CORPORATE TRAINING :SOP MANAGEMENT
ASCOT ACADEMY, KOTA KINABALU
DAY 1 DAY 2 DAY 3
Time Topic Topic Topic
8:00 AM Opening Speech Check Staff Attendance Check Staff Attendance
8:15 AM Welcome Note Introduction Introduction
8:30 AM What is Operational procedure Relativization as Encouragement
Important aspect of any quality system
8:40 AM Introduction Kitchen SOPs
What is SOPs and Purpose of SOPs SOPs
8:55 AM The Manning of policy and Procedures Introduction Front Office SOPs
9:15 AM Benefits of SOPs Procedures and Function
Types of SOPs and Sample Types of SOPs Introduction F&B SOPs
10:15 AM SOPs
10:45 AM Coffeebreak Coffeebreak Coffeebreak
11:00 AM Activities Activities Activities
12:30 PM Lunch Break Lunch Break Lunch Break
1:30 PM
Impact SOPs for Organizations and Rules SOPs SOPs Management Arrangement Introduction Safety SOPs
2:15 PM
3:15 PM Coffee break Coffeebreak Coffeebreak
3:35 PM
How the SOPs be used and who will used SOPs Laboratory Notebook Introduction Sales and Marketing SOPs
4:20 PM
4:35 PM Discussion Discussion Discussion
4:45 PM Q&A Session Q&A Session Q&A Session
5:00 PM Recap of Day 1 Recap of Day 2 Recap of Day 3
5.30PM End of day End of Day End of Day
DAY 6 DAY 7 DAY 8
Time Topic Topic Topic
8:00 AM Check Staff Attendance Check Staff Attendance Check Staff Attendance
8:15 AM Introduction Introduction Introduction
8:30 AM
8:40 AM
Kitchen SOPs Food and Beverage / F&B SOP Front Office SOPs
8:55 AM
9:15 AM
10:15 AM
10:45 AM Coffeebreak Coffeebreak Coffeebreak
11:00 AM Activities Activities Activities
12:30 PM Lunch Break Lunch Break Lunch Break
1:30 PM
Kitchen Maintenance SOPs Sales and Marketing SOPs New Staff SOPs
2:15 PM
3:15 PM Coffee break Coffeebreak Coffeebreak
3:35 PM
Cost Control SOPs Telephone Etiqutte SOPs
4:20 PM Housekeeping SOPs
4:35 PM Discussion Discussion
4:45 PM Q & A Session Q&A Session Q & A Session
5:00 PM Recap of Day 6 Recap of Day 7 Recap of Day 8
5.30PM End of day End of Day End of Day
DAY 4 DAY 5
Topic Topic
Check Staff Attendance Check Staff Attendance
Introduction Introduction
Preparation of SOPs Archiving
Taking Initiaative for drafting and Drafting the
document
Safety & Security SOPs
Verifying and Authorizing
Coffeebreak Coffeebreak
Acticities Activities
Lunch Break Lunch Break
Implementing and Applying Gromming Standard SOPs
Coffeebreak Coffeebreak
Copy for informtion
Performance Appraisal procedures SOPs
Checking Implementation
Discussion Discussion
Q&A Session Q&A Session
Recap of Day 4 Recap of Day 5
End of Day End of Day
DAY 9 DAY 10
Topic Topic
Check Staff Attendance Check Staff Attendance
Introduction Introduction
Verification Procedure SOPs
SOPs Record
Participate to produce SOPs
Monitoring Proceduce SOPs
Participate to produce SOPs
Coffeebreak Coffeebreak
Discussion Activities
Lunch Break Lunch Break
SOPs Presentation Participate to produce SOPs
Coffeebreak Coffeebreak
SOPs Presentation SOPs Presentation
Q & A session Q & A session
Recap of Day 9 Recap of Day 10
End of Day End of Day
TRAINING :
ACTIVITY Duration Props Mechanics Objective To Note
Awareness SOP Poster 1 1/2 hrs Pens & Papers Team are require to come up with the to show the awareness
poster about the awareness of SOP. of the SOP
Crime Scene 2hrs Paper, Pen, laptop and team are require to investigate the To learn about the SOP Team interaction,
prjector Video about SOP. awareness discussion, agreement,
emerging personalities.
Choices 1 1/2 hrs Paper, Pen, pictures, to separate their types of SOP to enhance the
lunch bag knowledge about the
SOP
SOP Tips 1 1/2 hrs Paper, Pen this activity is an individual task, to enhance the
answer the question on the paper knowledge about the
given. SOP
Quiz 1 1/2 hrs Paper, Pen this activity is an individual task, to enhance the
answer the question on the paper knowledge about the
given. food safety and
sanitation.
Keywords
TRAINING
ACTIVITY Duration Props Instructions Objective To Note
Types of SOP 20mins Pens & Papers To indentify the types of SOP To understand more about
SOP Management
Staff Performance 1 1/2 hrs Pens & Papers To Create SOP To understand more about
Appraisal SOP Management
SOPs Presentation 1 1/2 hrs Pens ,Papers LCD To Presentation To understand more about
SOP Management
Keywords
