HARRISBURG DISTRICT OFFICE
PA Public Utility Commission
P.O. Box 3265
Harrisburg, PA 17105-3265
717-787-7598
SCRANTON DISTRICT OFFICE
PA Public Utility Commission
Room 320, State Office Building
100 Lackawanna Avenue
Scranton, PA 18503
570-963-4590
PHILADELPHIA DISTRICT OFFICE
PA Public Utility Commission
801 Market Street
Philadelphia PA 19107
215-965-3721
ALTOONA/PITTSBURGH DISTRICT OFFICE
PA Public Utility Commission
245 William Pitt Way
Pittsburgh, PA 15238
412-423-9310
MOTOR CARRIER ENFORCEMENT
HEADQUARTERS
P.O . Box 3265
Harrisburg, PA 17105-3265
717-783-5010
Pennsylvania Public Utility Commission
Commonwealth Keystone Building
P.O. Box 3265
Harrisburg, PA 17105-3265
www.puc.pa.gov
June 2012
ousehold goods movers operating within
Pennsylvania are required to be licensed
by the Pennsylvania Public Utility Commission
(PUC). They must maintain adequate levels of
insurance coverage and charge fees approved by
the PUC.
Before hiring a moving company, consumers
should:
Be sure the company is licensed by the PUC.
A list of all licensed household moving
companies can be found on the PUC website
at www.puc.pa.gov. All movers operating
within Pennsylvania must display their PUC
number in advertisements (such as phone
books and websites).
Be sure you receive an Information
for Shippers form prior to signing any
agreements. This form provides the
following important information:
a) The mover must provide a written
estimate.
b) The estimate is based on applicable
tariff charges (hourly rate if distance
is 40 miles or less) or on a weight and
mileage basis (if distance is greater than
40 miles).
Obtain more than one estimate since tariff
charges do vary among companies.
At the conclusion of your move, check for
missing or damaged items prior to signing the
delivery receipt. Note any problems (service
or damages) on the delivery sheet and do not
sign until all items have been moved. Keep
all paperwork given to you by the moving
company.
Co mp l a i n t s :
If you experience a problem during or after
the move, you may wish to file a complaint
with the Pa. Public Utility Commission.
Please note that the PUC does not have the
authority to order reimbursement for damaged
household goods or investigate a complaint
regarding goods moved out of Pennsylvania
or items placed in storage for more than 90
days. A complaint form is available either on
the Commissions website at www.puc.pa.gov,
or by calling the District Office (on the back of
this brochure) with the following information:
Name of company and person(s) you dealt
with;
Date(s) of your move;
c) If the actual bill exceeds the estimate by
more than 10 percent, you do not have
to pay the full cost on the day of the
move to get your household goods. You
have up to 15 days after delivery to pay
the balance.
Amount of estimate and actual amount
charged; and
d) Loss or damages automatic protection
is insured up to 60 cents per pound
per article. (If additional protection
is desired, consumers must purchase it
through the moving company or private
insurer.)
Your complaint will be assigned to an
enforcement officer. You will be contacted
for further information and to provide any
paperwork related to the move.
Nature of the complaint; and
Contact information - your name, phone
number, etc.
