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Internal and External Communication Matrix (7.4)

The document outlines the internal and external communication matrix for Design Consortium (Pvt) Limited & Design Consortium International (Pvt) Ltd. It details what topics need to be communicated, when, to whom, and how for items such as induction of new employees, quality policy, objectives, procedures, importance of quality management system, new business requirements, customer complaints, design information, work progress, customer satisfaction surveys, nonconformities, risks and opportunities, tenders and purchasing requirements. The communication methods include training, meetings, emails, display boards, reports, surveys, and purchase orders.

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4K views

Internal and External Communication Matrix (7.4)

The document outlines the internal and external communication matrix for Design Consortium (Pvt) Limited & Design Consortium International (Pvt) Ltd. It details what topics need to be communicated, when, to whom, and how for items such as induction of new employees, quality policy, objectives, procedures, importance of quality management system, new business requirements, customer complaints, design information, work progress, customer satisfaction surveys, nonconformities, risks and opportunities, tenders and purchasing requirements. The communication methods include training, meetings, emails, display boards, reports, surveys, and purchase orders.

Uploaded by

Css
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Document – Quality Manual Version 01

Chapter No: QM-H-1 Page No: 1 of 1


Revision No: 00 Date Issued : 01.03.2018
DESIGN CONSORTIUM (PVT) LIMITED & DESIGN CONSORTIUM INTERNATIONAL (PVT)LTD

INTERNAL AND EXTERNAL COMMUNICATION MATRIX (7.4)


What When with whom How who
Induction of the organization after recruit All new employees induction training HOD
Quality Policy Permanent all employees and Web site HOD
interested parties Display boards
Quality Objectives Annually All employees Emails and meetings HOD
QMS procedures and As per All employees Emails HOD
Documentations requirements prints
Importance of QMS and Training plan All employees Training programs HOD
implementations
New Business when receive / Customer Verbally Directors
the Meetings GM
requirements Emails
Customer complaints At the time of Head of the Customer complaint Engineers
Receipt department / register, Email QS
Respective Meetings
process owner
Information / requirements to When receive With Service center Emails / verbally Directors /
designs / drawings the inquiries managers Complaint form HODs
Tenders GM

Design information After award the QS / HODs emails, meetings Customers /


tender tender requirements Consultants
Job Contractors

Work progresses / Monthly / Customer Discussion / meetings HODs


performances project period Top Management Reports
Customer Satisfaction Annually Customer s Customer Satisfaction HODs
survey form
objectives Monthly Director / MD/ GM MR Meetings Department
head, process
owners
Nonconformities and At the time and MD Weekly meeting Department
problems weekly staffs
Risk and Opportunities 6 monthly MD MR meeting HOD
Tender and other meeting Weekly MD Meeting minutes Weekly
meeting
Purchasing requirements Required time MD and Director Purchase orders Suppliers
Emails

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