U12601
U12601
Unit Descriptor:
Prepare and clear table and service areas
Prepare and clear table and service areas
This unit describes the competence required in preparing and clearing
tables and service areas.
The unit describes the essential abilities of:
Responding to customer needs
Ensuring the safe use of equipment
Problem solving
Operating within organisational procedures
Meeting the requirements of legislation
ELEMENT
PERFORMANCE CRITERIA
To be competent you must achieve the following:
1. Prepare service areas and equipment for
table/tray service
1.1
Service areas are hygienic, clean and
ready for use.
1.2
Service items are selected and of the
appropriate type.
1.3
Service items are clean, free from
damage and in adequate supply.
1.4
Service equipment is clean, free from
damage, correctly located and where
appropriate switched on ready for use.
1.5
Condiments and accompaniments are
prepared ready for service and selections
are appropriate for menu and function.
1.6
Linen is appropriate, of the required
standard and spread according to the
organizational policy and function
requirements.
1.7
Refuse and waste food containers are
hygienic, clean and ready for use.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 1 of 11
1
U12601
Prepare and clear table and service areas
2. Prepare customer dining tables for table/tray
service
3. Maintain dining and service areas
1.8
Unexpected situations are dealt with
effectively and the appropriate person(s)
informed where necessary.
1.9
All work is prioritised and carried out in
an organised and efficient manner in
accordance with safety and hygiene
regulations
and
organisational
procedures.
2.1
Service area is checked and is clean,
free from damage and correctly
positioned in line with service style.
2.2
Service items are checked, and are
clean free from damage and located
ready for customer use.
2.3
Service items are placed in accordance
with service style.
2.4
Menus and promotional items are
checked and ready for customer use.
2.5
Unexpected situations are dealt with
effectively and the appropriate person(s)
informed where necessary.
2.6
All work is prioritised and carried out in
an organised and efficient manner in
accordance with safety and hygiene
regulations
and
organisational
procedures.
3.1
No Smoking zones are observed.
3.2
Customers are dealt with in a polite and
helpful manner at all times.
3.3
Service areas are kept tidy and free from
rubbish and food debris.
3.4
Customer dining areas are cleared of
soiled and unnecessary service items at
appropriate times.
3.5
Sufficient stocks of clean service items,
condiments and accompaniments are
maintained throughout the service.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 2 of 11
2
U12601
Prepare and clear table and service areas
4. Clear dining and service areas after food
service
3.6
Refuse and food waste containers are
emptied as required.
3.7
Accidents/spillages
handled.
3.8
Unexpected situations are dealt with
effectively and the appropriate person(s)
informed where necessary.
3.9
All work is prioritized and carried out in
an organized and efficient manner in
line with appropriate safety and hygiene
regulations
and
organizational
procedures.
4.1
Service items are gathered for cleaning
or stored correctly.
4.2
Used and soiled table and service linen
are prepared for dispatch for laundry or
stored correctly.
4.3
Food
items,
condiments
and
accompaniments for future use are in
accordance
with
food
hygiene
regulations
and
appropriate
organizational procedures.
4.4
All waste is disposed of correctly.
4.5
Service equipment is cleaned, correctly
stored and where appropriate turned off.
4.6
Dining and service areas are left tidy
and ready for cleaning.
4.7
Dining furniture is clean and ready for
future use.
4.8
Environmental systems are turned off or
set in accordance with organizational
procedures.
4.9
Unexpected situations are dealt with
effectively and the appropriate person(s)
informed
where
necessary.
Technical and Vocational Education and Training (TVET) Council
March 2009
are
appropriately
Page 3of 11
3
U12601
5.
Prepare and clear table and service areas
Secure food service area
5.1
Organisational procedures are followed
in maintaining a secure food service
environment for customers and staff.
5.2
Storage areas are appropriately locked,
admittance is allowed only to designated
employees.
5.3
Unexpected situations are dealt with
effectively and the appropriate person(s)
informed where necessary.
5.4
All work is prioritized and carried out in
an organised and efficient manner in
accordance with safety and hygiene
regulations
and
organisational
procedures.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 4 of 11
4
U12601
Prepare and clear table and service areas
RANGE STATEMENT
You must cover the items below:
Element 1:
Preparing service areas and equipment for table/tray service
A.
Service areas: (also applies to element 2)
(i)
customer dining areas
(ii) sideboards and trolleys
(iii) service preparation areas
(iv) bar area
B.
Place setting la carte menu:
(i)
table dhte menu
C.
Service items: (also applies to element 2, 3 and 4))
(i)
table linen
(ii) crockery
(iii) cutlery
(iv) trays
(v) silverware
(vi) glassware
(vii) ashtrays
(viii) napkins
(ix) table decorations
(x) condiments
(xi) promotional items
D.
Service equipment: (also applies to element 4)
(i)
hot plates/warmers
(ii) refrigerated units
(iii) hot/cold beverage service
(iv) utensils
(v) sideboards/side-tables
(vi) trolleys
E.
Condiments and accompaniments: (also applies to element 3 and 4)
(i)
seasonings
(ii) sugars/sweeteners
(iii) prepared sauces/dressings
(iv) prepared bread items
F.
Unexpected situations:
(i)
equipment faults
(ii) insufficient supplies of table and service items
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 5 of 11
5
U12601
G.
Prepare and clear table and service areas
Regulations: (also applied to element 2, 4 and 5)
(i)
Legislation: (Health and Safety Act; Occupiers Liability Act;)
(ii) Safety and hygiene regulations (e.g. HACCP)
(iii) organisational
(iv) manufacturer
(v) supplier
Element 2:
Prepare customer dining tables for table/tray service
H.
Service style:
(i)
table
(ii) tray
I.
Food and service areas: (also applies to element 3 and 4)
(i)
customer dining areas
(ii) sideboards and trolleys
(iii) service preparation areas
(iv) bar area
J.
Unexpected situations:
(i)
staff shortage
(ii)
inadequate table items
(iii) breakage of glassware or flatware
Element 3:
K.
Unexpected situations:
(i)
customer complaints
(ii)
customer incidents
(iii) problem with food
(iv) insufficient service items
Element 4:
L.
Clear dining and service areas after food service
Unexpected situations:
(i)
equipment faults
(ii)
problems with food
(iii) customer related incident
Element 5:
M.
Maintain dining and service areas
Secure food service area
Security of:
(i)
food service and bar supplies/stocks
(ii)
physical assets in food service area
(iii) bar and restaurants customers and staff
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 6 of 11
6
U12601
Element 5:
N.
Prepare and clear table and service areas
Secure food service area.../Continued
Unexpected situations:
(i)
undesirable persons in restaurant
(ii)
security of customers and staff threatened
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 7 of 11
7
U12601
Prepare and clear table and service areas
UNDERPINNING KNOWLEDGE AND SKILLS
1.
Why waste must be handled and disposed of correctly.
2.
Why condiments and accompaniments should be prepared ready for service.
3.
When to prepare dining areas and equipment for service.
4.
Why all service items should be checked before service.
5.
Why menus and promotional items should be checked before use.
6.
Why a constant stock of service items should be maintained
7.
Why all service areas should be kept tidy and free from rubbish and food debris.
8.
Why No Smoking zones should be observed.
9.
Why customer dining areas should be cleared of soiled and un-required service items at
appropriate times.
10.
Why refuse and waste containers should be emptied.
11.
Why sufficient stocks of clean service items, condiments and accompaniments should be
maintained throughout the service.
12.
Why all food service areas should be left clean after service.
13.
Why certain electrical equipment should be turned off after service.
14.
Who are the employees allowed in the storage areas.
15.
What organisational procedures are for maintaining a secure restaurant environment for customers
and staff.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 8 of 11
8
U12601
Prepare and clear table and service areas
EVIDENCE GUIDE
(1)
Critical Aspects of Evidence
You must provide evidence that shows you have met the performance criteria over a sufficient period of
time for your assessor to consider that you are competent.
It is essential that competence be demonstrated in the following aspects:
Element 1:
Prepare service areas and equipment for table/tray service
Totally through performance evidence in the form of observation or by performance evidence in the form
of observation to cover performance criteria 1 to 7 and a minimum of:
-
3 items from the range of A
1 item from the range of B
5 items from the range of C
3 items from the range of D
3 item from the range of E
Element 2:
Clear areas after counter/take-away service
Totally through performance evidence in the form of observation or by performance evidence in the form
of observation to cover performance criteria 1 to 4 and a minimum of:
-
5 items from the range of C
1 item from the range of H
Element 3:
Maintain dining and service areas
Totally through performance evidence in the form of observation or by performance evidence in the form
of observation to cover performance criteria 1 to 7 and a minimum of:
-
2 items from the range of I
6 items from the range of C
3 items from the range of E
Element 4:
Clear dining and service areas after food service
Totally through performance evidence in the form of observation or by performance evidence in the form
of observation to cover performance criteria 1 to 7 and a minimum of:
-
1 item from the range of A
6 items from the range of C
3 items from the range of D
3 items from the range of E
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 9 of 11
9
U12601
Element 5:
Prepare and clear table and service areas
Secure food service area
Totally through performance evidence in the form of observation or by performance evidence in the form
of observation to cover performance criteria 1 to 7 and a minimum of:
-
1 item from the range of A
6 items from the range of C
3 items from the range of D
3 items from the range of E
The following applies to Elements: 1, 2,3, 4 and 5:
By supplementary evidence in the form of questioning, and/or role play and/or witness testimony to cover
all the performance criteria and range.
Evidence to cover underpinning knowledge should be assessed using questioning which may be oral,
written or using visual aids.
Performance evidence should be demonstrated on at least two (2) occasions.
(2)
Methods of Assessment
Performance Evidence for this unit could include:
Observation reports by your assessor of how you prepare service areas for table/tray service.
Observation reports by your assessor of how you prepare customer dining tables for table/tray service.
Observation reports by your assessor of how you maintain dining and service areas
Observation reports by your assessor of how you clear dining and service areas after food service.
Observation reports by your assessor of how you secure food service area.
Supplementary evidence for this unit could include:
Answers to written or oral questions from your assessors.
Personal statements describing how you prepare service areas and customer dining tables for
table/tray service, how you maintain dining and service areas, clear dining and service areas after
food service and how you secure food service area for table/tray service.
Witness testimony from customers, colleagues and line managers of how you prepare service areas
and customer dining tables for table/tray service, how you maintain dining and service areas, clear
dining and service areas after food service and how you secure food service area for table/tray
service.
Knowledge and understanding evidence for this unit could include:
Answers to questions given to you by your assessor.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 10 of 11
10
U12601
(3)
Prepare and clear table and service areas
Context of Assessment
Your evidence should be collected when you are dealing with real customers, whether internal or
external to the organisation:
when carrying out a real job, whether paid or voluntary;
in a realistic working environment;
in a work placement;
Simulation not allowed for any performance evidence within this unit.
Technical and Vocational Education and Training (TVET) Council
March 2009
Page 11 of 11
11
