JUAN HINOJOSA, MBA OPERATIONS DIRECTOR
[email protected] • www.linkedin.com/in/jay-hinojosa-mba-8321622a 210-875-2058 • San Antonio, TX
Result-driven operations manager with extensive experience in areas of business development, sales management, team
building, relationship management, financial analysis, and logistics. Multifaceted professional skilled in providing
leadership to staff teams and overseeing daily operations across multiple regions and markets. Collaborative
communicator focused on building relationships and promoting synergy across business lines to drive comprehensive
business management approaches and enhanced client retention.
▪ Operations Management ▪ Employee Training ▪ P&L Management
▪ New Business Development ▪ Client Service Management ▪ Financial Analysis
▪ Sales & Account Management ▪ Team Building & Leadership ▪ Sales Target Achievement
E XPERIENCE & N OTABLE C ONTRIBUTIONS
WARRIOR PEST CONTROL • San Antonio, TX • 2017 – 2018
OWNER
Oversee all aspects of day to day operations. Research market competitors and industry trends to identify potential new
products and services. Formulate comprehensive business plan complete with clear and actionable sales goals and
targets.
KEY ACCOMPLISHMENTS:
• Seen consistent growth month over month
JAGUAR LOGISTICS • San Antonio, TX • 2016 – 2017
REGIONAL OPERATIONS MANAGER
Oversaw territory operations and managed P&L function with accountability for $1.5M – 2M in annual revenue. Directed
cross-functional teams located in various locations; led employees and contracts within numerous markets. Managed
documentation and records pertaining to time, payroll, and materials. Provided training to newly onboarded staff and
maintained training standards in line with company policies. Led field inspection and quality auditing processes.
KEY ACCOMPLISHMENTS:
• Generated a 100%+ increase in annual revenue within regional market, representing over $1M in sales.
• Developed near and long-term business development strategies while serving as client account manager; led efforts
to expand into a new market and city allowing for improved revenue and profit.
AQUA CHLOR • San Antonio, TX • 2013 – 2015
BUSINESS CONSULTANT / TRAINING COORDINATOR
Delivered strategic insights within a complex business industry to guide near and long-term organizational planning.
Managed new hire training and provided refresher training as required by state to maintain relevant licenses. Designed
and implemented all training, coaching, and safety programs for field technicians. Performed field inspections, provided
coaching to personnel, and developed reporting for senior management team.
KEY ACCOMPLISHMENTS:
• Key contributor to expansion of business model resulting in an initial sales increase of more than 15% and
additional incremental growth.
• Managed and trained a team of three to five direct reports while ensuring compliance with all state regulations.
Continued…
JUAN HINOJOSA, MBA
Page Two
GUNN INFINITI • San Antonio, TX • 2014 – 2015
SALES CONSULTANT
Oversaw various sales and analytical functions to include client management, sales development, and purchasing
documentation. Assisted clients with determining appropriate products in line with specific needs and budget.
Developed and maintained positive working relationships with clients and colleagues.
KEY ACCOMPLISHMENTS:
• Generated increased sales volume via internet leads and continuously surpassed sales targets.
• Ranked within top 1% of sales and achieved promotion into a specialty sales role within the first 90 days of tenure.
USAA • San Antonio, TX • 2011 – 2014
SENIOR SPECIALIST, FINANCIAL FOUNDATIONS
Served as team lead providing oversight to a team of financial professionals within a fast-paced call center environment.
Developed and presented training materials to new staff and managed internal communication efforts. Accountable for
managing new and existing accounts, processing payments, facilitating refunds, and reconciling client accounts.
Deescalated client complaints, resolved issues, and ensured client satisfaction as a member of the retention team.
KEY ACCOMPLISHMENTS:
• Recipient of the Vice President’s Exceptional Experience Award in 2012.
• Promoted to team lead position with responsibility for managing up to 12 customer service and sales associates.
• Delivered exceptional customer service to a global client base of over 10 million members.
ADDITIONAL EXPERIENCE
Route Manager (2009 – 2011) ▪ Preventive Pest Control ▪ San Antonio, TX
Infantryman (2006 – 2008) ▪ United States Army ▪ Fort Drum, NY
E DUCATION & C REDENTIALS
Master of Business Administration
UNIVERSITY OF THE INCARNATE WORD | San Antonio, TX | 2014
Bachelor of Business Administration
UNIVERSITY OF THE INCARNATE WORD | San Antonio, TX | 2011
Technical proficiency; Microsoft Office Suite, MS Access, SPSS, Adobe Publisher, AS400
C OMMUNITY L EADERSHIP
HOA Committee and PTA Member, Rahe Bulverde Elementary
Volunteer, Church Youth Ministry & Boy Scouts of America
Past Volunteer, Various Youth Sports and Parent Volunteer Groups
