Ch 5 System Software

I. Ch 5 System Software

Lecture Outline
A. Competencies pg 120
1. Describe the differences between system software and
application software

2. Discuss the four types of system software

3. Discuss the basic functions, features and categories of

operating systems

4. Describe the Windows, Mac OS, UNIX, and Linux

(operating systems)

5. Describe the purpose of utilities and utility suites

6. Identify the five most essential utilities

7. Discuss Windows utility programs

8. Describe device drivers including printer drivers

B. Introduction pg 121
 Most people think of software as just applications software.
 Systems software handles the more mundane computer activities such
as loading and running programs, coordinating networks, organizing
files, protecting the computer from viruses, etc.
 These activities SHOULD be “behind-the-scenes”, but a computer
literate user should know about system software in case something
goes wrong, such as application software that won’t run on the current
system, a hard disk fails, or the computer is affected by a virus.
 Key Terms: Operating Systems: manage resources, provide a user
interface, and run application programs. Utilities: make computing
easier by providing tools to correct problems and to avoid problems.

C. System Software pg 122

 System software works with end users, application software and
computer hardware to handle the majority of technical details.
 System software is not a single program. It is a collection or a system
of programs.
 System software consists of four types of programs:

CE_IM05-1
Ch 5 System Software

 Operating systems: programs that coordinate computer resources,

provide a user interface, and run applications, for example the
Windows XP operating system.
 Utilities (aka service programs) perform specific tasks related to
managing computer resources, for example, a file compression utility
like WinZip.
 Device drivers allow input and output devices to communicate with
the rest of the computer system, for example, a printer driver.
 Language translators convert programming instructions written by
programmers into a language that computers understand and process.
For example, you may have a C++ compiler that translates the C++
source code into an executable file the computer can run.

D. Operating Systems pg 123

 An operating system is a collection of programs that manage computer
resources, provides a user interface, and runs applications.
 Computer Resources include memory, processing, storage, input &
output devices. The OS also monitors system performance, schedules
jobs, and provides some security for the computer.
 User Interface: on older systems, a character based interface may have
been used, e.g. “Copy A:assign.doc C:”. Most operating systems use a
Graphical User Interface (GUI), with icons and windows.
 Applications: are programs such as word processors and spreadsheets.
Most operating systems allow “multitasking”, the running of more
than one application at a time. The program you are currently running
is in the “foreground”, and those that are running, but not currently
active are in the “background”.

1. Features
 Booting: starting or restarting a computer
 Warm boot: restart without turning off the power
 Cold boot: start after power has been off.
 Desktop: the place to access computer resources – items you’ll
typically find on the desktop include:

a) Icons:
 graphical representations of a program or function

b) Pointer:
 Controlled by the mouse, changes appearance
depending on the current function.

c) Windows:
 Rectangular areas for displaying information and
running programs.

CE_IM05-2
Ch 5 System Software

d) Menus:
 provide a list of options or commands

e) Dialog boxes:
 provide info or request input, e.g. File Save dialog box

f) Help:
 Provides online assistance for OS functions and
procedures.
 Files: used to store data and programs
 Folders: related files are stored in folders

2. Categories
 There are three basic categories of operating systems:

a) Embedded Operating Systems:

 Used for handheld computers and PDAs. Entire OS is
stored within the device.
 Examples include Windows CE and Palm OS

b) Network Operating Systems (aka NOS):

 Used to control and coordinate computers that are
networked. NOS are typically located on one computer
in the network, the Network Server.
 Examples include Novell NetWare, Windows NT
Server, UNIX, VSE/ESA and z/OS.

c) Stand alone OS (aka desktop OS):

 Control a single desktop or notebook computer. If the
computer is connected on a network, it may have a
client operating system.
 Examples of stand alone systems include Windows,
Mac OS, and some versions of UNIX.
 The OS is often referred to as the Software Environment or
Platform.
 Most OS are Proprietary OS: they are owned and licensed by a
corporation.
 Some OS are Non-Proprietary OS: they are not owned by any one
corporation. These are also called Open Source programs. An
example is Linux.

3. Windows
 Microsoft Windows is by far the most popular microcomputer
operating system with over 80% of the market.

CE_IM05-3
Ch 5 System Software

 There are a variety of versions of Windows such as Windows NT

Workstation, Windows 2000 Professional, Windows ME, etc.

4. Mac OS
 Introduced in 1984, it provided one of the first GUIs.
 Has a much smaller market share, but is still popular with
professional graphic designers, desktop publishers, and some home
users.
 One of the latest versions is Mac OS X. The desktop features
Dock, a tool for visually organizing files. It also has the Sherlock
search tool to help locate information on the web & system.

5. UNIX and Linux

 Unix OS was originally designed to run on networked
microcomputers.
 Now, it’s used on servers on the Web.
 Linux is one of the many versions of UNIX.
 Linux is open source, created by Linus Torvalds in 1991.
 Linux is one of the most popular and powerful alternatives to
Windows.

E. Utilities pg 128
 Utilities are specialized programs that recognize and correct problems,
ideally before they become serious. Some of the most essential
utilities include:
 Troubleshooting or diagnostic programs: recognize and correct
problems before they become serious
 Antivirus: guard your computer against viruses and other damaging
programs that can invade your computer system
 Uninstall programs: allow you to safely and completely remove un-
needed programs and related files from your hard disk
 Backup programs: make copies of important files in case the original
are lost or damaged.
 File compression programs: reduce the size of files so they can be
stored and/or sent over a network more efficiently.
 Many of these utilities are included with modern operating systems,
and some may be purchased from a third party either separately or in
utility suites.

1. Windows Utilities
 Windows has several utilities that can be accessed from the
Systems Tools menu:
 Backup: makes copies of your files onto another storage medium
 Disk Cleanup: removes unnecessary files such as temporary
Internet files

CE_IM05-4
Ch 5 System Software

 Disk Defragmenter: locates and eliminates unnecessary file

fragments and rearranges files and unused disk space to optimize
operations. When files are stored on hard drives, they are
physically written onto tracks and sectors. A track is a concentric
ring on a disk, a sector is a wedge shaped portion of these tracks.

2. Utility Suites
 Utility suites combine several utility programs into one package.
 An advantage of a Utility Suite is it is cheaper than buying each
program separately.
 Examples include eSafe Desktop, McAfee Office, and Norton
SystemWorks.
 Norton SystemWorks is one of the most widely used Utility Suites.
It includes the following components:
 Norton Antivirus: protects your system from computer viruses
 Norton Cleansweep: removes unneeded programs and files,
archives and backs up the hard drive, and protects existing files
when installing new software.
 Web Cleanup: checks and can eliminate unneeded files that are
stored on your hard drive when you surf the Internet
 Connection Keep Alive: prevents dial up Internet connections from
“timing out”
 GoBack Personal Edition – restores system configurations, finds
lost files, and repairs damaged files.
 Norton Utilities: a collection of trouble shooting utilities to
improve system performance
 On Button Checkup: integrates several troubleshooting utilities.

F. Device Drivers pg 133

 Device Drivers (aka Drivers) work with the operating system to allow
communications between the device and the rest of the computer
system.
 Each time the computer is booted, the OS loads all device drivers into
memory.
 If a new device is added, you need to add the device driver to your
computer.
 Microsoft Windows has wizards that can help in this process, such as
the Windows Add Printer Wizard.
 Windows Update can help you to make sure you have all the latest
versions of your device drivers.

G. Making IT Work For You – Virus Protection - pg 134

 This section covers how to install an Internet security site from
http://www.esafedesktop.com

CE_IM05-5
Ch 5 System Software

 Some of the features that can be loaded include:

 Sandbox: a protective area where suspicious and potentially dangerous
programs can be run
 Personal firewall: monitors all inbound and outbound network traffic
to a computer system.
 Anti-virus: controls how frequently the system is checked for
computer viruses.
 Check Tim’s toolbox or the CD for updates on this system.
 According to the http://www.esafedesktop.com website, “Aladdin no
longer develops, supports or distributes the eSafe Desktop anti virus
product for personal and home use. Virus updates for Desktop were
terminated on 31-December-2003”.

H. A Look to the Future pg 137

1. IBM Builds an Aware Supercomputer:
 IBM researchers are working on a plan to develop a computer that can
“fix itself”.
 Using “autonomic computing”, the machine will be able to run with
little human intervention.
 Such computers would not have “self-awareness”, but would be “self-
correcting”. They would sense slow programs or disk response times,
and optimize it to improve response time.
 Additional material can be found at http://www-
3.ibm.com/autonomic/index.shtml

CE_IM05-6
Ch 5 System Software

I. Visual Summary at a glance – System Software pg 138

1. System Software

a) Operating Systems

b) Utilities (service programs)

c) Device Drivers

d) Language translators
2. Operating Systems

a) Features

b) Categories
(1) Embedded

(2) Network

(3) Client

3. Operating Systems

a) Windows

b) Mac OS

c) UNIX and Linux

4. Utilities

a) Windows Utilities

b) Utility Suites
5. Device Drivers

J. Key Terms pg 140

TERM PAGE DEFINITION
programs that guard a computer system from viruses or other
antivirus utility 128 damaging programs
programs, such as a word processor, a spreadsheet, or a
application 123 specialized software program
background 123 programs that are running, but not currently utilized by the user,
e.g. virus checker running in the background while you type a

CE_IM05-7
Ch 5 System Software

paper
making a copy of a file for safekeeping - most computers have
Backup 129 backup utilities to copy files from a hard drive to another medium
a system software utility that makes copies of files for safekeeping
backup program 128 on an additional storage medium
booting 123 starting up a computer
a method a user can interact with a computer using keystrokes
character based interface 123 rather than mouse clicks e.g. the old DOS based interface
aka desktop O/S; the key system programs used on a stand alone
client operating system 125 computer, or a node on a network
cold boot 123 re-starting a computer after it has been "powered down"
a rogue program often sent via the Internet that can damage a
computer virus 132 client or server computer
desktop 123 the main screen when you start up a GUI based operating system
aka client O/S; the key system programs used on a stand alone
desktop operating system 125 computer, or a node on a network
aka driver; one type of system software that standardizes the
device driver 122 communication between a computer and the peripheral equipment
a type of system software program that checks the performance of
diagnostic utility 128 the system, and recommends how to improve it.
a window that requests additional input from the user, e.g. clicking
dialog box 124 File Open opens a dialog box requesting the drive & folders
a utility program that improves system performance by eliminating
Disk Cleanup 130 temporary files, esp. those make while browsing the Web
a utility program that enhances disk performance by eliminating
Disk Defragmenter 131 file fragments
Dock 127 a Mac OS feature to visually organize files
aka device driver; one type of system software that standardizes
the communication between a computer and the peripheral
driver 133 equipment
an O/S "burned" onto a ROM chip for faster performance, typically
embedded operating system 124 found on handheld computing devices
file 124 a collection of related data, programs or records on a computer
system software used to remove redundant bits from files, making
file compression utility 128 the files smaller for easier storage and transport
folder 124 a grouping of files on a computer
the currently active program running on a computer is said to be
foreground 123 "running in the foreground"
files that are "broken up" when physically stored on a storage
fragmented 131 medium
a method a user can interact with a computer using mouse clicks
graphical user interface 123 and visual cues rather than just using keystrokes
a feature to provide additional information about computing tasks
Help 124 to a user
icon 123 a small image used to represent a file or program on a computer
system software that translates a user created source file into an
language translator 122 executable program the computer can run
an "open source" operating system that can run on both
Linux 127 microcomputers and larger server computers
Mac OS 127 a proprietary operating system that runs on Apple computers
Mac OS X 127 one of the versions of the Mac OS
menu 123 a choice of options for a particular software application
multitasking 123 running multiple programs at the same time on a computer
a multiple computer operating system to enhance the sharing of
network operating system 124 data and computer systems across connected computers
the main computer on a network, it typically provides files and
network server 125 resources to the client computers on the network
an operating system that is NOT owned or licensed by any one
non-proprietary operating system 125 company or organization
a feature of Norton Utilities that offers diagnostics with the click of
One Button Checkup 132 "one button"
a software licensing option in which many independent software
open source 125 developers can enhance the system
a key type of system software, it allows the computer to run apps,
operating system 122 provide an interface, and manage resources
aka software environment; term used to describe the operating
platform 125 system used by a computer, e.g. it runs on a Linux platform
pointer 123 the cursor for a mouse as it appears on the screen

CE_IM05-8
Ch 5 System Software

an operating system that IS owned or licensed by one company or

proprietary operating system 125 organization
resource 123 refers to the hardware attached to a computer system
sector 131 one portion of a disk storage system, which files are stored on
aka utility program; adds enhancements to a computer's operating
service program 122 system
a search feature on the Mac OS used to locate items on the local
Sherlock 127 computer or the Web
aka platform; term used to describe the operating system used by
software environment 125 a computer, e.g. it runs on a Linux platform
aka platform; term used to describe the operating system used by
software platform 125 a computer, e.g. it runs on a Linux platform
aka desktop O/S; the key system programs used on a stand alone
stand-alone operating system 125 computer, or a node on a network
Windows OS feature that provides access to all programs,
Start menu 126 searching, etc.
main programs serving as an interface between the computer
system software 122 hardware and the application programs
track 131 one portion of a disk storage system, which files are stored on
a type of system software program that checks the performance of
troubleshooting utility 128 the system, and recommends how to improve it.
system software program to remove un-needed programs from
uninstall utility 128 your computer
an operating system originally designed for networked computer, it
UNIX 127 runs on a variety of hardware systems
user interface 123 the look and feel on how a user works with a computer
aka utility program; adds enhancements to a computer's operating
utility 122 system
a group of utility programs bundled together for marketing
utility suite 132 purposes
restarting a computer without shutting it down completely (the
warm boot 123 power stays on)
a rectangular area that displays an application or dialog box in a
window 123 Microsoft Windows GUI
Windows 125 Microsoft's operating system product
a system software utility that simplifies the addition of a new
Windows Add Printer Wizard 133 computer to a system by finding & installing the drivers
Windows Update 133 a utility that checks to see if all the drivers are current
Windows XP 126 one of the versions of Microsoft's OS

K. Chapter Review pg 141

1. Crossword

a) Across
3 DOCK Pg 127
5 FOLDER Pg 124
6 NOS Pg 124
8 AQUA Note: not listed in text
10 GNOME Note: not listed in book
11 FILE Pg 124
12 BACKUP Pg 129
14 BOOTING Pg 123
16 ENVIRONMENT Pg 125
17 UNIX Pg 127
18 LINUX Pg 127
19 TRACKS Pg 131

CE_IM05-9
Ch 5 System Software

b) Down
1 ICON Pg 123
2 PLATFORM Pg 125
3 DRIVER Pg 122
4 FRAGMENTED Pg 131
5 FOREGROUND Pg 123
7 SECTORS Pg 131
8 APPLICATION Pg 123
9 MULTITASK Pg 123
13 ANTIVIRUS Pg 128
15 GUI Pg 123

2. Multiple Choice
1 B utilities Pg 122
2 D System Pg 122
3 A Machine language Note: note described in chapter – see pg 122 about language
translators
4 E Stand-alone operating systems Pg 125
5 A Character Pg 123
6 C Unix Pg 127
7 E Uninstall program Pg 128
8 B Fragmented Pg 131
9 D Disk defragmenter Pg 131
10 D Utility suite Pg 132

3. Matching
TERM
NUMB
MATCH ER HINT
system
software S 1 Software that deals with the complexities of computer hardware
operating
systems O 2 Programs that coordinate computer resources
Programs that perform specific tasks related to managing computer
Utilities T 3 resources
Resources R 4 Keyboard, mouse, printer, monitor, storage devices, and memory
foreground G 5 Where the active program runs
Icons H 6 Graphic elements that represent commonly used features
multitasking K 7 A computer's ability to run more that one application at a time
Embedded
operating
system D 8 Operating systems completely stored within ROM memory
network
operating
system Operating system used to control and coordinate computers that are linked
(NOS) L 9 together
Operating system whose code is made available to outside individuals for
open source N 10 improvements
network
server M 11 A computer that coordinates all communication between other computers
desktop
operating
system C 12 An operating system located on a single stand-alone hard disk

CE_IM05-10
Ch 5 System Software

Mac OS J 13 Operating system used by Macintosh computers

Platform P 14 Operating system often referred to as the software environment
Along with files, a component of the system that Windows stores
Folders F 15 information in
Linux I 16 One popular, and free, version of the UNIX operating system
proprietary
operating
system Q 17 Operating system owned and operated by a company
antivirus Program that guards your computer system against damaging and invasive
program A 18 programs
backup Program that makes copies of files to be used if originals are lost or
program B 19 damaged
file
compression
program E 20 Program that reduces the size of files for efficient storage

4. Open-ended

a) Describe system software. What are the four types

of system programs?
 System software is the “background” software that
enables application software to interact with the
computer.
 It consists of operating systems, utilities, device drivers,
and language translators
 See pg 122

b) Discuss operating systems. What are the basic

functions of every operating system? What are the
three basic operating system categories?
 Operating system software interacts between the
application software and the computer hardware,
handling such details as running programs, storing and
processing data, and coordinating all computer
resources including attached peripheral devices.
 These functions can be classified into three groups:
managing computer resources, providing a user
interface, and running applications.
 See pg 123

CE_IM05-11
Ch 5 System Software

c) Explain the differences and similarities between

Windows, Mac OS, and Linux.
 All three are popular operating systems
 Mac OS runs on proprietary Apple hardware, Windows
runs primarily on Intel based CPU systems, while
Linux is used on a number of different system
 Linux is different in that it is an “open source” system
 See pg 124, 127, and 127 respectively

d) Discuss utilities. What are they? What are the five

most essential utilities? What is a utility suite?
 Utilities add enhancements to standard operating
systems.
 Typical utility functions help to improve storage
performance, and protect the computer from viruses.
 Five important utilities include diagnostic, antivirus,
uninstall, backup, and file compression functions.
 A Utility suite bundles several individual utility
programs for marketing purposes.
 See pg 128

e) Explain the role of device drivers. Discuss the Add

Printer Wizard and Windows Update.
 Device drivers allow the system to communicate with
the peripheral devices, for example, a printer driver
 The Microsoft Windows “Add Printer Wizard” eases
the installation of a new printer with it’s appropriate
driver software
 The Microsoft Windows Update utility checks all the
device drivers on the system to see if they are current.
If not, it allows the user to select the most current
drivers and install them on the system
 See pg 133

CE_IM05-12
Ch 5 System Software

L. Using Technology
1. Virus Protection

2. Windows Update

M. Expanding Your Knowledge

1. Computing Essentials CD

2. Mac OS X

N. Building Your Portfolio

1. Operating Systems

2. Antitrust
 Students are asked to respond with a one page paper to such
questions as
 Do you think Microsoft has an unfair advantage in the software
market?
 How can the outcomes of decisions on the Microsoft case affect
the software available for consumers to buy?
 What ethical obligations do you think Microsoft has to other
software developers?
 What ethical obligations do they have to the consumer?

II. Concept Checks at a glance

A. Ch 5 pg 125
1. What is system software? What are the four kinds of
system software programs?
 System software is a collection of programs that handle the
technical details of running the hardware
 Four kinds of system software programs include:
 Operating systems – coordinate resources, provide a user
interface
 Utilities – add additional features such as virus protection
 Device drivers – create a standard method for connecting
devices such as printers
 Language translators – convert a computer program’s source
code into the binary language the computer understands

CE_IM05-13
Ch 5 System Software

2. What is an operating system?

 An operating system is a collection of programs that handles
many of the technical details related to using a computer, such
as resource allocation, etc.

3. Describe the three major groups of operating system

functions
 Resources: coordinating memory allocation, devices, system
performance, etc.
 User Interface: providing the end user with a common look and
feel for all the applications, e.g. a GUI interface
 Applications: load and run the applications, typically in a
multitasking environment so the user can run multiple
programs at the same time on the computer.

4. Describe each of the three categories of operating

systems
 Embedded Operating Systems: built right into the device, e.g.
the Palm OS on a Palm PDA device
 Network Operating Systems: designed to run a network of
computers – typically have a server version which controls all
the network operations, and a client version for each device
attached to the network. An example is Microsoft Windows
NT Server
 Stand-alone (or desktop) operating systems: designed to run on
a single computer or as a client on a network. Examples
include Microsoft Windows XP Home Edition or Mac OS X

5. What is the difference between proprietary and non-

proprietary?
 Proprietary are owned by a corporation, e.g. Microsoft’s
Windows XP is a proprietary operating system
 Non-proprietary are not owned by any one organization, e.g.
the Linux operating system is non-proprietary

B. Ch 5 pg 127
1. What is Windows? What is one of the newest versions
of Windows?
 Windows is Microsoft’s market leading operating system
 As of 2004, the current version is Microsoft Windows XP
 You may want to reference Microsoft’s website for operating
systems at http://www.microsoft.com/windows/default.mspx

CE_IM05-14
Ch 5 System Software

2. What is the Mac OS? What is one of the newest

version of the Mac OS
 This is Apple Computer’s desktop operating system.
 As of 2004, the current version is Mac OS X version 10.3
Panther
 You may want to reference Apple Computer’s Mac website at
http://www.apple.com/software/

3. What is Dock? Sherlock? What is UNIX? What is

Linux?
 Dock is a tool used to visually organize files on the Mac OS
system.
 Sherlock is a search tool used on the Mac OS system
 UNIX is an operating system originally designed to run on
minicomputers in networked environments, but now is used by
powerful microcomputers and servers on the web.
 Linux is an open source operating system similar to UNIX. It
is typically used on both microcomputers and servers, and is a
powerful alternative to the Windows operating system.

C. Ch 5 pg 133
1. What are utilities? Describe Backup, Disk Cleanup,
and Disk Defragmenter?
 Utilities are additional system software features often used to
enhance the performance of computer hardware. Typical
utilities include such features as:
 Troubleshooting or diagnostic utilities
 Antivirus utilities
 Uninstall programs to remove unwanted applications
 Backup utilities to copy files from disks
 File compression utilities to shrink the size of files for easier
storage and transfer.
 Backup, Disk Cleanup, and Disk Defragmenter are typical
utilities found on the MS Windows system tools utilities:
 Backup will copy files to another storage medium to help
recover from disk failures
 Disk Cleanup will remove unnecessary temporary files used
when browsing the Web
 Disk Defragmenter can improve disk performance by removing
file fragments from a hard drive.

CE_IM05-15
Ch 5 System Software

2. What is the difference between a utility and a utility

suite?
 A utility is just one program or application used to enhance a
computers performance, e.g. Norton Antivirus
 A utility suite is a group of commonly used utilities, packaged
so the cost of the suite is less than buying each utility
separately. An example is the Norton SystemWorks suite.

3. What are computer viruses? How can you protect

yourself against them?
 Computer Viruses are rogue programs that can damage your
computer, e.g. deleting or renaming files, generating unwanted
email, etc.
 You can help to protect yourself and other from computer
viruses by using an updated version of antivirus software
package like Norton Antivirus; avoid opening unfamiliar files,
adding a personal firewall, etc.
 Common packages include Macromedia Director and
Authorware.

D. Ch 5 pg 136
1. What are device drivers?
 System programs that allow devices to communicate with your
computer, e.g. printer drivers

2. What does the Windows Add Printer Wizard do?

 This wizard will allow you to search for the appropriate device
driver to load onto your computer so you can use a new printer.

3. When would you use Windows Update?

 This utility will search for any updated device driver software
in order to improve the performance of your computer.
Occasionally, companies will update their driver software to fix
bugs or problems in older versions.

III.List of Figures at a glance

 Ch 5 pg 122 figure 5-1 System software handles technical details: photo of people
using computers relating to applications software (MS Office) and system
software (MS Windows XP Pro) relating to computer hardware.
 Ch 5 pg 124 figure 5-2 Desktop: screen shot showing the MS Windows desktop
with several applications running including MS Word, MS Excel, and the
Windows Explorer.

CE_IM05-16
Ch 5 System Software

 Ch 5 pg 124 figure 5-3 PDAs have embedded operating systems: photo of a

Personal Digital Assistant – embedded operating systems are typically used in
smaller devices such as these. The entire operating system is permanently stored
on ROM chips in the device.
 Ch 5 pg 125 figure 5-4 Stand-alone operating systems control a single computer –
photo of a Dell desktop computer
 Ch 5 pg 126 figure 5-5 Microsoft desktop operating systems – table listing some
of the MS operating systems sold over the years, and a brief description of each.
Some of these systems included:
o DOS
o Windows NT Workstation
o Windows 2000 Professional
o Windows ME
o Windows XP
o Windows XP Tablet PC Edition
 Ch 5 pg 127 figure 5-7 Mac OS X – screen shot of the Apple Macintosh
Operating System with some open applications.
 Ch 5 pg 127 figure 5-8 Linux – Screen shot of a GUI interface on running on the
Linux operating system, and open source OS commonly used on web servers and
some stand along computers.
 Ch 5 pg 128 figure 5-9 Accessing the Windows utilities – screen shot of the
Windows XP Desktop after a user clicks on the Start button and browses to the
Utilities options (click Start, All Programs, Accessories, System Tools). Some of
these utilities include:
o Backup
o Character map
o Disk cleanup
o Disk Defragmenter
o Scheduled Tasks
o System Information
o System Restore
 Ch 5 pg 129 figure 5-10 Backup utility – Steps to follow to start up the MS
Windows Backup Utility
o Click Start, All Programs, Accessories, System Tools, Backup
o Run the Wizard and specify the Backup settings
o Finish the Wizard to Backup or Restore the selected Drive(s)/Folder(s)
 Ch 5 pg 130 figure 5-11 Disk Cleanup utility – Steps to follow to start up the MS
Windows Disk Cleanup Utility
o Click Start, All Programs, Accessories, System Tools, Disk Cleanup
o Verify the files suggested for clean up
 Ch 5 pg 131 figure 5-12 Tracks and sectors – image showing the relationship of
tracks and sectors on a storage disk
 Ch 5 pg 131 figure 5-13 Disk Defragmentation utility – Steps to follow to start up
the MS Windows Disk Defragmentation Utility – it eliminates unnecessary file
fragments from a disk to improve performance.

CE_IM05-17
Ch 5 System Software

o Click Start, All Programs, Accessories, System Tools, Disk Defragmenter

o Choose the Drives to defragment (those you want to improve performance
on)
 Ch 5 pg 132 figure 5-14 Norton SystemWorks’ One Button Cleanup – screen shot
of Symantec’s software to improve storage performance – may wish to check the
“On the Web Explorations” box to link to learn more about Norton software.
 Ch 5 pg 133 figure 5-15 Add Printer Wizard – screen shot showing this wizard to
select the appropriate printer driver to a computer.
 Ch 5 pg 136 figure 5-16 Using Windows Update – steps showing how to use
Microsoft’s Windows Update utility to find any updated drivers for devices
attached to the computer. Steps include:
o Click Start, All Programs, Windows Update (depends how your software
is installed)
o Click Scan for Updates
o Add drivers as needed, and restart the computer

CE_IM05-18