10491 Glenview Avenue
Cupertino, California 95014
CYNTHIA KEYWORTH cynthia_keyworth@yahoo.com
www.keypublishingsolutions.com
408-255-9267 home 408-807-9267 cell
SUMMARY Skills
Adobe:
I have thirteen years of experience writing and editing high-tech documentation. I work both Acrobat
independently and as part of cross-functional and geographically-dispersed teams. My Creative Cloud
specialties are writing user guides and online help, editing, and graphics. I have knowledge of Dreamweaver
Adobe Illustrator, InDesign, and Photoshop. FrameMaker
Illustrator
InDesign
EXPERIENCE Photoshop
RoboHelp
Contract Technical Writer and Editor 11/2012 – 3/2013, 11/2013 – Present
Aruba Networks, Sunnyvale, CA Bug Tracking:
Edited the technical end user documentation. Completed a conversion project for the Aruba Bugzilla
Instant product. Formatted and edited the content. Produced outputs in HTML, PDF, WebHelp, JIRA
and WebHelp Mobile. Rebranded documents for business partners.
Languages:
Contract Technical Writer 3/2013 – 5/2013 CSS
Hewlett-Packard, Sunnyvale, CA HTML
Worked in the Applications and Services Group (ASG) Product Development. XML
Designed a document template in Microsoft Word. Proofread and formatted documents. Wrote read Java code
and edited IT documents including: the Android wiki, Partner Software Requirements for
MadCap:
Android, policies and procedures, and a configuration user guide.
Flare
Contract Technical Writer 7/2012 – 9/2012 Microsoft:
Northrop Grumman, San Mateo, CA Excel
Contractor at the United States Postal Service. Obtained a Position of Trust clearance. Wrote a Lync
user manual and created a wiki for the Web Box Activity Tracking System (WebBATS). Outlook
PowerPoint
Project
Contract Technical Writer 3/2011 – 5/2011
SharePoint
eMeter Corporation, San Mateo, CA Visio
Edited wiki documentation for Energy products. Created diagrams. Wrote content for the style Word
guide. Prepared release notes.
Screen Capture:
Contract Technical Writer 10/2009 – 12/2009 PaintShop Pro
Abbott Hematology, Santa Clara, CA SnagIt
Snipping Tool
Worked on the Oracle enterprise resource planning (ERP) project. Interviewed subject matter
experts regarding document changes. Removed references to the legacy ASK MANMAN system Version Control:
and added references to the new Oracle ERP system. Reviewed, edited, and revised site Perforce
operating procedures and department operating procedures. Produced red lines. WinCVS
Senior Technical Writer 3/2003 – 3/2009 Wiki:
Atlassian Confluence
Calypso Technology, San Francisco, CA
Microsoft SharePoint
Created online help for trade worksheets, market data applications, reference data applications,
trade lifecycle applications, and reports.
Wrote user guides for the financial trading system. Learned and used the products to create
instructions and examples, and took screen shots using SnagIt. Documented the Foreign
Exchange, FX Options, Interest Rate Derivatives, Commodity Derivatives, Credit Derivatives,
Equity Derivatives, Risk Analyses, and Asset Management products.
Reviewed and documented API changes.
Converted existing documentation to MadCap Flare web-based help.
Wrote release notes describing product enhancements and bug fixes.
Technical Writer 5/2000 – 12/2002
Reuters (formerly TIBCO Finance Technology Inc.), Palo Alto, CA
Wrote guides using FrameMaker for Deal Signing. Researched and documented requirements
for different browser types and versions. Researched Public Key Infrastructure (PKI), Java
security, security tools, and digital certificate standards, and incorporated this information into
the documentation.
Documented the User Management System, which manages single sign-on. Participated in the
full product development lifecycle. For this new product, created an administration guide using
FrameMaker, and took screen shots using SnagIt. Delivered the document in PDF format.
Documented the Snapshot Delivery System (SDS) and Permission Server (PS), components of
the Reuters Internet Finance Platform. Worked with the product manager, development, QA,
support, and integration engineers to collect and verify information. Read the Java code and
compared it against the SDK and API documentation. Updated the documentation accordingly.
EDUCATION
University of California, San Diego (B.A. History, 1995)
Webster Techwriters (Certificate in Technical Writing, 2000)
Foothill College (Certificate in Graphic and Interactive Design, in progress)
