Suman Chatterjee

MBA in Information Management (SPJIMR, Mumbai), B.Tech (CSE), SMC (Scrum Master Certified)
SUMMARY

8 years of experience, including 20 months of International experience, in the BFSI and Commercial Tax
Domain

Extensive experience in Consulting ,Project Management and Client Communication in delivering Business Critical
projects
Diverse experience in Business Process Reengineering, IT Strategy, Business Intelligence & Analytics, Market
Research, Program Management, Project Management and Client Relationship Management , working with
multicultural teams across global geographies

PROFESSIONAL EXPERIENCE
Senior Consultant, PricewaterhouseCoopers Private limited

Dec 2015 Present

Consultant to two of the largest Business Process Reengineering and IT Strategy roadmap creation project
In Commercial Tax and Transportation Domain
Business Process Reengineering

Assisted CTD, Bihar in terms of business process finalization, I.T. solution architecture, pilot implementation and its
integration with IT systems of CBEC and State Tax Administrations for implementation of Goods & Services Tax

Assisted CTD Bihar in creation of Data Migration Strategy, Implementation Strategy, System & Infrastructure design,
Training, Capacity Building Plan, Revenue Forecast

IT Strategy

Prepared a detailed IT Strategy, including a Digital Strategy for Communication, Outreach and Dealer
Helpdesk, for the Commercial Tax Department for transitioning into GST and Increasing revenue using BI and Data
analytics

Assisting in preparing IT Strategy for the Bihar Transportation Department for eliminating manual processes,
eliminating need of physical documents and increasing revenues using Digital Tools

Business Intelligence & Analytics

Assisted Commercial Tax Department in identifying evasion prone commodities and trends in suppression of Tax

BI & Analytics Tools used : MS Excel, Microsoft Power BI, R

Market Research

Assisted Clients in identifying potential Market Size, Consumption Pattern, Potential Tax Revenue

Recommended strategies to Increase revenue of the department by at least 8%

Program Management

DPR (Detailed Project Report) preparation, RFP preparation and Bid Process Management/ Vendor selection, Change
Management and Risk management for GST project and Transportation project

Senior Associate, Cognizant Technology Solutions

May 2012 Dec 2014

Involved in developing, maintaining and enhancing agency management, group pension & insurance management,
Re-insurance and claims processing applications for Global insurers in the US & Hong Kong

Project Management

Implemented Application Value Management model to reduce client cost of application ownership by 15%

Setup robust tracking & monitoring of deliverables & knowledge management within the team to improve quality of
output resulting in renewal of engagement with client

Led a multi-technology and multi-geography group of team members to deliver a business critical project within strict
deadline with zero UAT and post-production defects

Techno-Functional Consulting

Performed Business Process Reengineering for claims processing resulting in annual cost savings of $2 million
for the client

Augmented legacy application architecture of clients using newer technologies which resulted in increased ease of
accounting, business rule management and auditing for Insurance claims processing

Proposed and Implemented solutions that led to faster turnaround time of Insurance Agents and greater application
standardization across various client locations

Associate - Projects, Cognizant Technology Solutions

July 2007 Apr 2012

Onsite Client coordinator and Project lead for an engagement with one of the largest European Insurance Companies

Client Relationship Management

Involved in business requirement gathering, business analysis of all functional changes and reporting technical
impacts

Setup robust processes for communication, tracking & monitoring of deliverables and effort estimation to increase
client satisfaction levels across all parameters from red category to green within 4 months of taking over the role

Convinced our client in adopting a new billing process resulting in 10% increase in overall account revenues

Technology Lead

Successfully completed one of the largest and most critical projects undertaken by our client involving complete
redesigning of the database structure leading to overhaul of the whole life insurance application

Business requirement gathering, analysis and solution implementation for the life insurance and claims administration
system.

PROFFESIONAL CERTIFICATIONS

Passed LOMA 280(Principles of Insurance) with 92% marks

Scrum Master Certified (SMC), SCRUMstudy, License 77462

Introduction to Data Analysis using R, Big Data University

Technology Experience

Mainframe Technologies, PEGA, TIBCO, C++, R, Python, Microsoft Tools & Technologies

EDUCATION
Course

Institution

Year

Remarks

Post Graduate Program in Management

SP Jain Institute of Management & Research, Mumbai

2015

3.13 CGPA

Advanced Program in Information

Red McCombs School of Business, University of

2015

Certificate Course

B. Tech in Computer Science &

Jalpaiguri Govt. Engineering College, WBUT

2007

8.08 (DGPA)

Ramakrishna Mission Vidyapith, Deoghar

2002

90.2%(AISSE)
70.4% (AISSCE)

ACADEMIC PROJECTS

IT Strategy project on the retail banking vertical of Axis Bank.

As-Is assessment of existing IT Strategy, Benchmarking, Gap Analysis and Project Recommendations

Social Media analytics project on public sentiment analysis about one of the leading presidential candidates of USA
and came up with recommendations for future campaigning. Analytics tools used were.

Data analytics project using reviews posted in Amazon to find out how consumers perceive Microsoft Surface Pro in
terms of features and its competitors and then come up with recommendations for future product development and
positioning. Analytics tools used.

Python Scripts, XLstat, Weka and Microsoft Excel

Research paper on Influence of movie reviews on moviegoers using primary data collection methodology to show
how movie reviews from different sources influence moviegoers. Research tools used.

XLMINER, Python, Sementria and Microsoft Excel

SPSS

Proposed and designed a Document Management System for the NGO Samarthanam Trust for the Disabled,
Bangalore as part of their overall IT Strategy

Analyzed the repositioning of Maggi Noodles over the years and analyzed its success/failure using both primary and
secondary data collection
EXTRA-CURRICULAR ACTIVITIES

Part of Alumni Relations Committee at SPJIMR which manages Alumni interactions

CONTACT DETAILS

Phone: 9903300516 / 9547015334