TM

IT 4 IT

IT4IT™ and the IT Value Chain

Leveraging Business Value Chain Success An Operating Model for the New Style of IT

Plan Build Deliver Run

Define your Prioritize every Handle each Seek to detect
strategy to requirement request by issues and to
IT Value Chain

balance and to build the streamlining correct them

broker your best services the process before
Plan Build Deliver Run Efficiency Portfolio and deploy to fulfill it impacting
Reference Architecture & them users
Governance Risk & Compliance Agility
Sourcing & Vendor
End-to-End Integrated Reference Architecture
Intelligence & Reporting

Finance & Assets

Resource & Project Portfolio Application Automation Business

Cloud Application IT Service
Mgmt. Lifecycle and Service
Automation Mobilization Mgmt.
Mgmt. Orchestration Mgmt.

Value Stream Overview Service Model Lifecycle

IT Value Drive IT Value

Chain
Strategy to Requirement Request to Detect to
Portfolio to Deploy Fulfill Correct

Conceptual Logical Realized

Service Service Service
Model Model Model
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct

Drive IT portfolio to Build what the business Catalog, fulfill, & Anticipate & resolve
business innovation needs, when it needs it manage service usage production issues
Measure and Create Insight

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT

IT4IT™ Reference Architecture, Level 1

Enterprise Defect
Architecture Component
Component
Service
Archi- Defect
tecture

Policy Requirement Test Offer Consumption Component Problem Incident

Component Component Component Component Component

Require- Test Shopping Problem/

Policy Known Incident
ment Case Cart
Error

Proposal Source Build Offer Mgmt. Request Chargeback/ Service Level Event
Component Control Component Component Rationalization Showback Component Component
Request Component
Component Component
Scope Charge-
Source Build Sub- Service
Agree- Offer back Event
scription Contract
ment Contract

Portfolio Project Build Catalog Usage Diagnostics & Service

Demand Component Package Composition Component Remediation Monitoring
Component Component Component Component Component
Portfolio Service
IT Build Usage Run Service
Backlog Catalog
Initiative Package Record Book Monitor
Item Entry

Service Service Release Fulfill- Change Configuration

Portfolio Design Composition ment RFC Control Management
Component Component Component Request Component Component

Fulfillment
Execution
Concep- Conceptual Logical Service Component Desired Actual
Service
tual Service Service Release Service Service
Blueprint Release
Service Blueprint Blueprint Model CIs

Strategy to
Requirement to Deploy Request to Fulfill Detect to Correct
Portfolio

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT
S2P: Strategy to Portfolio
Manage your IT Portfolio and Investments Key Activities
to Drive Business Innovation
Strategy Service Portfolio Demand Selection
 Provides the strategy to balance and broker your portfolio
• Define objectives • Enterprise • Consolidate • Business value,
 Provides a unified viewpoint across PMO, enterprise • Align business and architecture demand risk, costs,
IT roadmaps • Service portfolio • Analyze priority, benefits, &
architecture, and service portfolio resources
• Set up standards rationalization urgency, and
 Improves data quality for decision-making and policies • Create service impact • What-if analysis
blueprint and • Create new or tag • Ensure governance
 Provides KPIs and roadmaps to improve business roadmap existing demand
communication

Value Drivers Proof Points

Holistic Demand Business Priorities Data Consistency % of new investment
Innovation Demand By source and type
vs maintenance
Across PMO, enterprise Decisions are based on Reliability and trust
architecture, and service business needs. based on consistent data
portfolio mgmt. across services.
Capital Usage % satisfied customers
% CapEx vs OpEx
per service
Financial Visibility Traceability Communication
Information on Link from business With business
investment activity and request to what was stakeholders through Deficiencies in security
Costs % planned vs actual Compliance
value realization. delivered. service roadmaps. policies and standards

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT

S2P: Strategy to Portfolio

Cost Modeling Component

n:1 IT Cost Model

ITFM Supportive Function Service Design Component

Logical Service
Service Portfolio Blueprint
Component 1:n
Conceptual Conceptual Requirement to Deploy
Service Service
Enterprise Architecture Blueprint Blueprint Policy
Component n:1 Policy Component Requirement Component
Service n:m Requirement
n:m n:m
Architecture Conceptual
Service Policy Requirement to Deploy
1:n

Portfolio IT Investment Portfolio

Backlog n:m Component
Business Process Item
1:n IT Budget
n:1
ITFM Supportive Function
Portfolio Demand Portfolio Backlog Proposal
Component Item (rationalized/ Component Project Component
Business Prioritized)
Portfolio Backlog Item Portfolio Scope Agreement
Strategy Backlog Item Scope Agreement
n:1 1:n IT Initiative
Portfolio Backlog Requirement to Deploy
Functional Component – Key
Portfolio Competency Assets
Functional Component – Auxiliary Backlog 1:1 (availability) (availability)
Item
Service Model

Problem Component Labor IT Asset

Data Object – Key Management Management
Data Object – Auxiliary
Supportive Function
Entity Relationship Problem,
Record Fabric Integration Detect to Correct Known Error

Engagement Data Flow

Current Practice

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT
R2D: Requirement to Deploy
Prioritize Every Requirement to Build the Key Activities
Best Services and Deploy Them
Plan & design Develop Test Deploy
 Provides a framework for creating, modifying, or sourcing a
• IT project plan • Development: • Functional: • Release plan
service agile, iterative, desktop, web,
• Logical service • Change and
waterfall, … mobile
 Supports agile and traditional development methodologies model configuration
• Requirements • Source & set up • Performance: process
 Enables visibility of the quality, utility, schedule, and cost of • Functional &
dev. environment desktop, web, • Knowledge
• Version control mobile management
the services you deliver technical
• Developer testing • Security: static, • Application and
• Standards &
 Defines continuous integration and deployment control points policies
dynamic security monitors

Value Drivers Proof Points

Reuse Time-to-Market Supplier Info. Requirements % of requirements – Defects % of detected versus
dev, test, deploy closed at release
Re-use of services and Faster time-to-market for Increased traceability
requirements becomes service realization. across internal and
the norm. external suppliers.
Automation % of automated Deploy % of successful
build, tests, deploy deployments
Financial Visibility Predictability Policy Compliance
Improved inputs to IT Control point facts for Across security, risk,
Financial Management quality, utility, security, enterprise architecture, % of project tasks or % of emergency
on full service cost. and cost. and finance. On Time Change
cycles on time changes

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT

R2D: Requirement to Deploy Fulfillment Request

Defect
RFC (Normal)
1:n
Scope Agreement
Project Component Source Control Build Component Change Control
Proposal Component Component Component
Source Build RFC
IT Initiative
Scope Agreement
1:n n:m 1:n
Strategy to Portfolio

n:m n:1
Service Level Component
Service Contract (Template) Service
Contract

IT Initiative
1:n Detect to Correct
Build Package
RFC

Service Design Component Release Release Fulfillment Execution

Composition Package n:m
Service Portfolio Service
Build Package Component
Component Design 1:1 Component Component Desired Service Fulfillment
Service Release 1:1 Model Request
Conceptual Service Package Blueprint
Blueprint 1:n 1:n 1:n 1:n 1:n 1:1
Logical Service Service
Strategy to Portfolio Blueprint Release Release Package Request to Fulfill
1:n
n:m
1:n n:1 1:n

Requirement Service Catalog Entry (Unbound) Catalog Composition

Component
1:n
n:m Service Catalog Entry
Requirement Test Component Defect Component
Component Defect
Request to Fulfill
Policy Component
Policy n:m 1:n 1:n 1:1
Test Case Defect
Requirement
Strategy to Portfolio
Functional Component – Key

Functional Component – Auxiliary

1:1
Portfolio Demand
Component Service Model
Problem Defect Defect Incident
Portfolio Backlog 1:n Data Object – Key
Item Component Component
Strategy to Portfolio Problem, Incident Data Object – Auxiliary
Known Error
Detect to Correct Entity Relationship
Detect to Correct
Record Fabric Integration
Engagement Data Flow
Current Practice

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT
R2F: Request to Fulfill
Manage Catalog, Subscriptions, and Fulfillment Key Activities
across Multiple Providers
Design & Publish Subscribe Fulfill Measure
 Helps your IT organization transition to a service broker model
• Mash catalog items • Portal engagement • Route fulfillments • Service usage
 Presents a single catalog with items from multiple supplier from all fulfillment • Personalized • Automate measurement
engines experience deployment • Chargeback/
catalogs
• Set pricing, • Self-service • Use internal and showback
 Efficiently manages subscriptions and total cost of service options, and SLA
• Manage external providers • Cost transparency
• Publish services subscriptions • Integrate with • Surveys and
 Manages and measures fulfillments across multiple suppliers change, asset & ratings
config. systems

Value Drivers Proof Points

Consumption Single Catalog Service Broker Deliver Subscriptions per Broker % of subscriptions active
period per service or expiring
Consumers easily find Single offer catalog with Transition from request
and subscribe via self - multiple fulfillment management to broker.
service. providers.
Speed % of orders fulfilled Usage % of successful
with automation deployments
Efficiency Traceability Cost Optimization
Standard subscription Across subscription, Recover expired and
process with policies and usage, and chargeback. unused subscriptions Costs % of self-service Satisfaction % of subscriptions
automation. and licenses. requests requiring an incident

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT

R2F: Request to Fulfill

n:m
1:1 User Profile
Engagement Service Catalog Collaboration Knowledge
Self Service
Experience Portal Support

Shopping Cart
Functional Component – Key
Shopping Cart
Functional Component – Auxiliary 1:n Offer Consumption Component
Knowledge
Service Model Item
Composite/Compound
Data Object – Key Conversation
Request
Data Object – Auxiliary n:m 1:n
Entity Relationship Offer Mgmt. Request Rationalization Subscription
Chargeback/
Record Fabric Integration Component Component Showback
Engagement Data Flow Component
Current Practice 1:n
n:m 1:n Status
Offer n:m
Request Subscription Chargeback Contract
Catalog Offer

Project Component n:m 1:n

Service Catalog Chargeback
Fulfillment 1:n Usage
Entry (Bound) Contract Service
Request Level
1:n
Status
Requirement to Deploy
Catalog Fulfillment Execution Usage
Composition Component Desired Component
Component Fulfillment Service
Request Model
n:1 Usage Record
Service Catalog Entry

Service Catalog
Entry (Unbound)

1:1 Service
Service
1:n Monitor
Actual Incident
Contract Release Service
(Template) Release Request Usage
Composition 1:n RFC CIs
Package 1:1
Component
Service Release
Blueprint Bill/Invoice

Requirement to Deploy 1:n

Request
1:1
Service Contract (Instance)
Request

Service Level IT Asset IT Supplier Change Control Configuration Fulfillment IT Financial Service Knowledge & Incident
Component Management (External to IT) Component Management Engine & Deploy/ Management Monitoring Collaboration Component
Component Provision Systems Component
Service Contract RFC
Actual Service CIs
Detect to Correct Supportive Function Detect to Correct Detect to Correct Supportive Function Detect to Correct Supportive Function Detect to Correct

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT
D2C: Detect to Correct
Integrating IT Operations to Quickly Find and Key Activities
Fix Issues
Detect Diagnose Change Resolve
 Brings together IT service operations to enhance results and • See events, • Enrichment • Define change • Implement change
efficiency alarms, and metrics • Root cause request • Leverage run
across the entire • Perform problem books
• Severity and
 Enables end-to-end visibility using a shared configuration infrastructure
business impact and risk analysis • Verify recovery
model • Understand user
• Defined escalation • Approve • Close records
issues
path
 Identifies issues before they affect users • Trace the
• Auto-fixed common
relationship
 Reduces the mean time to repair between events
issues

Value Drivers Proof Points

Efficiency Collaboration Traceability Velocity Decrease mean time Effort % of events and
to repair incidents escalated
End -to-end visibility to Common language with Across event, incident,
quickly identify and consistent data and change, and resolution.
resolve. shared configuration.
Root Cause Increase in problems Teamwork % of change -related
identified and solved outages
Cost Risk Improvement
Reduce tickets, war Defined business impact Shorter mean time to
rooms, and duplicate and reduced clannish repair and more uptime. Costs % of automated event Satisfaction % of first call resolution
work. knowledge. and incident resolutions

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.
 TM

IT 4 IT

D2C: Detect to Correct

Functional Component – Key
Release Composition Request Offer Management
Component Rationalization Component
Functional Component – Auxiliary
Service Release Blueprint Component
Service Model Requirement Subscription
to Deploy Request to Fulfill Request to Fulfill
Data Object – Key
Service
Data Object – Auxiliary Contract Service Contract (Template)
(Template) Service
Entity Relationship Contract
Record Fabric Integration (Instance)
Engagement Data Flow
n:m RFC

Current Practice RFC

1:1
Service Level Status KPI Self Service Defect Component Portfolio Demand
Support Portfolio Component
Offer Usage n:m Incident Defect Defect Defect Backlog Portfolio Backlog
Item
Consumption Component Service Contract Requirement Item
Component Request to Fulfill to Deploy Strategy to Portfolio
Request to Fulfill Request to Fulfill Service Level 1:1
Component 1:1 1:1

Status Business/IT 1:n

Usage Measurement Business Measurement
(Incident) 1:n

Service Monitoring Event Incident Problem Change Control

Component Event Component Incident Component Problem Component RFC Component
Interaction
Problem,
n:m Incident Known Error
Event
Service Monitor 1:n n:m n:m 1:n RFC

n:m
1:n Run Book

Service
Service Discovery n:1 n:m Knowledge Item
Monitor Run Book Run Book
Actual Service CIs

n:m
Fulfillment Execution Actual Configuration Diagnostics & Knowledge & Collaboration
Component Service Component
CIs Management Remediation
Fulfillment Desired
Request Service Model Component Component Knowledge Item Conversation

1:n 1:1 n:m Run Book n:m

Actual Service CIs
Request to Fulfill Supportive Function

n:m
n:m
1:1
RFC

For more information, see www.opengroup.org/IT4IT Copyright © 2015 The Open Group. All Rights Reserved.
The Open Group IT4IT™ Reference Architecture, Version 2.0 Reference Card (Doc. No. N150) IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.