15.
Troubleshooting
This chapter gives helpful information for what to do if you encounter an error. If you cannot find a solution in the
User's Guide or the problem persists, call for service.
This chapter includes:
• Tips for avoiding paper jams 295
• Clearing paper jams 296
• Understanding display messages 315
• Paper feeding problems 321
• Power and cable connecting problems 322
• Printing problems 323
• Printing quality problems 326
• Copying problems 334
• Scanning problems 335
• Faxing problems 337
• Operating system problems 339
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 68).
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper type and size in a tray.
• Use only recommended print media (see "Print media specifications" on page 346).
15. Troubleshooting 295
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray1
Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 19).
15. Troubleshooting 296
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
15. Troubleshooting 297
Clearing paper jams
2
In optional trays
The procedure is same for all optional trays.
15. Troubleshooting 298
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
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Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
15. Troubleshooting 300
Clearing paper jams
3
In the multi-purpose tray
15. Troubleshooting 301
Clearing paper jams
4
Inside the machine
The fuser area is hot. Turn the machine off and let the machine cool before removing paper from the Fuser Unit area. Failure to take care when removing paper from
this area may cause injury.
Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 19).
15. Troubleshooting 302
Clearing paper jams
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Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
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Clearing paper jams
5
In the exit area
The fuser area is hot. Take care when removing paper from the machine.
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Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
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Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
90˚ 1
90˚ 2
1 90˚
2
90˚
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Clearing paper jams
6
In the duplex unit area
2
2
1
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Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
90˚ 1
90˚ 2
1 90˚
2
90˚
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Clearing paper jams
7
Clearing original document jams
To prevent document jams, use the scanner glass for thick, thin or mixed paper originals.
To avoid tearing the document, remove the jammed document slowly and carefully.
15. Troubleshooting 310
Clearing paper jams
Original paper jam in front of scanner
• Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page
19).
• This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 9).
15. Troubleshooting 311
Clearing paper jams
Original paper jam inside of scanner
• Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 19).
• This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 9).
15. Troubleshooting 312
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
15. Troubleshooting 313
Clearing paper jams
Original paper jam in exit area of scanner
• Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page
19).
• This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 19).
15. Troubleshooting 314
