Service Application
Process
Engr. Jason Elamparo
Corporate Business Group – East Technical Services
Major Classifications
I. Ordinary Service Application (OSA)
II. Project Covered Application (PCA)
ORDINARY SERVICE APPLICATION (OSA)
• does not require extension and/or upgrading of
distribution facilities
• involves only installation of service drop and/or
meter within 30 meters from the last low voltage
service.
ORDINARY SERVICE
An illustration of APPLICATION (OSA)
ORDINARY SERVICE APPLICATION
An application that only
involves the installation of
a service drop and/or meter.
SERVICE
DROP
Meter
NEAREST
EXISTING
FACILITY
within 30M distance
APPLYING
CUSTOMER
PROJECT COVERED APPLICATION (PCA)
• requires extension and/or upgrading of distribution
facilities
PROJECT COVERED APPLICATION (PCA)
PROJECT COVERED APPLICATION
EXTENSION OF
DISTRIBUTION FACILITIES
TRANSFORMERS
An application that requires
extension or upgrading of
lines and/or facilities.
SERVICE
DROP
APPLYING
CUSTOMER Meter
ADDITIONAL EXISTING
FACILITY FACILITY
BEYOND 30m FROM THE NEAREST POLE
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE PROJECT COMPLETED
MERALCO DELIVERABLE
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
Submit initial
requirements
MERALCO DELIVERABLE
Initial Requirements
Service Application can already proceed even with the initial
submission of the following three important requirements:
1. SEC Registration
2. Electrical Plan and Load Schedule – signed and sealed
by a Professional Electrical Engineer
3. Letter of request for electric connection and authorization
letter (if applicable) with contact person and contact no.
4. Location Sketch
Other Requirements
1. BIR Certificate of Registration
2. Authorization Letter for customer representative
3. General Information Sheet (GIS)
4. Valid ID’s
5. Secretary Certificate for the signatory of contract
6. Authority to Occupy Docs (TCT/Deed of Sale/ Lease Contract)
7. Site Development
8. Certificate of Final Electrical Inspection
9. Vault Room Plan / Transformer Pad Plan for applications involving installation of Meralco
Padmounted Tranformer and Primary metering vault
For large developments applications
10. Proposed Masterplan
11. Approved Stub-out Location
12. Load Growth Demand Profile
13. Waiver and Warranty Quit Claim
14. Equipment Test Result
15. If development is 10MVA or above negotiation for substation lot will be required
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
Submit initial
requirements
MERALCO DELIVERABLE
Receives and
reviews
application
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
Submit initial
requirements
MERALCO DELIVERABLE
• Surveys and
advises
Receives and customer on
reviews service entrance
application requirement
• Comment on
Construction
Drawings
Project Covered
6 major steps before energization.
Application
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of
construction
Submit initial drawings
requirements • Conform with
Service Entrance
Location
MERALCO DELIVERABLE
• Surveys and
advises
Receives and customer on
reviews service entrance
application requirement
• Comment on
Construction
Drawings
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize
construction Construction
Drawings
Submit initial drawings
• Starts wiring
requirements • Conform with installation and
Service Entrance construction of
Location service entrance
MERALCO DELIVERABLE
• Surveys and
advises
Receives and customer on
reviews service entrance
application requirement
• Comment on
Construction
Drawings
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize
construction Construction
Drawings
Submit initial drawings
• Starts wiring
requirements • Conform with installation and
Service Entrance construction of
Location service entrance
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable
advises
Receives and customer on • Prepares design and actual
project cost
reviews service entrance • Approves Construction
application requirement Drawings
• Comment on • Determines viability for
Construction project cost waiving
Drawings • Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize
construction Construction
Drawings
Submit initial drawings
• Starts wiring
requirements • Conform with installation and
Service Entrance construction of
Location service entrance
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable
Presents service
advises
Receives and customer on • Prepares design and actual contract
reviews project cost indicating the bill
service entrance • Approves Construction deposit and
application requirement Drawings project cost, if
• Determines viability for
applicable
• Comment on
Construction project cost waiving
Drawings • Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize
construction Construction
Drawings
Submit initial drawings
Accepts and
• Starts wiring
requirements • Conform with installation and
signs contract
Service Entrance construction of
Location service entrance
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable
Presents service
advises
Receives and customer on • Prepares design and actual contract
reviews project cost indicating the bill
service entrance • Approves Construction deposit and
application requirement Drawings project cost, if
• Determines viability for
applicable
• Comment on
Construction project cost waiving
Drawings • Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize • Submits CFEI
construction Construction • Completes Service
Drawings Entrance Installation
Submit initial drawings
Accepts and • Submits signed
• Starts wiring contract
requirements • Conform with installation and
signs contract
• Pays the bill deposit
Service Entrance construction of and project cost (if
Location service entrance applicable)
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable
Presents service
advises
Receives and customer on • Prepares design and actual contract
reviews project cost indicating the bill
service entrance • Approves Construction deposit and
application requirement Drawings project cost, if
• Determines viability for
applicable
• Comment on
Construction project cost waiving
Drawings • Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize • Submits CFEI
construction Construction • Completes Service
Drawings Entrance Installation
Submit initial drawings
Accepts and • Submits signed
• Starts wiring contract
requirements • Conform with installation and
signs contract
• Pays the bill deposit
Service Entrance construction of and project cost (if
Location service entrance applicable)
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable
Presents service
advises Check customer
Receives and customer on • Prepares design and actual contract
reviews service entrance
project cost indicating the bill compliance to
• Approves Construction deposit and all requirements
application requirement Drawings project cost, if
• Determines viability for
applicable
• Comment on
Construction project cost waiving
Drawings • Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE
• Submission of • Finalize • Submits CFEI
construction Construction • Completes Service
Drawings Entrance Installation
Submit initial drawings
Accepts and • Submits signed
• Starts wiring contract
requirements • Conform with installation and
signs contract
• Pays the bill deposit
Service Entrance construction of and project cost (if
Location service entrance applicable)
MERALCO DELIVERABLE
• Issuance of Meterbase if
• Surveys and applicable • Check Permits
Presents service
advises Check customer • Constructs lines
Receives and customer on • Prepares design and actual contract
project cost indicating the bill compliance to and facilities
reviews service entrance • Approves Construction deposit and all requirements • Schedules
application requirement Drawings project cost, if interruption if
• Determines viability for
applicable ther is any
• Comment on
Construction project cost waiving • Advices affected
Drawings accounts
• Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Project Covered Application
2 weeks 5 weeks 2 weeks 2 weeks 5 weeks
1 2 3 4 5 6
Design Presentation Payment / Construct
Receipt of Pre-Survey
and Prepare and Acceptance compliance to Lines
Application and Processing
Project Cost Of Contract requirements and Facilities
CUSTOMER DELIVERABLE PROJECT COMPLETED
• Conform with • Finalize • Submits CFEI
Service Entrance Construction • Completes Service
Location Drawings Entrance Installation CUSTOMER
Submit initial Accepts and • Submits signed
• Starts wiring contract FACILITY IS
requirements • Revise signs contract
installation and • Pays the bill deposit ENERGIZED
construction construction of and project cost (if
drawings as service entrance applicable)
needed
MERALCO DELIVERABLE
• Approves Construction
• Surveys and Drawings • Check Permits
• Issuance of Meterbase if Presents service
advises Check customer • Constructs lines
Receives and customer on applicable contract
indicating the bill compliance to and facilities
reviews service entrance • Prepares design and actual deposit and all requirements • Schedules
application requirement project cost project cost, if interruption if
• Determines viability for
applicable ther is any
• Comment on
Construction project cost waiving • Advices affected
Drawings accounts
• Secure Right-of-Way Permit
(timeline for securing ROW
greatly depends on the
grantor of ROW)
Ordinary Service Application
56 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
2 weeks 21 weeks
week 2 weeks 42 weeks
1 2 43 54 65
Presentation Payment / Construct
Receipt of Pre-Survey
and Acceptance compliance to Lines
Application and Processing
Of Contract requirements and Facilities
CUSTOMER DELIVERABLE PROJECT COMPLETED
1.1 2.2 4.2
3.2 5.2
4.2
• Conform with • Pays the bill
Submit initial Service Entrance CUSTOMER
Accepts and deposit and
Location
project cost FACILITY IS
requirements signs contract
(if applicable)
• Submits CFEI ENERGIZED
• Submits CFEI
MERALCO DELIVERABLE
1.2 2.1 4.1
3.1 5.1
4.1 56
• Surveys and
Receives and advises customer Presents service Inspects Constructs
contract customer
reviews on service entrance
indicating the bill lines and
requirement compliance to
application deposit
depositand facilities
project cost, if
all requirements
applicable
Meralco Microsite
www.meralco.com.ph/corporatepartners
http://corporatepartners.meralco.com.ph/services/new-
service-application.
Thank You
