It doesn’t matter if you have the best email copy, website design, or Instagram ads — If you don’t have

the right ecommerce

Fulfillment drives revenue

Ecommerce fulfillment is at the core of meeting today’s customer expectations. Ecommerce brands will be left behind and
shoppers will go elsewhere if they can’t get the 2-day shipping and delivery experience they’ve come to expect. The best
ecommerce fulfillment strategies help transform logistics from a cost center to a revenue-driver by improving conversions and
driving more sales. Ecommerce businesses using ShipBob’s fulfillment services have seen the following:
 18% reduction in shopping cart abandonment rate
 97% increase in average order value
 120+ hours saved per week
 70% reduction in US shipping costs
 291% growth year over year

Common misconceptions about ecommerce fulfillment

There are many ideas ecommerce businesses have when it comes to what the best ecommerce fulfillment strategy is — here
are some of the most misunderstood order fulfillment concepts.

Myth: I need a fulfillment center close to home

Fact: Your fulfillment center(s) should be close to your customers. Rather than choosing a fulfillment center location or
ecommerce fulfillment company simply because of the proximity to you, it’s a best practice to utilize data and let the analysis
guide your decision. Such data includes shipping destination zip codes from your order history, the shipping zones your orders
are going to, your average shipping cost by zone, and your average time in transit. Being aware of these things can help you
understand how to optimize for quicker deliveries and lower shipping costs by using fulfillment centers that are in
advantageous locations for your ecommerce business.

Myth: A rural fulfillment center will save me the most money

Fact: While the cheapest option may seem to be a fulfillment center that’s in the middle of nowhere, you may actually end up
paying more in shipping costs over time because orders have to travel farther to reach where your customers actually live — in
big cities. The more urban fulfillment centers you use, the more money you may save.
The more shipping destinations your inventory is already close to, the more orders will ship to Zone 1, 2, or 3 instead of more
expensive, farther away zones like 6, 7, and 8. This also helps you meet consumer expectations and make lifelong
customers: 38% of customers say they’ll never shop with a retailer again following a negative delivery experience, making it all
the more important to provide fast, inexpensive shipping every time.

Myth: Warehousing and fulfillment are the same thing

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Fact: While warehousing is one element of ecommerce fulfillment, fulfillment centers are designed to turn inventory over
quickly — not for long-term storage. If you need space to hold a lot of products that won’t sell for a while, a traditional
warehouse or storage unit may be best. If your products are selling fast, a fulfillment center can store them and get them
shipped out quickly. Fulfillment companies charge a separate storage fee for each item and more expensive than a storage-
only center, which can quickly add up if your products just end up sitting around.
Ecommerce businesses that have a low SKU count (e.g., selling 1-20 products total) can justify paying for ecommerce
fulfillment services even if 5-10 of those products aren’t hot sellers compared to the others. On the other hand, a company that
sells a lot of different products (e.g., an apparel brand that has 500 pieces of clothing, each coming in 4 sizes and 5 colors for
a total of 10,000 SKUs) may not want to use an ecommerce fulfillment company, because of the high warehousing fees they
will encounter — unless all 10,000 of those products are selling quickly.

Myth: It’s cheaper to fulfill ecommerce orders myself

Fact: Sometimes it is, but not always — let us explain. When you are just getting started with your ecommerce business or
have a low order volume (e.g., around 50 orders per month), you will absolutely save money if you handle ecommerce
fulfillment yourself. You can likely manage packing boxes and running to the post office yourself and still have time to work on
other tasks.
Once you’re spending all of your time on ecommerce fulfillment, have to hire others to help pack boxes, or have no time to
focus on growing your business, that’s when fulfillment companies can really help. Both direct costs — like shipping rates and
labor — and the more difficult to measure opportunity costs — such as the time you can spend on revenue-generating
activities and the ability to meet customer expectations — make a difference at this point for scalability and taking your
ecommerce business to the next level.
If your ecommerce business is large enough to purchase land, lease a large warehouse, and get a warehouse management
system, you will need to compare the costs of shipping out of one fulfillment center against the geographic footprint you can
utilize with a 3PL that has multiple fulfillment centers, which help significantly reduce average shipping costs and deliver to
more customers quicker. No matter your size, there are many hidden costs of self-fulfillment that ecommerce businesses tend
to overlook or forget to incorporate when calculating total fulfillment costs.

What is ecommerce fulfillment?

Ecommerce fulfillment is the entire process behind getting an order delivered to a customer after they order it online. This part
of the supply chain entails receiving and storing inventory, processing orders, picking items, packing boxes, and transporting
the items to the customer’s shipping destination. Ecommerce fulfillment services can be performed by a fulfillment company or
handled in-house by the ecommerce business.

At ShipBob, we help provide a topnotch ecommerce fulfillment experience to meet today’s customer expectations and help
direct-to-consumer brands be more successful online.

Fulfillment services

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“Ecommerce fulfillment” is really the sum of many individual services and workflows. Below we define each step and related
function, and explain the differences between similar terms.

Order fulfillment

Order fulfillment is often used synonymously with ecommerce fulfillment. At the simplest level, it refers to picking, packing, and
shipping orders to customers. Every ecommerce business is responsible for order fulfillment — whether they self-fulfill
orders or work with a fulfillment company. The trigger for the order fulfillment process to begin is when a customer makes a
purchase online. There must already be inventory on-hand to start the process. Then, an order is fulfilled once it arrives at the
shipping destination.

Order management

Order management is the broad concept of overseeing all purchases your customers make. It involves receiving, keeping
track of, and fulfilling customer orders across sales channels. Ecommerce businesses should be able to manage all orders in
one place, from when they are placed to when they are shipped. This helps you track the individual status of any order (such
as processing, on-hold, delivered, etc.), order trends over time (including changes in volume, customers’ buying behaviors,
preferences, and locations), returned orders, orders with mistakes, and if orders can’t be fulfilled because of insufficient
inventory levels.

Inventory management

Inventory management is the monitoring of an ecommerce business’s stocked goods including storing inventory, ordering and
restocking inventory, and inventory forecasting. One of the most important parts of inventory management is figuring out how
much inventory you should have on hand: Too much inventory, and you risk poor cash flow, paying too much for storage, and
having outdated products; Too little, and you’ll run out, fail to meet customer demand, and miss out on potential sales.
At any point in time, you should be able to check inventory quantity on hand and units sold per day. Properly managing
inventory also means proactively reordering inventory to prevent stockouts and backorders. Many fulfillment companies let you
store inventory in strategically located ecommerce fulfillment centers across the country to keep inventory near your
customers.

Ecommerce shipping

Ecommerce shipping refers to the delivery methods you offer online shoppers and how much you charge for them.
Your ecommerce shipping capabilities and the services you choose will depend on where you’re shipping from, where your
customers are located, the type of products you sell (e.g., heavier and larger items will be more expensive, HAZMAT products
must use ground shipping, etc.), the delivery speeds you want to offer to customers, the technology and resources you have at
your disposal, among other factors.

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Small or young ecommerce businesses may load their car with packages and drive to the post office or local UPS Store to
ship them out. Bigger, more established ecommerce companies will rate shop carriers to get the best discounts for their larger
monthly order volume. Fulfillment companies provide bulk discounted rates, so ecommerce businesses can offer the fastest,
most affordable shipping. Fulfillment companies also have shipping carriers pick up packages from their fulfillment centers
daily.

Warehousing

Warehousing is the storage of inventory before orders need to be fulfilled. Warehouses safely and securely store items in an
organized manner so they can be easily and quickly located once orders are placed. With ecommerce fulfillment, products are
shipped from the fulfillment center directly to the consumer. For small or new ecommerce businesses, warehousing may be
done from the owner’s garage, basement, or apartment until they outgrow the space. At that point, an ecommerce business
will have to rent storage space, lease a warehouse, or outsource logistics to a third-party and store inventory in their fulfillment
center.

Returns management

Returns in ecommerce fulfillment involves receiving, assessing, and processing returned items back into the available stock.
Operationally, facilitating the returns process get more expensive and time-consuming as the procedures get more involved
(e.g., inspecting and refurbishing electronics or ironing and folding clothing). But having the right return policy in place is critical
as ecommerce customers often make a purchase decision without ever having interacted with or experienced the product in
person, causing a higher return rate than brick-and-mortar retail. Some fulfillment services provide prepaid return labels, share
return tracking information, support integrations that will automatically text return and refund updates to customers, and even
let returns be sent to the ecommerce business rather than the fulfillment center.

Fulfillment software

Ecommerce fulfillment software automates inventory and order management as well as picking, packing, shipping, and
delivery processes. It’s the technology that connects ecommerce stores to the people who are working in the fulfillment
centers to provide real-time ecommerce order tracking information, visibility into inventory levels, and forecasting projections.
Fulfillment software even routes each order to the fulfillment center that is closest to the customer. ShipBob’s proprietary
software is one example of fulfillment software used by ecommerce businesses and also powers its network of fulfillment
centers.

International order fulfillment

International fulfillment refers to fulfilling orders for customers who live in countries outside of where your ecommerce business
is based. This can either mean working with a fulfillment company located abroad or shipping orders to other countries. (For
example, you may wish to start selling in the US or be able to offer affordable shipping to customers in countries outside the
US.)

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Although online shopping allows access to your products from customers all over the globe, international order
fulfillment presents entirely new challenges. Different countries have various regulations, tariffs, taxes, and requirements for
incoming shipments, making it difficult to navigate the international landscape. Working with an experienced fulfillment expert
can help you easily expand your international shippingcapabilities, and know all the logistics costs involved before you ship.

Pick and pack fulfillment

Pick-pack fulfillment is the traditional operations model in a 3PL’s fulfillment center. Picking refers to using a picking list to
retrieve item(s) from storage as soon as an order is placed online, and packing is the act of placing all ordered items in a box
or poly mailer along with any necessary packing materials. Each of these processes should be optimized for efficiencies,
whether that involves batch picking or setting up packing stations that serve unique purposes.

Kitting and Assembly

One of the less common ecommerce fulfillment services is kitting. Used to accommodate a unique way that items are shipped
to customers, kitting helps fulfillment center associates understand how to specifically arrange items in an order when it
deviates from a normal process. Most often, kitting occurs to assemble multiple components that arrive separately but need to
be manually prepared or put together before they are shipped to a customer. Given the extra steps, kitting can be a very
expensive, inefficient, and time-consuming service to complete.

B2B Orders

B2B fulfillment, also known as wholesale fulfillment, is the preparing of inventory to ship to another business. Some fulfillment
companies offer both ecommerce fulfillment and B2B fulfillment, but most fulfillment centers specialize in one or the other. This
is because B2B orders typically require a lot of storage space, making a rural warehouse a perfectly acceptable option,
whereas ecommerce fulfillment is about speedy direct-to-consumer deliveries, which is ideally stored near the end customer in
more populated metro areas. B2B orders are complex and strict when it comes to EDI compliance, and more expensive than
ecommerce fulfillment. This is because you need to prepare a large quantity of product at once for freight shipping, with the
additional effort leading to higher picking fees and labor costs.

Ecommerce logistics

Ecommerce logistics refers to the moving, storing, and shipping of inventory for an ecommerce business. This includes freight
shipping, inventory management, warehousing, ecommerce fulfillment, and other activities that occur within the supply
chain. Ecommerce logistics starts with transporting inventory from the manufacturer and lasts until it’s delivered to the end
customer. Systems must be in place to ensure every shipment is delivered to the right place on time.

Distributed inventory

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Distributing or splitting inventory means you are storing products in multiple locations or regions. This helps keep product close
to customers who live in different parts of the country to reduce the distance each package travels, time in transit, and shipping
cost. With consumer demand driving rapid progress in ecommerce fulfillment, 2-day and even next-day shipping have become
standard. Distributed inventory is the strategy behind FBA and also very common for ecommerce fulfillment when you work
with a fulfillment company.

Startup fulfillment services

Some ecommerce businesses may choose to have a fulfillment company lined up in advance of their launch. This is especially
helpful when the ecommerce business has a big launch plan and the announcement will reach the masses (e.g., coming from
a celebrity or social media account with a huge following, TV appearance, etc.). While demand can be difficult to predict from
scratch, if you at least know there’s a possibility of your startup being in a position of suddenly needing to fulfill thousands of
orders at one time, it’s best to play it safe with an ecommerce fulfillment company.

Subscription fulfillment

Subscription fulfillment is the shipping of products from an ecommerce business to a customer on a regular, predetermined
basis. These orders can be the same each month, such as razor cartridge refills or deodorant, or a different selection of
curated products each time. Subscription boxes that follow the latter are much more complex and are often best fulfilled in-
house, or assembled before shipping to a fulfillment company. The right technology must be in place for recurring orders so
that the order is fulfilled at the same time each month, unlike the trigger for fulfilling a regular one-time ecommerce order as
soon as it’s placed.

Crowdfunding fulfillment

Crowdfunding fulfillment services help ship out backer rewards for Kickstarter and Indiegogo campaigns. Crowdfunding
fulfillment often requires shipping a large number of products at once. It is important to budget and plan for storing and
shipping rewards when the time comes for a crowdfunded project to wrap up. Fulfillment companies can help provide the
delivery experience eager backers would hope for, which even helps build loyalty and makes for a smooth transition if the
product goes on to sell on an ecommerce website.

Fulfillment costs

Ecommerce fulfillment costs can be very difficult to calculate based on the methods, models, fulfillment services, and channels
involved, and there are many factors that must be considered.

The true cost of self-fulfillment

When your ecommerce business is small and handling ecommerce fulfillment in-house, there are several non-obvious costs
outside of paying for shipping. There are tools and packing supplies (packing tape, bubble wrap, packing peanuts, air pillows,

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boxes, poly mailers, envelopes, labels, paper, printers, ink), transportation costs (gas and general wear and tear on your car,
or pickup fees for carriers to come to you), inefficiencies (expensive rates due to low volume or only shipping from one
location, and lack of integrated technology and automation), dealing with unhappy customers (customer service tickets,
jeopardizing future business from making your customers wait), and the opportunity costs of completing higher value, revenue-
generating tasks.

3PL fulfillment costs

Most 3PLs charge for their ecommerce fulfillment services in slightly different ways. The most common fees you’ll encounter
are for onboarding or implementation, receiving inventory (the acceptance and stowing of incoming product), storage costs for
the space your inventory takes up (per-SKU or a fixed fee for each bin, shelf, or pallet used), pick and pack (a fee for each
item included in an order), packing materials and boxes (sometimes plain, standard packing materials are free of cost, but you
may have to pay for storing custom branded boxes), kitting (assembling items ordered in a special way), and shipping
(postage). Because fulfillment companies work with thousands of ecommerce businesses, they get bulk discounted rates.

3PL vs. self fulfillment

When an ecommerce business hits a certain point of growth, they will either work with a 3PL or invest is the infrastructure,
facilities, equipment, and workforce to handle order fulfillment themselves. The 3PL option is the easy choice for brands that
didn’t start their ecommerce business to become a fulfillment logistics experts and allows them to focus on marketing,
enhancing their products, and ultimately getting more customers. Brands also don’t have to worry about the capital
expenditures including purchasing land, leasing a warehouse, buying shelving units, pallet racks, forklifts, conveyors,
technology, and packing supplies, or paying taxes, utilities, office supplies, staff wages, benefits, workers’ comp, liability
insurance, and more.

Amazon FBA fees

FBA is notorious for its fees and high fulfillment costs to the seller. Amazon charges all sellers 15% of the product’s selling
price on each product sold, regardless of the fulfillment method. Outside of the seller fee, there are FBA inventory storage
fees: monthly inventory storage (per cubic foot) and long-term storage (per cubic foot) for 181 to 365 days as well as over 365
days. Additionally, there are FBA fulfillment fees (per unit) for both standard size and oversize, as well as inventory removal
(per unit) for returns and disposals. The FBA fulfillment fee includes the entire picking, packing, and shipping process for each
order shipped. FBA also tacks on an additional per-item fulfillment fee for apparel. Ultimate FBA fulfillment fees will depend on
what exactly you’re selling.

Fulfillment centers

Fulfillment centers are at the core of any ecommerce fulfillment strategy. Their location, square footage, and amenities will
directly impact your shipping costs, capabilities, and scalability.

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What are fulfillment centers?

Fulfillment centers are the facilities from which an ecommerce business’s orders are shipped. Inventory is stored in the
fulfillment center so it is ready to be shipped as soon as an order is placed. With ecommerce fulfillment, fulfillment centers aim
to get orders to customers in a timely fashion. When a brand outsources ecommerce fulfillment, the 3PL is completing the
process from their fulfillment centers, which often contain inventory of many other ecommerce businesses.

ShipBob’s fulfillment centers

ShipBob is an ecommerce fulfillment company that has fulfillment centers across the United States in some of the largest
cities. Positioning fulfillment centers throughout the country helps serve customers residing in every region of the US, while
reducing time in transit and shipping costs for ecommerce businesses. ShipBob’s fulfillment centers are located in:
 Chicago, IL
 Dallas/Ft. Worth, TX
 Los Angeles, CA
 San Francisco, CA
 Bethlehem, PA

ShipBob serves ecommerce businesses from all over!

ShipBob’s strategic network of fulfillment centers means they are able to serve businesses from all over. In fact, it usually
doesn’t make sense logistically to only store and fulfill inventory in the city your business is based in, especially if you’re
looking to outsource with a 3PL. Here are just a few examples of other cities ShipBob serves:
 Atlanta, GA
 New York, NY
 Seattle, WA
 San Diego, CA
 Miami, FL
 Houston, TX
 Phoenix, AZ
 Denver, CO
 Las Vegas, NV
Don’t see your city listed above? Don’t worry! This is just a short list of cities ShipBob serves. If you want to learn more about
how partnering with ShipBob turns your fulfillment into a revenue driving machine, download our guide to distributed inventory
here.

Fulfillment examples: 7 industries that benefit from using a 3PL

There are many types of businesses that use fulfillment companies to help them scale. Here are a few common industries that
often outsource ecommerce fulfillment.

1. Accessory fulfillment

Fulfilling accessories such as hats, gloves, mittens, scarves, belts, pins, purses, watches, and jewelry can be tough. Many
ecommerce businesses turn to 3PLs to seamlessly connect their sales channels, showcase their brand, easily manage
inventory, and ship orders out to customers quickly and safely.

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2. Cosmetics fulfillment

When fulfilling cosmetics and makeup such as lipstick, lip gloss, eyeliner, mascara, foundation, concealer, eye shadow, blush,
contour, bronzer, eyelashes and glue, powders, primers, and makeup brushes, it’s important to keep your brand front and
center. Word of mouth is one of the most powerful forms of marketing in the cosmetics industry, and this extends to the
delivery and unboxing experience.

3. Apparel fulfillment

If you sell apparel — including shirts, shorts, underwear, socks, jackets, outdoor gear, athletic wear, winter coats, or other
clothing — you can work with a 3PL to fulfill orders fast. Depending on the number of styles, sizes, colors, and types of items
you sell, you’ll want to work with a fulfillment company that can realistically take on your SKU to shipment volume. Additionally,
if you only sell online, a customer’s first in-person interaction with your products is when they receive their order and try it on.
As such, apparel fulfillment is notorious for having a high return rate. Make sure you work with a 3PL that offers the returns
services you need or you are prepared to handle returns yourself.

4. Supplement fulfillment

The market for vitamins and supplements including dietary tablets, capsules, powders, drinks, energy bars, and probiotics
continues to grow. Unlike prescription medications, dietary supplements and herbal remedies are not regulated by the US
FDA; However, many consumers take them on a daily basis and will value a timely delivery. 3PLs can ship orders out the
same day and keep customers in the loop through automated shipment tracking. Since supplements have a shorter shelf life,
a 3PL can also provide lot numbers for inventory storage to make sure that older products are shipped first, recalled products
can be tracked, and no expired products ever get shipped out.

5. Electronics fulfillment

Fulfilling electronics and technology products such as headphones, heated products, wearable devices, camera equipment,
and adapters requires secure storage in fulfillment centers. Given the more expensive nature of consumer electronics, you
must be able to answer questions customers have about their orders. A tech-savvy fulfillment company that can accommodate
your returns process is key to fulfilling electronics orders.

6. Toy fulfillment

Selling plush toys, dolls, action figures, collectables, puzzles, board games, or arts and crafts can be difficult to manage. Toy
fulfillment fluctuates seasonally with the greatest demand falling over the holidays. Some fulfillment companies can help you
plan for this with the right forecasting and inventory tools. Whether you need to get orders shipped out in time for Christmas or
take care of the influx of returns shortly thereafter, working with a 3PL that integrates your sales channels with their fulfillment
software and supports your needs is key.

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7. Pet accessory fulfillment

Fulfilling accessories such as collars, leashes, food or carrier bags, beds, crates, and toys for dogs, cats, and other pets
requires working with a 3PL that is tech-enabled, geographically diverse, and fast at shipping orders out. Customers place
their trust in your brand when they purchase pet accessories from you, and they expect transparency not only about the items
they’re purchasing for a beloved member of their family, but the status of their shipment.

Ecommerce fulfillment models

There are many methods of fulfilling ecommerce orders across channels. The way products are stored and shipped vary as do
the timelines, efficiencies, and supply chain technologies that accompany each of them.

1. Self-fulfillment

Self-fulfillment, or in-house fulfillment, is when the seller fulfills orders themselves including storing inventory and picking,
packaging, and shipping products. Self-fulfillment come in many sizes — you can be a small business, storing inventory in
your house, packing boxes yourself, and running to the post office, or large enough to invest in a warehouse, either purchasing
land or signing a lease and hiring a team of fulfillment associates.

2. Dropshipping

Dropshipping is when a factory handles the production, storage, picking, packing, and shipping of an order directly to the
customer that orders it online. The seller acts as the middleman — connecting the seller to the product — and is never in
possession of the products sold. When a customer places an order, the order is sent to the manufacturer, who sends it to the
end customer. Having the manufacturer located overseas means transit times can be very long and delivery very expensive
for dropshipping as compared to shipping domestically. Dropshipping is very competitive because the barriers to entry and
overhead are so low.

3. Amazon FBA

Fulfillment by Amazon (FBA) is when an Amazon.com seller sends their products directly to Amazon fulfillment centers where
they are stored and orders are fulfilled. FBA is only for products on Amazon that have the Prime status and is the most
expensive order fulfillment option when selling on Amazon. Sellers that use FBA have their orders shipped out within two days
in Amazon Prime packaging. Alternatives to FBAinclude Seller-Fulfilled Prime (SFP) and Fulfilled by Merchant (FBM), which
involve someone other than Amazon fulfilling orders placed on the marketplace.

4. Third-party logistics (3PL)

Also known as outsourcing fulfillment, working with a 3PL means that a professional fulfillment company handles ecommerce
fulfillment on your behalf. A 3PL’s fulfillment process includes storing inventory in their fulfillment center(s), packing items, and

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shipping orders to the customer who ordered it. Ecommerce businesses partner with fulfillment companies so they don’t have
to create their own infrastructure, hire their own workforce, manage a large scale operation, or invest in equipment,
technology, workers’ comp, liability insurance, and more.

How to choose an ecommerce fulfillment provider

All ecommerce businesses want to grow. Customers want faster, more affordable, and more reliable shipping. Making the
decision to view leverage fulfillment as a revenue drive, not a cost center, is exciting – but is it right for you?

Asking yourself the following questions might help determine if it’s the right time for your business to partner with a 3PL:
 Is fulfillment currently a burden for my business?
 Am I able to fulfill more orders myself?
 Am I running out of space to store my inventory?
 Are my shipping margins too narrow?
 Do my customers want faster shipping?
 Do I plan on scaling my business?

Top 3 best ecommerce fulfillment companies compared

Below we look at three of the top fulfillment companies for ecommerce businesses and how they compare on some of the
most important offerings and services that help brands stay competitive today.

Services ShipBob Red Stag Fulfillment Rakuten Super Logistics

2-day shipping network x x x

Batch fulfillment x

Coast-to-coast warehouses x x

Custom boxes/materials x

24/7 Support x x

ShipBob’s fulfillment partners and integrations

Your ecommerce tech stack can have a huge impact on your shipping strategy, from your shopping cart software to any
shipping APIs you use. ShipBob integrates with the leading ecommerce platforms and sales channels to be one of the best
ecommerce fulfillment partners, streamline the flow of information, send important information back and forth.

Shopify

ShipBob has helped thousands of sellers on Shopify and Shopify Plus fulfill orders quickly and cost-effectively to meet
customer expectations every day. Shopify seamlessly integrates with ShipBob’s software to automate fulfillment and inventory
management, letting you focus on growing your business — not worrying about Shopify shipping. You can track how much

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stock you have available at ShipBob’s fulfillment centers and receive automatic alerts when you need to reorder inventory for
your Shopify store.
ShipBob also has a 2-Day Express Shipping program that checks if the ordered inventory is in a fulfillment center near the
customer’s shipping destination in real-time upon checkout on your Shopify store. If a customer’s address is within ShipBob’s
predetermined area of coverage, the customer will be offered a guaranteed 2-day ground shipping option at a significantly
lower price than expedited 2-day air.

BigCommerce

ShipBob helps ecommerce businesses on BigCommerce meet customer expectations with fast, affordable shipping.
ShipBob’s software integrates seamlessly with BigCommerce to automate ecommerce fulfillment and inventory management,
letting you focus on growing and scaling your business. ShipBob’s technology offers full transparency into every order on your
BigCommerce store, from picking and packing through delivery. You can also forecast demand and prevent stockouts with
real-time inventory tracking and forecasting for your BigCommerce store in the ShipBob dashboard.

WooCommerce

ShipBob helps ecommerce businesses using WooCommerce exceed customer expectations with faster WooCommerce
shipping. ShipBob’s ecommerce fulfillment software seamlessly integrates with WooCommerce to automate order
fulfillment and inventory management for a more streamlined supply chain. The ShipBob Express WooCommerce app is a
WordPress plugin that can be installed by the ecommerce business and connects with ShipBob Express to enable express
shipping options such as 2-day delivery at a fraction of the cost of expedited air shipping.

Squarespace

Squarespace seamlessly integrates with ShipBob’s technology to automate the ecommerce fulfillment process. Once you
connect your Squarespace store and send your inventory to ShipBob’s fulfillment centers, your orders will automatically be
routed to ShipBob to be picked, packed, and shipped to your customers. This integration streamlines fulfillment and lets you
get back to what’s important: running your business. Also, the backend work is already done for you, so it’s easy to get started.

Magento

ShipBob helps ecommerce businesses with Magento stores meet customer expectations around shipping with streamlined
order fulfillment. ShipBob seamlessly integrates with Magento 1 to automate ecommerce fulfillment and inventory
management, allowing you to create a better customer experience with every order. For each order placed on your Magento
store, ShipBob offers discounted shipping rates and expedited delivery options. As soon as an order is fulfilled, tracking info is
pushed back to your Magento online store and sent to your customers.

Amazon

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Amazon fulfillment is the process of picking, packing, and shipping products ordered on Amazon.com. ShipBob integrates with
Amazon and can help fulfill orders that don’t have Prime status. The fulfillment method that ShipBob supports for Amazon is
Fulfilled by Merchant (FBM), and the seller’s inventory is stored in ShipBob’s fulfillment centers. Unlike FBA, ShipBob allows
Amazon sellers to use their own custom packaging to make for a more branded unboxing experience. Instead of having
‘Amazon Prime’ all over the box, the ecommerce business can better explain who they are to their customers.

ShipStation

ShipStation is a shipping software that helps brands streamline their order fulfillment wherever they sell online and however
they ship. ShipBob integrates with ShipStation and is a Platinum Partner. ShipStation also acts as a middleman for stores not
listed above that do not directly integrate with ShipBob, as ShipStation integrates with dozens of additional ecommerce
platforms. ShipStation can also be used to bridge all stores together and have all orders sync through one main portal.
ShipBob provides fulfillment services for ShipStation users that want to outsource ecommerce fulfillment.

BackerKit

ShipBob helps crowdfunders fulfill backer rewards easily and affordably through a direct integration with BackerKit. BackerKit’s
backer survey and data management platform connects seamlessly with ShipBob’s order fulfillment software for a best-in-
class crowdfunding backer experience. Once you import backer information and reward details in just a few clicks, ShipBob
offers fast, affordable shipping for crowdfunding campaign rewards. Once your rewards are shipped out, you can track the
entire process in real-time from the ShipBob dashboard.

Ecommerce Fulfillment FAQsChoosing the right fulfillment partner for your ecommerce shop could be a gamechanger. Here
are the questions we’re most often presented with:

What is a fulfillment partner?A fulfillment partner (like ShipBob) provides order processing, warehousing, and shipping of
orders for an ecommerce shop. Fulfillment partners can boost efficiency of getting packages out.

What do fulfillment centers cost?Cost of fulfillment centers differ based on the certain center you’re using. Some charge by
pallet or per unit, sometimes per hour of work.

What is direct order fulfillment?Direct order fulfillment, or just order fulfillment, is the process of receiving an order, and then
packaging and shipping it to be delivered to a customer.

How do fulfillment centers work?

Fulfillment center keeps your inventory in one of their warehouses, and then once an order is placed, they pack and ship it to
your customer. ShipBob does this with fast 2-day shipping!

Getting started is easy

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ShipBob makes it easy to get up and running with our ecommerce fulfillment services, technology, and fulfillment centers.
Once you connect your store, you send us your inventory and ecommerce orders will automatically be fulfilled after your
customers make a purchase. Get in touch to learn how you can start fulfilling orders with ShipBob.

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