Senior System Engineer
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Windows System Administrator with 6years of experience in managing server
infrastructures and data center operations. 4yrs of experience in Networking and
Application production support. Seeking assignment in Sales support/System
Administration/Project management with an esteemed organization.
TECHNICAL SKILL
Windows Server 2012/2008/2003 Administration.
System Installation, configuration and upgrading.
Configuration of Webserver IIS.
Active directory, DNS, DHCP configurations.
VMware, Hyper-V
LAN,WAN Management.
Installation and configuration of Routers and Switches.
Installation and configuration of Print devices.
Backup and Restore using Tivoli.
Knowledge in Storage.
Worked on tools like Autosys 4.5 and 11.3.1 for job scheduling, Remedy and
Request Center for ticketing, Accurev ver 6.0 for Application Build and Hteam
for Deployment.
PROJECT MANAGEMENT
Team lead for windows server L2 operation
Point of contact between client and vendor
Managing resources, billing and handling shift requirements
Creating Knowledge Article with respect to the ITIL process and ensure the
implementation and progress.
CERTIFICATIONS
CCNA : Cisco Certified Network Associate (CSCO12768776)
MCSA 2012 : Microsoft Certified Solutions Associate (MS0609958389)
MCSA 2003 : Microsoft Certified System Administrator (#3634031)
ITIL V3 Foundation
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EXPERIENCE SNAPSHOT
(Senior System Engineer): August 2007 to Present
Vettooran Computers (Customer Support Service Engineer): November 2004 to
June 2007
EDUCATION
Master of Computer Application University of Calicut 2004
Bachelor of Science (Chemistry) University of Kerala 2000
AWARDS AND RECOGNITION
Received 'BRAVO' award, which was given for my exceptional efforts to delight
customer and sincere commitments to project.
Team of the Quarter award 2012 from customer for significant contribution to
the company
Nominated for "Pat on Back" and Key Employee Recognition award towards
Customer delight/Appreciation
Successfully helped Autosys Customers to migrate the tool from 4.5 ver to
R11.Received Spot Recognition Awards.
PROJECTS HANDLED
Global Server Specialist Windows Support
Duration: June 2011 - Present
Roles & Responsibilities:
Maintenance, administration & troubleshooting of 3500+ Windows
2003/2008/2012 servers remotely in Dev/QA and PROD environment.
User account management and maintenance of groups, shared folders.
Implementation and troubleshooting of IIS web Servers.
Installation of Autosys Agents on Windows machines.
Installation and troubleshooting of TSM client and different TSM backup related
issues for the Windows servers.
Backup and Restore using TSM tool.
Performance Monitoring, Event Log monitoring, Disk Management.
Management of Network Printers.
Creating virtual machines.
Installation of Software as per the run book.
Disk space management.
Working with hardware vendors.
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Root Cause Analysis of issues.
Creating virtual machines as per application team request.
Infrastructure Management Server Support
Roles & Responsibilities: (JANUARY 2011 JUNE 2011)
Installation of ESX 4.1 server for Test lab.
Creation of Virtual machines
Installation of Application softwares as per requirement.
Creation of virtual Switches.
Deployment of OS.
Autosys Scheduler (JULY 2010 DEC 2010)
Autosys is job scheduling tool which is installed in unix and is used for scheduling
jobs in different Platform.
Roles & Responsibilities:
Functioned as Scheduling Jobs (Dev QA, & PROD) and Application support.
Creating / Updating/ Deleting JIL in Autosys Database.
Providing Interactive access for users.
Managing alarm escalation.
Providing solutions for customer Tickets/ Queries
Executing commands as per user request (Send Events).
Database connectivity checking and guiding user for initial Autosys Setup.
Monitoring the Autosys Instances.
Support for DR Activities.
SERVER OPERATIONS CENTER ANALYST (JAN 2008 JUNE 2010)
Functioned as Team Lead for Server Operations.
Monitoring 3000+ Windows and Unix servers using Tivoli
Creating /Assigning/Escalating Tickets.
Managing Shift Schedules.
Initializing Bridge Calls in case of Production Outages and follow up till its
closure.
Providing timely update to users for activities affecting their applications.
Providing reports for management.
Handling Escalations.
Providing Trainings to new resources.
Point of contact for vendor and Client.
Changed the infrastructure support to ITIL framework based on the guidance
from management.
Installation of Network Printers and its troubleshooting.
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User and password management in the windows domain.
Creation of Groups and shared folder access and recovery management.
Home folder creation in NAS drives.
VETTOORAN COMPUTERS (NOVEMBER 2004 JUNE 2007)
Functioned as Customer support service Engineer
Installation of Hardware, OS, Routers, Switches
Installation of LAN and WAN setup.
Installation and configuration of Printers.
Maintenance support for Wipro/Dell Customers.
Site engineer for AMC customers.
Working with call center to replace the defective device.
Blue print design and Infrastructure setup as per the requirement of customers.
SOFT SKILLS
Capability of performing the job with right blend of intelligence, sincere efforts,
patience, confidence and commitment towards the work assigned.
Highly motivated with strong leadership and communication skills and team
oriented.
PERSONAL INFORMATION
Nationality : Indian
Date of Birth : 26-05-1980
Religion : Hindu
Sex : Male
Marital Status : Married
Languages : English, Malayalam, Hindi, Tamil
DECLARATION
I hereby declare that Information provided above is true for best of my knowledge.
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