LEADERSHIP

COMPETENCY
MODEL

A Competency Model

On Leadership

In Partial Fulfillment of the

Requirement for

School Management
and School Public
Relations

Submitted by:

Laiza L. Tomelden

Submitted to:

Dr. Ortiz

September 27, 2014

The significance of effective leadership and management for the successful operation of schools
and colleges is widely acknowledged in the twenty-firstcentury. There is growing recognition
that the quality of leaders, and leader-ship, is critical if schools are to produce the best possible
outcomes for theirlearners, and their stakeholders. The longstanding appreciation of the vital
roleof teachers is belatedly being matched by an understanding that skilled leader-ship is also

required if schools and colleges are to thrive.The traditional view in many countries is that
school principals and seniorstaff need only to be qualified and experienced teachers. However,
there is nowan emerging recognition that leadership is a parallel, if not separate, professionand
requires specific preparation. This has led many countries to introduceformal development
opportunities for aspiring and practising principals. Incountries as diverse as Canada, England,
France, Scotland and the USA, a formalleadership qualification is required
before
senior leaders take up their posts. Else-where, there is more reliance on in-service opportunities.
The nature of thedevelopment process varies in line with the specific context, but the
overalltrend is towards preparing and developing leaders as a key dimension of
schoolimprovement.
Introduction
There is great interest in educational leadership in the early part of the twenty-first century. This is
because of the widespread belief that the quality of leader-ship makes a significant difference to school
and student outcomes. In manyparts of the world, including both developed and developing countries,
there isrecognition that schools require effective leaders and managers if they are toprovide the best
possible education for their students and learners. As the globaleconomy gathers pace, more governments
are realising that their main assetsare their people and that remaining, or becoming, competitive depends
increas-ingly on the development of a highly skilled workforce. This requires trainedand committed
teachers but they, in turn, need the leadership of highly effec-tive principals with the support of other
senior and middle managers.

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Table of Contents

1 - THE PYRAMID OF
LEADERSHIP............................................................................................................... 6
I - LEADERSHIP
COMPETENCIES........................................................................................................ 8
2 - LEADERSHIP
ABILITIES.......................................................................................................................... 9
Leadership Framework Be, Know, &
Do ...........................................................................................10
Two Most Important Keys of
Leadership...............................................................................................11
Factors of
leadership............................................................................................................................11
Environment ......................................................................................................................................
...12
Leadership
Models ...............................................................................................................................14
Leadership
Styles..................................................................................................................................16
Forces................................................................................................................................................
...18
Leader Use of Consideration and
Structure ..........................................................................................18
The Process of Great
Leadership ..........................................................................................................19
Power and
Leadership..........................................................................................................................19
3VISIONING.......................................................................................................................................
.....22
Getting To the
Future ............................................................................................................................22

The Six Steps of Goal

Setting.................................................................................................................23
Supervising .......................................................................................................................................
....25
Inspiring Your
Employees .....................................................................................................................25
4 - CREATE AND LEAD
TEAMS....................................................................................................................27
Developing
Teams ................................................................................................................................28
Elements of a
Team ...............................................................................................................................30
Six Steps to Team Problem
Solving .......................................................................................................31
Team-player
Styles ...............................................................................................................................32
Team
Leadership ..................................................................................................................................33
Are you ready to be a team
leader?.......................................................................................................34
Problems Team
Face............................................................................................................................34
When To Build
Teams...........................................................................................................................35
5 - FOSTER CONFLICT RESOLUTIONS (WINWIN) ........................................................................................36
Performance .....................................................................................................................................
....36
Motivation .........................................................................................................................................
...37

Counseling.........................................................................................................................................
...41
Performance
Appraisals ........................................................................................................................43
Workplace
Violence..............................................................................................................................44
Final
Thoughts......................................................................................................................................46
6 - ASSESS SITUATIONS QUICKLY AND
ACCURATELY ................................................................................48
Planning ...........................................................................................................................................
....48
Executing ..........................................................................................................................................
....49
Problem
Solving ...................................................................................................................................50
7 - COACHING AND
TRAINING ....................................................................................................................51
Learning ...........................................................................................................................................
....52
Steps to Training and
Coaching:...........................................................................................................53
Training and Coaching
Tips..................................................................................................................55
8 - IMPLEMENT EMPLOYEE INVOLVEMENT
STRATEGIES.............................................................................57
Employee
Involvement..........................................................................................................................57
CPI
Procedure......................................................................................................................................58

Analysis
Phase......................................................................................................................................59
Design
Phase ........................................................................................................................................63
Development
Phase ...............................................................................................................................64
Implementation
Phase ...........................................................................................................................64
Evaluation
Phase..................................................................................................................................65
4
II - CORE
COMPETENCIES...................................................................................................................68
9TEAMWORK....................................................................................................................................
......69
Forming, Storming, Norming, Performing,
Adjourning ........................................................................70
Team Verses
Group ...............................................................................................................................72
Working With Other Team
Members.....................................................................................................73
Team
Checklist .....................................................................................................................................75
10 COMMUNICATING.........................................................................................................................
......77
Barriers to
Communication ...................................................................................................................78
Active
Listening ....................................................................................................................................79

Feedback ...........................................................................................................................................
...80
Nonverbal Behaviors of
Communication...............................................................................................81
Hints on Effective
Communication ........................................................................................................81
Meetings ...........................................................................................................................................
....82
Presentations ....................................................................................................................................
....85
11 - SELF
DIRECTION...............................................................................................................................93
Time
Wasters ........................................................................................................................................93
Time
Savers ..........................................................................................................................................94
A Simple Time Management
Plan..........................................................................................................95
The Big
Picture.....................................................................................................................................96
Organization and Task
Focus................................................................................................................96
12 - CREATIVE PROBLEM
SOLVING.............................................................................................................98
Brainstorming
Steps ..............................................................................................................................98
Brainstorming
variations......................................................................................................................99
Selecting a
Solution ...............................................................................................................................99

Delphi Decision
Making......................................................................................................................101
Dialectic Decision
Making ..................................................................................................................101
A Three-Step Radical Thinking
Approach...........................................................................................103
13 - INTERPERSONAL
SKILLS ....................................................................................................................105
The Challenge of Embracing
Diversity ...............................................................................................106
Becoming the
Best ...............................................................................................................................107
Diversity and
Leaders.........................................................................................................................107
How We Tend to Categorize
People....................................................................................................108
Culture...............................................................................................................................................
.108
Diversity
Goals...................................................................................................................................108
Training
Diversity ...............................................................................................................................109
Attitudes and
Diversity ........................................................................................................................109
Diversity Team
Building......................................................................................................................110
14 -MANAGE CLIENT
RELATIONSHIPS.....................................................................................................112
Maslow's Hierarchy of
Needs..............................................................................................................112

Herzberg's Hygiene and Motivational

Factors ...................................................................................114
Theory X and Theory
Y........................................................................................................................115
Keirsey Temperament
Sorter ...............................................................................................................116
Existence/Relatedness/Growth
(ERG) .................................................................................................117
Expectancy
Theory ..............................................................................................................................117
15 - BUILD APPROPRIATE
RELATIONSHIPS ...............................................................................................119
Elements of Organizational
Behavior .................................................................................................119
Models of Organizational
Behavior ....................................................................................................119
Social Systems, Culture, and
Individualization ...................................................................................120
Organization
Development..................................................................................................................121
Quality of Work
Life ............................................................................................................................122
16 FLEXIBILITY ..................................................................................................................................
...125
Change
Acceptance .............................................................................................................................126
Hawthorne
Effect................................................................................................................................127
Group
Belonging ................................................................................................................................127

Leading the Change

Effort ..................................................................................................................128
5
17 PROFESSIONALISM.......................................................................................................................
.....129
Leadership
Traits................................................................................................................................130
Attributes ..........................................................................................................................................
..131
Perspectives of Character and
Traits ..................................................................................................131
18 - FINANCIAL
AWARENESS....................................................................................................................134
Return On Investment (ROI)
.............................................................................................................134
Tangible
Benefits ................................................................................................................................135
Holy
Grails .........................................................................................................................................135
Capital
Spending ................................................................................................................................136
Federal
Regulations ............................................................................................................................136
Improve
Efficiency..............................................................................................................................136
Riders.................................................................................................................................................
.136
Employee Developmental
Programs ...................................................................................................136

III - PROFESSIONAL
COMPETENCIES.............................................................................................138
19 - BUSINESS ACUMEN AND TECHNICAL
COMPETENCY..........................................................................139
Receiving
Feedback............................................................................................................................139
Mentoring .........................................................................................................................................
..139
Experience ........................................................................................................................................
..140
Final
Thoughts....................................................................................................................................140

1 - The Pyramid of

Leadership
"The very essence of leadership is that you have to have a
vision. It's got to be a vision you articulate clearly and
forcefully on every occasion." - Theodore Hesburgh,
President of the University of Notre Dame
Leadership translates vision into reality by inspiring followers to want to experience the
change process. And to influence their followers to willingly jump into that experience,
leaders need a specific set of competencies1
to guide their actions. Although competencies
will always differ from one leader to the next, having a core set to draw from increases the
chance for success. These competencies can be thought of as the inner tools for motivating
employees, directing systems and processes, and guiding the business towards common goals
that allow the organization to increase its value. This leadership guide is broken into three
main parts that form a Pyramid of Leadership (see figure 1):