Each field is made up of 3 attributes: Label, Name, and Value
sys_db_object] table contains a record for each table in the database.
What module provides a view-only list of all existing tables, with columns(fields), column (field)
attributes, and indexes? - Tables and Columns
Where can you find a complete listing of records for all tables and table fields in the database
Ans System Definiton > Dictionary
What table is used for storing records that represent work? Task
One-To-Many Relationship
What kind of relationship is it when a field can hold a reference to a record on another
table?
True
T/F : The import process skips records when data in the instance is the same as data
being imported
True
T/F: Name and source table are set based on the label which was assigned to the
import set.
System Import Sets > Load Data, create new, name it, upload file
What are the steps to create a new import set Table?
What is the path to create database views ans:System Definition > Database Views
A table that extends another table is a _________ class. The table it extends is the __________ class
ans: Child, Parent
On a schema map, tables with blue bars are tables that _______ the task table. Tables with red bars
are tables that are _____________________ by the Task table. ans - Extend. Referenced.
The two key CMDB tables areConfiguration Item [cmdb_ci] and CI Relationship [cmdb_rel_ci]
What is the difference between ServiceNow's CMDB, and a static list?ServiceNow's CMDB tracks not
only the CIs within your platform, but also the relationships between those items
All service management processes relate to and involve the CMDB.
True
cmdb_ci_server inherits cmdb_ci_computer class
users related to role or groups - 1 to many
table user to group mapping sys_user_grmember
Import Set sources - http,xls csv, sftp,jdbc
Help the Helpdesk is a tool that will auto populate the CMDB about your Window computer? True
Record ACL rules are processed in the following order:
Match the object against table ACL rules.
Match the object against field ACL rules.
If we make the short description field on incident table as mandatory at the dictionary level
it will be extended to all task tables''
What is related to High Security Plugin in ServiceNow? Security_admin role for evevated privilidge
example of contextual security - ACL
base table in snow - task, cmdb
CMDB The CMDB application in Service now does the following; Select all that apply. mock 4
Key tables in the configuration management database (CMDB):
The Base Configuration Item [cmdb] table, which is the core CMDB table for non IT CIs
(descending classes are non IT CIs).
The core Configuration Item [cmdb_ci] table, which stores the basic attributes of all the
CIs. The admin, itil, or asset user role is required to access this table (descending
classes are IT CIs).
The CI Relationship [cmdb_rel_ci] table, which defines all relationships between CIs.
The Configuration Item table is extended to other tables, such as Database
[cmdb_ci_database] and Computer [cmdb_ci_computer]. The Computer table is
extended to the Server [cmdb_ci_server] table, which is extended to the UNIX Server
[cmdb_ci_unix_server] table, and so on.
Table Class
A class that is a collection of records. Every Extended class is a specialization of the
parent class
Tables and Columns
Which module shows a full list of base system tables/all existing tables?
View a schema map
What is the primary use of the Table and Columns Module?
Tables important
Incident[incident] , Problem [problem] , Change Request [change_request] ,
Request [sc_request] , Requested Item [sc_req_item]
Task
What table is used for storing records that represent work?
Configuration Management Database (CMDB)
A repository of information related to all the components of an information system
Configuration Item
Any component that needs to be managed in order to deliver an IT service.
Business Service Management Map (BSM)
Used to view other CI's "upstream" that feed data and then "downstream".
True
T/F : If you use SN's discovery product, many relationships will be automatically loaded
into the system through the discovery process
Task[task] , cmdb_ci
What are the two base tables in ServiceNow?
False
T/F : A high percentage of incidents are not caused by failed changes
ITAM (IT Asset Management)
What integrates the physical, technological, contractual, and financial aspects of IT
assets
Locate failed changes
Analysis of impact and downtime reduction
Cost savings
What are the three benefits of having an accurate CMDB?
ITIL Service Catalog Management
With the service portfolio management plugin business services in the CMDB can also
be managed by the service catalog team and made available to end users who can
request items. This is done through
BSM Icon
What displays on the incident and problem forms when a CI is specified
Help the help desk
A tool for finding info about hardware and software (only works on windows)
