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Questionnaire (Tourguide)

This survey questionnaire is being used as part of research on "The Impact of Home Economics Laboratories on Student Academic Performance". The survey contains two parts. Part 1 asks respondents to rate their level of agreement on various indicators related to tour guide performance, including interpersonal skills, knowledge, and organizational abilities. Part 2 similarly asks respondents to rate their level of satisfaction regarding various aspects of tour guide service and performance as it relates to student needs. The survey aims to gather information to help achieve the research goals while ensuring respondent confidentiality and use of responses only for said research purposes.

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Che Ravelo
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2K views5 pages

Questionnaire (Tourguide)

This survey questionnaire is being used as part of research on "The Impact of Home Economics Laboratories on Student Academic Performance". The survey contains two parts. Part 1 asks respondents to rate their level of agreement on various indicators related to tour guide performance, including interpersonal skills, knowledge, and organizational abilities. Part 2 similarly asks respondents to rate their level of satisfaction regarding various aspects of tour guide service and performance as it relates to student needs. The survey aims to gather information to help achieve the research goals while ensuring respondent confidentiality and use of responses only for said research purposes.

Uploaded by

Che Ravelo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SURVEY QUESTIONNAIRE

To the Respondent,

We are currently conducting our research entitled; “IMPACT OF HOME ECONOMICS


LABORATORY ON ACADEMIC PERFORMANCE OF STUDENTS IN THE HOME
ECONOMICS CLASSROOM” as a partial fulfillment of our course requirements for the subject
Practical Research 2 at University of Perpetual Help System-GMA Campus. In light of this, we
are humbly requesting for your time and effort to go over this questionnaire as your responses will
be very much helpful in achieving the purpose of our research. Rest assured that the information
you will provide will be kept confidential and will be used for research purposes only.

Thank you!

Researcher / Group Leader

Name of the Respondent: (Optional) _____________________________________


Age:
Gender: ________ Male ___________ Female

Part 1. FACTORS AFFECTING THE TOUR GUIDE PERFORMANCE


Direction: Below are the factors indicating the validation of how the tour guides will perform
during an educational trip. Kindly put a check mark (/) in the column corresponding
your choice. Use the following as your guide.

Numerical Categorical Response


Rating
4 Strongly Agree (SA)

3 Agree (A)

2 Disagree (D)

1 Strongly Disagree (SD)

A. INTRAPERSONAL SERVABILITY
SA A D SD
Indicators
(4) (3) (2) (1)
1. Tour guides were friendly
2. Tour guides’ clothes and appearance were neat
and appropriate
3. Tour guides were polite
4. Tour guides were honest and reliable
5. Tour guides had good personality
6. Tour guides had good health
7. Tour guides showed passion of their work
8. Tour guides showed a sense of responsibility
9. Tour guides were fluent in the language of the
tour group
10. Tour guides were good at communication

B. INTERPERSONAL SERVABILITY AND ORGANIZATIONAL SKILLS


SA A D SD
Indicators
(4) (3) (2) (1)
1. Tour guides took good care of student’ needs
2. Tour guides were able to meet psychological
needs of students
3. Tour guides were willing to help students
4. Tour guides had a knowledge of the destination’s
culture and history
5. Tour guides had knowledge of local people’s
lifestyle
6. Tour guides understood the culture of students
they were serving
7. Tour guides performed well in commentary
8. Tour guides had a good sense of humor
9. Tour guides were able to generate rapport among
tour’s members
10. Tour guides were able to handle students’
complaints
11. Tour guides were flexible in solving any
problems and conflicts in the tour
12. Tour guides were able to cope with unexpected
and urgent incidents
13. Tour guides were able to reconcile historical
arguments among students
14. Tour guides showed sound judgment in
historical arguments with students
15. Tour guides followed the itinerary and schedule
16. Tour guides were good at time management
17. Tour guides were able to organize activities in a
tour
18. Tour guides were able to cooperate with other
staff (e.g., driver)
19. Tour guides had knowledge to keep
environment clean during a tour
20. Tour guides kept reminding tourists of
environmental protection and safety issues

Part II. STUDENT SATISFACTION


Direction: Below are the indicators for the student satisfaction of the tour guide performance.
Kindly put a check mark (/) in the column corresponding your choice. Use the following
as your guide.

Numerical Categorical Response


Rating
4 Strongly Agree (SA)

3 Agree (A)

2 Disagree (D)

1 Strongly Disagree (SD)

SA A D SD
Indicators
(4) (3) (2) (1)
1. Provide reliable service to students.
2. Ability to handle students’ complaints
3. Time management
4. Provide enough information about schedules
5. Emergency preparedness
6. Actively assist students during the trip
7. Arrangement of legal and safe transportation
8. Arrange visits to qualified gift stores
9. Introduce key tourist spots
10. Government-issued licences
11. Sufficient experience
12. Good communication ability
13. Respect students’ opinions
14. Positive interactions with students
15. Provide necessary assistance (emergencies,
sickness, etc.)
16. Introduction of regional terms
17. Explanation of local service charges
18. Introduction to culture and customs

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