Directions: Write “T” if the statement is True , “F” if the statement is False.

____1. Making stereotypical assumptions about others based on their cultural background is an
example of abstractions.
_____2. Temperature and equipment malfunction are considered physiological barriers.
_____3. Leaving things well-said, using too many generalizations, proverbs or sayings, can all
lead to communications that are not clear and that can lead themselves to misinterpretations.
_____4. Structure design can also be considered as a communication barrier.
_____5. Sign language and written words are not considered non verbal communication.
_____6. If the speaker and audience cannot relate to each other, does not share the same
experiences and does not have the same knowledge; then this will be an effective
communication.
_____7. Professional looking, well designed documents, engender positive impressions and get
noticed.
_____8. Slang, professional jargon and regional colloquialisms are not considered language
barriers.
_____9. Oral communication helps us understand body languages and facial expressions without
using spoken words.
_____10. Jargons used in a conversation may not help to achieve good communication.

Process of Communiation (10 Pts)

1

2 6

3 7

4 8

5
Definition and Process of Communication
1. __________________ is the transmission of ideas and emotions between or among
persons with the use of verbal and nonverbal cues.

2. Communication is a process that starts with _____________________.

3. Any barrier or hindrance that obstructs the understanding of the message is referred to as
_________________.

4. Which of the following is true of communication?

a. It is not possible to communicate without using words.
b. The receiver of a message may choose not to respond.
c. Communication may only be done with the use of verbal cues.
d. Communication is a process that involves several steps.

5. Classify each of the following as being done by the sender or the receiver.
- encodes the message - activates the stimulus
- decodes the message - gives feedback
SENDER: RECEIVER:
6. Which of the following may be considered as noise in the communication process?
a. The medium that the participants use to engage in communication
b. The response that the receiver would like to give
c. Loud music as the sender and the receiver speak with each other
d. The idea that the sender wants to turn into a message

7. Arrange the following events in the order that they would occur in the process of
communication (1 – 4 )
___ Lisa’s sister helps her with washing the dishes

_____ Lisa talks to her sister and asks for her help.
_____ Lisa’s sister listens to the request.
_____ Lisa decides to ask her sister to help her wash the dishes.

8. From the given conversation, what is the stimulus for the communication?

Bea: Hey, Heidi! I’ve been looking for you everywhere.

Heidi: Why, Bea?
 Bea: Well, I wanted to ask if it’s okay with you to partner up with me for the science
project.
Heidi: Oh I’d love to!

9. Timothy asked Dianne if she could let him borrow her math notebook, but instead, Dianne,
being distracted, took out her math book and handed it to Timothy. In this situation, there was a
problem in _______________

10. Sabrina is deciding on whether or not she will ask her sister to help with her math homework.
She is in the process of _______________

Elements of Communication
1. The _______________ of communication are the components that make the
communication process possible.
2. This type of context refers to the place, time, environment, and distance between
communicators. _______________
3. What element is the main point of having communication? _______________
4. What elements of communication depends on the receiver? _______________
5. Which of the following is an example of a situation in which the cultural context will
have the most effect on the conversation of the participants?
a. Both Riley and Walter are sad and tired, so they would rather stay silent than have a
conversation.
b. Sarah, a Muslim, and Lorna, a Catholic, are having a discussion regarding religion.
c. Mira is in Manila, and she is on the phone with her friend Jessy, who is in London.
d. Olivia and Elizabeth, who are cousins, are having a conversation about politics.
6. The message of a sender should not be ______________
7. Who is the sender in the conversation? _______________
Donna: Hi, Kate. Do you have with you the literature handouts that were given to us by
Ms. Sotto last week?

Kate: Yeah, I do. Why?

Donna: I lost mine, and I asked Jane, but she lost hers as well. Is it okay for me to borrow
yours and have them photocopied?

Kate: Sure. Here they are.

Donna: Thanks so much! I’ll return them to you right away.

8. Camille is deciding on whether to talk to her friend face-to-face or to give her a phone
call. Which of the following elements of communication is Camille considering?
_______________
9. While speaking with her friend Jamie, Mariah was having trouble giving her ideas
because she was feeling distressed about something else. Which of the following is
affecting Mariah’s message? _______________
10. Rhea and Melissa used to be best friends, but Rhea moved to a faraway city five years
ago. Now that she is moving back to the same city Melissa is in, Rhea wants to get in
touch with her. However, she worries that their conversations may be awkward since they
did not keep in touch in the years she was away. Which of the following will most affect
their conversation? _______________
Multiple Choice
1. Maria is listening to Kpop while doing assignments.
a. Empathetic listening
b. Appreciative listening
c. Critical listening
2. He was taken to the doctor because of high fever.
a. Appreciative listening
b. Sympathetic listening
c. Empathetic listening
3. The students are having an orientation about disaster drill.
a. Comprehensive listening
b. Critical listening
c. Sympathetic listening
4. She listens to the pain of her friend and shares her feelings to comfort her.
a. Sympathetic listening
b. Empathetic listening
c. Comprehensive listening
5. She loves listening to Tanny’s piano.
a. Comprehensive listening
b. Critical listening
c. Appreciative listening
6. Grade 11 students were having some listening exercises and they were handed with
worksheets to answer. What kind of listening is shown in this situation?
a. Appreciative listening
b. Critical listening
c. Comprehensive listening
d. Sympathetic listening
7. Jacob was playing basketball and accidentally got injured. He was sent to the hospital and
treated by the doctor. What kind of listening is shown in this situation?
a. Critical listening
b. Sympathetic listening
c. Empathetic listening
8. Anne listens to the pain of her friend and one shares her feelings with the situation to
comfort her. What kind of listening is shown in this situation?
a. Sympathetic listening
b. Comprehensive listening
c. Appreciative listening
d. Empathetic listening
9. John often listen to news reports and weather update. What kind of listening is shown in
this situation?
a. Appreciative listening
b. Critical listening
c. Comprehensive listening
d. Informative listening
10. David is listening to Jazz and Classical music before going to bed. What kind of listening
is shown in this situation?
a. Comprehensive listening
b. Sympathetic listening
c. Appreciative listening
d. Aesthetic listening
11. Having a classroom discussion where the teacher is discussing is an example of
a. One-to-group communication
b. Interpersonal
c. Small group
d. Mass communication
12. Mass communication is commonly used in
a. Social media
b. Television
c. Email
d. All of the above
13. Small groups usually happens within
a. Formal group
b. Informal group
c. 2 people
d. Both a and b
14. Interpersonal communication can happen when
a. There is a meeting
b. A student is reviewing for his exam
c. There is an advertisement online
d. A friend waved at each other
15. Interpersonal communication is a communication that occurs in our mind, also known as
a. Self-thought
b. Opinions and ideas
c. Self-talk
d. None of the above
16. Why is encoding relevant for communication?
a. It is the method by which a message is sent.
b. It is the process of interpreting a message once it is received.
 c. It is a form of noise that disrupts the receiver from properly understanding the
message.
d. It is the process of transforming a thought into a message that can be sent.
17. Johnny is a second-year freshman. He is having some difficulties in understanding his
professor because he did not have enough sleep. Why is this an example of noise?
a. He cannot properly encode the message due to his fatigue.
b. He is obviously being disrupted by his fellow classmates.
c. He is unable to listen to the message physically.
d. His fatigue is preventing him from decoding the message.
18. Which of the following is the BEST explanation of a communication channel?
a. A station that broadcasts different ideas and views.
b. The process of encoding.
c. The verbal communication process.
d. The medium by which a message is transmitted.
19. A member of Lindsey’s team may provide feedback in the form of a question to clarify
some information received in Lindsey’s message. What is the feedback in this situation?
a. Questions
b. Information
c. Lindsay’s message
d. No feedback
20. Which of the following is not a significant definition of communication?
a. Communication is symbolic.
b. Communication is a process.
c. Communication is a human activity.
d. Communication is a skill.

. Types of Nonverbal Communication

_______________ 1. Ms. Gatus frowned when she saw the falling grades of her students.
_______________ 2. Mr. Montevirgen tapped shoulders of the students that are sleeping.
_______________ 3. Mr. Tabuzo stands less than ten feet away from Rovic while asking him a
question.
_______________ 4. Mr. Ocampo goes to his classes on time.
_______________ 5. Mr. Teves shouted when his students weren’t paying attention.
_______________ 6. Children’s products are usually placed on lower shelves where they can
easily be viewed.
_______________ 7. Mrs. Bilgera wore a branded dress the other day.
_______________ 8. Mr.Catubay furrowed his brows while listening to the report of his
students.
_______________ 9. Snack foods, which appeal to impulsive buyers are usually placed near
check-out areas and at the end of isles where they are more likely to be snached up.
_______________ 10. Mr. Limson crosses his arms when the students are noisy.
_______________ 11. Ms. Nata stand fifteen feet away when teaching in class.
_______________ 12. Maybelline stands at least five feet away when talking to a teacher.
_______________ 13. Jackielyn is always late for class.
_______________ 14. Lizzie rolled her eyes at her classmates when she saw that her classmates
weren’t helping.
_______________ 15. Jenny shouted out loud because Elaine can’t hear her response.
_______________ 16. Marcella patted Kylie’s back to comfort her.
_______________ 17. Lanz is always early for school.
_______________ 18. Jie Cheng owers his voice when asking questions to his seatmates.
_______________ 19. The students moved their chairs 3 blocks away from each other.
_______________ 20. They submitted the project during lunch time.

Functions of Communication
1. Poro was given a task by his teacher to fetch him a box of chalk.
2. When Kylie got home, her mom told her to do the dishes before using her phone.
3. Jackie started a campaign for student council and encouraging students to vote for her.
4. Today Mrs. Bilgera thought us about functions of communication.
5. Before Andrei went on stage to dance, Jasper gave him a prep talk to lift his nervousness.
6. Kylie finds pleasure by dancing.
7. After a break up, Rovic asked Poro for help to move on.
8. Andrei waved at a cute girl from the grade 10 batch.
9. Kylie was instructed by Mr. Catubay to help him with calligraphy for his office.
10. Mrs. Tabuzo called Rovic out and told him to be quiet during discussions.
11. After being away for two years, Poro gave Harry a hug when they met at the airport.
12. Marcella expresses herself through sad songs.
13. After being mistreated by his peers, Jasper asked the guidance counselor for help.
14. After failing the Oral Communication seatwork, Andrei enlightened Ivan with words of
wisdom and told him to work hard to pass the upcoming exam.
15. The news informed everyone that classes are suspended tomorrow.
16. I was annoyed by the vendor consistent attempt to make me buy her products.
17. We were told by our proctors to read the questions carefully and to recheck our answers after
we were done with the exam.
18. Hannah wanted to join the singing contest to show everyone her singing skills.
19. Lance and Rovic always do their special handshake when they meet each other.
20. My parents told me to focus on my studies or else they are going to ground me.

10 Kinds of Barriers
1. John didn’t know that the teacher is assigning the task because he is sitted on the last row
which is far away from the platform.
2. Jane and Rose were at the concert. “This is great.” Said by Jane. “What? I can’t hear
you.” Said by Rose.
3. The engineering department may not share information with the marketing group because
the engineers have a prejudice against the marketing people.
4. When Stephanie discovered that she is deceived by her friends she feels angry and she
stops communicating with her friends.
5. Lily who with short term memory loss is unable to convey the message after a while as
she forgets the message.
6. The doctor told Lily that she is ectopic pregnancy =, then Lily asked “what do you
mean?”
7. During the report, Johnny uses many technical words that causes audience had trouble
understanding.
8. Martin was late to a business meeting with a couple of Japanese clients. He does not
know that the Japanese regard punctuality very highly.
9. When teacher is discussing a topic, Sandy couldn’t hear it, because she has a problem in
ears.
10. Melanie take a bow to thank John but John was shocked.
11. She is having a hard time to process the know what is the speech all about since the
speech is very long.
12. Grade 4 students can’t follow the teacher who is teaching algebra that is supposed to be
learned by grade 10 students.
13. She used a story to explain something to the audience but the audience can’t understand
because they don’t know the story.
 14. Sandy assigning the task in a fast speed which causes the misunderstanding.
15. While John is playing on the computer, Melanie told him to bring an extra t-shirt, but at
the next day John said Melanie did not tell him.
16. Faye told Shannie to bring the usb tomorrow. When Faye asked Shannie about the usb,
Shannie said I thought we will use it next week.
17. She is amazed by the cover of the book. But when she opened the book, she finds that the
content of the book is different from the cover.
18. The business plan of a company is different from one another.

Complete the Table

Meaning Hearing refers to one’s ability Listening is something done

to _____ sounds, by _____ _____ that involve the _____
through ears. and _____ of the sounds you
hear
What A __________ A skill
Nature Primary and __________ Secondary and _____
Act __________ Physiological
Involves __________ of messages _____ of the message received
through ears by ears
Process Passive bodily process __________ process
Occurs at __________ level __________ level
Use of __________ More than one
Reason We are neither _____ nor we We listen to _____ and _____
have any _____ over the
_____ we hear
Concentration Not required __________