful act.
A. Law
B. Standard
C. Contract
D. Policy

Unforseen event
A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

Let the master answer command

responsibility.
A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

Rule of conduct commanding what is

right and what is wrong.
A. Law
B. Standard
C. Court
D. Policy

The things speaks for itself

A. Res ipsa loquitor
B. Respondeat superior
C. Ipso facto
D. Force majeure

An individual may not dispose of his

organs or destroy their capacity to

function, except to the extent that this is

necessary for the general well-being of
the whole body. The moral principle here
is:
A. Golden rule
B. Epikia
C. The principle of totality
D. The end does not justify the means

There is always an exception to the rule

A. Golden rule
B. Epikia
C. The principle of totality
D. The end does not justify the means