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MGT502-OB

Mr.Ajmal is considered as one of the most organized and self-disciplined

employee of XYZ company. He is exhibiting which of the following dimension of
the Big five model of personality?
Select correct option:

Agreeableness
Open to Experience
Conscientiousness
Emotional Stability

Question # 5 of 15 ( Start time: 09:39:43 PM ) Total Marks: 1

Which one of the following might not be a functional outcome of the conflict
process?
Select correct option:

Stimulates creativity

Increases innovation

Relieves tensions

Question # 8 of 15 ( Start time: 09:32:30 PM ) Total Marks: 1

Who developed a three-step model for change that included unfreezing,
movement, and refreezing?
Select correct option:

John Kotter
David Mcclelland
Douglas Surber
Kurt Lewin

Question # 10 of 15 ( Start time: 09:19:59 PM ) Total Marks: 1

Your organization is considering the use of group decision making. What do you
think will be the advantage of group decision making?
Select correct option:
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Group decision making will be faster

Group discussions will be shared equally
There will be increased acceptance of the decision
Group decision making will be very costly

The organizational design of ZIA enterprise is characterized by a low degree of

departmentalization, wide spans of control, authority centralized in a single
person, and little formalization. What is the organizational design of ZIA
enterprise?
Select correct option:

Bureaucracy

Matrix organization

Simple structure

Team structure

Question # 12 of 15 ( Start time: 07:50:45 PM ) Total Marks: 1

Decrease in tenure can increase
Select correct option:
Innovation
Productivity
Creativity
Absenteeism

Question # 1 of 15 ( Start time: 01:39:23 AM ) Total Marks: 1

The categories of causes or sources of conflict include all of the following

EXCEPT:

Select correct option:

Communication

Structure
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Group interaction

Personal variables

Question # 2 of 15 ( Start time: 01:40:47 AM ) Total Marks: 1

An organization has started sending its people to training to help them develop
more effective leadership styles. The organization is actually in supporting which
of the following?

Select correct option:

Trait theories

Behavioral theories

Fiedler’s contingency model

The reflection effect

Question # 3 of 15 ( Start time: 01:41:59 AM ) Total Marks: 1

Which of the following term is defined as “the right inherent in a managerial

position to give orders and expect orders to be obeyed”?

Select correct option:

Chain of command

Authority

Unity of command

Leadership

Question # 4 of 15 ( Start time: 01:42:46 AM ) Total Marks: 1

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Several key dimensions to any organization’s environment have been found.

Which of the following is one of these key dimensions?

Select correct option:

Productivity

Complexity

Interdependence

Collaboration

Question # 5 of 15 ( Start time: 01:44:10 AM ) Total Marks: 1

Which of the following is NOT an important issue relating to goal-setting theory?

Select correct option:

Goal specificity

Equity among co-workers

Feedback

Defining the goal

Question # 6 of 15 ( Start time: 01:44:41 AM ) Total Marks: 1

Protecting the interests of deprived and less powerful is known as____________

Select correct option:

Obligation

Right

Justice
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Duty

Question # 7 of 15 ( Start time: 01:46:03 AM ) Total Marks: 1

A CDGL work-crew cleans up parks and other public spaces. In this crew the
dirtiest jobs are generally given to the newest members, while the more senior
members of the crew tend to do little except draw their pay. What is the class of
norms that encompasses arrangements like this?

Select correct option:

Performance

Appearance

Allocation of resources

Financial rewards

Question # 8 of 15 ( Start time: 01:47:20 AM ) Total Marks: 1

Which of the following term is used to describe broad range of feelings that
people experience?

Select correct option:

Mood

Affect

Emotion

Emotional Intelligence

Question # 9 of 15 ( Start time: 01:48:40 AM ) Total Marks: 1

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Which of the following is a structure characterized by extensive

departmentalization, high formalization, a limited information network, and
centralization?

Select correct option:

Mechanistic model

Organic model

Traditional model

Simple structure

Question # 10 of 15 ( Start time: 01:50:05 AM ) Total Marks: 1

The best definition for centralization is a situation in which decision making is:

Select correct option:

Pushed down to lower level employees

Concentrated at a single point in the organization

Completed in each department and then sent to the higher-ups

Diffused among a large segment of employees

Question # 11 of 15 ( Start time: 01:51:32 AM ) Total Marks: 1

The primary organizational implication of cognitive dissonance theory helps to

predict which of the following statement?

Select correct option:

The likelihood of a given employee engaging in impression management

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The extent to which the workforce will accept gender and racial types of bias

The willingness of the workforce to accept company rules and work practices

The inclination towards attitude and behavioral change of the workforce

Question # 12 of 15 ( Start time: 01:53:01 AM ) Total Marks: 1

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

Select correct option:

Extroversion

Introversion

Emotional stability

Agreeableness

Question # 13 of 15 ( Start time: 01:54:09 AM ) Total Marks: 1

Which of the following is the most likely explanation for the higher absentee rate
of women in the workplace?

Select correct option:

Women tend to have more illnesses that keep them from work than do men

Traditionally, women have had the responsibility of caring for home and family

Women tend to be less satisfied with their jobs than men

Women generally have jobs for which a temporary replacement can be hired

Question # 14 of 15 ( Start time: 01:54:39 AM ) Total Marks: 1

In Pakistan, which of the following source of recruiting employees is mostly used?

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Select correct option:

Publications/Advertisements

Public employment agencies

Private employment agencies

Employee leasing and independent contractors

Question # 15 of 15 ( Start time: 01:55:43 AM ) Total Marks: 1

Which of the following is one of the relationships proposed in expectancy

theory?

Select correct option:

Reward-satisfaction relationship

Satisfaction-performance relationship

Rewards-personal goals relationship

Effort-satisfaction relationship

Question # 1 of 15 ( Start time: 02:23:44 AM ) Total Marks: 1

Which of the following is consistent with efforts to reduce costs, speed up

decision making, increase flexibility, and empower employees.

Select correct option:

Wider span of control

Narrow span of control

Matrix structures
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Simple structures

Question # 2 of 15 ( Start time: 02:25:06 AM ) Total Marks: 1

Group discussion is the part of which of the following OD technique for bringing
change?

Select correct option:

Team Building

Survey Feedback

Sensitivity Training

Process Consultation

Question # 3 of 15 ( Start time: 02:26:34 AM ) Total Marks: 1

Which one of the following is NOT implied in the definition of power?

Select correct option:

Influence

Potential

Dependency

Actualization

Question # 4 of 15 ( Start time: 02:27:12 AM ) Total Marks: 1

When all communication is channeled through one person, which of the

following communication network exists?

Select correct option:

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Direct

Chain

Lateral

Wheel

Question # 5 of 15 ( Start time: 02:27:38 AM ) Total Marks: 1

The time at which an object or event is seen is an example of what type of factor
influencing the perceptual process?

Select correct option:

Perceiver

Target

Reality

Situation

Question # 6 of 15 ( Start time: 02:28:09 AM ) Total Marks: 1

The categories of causes or sources of conflict include all of the following

EXCEPT:

Select correct option:

Communication

Structure

Group interaction

Personal variables
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Question # 7 of 15 ( Start time: 02:28:29 AM ) Total Marks: 1

“Fahad is easy-going at home, but at work he becomes very tense and anxious.”
This statement attributes Fahad’s personality more to which of the following?

Select correct option:

Heredity

Environment

Situation

Locus of control

Question # 8 of 15 ( Start time: 02:29:54 AM ) Total Marks: 1

For task conflict to be productive, it should be:

Select correct option:

Kept high to low

Kept at low to high

Kept at moderate level

Kept at low-to-moderate levels

Question # 9 of 15 ( Start time: 02:30:45 AM ) Total Marks: 1

Miss Manaal, HR Executive of XYZ company, rejected all those candidates who
graduated from ABC University. It is an example of:

Select correct option:

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Projection

Selective Perception

Stereotyping

Halo effect

Question # 10 of 15 ( Start time: 02:31:21 AM ) Total Marks: 1

What is the relationship between what one perceives and objective reality?

Select correct option:

They are the same

They cannot be the same

They are rarely if ever the same

They can be substantially different

Question # 11 of 15 ( Start time: 02:32:50 AM ) Total Marks: 1

The degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth is known as __________:

Select correct option:

Job Satisfaction

Job Enrichment

Job Specification

Job Involvement

Question # 12 of 15 ( Start time: 02:33:35 AM ) Total Marks: 1

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Agro Farm Products is expanding its traditional business serving farm owners in
order to include home gardeners in its customer base. The sales agents are not
happy with this change. In order to overcome their resistance management
decides to involve the sales personnel in planning for the change and in stocking
appropriate new items to sell to gardeners. Management is choosing which of
the following?

Select correct option:

Participation

Negotiation

Education and communication

Manipulation and cooptation

Question # 13 of 15 ( Start time: 02:34:49 AM ) Total Marks: 1

What is the last step in Rational decision making model?

Select correct option:

Identifying the decision criteria

Selecting the best alternative

Defining the problem

Evaluating the alternatives

Question # 14 of 15 ( Start time: 02:35:18 AM ) Total Marks: 1

Which of the following is NOT one of the method used for career planning and
development?

Select correct option:

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Workshops

Career planning website

Personal development plans

Critical incident method

Question # 15 of 15 ( Start time: 02:36:12 AM ) Total Marks: 1

Asad, one of your newest employees, is an extravert. Which of the following

statements is LEAST likely to be true?

Select correct option:

Asad will probably attend the company picnic

Asad will be suited to a managerial or sales position

Asad will probably have a large number of relationships

Asad will perform well on specialized, detail-oriented tasks

Question # 1 of 15 ( Start time: 03:15:53 AM ) Total Marks: 1

In the modern work world, where higher-level trust has been largely destroyed
because of broken promises, it is likely to be replaced with which of the following
type of trust?

Select correct option:

Reliance-based

Dependence-based

Knowledge-based

Identity-based
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Question # 2 of 15 ( Start time: 03:17:10 AM ) Total Marks: 1

Robert Katz identified three essential skills that managers need to have in order
to reach their goals. What are these skills?

Select correct option:

Technical, decisional and interpersonal

Technical, human, and conceptual

Interpersonal, informational and decisional

Conceptual, communication and networking

Question # 3 of 15 ( Start time: 03:17:46 AM ) Total Marks: 1

A permanent change which occurs in the behavior due to experience is known

as

Select correct option:

Ability

Learning

Motivation

Knowledge

Question # 4 of 15 ( Start time: 03:18:06 AM ) Total Marks: 1

One of the shortcuts used to judge others involves evaluating a person based on
how he/she compares to other individuals on the same characteristic. What is
this shortcut called?

Select correct option:

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Selective perception

The contrast effect

The halo effect

Stereotyping

Question # 5 of 15 ( Start time: 03:18:36 AM ) Total Marks: 1

A group comprises of employees who work together to complete a particular

task or project is known as:

Select correct option:

Interest groups

Command group

Task group

Friendship groups

Question # 6 of 15 ( Start time: 03:19:28 AM ) Total Marks: 1

Omega Electronics Company decides to establish southern, Midwestern,

western, and eastern zones of operation. Based on this expansion, the
organization is doing which of the following type of departmentalization?

Select correct option:

Customer

Geography

Regional
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Matrix

Question # 7 of 15 ( Start time: 03:20:39 AM ) Total Marks: 1

Shortcuts in judging others include all of the following except:

Select correct option:

Stereotyping

Halo effect

Projection

Self-serving bias

Question # 8 of 15 ( Start time: 03:21:34 AM ) Total Marks: 1

Which of the following term is used to describe broad range of feelings that
people experience?

Select correct option:

Mood

Affect

Emotion

Emotional Intelligence

Question # 9 of 15 ( Start time: 03:22:22 AM ) Total Marks: 1

Which of the following is an example of an attitude?

Select correct option:

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Satisfaction of a person with a job well done

The opinion that it is never acceptable to steal

Anger at being unfairly accused of a wrongdoing

The avoidance of a restaurant where one once received bad service

Question # 10 of 15 ( Start time: 03:23:30 AM ) Total Marks: 1

A reduction in the rank, status, or position of somebody or something is known as:

Select correct option:

Layoff

Attrition

Demotion

Firing

Question # 11 of 15 ( Start time: 03:23:59 AM ) Total Marks: 1

Trust and trustworthiness affect a leader’s access to:

Select correct option:

Dedication and achievement

Persuasion and control

Power and influence

Knowledge and cooperation

Question # 12 of 15 ( Start time: 03:25:25 AM ) Total Marks: 1

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Which one of the following is consistent with a simple structure?

Select correct option:

High centralization

High employee discretion

Standardization

Bureaucracy

Question # 13 of 15 ( Start time: 03:25:52 AM ) Total Marks: 1

The Fiedler model proposes:

Select correct option:

Changing the leader

Changing the situation

Matching leaders and situations

Changing the employees

Question # 14 of 15 ( Start time: 03:26:49 AM ) Total Marks: 1

Which of the following statements is NOT true?

Select correct option:

Satisfied employees are likely to be more productive

Dissatisfied employees are more likely to miss work

Satisfied employees increase customer satisfaction and loyalty

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The most effective way to improve job satisfaction is a raise in pay

Question # 15 of 15 ( Start time: 03:27:33 AM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving quality
and productivity must include _____.

Select correct option:

Quality management programs

Customer service improvements

Employee’s participation

Manufacturing simplification

Question # 1 of 15 ( Start time: 09:11:13 AM ) Total Marks: 1

Which of the following is NOT a step involved in rational decision making model
Select correct option:

Selecting the best alternative

Evaluating the alternatives
Evaluating the Problem
Defining the problem

Question # 2 of 15 ( Start time: 09:12:40 AM ) Total Marks: 1

Trying to make someone else accept blame for a problem is an example of
which of the following conflict handling intention.
Select correct option:

Competing
Avoiding
Accommodating
Compromising

Question # 3 of 15 ( Start time: 09:13:57 AM ) Total Marks: 1

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Mr.Nasir usually achieves high goals and perform well in difficult tasks because
he believes in his abilities. It shows which of the following personality
characteristic of Mr. Nasir in organization?
Select correct option:

Self Efficacy
Locus of Control
Self Monitoring
Self Esteem

Question # 4 of 15 ( Start time: 09:15:25 AM ) Total Marks: 1

Mr.Junaid rated Mr.Jibran high in his job evaluation because both belong to
same area and graduated from the same University. It is an example of:
Select correct option:

Central Tendency
Halo effect
Similar-to-me effect
Misperception

Question # 5 of 15 ( Start time: 09:15:45 AM ) Total Marks: 1

Shortcuts in judging others include all of the following except:
Select correct option:

Stereotyping
Halo effect
Projection
Self-serving bias

Question # 6 of 15 ( Start time: 09:16:23 AM ) Total Marks: 1

A person or group with a direct interest, involvement, or investment in
organization is called ______________.
Select correct option:

Shareholder
Stakeholder
Stockholder
Patron
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Question # 7 of 15 ( Start time: 09:17:41 AM ) Total Marks: 1

Political behaviors usually ____________________.
Select correct option:

Are counterproductive to individual goals

Are seen only in large organizations
Are expected as part of each job requirement
Lie outside of an individual’s specified job requirements

Question # 8 of 15 ( Start time: 09:18:59 AM ) Total Marks: 1

In Ravi trading company, there is low formalization, a comprehensive information
network, and high participation in decision making. What is its organizational
structure?
Select correct option:

Simple
Mechanistic
Organic
Matrix

Question # 9 of 15 ( Start time: 09:20:09 AM ) Total Marks: 1

Which of the following is NOT a factor influencing perception:
Select correct option:

Perceiver
Situation
Stimuli
Target

Question # 11 of 15 ( Start time: 09:22:30 AM ) Total Marks: 1

If a person responds the same way over time, attribution theory states that the
behavior shows:
Select correct option:

Distinctiveness
Consensus
Consistency
Continuity

Question # 12 of 15 ( Start time: 09:22:43 AM ) Total Marks: 1

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Biological Characteristics included the following EXCEPT:

Select correct option:

Marital Status
Gender
Color
Age

Question # 13 of 15 ( Start time: 09:23:36 AM ) Total Marks: 1

Which one of the following is consistent with a simple structure?
Select correct option:

High centralization
High employee discretion
Standardization
Bureaucracy

Question # 14 of 15 ( Start time: 09:24:28 AM ) Total Marks: 1

A plant manager who organizes the plant by separating engineering,
accounting, manufacturing, personnel, and purchasing into departments is
practicing which of the following type of departmentalization?
Select correct option:

Customer
Product
Functional
Geographic

Question # 15 of 15 ( Start time: 09:24:53 AM ) Total Marks: 1

Which of the following is NOT one of the most common types of teams?
Select correct option:

Problem-solving
Interdepartmental
Self-managed
Cross functional

Question # 1 of 15 ( Start time: 10:29:21 PM ) Total Marks: 1

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The basis by which jobs are grouped together is termed _____.

Select correct option:

Bureaucracy

Specialization

Centralization

Departmentalization

Question # 2 of 15 ( Start time: 10:29:39 PM ) Total Marks: 1

What are the three classes of factors that influence perception?

Select correct option:

Factors in the setting, factors in the environment and factors in the motives

Factors in the perceiver, factors in the target and factors in the situation

Factors in the character, factors in knowledge and factors in experience

Factors in the personality, factors in the character and factors in the values

Question # 3 of 15 ( Start time: 10:30:11 PM ) Total Marks: 1

Which one of the following is NOT a component of an organization

Select correct option:

People

Place

Structure
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Task

Question # 4 of 15 ( Start time: 10:30:24 PM ) Total Marks: 1

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

Select correct option:

Extroversion

Introversion

Emotional stability

Agreeableness

Question # 5 of 15 ( Start time: 10:30:45 PM ) Total Marks: 1

Mr.Nasir usually achieves high goals and perform well in difficult tasks because
he believes in his abilities. It shows which of the following personality
characteristic of Mr. Nasir in organization?

Select correct option:

Self Efficacy

Locus of Control

Self Monitoring

Self Esteem

Question # 6 of 15 ( Start time: 10:31:05 PM ) Total Marks: 1

Agro Farm Products is expanding its traditional business serving farm owners in
order to include home gardeners in its customer base. The sales agents are not
happy with this change. In order to overcome their resistance management
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decides to involve the sales personnel in planning for the change and in stocking
appropriate new items to sell to gardeners. Management is choosing which of
the following?

Select correct option:

Participation

Negotiation

Education and communication

Manipulation and cooptation

Question # 7 of 15 ( Start time: 10:31:19 PM ) Total Marks: 1

One of the shortcuts used to judge others involves evaluating a person based on
how he/she compares to other individuals on the same characteristic. What is
this shortcut called?

Select correct option:

Selective perception

The contrast effect

The halo effect

Stereotyping

Question # 8 of 15 ( Start time: 10:31:50 PM ) Total Marks: 1

Ahmed believes that men perform better in oral presentations than women.
What shortcut has been used in this case?

Select correct option:

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The halo effect

The contrast effect

Projection

Stereotyping

Question # 9 of 15 ( Start time: 10:32:03 PM ) Total Marks: 1

The OB topic of motivation has been most influenced by which behavioral

science discipline?

Select correct option:

Psychology

Sociology

Political science

Corporate strategy

Question # 10 of 15 ( Start time: 10:32:28 PM ) Total Marks: 1

When all communication is channeled through one person, which of the

following communication network exists?

Select correct option:

Direct

Chain

Lateral

Wheel
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Question # 11 of 15 ( Start time: 10:32:43 PM ) Total Marks: 1

Which of the following statements is true pertaining to the role of personality traits
in negotiations?

Select correct option:

Charming personalities quickly resolve the conflicts

Competent individuals make excellent negotiations

Extraverts are less effective negotiators than introverts

Individuals with an internal locus of control are better negotiators

Question # 12 of 15 ( Start time: 10:33:28 PM ) Total Marks: 1

By keeping the span of control to 5 or 6 employees, which of the following is an

advantage?

Select correct option:

Vertical communication is more complex

It is expensive and complicated

Decision making is slowed down

Upper management is more available and in-touch

Question # 13 of 15 ( Start time: 10:34:07 PM ) Total Marks: 1

In which stage of the conflict process does conflict become visible?

Select correct option:

Illumination
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Intentions

Behavior

Cognition

Question # 14 of 15 ( Start time: 10:34:23 PM ) Total Marks: 1

Which one of the following would be considered a motivator in the two-factor

theory?

Select correct option:

Salary

Bonuses

Working conditions

Responsibility

Question # 15 of 15 ( Start time: 10:34:50 PM ) Total Marks: 1

The CEO of a retail store is developing its business plan. The store will have 200
employees and will serve customers both locally and internationally via a
storefront and an Internet catalogue. Which of the following organizational
designs is LEAST likely to benefit the goals of this retail store?

Select correct option:

Matrix

Virtual

Bureaucracy

Simple
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Question # 1 of 15 ( Start time: 02:46:37 AM ) Total Marks: 1

The Fiedler model proposes:

Select correct option:

Changing the leader

Changing the situation

Matching leaders and situations

Changing the employees

Question # 2 of 15 ( Start time: 02:47:18 AM ) Total Marks: 1

An individual most likely to engage in political behavior would have all of the
following except a/an :

Select correct option:

High need for power

High ability to self monitor

High charisma rating

Internal locus of control

Question # 3 of 15 ( Start time: 02:48:09 AM ) Total Marks: 1

Which of the following is not a typical written test used in organizations?

Select correct option:

Intelligence

Integrity
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Personality

Work sample

Question # 4 of 15 ( Start time: 02:49:39 AM ) Total Marks: 1

An organization has started sending its people to training to help them develop
more effective leadership styles. The organization is actually in supporting which
of the following?

Select correct option:

Trait theories

Behavioral theories

Fiedler’s contingency model

The reflection effect

Question # 5 of 15 ( Start time: 02:50:26 AM ) Total Marks: 1

As a manager, one of Ali’s duties is to present awards to outstanding employees

within his department. Which Mintzberg managerial role is Ali performing, when
he does this?

Select correct option:

Leadership role

Monitor role

Figurehead role

Spokesperson role

Question # 6 of 15 ( Start time: 02:51:08 AM ) Total Marks: 1

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Which of the following is not a core topic of organizational behavior?

Select correct option:

Motivation

Attitude development

Conflict

Resource allocation

Question # 7 of 15 ( Start time: 02:51:25 AM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations

Whether an individual displays consistent behaviors in similar situations

Whether an individual displays different behaviors in similar situations

Question # 8 of 15 ( Start time: 02:52:34 AM ) Total Marks: 1

Saad comes to you with a request for funds for a project. He reminds you that
company policy supports his position. He is using the tactic of :

Select correct option:

Coalitions

Consultation

Legitimacy
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Pressure

Question # 9 of 15 ( Start time: 02:53:44 AM ) Total Marks: 1

Which of the following is not considered as a characteristic of organizations?

Select correct option:

Social entities

Goal oriented

Closed system

Deliberately structured

Question # 10 of 15 ( Start time: 02:54:17 AM ) Total Marks: 1

Hafeez is 50 years old, extremely wealthy and works because he enjoys it. Which
of the following do you think would motivate Hafeez the most?

Select correct option:

More vacation time

Greater discretion over his job

A high amount of remuneration

A greater sense of inner peace

Question # 11 of 15 ( Start time: 02:54:42 AM ) Total Marks: 1

According to Mintzberg, when a manager searches the organization and its

environment for opportunities and initiates projects to bring about change, the
manager is acting in which role?
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Select correct option:

Negotiator

Entrepreneur

Monitor

Resource allocator

Question # 12 of 15 ( Start time: 02:55:31 AM ) Total Marks: 1

Individuals with a high need to achieve prefer all of the following EXCEPT:

Select correct option:

Job situations with personal responsibility

A high degree of risk

Overcoming obstacles

Personal empowerment

Question # 13 of 15 ( Start time: 02:56:10 AM ) Total Marks: 1

Which of the following answer choices is the best definition of attitude?

Select correct option:

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or

event

Attitudes are evaluative statements of what one believes about something or

someone
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Attitudes are a measure of how the worth of an object, person or event is

evaluated

Question # 14 of 15 ( Start time: 02:57:21 AM ) Total Marks: 1

Alia has just presented her paper and has done a really good job. Why should
you not want to present your own paper directly after she does?

Select correct option:

To avoid the stereotyping effect

To avoid the halo effect

To avoid the contrast effect

To avoid the projection effect

Question # 15 of 15 ( Start time: 02:57:46 AM ) Total Marks: 1

The basis by which jobs are grouped together is termed _____.

Select correct option:

Bureaucracy

Specialization

Centralization

Departmentalization

Q. Desireable end state of existance, the goals the person would like to achieve
during his or her life time are ______ values
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Work

Instrumental

Terminal

Organizational

Q. If job is highly organized, it would not include which of the following?

Explicit job description

High employee job discretion

a large no of organizational rules

consistent and uniform output.

Q. When lower level personel provide more input or actually given the discretion
to make decisions?

Centralization

work Specialization

Departmentalization

Decentralization

Question # 1 of 15 ( Start time: 04:15:03 AM ) Total Marks: 1

The _____ of an environment refers to the degree to which it can support growth.

Select correct option:

Capacity
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Qualifications

Capability

Permeability

Question # 2 of 15 ( Start time: 04:16:13 AM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations

Whether an individual displays consistent behaviors in similar situations

Whether an individual displays different behaviors in similar situations

Question # 3 of 15 ( Start time: 04:16:20 AM ) Total Marks: 1

Two people see the same thing at the same time yet interpret it differently.
Where do the factors that operate to shape their dissimilar perceptions reside?

Select correct option:

The perceivers

The target

The context

The situation

Question # 4 of 15 ( Start time: 04:16:50 AM ) Total Marks: 1

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Hanif is dissatisfied with his job but believes that his supervisor is a good man who
will do the right thing. Hanif has decided that if he just waits, conditions will
improve. Henry’s approach to this problem is termed as:

Select correct option:

Exit

Voice

Loyalty

Neglect

Question # 5 of 15 ( Start time: 04:17:17 AM ) Total Marks: 1

Which of the following departmentalization achieves economies of scale by

placing people with common skills and orientations into common units?

Select correct option:

Functional

Process

Product

Geographic

Question # 6 of 15 ( Start time: 04:18:14 AM ) Total Marks: 1

Which of the following term refers to how an organization transfers its inputs into
outputs?

Select correct option:

Production
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Technology

Operations

Process

Question # 7 of 15 ( Start time: 04:19:02 AM ) Total Marks: 1

Ahmed is responsible to transmit information to outsiders on organization’s plans,

policies, actions and results. Which managerial role is he playing in organization?

Select correct option:

Disseminator

Spokesperson

Representative

Figurehead

Question # 8 of 15 ( Start time: 04:19:28 AM ) Total Marks: 1

Which of the following is NOT a conflict resolution technique?

Select correct option:

Avoiding the conflict

Appointing a devil’s advocate

Exercising authoritative command

Generating additional resources

Question # 9 of 15 ( Start time: 04:20:53 AM ) Total Marks: 1

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Which of the following has proven to be a particularly good predictor for jobs
that require cognitive complexity?

Select correct option:

Intelligence tests

Integrity evaluations

Work sampling

Aptitude tests

Question # 10 of 15 ( Start time: 04:22:19 AM ) Total Marks: 1

Imran is the head of a group at an advertising agency working with artists and
designers to come up with effective branding of new products. Why is it
particularly important for him to keep his team happy?

Select correct option:

People are more conscientious when they are in a good mood

People are more efficient when they are in a good mood

People are more productive when they are in a good mood

People are more creative when they are in a good mood

Question # 11 of 15 ( Start time: 04:22:27 AM ) Total Marks: 1

Which of the following can be used in shaping behavior?

Select correct option:

Positive reinforcement
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Diminishment

Reaction

Manipulation

Question # 12 of 15 ( Start time: 04:23:02 AM ) Total Marks: 1

Groups based on support for a given sports team are examples of what sort of
group?

Select correct option:

Booster

Interest

Friendship

Sports

Question # 13 of 15 ( Start time: 04:23:31 AM ) Total Marks: 1

___________ focuses on the study of people in relation to their social environment.

Select correct option:

Psychology

Sociology

Corporate strategy

Political science

Question # 14 of 15 ( Start time: 04:23:57 AM ) Total Marks: 1

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Maria is dissatisfied with the way that her manager treats her. She has quit her job
and found a new position with another firm. She has expressed her dissatisfaction
through _____________

Select correct option:

Exit

Voice

Loyalty

Neglect

Question # 15 of 15 ( Start time: 04:24:25 AM ) Total Marks: 1

AGA Corporation is going to obtain the ownership or procession of another

company. This process will call:

Select correct option:

Downsizing

Rightsizing

Reengineering

Acquisition

Question # 1 of 15 ( Start time: 04:32:28 AM ) Total Marks: 1

Which of the following is NOT a drawback of a narrow span of control?

Select correct option:

It makes vertical communication more complex

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Supervisors may lose control of their employees

It encourages overly tight supervision

It takes more time in decison making

Question # 2 of 15 ( Start time: 04:33:18 AM ) Total Marks: 1

Which of the following is one of the most popular ways to group activities?

Select correct option:

Product

Function

Geography

Process

Question # 3 of 15 ( Start time: 04:34:10 AM ) Total Marks: 1

The process of forming impression( through combining, integrating and

interpreting information) of someone on the basis of previous attitude of ours,
stimulus and current mood is called__________________.

Select correct option:

Selective Perception

Mood

Behavior

Social Perception

Question # 4 of 15 ( Start time: 04:35:35 AM ) Total Marks: 1

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In the following steps in decision making, which would come first?

Select correct option:

Generate alternatives

Rating of alternative

Make a choice

Implement the decision

Question # 5 of 15 ( Start time: 04:36:27 AM ) Total Marks: 1

When Job satisfaction is increased, absenteeism tends to:

Select correct option:

Increase

Decrease

Have no effect

None of the above

Question # 6 of 15 ( Start time: 04:36:35 AM ) Total Marks: 1

What does consensus refer to in attribution theory?

Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation

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All people behave precisely the same way in certain situations

Question # 7 of 15 ( Start time: 04:36:42 AM ) Total Marks: 1

Which of the following terms is part of the definition of a strong culture?

Select correct option:

Low behavioral controls

Narrowly shared values

Deeply held values

Weakly held values

Question # 8 of 15 ( Start time: 04:38:11 AM ) Total Marks: 1

The best definition for centralization is a situation in which decision making is:

Select correct option:

Pushed down to lower level employees

Concentrated at a single point in the organization

Completed in each department and then sent to the higher-ups

Diffused among a large segment of employees

Question # 9 of 15 ( Start time: 04:38:22 AM ) Total Marks: 1

Zahid is undergoing a great deal of stress at his job. Zahid performs several duties
during the course of a day and finds that the accomplishment of one duty
directly competes or interferes with the successful accomplishment of another
duty. It can be said that Zahid is most probably experiencing:
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Select correct option:

Role ambiguity

Role conflict

Personal conflict

Relationship conflict

Question # 10 of 15 ( Start time: 04:38:37 AM ) Total Marks: 1

People with which type of personality trait commonly make poor decisions
because they make them too fast?

Select correct option:

Type As

Type Bs

Self-monitors

Extroverts

Question # 11 of 15 ( Start time: 04:38:44 AM ) Total Marks: 1

The smell of fresh cake baking makes Saima’s mouth water is an example of
which one of the following learning theory?

Select correct option:

Classical conditioning

Operant conditioning

Social learning
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Reinforcement theory

Question # 12 of 15 ( Start time: 04:38:51 AM ) Total Marks: 1

Which of the following option shows the quality of continuing steadily despite of
problems or difficulties?

Select correct option:

Persistence

Intensity

Direction

Meditation

Question # 13 of 15 ( Start time: 04:39:12 AM ) Total Marks: 1

Which of the following is an example of an attitude?

Select correct option:

Satisfaction of a person with a job well done

The opinion that it is never acceptable to steal

Anger at being unfairly accused of a wrongdoing

The avoidance of a restaurant where one once received bad service

Question # 14 of 15 ( Start time: 04:39:21 AM ) Total Marks: 1

Your boss never gives you the benefit of the doubt. When you were late back
from lunch, he assumed that you had simply taken too much time. He never
considered that the elevators were out and you had to walk up 10 flights of
stairs. Your boss is guilty of _____.
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Select correct option:

Self-serving bias

Selective perception

Fundamental attribution error

Inconsistency

Question # 15 of 15 ( Start time: 04:39:46 AM ) Total Marks: 1

A bureaucracy is characterized by all of the following EXCEPT:

Select correct option:

Specialization tasks

Highly routine operating tasks

Formalized rules and regulations

Decentralized decision making

Question # 1 of 15 ( Start time: 04:45:33 AM ) Total Marks: 1

The organizational design of ZIA enterprise is characterized by a low degree of

departmentalization, wide spans of control, authority centralized in a single
person, and little formalization. What is the organizational design of ZIA
enterprise?

Select correct option:

Bureaucracy

Matrix organization

Simple structure
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Team structure

Question # 2 of 15 ( Start time: 04:47:01 AM ) Total Marks: 1

Which of the following is the strength of the matrix structure?

Select correct option:

Economies of scale

Social empowerment

Ability to facilitate coordination

Adherence to chain of command

Question # 3 of 15 ( Start time: 04:47:21 AM ) Total Marks: 1

Which of the following is an example of an attitude?

Select correct option:

Satisfaction of a person with a job well done

The opinion that it is never acceptable to steal

Anger at being unfairly accused of a wrongdoing

The avoidance of a restaurant where one once received bad service

Question # 4 of 15 ( Start time: 04:47:31 AM ) Total Marks: 1

Which of the following statements best characterizes self-managed teams?

Select correct option:

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Their team members often have low levels of job satisfaction

Their team members prefer to work alone

Their productivity is generally low

They perform poorly during times of employee layoffs

Question # 5 of 15 ( Start time: 04:47:38 AM ) Total Marks: 1

_____ is a measure of how organizations are becoming more heterogeneous in

terms of gender, race, and ethnicity.

Select correct option:

Workforce diversity

Affirmative action

Organizational culture

Operational homogeneity

Question # 6 of 15 ( Start time: 04:48:05 AM ) Total Marks: 1

What trait does a decision maker need to have if they are to fully appraise a
problem and even see problems that others are not aware of?

Select correct option:

Creativity

Conceptual style

Intuition

Individuality
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Question # 7 of 15 ( Start time: 04:48:12 AM ) Total Marks: 1

Which of the following types of teams would most likely be assembled to improve
the efficiency of a company’s production process?

Select correct option:

Cross-functional

Problem-solving

Self-managed

Virtual

Question # 8 of 15 ( Start time: 04:48:34 AM ) Total Marks: 1

The tendency of perceiving the job performance of the employees as good is

known as__________

Select correct option:

Central Tendency

Harshness

Leniency

Halo Effect

Question # 9 of 15 ( Start time: 04:49:06 AM ) Total Marks: 1

Which of the following is a structure characterized by extensive

departmentalization, high formalization, a limited information network, and
centralization?

Select correct option:

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Mechanistic model

Organic model

Traditional model

Simple structure

Question # 10 of 15 ( Start time: 04:50:30 AM ) Total Marks: 1

___________ focuses on the study of people in relation to their social environment.

Select correct option:

Psychology

Sociology

Corporate strategy

Political science

Question # 11 of 15 ( Start time: 04:50:37 AM ) Total Marks: 1

which of the following is NOT the ingredient common to Management By

Objective(MBO) programs:

Select correct option:

Goal Specificity

Vision

Participative Decision-Making,

Performance Feedback

Question # 12 of 15 ( Start time: 04:52:05 AM ) Total Marks: 1

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What is generally considered to be the single "BEST" thing that managers can do
to improve performance?

Select correct option:

Set specific, challenging goals

Allocate tasks depending on personality

Give abundant opportunities for employee growth

Concentrate on intrinsic rewards

Question # 13 of 15 ( Start time: 04:52:13 AM ) Total Marks: 1

Which of the following is the most important criterion in determining whether

conflict is functional or dysfunctional?

Select correct option:

Overall morale

Turnover rates

Absenteeism levels

Performance

Question # 14 of 15 ( Start time: 04:52:21 AM ) Total Marks: 1

Robert Katz identified three essential skills that managers need to have in order
to reach their goals. What are these skills?

Select correct option:

Technical, decisional and interpersonal

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Technical, human, and conceptual

Interpersonal, informational and decisional

Conceptual, communication and networking

Question # 15 of 15 ( Start time: 04:52:37 AM ) Total Marks: 1

Which bargaining strategy is preferable for use in intra-organizational behavior?

Select correct option:

Positive negotiation

Distributive bargaining

Integrative bargaining

Equal bargaining

Question # 1 of 15 ( Start time: 04:59:34 AM ) Total Marks: 1

Performance evaluations are used to _____.

Select correct option:

Improve group cohesiveness

Define departmental structure

Validate employee selection programs

Identify how jobs are completed

Question # 2 of 15 ( Start time: 05:01:00 AM ) Total Marks: 1

When lower-level personnel provide more input or are actually given the
discretion to make decisions?
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Select correct option:

Centralization

Work specialization

Departmentalization

Decentralization

Question # 3 of 15 ( Start time: 05:01:51 AM ) Total Marks: 1

Which of the following is the most important criterion in determining whether

conflict is functional or dysfunctional?

Select correct option:

Overall morale

Turnover rates

Absenteeism levels

Performance

Question # 4 of 15 ( Start time: 05:02:00 AM ) Total Marks: 1

Which of the following OD technique is used to increase trust and openness

among team members?

Select correct option:

Team Building

Survey Feedback

Sensitivity Training
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Process Consultation

Question # 5 of 15 ( Start time: 05:03:07 AM ) Total Marks: 1

What is the major problem with the Meyers-Briggs Type Indicator as a measure of
personality?

Select correct option:

It is very difficult to administer

It is very difficult to accurately interpret

It tends to overemphasize intuitive personality traits

It categorized individual’s as either one type or another

Question # 6 of 15 ( Start time: 05:04:29 AM ) Total Marks: 1

You have decided to hire other organizations to perform many of the basic
functions of your business. You have hired an accounting firm to keep your
records, a recruiting firm to handle human resource functions, and a computer
firm to handle all records. To keep costs down, you are looking for other areas in
which to outsource operations. You have chosen to operate your business as
which of the following organization?

Select correct option:

Matrix organization

Virtual organization

Team structure

Organizational pyramid

Question # 7 of 15 ( Start time: 05:05:59 AM ) Total Marks: 1

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Which of the following is not a biographical characteristic?

Select correct option:

Region

Age

Sex

Race

Question # 8 of 15 ( Start time: 05:06:34 AM ) Total Marks: 1

Which of the following fields has most helped us understand differences in

fundamental values, attitudes, and behavior among people in different
countries?

Select correct option:

Anthropology

Psychology

Political science

Operations research

Question # 9 of 15 ( Start time: 05:07:10 AM ) Total Marks: 1

Ali migrated from Pakistan to a foreign country. He is disorientated by the

country’s customs and has difficulty in adapting it. He also feels homesickness.
What is Ali experiencing?

Select correct option:

Culture shock
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Foreign culture

Alien culture

Adventure

Question # 10 of 15 ( Start time: 05:07:26 AM ) Total Marks: 1

Which one of the following is consistent with a simple structure?

Select correct option:

High centralization

High employee discretion

Standardization

Bureaucracy

Question # 11 of 15 ( Start time: 05:07:53 AM ) Total Marks: 1

Which of the following is the short term physical symptom of stress?

Select correct option:

Asthma

Headaches

Depression

Dry Mouth

Question # 12 of 15 ( Start time: 05:09:19 AM ) Total Marks: 1

ALL of the following are perception shortcuts EXCEPT:

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Select correct option:

Projection

Stereotyping

Consensus

Halo effect

Question # 13 of 15 ( Start time: 05:10:29 AM ) Total Marks: 1

The organizational design of ZIA enterprise is characterized by a low degree of

departmentalization, wide spans of control, authority centralized in a single
person, and little formalization. What is the organizational design of ZIA
enterprise?

Select correct option:

Bureaucracy

Matrix organization

Simple structure

Team structure

Question # 14 of 15 ( Start time: 05:10:36 AM ) Total Marks: 1

Increasingly, we can expect that women will be hired into _____ positions.

Select correct option:

Unskilled

Traditionally female
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Socially-oriented

Professional

Question # 15 of 15 ( Start time: 05:10:44 AM ) Total Marks: 1

Analyzing relationships, determining causes and effects, and basing conclusions

on scientific evidence all constitute aspects of _____________study.

Select correct option:

Organizational

Intuitive

Theoretical

Systematic

Question # 1 of 15 ( Start time: 05:21:30 AM ) Total Marks: 1

Which of the following is the strength of the matrix structure?

Select correct option:

Economies of scale

Social empowerment

Ability to facilitate coordination

Adherence to chain of command

Question # 2 of 15 ( Start time: 05:21:37 AM ) Total Marks: 1

which of the following is NOT the ingredient common to Management By

Objective(MBO) programs:
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Select correct option:

Goal Specificity

Vision

Participative Decision-Making,

Performance Feedback

Question # 3 of 15 ( Start time: 05:21:45 AM ) Total Marks: 1

The application of negative consequences or the withdrawal of positive

consequences to reduce the likelihood of repeation of that same behavior is
known as:

Select correct option:

Punishment

Negative Reinforcement

Positive Reinforcement

Rewards

Question # 4 of 15 ( Start time: 05:23:11 AM ) Total Marks: 1

Achievements, Honesty, Fairness and Concern for other are related with
___________ Values

Select correct option:

Personal

Work
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Instrumental

Terminal

Question # 5 of 15 ( Start time: 05:24:06 AM ) Total Marks: 1

Ahmed is responsible to transmit information to outsiders on organization’s plans,

policies, actions and results. Which managerial role is he playing in organization?

Select correct option:

Disseminator

Spokesperson

Representative

Figurehead

Question # 6 of 15 ( Start time: 05:24:22 AM ) Total Marks: 1

Conflict a mother feels between being a friend to their children and also being a
disciplinarian explains which of the following type of conflict?

Select correct option:

Intergroup Conflict

Interpersonal Conflict

Interrole Conflict

Intrarole Conflict

Question # 7 of 15 ( Start time: 05:24:46 AM ) Total Marks: 1

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In which of the following career stage; an individual gets his first job, gets
accepted by his peers, learns in this job, and also gains the first tangible
evidence of success or failure?

Select correct option:

Growth stage

Exploration stage

Establishment stage

Maintenance stage

Question # 8 of 15 ( Start time: 05:25:05 AM ) Total Marks: 1

Which of the following point determine stable environment?

Select correct option:

High rate of change

Organic structure

Predictable change

Ambiguous change

Question # 9 of 15 ( Start time: 05:25:51 AM ) Total Marks: 1

Which of the following is not a biographical characteristic?

Select correct option:

Region

Age
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Sex

Race

Question # 10 of 15 ( Start time: 05:25:58 AM ) Total Marks: 1

The conflict-handling intention of avoiding is ________________

Select correct option:

Assertive and uncooperative

Assertive and cooperative

Unassertive and uncooperative

Unassertive and cooperative

Question # 11 of 15 ( Start time: 05:26:06 AM ) Total Marks: 1

Asad and Saad are working in a company. There occurs a conflict between the
two due to different views on some decisions. Both are indulging in what type of
conflict?

Select correct option:

Interpersonal Conflict

Interorganizational Conflict

Intergroup Conflict

Person-role Conflict

Question # 13 of 15 ( Start time: 05:27:01 AM ) Total Marks: 1

Which of the following is an accurate definition of recruitment?

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Select correct option:

The process of short listing employees from a pool of applicants

The process by which companies fill the need to find new employees

It is a document that explain duties and responsibilities of employees

It is a technique for reducing the labor supply with in an organization

Question # 14 of 15 ( Start time: 05:27:58 AM ) Total Marks: 1

The process of forming impression( through combining, integrating and

interpreting information) of someone on the basis of previous attitude of ours,
stimulus and current mood is called__________________.

Select correct option:

Selective Perception

Mood

Behavior

Social Perception

Question # 15 of 15 ( Start time: 05:28:06 AM ) Total Marks: 1

Mohsin has already presented two excellent reports. The report he has just
presented is clearly not as good as the first two reports, yet he is given the same
high grade as before. What shortcut has been used in this case?

Select correct option:

The contrast effect

The halo effect

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Stereotyping

Projection

Question # 1 of 15 ( Start time: 05:34:18 AM ) Total Marks: 1

Mr. Hussain is a salesperson. He remembers the names of his customers easily

because he is able to retain and recall past experience. He is able in which of
the following dimensions of intellectual ability?

Select correct option:

Memory

Number Aptitude

Deductive Reasoning

Perceptual speed

Question # 2 of 15 ( Start time: 05:34:36 AM ) Total Marks: 1

What is the last step in the Rational Decision-Making Model?

Select correct option:

Developing alternatives

Collecting relevant data

Weighing the decision criteria

Computing the optimal decision

Question # 3 of 15 ( Start time: 05:34:55 AM ) Total Marks: 1

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Organizing workshops and meetings to explain the changing nature of work is an

example of which of the following tactics to overcome resistance?

Select correct option:

Manipulation and cooptation

Education and communication

Participation

Negotiation

Question # 4 of 15 ( Start time: 05:35:55 AM ) Total Marks: 1

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:

Select correct option:

Anemia

Thalassemia

Alexithymia

Myopia

Question # 5 of 15 ( Start time: 05:36:03 AM ) Total Marks: 1

Desirable end-states of existance; the goals that a person would like to achieve
during his or her lifetime are called____________ Values

Select correct option:

Work
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Instrumental

Terminal

Organizational

Question # 6 of 15 ( Start time: 05:36:10 AM ) Total Marks: 1

Which of the following can be defined as a loss in performance due to low

leader expectations?

Select correct option:

Golem effect

Galatea effect

Halo effect

Marshal effect

Question # 7 of 15 ( Start time: 05:36:27 AM ) Total Marks: 1

Which of the following is NOT consistent with rational decision-making?

Select correct option:

Consistency

Value-maximizing

Restraints

Ranking of criteria

Question # 8 of 15 ( Start time: 05:37:26 AM ) Total Marks: 1

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Asad, 22 years, recently graduated in Business administration is searching various

occupational alternatives that best match to his education and interest. In which
of the following career stage you find him?

Select correct option:

Growth stage

Exploration stage

Establishment stage

Maintenance stage

Question # 9 of 15 ( Start time: 05:38:30 AM ) Total Marks: 1

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

Select correct option:

Extroversion

Introversion

Emotional stability

Agreeableness

Question # 10 of 15 ( Start time: 05:38:43 AM ) Total Marks: 1

Leaders achieve goals, and power is:

Select correct option:

A goal in and of itself

Usually used by poor leaders

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A means of achieving goals

A strong influence on leaders’ goals

Question # 11 of 15 ( Start time: 05:39:51 AM ) Total Marks: 1

In which of the following career stage; an individual gets his first job, gets
accepted by his peers, learns in this job, and also gains the first tangible
evidence of success or failure?

Select correct option:

Growth stage

Exploration stage

Establishment stage

Maintenance stage

Question # 12 of 15 ( Start time: 05:40:16 AM ) Total Marks: 1

Which of the following structure violates the unity of command concept?

Select correct option:

Simple

Virtual

Matrix

Team

Question # 13 of 15 ( Start time: 05:41:30 AM ) Total Marks: 1

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Which of the following term is defined as “the right inherent in a managerial

position to give orders and expect orders to be obeyed”?

Select correct option:

Chain of command

Authority

Unity of command

Leadership

Question # 14 of 15 ( Start time: 05:42:04 AM ) Total Marks: 1

When we rank an individual’s values in order of their __________, we obtain the

person’s value system.

Select correct option:

Intensity

Content

Context

Social needs

Question # 15 of 15 ( Start time: 05:42:27 AM ) Total Marks: 1

All of the following are characteristics of the organic model except:

Select correct option:

Cross-functional teams

Narrow spans of control

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Cross-hierarchical teams

Employee discretion

Question # 1 of 15 ( Start time: 05:49:19 AM ) Total Marks: 1

Which of the following is NOT a weakness of the simple structure?

Select correct option:

It is prone to information overload

There is little unity of command

It can lead to slower decision making

It is often insufficient in larger organizations

Question # 2 of 15 ( Start time: 05:50:36 AM ) Total Marks: 1

What is the major problem with the Meyers-Briggs Type Indicator as a measure of
personality?

Select correct option:

It is very difficult to administer

It is very difficult to accurately interpret

It tends to overemphasize intuitive personality traits

It categorized individual’s as either one type or another

Question # 3 of 15 ( Start time: 05:51:23 AM ) Total Marks: 1

Which of the following is a drawback of a narrow span of control?

Select correct option:

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It reduces effectiveness

It encourages overly tight supervision

It is more efficient way of empowering employees

It increases participatory decision-making

Question # 4 of 15 ( Start time: 05:51:44 AM ) Total Marks: 1

In the modern work world, where higher-level trust has been largely destroyed
because of broken promises, it is likely to be replaced with which of the following
type of trust?

Select correct option:

Reliance-based

Dependence-based

Knowledge-based

Identity-based

Question # 5 of 15 ( Start time: 05:52:26 AM ) Total Marks: 1

Which of the following term refers to how an organization transfers its inputs into
outputs?

Select correct option:

Production

Technology

Operations
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Process

Question # 6 of 15 ( Start time: 05:52:34 AM ) Total Marks: 1

A management function of a manager in which he/she maintains a network of

outside contacts who provides favors and information is:

Select correct option:

Monitor

Leader

Liaison

Entrepreneur

Question # 7 of 15 ( Start time: 05:53:54 AM ) Total Marks: 1

According to Robert Katz, when managers have the mental ability to analyze
and diagnose complex situations, they possess _____________ skills.

Select correct option:

Technical

Leadership

Problem-solving

Conceptual

Question # 8 of 15 ( Start time: 05:54:15 AM ) Total Marks: 1

Which of the following is NOT one of the six universal emotions, as agreed upon
by most contemporary researchers?
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Select correct option:

Anger

Fear

Hate

Sadness

Question # 9 of 15 ( Start time: 05:54:39 AM ) Total Marks: 1

The degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth is known as __________:

Select correct option:

Job Satisfaction

Job Enrichment

Job Specification

Job Involvement

Question # 10 of 15 ( Start time: 05:55:08 AM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude.

Select correct option:

Cognitive

Affective

Reflective
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Behavioral

Question # 11 of 15 ( Start time: 05:55:20 AM ) Total Marks: 1

Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?

Select correct option:

Social Interaction

Commitment

Charisma

Leadership Skills

Question # 12 of 15 ( Start time: 05:55:49 AM ) Total Marks: 1

What is the main strength of job rotation?

Select correct option:

It decreases workload

It increases motivation

It increases productivity

It decreases training costs

Question # 13 of 15 ( Start time: 05:57:17 AM ) Total Marks: 1

Which of the following is not a core topic of organizational behavior?

Select correct option:

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Motivation

Attitude development

Conflict

Resource allocation

Question # 14 of 15 ( Start time: 05:57:36 AM ) Total Marks: 1

The matrix structure combines which two forms of departmentalization?

Select correct option:

Process and functional

Functional and product

Product and process

Customer and product

Question # 15 of 15 ( Start time: 05:57:53 AM ) Total Marks: 1

Which of the following is LEAST likely to create dependency?

Select correct option:

Importance

Non substitutability

Power legitimacy

Supply and demand

Question # 1 of 15 ( Start time: 06:06:02 AM ) Total Marks: 1

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Leaders achieve goals, and power is:

Select correct option:

A goal in and of itself

Usually used by poor leaders

A means of achieving goals

A strong influence on leaders’ goals

Question # 2 of 15 ( Start time: 06:06:11 AM ) Total Marks: 1

Asad, 22 years, recently graduated in Business administration is searching various

occupational alternatives that best match to his education and interest. In which
of the following career stage you find him?

Select correct option:

Growth stage

Exploration stage

Establishment stage

Maintenance stage

Question # 3 of 15 ( Start time: 06:06:18 AM ) Total Marks: 1

Which of the following is an important moderator of the satisfaction-turnover

relationship?

Select correct option:

Organization’s culture
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Management style

Employee’s level of performance

Employee’s values and attitudes

Question # 4 of 15 ( Start time: 06:06:38 AM ) Total Marks: 1

Soccer Ball Company is undergoing a change process. The management

decides to hire internal change agent to coordinate this process. What can be
the potential benefit which management can gain from this step?

Select correct option:

More diverse working experience

Better knowledge of the organization

Act freely, not tied to office politics

To some extent avoid responsibility

Question # 5 of 15 ( Start time: 06:08:02 AM ) Total Marks: 1

What term is used for the extent to which an individual displays different
behaviors in different situations?

Select correct option:

Continuity

Integrity

Stability

Distinctiveness
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Question # 6 of 15 ( Start time: 06:08:33 AM ) Total Marks: 1

A permanent change which occurs in the behavior due to experience is known

as

Select correct option:

Ability

Learning

Motivation

Knowledge

Question # 7 of 15 ( Start time: 06:08:41 AM ) Total Marks: 1

An individual most likely to engage in political behavior would have all of the
following except a/an :

Select correct option:

High need for power

High ability to self monitor

High charisma rating

Internal locus of control

Question # 8 of 15 ( Start time: 06:08:59 AM ) Total Marks: 1

Which of the following is the most likely explanation for the higher absentee rate
of women in the workplace?

Select correct option:

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Women tend to have more illnesses that keep them from work than do men

Traditionally, women have had the responsibility of caring for home and family

Women tend to be less satisfied with their jobs than men

Women generally have jobs for which a temporary replacement can be hired

Question # 9 of 15 ( Start time: 06:09:15 AM ) Total Marks: 1

If you wish to emphasize the importance of making decisions consistent with

fundamental liberties and privileges, the focus of your teaching will also be on
which of the following?

Select correct option:

Utilitarianism

Justice

Rights

Privilege

Question # 10 of 15 ( Start time: 06:09:43 AM ) Total Marks: 1

The CEO of a retail store is developing its business plan. The store will have 200
employees and will serve customers both locally and internationally via a
storefront and an Internet catalogue. Which of the following organizational
designs is LEAST likely to benefit the goals of this retail store?

Select correct option:

Matrix

Virtual

Bureaucracy
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Simple

Question # 11 of 15 ( Start time: 06:10:35 AM ) Total Marks: 1

What is the term used for the situation where employees are allowed to pick and
choose from among a menu of benefit options?

Select correct option:

Flexible pay

Benefit menu options

Flexible benefits

Benefit participation

Question # 12 of 15 ( Start time: 06:10:42 AM ) Total Marks: 1

Which of the following values would be most likely to be considered a terminal

value by Rockeach?

Select correct option:

Ambition

Self-control

Broad-mindedness

Sense of accomplishment

Question # 13 of 15 ( Start time: 06:10:49 AM ) Total Marks: 1

One of the shortcuts used to judge others involves evaluating a person based on
how he/she compares to other individuals on the same characteristic. What is
this shortcut called?
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Select correct option:

Selective perception

The contrast effect

The halo effect

Stereotyping

Question # 14 of 15 ( Start time: 06:11:13 AM ) Total Marks: 1

Which type of conflict will you experience among the multiple roles in your life,
like role of a father and a manager?

Select correct option:

Intergroup Conflict

Interpersonal Conflict

Interrole Conflict

Intrarole Conflict

Question # 15 of 15 ( Start time: 06:12:18 AM ) Total Marks: 1

When all communication is channeled through one person, which of the

following communication network exists?

Select correct option:

Direct

Chain

Lateral
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Wheel

Question # 11 of 15 ( Start time: 05:55:36 PM ) Total Marks: 1

The two general approaches to bargaining are known as:

Select correct option:

Emotional and rational

Affective and reflective

Distributive and integrative

Formal and informal

Question # 12 of 15 ( Start time: 05:55:46 PM ) Total Marks: 1

Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?

Select correct option:

Social Interaction

Commitment

Charisma

Leadership Skills

Question # 13 of 15 ( Start time: 05:56:15 PM ) Total Marks: 1

A company oriented around cost minimization is best served by which type of

structure?

Select correct option:

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Virtual

Combination

Mechanistic

Organic

Question # 14 of 15 ( Start time: 05:56:49 PM ) Total Marks: 1

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:

Select correct option:

Anemia

Thalassemia

Alexithymia

Myopia

Question # 15 of 15 ( Start time: 05:56:56 PM ) Total Marks: 1

According to the goal-setting theory of motivation, highest performance is

reached when goals are set to which level?

Select correct option:

Impossible but inspirational

Difficult but attainable

Only marginally challenging

Easy and attainable

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Question # 1 of 15 ( Start time: 06:01:50 PM ) Total Marks: 1

Which one of the following problems is most likely to occur in a matrix structure?

Select correct option:

Loss of economies of scale

Decreased employee motivation

Employees receiving conflicting directives

Decreased response to environmental change

Question # 2 of 15 ( Start time: 06:02:19 PM ) Total Marks: 1

Which of the following is not a biographical characteristic?

Select correct option:

Region

Age

Sex

Race

Question # 3 of 15 ( Start time: 06:02:26 PM ) Total Marks: 1

According to Robert Katz, when managers have the mental ability to analyze
and diagnose complex situations, they possess _____________ skills.

Select correct option:

Technical
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Leadership

Problem-solving

Conceptual

Question # 4 of 15 ( Start time: 06:02:35 PM ) Total Marks: 1

Which of the following countries ranks highest in long-term orientation?

Select correct option:

Afghanistan

Bangladesh

Russia

China

Question # 5 of 15 ( Start time: 06:02:50 PM ) Total Marks: 1

What does consensus refer to in attribution theory?

Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation

All people behave precisely the same way in certain situations

Question # 6 of 15 ( Start time: 06:02:58 PM ) Total Marks: 1

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In Ravi trading company, there is low formalization, a comprehensive information

network, and high participation in decision making. What is its organizational
structure?

Select correct option:

Simple

Mechanistic

Organic

Matrix

Question # 7 of 15 ( Start time: 06:03:06 PM ) Total Marks: 1

Which of the following is NOT one of the stages of Group Development:

Select correct option:

Storming

Forming

Meeting

Performing

Question # 8 of 15 ( Start time: 06:04:03 PM ) Total Marks: 1

While managing political behaviors in organization, the manager requires

discouraging:

Select correct option:

Negotiation
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Relationships

Self interest

Dialogue

Question # 9 of 15 ( Start time: 06:04:27 PM ) Total Marks: 1

The application of negative consequences or the withdrawal of positive

consequences to reduce the likelihood of repeation of that same behavior is
known as:

Select correct option:

Punishment

Negative Reinforcement

Positive Reinforcement

Rewards

Question # 10 of 15 ( Start time: 06:04:35 PM ) Total Marks: 1

Several key dimensions to any organization’s environment have been found.

Which of the following is one of these key dimensions?

Select correct option:

Productivity

Complexity

Interdependence

Collaboration
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Question # 11 of 15 ( Start time: 06:04:46 PM ) Total Marks: 1

Which of the following is NOT consistent with rational decision-making?

Select correct option:

Consistency

Value-maximizing

Restraints

Ranking of criteria

Question # 12 of 15 ( Start time: 06:05:04 PM ) Total Marks: 1

In order to cope with the employees’ resistance against the change in

organizational structure the management have threatened to eliminate
positions and even to close down the company if employees don’t change their
attitudes. The method for overcoming resistance is:

Select correct option:

Education and communication

Participation

Negotiation

Manipulation

Question # 13 of 15 ( Start time: 06:06:19 PM ) Total Marks: 1

All of the following are Decision-making styles EXCEPT:

Select correct option:

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Analytical

Conceptual

Ethical

Behavioral

Question # 14 of 15 ( Start time: 06:06:36 PM ) Total Marks: 1

Which of the following statements is NOT true about the difference between
men and women when it comes to emotional reactions?

Select correct option:

Women show greater emotional expression

Men express emotions more intensely

Women express emotions more intensely

Men express anger more frequently

Question # 15 of 15 ( Start time: 06:06:42 PM ) Total Marks: 1

Values are important to organizational behavior because they:

Select correct option:

Are considered as an integral part of culture

Help to understand the attitudes and motivation

Form the supporting foundation for the study of ethics

Allow the study of alignment of organizational policies

Question # 1 of 15 ( Start time: 06:20:37 PM ) Total Marks: 1

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Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?

Select correct option:

Social Interaction

Commitment

Charisma

Leadership Skills

Question # 2 of 15 ( Start time: 06:20:46 PM ) Total Marks: 1

The application of negative consequences or the withdrawal of positive

consequences to reduce the likelihood of repeation of that same behavior is
known as:

Select correct option:

Punishment

Negative Reinforcement

Positive Reinforcement

Rewards

Question # 3 of 15 ( Start time: 06:20:54 PM ) Total Marks: 1

_____ is a measure of how organizations are becoming more heterogeneous in

terms of gender, race, and ethnicity.

Select correct option:

Workforce diversity
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Affirmative action

Organizational culture

Operational homogeneity

Question # 4 of 15 ( Start time: 06:21:14 PM ) Total Marks: 1

For task conflict to be productive, it should be:

Select correct option:

Kept high to low

Kept at low to high

Kept at moderate levels

Kept at low-to-moderate levels

Question # 5 of 15 ( Start time: 06:21:21 PM ) Total Marks: 1

Which of the following techniques most restricts discussion or interpersonal

communication during the decision-making process?

Select correct option:

Nominal group

Brainstorm

Electronic meeting

Groupthink

Question # 6 of 15 ( Start time: 06:21:36 PM ) Total Marks: 1

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Mr. Hussain is a salesperson. He remembers the names of his customers easily

because he is able to retain and recall past experience. He is able in which of
the following dimensions of intellectual ability?

Select correct option:

Memory

Number Aptitude

Deductive Reasoning

Perceptual speed

Question # 7 of 15 ( Start time: 06:21:43 PM ) Total Marks: 1

The tendency to be sociable,outspoken and friendly is known as

Select correct option:

Openness to Experience

Self Monitoring

Extroversion

Introversion

Question # 8 of 15 ( Start time: 06:22:13 PM ) Total Marks: 1

Which of the following is one of the most popular ways to group activities?

Select correct option:

Product

Function
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Geography

Process

Question # 9 of 15 ( Start time: 06:22:32 PM ) Total Marks: 1

Which of the following term is defined as “the right inherent in a managerial

position to give orders and expect orders to be obeyed”?

Select correct option:

Chain of command

Authority

Unity of command

Leadership

Question # 10 of 15 ( Start time: 06:22:41 PM ) Total Marks: 1

Which of the following OD technique is used to increase trust and openness

among team members?

Select correct option:

Team Building

Survey Feedback

Sensitivity Training

Process Consultation

Question # 11 of 15 ( Start time: 06:22:50 PM ) Total Marks: 1

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Achievements, Honesty, Fairness and Concern for other are related with
___________ Values

Select correct option:

Personal

Work

Instrumental

Terminal

Question # 12 of 15 ( Start time: 06:22:58 PM ) Total Marks: 1

Which of the following type of leader is likely to have the most profound effect
on his or her followers?

Select correct option:

Educational

Directive

Transformational

Transactional

Question # 13 of 15 ( Start time: 06:23:21 PM ) Total Marks: 1

Mr.Nasir usually achieves high goals and perform well in difficult tasks because
he believes in his abilities. It shows which of the following personality
characteristic of Mr. Nasir in organization?

Select correct option:

Self Efficacy
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Locus of Control

Self Monitoring

Self Esteem

Question # 14 of 15 ( Start time: 06:23:46 PM ) Total Marks: 1

Which of the following is the most likely explanation for the higher absentee rate
of women in the workplace?

Select correct option:

Women tend to have more illnesses that keep them from work than do men

Traditionally, women have had the responsibility of caring for home and family

Women tend to be less satisfied with their jobs than men

Women generally have jobs for which a temporary replacement can be hired

Question # 15 of 15 ( Start time: 06:23:53 PM ) Total Marks: 1

Mr. Ehsan, Manager ABC Company found that skills of workers and machinery
used by them as compared to the competitors in the market are obsolete within
a year, which type of challenge ABC Company is facing?

Select correct option:

Globalization and Culture

High Quality and Low Quality

Rapid Pace of Change

Multiple Stakeholders
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Question # 1 of 15 ( Start time: 06:36:17 PM ) Total Marks: 1

What is the last step in Rational decision making model?

Select correct option:

Identifying the decision criteria

Selecting the best alternative

Defining the problem

Evaluating the alternatives

Question # 2 of 15 ( Start time: 06:36:44 PM ) Total Marks: 1

Ineffective planning of workforce would be highlighted by:

Select correct option:

Recruitment and selection problems

The need to out source some of the production

A need to offer retraining to current employees

An opportunity to increase the use of mechanization

Question # 3 of 15 ( Start time: 06:37:24 PM ) Total Marks: 1

What are the three primary determinants of behavior that organizational

behavior focuses upon?

Select correct option:

Individuals, profit structure, and job satisfaction

Individuals, groups, and job satisfaction

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Groups, structure, and profit structure

Individuals, groups, and structure

Question # 4 of 15 ( Start time: 06:38:23 PM ) Total Marks: 1

All of the following are characteristics of the organic model except:

Select correct option:

Cross-functional teams

Narrow spans of control

Cross-hierarchical teams

Employee discretion

Question # 5 of 15 ( Start time: 06:38:41 PM ) Total Marks: 1

Activities that influence the distribution of advantages and disadvantages within

an organization are known as:

Select correct option:

Human resources

Political behaviors

Influential power moves

Interactive initiatives

Question # 6 of 15 ( Start time: 06:39:00 PM ) Total Marks: 1

Which of the following type of leader is likely to have the most profound effect
on his or her followers?
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Select correct option:

Educational

Directive

Transformational

Transactional

Question # 7 of 15 ( Start time: 06:39:07 PM ) Total Marks: 1

“Fahad is easy-going at home, but at work he becomes very tense and anxious.”
This statement attributes Fahad’s personality more to which of the following?

Select correct option:

Heredity

Environment

Situation

Locus of control

Question # 8 of 15 ( Start time: 06:39:40 PM ) Total Marks: 1

Suppose you are the plant manager of a manufacturing facility. Your

manufacturing process is fairly complex, requiring skills drawn from multiple
knowledge areas. Given this complexity, which approach would likely be most
effective for determining the cause of the quality problems?

Select correct option:

Forming a cross-functional team, because of the multiple knowledge areas

involved
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Forming a homogenous team, to assure an aggressive resolution to the problem

Forming a culturally diverse team, because of the need for team creativity

Forming self-managed team, because of the need for team autonomy

Question # 9 of 15 ( Start time: 06:39:50 PM ) Total Marks: 1

Which of the following option shows the quality of continuing steadily despite of
problems or difficulties?

Select correct option:

Persistence

Intensity

Direction

Meditation

Question # 10 of 15 ( Start time: 06:40:08 PM ) Total Marks: 1

Two people see the same thing at the same time yet interpret it differently.
Where do the factors that operate to shape their dissimilar perceptions reside?

Select correct option:

The perceivers

The target

The context

The situation

Question # 11 of 15 ( Start time: 06:40:24 PM ) Total Marks: 1

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Ali believes that he received an appropriate salary increase this year but he
does not believe that the company’s methods for determining salary increases
were fair. He believes that there is a problem with the firm’s _____ justice.

Select correct option:

Interpersonal

Distributive

Equity

Procedural

Question # 12 of 15 ( Start time: 06:40:49 PM ) Total Marks: 1

AGA Corporation is going to obtain the ownership or procession of another

company. This process will call:

Select correct option:

Downsizing

Rightsizing

Reengineering

Acquisition

Question # 13 of 15 ( Start time: 06:40:57 PM ) Total Marks: 1

If you support the idea that conflict should be eliminated, you are supporting
which of the following views of conflict?

Select correct option:

The traditional view

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The human relations view

The interactionist view

The positivistic view

Question # 14 of 15 ( Start time: 06:41:27 PM ) Total Marks: 1

What do we call it when we judge someone on the basis of our perception of

the group to which he/she belongs?

Select correct option:

Stereotyping

Categorizing

Halo effect

Prototyping

Question # 15 of 15 ( Start time: 06:41:35 PM ) Total Marks: 1

Ali migrated from Pakistan to a foreign country. He is disorientated by the

country’s customs and has difficulty in adapting it. He also feels homesickness.
What is Ali experiencing?

Select correct option:

Culture shock

Foreign culture

Alien culture

Adventure
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Question # 1 of 15 ( Start time: 06:45:54 PM ) Total Marks: 1

Organizational part having legitimacy and official recognition is called

Select correct option:

Non Governmental Organization

Formal Organization

International Organization

Informal Organization

Question # 2 of 15 ( Start time: 06:46:12 PM ) Total Marks: 1

Asifa telephones her mother to inform that she will come late from college
because of late practical. In this communication process, telephone is the:

Select correct option:

Receiver

Medium

Message

Decoder

Question # 3 of 15 ( Start time: 06:46:23 PM ) Total Marks: 1

If a job is highly formalized, it would NOT include which of the following?

Select correct option:

Explicit job description

High employee job discretion

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A large number of organizational rules

A consistent and uniform output

Question # 4 of 15 ( Start time: 06:47:27 PM ) Total Marks: 1

Self-managed teams are typically comprised of how many members?

Select correct option:

2-5

5-10

10-15

Over 100

Question # 5 of 15 ( Start time: 06:47:34 PM ) Total Marks: 1

Which of the following statements is true pertaining to the role of personality traits
in negotiations?

Select correct option:

Charming personalities quickly resolve the conflicts

Competent individuals make excellent negotiations

Extraverts are less effective negotiators than introverts

Individuals with an internal locus of control are better negotiators

Question # 6 of 15 ( Start time: 06:47:54 PM ) Total Marks: 1

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

Select correct option:

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Extroversion

Introversion

Emotional stability

Agreeableness

Question # 7 of 15 ( Start time: 06:48:01 PM ) Total Marks: 1

The sunshine company is reducing its size by selling off or closing down units and
product lines to increase profitability. What is company doing?

Select correct option:

Downsizing

Rightsizing

Reengineering

Acquisition

Question # 8 of 15 ( Start time: 06:48:13 PM ) Total Marks: 1

The categories of causes or sources of conflict include all of the following

EXCEPT:

Select correct option:

Communication

Structure

Group interaction

Personal variables
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Question # 9 of 15 ( Start time: 06:48:39 PM ) Total Marks: 1

Analyzing relationships, determining causes and effects, and basing conclusions

on scientific evidence all constitute aspects of _____________study.

Select correct option:

Organizational

Intuitive

Theoretical

Systematic

Question # 10 of 15 ( Start time: 06:48:46 PM ) Total Marks: 1

Asad is informing employees about the new disciplinary actions approved by the
higher management. This is an example of:

Select correct option:

Upward communication

Downward communication

Diagonal communication

Horizontal communication

Question # 11 of 15 ( Start time: 06:48:54 PM ) Total Marks: 1

The management of Chanab Corporation discovers that its market is clearly

divided between very different types of clients, with different support needs. To
respond to this market diversity, management will probably choose to which of
the following type of departmentalization?
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Select correct option:

Requirements

Support

Customer

Matrix

Question # 12 of 15 ( Start time: 06:50:06 PM ) Total Marks: 1

Which of the following terminal values was ranked as the most important by
executives?

Select correct option:

Freedom

Self-respect

Family security

Social security

Question # 13 of 15 ( Start time: 06:50:26 PM ) Total Marks: 1

According to attribution theory, which of the following is an example of

externally caused behavior?

Select correct option:

An employee is late because of a flat tire

An employee was promoted because of his abilities

An employee was fired because he slept on the job

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An employee was promoted because he was hard working

Question # 14 of 15 ( Start time: 06:50:49 PM ) Total Marks: 1

Alia has just presented her paper and has done a really good job. Why should
you not want to present your own paper directly after she does?

Select correct option:

To avoid the stereotyping effect

To avoid the halo effect

To avoid the contrast effect

To avoid the projection effect

Question # 15 of 15 ( Start time: 06:51:07 PM ) Total Marks: 1

Which of the following values would be most likely to be considered a terminal

value by Rockeach?

Select correct option:

Ambition

Self-control

Broad-mindedness

Sense of accomplishment

Question # 1 of 15 ( Start time: 06:54:38 PM ) Total Marks: 1

Which of the following is an important moderator of the satisfaction-turnover

relationship?
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Select correct option:

Organization’s culture

Management style

Employee’s level of performance

Employee’s values and attitudes

Question # 2 of 15 ( Start time: 06:54:44 PM ) Total Marks: 1

A reduction in the rank, status, or position of somebody or something is known as:

Select correct option:

Layoff

Attrition

Demotion

Firing

Question # 3 of 15 ( Start time: 06:56:04 PM ) Total Marks: 1

In the modern work world, where higher-level trust has been largely destroyed
because of broken promises, it is likely to be replaced with which of the following
type of trust?

Select correct option:

Reliance-based

Dependence-based

Knowledge-based
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Identity-based

Question # 4 of 15 ( Start time: 06:56:32 PM ) Total Marks: 1

Omega Electronics Company decides to establish southern, Midwestern,

western, and eastern zones of operation. Based on this expansion, the
organization is doing which of the following type of departmentalization?

Select correct option:

Customer

Geography

Regional

Matrix

Question # 5 of 15 ( Start time: 06:56:51 PM ) Total Marks: 1

Which of the following is a drawback of a narrow span of control?

Select correct option:

It reduces effectiveness

It encourages overly tight supervision

It is more efficient way of empowering employees

It increases participatory decision-making

Question # 6 of 15 ( Start time: 06:57:04 PM ) Total Marks: 1

Which of the following is NOT considered as a driving force of internal change?

Select correct option:

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Organizational crisis

Working environment

Declining effectiveness

Societal pressures

Question # 7 of 15 ( Start time: 06:57:50 PM ) Total Marks: 1

Which of the following network structure requires high emergence of leadership?

Select correct option:

Wheel

Chain

All-channel

Diverse

Question # 8 of 15 ( Start time: 06:58:07 PM ) Total Marks: 1

When diversity is not managed properly, there is a potential for _____________.

Select correct option:

Higher creativity

Communication benefits

Labor cost inequities

Higher turnover
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Question # 9 of 15 ( Start time: 06:58:15 PM ) Total Marks: 1

What term is used for the extent to which an individual displays different
behaviors in different situations?

Select correct option:

Continuity

Integrity

Stability

Distinctiveness

Question # 10 of 15 ( Start time: 06:58:34 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations

Whether an individual displays consistent behaviors in similar situations

Whether an individual displays different behaviors in similar situations

Question # 11 of 15 ( Start time: 06:58:52 PM ) Total Marks: 1

Which of the following is NOT a common organizational design?

Select correct option:

Simple structure

Bureaucracy
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Centralized structure

Matrix structure

Question # 12 of 15 ( Start time: 06:59:13 PM ) Total Marks: 1

Ineffective planning of workforce would be highlighted by:

Select correct option:

Recruitment and selection problems

The need to out source some of the production

A need to offer retraining to current employees

An opportunity to increase the use of mechanization

Question # 13 of 15 ( Start time: 06:59:21 PM ) Total Marks: 1

A new committee within your university has been established that brings
together specialists from all different departments to develop a new
interdisciplinary program. The structure probably best meets the definition of
which of the following?

Select correct option:

Matrix structure

Expert structure

Boundary less structure

Virtual structure

Question # 14 of 15 ( Start time: 07:00:49 PM ) Total Marks: 1

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Leaders achieve goals, and power is:

Select correct option:

A goal in and of itself

Usually used by poor leaders

A means of achieving goals

A strong influence on leaders’ goals

Question # 15 of 15 ( Start time: 07:00:59 PM ) Total Marks: 1

If an employee dislikes uncertainty and has developed a negative attitude

towards any new change then which of the following can be source of his/her
resistance?

Select correct option:

Habit

Economic

Structural inertia

Fear of the unknown

Question # 1 of 15 ( Start time: 04:44:56 PM ) Total Marks: 1

Which of the following is the most productive stage in group development?

Select correct option:

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Producing

Increasing

Maturity

Performing

Question # 2 of 15 ( Start time: 04:45:28 PM ) Total Marks: 1

The Fiedler model proposes:

Select correct option:

Changing the leader

Changing the situation

Matching leaders and situations

Changing the employees

Question # 3 of 15 ( Start time: 04:46:03 PM ) Total Marks: 1

Which of the following option shows the quality of continuing steadily despite of
problems or difficulties?

Select correct option:

Persistence

Intensity

Direction

Meditation

Question # 4 of 15 ( Start time: 04:46:25 PM ) Total Marks: 1

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Which of the following is the strength of the matrix structure?

Select correct option:

Economies of scale

Social empowerment

Ability to facilitate coordination

Adherence to chain of command

Question # 5 of 15 ( Start time: 04:47:27 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude?

Select correct option:

Cognitive

Affective

Behavioral

Reflective

Question # 6 of 15 ( Start time: 04:48:05 PM ) Total Marks: 1

A high score in which dimension of the Big Five model predicts good job
performance for all occupational groups?

Select correct option:

Agreeableness

Conscientiousness
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Emotional stability

Openness to experience

Question # 7 of 15 ( Start time: 04:48:30 PM ) Total Marks: 1

Your company’s director of human resources suggests that the problem with the
recruitment process is not the interviewers, but rather the fact that the
interviewers lack a clear understanding of the traits and skills required for each
position. Which type of team would be most likely to assemble to compile a list of
the required skills?

Select correct option:

Virtual team

Self-managed team

Task force

Problem-solving team

Question # 8 of 15 ( Start time: 04:48:56 PM ) Total Marks: 1

Celebrities are paid millions of dollars to endorse products in commercials

because the advertisers believe the celebrities have which of the following
power?

Select correct option:

Personal

Referent

Expert

Legitimate
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Question # 9 of 15 ( Start time: 04:49:33 PM ) Total Marks: 1

Trust and trustworthiness affect a leader’s access to:

Select correct option:

Dedication and achievement

Persuasion and control

Power and influence

Knowledge and cooperation

Question # 10 of 15 ( Start time: 04:50:04 PM ) Total Marks: 1

Which of the following is the most important criterion in determining whether

conflict is functional or dysfunctional?

Select correct option:

Overall morale

Turnover rates

Absenteeism levels

Performance

Question # 11 of 15 ( Start time: 04:50:32 PM ) Total Marks: 1

Organizational part having legitimacy and official recognition is called

Select correct option:

Non Governmental Organization

Formal Organization
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International Organization

Informal Organization

Question # 12 of 15 ( Start time: 04:50:56 PM ) Total Marks: 1

Groups based on support for a given sports team are examples of what sort of
group?

Select correct option:

Booster

Interest

Friendship

Sports

Question # 13 of 15 ( Start time: 04:51:42 PM ) Total Marks: 1

When diversity is not managed properly, there is a potential for _____________.

Select correct option:

Higher creativity

Communication benefits

Labor cost inequities

Higher turnover

Question # 14 of 15 ( Start time: 04:52:04 PM ) Total Marks: 1

Increasingly, we can expect that women will be hired into _____ positions.

Select correct option:

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Unskilled

Traditionally female

Socially-oriented

Professional

Question # 15 of 15 ( Start time: 04:52:45 PM ) Total Marks: 1

The basis by which jobs are grouped together is termed _____.

Select correct option:

Bureaucracy

Specialization

Centralization

Departmentalization

Question # 1 of 15 ( Start time: 05:00:33 PM ) Total Marks: 1

Which of the following values would be most likely to be considered a terminal

value by Rockeach?

Select correct option:

Ambition

Self-control

Broad-mindedness

Sense of accomplishment
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Question # 2 of 15 ( Start time: 05:01:04 PM ) Total Marks: 1

Reactive and protective behaviors designed to avoid action, blame, or change

are termed as:

Select correct option:

Political behaviors

Defensive behaviors

Protectionism

Impression management

Question # 3 of 15 ( Start time: 05:01:32 PM ) Total Marks: 1

The divisional head of P&B Corporation notices that some managers with wide
spans of control seem to perform more effectively than other managers with
similarly-sized spans of control. Which of the following statements is most likely
true regarding the high-performing managers?

Select correct option:

These managers are paid higher salaries than the low-performing managers

The employees within their departments have poor communication with each
other

These managers discourage employee autonomy, which produces uniform

results

The employees within their departments are highly skilled and knowledgeable

Question # 4 of 15 ( Start time: 05:01:56 PM ) Total Marks: 1

When your superior offers you a raise if you will perform additional work beyond
the requirements of your job, he/she is exercising which of the following power?
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Select correct option:

Legitimate

Coercive

Reward

Personal

Question # 5 of 15 ( Start time: 05:02:24 PM ) Total Marks: 1

Which path-goal leadership style leads to greater satisfaction when tasks are
ambiguous or stressful?

Select correct option:

Directive

Supportive

Participative

Reactive

Question # 6 of 15 ( Start time: 05:02:57 PM ) Total Marks: 1

Hadia is an office worker who processes health insurance forms. She has worked
at her present job for three years. Initially she was criticized by her supervisor for
careless work, but in the months after that improved considerably. Now she
consistently processes her forms without errors and above quota. However she
has found her supervisor has not responded to the extra effort she puts in, giving
her no praise and no financial reward. Hadia will most likely perceive that there is
a problem in which of the following relationships?

Select correct option:

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Rewards-personal goals

Performance-reward

Effort-performance

Rewards-effort

Question # 7 of 15 ( Start time: 05:03:25 PM ) Total Marks: 1

While managing political behaviors in organization, the manager requires

discouraging:

Select correct option:

Negotiation

Relationships

Self interest

Dialogue

Question # 8 of 15 ( Start time: 05:03:52 PM ) Total Marks: 1

Political behaviors usually ____________________.

Select correct option:

Are counterproductive to individual goals

Are seen only in large organizations

Are expected as part of each job requirement

Lie outside of an individual’s specified job requirements

Question # 11 of 15 ( Start time: 05:04:43 PM ) Total Marks: 1

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Positive Mood includes all the following feelings EXCEPT:

Select correct option:

Excitement

Enthusiasm

Hostility

Overjoy

Question # 12 of 15 ( Start time: 05:05:06 PM ) Total Marks: 1

Which one of the following words is the best synonym for “ability”, as the term is
used in organizational behavior?

Select correct option:

Motivation

Capacity

Experience

Wisdom

Question # 13 of 15 ( Start time: 05:05:21 PM ) Total Marks: 1

A national culture characteristic describing the extend to which a society feels

threatened by uncertain and ambiguous situation and tries to avoid them is
called__________________

Select correct option:

Short Term Orientation

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Long Term Orientation

Uncertainty Avoidance

Performance Orientation

Question # 14 of 15 ( Start time: 05:05:53 PM ) Total Marks: 1

What is the term used for the situation where employees are allowed to pick and
choose from among a menu of benefit options?

Select correct option:

Flexible pay

Benefit menu options

Flexible benefits

Benefit participation

Question # 15 of 15 ( Start time: 05:06:20 PM ) Total Marks: 1

The managers of a multinational company are located in Taiwan, India, Brazil,

and the United States. Which group decision-making technique seems most
reasonable for this organization?

Select correct option:

A postal service interaction

A brainstorming session

A nominal group

An electronic meeting
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Question # 1 of 15 ( Start time: 05:12:11 PM ) Total Marks: 1

Which of the following statements about the determinants of personality is true?

Select correct option:

Personality appears to be a result of external factors

Personality appears to be a result of mainly hereditary factors

Personality appears to be a result of mainly environmental factors

Personality appears to be a result of both hereditary and environmental factors

Question # 2 of 15 ( Start time: 05:12:33 PM ) Total Marks: 1

Sabohi has a job which pays an excellent salary. She has a good relationship
with her peers and her supervisors. She also likes the fact that the company
policy fits well with what she personally believes, and that she has received
considerable recognition for her achievements at the company. Which of these
factors is 'MOST likely' responsible for the fact that Sabohi loves her job?

Select correct option:

High compensation

Good nature of peer relationships

Good nature of supervisor relationships

Recognition for her achievements

Question # 3 of 15 ( Start time: 05:13:25 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude.

Select correct option:

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Cognitive

Affective

Reflective

Behavioral

Question # 4 of 15 ( Start time: 05:13:33 PM ) Total Marks: 1

Robert Katz identified three essential skills that managers need to have in order
to reach their goals. What are these skills?

Select correct option:

Technical, decisional and interpersonal

Technical, human, and conceptual

Interpersonal, informational and decisional

Conceptual, communication and networking

Question # 5 of 15 ( Start time: 05:13:53 PM ) Total Marks: 1

In the late 1940s, most manufacturing jobs in industrialized countries were being
done with high _____.

Select correct option:

Departmentalization

Decentralization

Work specialization

Generalized structure
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Question # 6 of 15 ( Start time: 05:14:12 PM ) Total Marks: 1

Mr.Fahad's one day salary was deducted because of his uninformed leave, as
he was already warned about this behavior. It is an example of which method of
shaping behaviors?

Select correct option:

Reinforcement

Positive Reinforcement

Punishment

Negative Reinforcement

Question # 7 of 15 ( Start time: 05:14:29 PM ) Total Marks: 1

Which of the following is the most important criterion in determining whether

conflict is functional or dysfunctional?

Select correct option:

Overall morale

Turnover rates

Absenteeism levels

Performance

Question # 8 of 15 ( Start time: 05:14:36 PM ) Total Marks: 1

A permanent change which occurs in the behavior due to experience is known

as

Select correct option:

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Ability

Learning

Motivation

Knowledge

Question # 9 of 15 ( Start time: 05:15:03 PM ) Total Marks: 1

What is generally considered to be the single "BEST" thing that managers can do
to improve performance?

Select correct option:

Set specific, challenging goals

Allocate tasks depending on personality

Give abundant opportunities for employee growth

Concentrate on intrinsic rewards

Question # 10 of 15 ( Start time: 05:15:30 PM ) Total Marks: 1

The more consistent a behavior, the more the observer is inclined to _____.

Select correct option:

Attribute it to interpretation

Attribute it to internal causes

Attribute it to consensus

Attribute it to external causes

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Question # 11 of 15 ( Start time: 05:15:48 PM ) Total Marks: 1

Which of the following statements is NOT true about the difference between
men and women when it comes to emotional reactions?

Select correct option:

Women show greater emotional expression

Men express emotions more intensely

Women express emotions more intensely

Men express anger more frequently

Question # 12 of 15 ( Start time: 05:15:55 PM ) Total Marks: 1

The primary organizational implication of cognitive dissonance theory helps to

predict which of the following statement?

Select correct option:

The likelihood of a given employee engaging in impression management

The extent to which the workforce will accept gender and racial types of bias

The willingness of the workforce to accept company rules and work practices

The inclination towards attitude and behavioral change of the workforce

Question # 13 of 15 ( Start time: 05:17:06 PM ) Total Marks: 1

Which of the following is an example of an attitude?

Select correct option:

Satisfaction of a person with a job well done

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The opinion that it is never acceptable to steal

Anger at being unfairly accused of a wrongdoing

The avoidance of a restaurant where one once received bad service

Question # 14 of 15 ( Start time: 05:17:29 PM ) Total Marks: 1

Which bargaining strategy is preferable for use in intra-organizational behavior?

Select correct option:

Positive negotiation

Distributive bargaining

Integrative bargaining

Equal bargaining

Question # 15 of 15 ( Start time: 05:17:50 PM ) Total Marks: 1

Which one of the following is NOT implied in the definition of power?

Select correct option:

Influence

Potential

Dependency

Actualization

Question # 13 of 15 ( Start time: 05:23:24 PM ) Total Marks: 1

Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?
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Select correct option:

Social Interaction

Commitment

Charisma

Leadership Skills

Question # 14 of 15 ( Start time: 05:23:55 PM ) Total Marks: 1

The conflict-handling intention of avoiding is ________________

Select correct option:

Assertive and uncooperative

Assertive and cooperative

Unassertive and uncooperative

Unassertive and cooperative

Question # 15 of 15 ( Start time: 05:24:31 PM ) Total Marks: 1

Research suggests that which of the following increases with increase in tenure?

Select correct option:

Absenteeism

Job Productivity

Turnover

Dissatisfaction
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Question # 1 of 15 ( Start time: 05:26:36 PM ) Total Marks: 1

Self-managed teams are typically comprised of how many members?

Select correct option:

2-5

5-10

10-15

Over 100

Question # 2 of 15 ( Start time: 05:26:43 PM ) Total Marks: 1

Mr.Muneeb is responsible for corrective actions when his organization faces

important and unexpected disturbance. What management role is he playing?

Select correct option:

Negotiator

Disturbance handler

Resource Allocator

Dissemenator

Question # 3 of 15 ( Start time: 05:27:04 PM ) Total Marks: 1

Which of the following statements best characterizes self-managed teams?

Select correct option:

Their team members often have low levels of job satisfaction

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Their team members prefer to work alone

Their productivity is generally low

They perform poorly during times of employee layoffs

Question # 4 of 15 ( Start time: 05:28:30 PM ) Total Marks: 1

Analyzing relationships, determining causes and effects, and basing conclusions

on scientific evidence all constitute aspects of _____________study.

Select correct option:

Organizational

Intuitive

Theoretical

Systematic

Question # 5 of 15 ( Start time: 05:28:55 PM ) Total Marks: 1

Which of the following is not one of the four primary management functions?

Select correct option:

Planning

Staffing

Organizing

Leading

Question # 6 of 15 ( Start time: 05:29:19 PM ) Total Marks: 1

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Hadia is an office worker who processes health insurance forms. She has worked
at her present job for three years. Initially she was criticized by her supervisor for
careless work, but in the months after that improved considerably. Now she
consistently processes her forms without errors and above quota. However she
has found her supervisor has not responded to the extra effort she puts in, giving
her no praise and no financial reward. Hadia will most likely perceive that there is
a problem in which of the following relationships?

Select correct option:

Rewards-personal goals

Performance-reward

Effort-performance

Rewards-effort

Question # 7 of 15 ( Start time: 05:29:27 PM ) Total Marks: 1

For task conflict to be productive, it should be:

Select correct option:

Kept high to low

Kept at low to high

Kept at moderate levels

Kept at low-to-moderate levels

Question # 8 of 15 ( Start time: 05:29:48 PM ) Total Marks: 1

Suppose you are the plant manager of a manufacturing facility. Your

manufacturing process is fairly complex, requiring skills drawn from multiple
knowledge areas. Given this complexity, which approach would likely be most
effective for determining the cause of the quality problems?
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Select correct option:

Forming a cross-functional team, because of the multiple knowledge areas

involved

Forming a homogenous team, to assure an aggressive resolution to the problem

Forming a culturally diverse team, because of the need for team creativity

Forming self-managed team, because of the need for team autonomy

Question # 9 of 15 ( Start time: 05:30:13 PM ) Total Marks: 1

Assigning someone the role of critic refers to which of the following term?

Select correct option:

Devil advocate

Focus group

Arbitrator

Mediator

Question # 10 of 15 ( Start time: 05:31:40 PM ) Total Marks: 1

Political behaviors usually ____________________.

Select correct option:

Are counterproductive to individual goals

Are seen only in large organizations

Are expected as part of each job requirement

Lie outside of an individual’s specified job requirements

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Question # 11 of 15 ( Start time: 05:31:48 PM ) Total Marks: 1

The sunshine company is reducing its size by selling off or closing down units and
product lines to increase profitability. What is company doing?

Select correct option:

Downsizing

Rightsizing

Reengineering

Acquisition

Question # 12 of 15 ( Start time: 05:33:12 PM ) Total Marks: 1

Which of the following statements about the determinants of personality is true?

Select correct option:

Personality appears to be a result of external factors

Personality appears to be a result of mainly hereditary factors

Personality appears to be a result of mainly environmental factors

Personality appears to be a result of both hereditary and environmental factors

Question # 13 of 15 ( Start time: 05:33:20 PM ) Total Marks: 1

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:

Select correct option:

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Anemia

Thalassemia

Alexithymia

Myopia

Question # 14 of 15 ( Start time: 05:33:40 PM ) Total Marks: 1

The best definition for centralization is a situation in which decision making is:

Select correct option:

Pushed down to lower level employees

Concentrated at a single point in the organization

Completed in each department and then sent to the higher-ups

Diffused among a large segment of employees

Question # 15 of 15 ( Start time: 05:34:14 PM ) Total Marks: 1

In the communication process, which of the following steps occurs first?

Select correct option:

Transmitting

Decoding

Encoding

Understanding

Question # 1 of 15 ( Start time: 05:44:53 PM ) Total Marks: 1

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Which of the following is not a biographical characteristic?

Select correct option:

Region

Age

Sex

Race

Question # 2 of 15 ( Start time: 05:45:04 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude?

Select correct option:

Cognitive

Affective

Behavioral

Reflective

Question # 3 of 15 ( Start time: 05:45:12 PM ) Total Marks: 1

Which of the following is a drawback of a narrow span of control?

Select correct option:

It reduces effectiveness

It encourages overly tight supervision

It is more efficient way of empowering employees

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It increases participatory decision-making

Question # 4 of 15 ( Start time: 05:46:33 PM ) Total Marks: 1

As a manager, one of Ali’s duties is to present awards to outstanding employees

within his department. Which Mintzberg managerial role is Ali performing, when
he does this?

Select correct option:

Leadership role

Monitor role

Figurehead role

Spokesperson role

Question # 5 of 15 ( Start time: 05:46:53 PM ) Total Marks: 1

Management functions of planning, organizing, leading and controlling were first

classified by:

Select correct option:

Henry Mintzeberg

Henri Fayol

Marry Parker

Stephen Covey

Question # 6 of 15 ( Start time: 05:47:12 PM ) Total Marks: 1

People with which type of personality trait commonly make poor decisions
because they make them too fast?
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Select correct option:

Type As

Type Bs

Self-monitors

Extroverts

Question # 7 of 15 ( Start time: 05:48:39 PM ) Total Marks: 1

Which of the following is a reason that the study of organizational behavior is

useful?

Select correct option:

Human behavior is not random

Human behavior is not consistent

Human behavior is rarely predictable

Human behavior is often not sensible

Question # 8 of 15 ( Start time: 05:48:56 PM ) Total Marks: 1

The most important aspect of power is probably that it:

Select correct option:

Involves control

Tends to corrupt people

Is counterproductive

Is a function of dependency?
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Question # 9 of 15 ( Start time: 05:49:16 PM ) Total Marks: 1

Which of the following fields has most helped us understand differences in

fundamental values, attitudes, and behavior among people in different
countries?

Select correct option:

Anthropology

Psychology

Political science

Operations research

Question # 10 of 15 ( Start time: 05:49:57 PM ) Total Marks: 1

A national culture characteristic describing the extend to which a society feels

threatened by uncertain and ambiguous situation and tries to avoid them is
called__________________

Select correct option:

Short Term Orientation

Long Term Orientation

Uncertainty Avoidance

Performance Orientation

Question # 11 of 15 ( Start time: 05:50:07 PM ) Total Marks: 1

Which of the following can be defined as a loss in performance due to low

leader expectations?
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Select correct option:

Golem effect

Galatea effect

Halo effect

Marshal effect

Question # 12 of 15 ( Start time: 05:50:27 PM ) Total Marks: 1

What do we call it when we judge someone on the basis of our perception of

the group to which he/she belongs?

Select correct option:

Stereotyping

Categorizing

Halo effect

Prototyping

Question # 13 of 15 ( Start time: 05:50:36 PM ) Total Marks: 1

In Ravi trading company, there is low formalization, a comprehensive information

network, and high participation in decision making. What is its organizational
structure?

Select correct option:

Simple

Mechanistic
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Organic

Matrix

Question # 14 of 15 ( Start time: 05:50:56 PM ) Total Marks: 1

The matrix structure combines which two forms of departmentalization?

Select correct option:

Process and functional

Functional and product

Product and process

Customer and product

Question # 15 of 15 ( Start time: 05:51:25 PM ) Total Marks: 1

Which of the following term can be used to describe the joining of PICIC
Commercial Bank with the NIB Bank Limited for increasing the resources, total
assets and distribution networks?

Select correct option:

Merger

Downsizing

Rightsizing

Reengineering

Question # 1 of 15 ( Start time: 06:10:59 PM ) Total Marks: 1

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Your physician has advised you to take a series of medications. You comply
because of his _________power.

Select correct option:

Referent

Formal

Expert

Personal

Question # 2 of 15 ( Start time: 06:11:20 PM ) Total Marks: 1

Which of the following statements is NOT true about the difference between
men and women when it comes to emotional reactions?

Select correct option:

Women show greater emotional expression

Men express emotions more intensely

Women express emotions more intensely

Men express anger more frequently

Question # 3 of 15 ( Start time: 06:11:38 PM ) Total Marks: 1

Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
describes these values?

Select correct option:

Terminal values
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Instrumental values

Theoretical values

Social values

Question # 4 of 15 ( Start time: 06:12:03 PM ) Total Marks: 1

What is the term used for a general impression about an individual based on a
single characteristic such as intelligence, sociability, or appearance?

Select correct option:

The contrast effect

Personal bias

The halo effect

Projection

Question # 5 of 15 ( Start time: 06:12:20 PM ) Total Marks: 1

Which bargaining strategy is preferable for use in intra-organizational behavior?

Select correct option:

Positive negotiation

Distributive bargaining

Integrative bargaining

Equal bargaining

Question # 6 of 15 ( Start time: 06:12:29 PM ) Total Marks: 1

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The degree, to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth is
__________.

Select correct option:

Job satisfaction

Job involvement

Job stability

Job enrichment

Question # 7 of 15 ( Start time: 06:12:49 PM ) Total Marks: 1

All of the following are Decision-making styles EXCEPT:

Select correct option:

Analytical

Conceptual

Ethical

Behavioral

Question # 8 of 15 ( Start time: 06:13:10 PM ) Total Marks: 1

You have been assigned the task of setting up a work team for a software
development project. The team must operate very quickly to meet stringent
deadlines and as the quality of the project depends highly on Team’s output, so
it must also work very accurately. Which of the following communication network
structures should you choose for this team?

Select correct option:

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Chain

Wheel

Grapevine

All-channel

Question # 9 of 15 ( Start time: 06:13:28 PM ) Total Marks: 1

Which of the following is NOT a common organizational design?

Select correct option:

Simple structure

Bureaucracy

Centralized structure

Matrix structure

Question # 10 of 15 ( Start time: 06:13:50 PM ) Total Marks: 1

Which of the following is the expected weakness of group decision making?

Select correct option:

Less complete knowledge

More time will be used to make the decision

Employees will be less accepting of the group decision

The decision will probably be a lower quality decision

Question # 11 of 15 ( Start time: 06:14:19 PM ) Total Marks: 1

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In East, people like to work in groups and teams to achieve goals. It can be
termed as which of the following cross cultural values:

Select correct option:

Collectivism

Individualism

Power Distance

Quantity of Life

Question # 12 of 15 ( Start time: 06:14:38 PM ) Total Marks: 1

Which of the following is consistent with efforts to reduce costs, speed up

decision making, increase flexibility, and empower employees.

Select correct option:

Wider span of control

Narrow span of control

Matrix structures

Simple structures

Question # 13 of 15 ( Start time: 06:16:03 PM ) Total Marks: 1

Dissatisfied customers have _____________ effect on employee's job satisfaction.

Select correct option:

Negative

Positive
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Neutral

No

Question # 14 of 15 ( Start time: 06:16:22 PM ) Total Marks: 1

Psychology’s major contributions to the field of organizational behavior have

been primarily at what level of analysis?

Select correct option:

The level of the group

The level of the individual

The level of the organization

The level of the culture

Question # 15 of 15 ( Start time: 06:16:48 PM ) Total Marks: 1

Which of the following theories was proposed by Douglas McGregor?

Select correct option:

Hierarchy of needs theory

Theories X and Y

Two-factor theory

Expectancy theory

Question # 1 of 15 ( Start time: 06:20:28 PM ) Total Marks: 1

Which of the following is a conflict stimulation technique?

Select correct option:

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Expansion of resources

Compromise

Bringing in outsiders

Problem solving

Question # 2 of 15 ( Start time: 06:20:47 PM ) Total Marks: 1

In the communication process, which of the following steps occurs first?

Select correct option:

Transmitting

Decoding

Encoding

Understanding

Question # 3 of 15 ( Start time: 06:20:55 PM ) Total Marks: 1

Which of the following departmentalization can be considered necessary in an

organization where the company’s products fall into several categories with very
different production methods for each category?

Select correct option:

Customer

Production

Process

Matrix
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Question # 4 of 15 ( Start time: 06:22:13 PM ) Total Marks: 1

What is the last step in the Rational Decision-Making Model?

Select correct option:

Developing alternatives

Collecting relevant data

Weighing the decision criteria

Computing the optimal decision

Question # 5 of 15 ( Start time: 06:22:31 PM ) Total Marks: 1

Which of the following types of teams would most likely empower its team
members to make work-related decisions?

Select correct option:

Technical

Self-managed

Problem-solving

Management

Question # 6 of 15 ( Start time: 06:23:01 PM ) Total Marks: 1

Assigning someone the role of critic refers to which of the following term?

Select correct option:

Devil advocate
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Focus group

Arbitrator

Mediator

Question # 7 of 15 ( Start time: 06:23:23 PM ) Total Marks: 1

If you have a narrow span of control, you have a(n) _____ organization structure.

Select correct option:

Efficient

Short

Tall

Matrix

Question # 8 of 15 ( Start time: 06:24:01 PM ) Total Marks: 1

Which of the following would not be considered an organization?

Select correct option:

Hospital

Charity centers

Red cross

Dairy farmers in Punjab

Question # 9 of 15 ( Start time: 06:24:38 PM ) Total Marks: 1

Which of the following is NOT a factor influencing perception:

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Select correct option:

Perceiver

Situation

Stimuli

Target

Question # 10 of 15 ( Start time: 06:25:59 PM ) Total Marks: 1

Ahmed believes that men perform better in oral presentations than women.
What shortcut has been used in this case?

Select correct option:

The halo effect

The contrast effect

Projection

Stereotyping

Question # 11 of 15 ( Start time: 06:26:20 PM ) Total Marks: 1

A CDGL work-crew cleans up parks and other public spaces. In this crew the
dirtiest jobs are generally given to the newest members, while the more senior
members of the crew tend to do little except draw their pay. What is the class of
norms that encompasses arrangements like this?

Select correct option:

Performance

Appearance
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Allocation of resources

Financial rewards

Question # 12 of 15 ( Start time: 06:27:49 PM ) Total Marks: 1

The unbroken line of authority that extends from the top of the organization to
the lowest level and clarifies who reports to whom is termed as:

Select correct option:

Chain of command

Span of control

Unity of command

Web of authority

Question # 13 of 15 ( Start time: 06:28:50 PM ) Total Marks: 1

Which of the following is not a core topic of organizational behavior?

Select correct option:

Motivation

Attitude development

Conflict

Resource allocation

Question # 14 of 15 ( Start time: 06:29:15 PM ) Total Marks: 1

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:
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Select correct option:

Anemia

Thalassemia

Alexithymia

Myopia

Question # 15 of 15 ( Start time: 06:29:24 PM ) Total Marks: 1

When your superior offers you a raise if you will perform additional work beyond
the requirements of your job, he/she is exercising which of the following power?

Select correct option:

Legitimate

Coercive

Reward

Personal

Question # 1 of 15 ( Start time: 06:33:17 PM ) Total Marks: 1

When diversity is not managed properly, there is a potential for _____________.

Select correct option:

Higher creativity

Communication benefits

Labor cost inequities

Higher turnover
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Question # 2 of 15 ( Start time: 06:33:37 PM ) Total Marks: 1

The employee writes a complaint letter to his manager. Putting his thoughts onto
paper is an example of:

Select correct option:

Encoding

Messaging

Channeling

Cryptography

Question # 3 of 15 ( Start time: 06:34:07 PM ) Total Marks: 1

Adil wants to get credit from the bank but bank can not approve credit to him
because of past slow pay record. The bank manager and Adil meet and agree
on a win-win solution that meets the need of both parties by involving a
guarantee that will ensure payment if not made with in prescribed period. This is
an example of

Select correct option:

Compromising intention

Accommodating intention

Distributive negotiation

Integrative negotiation

Question # 4 of 15 ( Start time: 06:34:27 PM ) Total Marks: 1

Which of the following terminal values was ranked as the most important by
executives?
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Select correct option:

Freedom

Self-respect

Family security

Social security

Question # 5 of 15 ( Start time: 06:34:44 PM ) Total Marks: 1

In East, people like to work in groups and teams to achieve goals. It can be
termed as which of the following cross cultural values:

Select correct option:

Collectivism

Individualism

Power Distance

Quantity of Life

Question # 6 of 15 ( Start time: 06:34:52 PM ) Total Marks: 1

Which of the following leadership model integrates the expectancy theory of

motivation with the Ohio State leadership research?

Select correct option:

Path-goal

Contingency

Leader-participation
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Leader-member exchange

Question # 7 of 15 ( Start time: 06:35:08 PM ) Total Marks: 1

Which one of the following problems is most likely to occur in a matrix structure?

Select correct option:

Loss of economies of scale

Decreased employee motivation

Employees receiving conflicting directives

Decreased response to environmental change

Question # 8 of 15 ( Start time: 06:35:34 PM ) Total Marks: 1

Mohsin has already presented two excellent reports. The report he has just
presented is clearly not as good as the first two reports, yet he is given the same
high grade as before. What shortcut has been used in this case?

Select correct option:

The contrast effect

The halo effect

Stereotyping

Projection

Question # 9 of 15 ( Start time: 06:35:52 PM ) Total Marks: 1

Asad is informing employees about the new disciplinary actions approved by the
higher management. This is an example of:
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Select correct option:

Upward communication

Downward communication

Diagonal communication

Horizontal communication

Question # 10 of 15 ( Start time: 06:36:10 PM ) Total Marks: 1

Which of the following is NOT a key component of emotional intelligence?

Select correct option:

Self-awareness

Self-management

Commitment

Empathy

Question # 11 of 15 ( Start time: 06:36:37 PM ) Total Marks: 1

Which of the following statements is NOT true about the difference between
men and women when it comes to emotional reactions?

Select correct option:

Women show greater emotional expression

Men express emotions more intensely

Women express emotions more intensely

Men express anger more frequently

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Question # 12 of 15 ( Start time: 06:36:44 PM ) Total Marks: 1

The highest level of trust is exhibited in which of the following type of trust?

Select correct option:

Reward-based

Deterrence-based

Knowledge-based

Identification-based

Question # 13 of 15 ( Start time: 06:37:18 PM ) Total Marks: 1

The Fiedler model proposes:

Select correct option:

Changing the leader

Changing the situation

Matching leaders and situations

Changing the employees

Question # 14 of 15 ( Start time: 06:37:28 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude.

Select correct option:

Cognitive
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Affective

Reflective

Behavioral

Question # 15 of 15 ( Start time: 06:37:36 PM ) Total Marks: 1

In Ravi trading company, there is low formalization, a comprehensive information

network, and high participation in decision making. What is its organizational
structure?

Select correct option:

Simple

Mechanistic

Organic

Matrix

Question # 1 of 15 ( Start time: 06:39:18 PM ) Total Marks: 1

The OB topic of motivation has been most influenced by which behavioral

science discipline?

Select correct option:

Psychology

Sociology

Political science

Corporate strategy
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Question # 2 of 15 ( Start time: 06:40:25 PM ) Total Marks: 1

Who proposed that intentions to work toward a goal are a major source of work
motivation?

Select correct option:

Abraham Maslow

Jake Herzberg

Stephen McClelland

Edwin Locke

Question # 3 of 15 ( Start time: 06:40:57 PM ) Total Marks: 1

The managers of a multinational company are located in Taiwan, India, Brazil,

and the United States. Which group decision-making technique seems most
reasonable for this organization?

Select correct option:

A postal service interaction

A brainstorming session

A nominal group

An electronic meeting

Question # 4 of 15 ( Start time: 06:41:12 PM ) Total Marks: 1

A permanent change which occurs in the behavior due to experience is known

as

Select correct option:

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Ability

Learning

Motivation

Knowledge

Question # 5 of 15 ( Start time: 06:41:37 PM ) Total Marks: 1

________________ refers to manager's mental ability to analyze and diagnose

complex situations.

Select correct option:

Human Skill

Managerial Skill

Conceptual Skill

Technical Skill

Question # 6 of 15 ( Start time: 06:41:55 PM ) Total Marks: 1

The highest level of trust is exhibited in which of the following type of trust?

Select correct option:

Reward-based

Deterrence-based

Knowledge-based

Identification-based

Question # 7 of 15 ( Start time: 06:42:18 PM ) Total Marks: 1

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Mr. Rahman discusses job related problems with supervisor and attempts to
improve conditions actively. It is an example of which of the following ways
through which employees express dissatisfaction?

Select correct option:

Neglect

Loyalty

Exit

Voice

Question # 8 of 15 ( Start time: 06:42:51 PM ) Total Marks: 1

Organizational members who intentionally violate established norms that result in

negative consequences for the organization, its members, or both, show:

Select correct option:

Deviant Workplace Behavior

Emotional Labor

Interpersonal Skills

Social Skills

Question # 9 of 15 ( Start time: 06:43:49 PM ) Total Marks: 1

Which is NOT a type of conflict identified by the interactionist view?

Select correct option:

Organizational
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Relationship

Process

Institutional

Question # 10 of 15 ( Start time: 06:44:10 PM ) Total Marks: 1

If a person responds the same way over time, attribution theory states that the
behavior shows:

Select correct option:

Distinctiveness

Consensus

Consistency

Continuity

Question # 11 of 15 ( Start time: 06:44:28 PM ) Total Marks: 1

The best definition for centralization is a situation in which decision making is:

Select correct option:

Pushed down to lower level employees

Concentrated at a single point in the organization

Completed in each department and then sent to the higher-ups

Diffused among a large segment of employees

Question # 12 of 15 ( Start time: 06:44:53 PM ) Total Marks: 1

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In Ravi trading company, there is low formalization, a comprehensive information

network, and high participation in decision making. What is its organizational
structure?

Select correct option:

Simple

Mechanistic

Organic

Matrix

Question # 13 of 15 ( Start time: 06:45:01 PM ) Total Marks: 1

Imran is the head of a group at an advertising agency working with artists and
designers to come up with effective branding of new products. Why is it
particularly important for him to keep his team happy?

Select correct option:

People are more conscientious when they are in a good mood

People are more efficient when they are in a good mood

People are more productive when they are in a good mood

People are more creative when they are in a good mood

Question # 14 of 15 ( Start time: 06:45:11 PM ) Total Marks: 1

Some individuals promote their image by describing others with whom they are
associated in a positive light. These individuals are using which of the following
impression management technique?

Select correct option:

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Conformity

Flattery

Association

Self-promotion

Question # 15 of 15 ( Start time: 06:45:36 PM ) Total Marks: 1

Transactional leadership is addressed by all of the following leadership theories

EXCEPT:

Select correct option:

Transformational leadership theory

Path-goal theory

Fiedler's leadership model

The leader-participation model

Question # 2 of 15 ( Start time: 06:47:44 PM ) Total Marks: 1

Which of the following values would be most likely to be considered a terminal

value by Rockeach?

Select correct option:

Ambition

Self-control

Broad-mindedness

Sense of accomplishment
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Question # 3 of 15 ( Start time: 06:47:53 PM ) Total Marks: 1

The matrix structure combines which two forms of departmentalization?

Select correct option:

Process and functional

Functional and product

Product and process

Customer and product

Question # 4 of 15 ( Start time: 06:48:12 PM ) Total Marks: 1

The primary organizational implication of cognitive dissonance theory helps to

predict which of the following statement?

Select correct option:

The likelihood of a given employee engaging in impression management

The extent to which the workforce will accept gender and racial types of bias

The willingness of the workforce to accept company rules and work practices

The inclination towards attitude and behavioral change of the workforce

Question # 5 of 15 ( Start time: 06:48:26 PM ) Total Marks: 1

The OB topic of motivation has been most influenced by which behavioral

science discipline?

Select correct option:

Psychology
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Sociology

Political science

Corporate strategy

Question # 6 of 15 ( Start time: 06:49:10 PM ) Total Marks: 1

Mr. Zulfiqar, Manager in ABC Company, always assume that employees don't like
to work and avoid working whenever possible, So he uses to threaten employees
to achieve their goals. Which theory is he applying?

Select correct option:

Theory Z

Theory Y

Theory X

Goal Setting Theory

Question # 7 of 15 ( Start time: 06:49:31 PM ) Total Marks: 1

In which stage of the conflict process does conflict become visible?

Select correct option:

Illumination

Intentions

Behavior

Cognition

Question # 8 of 15 ( Start time: 06:49:52 PM ) Total Marks: 1

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Which of the following is an important moderator of the satisfaction-turnover

relationship?

Select correct option:

Organization’s culture

Management style

Employee’s level of performance

Employee’s values and attitudes

Question # 9 of 15 ( Start time: 06:50:12 PM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving quality
and productivity must include _____.

Select correct option:

Quality management programs

Customer service improvements

Employee’s participation

Manufacturing simplification

Question # 10 of 15 ( Start time: 06:50:25 PM ) Total Marks: 1

After which stage of group development the group formed a common set of
expectations of member behaviors?

Select correct option:

Norming
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Storming

Maturation

Forming

Question # 11 of 15 ( Start time: 06:50:50 PM ) Total Marks: 1

Which of the following statements is true?

Select correct option:

Older employees have lower rates of avoidable absence than younger workers

Older employees are more likely to quit their job than younger workers

Older employees are perceived to be more flexible than younger workers

Older employees generally have lower productivity than younger workers

Question # 12 of 15 ( Start time: 06:51:23 PM ) Total Marks: 1

Top executives, lower-level managers and business students tends to score

highest in which of the following decision-making styles?

Select correct option:

Conceptual

Analytical

Behavioral

Ethical

Question # 13 of 15 ( Start time: 06:52:22 PM ) Total Marks: 1

What is the main strength of job rotation?

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Select correct option:

It decreases workload

It increases motivation

It increases productivity

It decreases training costs

Question # 14 of 15 ( Start time: 06:52:59 PM ) Total Marks: 1

Which of the following statements is NOT true?

Select correct option:

Satisfied employees are likely to be more productive

Dissatisfied employees are more likely to miss work

Satisfied employees increase customer satisfaction and loyalty

The most effective way to improve job satisfaction is a raise in pay

Question # 15 of 15 ( Start time: 06:53:25 PM ) Total Marks: 1

People who consistently believe they control their own destinies have a/an
_____________.

Select correct option:

Type A personality

High self esteem

Internal locus of control

External locus of control

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Question # 1 of 15 ( Start time: 07:13:45 PM ) Total Marks: 1

Which of the following answer choices is the best definition of attitude?

Select correct option:

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or

event

Attitudes are evaluative statements of what one believes about something or

someone

Attitudes are a measure of how the worth of an object, person or event is

evaluated

Question # 2 of 15 ( Start time: 07:14:08 PM ) Total Marks: 1

The two parties eventually agree to ask M.S Qureshi, an attorney and trusted
friend, to help them informally to solve their problem. Sam's role is that of a(n):

Select correct option:

Mediator

Arbitrator

Conciliator

Consultant

Question # 3 of 15 ( Start time: 07:15:30 PM ) Total Marks: 1

What are the three primary determinants of behavior that organizational

behavior focuses upon?
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Select correct option:

Individuals, profit structure, and job satisfaction

Individuals, groups, and job satisfaction

Groups, structure, and profit structure

Individuals, groups, and structure

Question # 4 of 15 ( Start time: 07:15:51 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion

constitutes which of the following component of an attitude.

Select correct option:

Cognitive

Affective

Reflective

Behavioral

Question # 5 of 15 ( Start time: 07:15:59 PM ) Total Marks: 1

Which path-goal leadership style leads to greater satisfaction when tasks are
ambiguous or stressful?

Select correct option:

Directive

Supportive

Participative
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Reactive

Question # 6 of 15 ( Start time: 07:16:45 PM ) Total Marks: 1

Mr. Hussain is a salesperson. He remembers the names of his customers easily

because he is able to retain and recall past experience. He is able in which of
the following dimensions of intellectual ability?

Select correct option:

Memory

Number Aptitude

Deductive Reasoning

Perceptual speed

Question # 7 of 15 ( Start time: 07:17:09 PM ) Total Marks: 1

What trait does a decision maker need to have if they are to fully appraise a
problem and even see problems that others are not aware of?

Select correct option:

Creativity

Conceptual style

Intuition

Individuality

Question # 8 of 15 ( Start time: 07:18:33 PM ) Total Marks: 1

Which of the following is NOT a factor influencing perception:

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Select correct option:

Perceiver

Situation

Stimuli

Target

Question # 9 of 15 ( Start time: 07:18:42 PM ) Total Marks: 1

Hafeez is 50 years old, extremely wealthy and works because he enjoys it. Which
of the following do you think would motivate Hafeez the most?

Select correct option:

More vacation time

Greater discretion over his job

A high amount of remuneration

A greater sense of inner peace

Question # 10 of 15 ( Start time: 07:20:11 PM ) Total Marks: 1

Transactional leadership is addressed by all of the following leadership theories

EXCEPT:

Select correct option:

Transformational leadership theory

Path-goal theory

Fiedler's leadership model

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The leader-participation model

Question # 11 of 15 ( Start time: 07:20:19 PM ) Total Marks: 1

Which of Hofstede’s dimensions is the degree to which people in a country

prefer structured to unstructured situations?

Select correct option:

Collectivism

Power distance

Long-term orientation

Uncertainty avoidance

Question # 12 of 15 ( Start time: 07:20:42 PM ) Total Marks: 1

All of the following are characteristics of the organic model except:

Select correct option:

Cross-functional teams

Narrow spans of control

Cross-hierarchical teams

Employee discretion

Question # 13 of 15 ( Start time: 07:21:36 PM ) Total Marks: 1

Some individuals promote their image by describing others with whom they are
associated in a positive light. These individuals are using which of the following
impression management technique?
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Select correct option:

Conformity

Flattery

Association

Self-promotion

Question # 14 of 15 ( Start time: 07:22:03 PM ) Total Marks: 1

When your superior offers you a raise if you will perform additional work beyond
the requirements of your job, he/she is exercising which of the following power?

Select correct option:

Legitimate

Coercive

Reward

Personal

Question # 15 of 15 ( Start time: 07:22:23 PM ) Total Marks: 1

A management function of a manager in which he/she maintains a network of

outside contacts who provides favors and information is:

Select correct option:

Monitor

Leader

Liaison
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Entrepreneur

Question # 1 of 15 ( Start time: 07:34:20 PM ) Total Marks: 1

Factors other than satisfaction that impact one’s decision to leave a current job
include all of the following EXCEPT:

Select correct option:

Labor market conditions

Length of tenure with the organization

Expectations about alternative job opportunities

Organizational citizenship behavior

Question # 2 of 15 ( Start time: 07:34:48 PM ) Total Marks: 1

When your superior offers you a raise if you will perform additional work beyond
the requirements of your job, he/she is exercising which of the following power?

Select correct option:

Legitimate

Coercive

Reward

Personal

Question # 3 of 15 ( Start time: 07:35:14 PM ) Total Marks: 1

For task conflict to be productive, it should be:

Select correct option:

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Kept high to low

Kept at low to high

Kept at moderate levels

Kept at low-to-moderate levels

Question # 4 of 15 ( Start time: 07:35:23 PM ) Total Marks: 1

A management function of a manager in which he/she maintains a network of

outside contacts who provides favors and information is:

Select correct option:

Monitor

Leader

Liaison

Entrepreneur

Question # 5 of 15 ( Start time: 07:35:46 PM ) Total Marks: 1

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:

Select correct option:

Anemia

Thalassemia

Alexithymia

Myopia
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Question # 6 of 15 ( Start time: 07:35:53 PM ) Total Marks: 1

Political behaviors usually ____________________.

Select correct option:

Are counterproductive to individual goals

Are seen only in large organizations

Are expected as part of each job requirement

Lie outside of an individual’s specified job requirements

Question # 7 of 15 ( Start time: 07:36:00 PM ) Total Marks: 1

What does consensus refer to in attribution theory?

Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation

All people behave precisely the same way in certain situations

Question # 8 of 15 ( Start time: 07:36:28 PM ) Total Marks: 1

One of the shortcuts used to judge others involves evaluating a person based on
how he/she compares to other individuals on the same characteristic. What is
this shortcut called?

Select correct option:

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Selective perception

The contrast effect

The halo effect

Stereotyping

Question # 9 of 15 ( Start time: 07:37:01 PM ) Total Marks: 1

What is generally considered to be the single "BEST" thing that managers can do
to improve performance?

Select correct option:

Set specific, challenging goals

Allocate tasks depending on personality

Give abundant opportunities for employee growth

Concentrate on intrinsic rewards

Question # 10 of 15 ( Start time: 07:37:25 PM ) Total Marks: 1

The unity-of-command principle states which of the following?

Select correct option:

Managers should limit their control to a maximum of ten employees

An individual should be directly responsible to only one supervisor

Managers should provide direction to employees in a unified fashion

Employees should report directly to two supervisors to maintain task balance

Question # 11 of 15 ( Start time: 07:37:59 PM ) Total Marks: 1

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Which one of the following would NOT be considered a human skill in Katz’s
structure?

Select correct option:

Decision making

Communicating

Working as part of a team

Listening to others

Question # 12 of 15 ( Start time: 07:38:25 PM ) Total Marks: 1

________________ refers to manager's mental ability to analyze and diagnose

complex situations.

Select correct option:

Human Skill

Managerial Skill

Conceptual Skill

Technical Skill

Question # 13 of 15 ( Start time: 07:38:34 PM ) Total Marks: 1

Which of the following option shows the quality of continuing steadily despite of
problems or difficulties?

Select correct option:

Persistence
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Intensity

Direction

Meditation

Question # 14 of 15 ( Start time: 07:38:51 PM ) Total Marks: 1

Which of the following would not be considered an organization?

Select correct option:

Hospital

Charity centers

Red cross

Dairy farmers in Punjab

Question # 15 of 15 ( Start time: 07:39:01 PM ) Total Marks: 1

Several key dimensions to any organization’s environment have been found.

Which of the following is one of these key dimensions?

Select correct option:

Productivity

Complexity

Interdependence

Collaboration

Question # 1 of 15 ( Start time: 07:43:51 PM ) Total Marks: 1

Research suggests that which of the following increases with increase in tenure?
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Select correct option:

Absenteeism

Job Productivity

Turnover

Dissatisfaction

Question # 2 of 15 ( Start time: 07:44:03 PM ) Total Marks: 1

The managers of a multinational company are located in Taiwan, India, Brazil,

and the United States. Which group decision-making technique seems most
reasonable for this organization?

Select correct option:

A postal service interaction

A brainstorming session

A nominal group

An electronic meeting

Question # 3 of 15 ( Start time: 07:44:11 PM ) Total Marks: 1

The cognitive process through which an individual selects, organizes but

misinterprets environmental stimuli is known as___________

Select correct option:

Perception

Projection
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Selective Perception

Mis-Perception

Question # 4 of 15 ( Start time: 07:44:32 PM ) Total Marks: 1

In Ravi trading company, there is low formalization, a comprehensive information

network, and high participation in decision making. What is its organizational
structure?

Select correct option:

Simple

Mechanistic

Organic

Matrix

Question # 5 of 15 ( Start time: 07:44:39 PM ) Total Marks: 1

Ali migrated from Pakistan to a foreign country. He is disorientated by the

country’s customs and has difficulty in adapting it. He also feels homesickness.
What is Ali experiencing?

Select correct option:

Culture shock

Foreign culture

Alien culture

Adventure

Question # 6 of 15 ( Start time: 07:45:10 PM ) Total Marks: 1

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What do we call the process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment?

Select correct option:

Perception

Interpretation

Social verification

Environmental analysis

Question # 7 of 15 ( Start time: 07:45:46 PM ) Total Marks: 1

A company oriented around cost minimization is best served by which type of

structure?

Select correct option:

Virtual

Combination

Mechanistic

Organic

Question # 8 of 15 ( Start time: 07:47:14 PM ) Total Marks: 1

Asifa telephones her mother to inform that she will come late from college
because of late practical. In this communication process, telephone is the:

Select correct option:

Receiver
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Medium

Message

Decoder

Question # 9 of 15 ( Start time: 07:47:52 PM ) Total Marks: 1

E-Organizations rely MORE on:

Select correct option:

Team Decision Making

Individual Decision Making

Virtual-Team Decision Making

Group Decision Making

Question # 10 of 15 ( Start time: 07:49:06 PM ) Total Marks: 1

Which of the following is the key component underlying bureaucracy?

Select correct option:

Flexibility

Standardization

Dual lines of authority

Wide span of control

Question # 11 of 15 ( Start time: 07:50:21 PM ) Total Marks: 1

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Which of the following option shows the quality of continuing steadily despite of
problems or difficulties?

Select correct option:

Persistence

Intensity

Direction

Meditation

Question # 12 of 15 ( Start time: 07:50:39 PM ) Total Marks: 1

Asad is informing employees about the new disciplinary actions approved by the
higher management. This is an example of:

Select correct option:

Upward communication

Downward communication

Diagonal communication

Horizontal communication

Question # 13 of 15 ( Start time: 07:50:46 PM ) Total Marks: 1

Political behaviors usually ____________________.

Select correct option:

Are counterproductive to individual goals

Are seen only in large organizations

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Are expected as part of each job requirement

Lie outside of an individual’s specified job requirements

Question # 14 of 15 ( Start time: 07:50:52 PM ) Total Marks: 1

Using operant conditioning, which of the following is NOT a method that can be
used to change behavior?

Select correct option:

Negative reinforcement

Punishment

Counseling

Positive reinforcement

Question # 15 of 15 ( Start time: 07:51:10 PM ) Total Marks: 1

A threatened strike action by a labor union to force the management to accept

their demands is an example of which of the following power?

Select correct option:

Referent power

Legitimate power

Reward power

Coercive power

Question # 1 of 15 ( Start time: 08:14:42 PM ) Total Marks: 1

Asad, one of your newest employees, is an extravert. Which of the following

statements is LEAST likely to be true?
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Select correct option:

Asad will probably attend the company picnic

Asad will be suited to a managerial or sales position

Asad will probably have a large number of relationships

Asad will perform well on specialized, detail-oriented tasks

Question # 2 of 15 ( Start time: 08:14:58 PM ) Total Marks: 1

Which of the following fields has most helped us understand differences in

fundamental values, attitudes, and behavior among people in different
countries?

Select correct option:

Anthropology

Psychology

Political science

Operations research

Question # 5 of 15 ( Start time: 08:16:26 PM ) Total Marks: 1

Which of the following is NOT an individual factor related to political behavior?

Select correct option:

Organizational investment

Perceived job alternatives

Zero-sum reward practices

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Level of self-monitoring

Question # 7 of 15 ( Start time: 08:17:31 PM ) Total Marks: 1

Asad and Saad are working in a company. There occurs a conflict between the
two due to different views on some decisions. Both are indulging in what type of
conflict?

Select correct option:

Interpersonal Conflict

Interorganizational Conflict

Intergroup Conflict

Person-role Conflict

Question # 8 of 15 ( Start time: 08:18:21 PM ) Total Marks: 1

When Job satisfaction is increased, absenteeism tends to:

Select correct option:

Increase

Decrease

Have no effect

None of the above

Question # 9 of 15 ( Start time: 08:18:39 PM ) Total Marks: 1

A bureaucracy is characterized by all of the following EXCEPT:

Select correct option:

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Specialization tasks

Highly routine operating tasks

Formalized rules and regulations

Decentralized decision making

Question # 10 of 15 ( Start time: 08:19:01 PM ) Total Marks: 1

Management functions of planning, organizing, leading and controlling were first

classified by:

Select correct option:

Henry Mintzeberg

Henri Fayol

Marry Parker

Stephen Covey

Question # 11 of 15 ( Start time: 08:19:10 PM ) Total Marks: 1

Which one of the following problems is most likely to occur in a matrix structure?

Select correct option:

Loss of economies of scale

Decreased employee motivation

Employees receiving conflicting directives

Decreased response to environmental change

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Question # 12 of 15 ( Start time: 08:19:35 PM ) Total Marks: 1

Alia has just presented her paper and has done a really good job. Why should
you not want to present your own paper directly after she does?

Select correct option:

To avoid the stereotyping effect

To avoid the halo effect

To avoid the contrast effect

To avoid the projection effect

Question # 13 of 15 ( Start time: 08:20:02 PM ) Total Marks: 1

An individual most likely to engage in political behavior would have all of the
following except a/an :

Select correct option:

High need for power

High ability to self monitor

High charisma rating

Internal locus of control

Question # 14 of 15 ( Start time: 08:20:23 PM ) Total Marks: 1

Which of the following is NOT true of charismatic leaders?

Select correct option:

They have behavior that is unconventional

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They are willing to take high personal risk

They have a vision and the ability to articulate the vision

They show consistency with their followers’ behaviors

Question # 15 of 15 ( Start time: 08:21:06 PM ) Total Marks: 1

What is the term used for the situation where employees are allowed to pick and
choose from among a menu of benefit options?

Select correct option:

Flexible pay

Benefit menu options

Flexible benefits

Benefit participation

1. How many determinants of human behavior in an

organization are studied in Organizational Behavior(OB)?
Select correct option:
1
2
3
4

2. After which stage of group development the group

formed a common set of expectations of member
behaviors?
Select correct option:

Norming
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Storming
Maturation
Forming

What does MBO provide for the individual employee?

Select correct option:

Specific personal performance objectives

Precise job descriptions
Explicit task objectives
Clear direction and purpose

3. In the following steps in decision making, which would

come first?
Select correct option:

Generate alternatives
Rating of alternative
Make a choice
Implement the decision

4. Management functions of planning, organizing, leading

and controlling were first classified by:
Select correct option:

Henry Mintzeberg
Henri Fayol
Marry Parker
Stephen Covey

5. Research suggests that which of the following increases

with increase in tenure?
Select correct option:
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Absenteeism
Job Productivity
Turnover
Dissatisfaction

6. The Big Five Model of Personality contains all of the

following dimensions EXCEPT:
Select correct option:

Extroversion
Introversion
Emotional stability
Agreeableness

7. Studies indicate that which of the following tends to

decrease with increased tenure?
Select correct option:

Job satisfaction
Productivity
Absenteeism
Raises and promotion

8. Ahmed believes that men perform better in oral

presentations than women. What shortcut has been used
in this case?
Select correct option:

The halo effect

The contrast effect
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Projection
Stereotyping

9. _____________ refers to the network of personal and social

relations that is developed spontaneously between
people associated with each other.
Select correct option:

Formal organization
Informal organization
Business organization
Government organization

10. Group behavior, power, and conflict are central

areas of study for ___________.
Select correct option:

Sociologists
Anthropologists
Social psychologists
Operations analysts

11. Which one of the following is not considered as a

part of organizational output?
Select correct option:

Finished goods
Services
Dividends
Capital

12. Ali migrated from Pakistan to a foreign country. He is

disorientated by the country’s customs and has difficulty
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in adapting it. He also feels homesickness. What is Ali

experiencing?
Select correct option:

Culture shock
Foreign culture
Alien culture
Adventure

13. In Maslow's Hierarchy of needs, the individual's sense

of belonging and love is classified in which of the following
needs?
Select correct option:

Self-Actualization Needs
Esteem Needs
Safety Needs
Social Needs

14. Values like working hard, being creative and honest

are the means which lead towards achieving
organizational goals. Which of the following term best
describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

15. Sana is an honest and straightforward person. She

believes her employees are all similarly honest and
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straightforward, ignoring signs that they may be

manipulating her. What perceptual shortcut is Sana most
likely using?
Select correct option:

Contrast effect
Halo effect
Stereotyping
Projection

16. Group behavior, power, and conflict are central

areas of study for___________.

Sociologists
Anthropologists
Social psychologists
Operations analysts

17. Maslow's Need theory was widely recognized by

practicing managers during:
Select correct option:

1950s and 1960s

1960s and 1970s
1970s and 1980s
1980s and 1990s

18. Barriers to Social perception includes all EXCEPT:

Select correct option:

Halo effect
Stereotyping
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Projection
Selective Perception

19. Which of the following is an environmental force that

shapes personality?
Select correct option:

Gender
Height
Brain size
Experience

20. Which of the following theory is proposed by Clayton

Alderfer?
Select correct option:

Theory X and Theory Y

Hierarchy of Needs
ERG Theory
Theory Z

21. Suspending an employee for dishonest behavior is

an example of which method of shaping behavior?
Select correct option:

Extinction
Negative reinforcement
Punishment
Positvie reinforcement

22. Asad, one of your newest employees, is an extravert.

Which of the following statements is LEAST likely to be
true?
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Select correct option:

Asad will probably attend the company picnic

Asad will be suited to a managerial or sales position
Asad will probably have a large number of relationships
Asad will perform well on specialized, detail-oriented tasks

23. Job satisfaction is best described as __________.

Select correct option:

A result
A value
An attitude
A discipline

Ref: specific predictors of job satisfaction were identified

as a result of this study. ...

http://www.biomedcentral.com/1472-6963/2/6

24. If personality characteristics were completely

dictated by ______, they would be fixed at birth and no
amount of experience could alter them.
Select correct option:

Job satisfaction
Heredity
Environment
Situations
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25. Increasingly, we can expect that women will be

hired into ___ positions.
Select correct option:

Unskilled
Traditionally female
Socially-oriented
Professional

26. Values like working hard, being creative and honest

are the means which lead towards achieving
organizational goals. Which of the following term best
describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

27. Alia has just presented her paper and has done a
really good job. Why should you not want to present your
own paper directly after she does?
Select correct option:

To avoid the stereotyping effect

To avoid the halo effect
To avoid the contrast effect
To avoid the projection effect

28. Individuals with a high need to achieve prefer all of

the following EXCEPT:
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Select correct option:

Job situations with personal responsibility

A high degree of risk
Overcoming obstacles
Personal empowerment

29. ______________ refers to manager's mental ability to

analyze and diagnose complex situations.
Select correct option:

Human Skill
Managerial Skill
Conceptual Skill
Technical Skill

30. What does MBO provide for the individual

employee?
Select correct option:

Specific personal performance objectives

Precise job descriptions
Explicit task objectives
Clear direction and purpose

31. The study which enables us to learn about human

beings, their activities and societies is known as
Select correct option:

Political Science
Sociology
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Anthropology
Organizational Behavio

32. What sort of actions is most likely to be attributed to

external causes?
Select correct option:

Actions that have high distinctiveness, high consensus and

high consistency
Actions that have high distinctiveness, high consensus and
low consistency
Actions that have high distinctiveness, low consensus and
low consistency
Actions that have low distinctiveness, low consistency and
high consensus

33. Organizational members who intentionally violate

established norms that result in negative consequences
for the organization, its members, or both, show:
Select correct option:

Deviant Workplace Behavior

Emotional Labor
Interpersonal Skills
Social Skills

34. Mr. Zulfiqar, Manager in ABC Company, always

assume that employees don't like to work and avoid
working whenever possible, So he uses to threaten
employees to achieve their goals. Which theory is he
applying?
Select correct option:
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Theory Z
Theory Y
Theory X
Goal Setting Theory

35. According to attribution theory, which of the

following is an example of externally caused behavior?
Select correct option:

An employee is late because of a flat tire

An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard
working

36. What is the term used for a general impression about

an individual based on a single characteristic such as
intelligence, sociability, or appearance?
Select correct option:

The contrast effect

Personal bias
The halo effect
Projection

37. Which of the following is not one of the four primary

management functions?
Select correct option:

Planning
Staffing
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Organizing
Leading

38. Sadaf has a low absenteeism rate. She takes

responsibility for his health and has good health habits.
She is likely to have a(an):
Select correct option:

Internal locus of control

External locus of control
Core locus of control
High emotional stability level

39. Which of the following is one of the relationships

proposed in expectancy theory?
Select correct option:

Reward-satisfaction relationship
Satisfaction-performance relationship
Rewards-personal goals relationship
Effort-satisfaction relationship

40. Which of the following option shows the quality of

continuing steadily despite of problems or difficulties?
Select correct option:

Persistence
Intensity
Direction
Meditation

41. Which of the following is NOT a key component of

emotional intelligence?
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Select correct option:

Self-awareness
Self-management
Commitment
Empathy

42. Characteristics such as age, gender and marital

status are known as_______________
Select correct option:

Psychographic characteristics
Biographical characteristics
Geographical characteristics
Behavioral characteristics

43. Which of the following answer choices is the best

definition of attitude?
Select correct option:

Attitudes are the yardstick by which one measures one’s

actions
Attitudes are the emotional part of an evaluation of some
person, object or event
Attitudes are evaluative statements of what one believes
about something or someone
Attitudes are a measure of how the worth of an object,
person or event is evaluated

Ref: An emotion generated in response to

a person, object or event…..

http://en.mimi.hu/marketingweb/attitudes.html
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44. Achievements, Honesty, Fairness and Concern for

other are related with _________Values
Select correct option:

Personal
Work
Instrumental
Terminal
45. The smell of fresh cake baking makes Saima’s mouth
water is an example of which one of the following
learning theory?
Select correct option:

Classical conditioning
Operant conditioning
Social learning
Reinforcement theory

46. Which of the following is NOT an important issue

relating to goal-setting theory?
Select correct option:

Goal specificity
Equity among co-workers
Feedback
Defining the goal

47. What sort of goals does Management By Objectives

(MBO) emphasize?
Select correct option:
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Tangible, verifiable and measurable

Achievable, controllable and profitable
Challenging, emotional and constructive
Hierarchical, attainable and effective

Ref: Management by objectives emphasizes participatively

set goals that are tangible, verifiable, and measurable. It
is not a new idea. It originated more than 50 years ago.

48. As a manager, one of Ali’s duties is to present

awards to outstanding employees within his department.
Which Mintzberg managerial role is Ali performing, when
he does this?
Select correct option:
Leadership role
Monitor role
Figurehead role
Spokesperson role

49. Values like working hard, being creative and honest

are the means which lead towards achieving
organizational goals. Which of the following term best
describes these values?
Select correct option:
Terminal values
Instrumental values
Theoretical values
Social values

50. Mr. Hussain is a salesperson. He remembers the

names of his customers easily because he is able to retain
and recall past experience. He is able in which of the
following dimensions of intellectual ability?
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Select correct option:

Memory
Number Aptitude
Deductive Reasoning
Perceptual speed

51. Which of the following is NOT one of Hofstede’s five

dimensions of national culture?
Select correct option:
Power distance
Future orientation
Uncertainty avoidance
Flexibility versus rigidity

52. Biological Characteristics included the following

EXCEPT:
Select correct option:
Marital Status
Gender
Color

REF:

• Age
• Gender
• Marital status
• Length of service, etc.

53. What is the term used for the situation where

employees are allowed to pick and choose from among
a menu of benefit options?
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Select correct option:

Flexible pay
Benefit menu options
Flexible benefits
Benefit participation

Ref: Flexible benefits schemes enable employers to allow

staff to select the benefits that suit them…
http://www.employeebenefits.co.uk/benefits/flex_bens.ht
ml

54. Mr. Fahad believes that the participation of

employees in all aspects of company decision making is
essential, Which management philosophy is he following?
Select correct option:
ERG Theory
Theory X
Theory Y
Theory Z

Ref: Alderfer’s ERG Theory

Clayton Alderfer’s existence-relatedness-growth (ERG)

theory is also a need theory of work motivation. Alderfer
reduces the number of needs from five to three and states
that needs at more than one level can be motivators at
any time.

55. Which of the following would not be considered an

organization?
Select correct option:
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Hospital
Charity centers
Red cross
Dairy farmers in Punjab

56. Which of the following statements is true?

Select correct option:
Older employees have lower rates of avoidable absence
than younger workers
Older employees are more likely to quit their job than
younger workers
Older employees are perceived to be more flexible than
younger workers
Older employees generally have lower productivity than
younger workers

Ref: In general, older employees have lower rates of

avoidable absence. However, they have higher rates of
unavoidable absence, probably due to their poorer
health associated with aging and longer recovery periods
when injured.

57. Which of the following is NOT a key component of

emotional intelligence?
Select correct option:
Self-awareness
Self-management
Commitment
Empathy

58. Which one of the following is NOT included in the 4-

Ps of Continuous Improvement:
Select correct option:
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Product
Place
People
Processes

59. Eden Corp has installed a new email system, but

many staff members do not know of its features. Upper
management decides to allocate a small portion of the
company’s budget to solving this problem. A team that
uses rational decision making to arrive at a solution should
be aware that this case deviates from the assumptions of
the rational decision making model in what way?
Select correct option:

There are cost constraints page 53

The problem is not clearly defined
The options available to the team are not known
There are constraints on the options available

60. The more consistent a behavior, the more the

observer is inclined to ___.
Select correct option:

Attribute it to interpretation
Attribute it to internal causes page 49
Attribute it to consensus
Attribute it to external causes

61. If everyone who is faced with a similar situation

responds in the same way, attribution theory states that
the behavior shows ___.
Select correct option:
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Consensus
Similarity
Reliability
Consistency

Ref: Consensus occurs if everyone who is faced with a

similar situation responds in the same way

62. What is the relationship between what one

perceives and objective reality?
Select correct option:

They are the same

They cannot be the same
They are rarely if ever the same
They can be substantially different

63. Protecting the interests of deprived and less powerful

is known as__________
Select correct option:

Obligation
Right
Justice
Duty

64. _______________ creates problem for employees

when their job requires to display emotions incompatible
with their actual feelings
Select correct option:

Depression
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Emotional Labor
Stress
Anxiety

Ref: Emotional labor creates dilemmas for employees when

their job requires them to exhibit emotions incongruous
with their actual feelings

65. Top executives, lower-level managers and business

students tends to score highest in which of the following
decision-making styles

Select correct option:

Conceptual
Analytical
Behavioral
Ethical

Ref: Business students, lower-level managers, and top

executives tend to score highest in the analytic style.

66. Mr. Rahman discusses job related problems with

supervisor and attempts to improve conditions actively. It
is an example of which of the following ways through
which employees express dissatisfaction?Select correct
option:
Neglect
Loyalty
Exit
Voice

67. Barriers to Social perception includes all EXCEPT

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Select correct option:

Halo effect
Stereotyping
Projection
Selective Perception

68. Which of the following values would be most likely to

be considered a terminal value by Rockeach

Select correct option:

Ambition
Self-control
Broad-mindedness
Sense of accomplishment

Ref: Terminal values.

• Preferences concerning the ends to be achieved.

69. Mohsin has already presented two excellent reports.

The report he has just presented is clearly not as good as
the first two reports, yet he is given the same high grade
as before. What shortcut has been used in this case?
Select correct option:
The contrast effect
The halo effect
Stereotyping
Projection

70. The degree, to which a person identifies with his or

her job, actively participates in it, and considers his or her
performance as being important to self-worth is ________.
Select correct option:
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Job satisfaction
Job involvement
Job stability
Job enrichment

Ref: Job involvement

• A workable definition: the measure of the degree to
which a person identifies
psychologically with his/her job and considers his/her
perceived performance level
important to self-worth.

71. Ali migrated from Pakistan to a foreign country. He is

disorientated by the country’s customs and has difficulty
in adapting it. He also feels homesickness. What is Ali
experiencing?
Select correct option:

Culture shock
Foreign culture
Alien culture
Adventure

Ref: Culture shock can include homesickness, and citizens

living abroad tend to buy
national newspapers or frequent stores or restaurants
similar to those in the home country, page 14

72. : Which one of the following words is the best

synonym for “ability”, as the term is used in organizational
behavior?
Select correct option:
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Motivation
Capacity
Experience
Wisdom

73. According to the goal-setting theory of motivation,

highest performance is reached when goals are set to
which level?
Select correct option:

Impossible but inspirational

Difficult but attainable
Only marginally challenging
Easy and attainable

74. If a person responds the same way over time,

attribution theory states that the behavior shows:
Select correct option:

Distinctiveness
Consensus
Consistency

75. What is the last step in the Rational Decision-Making

Model?
Select correct option:

Developing alternatives
Collecting relevant data
Weighing the decision criteria
Computing the optimal decision
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76. Your boss never gives you the benefit of the doubt.
When you were late back from lunch, he assumed that
you had simply taken too much time. He never
considered that the elevators were out and you had to
walk up 10 flights of stairs. Your boss is guilty of ___.
Select correct option:

Self-serving bias
Selective perception
Fundamental attribution error page 49
Inconsistency

77. Which of the following is NOT a factor in the

individual perceiver?
Select correct option:

Attitude
Motive
Location
Perception

Ref: The more relevant personal characteristics affecting

perception of the perceiver are attitudes, motives,
interests, past experiences, and expectations

78. People with which type of personality trait commonly

make poor decisions because they make them too fast?
Select correct option:

Type As
Type Bs
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Self-monitors
Extroverts

79. _________ focuses on the study of people in relation

to their social environment.
Select correct option:

Psychology
Sociology
Corporate strategy
Political science

80. : Rizwan is low on conscientiousness. This would lead

you to suspect that which of the following statements is
most likely to be true about Rizwan?
Select correct option:

He will be easily distracted

He will find comfort in the familiar
He will be comfortable with solitude
He will be nervous, depressed, and insecure

81. Which of the following is an example of an attitude?

Select correct option:

Satisfaction of a person with a job well done

The opinion that it is never acceptable to steal
Anger at being unfairly accused of a wrongdoing
The avoidance of a restaurant where one once received
bad service

82. Which of the following is an environmental force that

shapes personality?
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Select correct option:

Gender
Height
Brain size
Experience

83. Analyzing relationships, determining causes and

effects, and basing conclusions on scientific evidence all
constitute aspects of _____________study.
Select correct option:

Organizational
Intuitive
Theoretical
Systematic

84. _____________ refers to the network of personal and

social relations that is developed spontaneously between
people associated with each other.
Select correct option:

Formal organization
Informal organization
Business organization
Government organization

85. Two people see the same thing at the same time yet
interpret it differently. Where do the factors that operate
to shape their dissimilar perceptions reside?
Select correct option:
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The perceivers
The target
The context
The situation

86. What term is used for the extent to which an

individual displays different behaviors in different
situations?
Select correct option:

Continuity
Integrity
Stability
Distinctiveness

87. Which of the following is NOT one of the most

common types of teams?
Select correct option:

Problem-solving
Interdepartmental
Self-managed
Cross functional

88. People who consistently believe they control their

own destinies have a/an ___________.
Select correct option:

Type A personality
High self esteem
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Internal locus of control

External locus of control

89. Which of the following theories was proposed by

Douglas McGregor?
Select correct option:
Hierarchy of needs theory
Theories X and Y
Two-factor theory
Expectancy theory

90. The primary change agents in an organization are:

Select correct option:
Employees
Managers
Leaders
Stakeholders

91. Mr. Hussain is a salesperson. He remembers the

names of his customers easily because he is able to retain
and recall past experience. He is able in which of the
following dimensions of intellectual ability?
Select correct option:
Memory
Number Aptitude
Deductive Reasoning
Perceptual speed

92. Ability to understand what is read or heard and the

relationship of words to each other is called ___________
Select correct option:
Verbal comprehension
Non verbal comprehension
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Perceptual speed
Memory

93. The degree to which a person identifies with a job,

actively participates in it, and considers performance
important to self-worth is known as ________:
Select correct option:
Job Satisfaction
Job Enrichment
Job Specification
Job Involvement

94. A high score in which dimension of the Big Five

model predicts good job performance for all
occupational groups?
Select correct option:
Agreeableness
Conscientiousness
Emotional stability
Openness to experience

95. Which of the following factors make it imperative

that organizations be fast and flexible?
Select correct option:
Temporariness
Corporate excess
Advances in corporate strategy
Globalization

96. Which of the following countries ranks highest in

long-term orientation?
Select correct option:
Afghanistan
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Bangladesh
Russia
China

97. Increasingly, we can expect that women will be

hired into ___ positions.
Select correct option:
Unskilled
Traditionally female
Socially-oriented
Professional

98. Which of the following term is used to describe

broad range of feelings that people experience?
Select correct option:
Mood
Affect
Emotion
Emotional Intelligence

99. Which of the following is NOT a characteristic of

physical ability?

Stamina

Strength

Looks

Dexterity

100. Eliminating any reinforcement that is maintaining an

unwanted behavior is called:
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Extinction

Punishment

Negative reinforcement

Positive reinforcement