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Customer Service Representative.

This document outlines the responsibilities and requirements for a Customer Service Representative position. The representative will manage customer queries, complaints, and support across communication channels, process requirements and modifications, and escalate issues. Key responsibilities include maintaining a positive attitude, promptly responding to customers, resolving issues, knowing products, keeping records, and ensuring customer satisfaction. Requirements include a high school diploma, ability to stay calm under stress, computer skills, and customer support experience.

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pankaj bhati
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31 views1 page

Customer Service Representative.

This document outlines the responsibilities and requirements for a Customer Service Representative position. The representative will manage customer queries, complaints, and support across communication channels, process requirements and modifications, and escalate issues. Key responsibilities include maintaining a positive attitude, promptly responding to customers, resolving issues, knowing products, keeping records, and ensuring customer satisfaction. Requirements include a high school diploma, ability to stay calm under stress, computer skills, and customer support experience.

Uploaded by

pankaj bhati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Service Representative Job Description Template

We are hiring a Customer Service Representative to manage customer queries and


complaints & support services from organization end. You will also be asked to
process requirement, modifications, and escalate complaints across a number of
communication channels.

Customer Service Representative Responsibilities:

 Maintaining a positive, empathetic and professional attitude toward customers


at all times.
 Responding promptly to customer inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customer issues.
 Knowing our products inside and out so that you can answer questions.
 Processing orders, forms, applications, and requests.
 Keeping records of customer interactions, transactions, comments and
complaints.
 Communicating and coordinating with colleagues as necessary.
 Providing feedback on the efficiency of the customer service process.
 Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

 High school diploma, general education degree or equivalent.


 Ability to stay calm when customers are stressed or upset.
 Comfortable using computers.
 Experience working with customer support.

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