Romelyn Cablao Tatel
Blk 83 Lt. 11 Mabuhay Homes 2000
Paliparan II Dasmariñas Cavite
(+63) 997-667-7735
[email protected]Objective:
I would like a job where I can obtain a position in the field of IT to take the opportunity to help
the company advance efficiently and productively, and to harmonize with a team of experienced
professionals for my individual where I can develop and maximize my management skills and gain
further experience in order to share knowledge to others.
Computer Skills:
Applications : MS Office (2000, XP, 2003, 2007, 2010)
(Word, Excel, Spreadsheets, PowerPoint, Access)
Internet, Antivirus, Email, Social Media
Technical Knowledge:
▪ Installation of software & hardware devices
▪ Assembling and maintenance of computers
▪ Familiar with servers, printer, networking and telecommunications devices
▪ Create documentations for clients using Microsoft Office applications
▪ Basic troubleshooting of software & hardware devices
▪ Oriented in Microsoft Office applications
Personal Skills:
▪ Productive worker with work ethic who exerts effort in successfully completing tasks.
▪ Dependable, responsible individual committed to excellence and success.
▪ Computer-literate performer with software proficiency primarily with applications.
▪ Well-known relationship-builder with incomparable interpersonal skills.
▪ Enthusiastic, knowledge-aggressive learner, eager to meet challenges and quickly
integrate new concepts.
▪ An individual with strong communication skills.
▪ Results-driven achiever with standard planning and organizational skills, along with a
high degree of detail orientation.
▪ Highly motivated individual who takes initiative with minimal supervision.
▪ Confident, hard-working employee who is committed to achieving excellence.
▪ Flexible team player who succeeds in environments requiring ability to effectively
prioritize and manage simultaneous projects.
Educational Background:
Collegiate Level: B.S in Information Technology
Lyceum of the Philippines University
Governor's Drive. General Trias, Cavite
2011-2015
Seminars and Trainings Attended
Test of English for International Communication (TOEIC)
Lyceum of the Philippines University
Cavite Campus
August 29, 2012
On The Job Training (Trainee)
Philippine Health Insurance Corporation (PhilHealth)
Trece Martires city, Cavite
450 hours
April 14, 2014 - August 25, 2014
YIPPee: Young IT Practioners of the Philippines
Lyceum of the Philippines University
Cavite Campus
October 11, 2014
Extra-Curricular Activities, Membership:
Lyceum of the Philippines University Information Technology Students Society
2011-2012
Lyceum of the Philippines University CoECSA Committee
2013-2014
Lyceum of the Philippines University Computer Studies Society
2014-2015
Work Experience:
Customer Service Associate
Lazada Philippines, Inc. Makati city, Metro Manila
September 2015 - January 2017
● Manages for customer inquiries by studying products, services, and customer service
processes.
● Records customer inquiries by documenting inquiry and response in customers' accounts.
● Investigate customer's problems, providing accurate and factual replies.
● Consistently maximize work output through efficient use of time and resources.
● Work with customer service manager to ensure proper customer service is being delivered.
● Respond to customer calls and emails in a timely manner within the required performance
targets of the department.
● Escalate customer queries as required.
● Ensure calls are handled according to department requirements, this includes, Average Call
times, Hold times and Wrap up times.
● Ensure customer emails are replied to within our set SLA's with accurate and factual replies.
Data and Research Analyst
Lizardbear Tasking, Inc. Imus, Cavite
May 2017 - Present
● Responsible for conducting research and analysis for clients.
● Documenting the types and structure of the business data.
● Design and create data reports and reporting tools to help business executives in their decision
making.
● Identify targeted companies, business prospects and decision makers through extensive
internet research.
● Conduct research in accordance to client’s business objectives and needs.
● Create and implement methodologies and logistics in conducting client’s need-based research.
● Ensuring accuracy of information by performing data entry, verification as well as data
cleansing.
● Interpret data, analyze results using statistical techniques and provide ongoing reports.
● Develop and implement databases, data collection systems, data analytics and other strategies
that optimize statistical efficiency and quality.
Personal Details
Sex : Female
Date of Birth : August 29, 1994
Age : 25 yrs. old
Marital Status : Single
Caste & Religion : Roman Catholic
Language known : English, Filipino (writing, speaking, reading)
References:
Name: Angelique Mendiola
Position: Data and Research Analyst
Company Name: Lizardbear Tasking, Inc.
Contact Number: (+63) 9???
Name: Jesimel Bergado
Position: Data and Research Analyst
Company Name: Lizardbear Tasking, Inc.
Contact Number: (+63) 999-706-6419
I hereby certify that the above information is true and correct to the best of my knowledge and
belief.
Romelyn Cablao Tatel
