INTRODUCING ITIL® –
THE WORLD’S MOST WIDELY USED
SERVICE MANAGEMENT FRAMEWORK
INTRODUCING
ITIL
THE WORLD’S MOST WIDELY USED IT SERVICE
MANAGEMENT FRAMEWORK
To keep up-to-date with ITIL is a trusted and well-established framework based on global best
practice in IT service management, used by most of the world’s leading
all the latest ITIL news,
enterprises and forward-thinking public sector organizations.
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at www.AXELOS.com/ ITIL enables you to utilize leading edge IT capabilities to provide world
class services and maximize value. Employing IT service management best
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practices described in ITIL, organizations have been proven to increase
productivity, optimize costs and improve customer experience.
The Key Benefits of ITIL Take the ITIL Journey
Adopting and adapting ITIL according to each organization’s The core ITIL guidance is based upon a lifecycle approach,
specific requirements enables service providers, regardless of and it consists of five publications that each represents a
type, size or location, to: lifecycle stage:
Support business outcomes ITIL Service Strategy
Enable business change ITIL Service Design
Optimize customer experience ITIL Service Transition
Manage risk in line with business needs ITIL Service Operation
Show value for money ITIL Continual Service Improvement
Continually improve Find out more and view the complete listing of core and
For the service management professional, there are many complementary publications, as well as training aids to
benefits of taking the ITIL journey, attending training and support you in your studies for ITIL certification exams, from
taking exams. For example, you can: Foundation through to Master, by going to:
Learn how to apply ITIL tools, techniques and concepts to www.axelos.com/online-shop
improve your efficiency and effectiveness
Identify and focus on the highest value activities to help
the organization
Improve communication by encouraging the use of
common terminology
Gain confidence for your plans from best practice, and
help to make the change happen
For more information about the Key Benefits of ITIL,
please go to:
www.itil-officialsite.com/key-benefits/key-benefits-itil.aspx
Passing your ITIL
Foundation Exam App
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Driven by business needs, the lifecycle moves cyclically “ITIL has long been recognised. We were an early
from service strategy – where business requirements are set adopter and our delivery model has been based on
– through design and transition to service operation. A built-
ITIL since its early inception.
in continual improvement system at every stage ensures
that the service management offering continues to provide Today, we have around 200 people trained on
measurable value to the organization. the ITIL foundation courses. The result is that
Users 1000 people involved in service delivery use ITIL,
with increasing numbers taking it up in technical
Any organization that adopts ITIL will be in good company.
consulting.”
Just a few of the users include Microsoft, IBM, NASA,
HSBC, Disney, Proctor & Gamble, Shell and HP. For Laura Jay, Managed Operations Delivery Assurance,
testimonials and case studies from those who have adopted ATOS
ITIL, visit the Knowledge Centre at www.AXELOS.com
Continual
service
improvement
Service
transition
Please visit
www.AXELOS.com/Online-Shop Service
strategy
for all the latest ITIL publications
Service
design Service
operation
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