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499 views212 pages2013 Module 1 Book 1
I don't own this.
Uploaded by
Tibi RusuCopyright
© © All Rights Reserved
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/ 212
APICS Certified Supply Chain Professional” (XS >
LEARNING SYSTEM
Ty GO Cele RoaSt CUCU ICeCue Preparing for the Certification Exam
Studying the APICS CSCP Learning System combined with on-the-job knowledge, profesional experience,
and other APICS lerming tools, such a the APICS Ditonay, the most effective way to prepare Tor the
[APICS CSCY cericatio examination, The APICS CSCP Learning Stem is imtended tc cover the body of
Jnowledge tested bythe APICS CSCP cetifaton examination; however the APICS CSCP Learing
‘System doesnot teach the est” The Leaning System focuses on acquiring knowledge, whereas the exam
‘eas the candidate's ability o apply that knowlege in accordance with accepted industry andar
‘Content onthe exam is hased on real-world scenarios and requires candidates to apply the concept inthe
[ADICS CSCP Learning Sytem, While both the APICS CSCP Learning System andthe APICS CSCP
‘ertiaton examination are based on the APICS CSCP Exam Content Manual which avilable for
ee downlod a wane LearnCSCP.com > Resource Center > Certification Exam Resource) they ate
‘developed independently of one another. To preserve exam integrity, speci exam questions and their
‘edt are not shred withthe APICS CSCP Learing System developers.
ntelectual Property and Copyright Notice
All pited materials ia the APICS CSCP Learning System an ll material nd informatin in the
‘companion oaline component ae owned by APICS and proceed by United Sites copyright a as well as
lnterational weaties and prtocals, including the Berne Convention. The APICS CSCP Learing System
andthe companion Access Code fr the CSCP online component are for your personal ecational se only
and may not be copie, repreduced, reprinted, moifed splayed, published, eansmited (leeroncaly of
‘there, eansered, sold, distbutd, leased, icersed, adapted, uploaded, downloaded or reformatted
1m addition to bsng illegal distibuting CSCP materials in violation of copyright avs wll the
"og wefuies APICS invest tigi! sures o crest quay professional eopment
‘Opportunies Frits membership. Please do nt volte APICS" intellectual property ghia copyight
Taw,
APICS Dictionary, 13% Edition Reference
‘esinitons comaed wii he APCS CCP Leming System are consistent withthe APICS Drennan,
"Bihan. You my pucse the conpee dictionary fom the APICS boost.
Module 1—Book I Checklist:
Fundamentals of Supply Chain Management
Section Start Date Completion Date Section Quiz Score
T-A: Supply chin management concep
1B Supply chan alignment wih business
sinegy
1. Supply cin design and improvement
consdertons|
Inventory management
"Look for this st onthe Web at www. LearnCSCP com. Course Overview and
Module 1: Fundamentals of
Supply Chain Management
Book 1
Module 1, Book 1 Contents
2013 APICS CSCP EXAM CONTENT MANUAL (ECM)
COURSE OVERVIEW i
MODULE 1: FUNDAMENTALS OF SUPPLY CHAIN MANAGEMENT
Introduction. Ma
Section A: Supply Chain Management Concepts. 1
W'sa World of Global, Comples, Intedependent Supply Chains. 1B
Basie Supply Cain bs
‘The SCOR” Model: Linking Process, Metrics, Best Paces, nd Techolosics 13
‘Vetical versus Horizontal Integration Lis
Supply Chin Management Objectives 124
‘ply Chin Management Benefits 146
Accounting an Financial Statement Basics 152
Section B: Supply Chain Alignment with Business Strategy 168
‘Bsines Strategy and Competitive Advantages 1-70
Organizational and Supply Chan Suateay, Prioritization, Capabilities, nd Alignment. 174
Resolving Misalignment or Gaps 1-106
Section C: Supply Chain Design and Improvement Considerations. hans
Understanding the Marketplace ras
Supply Chain Design Considerations rans
Contimous Improvement bis
‘Section D: Inventory Management. Lass
“The Ned for Inventory. Las
Aggregate and em Inventory Management List
Flow of Mater, Liss
Funetions of lventory Wed
Inventory-Reatd Cost Categories vist
Effects of Inventory n the Finacial Statements. 1159 Module 1, Book 2 Contents
‘Section E: Logistics Fundamentals.
Role of Lops a Suply Chan Management,
Logistics Service Providers—3PLs and 4PLs.
Reverse Logistics.
Section F: Market Segmentation.
Reasoas to Mey and Understand Market Segments
Ways o Segment Marks
Understanding the Wants and Nee f Each Segment.
‘Section G: Demand Planning
Foreasting Demand
Demand Manage
Linkages Among the Elements.
Demand Management Functional Respousibiliies and nerfs
Section H: Customer Relationship Management (CRM) Concepts.
New for CRM
Scape of CRM.
Elements of CRM
Benefits of CRM
Iemplementing CRM,
[Nee for and Uses of Customer Inforation in CRM
‘Section I: Supply Management Concepts.
“otal Cox of Ownership
‘Outsourcing an Onin,
Make-vers-Buy Analysis
Range of Buye- Supplier Relationships.
Developing Supply Plans
Sepplite Relationship Managernent (SRM)
Imerrelatonship between CRM and SRM
Bibliography.
Cumulative Course Index
© mrsarics
‘Version 11,2013 Eatin
‘Aoighseseved Qasr natn APICS Certified Supply Chain Professional™
(CSCP) Learning System
‘This product is based onthe APICS CSCP Exam Content Manual (ECM) developed by APICS. Although
the text is ase on the body of knowledge ested by the APICS CSCP exam, progsam developers donot
have access othe exam questions. Therefore, rang he text doesnot guarancea passing coe
“The references in this manual have boon selected solely onthe bass ofthe educational value wo the
APICS CSCP cetfcation program and onthe content ofthe material APICS des nt endorse any
services other material tht my be offered or ecommended By the authors publishers of books and
publications listed inthis module.
Ever effort as been made to ensure that al informations curent and cont. However, avs and
‘regulations ae constantly changing Therefore, hs product is distbuted with the understanding that the
publisher and autor are not ofering eal or professional services
‘Acknowledgments
‘We woul lke to thank the following dedicated subject mate experts who share thee time, experience,
ad insihts daring the initial velopment and subsequent updates ofthe CSCP Learning Sytem:
(re. lei De Jankowski CFM ESCP Maye Ra, CIM, CRM,
“mobrata Bose, SCP Honey Johnson, PIM, CIRM, Kimber Roel, CPIM, CIRM, CSCP,
|AlBaky,CEPIM, CIRM, CSCP_ "CPM CSCP ‘Co
esis Cmpos Cats CPIM, CIRM, Rajesh Kant CSCP waco Stcter-Chigpe
CPN PMP-CPAM,COIA,CH, Prank Kmper, PIM, CSCP__ Carlyn Sy, CPIM, SCP, CPM.
(Scr, rsh, CPF PLS Sick Ker, CPIM, CSCP,CPM, Pano, PIM, CIRM, CSCP
{ae Chale. PRD, CFPIM,CSCP— Jose Lar had Stl
rae Chhiy, CSCP ‘ike Couenan SCP ‘Stn Ta, CPM, CSCP
David. Dai CSCF,LSS Giga Lanes CFPIM, CSP HeanJau (Arta) Teng, CPIM,
Blot “Thingy tan, CSCP scr
Prasat K.Dish,CSCP.PMP aha et CrDIM, sce, ‘ave Taide CFPIM, CIRM.
Sun De SCP cr Salep Vali, CSCP
‘Armd Desa, CPIM CIRM, Sean Mil, CSCP Rosemary Van Teck, CPIM, CIRM,
scr, cr, crsh ‘Aen Milken, CIM, CRM, sce
‘Ate Dov, CPIM, CSCP sce ‘Wout Verwoerd, CEPI, CIRM
Rlph< Ful CFPIM, CIRM, Plo Mond, CPIM, SCP ser
ea) Petr W. Mary, HRN Robe Volos PhD, CFPIM,
Laura. Grn, CSP RaeeeeieMiancscr _ eiRMLescr. CoM
Ince Mla, CFPIM, CSCP te 1 Whiel CIM, CRM,
: ashr Renan Poona,
‘Amt Kum ep, BE CSCP scr oa!
So taeman CFPIM, CIRM, SCP Gast Chun Praia, cP, csc Vite Wik, CSCP
EP Jok PRD, CFPIM,CSCP David River CPIM, CIRM, scr Will Jom,CEPIM CSP
Rajesh Karr Fgnésswarn, CPIM,
escr
‘ning rend Bee PEC CE PEL UL UU Ubu bus eu JUUUUY APICS CSCP
Exam Content Manual
This manual is in effect from
January 1, 2013, through December 2013.
Visit apies.org/ECMerrata for APICS CSCP Exam Content Manval errata
“The refrencas inthis manval have boon selected slay onthe basis of tho educational value othe
{PICS CCP catfcalon program and on te content of the materia APICS does ol endorse any
‘Soroes oF ater mates that may be ore orrecommandd bythe shore orpbleners of Bock
{nd pubicaone Ist Ins manual
(©2013 APICS The Assocation fr Operations Management
8490 West Bry Mawr Avenue, Suite 1000
(Chicago 60831-3430 USA
home -b00-4442742 or 9-779-867-1777
Fave + 1-772-630-3000
"No porto of his document maybe reproduced under any ckcumstanos. CSCP isa ropitorod
trademark of APICS
‘Stock #09091-2013 ss Table of Contents
Ltr to Candidates oma
tneducton roma
[About the APICS.CSCP Examination ome
vest Format om
Tobin te Test Eom.
Inarpreting Test Seores coms
‘Studying forthe APICS CSCP Exam, coma
‘APICS CSCP Reroncs, ec
Terminology ecw
Adena Resources for APICS CSCP Candidates, ecw
-APICS CSCP Learning Sytem cma
{APICS CSCP insctorLed Revow Courses coms
‘APICS Educational Programs ecm
[APICS Carfed in Preducton and invertary Management (CPM) Basics of Supply Chin Managemant
(SCN) Reviow Course and Examination. ems
|APICS CCP Caaticaton Maintenance: Continuing Professional Development coms
‘The Importance of Catleston Malnenance coms
[APICS Code of Ethics Eom
/APICS Cottied Supply Chain Profesional (OSCP) ome
‘Scope of the Subject Mater ome
PICS CSCP Content come
Content Oxtine cur
Key Terminotogy ecut2
‘Supplamental Gtssary ecw
Biboraphy cms
Sample Questions. out?
‘Ancwors to Same Questions. omg
(CSCP Exam Content Manual | PUL UL ECL LE UU UU Ue UY bo UU eye seuss UssEY Letter to Candidates
eat Candate
(On behalf ofa the members of APICS The Associaton
for Operatens rein the Cate! Supply
(Chain Protssonal (SCP) Suscomio, | want to
thank ou for your inerest mn he APICS CSCP program.
[APICS ie the global leader and premier source of he
body of knowlege in eperatonsmanagemant, ling
prosustn, iver, suply chain, purchasing, and
[opetes. Size 157 ndhaduals and companies have
‘ied on APICS for is super trang, rtratonally
‘ecoghled certfeatons, comprehen resources, nd
‘ide network of accomplished ny
professionals.
‘Te APICS CSCP program is primary intended for
professionals in supply chan management ans
‘leagned to teat he candidate's knowledge of and ably
to apply te supoy chan managerant buy of
anlage. By caring tne APICS CSCP designation
‘anddates have demonetatd har understanding of
‘Suppy chain mansgement bes practices.
The APICS CSCP program wal hlp you advance your
‘career hile ging you vaidaed foundational
Iowlodgo fo asin mproven yeur company’s
{compolve pasion snd prota. The program takes
‘broad view oe el, extending beyond internal
‘perations to encompass all to stops roughout the
“tppl cain—ftom the supple, trough the company,
{othe end consumer nthe reverse fou of product
{and mater for the purpose of managing relums,
fetubishing, Freeing, The program provides you with
{he knowledge to efecbsly manage th tegration of
these acti ta maniiza a company’ ave chain,
“The subject mats organized into twee content are.
Fundamentals of Supply Chain Management
‘Thi acto provides te foundation forthe exam by
aderossing te concopts and satogios used fr
‘tlocve supply chan management Includes an
‘verow of supp ean managemens, managing he
‘suppl chain, and improving te sump chain
‘Strategy, Design, and Compliance
‘his encon addresses conssaationa inthe design ofa
supply enn, the processes thal support he
‘xganzation's strategy, improvement of the sustainaiy
‘ofthe ergarizalon end trading partners, and
ompkance wih appeable rgulaons and voluntary
Standards
Implementation and Operations
This secon covers managing and balancing suppl and
demand trough measutng, nalyzng, and enproving
Supply chain processes
‘This PICS CSCP Exam Content Manat i inode to
ride yu wth an overview of the program an cutis
fits body of knowledge, key tormielogy. and
Feferncee. The aut f hed ino tes chagnostc
fareas, and th ave emphasis f each of the areas Is
indestod by a percentage fque. A sample of 10.
stave questions is also povided. The APICS CSCP
Exam Content anal shou ot be te only reference
you Use to prepare er he CSCP exam; homover,
Should be Be fet Vo wish you sbocess in your pursuit
ofthe CSCP designation,
bby okie
oly Wnte, CFP, CIRM, CSCP
(SCP Subcommittee Cha
(SCP Exam Content Manual ECH Introduction
“This exam contnt manual provides guidance for
{natiuae roparng fr he coieaton examination,
‘The ebecve of this marval so otinn tho APICS.
(CSGPtosod body o krowledpe
‘The main section ofthis manual begins wha statement
otha scope of th subjoct mati followed by 8
Aloscipve tin of te content. Key emingogy anda
bibograpy of references are provided The secon
ences wth sample questons sna thoce Pat
appear on he examination, the correct answers for tho
Samplo qestons, and bit explanations of uy they are
‘Te recommended procedure for mastering the subject
mater
1 revi the content cutino, which eins the scope
ofthe materi
‘+ sty ea ope, using he suggest references,
[Nhe end ofeach major sections a st of the
Teferencos that apply ote opie in hal ean. The
feat number indeates the sequonce number fr tho
rofeenco nthe Bbtegraphy secon, and the numbas
Inparonhouse eae the chap) wits Yat
reloronce
‘Candidates shoud understate dfnions of tho key
toms and te appcaton ofthe csinod tol end
tech
Safco references are given tha provide ciferent
approacies i the material covered in ach diagnose
ara and afore siyos of presening te formation
Reading ndstyelated poroaeas, such 93 PICS
‘magazine andthe PICS Operation: Management Now
-newslotr,wll lp you martan an awarenoss of
Shanges in he sate of heat
About the APICS CSCP
Examination
‘The APICS CSCP exam consi of 175 multiple choice
estos, There a furor me it for te exam,
Fer mote inlormaton abou testing and registration
polces and procedures, cal APICS Customer Service
ft -800-444-242 (Unto States and Canada),
{3.867.177 and ogee 9 curren APICS CSCP
Corifenton Bulan, or vist the APICS website at
ples orplesep. Candidates who plano test a North
‘America shou roquest sock #00056, and candidatoe
testing autede Norh Amica should request stock
Question Format
Allo the quostons onthe SCP examination ae
Intndad ota no's understanding tie CSCP body
a kode In adton itis bl reno to
Uindortand the various formate of aston onthe
‘starnnaton. The otowing five examples strate the
Types of multiple ceice quostons that one may ied on
the examination
For Example 1, choose th response that best
complete the salen
Example t The 60-20 ef an application of
(A) statiseal process contol
{@) defect mazsurement
() rootcaure anaes
(©) Pareto analy
(The canoe answer fs)
For Example 2 choose the respone hat best answers
the question,
Example 2 Which of the folowing is used ae koy
porlrmance inal (KP) to measure variably of
mana tough the supply cain?
(A) but ooct
(@) tate
{) ivontry tums
(0) ioral fare
(Mhecarec answers A)
For Example 3, choose the one response tha does NOT
corset compos the slatomont.
Example 3 Alo the folowing ae examples of
‘oe ofthe customer EXCEPT
(A) collecting point a (POS) data
(@) customer panal groups,
() recoding tastomors potions wih recent
purchases
(0) Surveying customers onine
(The coect answers A)
Foc Example 4 and 5, evalu the statements and
rove the MOST oF LEAST appropiate reponse,
‘he answer ino on person's opinion: tis he
sccopod choice scooting tthe APICS body of
rowed.
ECM.2 ©2012 APICS The Association fr Operations Management [Example 4: The MOST sgifcant advantage of
sSatage soulng
(A) fing supptrs who can provide mates at
(6) ting totnotogy to slot lowcost, high quay
ouras of maar
() deveoping tng erm supplier relationships
(0) having a process or recuring wansactons
wth sings suppliers
(The cored answer is)
Example 6 Which of tha folowing factors has ha
‘te LEAST impact onthe growth of customer
‘caionanip management?
(increased customer expectations
(@) reduced commodty pees
(C) creased ease m comparizon shopping
(0) ceducod coat of gaining now customers
(Tho orc answers).
Taking the Test
‘The tests dosgned fo evaluate a cancates
nolo ofthe subst mater. Threor, De key to
Sucooes 2 thorough understanding of he subjct
‘ator At questons ar based onthe cent CSP
body of knowledge as defined in Bw exam contort
‘manual
When you start your exam, rea a the drecons
Cael Be sure you understand the drectons before
you bogine answer ary questions.
Read each question caret and norughly.
‘quostonincdos stmulus matora such a ab
‘apn, or stan, be sue study before you answor
tho question Take care to avo assuming inormaton
rat en. oc walla assuming you know wha boing
‘eked not reading the quotton complete, of
‘eeond guessing" the quos on Every fort Ras boon
made o avid misleading wording ond peotde
‘on informaton reach question,
Choose the best answer fom the choices gen, Cre
has been taken to aod misleading choces, Dp not ok
fer Mladen teks er exceptions ote norm Fr each
‘question, one and nly one othe fou ees
FPpreseis th cect answer.
6 soem feu io you, Go onto the ther questions and
Fou the dficat oes later f you have bm ou
have some knowedge about a patcuar questo, you
may bo ade te afin one of more chokes =
Feerract Your sore onthe oe lb bated onthe
amber ofquesions you arawer caret, wth no
ona frincorectanewers; therfore, itis to your
‘vantage to guess raha than not answer a question.
‘voi! changing an ane ars you are bchtly
Garant you markod the wrong anawer.
Interpreting Test Scores
Sean based on jour cect responses. Tere no
Bona foneorct newer Tho omison ofon
Snower wile ound the save ae an core nena
‘The APICS CSCP scaled score range 200-260. The
‘minum passing scores 200.
You wi recive yur exam sae along wth
gnostie evamaton on your patomance.
Studying for the APICS
CSCP Exam
-APICS offer numberof resources to hep indus
prepare forthe APICS CSCP examinabon
APICS CSCP References
‘Bibliography. The APICS CSCP Examination
Svocommitos ha lentes 2 numberof eerancas for
the APICS CSCP examination. These are ited nthe
Btsingraphy sactan of Ps mania Ae refrencos
‘conta exosont material at wl asset fst
‘reparation. Fer ston inormaton onthe PICS.
SCP retorences ve APICS webste at
‘aplesorglesep, oF call APICS Customer Service at -
‘00-449:2742 (Und Stats ad Canada) or +-773-
asri7rr
‘Acanddato may discover that he maria covarod in
{he chaps of one relrence duptests rate
‘covered another reference. Both sources ae inched
eferenogs fo allow candidates some dacrton in
oct teat reparation male thal hey fd
ccocbe and understandable
In deising ia singe references sufcon. candidates
‘shoul aeess theron level of owed agains Both
the deserpve examinaton specications and the
‘otated tpi ist contained ith content outro. ero
far any areas of weakness, ie candidate should consult
Snotorrelorence as part a the lot proparaton
process.
ts not practic! it al ots hat contain excellant
rus student of uppy chain
0 wishes to say caret wih the stato of
tho art wil take advarago of publeatons suchas those
Istedin the compronanaive APICS Eavcatonal
Resources Brochure (stock #0104), featuring APICS.
(CSCP Exam Content Manual ECM. ‘eforence mates To receive he brochuso, cal APICS
Customer Seven at 1-800-444-2742 (Ure States and
(Canada) or#1773-867-1777, oF Shop APICS a
sples.orglahop.
Content outine. The conten uti povided in tis
lcament shoul be coneired a primary resource
tram repeat. Kpovies an overt ft majo
{opie inched inthe exam ae wel a at of tho
concepts hat ae levanttthal ope
-APICS Dictionary. The APICS Dicfonary 13th eon,
‘San essen publican tha pesto the exam
conn manual and exams. With tho profession,
torminlogy varios among ndusies, companies, ant
{ho academis communi. The examinaton utes
Sandardtrminlogy a8 dso inthe APICS Detonary
land the Supplemental Glossary actn inhi arn
Recognizing te tems and understanding har
‘Setnitone areessonti.
Terminology
instudying forthe APICS.CSCP oericaton exam,
Candas may discover muti tems Usd fo denote
thosome toca, An xampie of ators
treatin vers horizontal tegration. AICS has
‘tempi provide constancy with preter
ierincay. However, sree at lon wed
Suhre te varus references Used 0 comps he
Bodo knowledge. Candidates are encouraged to be
{era whats and concpts ed wan osc
‘ne and ey trminaony ston, un he APCS
‘Bicbonary as the primary gue for defor, The
Supplemental Glossary, ckdodin ts mania
proves redo atonal rarmotn eniie by the
‘ram commitoe.
‘Additional Resources for APICS
CSCP Candidates
Inaction othe ced rferences, tay be hep for
you to pursue chaplersponsored courses, callepe
Courses, APICS workshope,slrstay courses, oF
outes offered by the APICS network of authored
‘education providers (AEPs) asa means of lesming the
body of renege tat tsi ne caricaion
rogram. A wide vty of courses ard materia
Svafable. As wih any ehorIvestvent of be and
‘money, you shaudracerch various courses belo
Investing one
APICS CSCP Learning System
“The APCS CSCP Leaming System isa comprehensive
potessonal development and certain pepaston
program. This sel drected program combines pn
Matol and nine eters ss The system
‘ero minster fomat.
‘The APICS CSCP Learning System doos not tach the
and in many areas rvions concep but does nol
tach coneapis. The APICS CSCP Learing System
proviges a torough revi’ ofthe subject mar, but
Should not bo used wahout he most curent APICS
{CSCP Exam Contant Manual as moans to doo the
‘andidat's toy, Thor wl ely be some content sr
tho APICS CSCP Learning Stam ol covored by the
‘exam; conversely thor what ba somo cntnt inthe
‘ram ot covered by th leaning ystems, Thus, he vse
‘ofthe curt exam content mandala asset candidates
‘ih thse sexe,
APICS CSCP Instructor-Led Review
Courses.
‘The instuctoried format combines the APICS CSCP
Laring System print an ann emponens withthe
Ieadorsip a qualiie nstutor: peer calaboraton,
‘company newerting; and astute, se chose 0
Koop partpasan sc, Lear move about APICS
Fecoglzed insur spies. org
Fecognizedintructors ond ecl APICSarnors that
Provide APICS CSCP courses apes orgie.
For courses in Noth Ameria, vii the Parner and
Event Fader onthe APICS wb a ples orgfinder
‘or cal APICS Custemor Serie at 800-444-2742
(Unt States and Canada) or 1-773-067-1777
‘bain conae information for your local chapter. For
outss cutsde Noth Ameic, vik
‘ples orgnarnational to est he nearest pats.
APICS Educational Programs
{PICS offers a varity of educational programs, wo
{3s tho annual APIS Intemational Convoronce & Exp
Fer alls of APICS leang opportuntes an
intoraton on cures avait, cll AICS Customer
Service at 1-300-144-2742 (Unod States and Canad)
oneT7BA87- 1777
ECM-4 ©2012 APICS The Association for Operations Management APICS Certified in Production and
Inventory Management (CPIM) Basics
of Supply Chain Management (BSCM)
Review Course and Examination
The APICS CPIM BSCM modulo todies terminology
{pproaches, and teiques foraging the mama
Supply chain na manufacturing organization. Fer at
Toaton, the references and he review course may
‘lable resouces fr APICS CSCP candies wh are
‘otfamtar th the production and ivenony
‘management smaromont Adana, nua
inexpeioncad aking cartfeton exernaton using
{he mullpltocs rma of tems pes tnd R
neil take he BSCM examination,
Fora complet lit of APICS resources, vist the APICS
wets at aptes.org or cal APICS Customer Service at
‘oo. 2742 on vicrr2867-4777 and ouest a
camplmeniary APICS Educational Resouces Erochure
(stoac tor.
APICS CSCP
Certification
Maintenance:
Continuing
Professional
Development
The Importance of Certification
Maintenance
“The growing numb of ndviduals choosing o pursue
profesional Jovelopment tvaugh he APICS CSC
‘rogram ndeatos a sang awareness thal conning
‘Sd.aton and she dovlopmant are essertal to
‘meating te ifomaton and echnclogcal chalonges in
today’ railyevoving workplace and global
‘marketplace. Professonal davetopment opens doors to
Ira ever oportunies and crganizatonal
[though APICS CSCP recogtion and mainionance ae
voluntary programs, they equa demonstte one's
ommimano aaneving the hes! ove! of
professnal dovelopmant and sandars of excolence,
‘The APICS CSCP cofeation maintenance program
upholds bath ho objctias ofthe APICS CSC
program and the APICS vision to promote long
Foaming, This feible program recognizas hat
Individuals ar at varous tvs nthe career, come
‘fom many indsties, have ferent edition neads
and caro goal, and havo varying depres of 2cce55
continuing education. Thus requirements or maintaining
ceatioaion canbe mel ough multe sours and a
‘arity of profesional development aces iionded to
lp prepare fr to changes ahead and maa a
‘rotenone by
‘reserving the currency ofhard-eamed cartfeston
rodents expanding your knowedge of he aes
Int precees
‘+ expanding your knonldge ofthe latest industry
fractoes nforong skis
+ Siploring new echnoogyeolalons
1 reinforcing site
{improving jo perfomance
4 domonstaing commimen to excolnce
{Increasing competive advantage.
To promote professional growth an felong laming,
-APICS CSCP dealgnoes must complete te crtiaton
Imarenance program every ve years. Competa dota
‘nfo fe mantain you APICS CSCP designation wi
Se mated candles gen secs compen ot
the creation requirements
APICS Code of Ethics
lodge abo by the APICS Gado of Ethics Onco
ted, yu pladge to contnue your education to
ineroaso your corrbuton tothe supply chain
management prolesson Ale acoving the APICS
CCSCP designation, you pledge aso to share your
Ironfodgo wih athars by partopatingn APCS
rosoareh and edveaonal aces a acs tric,
‘atonal an interstonalavls
“The APICS Code of Ethie i a foows:
{+ Tomainian and improve sound business practoes
{nd foster igh standard of prolessinal conduc
‘+ Tobeid in professional condence ay e¥ormation
gained a he busines of flow members
‘ompany and to retrain for using uh mation
1+ Tosseoksuecese shout aking unfair advantage oF
sing questionable acs that would compromise
one's satraspect.
+ Tonetter engage n oe sancton any exploitation of
one's membership, company. or pofesion.
+ To-encourage. and cooperate nthe tersnange of
nonlodge and eehngues forte tl bent of
the pretense.
+ Tobe cael with one's cits and eral with
one’s paseo bul and nt io dst.
(CSP Exam Content Manual ECM-S ‘+ Whenever a doubt arses aso height tls of
‘one's poston or action to rescve sch doubt
‘czarding to ganaralysccopod stands of tut,
fai dealing, and good tase.
‘+ Tomainan hgh perso standards of moc
responsibly, charactor, and Busnes neg.
‘+ Toupheld tho high als of the association as
cuted Inthe bylaw.
Far to abide by APICS Codo of Ehicspoey may
result sanclons up t and including deceiston
APICS Certified Supply
Chain Professional
(CSCP)
Ettecv for January 1,2013-Decombar 31, 2013,
CCSCP Subcommittee
Roly Whit, CFPIM, CIRM, CSCP (Chai)
Nishat Anmed, CPIM, CIR, CSP, CPM
MC. Dean ne
Joanne Gorsk, CFPI™, SCP
Fox Valley Tecnica Calege
Robert Pncet, PI, CSCP
‘Andrea M. Pruthomme, PhD, CPIM, CIRM,
‘CSCP, The Ohi Slate Universi
Eeaurdo A Shey, CFPIM, IRN, CSP
Somes
Scope of the Subject Matter
leas road tho introductory mata in his manual for
‘event infomaton abou be examination,
{APICS CSOP covers concepts, satel, processes,
‘oaks, and tectecogis apple o manoging De neo-
‘nd forward and backward fw of mates, iormaton,
‘sd value na suppiy chain.
‘The subject maior isergarizod int hoe contort
Fundamentals of Supply Chain Management
‘This secon powes the foundation forthe exam by
addrecsing tho concopls and satoios ured for
Stacie supply chan managment Includes an
‘veri of supply chain management. mang the
‘Supply chai, and improving the supp chan
Strategy, Design, and Compliance
‘This ston addrossos consideration inthe dig of
‘ppl chain, he processes tat support he
organization's statogy, improvement of ho sustainabaty
‘ofthe erganizaton and string painers nd
omptance wh aplcable regulations and voluntary
Standards,
Inaplementation and Operations
This section covers managing and balancing suply and
demand trough measizng, analyzing, and npovng
Supply chain prooossas
‘The succesful cada wil be abi to ecogeze and
analyzo speci supply chan station and
‘pporuntos and sleet he appropiate approaches,
tools tecniques, and tecnologies. The cana al
be able odie the acbonsnaoessary to plement
‘lected sliona, Ths includes an undtsanding
and abit, manage
1° agnor of suppy chan processes and capabities
‘wth sbatoiebainess goals
+ orgateatonl ols and fesructires nthe supply
can
{mati inormaton, an nanca ows
1 ina: anni organdatonaleiatonships
‘selection and use of technologies te onabe fective
proces management Many of tems on hs
fram equre the cana fo apy ee or more of
tho tome ete nthe outine and oy
terminlegy.
APICS CSCP Content
“Thzee content areas have boon designed o organize
[APICS CSCP demain. The relative importance of tose
Tepes wl vary among indies, bul the gues given
bow show te prconage designated fr wach seston
‘onthe exam.
Diagnostic | Mala Topie Parceniage
Part ot Exam
1 | Faxdamoniat of Supply | 33.39%
‘hain Management ae
[Supply Chain Stategy, | — 203%
Design, and Compliance
TP epementaion ana aa
(peralons
ECM.S ©2012 APICS The Association fr Operations Management Content Outline
| Fundamentals of Supply Chan Management
‘This soto addouses the fundamental conceps used
for effecive supply chan management and wl rose
the foundation forthe APICS CSCP exam, hincudes an
‘rerio supply chain managoment concopts and he
ood te align resources with the satay of tho
‘Sxganzaton Management ad nprovenen fhe
Supply chain ar then adseneed Exam questions
ovonng dus aea wl include eloments ela tothe
‘oto
A. Supply chain management concepts: A ecugh
Undortanding of he olen a soppy chain nebo
‘nd tho low a au reugh i required. Abroad
Understanding othe supp cain management
processes, bjactves,mlagraton, and bona
‘so requred. Knowledge mts area encompastes!
1 Basle supply chan
2 Entivos
b Siuctres
12 Planing demand and supply
1. Sourcing good and serves
© Producing goose and orvioes
4 Dalarna goods and servcos
'& Planing or and procesin eas
8. Vertesl and horizontal integration
4. Supply chain management objectives
"improved customer cones
1 Ettcont use of systomdo resources
© flecve we of system de osoures
{4 Loverage of partner svongt
5. Supply chain management bons
2. improved market knowledge
1 Inareased vlosty Inthe fous of goods and
‘noes, fn, and information
. Incrasad visit of lows
4. Reduess varabaty of ows
©. rogated operations
1 Improved menapoment of ik
‘9 Inseared sustanaty
'. Supply chan algnmant wih busines statogy: The
supply chan satogy shoud align wth ad enable
the business stata). Achieving appropiate
_alrmnentrequres an undersanang of he forms of
‘competitive advantage being pusved. Kaeo
‘eure an undersanding of fe ganizations
‘atopy, pois, capabiis, and tho resolution of
risalignmonts gaps. Knowedgo in this aoa
fencompares:
1. Compatve aavantages
2, Businss capabiliis and statogy
2. Organizational stagy
B.Pnontzatonoptons|
© Orpanzatonalcapabites
‘4 Algnment of eaabilies a strategy
sanmento gaps
Resolving mi
4. Collaboration among tating partners
12 Bonala of colaboration
3 Reuiement or sucess
(6. Supoy chin desi and inprovernent
‘considerations: Te suply chain strategy should be
‘eaigned wih an undertanng of he maretpac.
Tals roqures an understanding of supply chain
‘manaportnt design and canes improverant
onaderatons. Knowledge hs area
‘encompasses:
1. Understanding the marketplace
2. Supply chain design considerations
‘Network configuration
1 twenty oeaton and levels
© Product sign
Iefraton technology
4
"© Support ystome
3. Contouous improvement
8” Prodct considerations
Process improvement intatves
© Managing change
. tnvontry management lentes voughout he
‘Sippy chan most be planned ard contre fr
stfectve supply chain management Managing
Inventories, nun requres an understanding of
the costs of matainng and net maining
Inventory. Knowledge n Ws area encompasses:
1. Need orienta
2, gregate and item ventory management
3. Flow of mato
4. Functions of ventory
5. Inventorylaed coat ategois
6. Etocts of ventory onthe fnanclal statements
(CSCP Exam Content Manual ECHL? . Logistis indomentat: An understanding ofthe
logics uncon required. Understanding th ole
fogs, types of gis eerie providers, and
rovers loites is rogured, Krowodgo in thi aoa
‘compasses:
1. Role of ogists in suply cain managemont
2 Logistcstancione
Loaistes value ropestion
©. Flowof goods and formation
44 Push, pu, and push-pull systems
2. Lote ne ov
“Types of ogc services
b Ribantages of usnglagats sevice
rowers
©. Disadvantages of wing lois sonice
provers
3. Reverse logistics
Actes supported
1 Dosign for evrse logics
© Bonet
Market sogmonaton: An understanding of market
‘ogmentaton I fequted, Understanding the
‘eason for nbying market segments, ways to
ment markets, and understanding th wants and
‘needs of ach segments imparan Knowledge
this area encompastos:
1. Reasons odenity and understand market
‘ogres
2. Ways to segment markets
3. Understanding the wants and needs ofeach
sogment
(6. Demand panning: An understanding of demand
forecasting, tha conpenons of demand
‘management, veolaed nkages nd demand
‘manapomentunctoralrosponsbitis ane
Interfaces equred. Knowle nhs avea
‘encompasses
1. Foyecating demand
a Doman orcasting conc
5. Gustave methods
© Quantitative mess
‘Combination maods
2 Maasures of forecast err
2. Components of demand management
2.” Prannng demand
1 Communicating domand
© Intuncing demand
4 Paontzng demand
Linkages among he components
4. Demand management functional espersiiies and
iorfoces
2 Prodi development
Marketing
© See
Operations
H. Customer rlatonshp mangement (CRM)
oncaplEllecve estore eaionshp
management nudes an understanding of ha CRM
Bbsopy I aso requires the understanding of he
ood, ope, elements, and benais of CRN.
Fowlage nts aoa encompasses:
1. Need for CRM
2. Scope of CRM
3. Bement of CRM
4, anette of CRM
5. Implamenting CRIM
6. Neodfor, and uses of, customer information a
|. Supply management concepts: Elective
‘management la sources of supply reques an
Understanding of te components of to lial cost of
‘enerhip and he considerations n deci
‘tater o sour an em internat oe external.
‘ko requires an understanding of he ypes of
Felatonship that can exist beeen tm ais
Suppers, he dovslopmont of supply plans, ard
Supoterrlatenship management Knowledge
this are encompasses
4. Tota cot of ownership
2. Mak versus by anal
8. Range of buyersuppireaionships
4 Developing supply pans
5. Supplier elatenship management (SRA)
Retoroncos:1:2(1-6):3(1-2,6-7, 01 4(1,5-8) 5(1,
B59, 12)10
EGM.8 ©2012 APICS The Association fr Operations Management 1 Supply Chain Statogy, Desig, and
Compliance
‘This scton addresses consideration nthe desgn ofa
mpeutve supply cai, he processes that suppet the
‘rganizaton’ssratogy,mprovement of he susamabity
tft ergenzaton ant odng pare, and
amplince wih apleableregutons. Exam questions
ovoring tis areal choo elements related tothe
fotowing:
|A. Sustainabilty: Desiging and oprating a suply
‘hain equa an understanding othe concept of
Sustainable busnoss practcosandhow to adapt
‘2nd apply hem oa spot suppy cha.
Kenonlege nis area encompasaos:
1. Til bottom ne (BL) ~ considerations rated
{oconsenvation and sowardship.
2 Eoonomie|
6 Miro and macro considerations
Leading and logging eoonome
‘© Balancing short-term and longterm:
perormance
. Envronmontal
"ISO 4000 —envirnmenial
‘managemont systems
© Governmental roglatery compliance
© lnstyapecic guidelines an
standare
impact of suppty chain decsons
©, Socal
© 80 26000—guttance for socal
response
© Corporate soil responsibly
Considerations |
2. United Nations Glotal Compact
3, Global Reporting Iitaive (GR)
8. Risk management: Designing a robust euply chain
rogue rocognzing tho curves and foto ks,
‘he maghtude and potntal inact of each, end
‘moths igang each form of rk. Knowle
Inthe area encompacsos:
1 doniteaton tigation, and response tors
Forms of ak
1. Assessing th kn a supply chain
© Mgatng igneant ike
Responses events
2. Seer and ratory coca
ik of oe, auch a nllecua property or
foods
b. Compiying wits import and export
requrements, such a phd goods,
lena, ad documentation
© Coats and bane of parting In
secu panershipe
1 Cents and Bones of meeting sutsinabilty
regulatons
. Prodvet vaceabity
3. 180 31000—sk management princes and
‘soos
(C. Globatzation: Managing global depersed sources
‘of supply an domard roqures on understanding of
‘he equrements for operating mule counties
and for moving goods and funds among Couns.
rowiegpo inthis area encempesses:
1. tects of global spersed supply and demand
‘Export nd npr parelpats
1 Curren eonisecatons
©. Harmonld af chads (HTS)
44 Total ortanded, costo acquston
3. Trading bees
2. Dotnion
3 Efects on supely chains within the bloc
© tects on supply chains that extond outs
tho bles
4. Operations considerations
2. Exporting sos
©. poring issues
© Into
5. Implications of lobazaton
12” Legal and regulatory conlderatons
1. Aeceptabie standards of andl
© “Stcaeaton”
._Logistes: An understanding of the taf hat
‘obatzatn and supply chan management has on
Inbound and outbound egies impertank. An
Undorstandng of fade-ffe among warehousing.
tanspertation, and logistics sevice’ decison
‘making alo requiod, Krowodgo is aoa
encompasses
(CSCP Exam Content Manual ECN-D 1. Transportation b. Advanced planning ae schodlng (APS)
a Transpotaon obocves and Stems
consderatons| Supply chain avert management (SCEM)
». Statoheders in tanspotation decisions {4 Warehouse management sytem (HES)
©. Modes of tansporaten Transportation management systems (TMS)
‘4 Consideratone a mode secon
3. Data acquson and communications tols
2. Warehovsing 2" Ineface devices
2. "Warehousing objectives and consiterations Data communications motos
1 Warohouso capabiitos © Dataasosherarchicalaiationalnework
Automated materi ending {& equisiton and use of data
1 oats entiation feehnoogiee
‘3 Transportation and warehousing trade-offs
a” Publetpvate 4. Supply chain design an opinization tools
1 Ovningeasingassots ‘2 Supply network design
Capac constrains 2. Supply network opetzation
Managing te supp chain: Managing the supply {5 tntecorganizaton negation toe
hain equres an understaesng af he dypames of 2 iflomaon ecmlogy in ealaberatons and
Supply and demand and tho need to batanco pit processes
‘ticlncy and rgponsivenoss inthe supply chlo . Standarteaton
‘So vequroaa sel of comprehensive measures at Challenges
‘x agrood upon and eed bythe orgarzatione in
‘th suply chal. Khowiedge nth area 6. Electronic businoss
‘compass: ‘2. Eneblng vital organizations
By tntemtenbied supey chs
1. Indlcators of suply chain perfomance © E-busnose consioratons
28 Cuomee focused mais 4 Bucinea e-business (B26) commerce and
1B Financal metres bsiesetoconsumer (B20) sos
Operational metrics
Gorey portrmanco maeatrs (He) (G. inuencing and granting demand: Kru
Understanding of how the mombrs of a supely
2. Responsive versus efit supply chains Chain can nflanes demand and how thy may need
12 Aabutes ofan een uppity chain to prize damand when nacessay i Yoqires
1 Altbutes of reszensie supply chain Kowiedge nhs aro encompasses:
Supply chan Fe with to gazes
markt requements 1. Designing produets and sences
‘3 Standardization
F. Technology: An understanding of tchnolgi that B Simpiiaton
able design, tacking, operating. and © Gustomizaton
‘ommoricatng among tang arinors win 2 &_Surtanabaty considerations
Spay chain fs nocosary. The comet appleaion of ‘Design and developmontcotboration
appropriate locholegy ie needed fr efctnt and
sffecvo supply chan management. Knowledge 2 Markating
tis area encompasses: 2 Markt research
1 Damana gonaraton
1. ele ftchotegy sippy ca management 2 nfuencing demand
Tefrmation system setenture
5 Usoctinomation echnology the suply 2. Saling
© Comprehensive suply chain management 4. Matching customer odes to supply
‘tom 2. Nood for mating
44 Need or imly and secure data 1 Approaches to matching
2. Key aopleaton tools
a Enerrise resources planning (ERP)
‘some
ECM-10. ©2012 APICS The Association for Operations Management 1H. Customar elonship management (CRM)
Effective customer eaonshi management
Indes understanding the undering cones
‘nabing techlogios, and roqurements for
Improved demand management cisiomar sor,
an aignment of customer facing pocaases and
resources. Knowledge nus are encompasses:
1 Doveloing and implementing CRO as 2
stategy
8. Components of CRM stateay
1 gg CRM ertogy and product er
fence ie cya
& Greatng a CRM stateay
‘&.Dovelopng CR satay for various ypes
‘and segments of customs,
2. Using tchncigy to implement CRM
a Bonefisof sing a custom data
‘ror
Sale foes automation
© Kaye o succes CRM implementation
3. Measuring customer service
‘Response ta inquires
Order processing
oval of sonice
Product or sence quay
Cstomor sttacon|
4 Cratenges im mplementng cron
1L_ Supplier rotatonship management (SR)
‘Suosessulmpementaton of supper relationship
‘management rqutes an understanding of ho
{darying concops, the enabing lect, and
‘he requrements for mproved management of
Sources of suply. Keowladge in heaton
sconces
1. Supplier selection
Corporate social responsibilty (CSR)
Nepoitens
© Inmet enabled soursng
4
Cotta’ prforance
‘Nlgnment wih supoy chan needs
2. Developing and implementing SRM sategies
2. "Slop in nplomenting SM
Managing nok
3. Croatingalances wth suppirs
2 Characteristics ofa succesful elatonship
Commitment equted fora success
‘iionce
© Stops n crating and maintaining an
4 Using technology to implement SRM
a. Components ofa SRM systom
Portals and trading exchanges
(Processes enabled by SRM
‘foc of SIM onthe frm and is supple
5. Measuring SRM
{6 Challenges in implementing SRI
4 vortry planning and conto: vetoes
troughout he supp chan must be pares
\ccatd and control for efactve spy chan
‘management Managing into nt quires
an uncerstanding of tho lll coats of maining
{and pet mataning ventory and he tec for
Planning and centling Inventory Knowledge this
1. ventory planing
Locations of inventory
Lawes oF iventory
2. Inventory conto
Dotormining order quantos
(rdarng stars
Salty sock and safety lod mo
Organtzaton of sorage oeatons
ato of racking inenioy
Manos for assessing inventory accuracy
Relerences: 12 (7-10, 10); 3(1, 3-8, 8-11, 12-13, 17,
(19) 5 212, 1418) 6 8:9; 10
{Implementation and Operations
This soclon addresses managing and balancing supply
{and demand by messing, alvin, and improving
‘Sippy chain pocesees Exam questone wi nce
‘lent elated to the flowing
A. Supaty chain namie: Managing supply chains
reques an understanding fhe dynam of supp
‘nd demand and he nod o balan atleney and
Tesponsivness nthe supply chain. als quires
{sel menses thal ate agreed upon and used by
the organzatons in he suply cha. Knowiede
1. Sources of variably in demand
2, Sources of vrai supply
3. Synchronizing supply and domand
4. Matos
(OSCP Exam Content Manual ECLA 8 Managing supply om internal souces: Managing
‘spp rom intemal soureas regres an
‘Undorcandng of tho operators panning and corel
‘processes. Knowledge bs area encompass
1 Operations planing and conta
2° implementation of sale and operations
planning (S80P)
Contig prt
Matos andinveriony
(Cepacty managament
2. Communicating requirements and pores
3. Measuring perfomance
83.” Oporabonal measures
, Pancl measures,
(©. Managing supply rom extra sources: Managing
Supply from enteral soureas requires an
Understanding ofthe bale purchasing procesee,
Selecting suppl, and evaluating suppl.
Knowledge nhs area encorpastos
4. Communeating requirements an pines
2 Supper polernance management
2,” Ethical andtegal considerations
B. Nogetatons
Contact aves
‘& ntemsonaies sourcing
(© Scorecards and performance matics
3. Supper cortiation
22 Customer and upper bones
1 Thithpary cortfeaton
Supple certeation process
1. Implementation of somand plans: Requies an
Undarsandng ofthe maths or porting sr
{uting demand, Knowledge inthis area
snoompasces:
1. Demand proetizaton
2 Time fences
1 Aleation of supoiy
© Maasure of cuslomer service levee
oe Firates
© Lead-tme monitoring
Onderstatuerepering
2. Capturing and communicating pont. eale data
2” Capturing data at pom
Sharing dard data among trading
parvers
E, Continuous Improvement: Enhancing he
cempatvanoss of @ supply chalnrequres an
understanding ofthe toeiques and toot of
contnous improvement andthe aperoprato
‘pploaton of each, Knowledge in tha rea,
1 Coninuous improvement philosophies
Loan
5. Skrsigma
©. Theory of constraint (TOC)
Tot! quay management (TOM)
2, Continous improvement ols
1 "Basie seven oo of quay (87)
Seven naw tol (NT)
3. Sustanabity tool
3, Ue oyeeaesoxsment
80 14004
Global Reporting nave (GR)
{4 Sustainabity scorecards
Reloronces: 1: 211-16) 3(0-11, 4-18}
BQ 47 12,7,8,0,10,
Key Terminology
‘Av undesandg of te owing tt of ts
‘ocommended. Th at stoned to be tro ut
‘ot xhustve. The cant ale expecta be
{Smart he detest of ome toda n tre
inthe AACS Dison
A
ctv tag
‘vanced planning and scheduling (APS)
cont
‘Stance development
‘nigpaton inventors
‘svembleto-order
‘S0fomate Konifleaton and data captire (AIDC)
‘valbie-oprome (ATP)
balanced soorecard
Bankel purchase order
butler
Dusiese ittigence
busieselo buses commerce (828)
bustese-nconsumer sales (820)
‘apableto promise (CTP)
ash trcash cyl ine
‘olaboaive planning, forecasting, and
replenishment (CPFR)
consorba Wado exchanges (CT)
onto management applestens
eninuous eplershment
ECM-12 ©2012 APICS The Association fr Operations Management cost of quality
‘ross-docking
‘ose-eting.
"usiomer relationship management (CRW)
ete tme
database management syst (08MS)
‘ata Gearsing|
‘ata detonary
tata werohouce
ein, messre, analyze, improve, convot
{(OMAIC) process
omand forecasting
‘lmand management
‘domand planing
‘demand pul
‘osig or the supply chan
‘detbutlon inventory
‘atibton requirements planing (ORP)
lostonic commerce (e-commerce)
‘lotic data ntrehange (ED!)
‘Sletone document
‘Sloot product codes (EPCs)
‘soste management
‘hire resources planning (ERP)
‘ntenatie manu tanquage (XML)
‘ora
foodback
filtrate protocol (TP)
obal strategy
hamonizad system classifleation codes
honzontl marketplace
Fyportoxt markup language (HTL)
hypertot ranstrprotocl (HTTP)
incotrme
Indpondent domand
Intermaton syst architecire
irerplantdemare
inane
inventory ophmzaton software
Inventory vatuatbon
Inventory vloety
invertor visa
180 14000—ervtonmenta management syste
180 26000—guddanco fr socal responsibilty
180 31000—rok management princes and
‘uilines
Jot ropleishment syst
Joint venice
iaizen
Katzen event
eit
‘ey perforce nator (KPH
landed cost
tadeenes
tovl stony
Ne cyse anata
Ine hau costs
make-o-rder
mmake-tostock
‘markt demand
‘markt rsearch
market shave
‘ast: production scheduo (MPS)
mc orecat
‘modular desgn statogy
moguar system |
‘maticountysratogy
‘utlcuring
dering cost
Srder locos,
order quains
order inere
‘outsourcing
Pareto nats
paren
passe 19
Pete ventory
pasa hoon
oxa
eval trading exchange (PTX)
‘Product frentaten
‘redutiaray
‘route cyte
ul system
pusneystom
(CSCP Exam Content Manual ECNLAS quay functon deployment (QF)
‘ck Yesponse program (GRP)
rad ttequeneyidontiiation (RFID) tag
‘api replenishment
Tatum on assets (ROA)
tekum on vesiment (RO!)
‘verse gies
fevers supply chain
"sk pooling
sales nd operations amin (SOP)
Sesonaiy
emiasav ag
Son ty
‘once nerd arcitectire (SOA)
Sale-soueesupr
Sorina s--s0vce (68)
Selosorc soir
Seurcing
Sechaonig ot SHU)
Statoge auance
Stee panning
snectraang
Sippier corcation
Supply chain event management SCEM)
Supply ean management (SCM)
supply chan rk
upoy chan ity
tact buying
‘an
thir party logistics (3PL)
{oa ost of ovnership (FO)
rspotation management ystm (TMS)
niersaty
value-added
Value-added network (VAN)
vale chain
‘ale steam
‘ital rading exchange
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“Te flowing concepts, not ound in the APICS
Detonary, th etn, wil be Pepin preparing for
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‘Business process management (BPH): A business
