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Customer Service Block Diagram

A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

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Tushar Iyer
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268 views1 page

Customer Service Block Diagram

A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

Uploaded by

Tushar Iyer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Executive

Query recorded in
(CE) assigned to
system Ticket
ticket
Number

Customer

Feedback/ Follow
up Automated mail with Ticket Number mailed to customer

CE opens
No Yes query in ticket
Is the query management
Close Ticket 
resolved? system

Response/ Answer
to Query

Yes Is the query


resolvable by
Response stored Answer query
Customer
and mailed to
Service?
Customer

No

Yes
Direct Query to Research
Response Collected
Research Team related query?

No

Direct Query to Yes


Response Collected Business
Sales/ BD Team
related query?

No

Yes
Response Collected Direct to Technology Tech support
Team related query?

No

Draft response Test for error, issue Yes Incomplete


seeking clarification with query Query?

No

Error
Database

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