Rishabh Wadhawan
Address: C-434 S.F.S. Flats Sheikh Sarai-1 New Delhi-17
SUMMARY
Experienced business consulting professional with 10 years of expertise in team management, business planning &
development, offshoring services, sales enablement, strategic research, project management & transitions and
stakeholder & key accounts management. Recognized to be a problem solver & an effective team player who thrives in
a collaborative agile business setup. Known to consistently provide innovative, analytical business solutions to clients,
in line with their strategic priorities
WORK HISTORY
Gartner India (May 2019 – Present)
Manager – India Client Engagement & Retention (Premium Services)
Responsible for setting up a new local team to provide end to end client delivery support for India Geo clients.
Key responsibilities:
Transition Manager – Ensured 100% transition of India portfolio from prior team based out of Singapore
Business manager – Responsible for managing business of 150 India-based clients – CIO’s/CTO’s and other
CXO level leaders spread across BFSI, Oil & Gas, TMT and Manufacturing sector
Team Management & Service delivery – Coach and lead a team of client managers to drive strategic service
delivery actions and engagement (Over achieved Quarterly average of more than 90%) via Analyst
recommendations/Gartner tools & competencies/research reports to end user clients in line with their
Mission Critical Priorities & Key Initiatives
Training & Development – Ongoing enablement of learning platforms for the team for competency
development on Gartner tools and resources
Client Renewals & Retention – Partnering closely with Gartner Ex-Practitioners (Ex-CIO’s) and India sales
leadership to drive service membership and strategic planning for mitigating the risks associated
EY, Global Delivery Services (Gurgaon) (April, 2014 – May, 2019)
Assistant Manager – EMEIA Account Management & Sales Enablement
Key responsibilities:
Service delivery management – Lead the account management & pre-sales delivery support for EMEIA region
which accounts for 25,000 hours of annual FTE support
o Included cross-sector secondary research support to prepare pitch proposals for new strategic
business engagements. Key areas include – revenue and budget planning/forecasting, tracking leads
and intelligence of potential business opportunities; competitive analysis, strategic advisory, client
targeting & pitch support, event and campaign management etc.
Stakeholder Management – Managed 30 + stakeholders who are primarily Global EY Business leaders –
Partners, Business development/Service-line leaders, Account/Sector/ Market Segment Managers
Team & Workflow Management – Lead a team of 10 members inclusive of both Associates& Sr. Associates
across Gurgaon & Kochi location.
o Project Management – Worked with Global PMO team to align on new offshoring projects, project
phase designing, risk management, FTE scoping etc.
Business Growth – Played an integral role in leading projects for setting up new offshore business support
model across other geographies
Quality & Risk management – Contribute to firm-level responsibilities which include knowledge management,
training, recruitment, new business development, process documents, SOP’s, Version and Quality control
Key projects:
Onshore rotation – Worked along with the Program Enablement Services team to lead a project and was
posted in London (United Kingdom) for a period of 3 months
o Objective – To setup offshore business model for the UK & Ireland Leadership thus enabling pre-sales
and account management support
o Approach – Conducted in person interviews with Market Segment (comprising of Sector & Geo
specific business model) Leaders and assessed the requisite support needed to drive business growth
with UK& Ireland regional EY clients
o Project outcome – The overall objective of this project was successfully met, and the deliveries
produced by offshore team helped saving 10% of the time spent by onshore BD leaders to help them
focus towards Go to Market and strategic activities
Areas of expertise: Offshoring, secondary research & consulting, competitive analysis, financial reporting, account
management, sales enablement support, revenue & budget planning, strategic advisory, project management etc.
Genpact India, Gurgaon (October, 2013 – April, 2014)
Assistant Manager – Financial research support
Key responsibilities:
Worked with a leading UK-based investment banking client and providing business research support for Real
Estate sector
Key responsibilities include preparing company profile, sector reports, financial planning and analysis etc.
Evalueserve.com Pvt. Ltd., Gurgaon (January, 2011 – October, 2013)
Senior Business Analyst – Secondary research & Consulting
Key responsibilities:
Supported a UK-based corporate law firm while working with their business development, strategy and
knowledge management teams
Cross-sector business research support to the global client team - Worked on secondary research tasks like
preparing company profiles, pitch books, sector reports, project analysis at sector and country level; M&A
analysis, newsletters, executive biographies etc.
Workflow & team management – Preparing project tracker entailing details on the research requests and
delegating work accordingly within the team. Closely managed a team of 2-4 analysts on various business
research related tasks
Key projects:
Business planning support – Managed business planning project, an annual exercise which runs over a period
of six months, primarily for client targeting & strategy purpose. Support provided to the client also involved
preparing sector reports, M&A analysis reports and client targeting lists in each of client defined sectors
Study on top 15 Korean construction companies – Analysis of the key players in construction & engineering
sector in Korea on the projects financed and contracts given to them globally, primarily for potential business
targeting in specific parts of Asia
Research Database Knowledge:
Bloomberg, Thomson One, Factset, Capital IQ, Dealogic, LexisNexis, Infrastructure Journal, Mergermarket, Preqin,
Debtwire, Business Monitor International (BMI) etc.
VirtusaPolaris, Gurgaon (January, 2010 – January, 2011)
Associate Executive – Sales & Marketing (GCC countries)
Key Responsibilities:
Business development – Worked in collaboration with channel partners and sales leads to identify and
generate business opportunities in specific to the Middle East geography and majorly in U.A.E.
o Lead Generation – Identifying potential prospects and thus generating new leads via mediums such
as market research, cold calling and running live marketing campaigns
o Solution Sales – Presenting software solutions to prospective clients in line with their business needs
Event management – Planning, development and execution for all the aspects of events taking place globally
within Fashion, Retail & Information Technology domain
Internal marketing – Worked with the marketing team for implementing client pitch campaigns via e-mailers,
product brochures, fact packs etc.
STRENGTHS
Leadership and communication skills
Team Management
Excellent account & project management skills
Engaging with high end decision makers
MS-Excel, MS-Visio & PowerPoint
AWARDS/ACHIEVEMENTS
Lead campaigns to achieve a 75% client hit rate at Gartner’s largest conference – Symposium (Goa 2019)
Awarded for exceptional client service for the year 2017 by EY
Awarded for excellence in performance for the year 2014 by EY
Awarded for outstanding performance for the year 2012 by Evalueserve.com Pvt. Ltd.
Hosted Polaris Retail at Gitex Technology Week (Dubai and Mumbai)
EDUCATIONAL QUALIFICATIONS
Master of Business Administration (MBA - Finance) from IIPM, Delhi,2010 (CGPA – 7.9)
B.Com from Delhi University (Sri Aurobindo College),2008
PERSONAL DETAILS
Date of Birth : 08th June, 1987
Gender : Male
Nationality : Indian
Marital status : Single
Languages known : English & Hindi
