Lisa Livingston, CBAP, PMP Marion, IA 52302 319-491-6357 lisalivingston77@gmail.
com
Senior Business Analyst and IT Project Manager
Proven strengths in leading and supporting program teams, reducing risks, and boosting profitability. Familiar with best practice
SDLC methodologies such as Waterfall and Agile. Adept at interfacing with business leaders, IT stakeholders, project
engineers, partners, subcontractors, clients, and colleagues. Excels in eliciting, documenting, and tracking customer
requirements with 15+ years of experience in technical writing. Expertise spans:
Strategic Planning Policy/Procedure Development Communications Graphic/Promotional Design
Project Scheduling Process Improvement Gap/Risk Analysis Web Development
Technical/Proposal Writing Corporate Training Interviewing Copywriting and Editing
Account Management Team Building Research/Reporting Marketing Strategies
Technical Proficiencies: Project Management (Blueprint, Confluence, JIRA, MS Project, SharePoint); Data Management
(HP Exstream, Access, Excel, OneNote, MS Word, PAC2000, Perforce, SQL); Software Deployment (Fatwire, IBM Anthill
Pro); Web Design (Awstats, Camtasia, Dreamweaver, FrontPage, FTP, HTML); Graphic Design (AutoCAD, Balsamiq, GIMP,
InDesign, Visio, Publisher, Quark); Communications (Lync IM, Outlook, PowerPoint, Online Meetings, Skype, Slack, VPN).
Professional Background
SUNRISE SYSTEMS, INC., Moline, Illinois
IT Business Analyst March 2018 – Present
Researches, analyzes, documents, and tracks business system requirements for Deere & Company.
Facilitates
consensus between Strategic Solution Providers and Information Technology stakeholders.
Conducts business decision and technical lead meetings to keep projects moving forward.
Applies system development methodologies to produce deliverables, such as process flow diagrams.
Completes project leadership tasks to manage scope, schedule, budget, and quality.
Advocates for new processes and solutions through varied communication to the organization.
Performs unit and integration testing of infrastructure enhancements.
Develops and delivers relevant and effective end user training.
INSIGHT GLOBAL, Cedar Rapids, Iowa
Business Process Consultant September 2017 – February 2018
Discussed partner strategies, software development ideas, compliance issues, and risk mitigation related to 14 complex
Wells Fargo projects; communicated regularly with more than 20 business/technology leaders, project managers, program
directors, and sponsors regarding $50K to $350K, release driven, enterprise-wide migrations.
Reviewed 12 business requirements documents, use cases, data models, functional specifications,
sizing proposals, test strategies, and change management procedures.
Engaged with 6 internal engineers to identify platform and process impacts, assess infrastructure capacity,
and determine technical solutions and designs.
Tracked systems statuses within multiple SharePoint sites, maintained integration matrices, and managed
project artifacts for 10 related levels of business.
LEARNINGMATE, Iowa City, Iowa
Senior Business Analyst November 2016 – June 2017
Served as a regular liaison between business owners, developers, engineers, and testers. Participated in and led business
planning meetings twice a week, as well as daily standup scrum, backlog grooming, and agile retrospective meetings.
Drafted 10-page gap analyses and workflow process diagrams for two major national testing programs.
Designed 60 functional wireframes for ACT’s internal Research Information Management System portal.
Edited current documentation and administered Packaging and Publishing SharePoint site (HTML).
Prepared PowerPoint and Camtasia demonstrations for companywide Planning Initiatives.
Wrote 150 JIRA user stories, templates, tasks, and detailed acceptance criteria.
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Lisa M Livingston, CBAP, PMP page two 319-491-6357 [email protected]
W ELLS FARGO HOME MORTGAGE, Des Moines, Iowa
Business Systems Analyst May 2013 – November 2016
Project lead planning, performing, and directing the analysis of complex business problems to be solved with automated
systems. Responsible for training and supervising 40+ 15-member on-call teams to support weekend change requests.
Communicated regularly with customers, application users, operating system support representatives, and various business
lines enterprise-wide. Drafted clear, concise software and process documentation.
Directed software engineers in upgrading 4,500 live production deployment servers.
Developed and administered 30 detailed project schedules for assigned engineers.
Reported on results, conditions, and remediation for 2,800 non-production activities.
Established 45-page technical repositories in SharePoint and OneNote.
GENOVA TECHNOLOGIES, Cedar Rapids, Iowa
Senior Proposal Manager June 2011 - December 2012
Directed 30 multi-organizational teams in administering the proposal process from project inception to final delivery for
Department of Defense and commercial clients. Applied leadership, planning, writing, editing, and design capabilities in
support of proposal teams. Developed boilerplate, templates, case studies, sales briefs, and marketing materials. Updated all
design and graphic images for simplicity, clarity, and impact.
Spearheaded $40M in winning technical and business proposals to the US Department
of Health and Human Services – Centers for Medicare & Medicaid Services.
Trained an internal capture manager in securing competitive Navy Seaport e-prime eligibility.
Sustained a greater than 80% win rate on all high-profile and high-volume contracts.
Ensured 100% on-time delivery through effective supervision of editorial and production staff.
PEARSON EDUCATIONAL MEASUREMENT, Iowa City, Iowa
Business Analyst and Product Design Analyst May 2008 - March 2011
Identified reporting solutions for $10M-$2.5B assessment proposals. Interfaced regularly with program teams and software
developers. Established processes, wrote original text, and produced customized samples. Developed and updated online
documentation for company portals. Influenced and maintained report design standards.
Standardized internal company procedures as a product SME for 45 subject areas.
Applied usability research to 120+ reporting products.
Trained 25-30 individuals in using Exstream software for reporting test data.
Defined, documented, and maintained 300 pages of report specifications.
Developed online software tools to capture accurate technical requirements.
Created 60 extensive report mock-up sets for potential and existing customers.
Enhanced design processes and data delivery capabilities.
PEARSON EDUCATIONAL MEASUREMENT, Iowa City, Iowa
Proposal Writer and Technical Writer July 2006 - May 2008
Prepared 250- to 750-page business proposals tailored to state and national clients. Edited content for voice, messaging,
and compliance with internal style guides. Generated website marketing copy for the Creative Services department.
Netted $20M-$150M for the company through successful pursuit of 3- to 10-year contracts.
Rewrote the corporate proposal development process to adhere to the Chicago Manual of Style.
Met 100% of tight deadline schedules with 4- to 6-week lead times.
Conducted interviews with 20 software developers and staff members to identify requirements.
Organized and edited 600 pages of existing technical documentation.
Wrote 80+ technical documents for the Optimized Scoring and Aggregation group.
Designed, HTML coded, and implemented two distinct, functional 65-page websites.
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Lisa M Livingston, CBAP, PMP page three 319-491-6357 [email protected]
Additional Experience
SGS DESIGN AND MORE, Cedar Rapids, Iowa
Owner and Account Manager
Wrote and edited promotional, technical, and institutional copy. Produced annual reports, newsletters, brochures, user
guides, and instructional manuals. Prepared photographs, illustrations, SEO text, and HTML code for websites. Provided
corporate identity packages to clients.
MADISON COUNTY COUNCIL OF GOVERNMENTS, Anderson, Indiana
Rental Rehabilitation Program Supervisor
Directed a $100K Housing and Urban Development CDBG renovation program. Designed and implemented systems and
templates for financial and supervisory activities. Drafted specifications, construction bids, and legal documents. Negotiated
contracts with property owners and subcontractors.
ADVANCED CENTER FOR TECHNOLOGY TRAINING, Anderson, Indiana
Robotics Instructor
Trained General Motors factory workers in five consecutive levels of robotics and industrial automation, from basic
mathematics and electronics to programmable logic controllers.
Education and Certifications
Bachelor of Science, Biblical Education
Multnomah University in Portland, Oregon
Diploma, Journalism Minor
Multnomah College in Portland, Oregon
Project Management Professional (PMP)
#139069, February 2011 to February 2020
Project Management Institute
Certified Business Analysis Professional (CBAP)
CBAP26380, March 2017 to March 2020
International Institute of Business Analysis
Competent Communicator Designation (CC)
Toastmasters International
Technical Drafting Certification
(Electrical, Mechanical, Architectural, Piping)
Southern California Regional Occupational Center
