HYOSUNG ERROR MESSAGES

MISCELLANEOUS ERROR MESSAGES

ERROR CODE DESCRIPTION CORRECTIVE ACTION
20001 No cassette. 1. Reseat cassette again.
2. Check cassette present switch, CS7 (see fig. 1-A).
20002 Low Money 1. Check cassette total, current # of bills may be zero.
2. Check if "Low Currency is Enabled"
A) Check alignment of cassette to LS5 sensor.
B) Check functionality of CS5 sensor . (see fig. 1-A)
20003 Reject Box is full 1. Perform "Cassette Total" after removing money from reject bin.
20004 Vault door is open 1. Check door switch functionality.
2. Check cable connections at door switch and back of CE board.
3. Check sensor status in Diagnostics.
20005 CDU setting error 1. Check CDU information
A) Country, cassette, and shutter
B) Check battery back up on CDU board
2. Check MINI-CD type
A) 47 = 2100T B) 80 = 1000 note
C) 81 = 2000 note D) 41 = Rear load E) 0 = Drawer type
20010 Receipt paper jam 1. Inspect printer for jammed paper.
2. Check printer sensors for functionality
20011 Print head is in up position 1. Inspect location of print head.
2. Check functionality of sensor in Diagnostics.
Paper release lever is
20012 in open position. 1. Reseat paper release lever
2. Inspect functionality of sensor in Diagnostics.
20013 Receipt paper empty. 1. Load paper.
2. Inspect functionality of sensor in Diagnostics.
20014 Print head overheated. 1. Inspect print head and ribbon cable.
2. Reset unit, if fails, replace printer.
Note detected on bill
2XX15 path before CDU initialized. 1. Inspect CDU for jammed bills
2. Inspect functionality of sensors in Diagnostics.
3. "XX" refers to sensor location, i.e. 21315 = Sensor CS13T. (see fig. 1-A)
 HYOSUNG ERROR MESSAGES
90001 Card read error 1. Clean card reader with approved card reader cleaner.
2. Inspect card reader and read head.
3. Look for debris in card path.
4. Perform a "Card Scan" test, ISO #2 must retain card information.
Expanded Flash
B0001 memory error 1. Power fail unit.
2. Replace CE board.
CANCE Cancelled transaction 1. Customer cancelled transaction at surcharge screen.
RECEIPT PRINTER ERROR CODES
ERROR CODE DESCRIPTION CORRECTIVE ACTION
Receipt printer feed
lever is in the open
AXXX1 position 1. Reset paper feed lever
2. Inspect functionality of sensor in Diagnostics.
AXXX2 Print head over heated 1. Inspect print head and ribbon cable.
2. Reset unit, if fails, replace printer.
A0803 Receipt paper jam 1. Inspect printer for jammed paper.
2. Check printer sensors for functionality
AXXX3 Paper jam during operation 1. Inspect printer for jammed paper.
2. Check printer sensors for functionality
3. Remove jam and reset printer.
AXXX4 Receipt paper empty. 1. Reload paper.
2. Inspect functionality of sensor in Diagnostics.
AXXX5 Receipt paper setting error 1. Black mark on paper roll is detected when unit set to "no black mark".
A) Change paper roll type to no black style.
2. Check dip switch settings
A) Dipswitch #6 ON = no black mark, OFF = has black mark
Appears while doing
AXXX6 the manuel self-test. 1. After self test, reset unit.
Receipt printer feed lever is in
AXXX7 the open position. 1. Reset paper feed lever.
2. Inspect functionality of sensor in Diagnostics.
AXXX8 Receipt cutter failed. 1. Check for paper jam, remove if any found.
2. Perform printer test
3. Manually turn cutter wheel to check for free movement of cutter.

ADNXX Comm failure to printer board. 1. Check cable connections to print

2. Check LED on printer PCB, transmit and receive LED will flash rapidly.
 HYOSUNG ERROR MESSAGES
3. Check power at printer PCB.
4. Perform a reset and/or self test.
CASH DISPENSING UNIT ERROR CODES
ERROR CODE DESCRIPTION CORRECTIVE ACTION
C001X CDU Sensor bocked . 1. Usually "COO11", indicates exit blocked
2. Check sensor for functionality, possible customer interference during dispense.
C002X CDU Sensor blocked 1. Checked for jammed bills.
2. Inspect functionality of sensors in Diagnostics.
C0030 CDU Main motor failure 1. Check main motor and connections.
2. Check timming wheel sensor and connections.
C0031 Gate sensor failed 1. Gate solenoid blocked before initialization.
2. Check cable connections.
3. Inspect functionality of sensor in Diagnostics, sensor CS3 (see figure 1-A)
C0032 Gate sensor failed 1. Gate solenoid did not react during initialization.
2. Check cable connections.
3. Inspect functionality of sensor in Diagnostics, sensor CS3 (see figure 1-A)
C0034 Double detect failure 1. Check for jammed bills Feed module 1)
2. Check and/or clean double detect sensor
3. Check double detect cable connections.
C0035 Double detect failure 1. Check for jammed bills (Feed module 2)
2. Check and/or clean double detect sensor
3. Check double detect cable connections.
CDU Sensor blocked (Before
C0036 initialization) 1. CS13 sensor block, CDU exit sensor (see figure 1-A).
2. Checked for jammed bills.
3. Inspect functionality of sensors in Diagnostics.
Double detect failure (During
C0037 dispense) 1. Check for jammed bills
2. Check and/or clean double detect sensor
3. Check double detect cable connections.

C0039 Reject gate operation detected 1. Check solenoid sensor and cables.
C003A 4 or more bills requested 1. This happens during dispense test, informational only.
C003B CDU Sensor blocked 1. Check for jammed bills.
2. Check CS15 sensor (see figure 1-B).
3. Inspect functionality of sensors in Diagnostics.
Cassette removed during
C0040 dispense 1. Reset cassette.
 HYOSUNG ERROR MESSAGES
2. Inspect cassette retaining clip
3. Check and/or adjust cassette present switch
Five or more attempts to
C0041 dispense notes. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Inspect condition of pick wheels.

Number of notes picked does not

C0042 match number notes exited. 1. Check for jammed bills.
2. Check the quality of the bills
Ten or more bills rejected during
C0043 transaction. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Double detect may be out of adjustment (Not field adjustable).
C0044 Five consecutive rejects 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check and/or clean double detect sensor.
More bills dispensed than
C0045 requested. 1. Audit cassette.
2. Perform test dispense in diagnostics
C0046 Hardware failure 1. Check main motor
2. Check CDU board.
3. Check incoming voltages at the C.E. board.
C0047 Casette 1 misfeed 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Inspect condition of pick wheels.
C0048 Incorrect bill count 1. Audit cassette.
2. Perform test dispense in diagnostics
3. Check and/or clean double detect sensor.
4. Check functionality of CS2, CS4 and CS13 (see figure 1-B)
C0049 Request to dispense 0 notes 1. Reset unit retry test.
C004A Bill jam during dispense 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check CDU sensors and cable connections.
Three or more consecutive
C004B rejects. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check and/or clean double detect sensor.
 HYOSUNG ERROR MESSAGES
Number of notes at exit are
C004C more than picked. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check and clean CS13 (see figure 1-A).
C004D No cassette. 1. Reseat cassette again.
2. Check cassette present switch CS7/17/27 (see figure 1-A).

Number of bills dispensed does

C004E not match # of bills requested. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Perform test dispense in Diagnostics.
Number of bills dispensed does
not match # of bills reported to
C004F CDU. 1. Audit cassette
2. Perform test dispense in diagnostics
C0050 Power fail during dispense 1. Audit cassette.
2. Perform test dispense in diagnostics
3. Check incoming voltages at the C.E. board.
4. Perform test dispense in Diagnostics.
Request to dispense 50 or more
C0051 notes. 1. Informational only, not a failure.
Reject sensor blocked after
C0052 dispense. (CS1) 1. Checked for jammed bills.
2. Check CDU sensors and cable connections.
3. Perform test dispense.
C0053 Double Detect failure 1. Perform test dispense in diagnostics
2. Check and/or clean double detect sensor.
3. Check CDU sensors and cable connections.
C0054 CDU program error 1. Corrupt software, replace Dispenser PCB.
Long note detected at exit
C0055 sensor. 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check condition of pick wheels.
Incorrect reject position during
C0056 dispense.. 1. Check CS3 sensor. (see fig. 1-A)
2. Perform test dispense.
C0057 Incorrect cassette info. 1. Check CDU setup in Device Setup menu.
 HYOSUNG ERROR MESSAGES
Cassette #2 removed prior to
C0059 dispense. 1. Reseat cassette
2. Inspect cassette retaining clip
3. Check and/or adjust cassette present switch
Cassette #1 removed prior to
C005A dispense. 1. Reseat cassette.
2. Inspect cassette retaining clip
3. Check and/or adjust cassette present switch
C005B Cassette #2 misfeed 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Inspect condition of pick wheels.
C005D Constant double detect 1. Check the quality of the bills
2. Shuffle bills in cassette.
3. Check and/or clean double detect sensor.

C005E Dispense size command error 1. Reset unit, perform test dispense.
2. Corrupt software, replace Dispenser PCB.
C005F Dispense Error 1. Check AP software
2. Download software.
C006X Low sensor feed module #1 1. Clean sensors.
2. Check sensors for functionality.
C007X Low sensor feed module #2 1. Clean sensors.
2. Check sensors for functionality.
C0082 Shutter open. 1. Check functionality of shutter.
2. Inspect sensor CS3 and soleniod (see figure 1-B).
C0083 Note stacker blocked. 1. Check for jammed bills.
2. Check CDU sensor CS9 and cable connections.
C0084 Shutter closed. 1. Check functionality of shutter.
2. Inspect sensor CS11 and CS22.

C00AB Note detected before initializing 1. Checked for jammed bills.

2. Check CDU sensors and cable connections.

C00C6 Sensor blocked during initializing. 1. Check for jammed bills.

2. Check CDU sensor CS13 and cable connections.
C00C7 Bill jam during dispense . 1. CS12 sensor blocked.
C00C8 Bill jam during dispense . 1. CS14 sensor blocked.
C00C9 Bill jam during dispense . 1. CS12 and CS14 sensor blocked
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2. Check cable connection and sensor interface board.
C00D0 Bill jam during dispense . 1. Note did not reach CS13 after passing through CS12
C00D1 Bill jam during dispense . 1. Note did not reach CS14 after passing through CS12
C00E0 NS2 Sensor Dark 1. Check functionality of sensor NS2.
C00E1 NS4 Sensor Dark 1. Check functionality of sensor NS4.
CDNXX No commuication to CDU 1. Check communication L.E.D. lights on dispenser PCB.
2. Check VDC going into dispenser board.
3. Check communication connections at the dispenser board and the CE board.
4. Check CDU board for functionallity.
5. Check dispenser unit for functionallity.
6. If performed an EPP upgrade, verify correct version of firmware
 HYOSUNG ERROR MESSAGES
COMMUNICATION ERROR CODES
ERROR CODE DESCRIPTION CORRECTIVE ACTION
D0001 Modem initialation error. 1. Reseat modem board
2. Replace modem board.
D0002 Reversal Transaction failure. 1. Check for CDU error, perform test dispense. (Host denied)
D0003 Pin Error 1. Customer entered incorrect pin.
2. Incorrect master keys
3. Incorrect Key Idex chosen.
D0004 Invalid Pin Error 1. Incorrect pin
2. Incorrect master keys
D0005 Bank Unavailable 1. Contact financial institution.
D0006 Card not supported 1. Contact financial institution.
D0007 Insufficient Funds 1. Contact financial institution.
D0008 Ineligible transaction 1. Contact financial institution.
D0009 Ineligible account 1. Contact financial institution.
D0010 Daily limit exceeded 1. Available limit set by financial institution exceeded.
D0011 Unable to process 1. Financial institution is not available
D0012 Amount too large. 1. Amount requested is larger than limit set by financial institution
D0013 Account closed. 1. Contact financial institution.
D0014 Pin tries exceeded. 1. Contact financial institution.
D0015 Unable to process. 1. Contact financial institution.
Withdrawal limit already
D0016 reached. 1. Daily amount limit has already been reached with in allowed time.
D0017 Invalid amount. 1. Amount requested does not match bill increment.
D0018 External decline 1. Financial institution does not support the transaction.
D0019 System error 1. Financial institution not performing transactions.
D0020 Contact card issuer 1. Contact financial institution.
D0021 Routing lookup problem 1. Financial institution is not available.
D0022 Unable to process 1. Financial institution is not available.
D0023 Transaction not supported 1. Financial institution does not support the requested transaction.

D0024 Exceeds issuers withdrawal limit. 1. Amount exceeded set limit of financial instition.
D0039 No credit account 1. Contact financial institution.
D0051 Insufficient funds 1. Contact financial institution.
D0052 No checking account 1. Contact financial institution.
D0053 No savings account 1. Contact financial institution.
A0803 Expired card 1. Contact financial institution.
D0055 Incorrect pin 1. Retry pin
 HYOSUNG ERROR MESSAGES
2. Contact financial institution.
D0057 Transaction not permitted 1. Contact financial institution.
D0058 Transaction not permitted 1. Contact financial institution.
D0061 Exceeds withdrawal limit 1. Daily amount limit is larger than limit set by financial institution.
D0075 Pin tries exceeded 1. Too many incorrect PIN entries.
D0078 No account 1. Contact financial institution.
D0080 Invalid date 1. ATM date and financial institution date do not match.
D0083 Can not verify pin 1. Contact financial institution.
D0086 Can not verify pin 1. Contact financial institution.
D0091 Bank unavailable 1. Contact financial institution.
D0092 System unavailable 1. Contact financial institution.
Transaction serial number mis-
D0093 match 1. Verify sequence number with host
D0094 Record format mis-match 1. Verify proper AP version with host

D0095 Routing identification mis-match 1. Verifiy routing I.D. in the Host Setup menu.
Terminal identification mis-
D0096 match 1. Verify terminal I.D. in the Host Setup menu.
D0097 Response type mis-match 1. Verifiy successful reversal with Host.
Response type mis-match (Day
D0098 Close) 1. Verify successful reversal of Day Close with Host.
Response type mis-match
D0099 (Config) 1. Verify successful reversal of Configuration with Host.
Response type mis-match
D009A (Withdrawal, balance, Xfer) 1. Verify successful reversal of transaction with Host.
D009B STX missing 1. Message string from Host is missing STX.
D009C ETX missing 1. Message string from Host is missing ETX.
*** "FS" = Field Separator ***

D009D FS missing next to response code 1. Contact host

FS missing next to retrieval
D009E reference number 1. Contact host
FS missing next to system trace
D009F audit number 1. Contact host
D00A0 FS missing next to account 1. Contact host
FS missing next to available
D00A1 balance 1. Contact host
 HYOSUNG ERROR MESSAGES
FS missing next to surcharge
D00A2 amount 1. Contact host
FS missing next to authorization
D00A3 response text 1. Contact host
D00A4 ETX position is not correct 1. Contact host
FS missing next to total cash
dispense in the day close
D00A5 message 1. Contact host
FS missing next to total non cash
dispense in the day close
D00A6 message 1. Contact host
FS missing next to total
surcharge amount in the day
D00A7 close message 1. Contact host

FS missing next to surcharge

D00A8 amount in the config message 1. Contact host
D00A9 ETX missing in the config 1. Contact host
D00B0 Mismatch Terminal I.D. 1. Contact host
D00B1 Mismatch transaction code 1. Contact host
D00B2 Mismatch field I.D. code 1. Contact host
D00B3 Mismatch incription pin 1. Contact Host.
D00B4 Mismatch field I.D. code 1. Contact Host.
D00B5 Mismatch sequence number 1. Contact Host.
D00B6 Mismatch response code 1. Contact Host.

D00B7 Mismatch authorization number 1. Contact Host.

D00B8 Mismatch transaction date 1. Contact Host.
D00B9 Mismatch transaction time 1. Contact Host.
D00BA Mismatch business date 1. Contact Host.
D00BB Mismatch balance amount 1. Contact Host.
D00BC Mismatch surcharge amount 1. Contact Host.
D00BD Mismatch sequence number 1. Contact Host.
D00BE Mismatch response code 1. Contact Host.
D00BF Mismatch business date 1. Contact Host.
D0111 Reversal Declined 1. Contact Host.
D0222 Pin Declined 1. Contact Host.
 HYOSUNG ERROR MESSAGES
D0300 Modem is not responding 1. Check modem board
2. Reseat modem board
3. Check modem initialazation string.
A) Older units end with =2, Newer units end with =V22B
D1000 No connection 1. Check phone line
2. Contact host
D1100 ENQ not received 1. ENQ not received from host.

D1200 Transmition error (sending data) 1. Check quality of phone line.

2. Check modem board
3. Reseat modem board
NAK was sent 3 times (receiving
D1300 data) 1. Check quality of phone line.
2. Check for poor connection of phone equipment.
3. Contact host
4. Check modem board
5. Reseat modem board
D1500 Dial connection time out 1. Check modem board
2. Reseat modem board
3. Check phone line
4. Check pri and sec host phone numbers
5. Contact host
No Carrier after connection to
D170X Host. 1. Check modem board
2. Reseat modem board
3. Check phone line
4. Contact host
D1701 No carrier 1. Failed to detect carrier
D1702 No carrier 1. Carrier loss before sending data.
D1703/5 No carrier 1. No carrier after modem reset.
D1704 No carrier 1. No carrier detected.
D1706 No carrier 1. Carrier loss while waiting for host.
D1800 No dial tone 1. Check phone line
2. Check modem board
3. Reseat modem board
D1900 No answer 1. Check modem board
2. Reseat modem board
 HYOSUNG ERROR MESSAGES
3. Check primary and secondary phone number.
4. Contact host
 HYOSUNG ERROR MESSAGES
D2000 Line busy 1. Check phone line, possibly shared with other equipment or people
2. Check modem board
3. Reseat modem board
Dial connect time out (60
D3200 seconds) 1. Check modem board
2. Reseat modem board
3. Check phone line
4. Contact host
D2100 Response time-out 1. Check modem board
2. Reseat modem board
3. Check phone line
D2200 EOT not received 1. Contact host
RMS ERROR MESSAGES
ERROR DESCRIPTION CORRECTIVE ACTION
E0001 RMS port failure 1. Check RMS related settings.
2. Check phone line.
3. Check RMS computer
4. Check modem
E0002 RMS response time-out 1. Check RMS related settings.
2. Check phone line.
3. Check RMS computer
4. Check modem
E0003 RMS modem failure 1. Check RMS related settings.
2. Check phone line.
3. Check RMS computer
4. Check modem
E0004 RMS no dial tone 1. Check RMS related settings.
2. Check phone line.
3. Check RMS computer
4. Check modem
NHB09 Password/Terminal I.D. not matching
1. Terminal I.D. and/or password does match with RMS computer.

CONFIGURATION ERROR MESSAGES

ERROR CODE DESCRIPTION CORRECTIVE ACTION
F0001 Number of bills not set 1. Set the number of bills in the Settlement menu.
F0002 Surcharge Owner not set 1. Set the Surcharge Owner in the Surcharge Mode menu.
F0003 Surcharge Amount not set 1. Set the Surcharge Amount in the Surcharge Mode menu.
F0004 Refresh timer not set 1. Set the Refresh timer in the Advertisement menu.
 HYOSUNG ERROR MESSAGES
F0005 Advertisement text is not set 1. Set the Advertisement text in the Advertisement Enable menu.
F0006 Dispense limit setting error 1. Verify the setting with the Host, set the dispense limit
F0007 Note type setting error 1. Verify the setting with the Host, set the Note type
F0008 Fast cash setting error 1. Verify the setting with the Host, set the Fast cash in the Transaction Setup menu.
F0009 Master Key Index invalid 1. Set Master Key Index in the Key Management menu.
F000A Master key empty 1. Enter master keys in the Key Management menu.
F000B Host phone # not set 1. Set the Host Phone number in the Host Setup menu.
F000C Error retry timer not set 1. Set retry timer.
F000D RMS password not set 1. Set RMS password in the Host Setup menu under Remote Monitor
F000E RMS phone # not set 1. Set RMS phone number in the Host Setup menu under Remote Monitor.
F000F Terminal number not set 1. Set terminal number in the Host Setup menu.
F0010 Routing I.D. not set 1. Set the routing I.D. in the Host Setup menu.
F0011 Master Key serial # not set 1. Set the Master Key serial number in the Key Management menu.
F0012 Non-cash type text not set 1. Set the Non-cash type.
F0014 NVRAM failure 1. Check battery and battery connection.
2. Check main board
3. Perform an NVRAM clear.
MCU (CARD READER) ERROR MESSAGES CON"T
ERROR DESCRIPTION CORRECTIVE ACTION
IDN0X MCR connection failure 1. Check cable connections at MCR and main board.
2. Check communication LED at MCU
3. Check for 12vdc at card reader connection.