Types of Communication
Communication
Communication is a process of exchanging information, ideas, thoughts, feelings and
emotions through speech, signals, writing, or behavior. In communication process, a
sender(encoder) encodes a message and then using a medium/channel sends it to the
receiver (decoder) who decodes the message and after processing information, sends
back appropriate feedback/reply using a medium/channel.
Types of Communication
People communicate with each other in a number of ways that depend upon the
message and its context in which it is being sent. Choice of communication channel
and your style of communicating also affects communication. So, there are variety of
types of communication.
Types of communication based on the communication channels used are:
Verbal Communication
Nonverbal Communication
Verbal Communication
Verbal communication refers to the the form of communication in which message is
transmitted verbally; communication is done by word of mouth and a piece of writing.
Objective of every communication is to have people understand what we are trying to
convey. In verbal communication remember the acronym KISS(keep it short and
simple).
When we talk to others, we assume that others understand what we are saying because
we know what we are saying. But this is not the case. usually people bring their own
attitude, perception, emotions and thoughts about the topic and hence creates barrier
in delivering the right meaning.
So in order to deliver the right message, you must put yourself on the other side of the
table and think from your receiver’s point of view. Would he understand the message?
how it would sound on the other side of the table?
Verbal Communication is further divided into:
Oral Communication
Written Communication
Oral Communication
In oral communication, Spoken words are used. It includes face-to-face conversations,
speech, telephonic conversation, video, radio, television, voice over internet. In oral
communication, communication is influence by pitch, volume, speed and clarity of
speaking.
Written Communication
In written communication, written signs or symbols are used to communicate. A written
message may be printed or hand written. In written communication message can be
transmitted via email, letter, report, memo etc. Message, in written communication, is
influenced by the vocabulary & grammar used, writing style, precision and clarity of the
language used.
Nonverbal Communication
Nonverbal communication is the sending or receiving of wordless messages. We can
say that communication other than oral and written, such as gesture, body language,
posture, tone of voice or facial expressions, is called nonverbal communication.
Nonverbal communication is all about the body language of speaker.
Nonverbal communication have the following three elements:
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
Types of Communication Based on Purpose and Style
Based on style and purpose, there are two main categories of communication and they
both bears their own characteristics. Communication types based on style and purpose
are:
Formal Communication
Informal Communication
Formal Communication
In formal communication, certain rules, conventions and principles are followed while
communicating message. Formal communication occurs in formal and official style.
Usually professional settings, corporate meetings, conferences undergoes in formal
pattern.
In formal communication, use of slang and foul language is avoided and correct
pronunciation is required. Authority lines are needed to be followed in formal
communication.
Informal Communication
Informal communication is done using channels that are in contrast with formal
communication channels. It’s just a casual talk. It is established for societal affiliations of
members in an organization and face-to-face discussions. It happens among friends
and family. In informal communication use of slang words, foul language is not
restricted. Usually. informal communication is done orally and using gestures.
Informal communication, Unlike formal communication, doesn’t follow authority lines. In
an organization, it helps in finding out staff grievances as people express more when
talking informally. Informal communication helps in building relationships.
