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Rishikareddy: - Helsinki Istanbul Jakarta

- Rishika Reddy is a ServiceNow System Admin Certified and Implementation Specialist with over 4 years of experience. - She has extensive experience working with Helsinki, Istanbul, and Jakarta versions of ServiceNow and developing and customizing incident, problem, and change management applications. - Her expertise includes incident management, change management, problem management, service catalog, knowledge management, user management, service level agreements, and reporting in ServiceNow.

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A Venkata Nagarjuna
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38 views1 page

Rishikareddy: - Helsinki Istanbul Jakarta

- Rishika Reddy is a ServiceNow System Admin Certified and Implementation Specialist with over 4 years of experience. - She has extensive experience working with Helsinki, Istanbul, and Jakarta versions of ServiceNow and developing and customizing incident, problem, and change management applications. - Her expertise includes incident management, change management, problem management, service catalog, knowledge management, user management, service level agreements, and reporting in ServiceNow.

Uploaded by

A Venkata Nagarjuna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RishikaReddy

[email protected]
Cell:817-247-8181

SUMMARY

• ServiceNowSystemAdminCertifiedandImpiementationSpeci alistwith4+yearsofex
perience.
• ExtensivelyworkedwithHelsinki,IstanbulandJakartaversionsofServiceNow.
• End-to-
EndDevelopmentandCustomizatio nofIncident/ProblemandChangemanagementapplicationsp
erITILproce ssesandpolicies.
• ExperieneeindevelopingUserInterfaceWebbasedapplicationsusingJava,JavaScript,HTML
andCSS.
• Havehands-
onexperienceworkingonServiceNowlncidentManagement,ProblemManagement,Chang
eManagement,ServiceCatalogManagement,WorkflowsandCMSPortal.
• HavegoodknowledgeonSystemUI,SystemProperties,SystemUpdateSets.
• ExperieneeinmigratingthechangesacrossvariousenvironmentsinSe rviceNowusingU
pdateSets.
• Experieneeo ncreationofworkflowsforServiceCataIogitemsinService -Now .
• Workedonconfiguring theBusinessRules,ClientScripts,UIPolicies,UIActions,SLAsinSe
rviceNow.
• ExperienceinLDAPConfigurationandConnectionManagement.
• Strong skillsetintheServiceNowsuitedevelopmentincludingSOAP/RESTintegration,Webser
vices,Workflow &SSO(Singlesign-on).
• Experienceinconfigurationmanagementdatabase(CMDB,SystemCenterConfigurationMana
ger.
• Devel opedsolutionsusingJavaScript,WebServicesandotherwebtechnologiestointegrateSer
viceNowwithinternal/externalsystemsandtools.
• ExtensiveexperienceonintegratingServiceNowwith3rdpartytoolsandimplementationofSO
APandRESTAPIcommunicationinandaroundServiceNow.
• K nowledgeindesigningandimplementationofworkflowsusingServiceNowworkflow editor.
• ExperieneeworkinginAgileandTest-DrivenDevelopmentenvironment.
• ManagedimportsofClApplication/InfrastructuredatawithintheCMDB tablesinS
erviceNow
• Adaptivetoteamenvironmentandhavethecapabilityofcompletingcomplextasksinde
pendently.
• CapableofIearningquicklyanddeliveringsolutio ns asanindividualandaspartofateam.Self-
motivatedTeamplayerwithexcellentinter perso nalandcommunicationskills.

ITSMEXPERTISE

• IncidentManagement
• ChangeManagement
• Problem Management
• ServiceCatalog
• Knowledge Management
• UserManagement
• ServiceLevelAgreements
• Reporting

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