List supply chain down to
the source of the issue
Issue number:
(eCIMS Number)
Supplier: Tier 1 / Tier 2 / Tier 3 / etc
Date of issue:
Part / Process: Part Name/Description
Issue description (i.e., What was wrong with the part when received by Chrysler?)
Permanent Corrective Actions
This is the problem statement or customer
complaint. It needs to have a object and
defect.
Use this path for the specific
nonconformance being
investigated:
- How was the defect
produced?
- How did the problem occur?
Therefore
Specific
Therefore
Why
Use this path to investigate
why the problem was not
detected:
- How did the controls fail?
- How did the problem
escape?
You may find that you do not need to fill
in all six boxes down a leg. You may get
to the root cause in three boxes, you
may need to add boxes to this form. The
important thing to remember is to drill
down to the root cause.
Therefore
Why
Therefore
Detection
Therefore
Therefore
Why
Use this path to investigate
the systemic root cause:
- Why did the possibility exist
for this situation to occur?
Therefore
Systemic
Therefore
Why
Therefore
Why
The most important
thing to remember is
each box must
answer "why?" to
the previous box.
Why
Why
Therefore
Why
Therefore
Why
To test your 3L5W, read it
backwards, from the bottom up
using "therefore" between each
box instead of "why". If its
written correctily it will makes
sense.
Therefore
(Specific root cause feeds
into start of detection leg)
Root Cause
Therefore
Why
Therefore
Why
(Detection root cause
feeds into start of systemic
leg)
Timing
List the
corrective actions
that will be or
have been made
to correct this
issue and prevent
it from occurring
again.
You should have
at least 1
corrective action
for each of the
three legs. Make
sure you have
timing.
Please keep the file that you
upload into the eCIMS system
an Excel file type. This
enables me to better
communicate back to you
issues/concerns/questions that
I have about your 3L5W.
Root Cause
Therefore
Why
Read Across Actions
Use this area to explain the how information gained from this issue is being applied across your plant (or supplier's plant) as well as your other (their other) locations
that make similar parts/components for Chrysler and/or Fiat. We may have the opportunity to prevent the issue from happening at another facility.
Root Cause
Timing
Lessons Learned Summary
Timing for all items (CAP, Read
Across, Lessons Learned) to be
completed.
What did you, your team, your company or your
supplier learn from this issue and how is it being
used to prevent the issue from happening again.
Was it added to a Lessons Learned database or
Master PFMEA? How do you prevent future
"generations" from repeating the same mistake?
Chrysler 3-Legged 5 Why Analysis
Issue number: (eCIMS Number)
Date of issue:
Supplier:
Part / Process:
Issue description (i.e., What was wrong with the part when received by Chrysler or what was the Customer complaint?)
Permanent Corrective Actions
Therefore
Specific
Therefore
Why
Therefore
Therefore
Why
Detection
Therefore
Why
Therefore
Therefore
Why
Why
Therefore
Why
Root Cause
Therefore
Therefore
Systemic
Why
Therefore
Therefore
Why
Why
Therefore
Why
Root Cause
Therefore
Why
Therefore
Why
Root Cause
Read Across Actions
Timing
Lessons Learned Summary
Timing
