college of business administration 2009-10

Business Professional
Rsum Guide

Abilene Christian University

Creating Your Rsum

How to use this guide
(The following steps will guide you through building your rsum)
STARTING OUT
1. Gather information about yourself
Examples of information needed:

Dates of employment
Position or job title
Awards received

Computer skills
Job descriptions
Activities (organizations, volunteer
service)

2. Review sample rsum on Page 3.

3. Read Pages 4-7 for steps on how to build your rsum.
4. Create a rough draft.
5. Have your draft independently reviewed prior to actual use!
TAKING IT TO THE NEXT LEVEL
1. After completing a rough draft, use the professional skills checklist on
Pages 8-12 to strengthen your experience section.
2. Use the action word list on Pages 13-15 to enhance your rsum and grab the
employers attention when describing your accomplishments. Where possible,
begin each success statement with one of these words. Try not to use the same
word more than once.
3. Use the rsum checklist on Page 16 to review your final draft.
4. At the end of the guide there are several example rsums for your review.
These examples utilize layouts that hiring managers prefer when reviewing
rsums.

Rsum Format
~Basic

Example~

NAME
Current Address, City, State, Zip
Professional Email
Home or Cell Phone Number

PROFILE

(Page 4 describes what information needs to be included in this section.)

EDUCATION

(Page 4 describes what information needs to be included in this section.)

PROFESSIONAL
EXPERIENCE
Position, Company, Location (City, State)
Description of company
Success Statement #1 (most important)
Success Statement #2 (important)
Success Statement #3 (least important)

Month Yr-Month Yr

Position, Company, Location (City, State)

Description of company
Success Statement #1 (most important)
Success Statement #2 (important)
Success Statement #3 (least important)

Month Yr-Month Yr

SKILLS

(List computer systems and software applications you are familiar with
as well as languages spoken that may pertain to the job for which you are
applying.)

HONORS/AWARDS
ACTIVITIES/SERVICE

Honors (Deans list)

Awards (academic scholarships, etc.)
Accomplishments (major projects, team research, Venture Out)
Activities (student organizations, volunteer service, etc.)
2

Rsum Content
STEP ONE ~ HEADER SECTION

NAME

Name (16 pt. or larger, bold)

Current mailing address
Email address
Current telephone number

Current Address
Email
Phone Number

STEP TWO ~ PROFILE SECTION

Heading: Choose from Profile or Objective
Write in sentence form; no more than 2-4 sentences in length (no fragments)
Include job title (if applicable)
Professional keywords/attributes, training, certifications, etc.
Specific experience (if applicable)

PROFILE

Statement of professional skills you bring to an employer

for a specific position. Tailor to the listing!

OBJECTIVE

Statement expressing: 1) Who you are, 2) What you are

capable of, 3) What type of position you are seeking.

STEP THREE ~ EDUCATION SECTION

Heading: Education
Name and location of college or university
Type of degree (BBA, BA, BS)
Date degree received or expected graduation date (month/year)
Major and Minor (if both)
Cumulative GPA (ONLY if GPA is above 3.0)
Include: An AACSB accredited School of Business, the hallmark of global
management education

EDUCATION
Type of Degree, Major and Minor
Date of Degree, GPA (if above 3.0)
University, Location

STEP FOUR ~ EXPERIENCE

Heading: Professional Experience
Include job title, place of employment, city, state, and dates of employment (list
most recent job first)
Describe job in a way that clearly highlights relevant skills, using bullets to bring
out accomplishments
3

PROFESSIONAL
EXPERIENCE
Position, Company, Location (City, State)
Description of company
Success Statement #1 (most important)
Success Statement #2 (important)
Success Statement #3 (least important)

Month Yr-Month Yr

WHEN CREATING BULLETS FOR YOUR PROFESSIONAL EXPERIENCE SECTION TRY TO:
Relate skills and experience to the job for which you are applying
List professional experience in reverse chronological order
Only include the most recent information and the most relative
Use numbers to show measurable results
Results show: increase, decrease, or improvement by comparison
(% Percentages, $ Money, Time, # Big Numbers)
Use action words (pages 13-15)
Describe your job with success statements, not job duties:
Creating Success Statements: When creating bullets for your rsum, a
hiring manager would like to see the professional skills learned and how the
skills can be effective and put to use in the position for which you are
applying
See pages 8-12 for professional skills and pages 13-15 for action words

Success Statements are as easy as 1+2+3

Job duty + Professional skill + Action word = Success Statement
EXAMPLES OF SUCCESS STATEMENTS
Example 1
Worked on a few airplanes
-versus Investigated mechanical problems and maintained 12 aircraft under the tutelage of
an A & P certified mechanic
Example 2
Filed papers
-versus Organized and filed 1,000 confidential records increasing total efficiency by 15%
Example 3
Spring Break Campaign
-versus Coordinated $150,000 travel budget for 550 students traveling to 36 locations for
spring break mission work
4

Example 4
Waited tables
-versus Maintained consistent customer satisfaction while exceeding beverage sales goals

STEP FIVE ~ OTHER CONTENT

Heading: Activities
This section highlights college and professional organizations in which you
have participated ~ Important: translate or explain all organizations or
activities that might be unfamiliar with employer (e.g. Sing Song, Ko Jo
Kai).
Include the name of the organization, any offices you held, and the dates of
involvement
A brief description of the activities can be given (if you have space to do so)
Use bullets, , , , , etc. (These should be professional looking, be
consistent with use and spacing within the document.)
Heading: Skills or Computer Skills
Highlight special skills that may be relevant to the job for which you are
applying
(Foreign languages, computer skills, specific computer software)
Heading: Honors
Provide information about any honors you received such as Deans List,
scholarships, or memberships in honorary societies
Give dates for each (Ex: Deans List, Fall 2008)

SKILLS

Computer Skills
Foreign Languages
Certifications
Professional Training

ACTIVITIES/COMMUNITY SERVICE
HONORS

Accomplishments
Activities (student organizations, volunteer service, etc.)
Honors
Awards

Rsum Content
~What not to include~
INAPPROPRIATE CONTENT

Height / weight
Marital status
Photos / graphics
Emoticons
Relaying content in slang form
Religious information
Race / ethnic information
Health, family, age
Work phone number
Supervisors name or contact information
Desired salary
Salary history
High school information
Reason for leaving previous jobs
Moral / political statements
Abbreviations
Unprofessional e-mail address (Ex: BigDaddy2000@yahoo.com)
Unnecessary words or phrases:
References Available upon Request, Responsible for, Duties
Include
If requested, references should be included within a separate document

INAPPROPRIATE FORMAT

Fancy or hard to read fonts

Graphics, page borders
Too much white space
Using a font size under 9 point
Using more than two fonts
Using watermarks
Animated text (if in electronic form)

Professional Skills
The following checklist is one key to having a top notch, professional rsum.
This list will assist you in accentuating your professional experience. Check off
skills you may not remember you have! Then, fill in your professional skills at the
end of this form and add them into the experience section of your rsum where
applicable.

Accounting Information Systems

Continuous Improvement

Activity-Based-Costing

Continuously Improving Supply Chains

Administering Programs

Coordinating Events

Advising People

Corporate Financial Management

Analysis and Evaluation of Existing

Business Processes

Counseling

Applications vs. Applets / Services

Create Consumer Value and

Competitive Edge

Applied Business Process Reengineering

Creating New Ideas

Arbitrating

Crisis Intervention

Arranging Social Functions

Critical Technology Management

Artificial Intelligence in Decision

Support Systems

Cross-Functional Team Development

Culturally Adaptive

Customer Service Management

Data and File Structures and Algorithms

Data Communications Protocols for

Internet Applications

Data Communications Standards for

Internet Applications

Asset Allocation Decision Making

Auditing Financial Records

Budgeting Expenses

Business Communication

Business Database Concepts

Business Database Systems

Business Management

Data Management

Business Problem Analysis

Business Process Analysis

Data Warehousing and Distributed

Systems

C and C++ Programming Languages

Database System Management

Capital Budgeting

Decision Support System Analysis

Capital Cost Analysis

Decision Support System Design and

Development

Capital Management

Delegating Authority

Checking for Accuracy

Delivery Environment

Classifying Records

Client Relations

Design Events-Based Accounting

Information Systems

Coaching Individuals

Design Management

Communication Strategy Development

Design of Integrated Supply Chains

Community Health Management

Designing Data Systems

Community Relations

Competitive Strategy Evaluation

Develop Events-Based Accounting

Information Systems

Compiling Statistics

Developing Presentations

Computer-based Management

Displaying Artistic Ideas

Constructing Buildings

Distributed Databases for Object

Models

Distributed Databases for Relational

Distributed Databases for Replicated
Models

Financial Statement Analysis

Financial Valuation

Formulating Policy

Formulating Strategy

Fragmentation and Allocation Schema

Design

Functional Decision Integration

Global Business Environment

Global Competitive Strategy Evaluation

Global Sports Business Management

Global/International Issue Evaluation

Government Agency Management

Handling Complaints

Health Care Competition

Health Care Economic Incentives

Health Care Information Systems

Management

Distributed Information Systems

Distributing Products

Dramatizing Ideas or Problems

Early Supplier Concurrent Engineering

Early Supplier Involvement

Editing Publications

Effecting Change

Electronic Commerce

Electronic Inter-Organizational
Communications

Embedded SQL in C and Client/Server

Processing

Enduring Long Hours

Enterprise Modeling

Health Care Jurisprudence

Entertaining People

Health Care Management Systems

Entity/Relationship Modeling

Health Care Organization

Estimating Physical Space

Health Care Organization Management

Ethical Decision Analysis

Health Care Regulation

Evaluating Programs

Health Care Structure

Evaluation of Alternatives for System

Improvement

Health Economics

Evaluation of Cultural Diversity

International Procurement

Health Maintenance Organization

Management

Health Problem Analysis

Executive Business Administration

Health Services Management

Executive Support System Design and

Development

Home Health Agency Management

Executive Support Systems

Hospital Systems Management

Expressing Feelings

Human Resource Management

External and Internal Suppliers

to/among Facilities

Human Resource Management in

Health Care

External Customer Satisfaction

Imagining New Solutions

Financial Accounting Concepts

Information Management

Financial Accounting Procedures for

External Reporting

Information Technology as
Improvement Driver

Financial Consulting

Information Technology Strategic Cost

Management

Financial Decision Making

Insurance Company Management

Financial Management

Financial Management of Health

Services

Integrated Delivery Systems

Management

Internal Customer Satisfaction

Financial Risk Analysis

International Business Cultural Analysis

International Business Development

Managerial Cost Analysis

International Business Economic

Analysis

Managerial Decision Making

Managerial Economics

International Business Legal Analysis

Managerial Pricing Analysis

International Business Management

Managerial Production Analysis

International Business Operations

Marketing Control

International Financial Management

International Supply Chain

Management

Marketing Function Management

Marketing Management

Internet Strategies that Create

Shareholder Value

Marketing Planning

Marketing Program Development

Interpreting Languages

Marketing Program Management

Inter-Process Communications

Marketing Strategy

Interviewing

Mediating Between People

Inventing New Ideas

Microeconomics

Investigating Problems

Model Management Systems

Investment Management

Money Management

Investment Policy and Strategy

Monitoring Progress of Others

Investment Valuation

Motivating Others

Java APIs and Extensions

Negotiating Contracts

Java Programming

Network Computers (NCs)

Judging Performance

Network Topology Design and Analysis

Judging Quality

Networks and Client/Server Systems

Language / Translation

New Product Service Design

Leadership

Leadership Development

Object-Oriented Modeling and

Programming

Legal Contract Analysis

Object-oriented Systems Design and

Development

Legal Decision Analysis

Operational Functions of Organizations

Listening to Others

Operations Management

Locating Missing Information

Organization Change

Logistic Functions of Organizations

Organization Strategy

Logistics Management

Organizational Behavior Analysis

Long-Term Care Facility Management

Organizational Communication

Macroeconomics Analysis

Organizational Decision Making

Managed Care

Organizational Design

Management Communications

Management Decision Making in Areas

of Demand

Organizational Group Dynamics

Organizational Leadership

Management Decision Making in Cost

Organizational Management

Management Decision Making in Pricing

Organizational Motivation

Management Decision Making in

Production

Organizing People and Tasks

Ownership Total Cost Analysis

Paradigms in Information Systems

Management with Diverse Language

Persuading Others

Securities Valuation

Physical Distribution of
Materials/Equipment

Security and Futures

Physical Distribution of Products and

Services Via Various Channels to
Customers

Self-Regulation Decision Analysis

Selling Products

Service Operations Management

Planning Agendas

Service Quality Management

Planning and Facilitating Meetings

Services Marketing

Planning Organizational Needs

Services Project Management

Policy Formulation

Setting Priorities

Political Decision Analysis

Sketching Charts or Diagrams

Politicking with Others

Social Responsibility Analysis

Portfolio Management

Speaking in Public

Predicting Futures

Sports Business Change

Process Management

Sports Business Law and Politics

Processing Human Interactions

Procurement of Capital Equipment

Sports Business Market Structures and

Behaviors

Procurement of Materials

Sports Business Negotiation

Procurement of Services

Sports Business Relationship and

Alliance Management

Production Problem Analysis

Production/Distribution Economics of
Health Care Services

Sports Business Revenue and Cost

Management

Professional Presentation

Sports Business Revenue Generation

and Marketing

Program Management

Sports Business Strategic Issues

Project Management

Promoting Events

Strategic Buyer-Supplier "Partnering"

Alliances

Quality and Environmental Supply

Chain Analysis

Strategic Cost Management and

Information Technology

Quantitative Analysis

Raising Funds

Strategic Costing and Performance

Measurement

Recording Scientific Data

Strategic Integrated Supply Chain

Orientation

Recruiting People for Employment

Re-Design of Current Products and

Services

Strategic Integrated Value Chain

Orientation

Strategic Management

Reducing Costs

Supervising Others

Regulatory Decision Analysis

Relational and Object-Oriented Data

Models

Supply Chain Information Systems

Management

Remembering Information

Supply Chain Strategies for Corporate

Planning

Remote Stored Procedures and

Supporting Triggers

Tactful With People

Teaching Classes

Researching Information

Team Facilitation

Risks to Electronic Transmission of

Transaction Data

Team Presentation

Teams Functional Integration

10

Visual Programming for Decision

Support System Interfaces

Technology Product/Process Innovation

Warranty Management

Technology Project Management

Working with Precision

Technology Strategy

World-Wide External Procurement

The Internet Commerce Environment

Writing and Editing

The Platform

Writing Clear Reports

Time-Based Strategies

Writing for Publication

Training and Development

Others

Troubleshooting

Utilization of Networked Database

Management Systems

Value-Adding Transformation of Inputs

into Outputs

Technological Change

Technology Capability

For ease of use and to see them all on one page, list all of the professional skills you
have checked here:

1._________________________________
2._________________________________
3._________________________________
4._________________________________
5._________________________________
6._________________________________
7._________________________________
8._________________________________
9._________________________________
10._________________________________
11._________________________________
12._________________________________
13._______________________________________________
14._______________________________________________
15._______________________________________________

11

Action Word List

Action words highlight and grab the employers attention. These will assist you in
getting an interview! Replace passive words on your rsum with these as
appropriate.

accelerate
accomplish
achieve
acquaint
acquire
adapt
address
advance
advise
aided
align
alleviate
allocate
analyze
anticipate
apply
appoint
appraise
arbitrate
architect
arrange
ascertain
assemble
assess
assist
attain
attend
audit
augment
author
authorize
award
benchmark
brief
budget
build
built
calculate

capture
catalog
certify
champion
chart
clarify
classify
close
coach
collaborate
collect
command
communicate
compare
compel
compile
complete
compose
compute
conceive
conceptualize
conclude
conduct
conserve
consolidate
construct
consult
contact
continue
contract
contribute
convert
convey
coordinate
correct
counsel
craft
create

12

critique
decrease
define
delegate
deliver
demonstrate
deploy
design
detail
detect
determine
develop
devise
direct
discover
dispense
display
disseminate
distribute
diversify
divert
document
double
draft
drive
earn
edit
educate
effect
elect
eliminate
emphasize
enact
encourage
endure
energize
enforce
engineer

Action Word List (continued)

enhance
enlist
ensure
equate
establish
estimate
evaluate
examine
exceed
execute
expand
expedite
experiment
expert
export
explain
explore
extract
facilitate
finalize
finance
forge
formalize
form
formulate
foster
found
gather
generate
govern
graduate
guide
halt
head
hired
honor
hypothesize
identify
illustrate
imagine
implement
import
improve

improvise
increase
incur
influence
inform
infuse
initiate
innovate
inspect
inspire
install
institute
instruct
interpret
interview
integrate
intensify
internalize
introduce
invent
inventory
invest
investigate
invigorate
judge
justify
launch
lead
lecture
led
leverage
license
listen
locate
maintain
managed
manipulate
manufacture
map
mastermind
measure
market
mediate

13

mentor
model
moderate
modify
monitor
motivate
navigate
negotiate
nominate
normalize
observe
obtain
offer
officiate
operate
orchestrate
orient
outsource
organize
originate
overcome
oversee
participate
patent
perceive
perfect
perform
persuade
pilot
pinpoint
pioneer
plan
position
predict
prepare
prescribe
present
preside
process
procure
produce
program
progress

project
promote
propel
propose
prospect
provide
publicize
publish
purchase
qualify
quantify
query
question
rate
realign
rebuild
recapture
receive
recognize
recommend
reconcile
record
recruit
redesign
reduce
reengineer
regain
regulate
rehabilitate
reinforce
rejuvenate
render
renegotiate
reorganize
replicate
report
reposition
represent

requisition
respond
resource
restore
restructure
retrieve
review
revise
revitalize
route
satisfy
save
schedule
secure
select
separate
serve
service
simplify
sold
solidify
solicit
solve
spearhead
speak
specify
sponsor
staged
standardize
start
stimulate
streamline
structure
succeed
suggest
summarize
supervise
supply

14

support
surpass
survey
sustain
sympathize
synthesize
tabulate
target
taught
teach
terminate
test
thwart
train
transcribe
transfer
transform
transition
translate
triple
troubleshoot
unify
unite
update
upgrade
use
utilize
verbalize
verify
win
wrote

Weak Phrases:
Responsible for
Assisted in
Helped
Was assigned
Performed

Rsum Checklist
Once you have completed your rough draft use this checklist to be sure your rsum meets the
following guidelines.
RELEVANCE
Is there a clear reason for each piece of information?
Has the information been tailored to a targeted position or industry? You will need more than
one rsum if you are applying for different types of positions.
WORD CHOICE
Are action words used?
Are inappropriate words and abbreviations avoided?
Is professional language of the industry used?
MECHANICS
Are there any errors in spelling, grammar or punctuation? Make sure to not use personal
pronouns like I or me.
Are there any typographical errors, fragments, or incomplete sentences?
ORDER OF INFORMATION
Does the most important information come first?
Have you ranked success statements from most important to least important?
Is the organization of content logical and clear?
COMPLETENESS
Have you emphasized qualifications specifically mentioned in the position description (if applying
for a specific job)?
Is each area concise yet complete?
Are accomplishments described in specific terms with results?
LAYOUT
Is the rsum appealing and easy to scan?
Does it use headings effectively?
Does it use white space, indentation, underlining, capitals, and spacing effectively?
Does it have a professional look?
Is it on one page? (2 pages are rarely needed at this point in your career)
Is it printed on high quality paper?
CONSISTENCY
Are layout features (headings, spacing, typeface, bullets and ink) handled consistently
throughout the document?
Are wording, verb tense and punctuation consistent throughout the document?

15

Sample Rsums

Rsums vary in style and layout.

The following examples are considered business professional.

16

Guy Johnson
ACU Box 28 Abilene, TX 79699

Mobile: (555)555-5555

E-mail: gqj01x@acu.edu

PROFILE
A creative, energetic and personable finance and accounting major seeking an opportunity to work in public accounting.

EDUCATION

Bachelor of Business Administration in Finance and Accounting

Abilene Christian University, Abilene, Texas
GPA: 3.5/4.0
Anticipated May 2008

PROFESSIONAL EXPERIENCE
Travel Coordinator, Spring Break Campaigns
Abilene, Texas
Aug. 2005-May 2006
Acted as an intermediary between campaign leaders and the travel agent
Coordinated travel arrangements for 450 students to 26 domestic and international locations
Documented and maintained accurate financial and itinerary records of all travel information for 26 campaigns
Evaluated and selected around 50 students to be leaders of individual missionary campaigns
Faculty Assistant, Associate Professor of Management Abilene, Texas
Aug. 2004-Dec. 2005
Instructed 80 students on project management tools using SIMUL8, Microsoft Project and Excel resulting in students
understanding of critical path, resourcing, and time management
Analyzed and modified projects to pursue the improvement of students knowledge and usage of the material
Graded students projects to evaluate proficiency of course material and recorded this data

ADDITIONAL EXPERIENCE

Camp Counselor, Pine Cove Christian Camps

Childrens Ministry Intern, First Colony Church of Christ
Camp Counselor, ACU Leadership Camps

Tyler, Texas
Sugar Land, Texas
Abilene, Texas

Summer 2007
Summer 2006
Summer 2004 & 2005

LEADERSHIP & SERVICE EXPERIENCE

2007-2008 Vice President, Rotary International, Abilene Chapter

Organization where young adults augment their knowledge and skills and address the physical and social needs of their
communities while promoting international understanding and peace through a framework of friendship and service

Leader of three Spring Break Missionary Campaigns

Columbus, Georgia; Virginia Beach, Virginia; and Manhattan, New York

ACU Service Action Leadership Team Member

Organization that plans service activities throughout the community for ACU students

2005 & 2006 Welcome Week Steering Committee Member

Committee that plans, prepares and executes a week long event for 1,000 incoming students

ACU Centennial Homecoming Committee Member

Committee that planned events for thousands of alumni and distinguished guests for ACUs Centennial year

Freshman Class Senator, ACU Students Association

Representative of a freshman class who acted as their voice in decisions affecting their student lives

HONORS
Whos Who Among College and University Students, 2007
Deans List (six semesters)
Phi Eta Sigma, 2006

17

John Winn
ACU Box 29734
Abilene, TX. 79699
HM# (555)555-5555
E-mail: jqw09x@acu.edu
Profile

Marketing and management double major with an engaging personality, leadership experience,
genuine people skills, and responsible multi-tasking skills seeking a marketing or management
analysis and consulting position within the insurance industry.

Education

Candidate for BBA in Marketing and Management

Abilene Christian University, Abilene, TX

Experience

Anticipated graduation, May 2009

GPA: 3.45/4.0

An AACSB International School of Business, the hallmark of global management education

Caf Server, Borders Books and Caf, Colleyville, Texas
May 2007 Present
National retail store with the mission of being a headquarters for knowledge and entertainment.
Manager in training (Summer 2008). Dealt with sales, financial information, logistics and
all other business aspects of managing and running a retail store
Seattles Best Coffee Manager in Training (Summer 2008). Implemented Phase I and II of
SBC marketing and lead district in promotional Bean Friday sales
Hosted the Deathly Hallows Ball and Breaking Dawn Book release which quadrupled
regular caf sells
Cashier/Seller, Gap Outlet, Abilene, Texas

October 2007 June 2008

International retailer providing customers with products to express their distinct style.
Built a service relationship between Gap Store and Big Brothers Big Sisters of Abilene
Developed new marketing atmospheres and setup schemes for store
Achieved Gap Card store-wide goals

Backroom Flow Team, Target, North Richland Hills, Texas

May 2006 January 2007

National retailer providing great products and customer service while maintaining low prices.
Maximized profile by keeping store stocked at all times
Increased customer service by improving product turnover ratio

Activities

Summer 2005 and 2006

Camps around the country dedicated to creating positive memories for abused children.

Royal Family Kids Camp, Camp Counselor

Hosted over 150 campers in the summer of 2006

Assisted in organizing two camp sessions during summer of 2006

October 2007 Present

A non-profit organization serving the Abilene community by mentoring underprivileged youth

Big Brothers, Big Sisters of Abilene

Lunch buddy and off site mentor to underprivileged youth of Abilene

Students Association, Junior Congressman
2007 2008 School Year
Elected official for 1,000+ juniors at Abilene Christian University

2007 - Present
Student led organization serving the Abilene community through Christian leadership and actions.

S.A.L.T., Student Action Leadership Team

ICC Co-Chair (Intercollegiate Service Saturdays)

Organized and provided Thanksgiving meals for families around the Abilene area

2008 2009 School Year

Vice President of Trojans Fraternity
Re-chartered Fraternity of Men and lead 60 men in various projects and activities across campus.
Authored and developed a working constitution for fraternity
Implemented an ideal of excellence in unity throughout Abilene Christian University and
the Abilene Community

Skills

Proficient in all Microsoft Office tools including: Project, Visio.

18

6602 S. Main Street, Weyerhauser, CO 88888

Cell: (555) 555.5555
E-mail: lxl09x@acu.edu

Lea LuPIN

Profile
A senior marketing major with administrative skills, leadership qualities, international work experience, and the ability to
exceed expectations. Am seeking a market research or public relations position within a recognized, international firm.

Education
Candidate for BBA in Marketing

Anticipated, May 2009

GPA 3.5/4.0

Abilene Christian University Abilene, Texas

An AACSB accredited School of Business, the hallmark of excellence in global management education.

EXPERIENCE
Marketing/Management Intern Genesis Networks Solutions, Abilene, TX

Nov. 2008 present

A fast-growing high tech firm with a commitment and vision to provide superior software solutions at an unprecedented value.
Involved in the creation of market lead generation for expansion of existing client base
Researched, designed and implemented a proprietary organizational marketing plan
Creation and branding of marketing media specific to the firms HR function

Marketing Intern Mason Zimbler, Bristol, England

July 2008

Subsidiary of Harte-Hanks, the global leader in direct marketing. Mason Zimbler delivers integrated technology media campaigns for
clients such as Toshiba, Microsoft and Adobe.
Organized and edited a bi-weekly internal newsletter as well as a bi-weekly European newsletter
Researched and authored an article on data hygiene for B2B Marketing magazine
Assisted the Marketing Manager in submitting successful case studies into a national award competition

Marketing Intern Dex Media, Inc., Englewood, CO

June 2007 Aug. 2007

Dex Media is the exclusive publisher of white and yellow page directories in 14 states. It is owned by the R.H. Donnelley Corporation, one
of the nation's leading Yellow Pages and online local commercial search companies.
Compiled and arranged numerous excel files to be cross linked with other excel files for an internal
database which allowed employees to access, implement, and analyze important segment information
Composed multiple PowerPoint decks that were used in marketing presentations for further discussion
and planning by the IT team for future web-site deployment

Intern Allied Insulation Co., Commerce City, CO

May 2006 Aug. 2006

Serving the building industry with locations nationwide; focusing on the single and multi-family housing markets.
Provided administrative assistance to the HR manager by organizing a file system of 500+ employees
Assisted the HR manager daily with preparations for an I-9 audit

PC SKILLS
Experience with File Maker Pro 8.1
Proficient in Microsoft Word, Excel, PowerPoint, and Publisher

ACTIVITIES
Spring Break Campaigns part of a week-long mission trip to Anchorage, AK. volunteering for Boys and
Girls clubs, homeless shelters, and soup kitchens, March 2007
Leadership Summit a week-long intensive course in Buena Vista, CO. where several Fortune 100 CEOs
interact and mentor ACU students, January 2007 & 2008
Ko Jo Kai Sorority, August 2006 present

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Katherine Eisenhower
ACU Box 29347, Abilene, TX 79699 ~ E-mail: kxe09q@acu.edu ~ Cell: (555)555-5555

PROFILE
Marketing major with experience in customer service, dedication to quality, and proven time-management
and multi-tasking skills seeking a marketing position with Harte-Hanks, Inc.

EDUCATION
Candidate for BBA in Marketing, minor in Music
Abilene Christian University, Abilene, Texas
An AACSB International accredited School of Business

Anticipated May 2008

Cumulative GPA: 3.8/4.0

EXPERIENCE
Arthur J. Gallagher & Co, an insurance brokerage firm ranked as the worlds fourth largest
Intern, Gallagher Benefit Services division, June August 2007
Collaborated to develop a web-based training program for employees within the company.
Served on a subcommittee of a National HR workgroup to create effective recruitment pieces
for newly hired employees.
Researched and developed presentation slides regarding presidential candidates positions on
healthcare reform.
COBA Connections Office, career and academic advising for the College of Business
Career Education Officer, August 2004- present
Developed and presented programs to promote career readiness within the college.
Demonstrated fluency in Banner system software to assist with the developmental advising of
over 800 students.
Assisted with planning and execution of special events for the College of Business including
recruiting, alumni development, and new student orientation.
Consistently evaluated and updated office processes to improve student satisfaction.
Oxfam, International, Britains largest humanitarian non-profit with 700 retail outlets worldwide
Analyzed the effectiveness of corporate communication strategies on a workforce almost
entirely composed of volunteers.
Made recommendations to improve volunteer morale and creativity by way of revised content
and modified company publications.
Harte-Hanks, Inc. Worldwide direct and targeted marketing firm providing a range of client services
Evaluated customer service culture and compared findings with industry standards in order to
present results to the heads of London division.
Oxford Analytica, International provider of geopolitical and macro-economic analysis for heads of
state
Administered company- wide web survey to assess customer service culture and made
strategic recommendations based on identified deficiencies.
Boyd W. Shepherd, P.C., a law firm specializing in dental litigation
Intern, May 2005- August 2005
Researched case law for use in dental malpractice hearings.
Mitigated customer complaints and handled all manner of client relations.
Authored and compiled court documents for review and analysis.

ACTIVITIES
2007, Big Brothers, Big Sisters of Abilene: weekly mentoring to disadvantaged middle school girls
2006, Spring Break Campaign to New Orleans: collaborated with 30 college students on a weeklong
humanitarian service trip to repair damaged homes as a result of Hurricane Katrina
The Global Apprentice: a COBA study abroad program in Oxford, England. (June- July, 2006)

HONORS

2004,
2004,
2004,
2003,

Halliburton Foundation scholarship, qualified by test scores, selected through application

Recipient of Trustee Scholarship at Abilene Christian University, qualified through test scores
Abilene Collegiate Orchestra scholarship, based on live audition
National Merit Commended Scholar

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