T24 Navigation

ETA-Chennai
08-May 2019
Agenda
q Learning Objectives
q Basics of Navigation
q Types of Record File
q Accessing and Creating Record
q Copying and Pasting Records
q Listing and Searching Records
q Audit Log and Record Status
§
§

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Learning Objectives
§  knowledge on the basics of Navigation and the usage of
various buttons
§

§ Explain the types of record files used in T24

§

§ Learn how to access and create records, as well as

respond to messages
§ purple
§ Understand
#81509b the Copy/Paste functionality and when to #81509b #f7ce45 #f65a98
use it
§

§ Learn how to search records effectively

§
#ff8d39 #4d6bcb #00b050
§ Identify information in the Audit Log #1d1d1d

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Basics of Navigation - Browser

Access T24 via Browser

• Browser Interfaces available in R15

• Microsoft IE
• Mozilla Firefox • Actual URL address is dependent on
the organisation’s set up
• Safari
• Chrome

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Basics of Navigation – Signing In to T24

Username and password

are case sensitive

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Basics of Navigation – First screen after signed in - Role
Based Home Page

Role Based
Home Page

After signed in,

Based on your role within the organisation, you may be

brought to a specific Home Page. This is an example of
a Credit Officer Home Page

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Basics of Navigation – First screen after signed in - Menus
• Alternatively, users may see T24 in a menu format after signed in
• Below is a menu example which one can see when signed into the standard T24 Model Bank
environment
•
• Menu and Sub
• Menus
•
•
•
•
• User Menu has functionality for End Users
• Admin Menu has functionality to define different types of products and other parameter
tables
• Role Based Home Pages will give the User a list of Home Pages available in T24 for the various
roles 7
Basics of Navigation - Menus

From the Menus and Sub menus, drill down to

select the Version, Enquiry, Report, etc.
Menu and Sub
Menus

•
• Example
•

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Basics of Navigation – Signing Off T24
• To log off T24 properly, use the Sign Off button.
•

•
•

•
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•
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Sign In and Sign Off T24
Ø

Ø
Open T24 Training environment
Ø
For each User:
using the URL provided
Ø
Obtain the User ID and For each User:
Ø
For the workshops in this course,
•
Obtain the User ID and Password
you will perform the role of
•
Sign in to T24
3 different types of Users so that
Wo •
Navigate to a couple of the
rks you may become
ho menus and tabs
acquainted with different roles,
p for example
•
Sign off T24 properly
•
•
Super User
•
•
Customer Service Agent
•
Branch Manager
•

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Solution - Sign In and Sign Off T24
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 Solution - Sign In and Sign Off T24

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 Solution - Sign In and Sign Off T24

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 Basics of Navigation – First screen after signed in – Other
Aspects
User Name Sign on information

Browser
Buttons

Command Line

Let us look at other aspects of the screen after

signed in to T24

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Basics of Navigation - Browser Buttons - Tools

Allows tasks such as

change of password
and change of
company
User can switch
from one company
to another, if permitted
by the Security Changes password of currently
Management System signed on User. New password
(SMS) will take effect from subsequent
sign on
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Important Note – No BACK button and no X

When navigating within T24, do not Later in this course, you will learn that
use the BACK button on the internet there is a RETURN button available
browser toolbar within T24

Do not click on the ‘X’ on the

Internet Browser internet browser to sign off
toolbar area
Sign Off T24 properly
T24 area

Clicking on ‘X’ may potentially cause

locking of your T24 access

16
Agenda
§ Learning Objectives
§ Basics of Navigation
§ Types of Record File
§ Accessing and Creating Record
§ Copying and Pasting Records
§ Listing and Searching Records
§ Audit Log and Record Status
§

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Concept of Inputter and Authoriser
Ø T24 works based on the ‘Maker-Checker’ rule for completing a financial transaction and other
operations
Ø
Ø To facilitate this – T24 has 2 stages in a transaction
• Input
• Authorise

Maker / Inputter

Unauthorised

The Authoriser must be a different User from the

Inputter. Otherwise, the error message
“EB.RTN.SAME.NAME.AUTHORISER/INPUTTER” will
be displayed Live/ Authorised Checker / Authoriser
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Types of Record Files
Fields and field values are stored not just in one table, but 4 tables

When transaction is input, it goes into the

Unauthorised Unauthorised file. It stores transactions: Let’s look
• Pending to be authorised, or
• Pending to be completed (i.e. On Hold)
at a specific
example
Live/ Authorised After authorisation, the record moves to Live file,
which contains data used for standard daily operations

If an authorised change is made to the record or when

History the record expires, the old record is moved to the
History file

If an authorised record is delete the record is moved to

Deleted the Deleted file. Requires some setup for it to work.

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Types of Record Files - Scenario
John O’Brien has become a One year later, John O’Brien
new customer and the becomes happily married
following information is and moves to a new home
created in T24
Original Customer Record Updated Customer Record

Name: John O’Brien Name: John O’Brien

Address: 1234 Green St Address: 456 Lake Road
Marital Status: Single Marital Status: Married

How did the record move from one file to another?

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Types of Record Files - Different Stages of Record in Scenario
Different stages of the CUSTOMER record and what is stored in each file

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Agenda
§ Learning Objectives
§ Basics of Navigation
§ Types of Record File
§ Accessing and Creating Record
§ Copying and Pasting Records
§ Listing and Searching Records
§ Audit Log and Record Status
§
§

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Accessing and Creating Record

Creating and
Accessing Moving within
Completing Record
Record Taking
and Editing
Record Actions on
Record

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Accessing and Creating Record

Creating and
Accessing
Record

New Existing
Record Record

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Accessing and Creating Record

Creating and
Accessing
Record

New
Record

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 Creating New Record – Possibility 1
There are 3 different possibilities to create a new record depending on how
the screen is presented to the User

Possibility 1

The New Deal button allows user to

New Deal button
create a new record
is presented
§ Once clicked, a new record screen
is displayed
§
§ The record or transaction ID is
automatically generated

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Creating New Record – Possibility 2
Possibility 2 Screen is selected from Menu
Some of the menu items have been designed to
access the new record on a straight through process,
skipping the need to manually click on the ‘New
Deal’ button

Transaction ID is automatically generated

The orange asterisk indicates that

the field is mandatory

Let’s take this

opportunity to
explain a couple of
The two red squares indicate that the field is a hot symbols on this
field and will perform a special validation screen

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Creating New Record – Possibility 2 Possibility 2

Input is saved

Possibility 1

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Creating New Record – Possibility 3
Screen is selected from Menu but the ID is
entered manually
Possibility 3
ID is entered manually based on
the requirements of the
application

Selection Criteria. Will display

selection criteria for Enquiry to this
applications Live table.

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Accessing and Creating Record

Creating and
Accessing
Record

Existing
Record

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Accessing Existing Record – Edit, Input and View

Select the mode to access record

Indicate the record ID to access

Edit or Input
Allows one to access record for amendment

See or View
Allows one to view record only

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Accessing Existing Record – Edit and Input
Observe results when the Edit/Input button is used
Notice that the fields are open for input

The RETURN button is the proper way to exit the screen when
you do not want to save changes, not the browser “x”.

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Accessing Existing Record – View / See
• Observe results when the View/See Button is used
•
• Notice that all the fields are in Display Mode only
• The system does not allow input. Any number of people can
View/See the same record concurrently without record locks

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Important Note – Locking of Records
For security reasons, T24 does not allow more than 1
person to work on a particular record e.g. editing a record

For
example

Inputter 1 is currently
editing this record

During this period,

Inputter 2 tries to access
the same record through
Inputter 2 will be stopped with T24 warning that
the edit mode
the record is locked
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Accessing Existing Record
Now… What if the record exists, but you do not know the ID, and must search for
the record?
You can do the following:

List all records in any of

the 3 different files

Select specific records in

any of the 3 different
files

Use the dropdown list,

which will only list
records in the Live File

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Accessing and Creating Record

Creating and
Accessing Completing
Record and Editing
Record

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Completing and Editing Record – Commit and Validate

COMMIT the record to

update the data base
VALIDATE to
check for errors

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Completing and Editing Record – On Hold and Delivery Preview
Put the . Delivery
record Preview
on HOLD

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Completing and Editing Record – Delivery Preview (External Messages)

Examples of the
Delivery
Message Preview

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 Completing and Editing Record – Error (Internal Messages)

Error messages
2 potential types of internal
messages:
• Displayed when committed / validated
•
• Field names and error text displayed § Error
• § Override
• Record cannot be committed without rectification
•
• Clicking on the message takes you to the respective field to correct the
input

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Completing and Editing Record – Override and DM (Internal Messages)
Override messages
• Warning messages
• Highlighted when record is committed
• Can go further, only if overrides are duly accepted
• Details of overrides and who approved stored in Audit Log
Document Management Override messages
• The Document Management module enables a Financial Institution to
stipulate any documents or identification data that are required for a
transaction or account. System will prompt user to collect these documents
during record completion
• If defined, a window like the one below will appear and an appropriate
response such as RECEIVED or NOT RECEIVED will be required
•

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Accessing and Creating Record

Completing Taking
and Editing Actions on
Record Record

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Taking Actions on Record

Action
Allows one to take actions to authorise, delete, reverse or verify

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Taking Actions on Record

The Action Button has different purposes, depending on whether the Record is
in the Unauthorised File or in the Live File:

If record is in the Unauthorised File, you can:

• Authorise a Record that is not placed on hold
• Delete an Unauthorised Record
•

If record is in the Live File, you can:

• Reverse a Record

The next two slides show the three different

actions available

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Taking Actions on Record – When Record is
Unauthorised
Observe results when the Action button is
used on an Unauthorised record When the action button is
selected, the record cannot
be opened for input or
selected for authorisation by
anyone else

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Taking Actions on Record – Authorising and
Deleting
DELETE AUTHORISE
the record the record

SPECIAL NOTE:

An Authorised record (in Live

File) CANNOT be deleted

To remove a record from the

Live File, use the Reverse
Function. See next slide

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Taking Actions on Record - Reversing
When an Authorised record needs to be removed from the Live File,
the Reverse Function is used
REVERSE
the record
Based on the ‘Maker-Checker’
concept in T24, authorisation
would be required

When the reversal is

authorised, system moves the
record out from the Live file
and into the History file

It is not necessary to manually reverse all records. Manual reversal is only

required for special circumstances such as error. In most cases, records
automatically move to the History File whenever contract term has been
reached or when the record has been replaced by an amendment
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Taking Actions on Record - Verifying

Verifies
a Record

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Accessing and Creating Record

Moving
Taking Actions within
on Record Record

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Moving within Record – Context Enquiry and Helptext
If help text is installed,
clicking on any field will
provide information about
that field. On the right is
part of the help text
displayed when the Debit
Value Date field is clicked
Helptext

CONTEXT enquiry

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Moving within Record – Multi Value and Sub Value
Some fields have been defined to allow
multiple sets and subsets of values

Multi Value allows the set of fields

to be expanded to the next

Sub Value within a Multi-value

Delete Multi Value or Sub value

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Moving within Record - Buttons next to Data Fields
Buttons next to the fields can provide additional assistance

Radio buttons

Drop down box

Frequency Pop up

Calendar Pop up

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Navigation and Create Customer Record
Menu Navigation

Sign On to T24 training environment using the User

Name and Password provided to you
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o
Instructions
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k § Use User Menu > Customer > Individual Customer 
s § Create an Individual Customer 
h § Notice that customer number is automatically generated
o § Complete the following basic details:
§ Title, Given Name, Family Name
p § Full Name, Short Name
§ Mnemonic (an alternative easy and unique customer reference –
note: no spaces in between characters) – you can click on the field name to
look at the helptext
§ Gender
§ Select Sector = 1001 (you may notice that the system does a hot validation and
defaults values in some other fields – however, this only happens if your
training environment has configured the set up )
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Navigation and Create Customer Record
Instructions

Ensure the following fields are completed (and select any available values
deemed appropriate for your customer):
§ Account Officer
§ Industry
W
§ Target
o
r § Customer Status
k § Nationality and Residence
s § Date of Birth (please ensure your customer is more than 21 years old)
h § Language
o § Under the ‘Address’ tab, fill in your customer’s address
p
§ Click on the ‘Financial Details’ tab:
§ Your customer holds 2 jobs. As such, multi value the employment status
field and select appropriate values
§ For the first job, fill in the employer’s address details. Since the address
is too long, sub value the field
•
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 Navigation and Create Customer Record
Instructions

§ Under the same ‘Financial Details’ tab, complete the following for the
customer’s first job:
§ Fill in your customer’s salary amount

W § Fill in the salary currency (indicate a currency different from your T24 training
environment ‘s local currency)
o
§ Notice that there is a context enquiry button next to the currency. Click on it
r and observe
k § Indicate your customer’s employment start date using the calendar pop up
s icon
h § Indicate your customer’s salary frequency using the frequency pop up icon
o § When ready to submit the entry, click on the ‘Commit’ button
p § Accept any overrides, if any
§ Write down the customer number before leaving the screen (Note that we will
need to make use of the same customer number in subsequent workshops,
hence this is important)
§
•

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 Navigation and Create Customer Record
Menu Navigation

As T24 is built on a ‘Maker-Checker’ concept, authorise the new

customer record by signing in as a different user provided to
you. Alternatively, ask your colleague to help authorise the
record
W
o Instructions
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k Use User Menu > Customer > Authorise/Delete
s
Customer
h
o § Authorise the record
p

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 Solution - Navigation and Create Customer Record
From the User Menu, select Sub-Menu for Customer and then
select the version for Individual Customer

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Solution - Navigation and Create Customer Record

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Solution - Navigation and Create Customer Record
Write down your Customer Number, as we
will use it later

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Commit the Record, by pressing the Commit Button at the top left corner of
the screen
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 Solution - Navigation and Create Customer Record
Have another User authorise your record,
or sign in with a different Username and
W authorise it
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Navigation and Create Account Record
§ Log in to T24 Model Bank as CSAGENT
§ You are now entering into a Home Page of a Customer Service Agent
§ Notice the menu on the left, and the tabs across the top. These will quickly lead
W
Users to the functionality most frequently used by them
o
r § Select the Product Catalog tab across the top
k
s § Select Accounts > Current Account > Current Account (General Charge)
h § Complete the screen with the customer created earlier and currency of USD
o § Press the Validate button
p
§ Write down the account number and Arrangement ID before leaving the screen
(Note that we will need to make use of this account in subsequent workshops,
hence this is important)
§ Review data and press the Commit button

§
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Solution - Navigation and Create Account Record

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 Solution - Navigation and Create Account Record

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p created earlier with
Currency USD, and
press the
button

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Solution - Navigation and Create Account Record

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s Please take note of the account
h number (either the Arrangement ID
o or the Account Number) as we will
be making use of this number in
p
subsequent AA courses

Press to
complete the Account

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Authorise Account Record
§ Log in to T24 Model Bank as BRANCHMANAGER
§ You are now entering into a Home Page of a Branch Operations Manager
§ Authorise the Account Arrangement:
W § Select ‘Pending Authorisation’ on the menu found on the left side
o § Click on Arrangements > Accounts > Unauthorised
r
§ Enter the Customer ID, and click on FIND
k
s § Locate the record which requires authorisation and click on the ‘binoculars’ icon
h § You will be brought to an Arrangement Overview screen. On the left middle
o portion, there is an ‘Additional Details’ area
p § Approve the new arrangement (i.e. the new account) by selecting ‘Approve’ from
the dropdown list or the button (whichever is displayed to you)
§ You may be brought to another screen to authorise, click until it is
completed
§
§
§ 65
§
Solution - Authorise Account Record
Log in as BRANCHMANAGER, or have another
user, authorise your account

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Solution - Authorise Account Record

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Solution - Authorise Account Record

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Accessing and Creating Records – Alternative
Method
Standard methods
such as menus and
role based home
pages learnt earlier
Command Line

An alternative method to access record is to use the

Command Line
Typically only available for a limited group
of users

69
Navigating With the Command Line – Application/Screen Name
Only useful to Super Users and Administrators who are
familiar with the names of the applications or versions

Command Type the Application or Version name in the command

Line line and click to execute it

Application or Version name

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Accessing and Creating Records using Command Line

To edit existing
record

To create new record

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Accessing and Creating Records using Command Line
<Application or Screen Name> >
<Function <Record ID>

Application Name
Record ID
Function (I for Input/Edit)

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Accessing and Creating Records using Command Line - Functions

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Demonstration – Accessing and Creating Records using Command
Line
Menu Navigation

Launch the following from

W Command line one at a time
o Instructions
r
k • USER application with input function. Observe that a screen is returned to enter
the User ID
s
• USER application with input function and ID – ABCDE. Observe that since user
h
ABCDE is not created the system returns a screen to input information for a new
o
User
p • USER application with see function and ID – AUTHORISER. Observe that the
system displays the user AUTHORISER in a view only mode

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Solution – Accessing and Creating Records using
Command Line

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Agenda
§ Learning Objectives
§
§ Basics of Navigation
§

§ Types of Record File
§

§ Accessing and Creating Record
§

§ Copying and Pasting Records

§

§ Listing and Searching Records
§

§ Audit Log and Record Status
§
§

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Copying Records
Copy and Paste
functionality enables a
record to be copied
and pasted into
another record

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Pasting Data

Fields needing
unique values are left blank
After filling them, record
can be committed

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Copy and Paste Record
Access Admin Menu > System Administration > Security Management System > System
Users Management > User Profile Management

• Pick out any existing record e.g. AUTHORISER and select the SEE mode
• Go to More Actions, and select Copy
W
• Using the same menu, open a new record by manually keying in a new User ID. For
o example, if User’s name is Jason Wright, the ID can be JWRIGHT
r
• Click on EDIT mode
k
• Go to More Actions, and select Paste
s
h • Notice that most fields have been copied
o • Fill in the relevant fields that have not been copied (these fields require unique input
p values and hence not being copied over ) Sign On Name must be different from User ID.
Here are 2 examples:
User ID = JWRIGHT, Sign On Name = JWRIGH01
User ID = J.WRIGHT, Sign On Name = JWRIGHT (without dot)
• Commit this record

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Solution - Copy and Paste Record

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Solution - Copy and Paste Record

User ID and Sign On Name

must be different

Complete the following:

W • Name with User’s full name
o • Sign On Name
r • Classification: Int
k • Start Date Profile: Today’s Date
s The system compares to the server
h date and must be today or a future
date. Otherwise, message below
o may appear
p

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Agenda
§ Learning Objectives
§ Basics of Navigation
§ Types of Record File
§ Accessing and Creating Record
§ Copying and Pasting Records
§ Listing and Searching Records
§ Audit Log and Record Status
§
§

82
Listing and Searching Options
2 options that can be used to find records:
• LIST to list everything
• SEARCH to list as per selection

These 2 options are available for all T24

Applications

Unauthorised

Both options to
List all records
and Search Live/ Authorised
specific records
can be used on:

History

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How to view the DELETE files
If the $DEL file is enabled for an application, deleted records can be viewed
using the enquiry VIEW.DELETE.HISTORY.

Or

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Listing Records

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Searching Records

Selection operands for FIND option are

Equals Not equal to
Greater than Greater than or equals
Less than Less than or equals
Between Not Between
Contains Not Containing
Begins with Ends with
Does not begin with Does not end with
Matches

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Searching Records – Operands for different objectives
Selection operands for FIND option are

Equals Not equal to For comparison of

numeric and
alphanumeric values

Greater than Greater than or equals

Less than Less than or equals For comparison of
numeric values

Between Not Between Specify numeric range

with space in between.
E.g. 3000 3500
Contains Not Containing
Begins with Ends with
For locating alphanumeric
Does not begin with Does not end with
or string values
Matches

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Selecting Records - Example

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Selecting Records – Saving to Favourites

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Selecting Records – Other Options

Specify different sort criteria

for the overview

“Auto-refresh” of overview
in seconds

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Enquiries
Enquiry presents selected information on line in pre-defined format
• Enquiries are available under Menus
• For example, search list of accounts and loans of a Customer with outstanding
balance
•

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Enquiries - Buttons
Selection Screen

Refresh

Toggle timer

Print

Default list of
respective
application

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Enquiries - Buttons

First page Last page

Previous page Next page

Specified page

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Enquiries - Saving Output in Other Formats
The Search / Enquiries result can be exported or saved as

• CSV
§ Output will be saved as Microsoft Excel Comma
Separated File in any opted location
• HTML
§ Output will be saved as “.html” file in any opted
location
• XML
§ Output will be saved as “XML” file in any opted location

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Enquiries - Opening/ Saving as CSV

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Enquiries - Opening / Saving as HTML

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Enquiries - Opening / Saving as XML

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Enquiries – Context Sensitive Enquiry
Context sensitive enquiries
allow you to find additional
information about the record
being displayed or edited

In this example, we are

displaying account number
14613

By selecting More Actions, we

can see a list of Context
Sensitive Enquiries related to
account 14613, for example
Account List

Results on the next slide

98
Enquiries – Context Sensitive Enquiry
Example of Account List selected from the previous slide

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Agenda
§ Learning Objectives
§ Basics of Navigation
§ Types of Record File
§ Accessing and Creating Record
§ Copying and Pasting Records
§ Listing and Searching Records
§ Audit Log and Record Status
§
§

10
0
Audit Log
Audit Log is an important part of any record and exhibits important information
towards the end of the record, including
•
• Status of the record
• The Current Number, which indicates the instance of this record
• Who Input the record
• Who Authorised the record
• Date and Time of the last action performed on the record
•

10
1
Audit Log - Record Status
Here are 3 examples of Audit Log information. Records (apart from Live ones), exhibit
their status towards the end of the record
•
• This record shows a status of INAU. This
• means that input in this record has been
completed and is currently awaiting for
•
authorisation
•
•
•
•
This record
• was created and placed on hold
since it displays
• a status of IHLD
•
•
• This record is in the Live File. We know this We will look at
because the status is blank and it does not the various
•
appear. Moreover, the Authoriser name is Record Statuses
displayed as well as the date and time of the on the next slide
last action performed on this record

10
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Record Status - Different Stages of a Record

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3
Record Status - Different Stages of a Record
Below is a list of different record statuses possible within each type of File

10
4
Record Status - Records in History File

10
5
Audit Log – Current Number

Besides Record Status, the

Audit Log contains the Current
Number information

The example in the next slide

shows how the current number
changes through the various stages

10
6
Current Number - Different Stages of a Record
Do you recall this diagram of John O’Brien’s Customer record?
Let’s observe how the Current Number changes

• 1234 Green St
• Curr No: 1
• ID: 111544
• 1234 Green St
• Curr No: 1
• ID: 111544
• 456 Lake Road
• Curr No: 2
• ID: 111544
• 456 Lake Road • 1234 Green St
• Curr No: 2 • Curr No: 1
• ID: 111544 • ID: 111544;1

10
7
Quiz
Match the items on the left with the ones on the right

1. What type of file contains records that are on hold, A. It exhibits details of who
pending to be completed? created and
2. What is the meaning of INAO status in a record?
authorised towards
the end of the record
3. When a record is reversed, it is removed from which or transaction
file and added to which file?
B. View the information
4. What operation can a user do when opening a record
in S function?
C. Awaiting Override
5. What is an Audit Log? approval

Continue presentation when D. Unauthorised File

ready to see answers
E. Live File, History File
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8
Quiz T24 Navigation

Match the items on the left with the ones on the right

1. What type of file contains records that are on A. It exhibits details of who
hold, pending to be completed? created and
authorised towards
2. What is the meaning of INAO status in a the end of the record
record? or transaction

3. When a record is reversed, it is removed from B. View the information

which file and added to which file?
C. Awaiting Override
4. What operation can a user do when opening approval
a record in S function?
D. Unauthorised File
5. What is an Audit Log?
E. Live File, History File
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 What Did We Learn?
T24 Navigation

How to navigate in T24

The use of various buttons in T24
C
o How to create, access, amend and take
n actions on records
cl
u The meaning of various audit fields
si
o How to make use of the List and
n
Search options to ease efforts of
finding records

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Thank you
for your time